Hire the best Training & Development Professionals in Makati City, PH

Check out Training & Development Professionals in Makati City, PH with the skills you need for your next job.
  • $45 hourly
    "As you simplify, most of the time, you will find that your core processes are too complex. By documenting the process, you will find many opportunities to dumb them down by eliminating redundant steps and taking out any confusion and complexity. The goal is to streamline." - Traction, Gino Wickman Do you feel frustrated and overwhelmed? You have a team on board but managing them is taking more of your time away from the very job that you love doing. Are you on the ball 24/7. Never switching off, hardly ever taking a holiday if at all! You feel unorganized and your current systems, if you have any, aren’t helping matters. You don’t know where your team is currently in each stage of the project and you are in email overload. Would you like to finally get all your big projects done & step into the CEO role you deserve? Do you feel like you need a second pair of hands, another you in your business who can come up with ideas to take your business forward, someone to make you accountable, someone to share your business plans with who will implement those goals, to streamline your processes, manage your projects and keep your team on track? This is where an Online Business Manager comes in! 🙋🏽‍♀️ 🎯 We'll start with a strategic mapping session to define your mission, vision, and values. 🎯 Next, I'll help you dig into the business objectives that align with your vision. 🎯 I'll take your objectives and break them down into projects, and then into a focused project plan within our first 90-days. 🎯 Audit any existing processes and systems to ensure maximum efficiency.📈 🎯 Document new procedures and set up new systems where needed. 🎯 Assess current team members work capacity. Now is the time, Let’s talk and start your CEO role! Book a Free clarity call with me: tidycal.com/riacangobm/claritycall
    vsuc_fltilesrefresh_TrophyIcon Training & Development Professionals
    Performance Management
    Process Optimization
    System Automation
    Market Analysis
    Training & Development
    Business Management
    Business Presentation
    Human Resource Management
    Staff Recruitment & Management
    Process Documentation
    Digital Marketing Strategy
    HR & Business Services
    Project Management
    Business Operations
    Business Development
  • $5 hourly
    I am a seasoned professional with 15 years of experience in customer service, sales, technical support, research and documentation and training and development. I would like to be a contributor and an inspiration to everyone by helping businesses succeed through trust, credibility and leverage and every team members to be a better person one day at a time.
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    Technical Support
    Healthcare
    Customer Service
    Sales Call
    Research Documentation
    Training Online LMS
    Training Presentation
    Training & Development
    Research & Development
    Email Support
    Online Chat Support
  • $5 hourly
    Experienced instructor with a demonstrated history of working in the outsourcing/offshoring industry. Strong education, professionally skilled in Sales, Instructional Design, Journalism, Employee Training, and Interviewing.
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    Education Presentation
    Quality Assurance
    Customer Service
    Training & Development
    Communication Skills
    Writing
    Public Speaking
    English Tutoring
    Training Design
    Sales & Marketing
  • $10 hourly
    You arrived here as a result of the following 👇 🚩Struggling to handle the overwhelming client's inquiries, claims, and policy questions? 🚩Missing out on renewal and upsell opportunities due to challenges in tracking? 🚩Overwhelming multiple social media content and engagement? 🚩Finding it difficult to efficiently manage appointment scheduling? Hey, how are you? I'm Roanne. I am an experienced executive assistant with a reputation for being a self-starter, resourceful, problem solver, and go-getter. Dedicated to streamlining operations and anticipating needs to support executive success. ✨ 𝑨𝒓𝒆 𝒚𝒐𝒖 𝒔𝒕𝒓𝒖𝒈𝒈𝒍𝒊𝒏𝒈 𝒕𝒐 𝒉𝒂𝒏𝒅𝒍𝒆 𝒕𝒉𝒆 𝒐𝒗𝒆𝒓𝒘𝒉𝒆𝒍𝒎𝒊𝒏𝒈 𝒗𝒐𝒍𝒖𝒎𝒆 𝒐𝒇 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒆𝒓𝒗𝒊𝒄𝒆 𝒊𝒏𝒒𝒖𝒊𝒓𝒊𝒆𝒔, 𝒄𝒍𝒂𝒊𝒎𝒔, 𝒂𝒏𝒅 𝒑𝒐𝒍𝒊𝒄𝒚 𝒒𝒖𝒆𝒔𝒕𝒊𝒐𝒏𝒔? Fear not! I'll be your trusty assistant, helping you navigate through the waves of questions and claims with ease. 🤗 𝑨𝒓𝒆 𝒚𝒐𝒖 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕 𝒐𝒏 𝒓𝒆𝒏𝒆𝒘𝒂𝒍 𝒂𝒏𝒅 𝒖𝒑𝒔𝒆𝒍𝒍 𝒐𝒑𝒑𝒐𝒓𝒕𝒖𝒏𝒊𝒕𝒊𝒆𝒔 𝒅𝒖𝒆 𝒕𝒐 𝒄𝒉𝒂𝒍𝒍𝒆𝒏𝒈𝒆𝒔 𝒊𝒏 𝒕𝒓𝒂𝒄𝒌𝒊𝒏𝒈 𝒑𝒐𝒍𝒊𝒄𝒚 𝒆𝒙𝒑𝒊𝒓𝒂𝒕𝒊𝒐𝒏 𝒅𝒂𝒕𝒆𝒔 𝒂𝒏𝒅 𝒊𝒅𝒆𝒏𝒕𝒊𝒇𝒚𝒊𝒏𝒈 𝒑𝒐𝒕𝒆𝒏𝒕𝒊𝒂𝒍 𝒖𝒑𝒈𝒓𝒂𝒅𝒆𝒔? Worry not! I'll be your super sleuth, reminding clients of renewals and spotting upsell chances like a hawk eyeing its prey. 👀 𝑰𝒔 𝒌𝒆𝒆𝒑𝒊𝒏𝒈 𝒖𝒑 𝒘𝒊𝒕𝒉 𝒎𝒖𝒍𝒕𝒊𝒑𝒍𝒆 𝒔𝒐𝒄𝒊𝒂𝒍 𝒎𝒆𝒅𝒊𝒂 𝒑𝒍𝒂𝒕𝒇𝒐𝒓𝒎𝒔, 𝒓𝒆𝒔𝒑𝒐𝒏𝒅𝒊𝒏𝒈 𝒕𝒐 𝒄𝒐𝒎𝒎𝒆𝒏𝒕𝒔, 𝒂𝒏𝒅 𝒆𝒏𝒈𝒂𝒈𝒊𝒏𝒈 𝒘𝒊𝒕𝒉 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒃𝒆𝒄𝒐𝒎𝒊𝒏𝒈 𝒐𝒗𝒆𝒓𝒘𝒉𝒆𝒍𝒎𝒊𝒏𝒈? Relax! I'll be your social media ringmaster, juggling posts, responding to comments, and creating a social spectacle that dazzles your audience. 😎 𝑭𝒊𝒏𝒅𝒊𝒏𝒈 𝒊𝒕 𝒅𝒊𝒇𝒇𝒊𝒄𝒖𝒍𝒕 𝒕𝒐 𝒆𝒇𝒇𝒊𝒄𝒊𝒆𝒏𝒕𝒍𝒚 𝒎𝒂𝒏𝒂𝒈𝒆 𝒂𝒑𝒑𝒐𝒊𝒏𝒕𝒎𝒆𝒏𝒕 𝒔𝒄𝒉𝒆𝒅𝒖𝒍𝒊𝒏𝒈 𝒂𝒏𝒅 𝒂𝒗𝒐𝒊𝒅 𝒐𝒗𝒆𝒓𝒃𝒐𝒐𝒌𝒊𝒏𝒈? Hold on tight! I'll be your order-taking acrobat, streamlining the process and ensuring it's as smooth as gliding down a water slide.🏄‍♀️ 𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝒔 𝑰 𝒐𝒇𝒇𝒆𝒓: 📊 Data Entry 📧 Email Management 🗓️ Calendar Management 📝 Document Preparation 📞 Customer Service Pro 💲Upsell & Cross Sell 👩‍🎨Canva Wizard 📱 Social Media Management 👥 Human Resources Management 🔍 Extensive Research 𝑻𝒐𝒐𝒍𝒔 𝑰 𝒂𝒎 𝑷𝒓𝒐𝒇𝒊𝒄𝒊𝒆𝒏𝒕 𝑾𝒊𝒕𝒉 ◉CRM ◉Salesforce ◉Canva ◉Capcut ◉ChatGPT ◉Google Suite Including Business ◉Microsoft Office (Excel, Word, Powerpoint) ◉Meta Business Suite ◉Squarespace ◉Wordpress 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝑻𝒐𝒐𝒍𝒔 ◉8x8 ◉Slack ◉Asana ◉Whatsapp ◉Monday ◉Telegram ◉Viber ◉Zoom 𝑪𝒐𝒏𝒕𝒆𝒏𝒕 𝑺𝒄𝒉𝒆𝒅𝒖𝒍𝒊𝒏𝒈 𝑻𝒐𝒐𝒍 𝑰 𝑼𝒔𝒆 ◉Meta Business Suite ◉Honeybook ◉Metricool ◉Publer 𝑴𝒚 𝒎𝒂𝒊𝒏 𝒈𝒐𝒂𝒍 𝒊𝒔 𝒕𝒐 𝒉𝒆𝒍𝒑 𝒀𝑶𝑼 𝒈𝒓𝒐𝒘 𝒚𝒐𝒖𝒓 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒂𝒏𝒅 𝒍𝒆𝒕 𝒀𝑶𝑼 𝒇𝒐𝒄𝒖𝒔 𝒐𝒏 𝒚𝒐𝒖𝒓 𝒛𝒐𝒏𝒆 𝒐𝒇 𝒈𝒆𝒏𝒊𝒖𝒔. So, sit back, relax, and let this witty virtual assistant work its magic, solving your pain points and making your life easier than a Sunday morning brunch! 🎩✨ Don't hesitate to reach out anytime... *𝓦𝓲𝓷𝓴 Cheers, Roanne
    vsuc_fltilesrefresh_TrophyIcon Training & Development Professionals
    Life Insurance
    Appointment Scheduling
    Appointment Setting
    Outbound Call
    Training & Development
    Instagram
    Facebook
    Online Chat Support
    Email Support
    Data Entry
    Social Media Management
    Phone Support
    Customer Service
    Canva
    Graphic Design
  • $35 hourly
    Certified Learning and Development Professional, Training Manager with over 10 years of experience in Academe and Corporate Learning & Development. Whether you're looking for someone to manage your team, train your employees on how to effectively sell your products & services - I'm the one you are looking for!
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    Instructional Design
    Smartphone
    Learning Management System
    Data Visualization
    Management Skills
    Microsoft Excel
    Microsoft PowerPoint
    Canva
    Video Editing
    Project Management
    Sales
    Training Materials
    Employee Training
    Training Needs Analysis
    Training & Development
  • $35 hourly
    OBJECTIVE To join an organization where I can expand and master my field interests in construction industry, affirm my advocacies for the environment and humanity, and incorporate new learnings in the practice.
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    Travel Itinerary
    Events & Weddings
    Event Planning
    Event Marketing
    Event Management
    Canva
    Training & Development
    Life Insurance
    Insurance Policy Analysis
    Engineering, Procurement & Construction
    Marketing Advertising
    Human Resources
    Administrative Support
    Procure-to-Pay
    Procurement
  • $7 hourly
    PROFESSIONAL EXPERIENCE Philips Philippines Inc. CONTACT CENTER LEAD–– June 03, 2019 to September 30, 2021 – Manage 50 - 60 agents supporting various Philips lines of businesses in APAC countries such as Singapore, Malaysia, Indonesia, Thailand, and Vietnam – Supervise 4 SMEs, gives clear direction and guidance towards effectiveness in supporting their respective markets through standard KPIs set – Hire, coach and provide training to personnel to maintain high customer service standards – Contribute, design and implement Change Programs and Projects which impact the contact center – Develop strategies and provide recommendations the teams can use to reach Key Performance Indicator goals – Ensure effective and consistent communication throughout the teams, encourage feedback and customer insights to enhance the customer experience – Prepare reports for different departments or upper management – Provide assistance in training for process related items the teams may need – Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets – Building and maintaining effective internal and external stakeholder relationships across all supported markets in the region. Citigroup Business Process Solutions Pte. Ltd UNIT MANAGER/TEAM LEADER –– June 15, 2016 to May 31, 2019 – Develop strategies and provide recommendations the team can use to reach Key Performance Indicator goals – Provide coaching and feedback to Quality officers with the purpose of improving their quality skills and product knowledge – Ensure and execute all collections activities in conformance to existing company policies – Provide training for process related items the team may need – Communicate clear instructions to the team members – Listen to team members’ feedback SALES COMPLIANCE OFFICER– September 1, 2014 to June 14, 2015; April 1, 2017 to July 09, 2017 – Provide coaching and feedback to agents to ensure high quality of sales is provided amongst Citibank credit card holders – Listen to recorded calls to identify the strengths and areas for improvement of representatives – Attend to calibration sessions to ensure updates and proper tagging is done on calls monitored – Prepare and analyze sales compliance reports imperative to performance of the site and provide recommendations on how this can be improved – Monitor calls from new hires and assess their readiness for production role QUALITY ANALYST – September 1, 2014 to June 14, 2015 and April 1, 2017 to July 09, 2017 – Provide coaching and feedback to agents to ensure high quality of service is provided amongst Citibank credit card holders – Listen to live and recorded calls to identify strengths and areas for improvement of officers – Prepare and analyze quality reports and analysis related to site performance and provide recommendations CUSTOMER SOLUTIONS OFFICER – July 04, 2011 to February 29, 2012 – Answer queries from Citibank credit card holders with the highest standard of service – Provide accurate and complete resolution to concerns preferably at the first point of call – Provide cross selling of Citibank products and services (BT, CPS, CIM) – Escalate unresolved concerns as necessary – Ensure all targets set the company are met if not exceeded IBM Global Process Services Inc. SUBJECT MATTER EXPERT – March 03, 2010 to March 31, 2011 – Provide real time assistance and product support to agents related to process and services of Amazon operations – Answer escalated concerns and assist customers with the highest quality of services – Provide coaching and feedback to representatives with the purpose of improving their call handling skills and product knowledge – Facilitate one to one coaching amongst agents and maintain positive attitude towards work CUSTOMER CARE SPECIALIST – April 25, 2008 to March 02, 2010 – Answer queries and resolved concerns of customers with the highest standard of service preferably at the first point of contact – Promote and upsell products and services provided by Sprint Telecommunications – Ensure all targets set by the company are met if not exceeded EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING University of Rizal System – Antipolo City, Rizal
    vsuc_fltilesrefresh_TrophyIcon Training & Development Professionals
    Microsoft Excel
    Communications
    Candidate Interviewing
    Training & Development
    BPO Call Center
    Communication Skills
    Customer Service
    Management Skills
    Stakeholder Management
    Leadership Skills
    Call Center Management
  • $10 hourly
    UNIVERSAL TRAINER • Improve the operational and training systems, processes and policies in support of organizational mission, specifically support better management reporting information flow and management, business process and organizational planning • Manage and increase the effectiveness and efficiency of training, through improvements to each function as well as coordination and communication between support and business functions • Long term planning, including initiatives geared toward training excellence • Oversee overall financial management, planning, systems and controls • Development of training budget • Invoicing to fund sources, including calculation of completed units of service • Regular meetings with the Client, Operations team and Support group around strategic planning • Bi-Weekly coaching with trainers and operation managers. • Analyze needs, carry out GAP analysis and Training Needs Analysis RATES ANALYST • Check market competition to identify market demand and rates trends. • Collate pertinent market data to be used in determining rates allocations and restrictions. • Load all rates data on all channels and ensure rates and associated promotions are reflecting correctly on live sites. POC/AD HOC TASKS (Rates executive) • Facilitate new hire trainings for rates and customer service department • Create rates reports and training/ops materials (modules, charts, guidelines, etc) • Manage email correspondence and call conferences with other departments and channel managers
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    Management Skills
    Customer Service
    Training & Development
    Training
    Quality Assurance
    Leadership Development
    Leadership Training
  • $13 hourly
    Hi there! I've been working with clients inside and outside of Upwork for almost 4 years, and now I'm here to help you! 😉 I worked in the Business Process Outsourcing Industry for 8 years, with experience as a Customer Service/Client Support Representative, Peer Quality Analyst, Certified Peer Trainer, Process Trainer, Account Manager, and most recently as a Quality & Training Manager. I am able to perform tasks such as training & development, quality assurance, graphic designing, call handling, email management, chat support, data entry, research, social media marketing, among others. I am proficient in Google Workspace (Docs, Slides, Sheets, Drive, etc.) and Microsoft Office (Word, Excel, PowerPoint), Helpscout, Zendesk, and Slack, among others. I am also adept in graphic designing using different software like Adobe Photoshop, Adobe Illustrator, Canva Pro, and knowledgeable in video editing with Filmora, OpenShot, and VSDC software. I have excellent public speaking and English communication skills (both written and verbal). I am passionate, highly trainable, and can work with minimum to no supervision. With my wide range of experience to offer and result-oriented attitude, I'd love to hear your ideas in growing your business and I'm here to help you put them into action. Below are the links/URLs to my Resumé and Digital Portfolio (for my sample works): Resumé: bit.ly/Philip_Decena_Resume Digital Portfolio: bit.ly/Philip_Decena_Digital_Portfolio
    vsuc_fltilesrefresh_TrophyIcon Training & Development Professionals
    Google Sheets
    Email Support
    Training
    Video Editing
    Microsoft Word
    Customer Support
    Microsoft Excel
    Virtual Assistance
    Google Slides
    Account Management
    Microsoft PowerPoint
    Canva
    Training & Development
    Adobe Photoshop
    Graphic Design
    Adobe Illustrator
  • $25 hourly
    With over 15 years of professional experience, I have held various roles such as Project Manager, Quality Assurance Manager, Business Lead Analyst, Product Owner, Test Manager, and QA Tester. During my career, I have consistently demonstrated my proficiency in effectively leading and managing teams, ensuring the successful completion of digital transformation projects. In the span of a decade, I have developed specialized expertise in providing solution implementations as a Business and Technical documentation writer. Working closely with Business Technical Development teams, I have fostered seamless integration of solutions. Additionally, I have successfully implemented Agile Leadership and Scrum Training programs, resulting in a remarkable 30% increase in team productivity. My knowledge and experience extend to platforms such as AWS, Azure, Salesforce, Finastra, and Temenos (T24, Triple A+). Throughout my professional journey, I have primarily held client-facing roles, where I have represented client teams and served as an individual contributor. This dual responsibility has provided me with a comprehensive understanding of client needs while actively contributing to project success. Certifications: Prince2, Agile Scrum Master, Scrum Product owner, Agile Coach, Agile Leadership My role and responsibilities as a "Project manager": 1.Project Planning 2.Stakeholder Management, Resource Management 3.Budget Management, Risk Management 4.Quality Assurance 5.Release Management, Continuous improvement 6.Prepare Project Closure documents My responsibilities as a "Product Owner": 1.Define Product Vision, Product management, 2.Gathering requirements, Product Backlog Management, Prioritization, 3.Gap Analysis of target and current applications/system architecture workflow design. 4.User experience and design (UI/UX). 5.Prepare & Review project documents, Business and other Technical documentation. 6.Sprint Planning & Execution. 7.Plan Business workshops, Set up business control process 8.Prepare Business plans/documents ( Functional and Technical specification documents) 9.User Acceptance Testing and validation 10.Stakeholder Communication- Daily status and Monthly status reports My responsibilities as a " QA Analyst or QA Tester": 1. - Translate user requirements ( Business requirement documents, Technical specification documents) into test scenarios, test plans and test strategy plans. 2. Working with Cross functional teams ( DevelopmentTeams, Business users, Customer/Clients, Project Teams, Scrum teams) 3. Prepare QA & UAT test scenarios, 4.Review test cases, 5. QA/SIT testing (Hands on manual and Automation Test execution) 6. User Acceptance Testing and validation. 7. Functional Testing, Mobile testing, Sanity Testing & Exploratory testing, 8. Regression Testing 9. Stakeholder Communication- Daily status and Monthly status reports - 10. Prepare Project Closure & Test closure documents My responsibilities as "Scrum Master": 1.Facilitating Scrum Events, Guiding and Coaching the Scrum Team 2.Identify & Removing Impediments, Encourage team members to take ownership, 3.Foster a self-organizing and empowered environment within the Scrum Team. 4.Help and establish servant leadership to make decisions collectively and find innovative solutions to problems. 5.Facilitating Collaboration - promote effective collaboration and communication within the Scrum Team and with stakeholders 6.Protecting the Scrum Team from external disruptions and unnecessary interference. I ensured that the team can focus on their work during the Sprint and are not distracted by external pressures. 7. Providing visibility into the project's status and helping stakeholders understand the team's capabilities and challenges. 8.Facilitate Continuous Improvement: Conduct retrospectives, identifying areas for improvement, and implementing changes to enhance the team's efficiency and effectiveness. 9.Serving as a Change Agent within the organization, promoting the adoption of Agile values and principles. 10.Support the Product Owner by ensuring that the backlog is properly refined, understood, and ready for Sprint Planning. 11.Collaborate with the Product Owner to ensure that the team has a clear understanding of the product vision and goals. I have experience working with: -JIRA, Confluence, Trello, Asana, Clickup, Monday.com, Sharepoint, Slack - In using Automation tools like selenium - Python, RPA, TOSCA. - In Executing SQL Queries, API testing - Test Effort estimations ( Work breakdown structure - WBS) - Cloud applications ( AWS, AZURE), DevOps Technologies - Experience in Corporate training and mentoring team of (120) engineering resources - build and execute automation test scripts using Automation tools like Selenium-Python, Robotic process automation, TOSCA, QTP, and Certify). Please do let me know if any further clarifications Thanks & Regards, Sai
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    Team Management
    Scaled Agile Framework
    Coaching
    Test Management
    DevOps
    Program Management
    Business Analysis
    Training & Development
    Software QA
    Product Management
    Quality Assurance
    Project Management
    Jira
    Agile Project Management
  • $6 hourly
    I have about 9 years of experience in the BPO industry and well versed with technical and customer service skills that catered to supporting the United States market. Proficient in MS office and a great multi tasker. Have onboarded and handled numerous new hire classes and equipped them with the knowledge needed to thrive in their career. Have been in the training industry for more than 6 years and facilitating and teaching has been my passion. Integrity and being hardworking are among the traits that I am very proud of as I practice it on a daily.
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    Training Materials
    Training Presentation
    Training
    Training & Development
    Facilitation
  • $15 hourly
    Do you require assistance in expanding your business? Then you're looking at the right profile! With my extensive knowledge of corporate housekeeping, HR and legal procedures, people management, customer service, basic accounting, and administrative roles, as well as significant experience working with start-up companies and seven-figure business owners, I am confident that whatever job you have for me will be a success! I'm very excited to collaborate with like-minded people. We'll talk shortly!
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    Training & Development
    Customer Service
    Interpersonal Skills
    Employee Training
    Customer Support
    Public Relations
    Employee Relations
    Legal Assistance
    Project Management
    Data Entry
    Virtual Assistance
    Email Communication
  • $5 hourly
    I’m a corporate professional with experience in different HR facets, namely, quality and training, recruiting, and data management.
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    Internal Reporting
    Data Analysis
    Training & Development
    Human Resource Management
    HR & Business Services
    Quality Assurance
  • $8 hourly
    I am an HR Professional who's heart is for the people. Committed to practice her knowledge in the field of Human Resources while having a valuable contribution to the organization. Being a graduate of Psychology, she can easily navigate her way logically and emotionally. Successful hired -niche and non-niche candidates of great quality and trained them into being the best version of themselves in the context of the corporate. A well-organized recruiter who's proficient in Boolean Searching, End-to-end Process of Recruitment and Selection, and has experience with utilizing Applicant Tracking System. I am currently looking for an opportunity to practice my writing skills and/or enhance my recruitment skills. I have an experience commissioning for academic and technical writing and I am currently employed as a Human Resources Officer.
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    Employee Engagement
    Employee Relations
    Copywriting
    Training & Development
    Research & Development
    Research Paper Writing
    Microsoft Office
    IBM SPSS
    Statistical Analysis
    Creative Writing
    Applicant Tracking Systems
    IT Sourcing
    Technical Writing
    Recruiting
    IT Recruiting
  • $10 hourly
    I know time is valuable to you and I would like to help you managing it. Are you looking for an all-arounder to help you with day-to-day task? I am a highly experience customer support with training background that will surely help in managing your time well. With over 18 years of experience in Customer support and customer care, I work myself up and now line in learning and development. Since I know the basic then I would like to use it to increase my capacity to earn, and in time that you will find me as someone who can add value to you or your company then I would like to extend my service and all the learnings that follow.
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    System Administration
    Customer Engagement
    Leadership Coaching
    Leadership Development
    Investment Research
    Financial Planning
    Training & Development
    Presentations
    Facilitation
    Virtual Assistance
    Office 365
    Research Proposals
    Customer Support
    Customer Service
    Email Support
  • $15 hourly
    CAREER SUMMARY * 31 years total work experience in the training field and the academic field * 13 years total experience in Training and Development (6 years as Head of Training, 5 years as Training Manager, 2 years as Training Assistant) * 17 years of experience in the Academic field (Student Affairs High School Administrator with a Professional Teaching License)
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    Administrative Support
    Office Administration
    Project Management
    Leadership Skills
    Time Management
    Microsoft PowerPoint
    Instructional Design
    People Management
    Microsoft Excel
    Training Materials
    Budget Management
    Budget Planning
    Training
    Employee Training
    Training & Development
  • $18 hourly
    A Corporate Trainer with experience, specializing in staff development, leadership training, communication, and curriculum development. A strong background in delivering training to new hires to deliver high-quality customer service and drive operational excellence
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    Facilitation
    Report
    Quality Assurance
    Training Needs Analysis
    Training & Development
    Customer Service
  • $15 hourly
    I am multi-experienced employee- from doing Inbound and Outbound Calls, Sales, Product and Language Trainer, Fraud Analyst, then to a Customer Success Manager. I am now leaning towards my experience in Success Management. With more than 4 years of experience in this role, I can provide accurate recommendations, solutions, deep insights about product gaps and overall account management.
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    Coaching
    Training & Development
    Training
    Salesforce
    Zendesk
    Key Account Management
    Account Management
    Email Marketing Strategy
    Email Management
  • $19 hourly
    Hard -working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. risk-taker, observant, energetic, creative, and organized. *I describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. *Talent Acquisition * *Verbal and Written communication skills * Customer Service Representative *Brand Model *Data Entry
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    Human Resources
    Product Development
    Management Skills
    Business Management
    Employee Training
    Human Resource Management
    HR & Business Services
    Training & Development
    Data Entry
  • $25 hourly
    I'm Wina, a dynamic creative with a specialization in lifelong learning, training management, and instructional design. Utilizing my combined background in Psychology and Creative Writing, I create student-centered curricula and implement end-to-end Talent Development initiatives (Corporate Training, Short Courses, Certification Tracks) that are relevant to the organization's goals. My experience spans across a number of industries, including Continuing and Higher Education, International Organizations, and Non-Profits. As the Program Manager for Training & Development at the American Chamber of Commerce of the Philippines, I'm dedicated to collaborating with our internal and external stakeholders to create a culture of learning that will help boost lifelong learning for Filipino professionals.
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    Partnership Development
    Partnership & Collaborations Outreach
    Task Coordination
    Workshop Facilitation
    Training
    Product Development
    Employee Training
    Training & Development
  • $9 hourly
    I am an experienced Project Manager and Insurance Specialist. I ma highly trainable and have flexible working hours. *knowledge is using Gantt Charts, Clockify and Trello *knowledge in US Medical Billing and Insurance policies *knowledge in. Content Management and Shopify basics
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    Sales & Marketing
    Procurement
    Training & Development
    Account Management
    Retail Sales Management
    Retail
    Gantt Chart
    Content Analysis
    Content Creation
    Medical Billing
    Insurance
    Business Management
    Management Skills
    Adobe Photoshop
    Project Management
  • $13 hourly
    I have more solid years of experiemce in dealing with imternal and external customers as well as data. I like to bridge data and customers and make a story out of it.
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    Customer Satisfaction
    Training & Development
    Organizational Development
    Market Research
    Service Level Agreement
    Customer Service
    Data Entry
    Data Analysis
  • $8 hourly
    I've been with the BPO industry for almost 5 years handling different line of businesses and completed different tasks. I've been a customer representative for 2 years and got promoted as Subject Matter Expert and eventually assigned as a Team Leader and Trainer where I gain experience in operations task and report analyst. I also gain experience in Technical Support that gives me more knowledge when it comes to problem solving.
    vsuc_fltilesrefresh_TrophyIcon Training & Development Professionals
    Appointment Setting
    Logistics Management
    Email Management
    Email Communication
    Business Operations
    Report Writing
    Team Management
    Training & Development
    Expert
    Customer Service
    Phone Communication
    Technical Support
  • $30 hourly
    Results-oriented professional with over a decade of experience in managing and directing teams in the F&B industry. Possesses excellent time management skills, top customer-relation abilities, strong communications methods and leadership skills. Continually seeking new ways to improve management expertise, enhance team experience, boost company morale and improve overall team focus. Analyze Profit & Loss Statements and its respective business reviews to properly strategize the next steps for the business based on data. Has a good sense of ownership of the businesses success' and failures.!
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    System Analysis
    Training & Development
    Food Pattern
    Food
    Beverage
    Professional Tone
    Food & Beverage
  • $10 hourly
    Experience in conducting professional trainings/webinars in academic industry. Proficient in customer service, operations, marketing & project management. Can be both a team lead and/or a team player and can effectively work in teams.
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    Project Report
    Project Management
    Accounts Payable
    Accounting Report
    Excel Formula
    Market Research
    Training & Development
    Administrative Support
    Sales
  • $20 hourly
    HR and Admin Employee Relations Performance Management Training and Development Data Management Policy Compliance Compliance and Audit
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    Administrative Support
    HR Policy
    Compliance
    Quality Audit
    Performance Management
    Training & Development
    Human Resources
    Human Resource Management
  • $15 hourly
    Summary of Qualifications * 6 years in handling payment processing system (Mastercard) * Adept at Fraud investigation, resolution support, transaction review and quality analysis. * Efficiently analyzes information and navigates multiple systems to detect and prevent fraudulent activities. * Specializes at conducting in-depth investigations of international transactional fraud. * A hard-working, dedicated individual who cares about customers' experience and has exceptional attention to detail. * A friendly team player and quick learner having excellent communication & coordination.
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    International Development
    Employee Training
    Product Development
    Training & Development
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