As a seasoned Online Business Manager, Virtual Assistant and Project Manager based in Melbourne, Australia with over a decade of experience, I am dedicated to delivering 5-star service to all my clients. Since 2014, I have honed my skills in various roles, earning numerous 5-star reviews that attest to my commitment to excellence and attention to detail. My extensive 20-year background in customer service has equipped me with exceptional communication skills, both written and verbal, allowing me to respond swiftly and effectively to any queries I receive. As a native English speaker, I ensure clarity and professionalism in all my interactions.
In my diverse career, I have successfully managed a wide array of tasks and projects, ranging from handling tenders and RFQs to mastering dropshipping and Shopify platforms. I excel in crafting and implementing policies and processes, as well as managing logistics, web design, and hosting. My proficiency extends to administrative tasks, finance management, and travel coordination, ensuring seamless operations and optimal results for my clients. I am well-versed in various computer systems, which allows me to adapt quickly to new environments and challenges.
I am currently seeking part-time, casual, or freelance assignments where I can leverage my skills and experience to contribute to your business's success. Whether you need assistance with social media management or comprehensive project oversight, I am committed to providing the highest level of service and support. Let’s collaborate to achieve your business goals with efficiency and flair.
Systems I have experience with include:
- Shopify
- eBay/AliExpress for drop shipping
- Infusionsoft CRM
- Microsoft Office (Word, Excel, Powerpoint, Publisher, Access, etc)
- Google Apps (Sheets, Docs, Gmail, Calendar, etc)
- Social Media (Facebook, Instagram, Twitter/X, LinkedIn, etc)
- Canva
- Adobe Photoshop
- Microsoft Dynamics CRM
- I am a fast learner and can learn any new system with ease and with minimal training. Let’s discuss what you use and how I can help.
Need one person who can help with lots of things? Check out some of the things I have experience in below:
Shopify/Drop Shipping
- Manage Shopify orders
- Print labels and post out orders
- Arrange drop shipping of products to end customers
- Source new suppliers
- Create new product listings (with different size/colour variants)
- Handle refunds/exchanges
- Act as 3PL – store SKUs and ship out based on customer orders
Logistics Management
- Domestic Shipments
- International Shipments
- Specialise in RORO (Roll On Roll Off) shipments
- Act as 3PL and post/ship smaller items from Australia (suit overseas supplier breaking into Australia/Pacific markets)
- More than 10 years experience
Travel Bookings
- Finding the best deal
- Booking Flights
- Booking Accommodation – Hotels, Hostels and Airbnb type accommodation
- Booking Car Rental
- Train, Bus and Ferry bookings
- Finding the best place to stay
- Booking Activities
- Well travelled (Australia, Portugal, Morocco, Malaysia, Thailand, Cambodia, Vietnam, China, Mongolia, Russia, Finland, Estonia, Latvia, Lithuania, Poland, Hungary, Austria, Slovenia, Germany, The Netherlands, Belgium, France, Monaco, Switzerland, Lichtenstein, Italy, Spain, UK, USA, Canada, Fiji, Vanuatu, New Caledonia, New Zealand, Hong Kong, Macau, Singapore, Greece, Sweden, Denmark, Croatia, Egypt, Czech Republic, Mexico, The Bahamas, St Thomas, St Maarten, United Arab Emirates)
Tender/RFQ
- Write your tender response
- Public (Government) and Private Tenders
Creation of Policy and Process Documents
- Process Mapping
- Descriptive Processes
Customer Service
- Email Customer Service
- Social Media Customer Service
Admin Assistant
- Managing and responding to emails
- Running and creating reports
- Calendar Management
- General research
Basic Web Design and Hosting
- Wordpress
- Knowledge of HTML and CSS
- Website Creation
- Adding/Removing/Editing Content
- Wordpress Pages
- Wordpress Posts
Data Entry
- Fast turnaround, accurate and true to original
- PDF to Microsoft Word / Excel / Publisher
- Picture formats (EG: JPEG/JPG/PNG/etc) to Microsoft Word / Excel / Publisher
Social Media Management
- Content Creation
- Scheduling Content
- Handle enquiries from clients received through these channels
- Online community management
- Facebook
- Instagram
- Pinterest
- Twitter/X
Writing online articles and blog posts
Microsoft Word
- Formatting Essays/Assignments/Reports
- Typing/Data Entry - 75 wpm or approx. 22,000 kph
- Word Processing
Microsoft Excel
- Creating Templates and other tasks as required
Microsoft Powerpoint
- Creating Presentations
- Timing/Animating Presentations
Microsoft Publisher
- Creating different documents/Desktop Publishing
Photoshop
- Basic Editing of Photos (cropping/resizing)
- Basic Design
Transcription from the following sources to your preferred format:
- Handwriting
- Audio
- Other Sources