Greetings! I have 10 years of experience in providing excellent customer service, and for the past 4 years, I've been offering virtual assistance services. If you're looking for a reliable Virtual Assistant to manage your e-mails, social media, and handle various tasks, look no further. I would be delighted to learn more about your business and how I can assist you.
𝐂𝐡𝐞𝐜𝐤 𝐦𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐨 𝐬𝐞𝐞 𝐢𝐟 𝐈'𝐦 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐟𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬' 𝐧𝐞𝐞𝐝𝐬. 👇
Let me handle all incoming tickets so you can free up your time and focus on other areas of your business. I have experience in creating macros to make my work more efficient but I also know how and when to personalize my responses. I have used a wide range of ticketing platforms such as Gorgias, Freshdesk, Zoho Desk, ZenDesk, eDesk, Gmail, Zohomail, Zoho TeamInbox, and HubSpot. I've handled several e-commerce stores that are using:
✔Amazon Seller Central
✔Walmart Seller Center
I have utilized different tools such as Oberlo, DSer, Printful, Gooten, DSer, Printify, Gelato and more.
📌𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:
I have been doing social media moderation and management. I have utilized CoSchedule and Canva to make social media posts.
I have experience as a Project Manager, utilizing platforms such as:
✔ Google Sheets, Google Slides, Google Doc
📌𝐎𝐭𝐡𝐞𝐫 𝐚𝐝-𝐡𝐨𝐜 𝐭𝐚𝐬𝐤𝐬:
Here's a list of other virtual assistance experiences I have:
✔ Scheduling emails in ActiveCampaign
✔ File management
✔ Calendar management
✔ Working for a law firm and drafting letters of protection and letters of representation
✔ Data entry and lead generation
✔ Cold emailing
✔ Issuing refunds via Shopify, PayPal, Stripe, WooCommerce
✔ Summarizing medical reports, creating medical forms
✔ SEO keyword search using Google Keyword Planner
✔ Optimizing meta tags and meta descriptions
✔ Using 3PLs such as ShipBob, ShipHero, Montaportal, Australia Post
✔ Responding to Shopify chargebacks and PayPal claims
✔ Creating sales reports
✔ Product Research (Aliexpress and Amazon)
✔ Product Listing (eBay, Amazon Seller Central, WooCommerce and Shopify)
📌𝐎𝐭𝐡𝐞𝐫 𝐰𝐨𝐫𝐤 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬:
From 2013 to 2019, I worked in the corporate world. I was an Evaluator/Proofreader for an Education company, and most of my experience is related to customer service and admin jobs in various call center companies. I have worked as a Back Office Admin Staff for Macquarie Bank and Jet.com/Walmart, as well as a Customer Service-Technical Support Representative for AT&T U-Verse, Verizon (Postpaid Wireless), Comcast, Uber (Northern America) and Lazada Singapore.
✨✨ I am flexible, open to new changes, and a fast learner. I don't want to bore you with my profile description so if you'd still like to learn more about my competency and reliability, feel free to go through my reviews. ✨✨