IT Director and Project Management Agile Professional (CSM) with over 15 years of experience successfully managing teams to design, develop, test, and implement projects in a variety of industries, including numerous SaaS, Lead Generation, Medical, Finance, Construction, and Managed IT Services. An expert at communicating advanced concepts, obstacles, risk potential, and resolutions to internal and external stakeholders in understandable and easily digestible terms.
Highlights:
• Collaborated with owners, C-Suite and other stakeholders to develop the IT strategy as it relates to the organization’s IT infrastructure: computer and information systems, network security and communication systems, CRM management, and web hosting management. Led corporate IT system operations and IT staff.
• Analyzed business requirements by partnering with executives and stake holders to develop IT solutions for business needs. Created processes and standards for selection, implementation, and support of these systems. Designed and managed implementation of new hardware and software technology integrations with attention to legal and information security risk management.
• Constantly evaluated company’s information security risk and cybersecurity, working to implement policies and procedures to secure company data and mitigate risk through policies, hardware and software firewalls, and corporate network design.
• Designed and led procedure implementations and team management of hardware and software procurement, inventory, and distribution, web server support, help desk, custom software applications and deployment, reporting and BI applications.
• Built a successful Managed IT business from scratch with a group of loyal customers. Budgeting, forecasting, developing performance metrics and KPIs, and managing multiple client projects simultaneously.
• Managed networks with >100 devices of various operating systems. Experienced in making data-driven decisions for hardware and software deployments.
• Administration and configuration responsibilities for a variety of customer specific software applications from telco, legal, dental, medical, health & human services, payroll, and accounting
• Provided help desk support operations, tracked ticket metrics, and coached staff on SLA expectations, customer experience actions and professional growth.
• Communicated project and business requirements to a diverse group of customers. Excellent in explaining technical concepts and requirements to non-technical individuals.
• Subject Matter Expert in several proprietary software suites used by clients in their various businesses. Presented content to a variety of audiences in an understandable and clear manner.
• Coached and trained team members on desktop support, Windows server support, firewall support (Cisco, Meraki, Sonicwall, Zyxel), network modem, router and switch support, peripheral support including printers, scanners, copy machines, etc.• Designed SaaS instant credit decisioning platforms and loan origination systems for Fortune 500 companies. Clients included Citibank, Bank of America, Wells Fargo, First Union, Lending Tree, Fiserv.
• Authored technical and functional specifications for projects. Led projects from design, development, QA, user testing and into production.
• Collaborated with clients and internal stakeholders to gather business requirements, define platform objectives, and lead projects to success with interdisciplinary teams of web and full stack developers, database analysts, quality assurance testers and system engineers