Experienced Customer Support Specialist delivering exceptional service and solutions. Skilled in technical troubleshooting, team leadership, and cross-functional collaboration. Multilingual proficiency in English, Portuguese, and Spanish. Committed to delivering top-notch results and optimizing processes for client success.
Greetings! I'm Mayra, a dedicated customer service professional with a passion for delivering exceptional support. With five years of experience in the Tech industry, I thrive on optimizing processes, building lasting relationships, and driving customer satisfaction. My goal is to provide unparalleled service that enhances client experiences and contributes to overall business success.
Key Skills:
- Multilingual Support: Fluent in English, Spanish, and Portuguese.
- CRM Expertise: Proficient in Zendesk, Salesforce, Freshdesk, and Freescout.
- Team Leadership: Skilled in managing and mentoring support teams to achieve excellence.
- Problem Solving: Experienced in technical troubleshooting and resolution.
- Process Optimization: Adept at improving workflows for enhanced efficiency.
- Data Analysis: Proficient in analyzing customer data to drive improvements.
As a Customer Support Specialist, I have honed my skills in delivering exceptional customer service to over 500 internal and external customers per month. My ability to identify and implement forward-thinking strategies such as personalized solutions and proactive communication has resulted in maintaining a 95% or higher customer satisfaction rating. Additionally, my proficiency in using troubleshooting resolution tools has enabled me to find appropriate solutions for 90% of customer inquiries.
As a Team Leader, I have successfully led and managed a team of customer support agents to ensure the timely and efficient resolution of customer inquiries. I have effectively monitored ticket flow and agent performance to improve first response time by 25% and reduce customer wait times by 15%. Additionally, my ability to analyze customer feedback has allowed me to identify areas of improvement, leading to an increase in positive customer feedback.
As an Operations Manager, I facilitated effective communication between department staff and management, resulting in a reduction in missed deadlines and an increase in productivity. I developed and implemented new processes and policies and investigated and resolved non-conformance issues, considerably reducing non-conformance incidents.
I'm driven by a genuine passion for customer service and a commitment to excellence. If you're seeking a skilled and motivated Multilingual Customer Support Specialist with team leadership experience and CRM expertise, I'd love to discuss how I can contribute to your projects. Let's connect and explore the possibilities!
Looking forward to our collaboration!

Translation
Project Management
Stripe
Administrative Support
Management Skills
Zendesk
Phone Support
Online Chat Support
Salesforce CRM
Troubleshooting
Customer Support
Operations Management Software
Email Communication
Google Docs
Data Entry