I have background knowledge in: Admin Support, Customer Service/Support, Microsoft/Computers, Accounting and Consulting, Writing, Translating, Email Marketing and Social Media.
Some experiences are:
Customer Service:
----------------------------------
Currently I work as a Makeup Artist in one of the biggest beauty companies that we have here in Austria.
I work in-store and also as a mobile MUA, where I go to customers for "beauty parties".
For in-store work I do "beauty sessions" with customers in the makeup department, as well as trying to boost sales by helping them find products they will very much enjoy, using my background in makeup/product knowledge.
I also help customers by answering their questions to the best of my ability, and make sure they have a wonderful in-store experience.
At times I help in other areas of the store if they need the extra hand, such as:
Front facing the store and restock, inventory, receiving shipments, cashier work..etc.
For the mobile MUA part of the job, I drive to customer homes with all of the products and equipment supplied to me by Bipa.
I do makeup workshops with groups of people that meet at the house for the beauty party.
Personally teach them how to use makeup by modelling it on the host, while everyone else tries to follow the steps as we go.
We do skin care, makeup and proper removal. While also informing them on any new products that Bipa has, answering questions, and helping anyone who may be struggling during this time.
After everything is complete, I help them to fill out customer forms to purchase the items that they would like.
Aside from working at Bipa as a Makeup Artist, I have also freelanced on the side.
I have done Makeup for weddings, photoshoots, graduations and events.
As well as volunteered at a few different places to make connections!
I've had to practice good communication skills as a MUA, professionalism, pay close attention to detail, be self sufficient, work under pressure and have good time management skills. But the best part about being an MUA is meeting new people, being able to relate to clients and build good client relationships.
Office Manager
---------------------------
In the past, I've worked as an Office Manager at R.Racek GmbH.
For this position, I was responsible for accounting, customer service and employee management.
I welcomed customers with a friendly and professional manner, informed customers with product knowledge, answered questions and transferred them to the appropriate department to get the proper help that they needed.
I also took care of the regular deliveries, product restock and organisation.
Immediately submitted important information into the database, managed e-mail/ phone traffic with customers and suppliers. Kept owners up to date with new information/numbers, covered the financial aspects of the company, as well as booking appointments for the customers, and organising employee schedules.
Manager/ Translator
---------------------------------
In my previous years, I worked in Vienna at the Austrian Trend Hotel, where I got to make good use of my English language skills and build on them.
In this kind of work environment, I learned how to be quick on my feet and work as proficiently as possible, while also submitting excellent work.
As a hotel chain, we were always in contact with other businesses and clients from all over the world. One of my main tasks was to establish good communication between all partnering businesses and assured that they moved forward seamlessly.
I also helped with writing, translating and proofreading different kinds of documents.
This included: contracts, emails and business agreements.
In addition, kept the database up to date with any progress or changes and immediately submitted them into the system.
Translation
