Hello—Thank you for visiting my profile! I'm a Business Operations Manager with over a decade of experience optimizing organizational efficiency, leading cross-functional teams, and driving revenue growth. My expertise spans strategic planning, project management, and process improvement, where I've consistently delivered enhanced productivity, reduced costs, and improved customer satisfaction.
Whether you're running a non-profit, a small business, or a healthcare organization, I bring a unique blend of operational insight, administrative expertise, and a passion for helping entrepreneurs and businesses thrive and achieve their goals.
Why Hire Me?
I'm not just about getting things done—I'm about doing them in the most efficient and effective way possible, benefiting your business while providing top-notch service. If you're looking for someone to manage your office tasks, take your operations to the next level, and contribute to your success, let's connect!
Skills:
Administrative –
Data Entry: Accurate and efficient data management and entry skills.
Problem Solving: Ability to anticipate issues and develop practical solutions.
Customer Service: Strong customer service skills focused on meeting client and team needs.
Attention to Detail: Meticulous in handling tasks, ensuring accuracy and quality.
Corporate Communications: Skilled in internal and external communications, ensuring clarity and professionalism.
Organizational & Time Management: Expert in prioritizing tasks and managing time to ensure efficient workflow.
Operations –
Project Management: Managing projects from start to finish, ensuring timely and successful delivery
Change Management: Leading organizations through change, ensuring smooth transitions and positive outcomes
Process Improvement: Analyzing and optimizing workflows to increase efficiency and reduce costs
Automation Solutions: Implementing automated systems to streamline operations and enhance service delivery
Customer Satisfaction: Improving customer experience through efficient processes and quality service
Administrative Support: Providing strong support in all administrative tasks, ensuring smooth operations
Leadership & Team Building: Leading cross-functional teams to achieve high performance and organizational success
Quality Assurance & Compliance: Comprehensive understanding of regulatory requirements and best practices, particularly in healthcare
Data Analytics & Performance Metrics: Using data-driven insights to inform decisions, improve performance, and enhance client engagement
Strategic Planning & Business Development: Crafting and executing strategies that align with business goals and drive growth
Tools –
Travel CRM: TravelJoy, Tern, and Travefy
Social Media: Familiar with Facebook, Instagram and Pinterest
E-Commerce: Familiar with Shopify, Big Cartel and Etsy
EHR Systems: Familiar with Epic and eClinicalWorks
Graphic Design: Proficient in Canva
Website Builder: Familiar with Showit, WordPress, and Squarespace
Non-Profits & Grants: Proficient in Blackbaud and Sage
Office Software & CRM: Proficient in Microsoft Office, Google Workplace, Asana, Trello, ClickUp, Slack, and Zoom
Email Marketing Software: Proficient in Flodesk and Mailchimp
Note: My rate is negotiable depending on business needs.
Travel Agent
Customer Service
Cross Functional Team Leadership
Quality Assurance
Critical Thinking Skills
Problem Solving
Electronic Medical Record
Travel Planning
Strategic Planning
CRM Software
Public Health
Healthcare Management
Administrative Support
Business Operations
Project Management
Virtual Assistance
