Hello, my name is Rohj! For the past 9 years, I have been a Customer Service Manager/Operations Manager for several top travel agencies in the US and Team Leader for a few international airlines. My main role evolves in handling the day-to-day company operations, providing excellent customer service, research, administrative duties, coordinating events & travel arrangements, organizing the company files, and creating SOPs to improve the workflow.
I am well-experienced in handling different types of customers and am used to assisting with complaints, de-escalating irate customers, and answering booking inquiries via emails, texts, chats, calls, and video calls. I also managed social media pages, sold tickets/products and other services, handled payment and refund transactions, and helped with promotion campaigns for the company. In terms of communication, I also video call customers by appointment - may it be answering their inquiries, explaining our group trips, creating private trips, and discussing all kinds of concerns.
I took up a Bachelor of Science in Travel Management at the University of Santo Tomas, one of the Top 5 universities in the Philippines. I am a Travel Agent by profession and create itineraries, booking flights, transportation, accommodations, activities, tours, and all the components needed in a tour package.
I received an award for my research paper entitled "A Sensory Tour Package Experience for Sightless Individuals in the Philippines." My focus is researching reliable sources, verifying information, and research reports.
I am also experienced in video editings such as cutting, adding music and visual effects, green screen, subtitles, and whatnot. I am computer-savvy, and also do blogging and vlogging as a hobby - Yes, I am Rohj of all trades!
Systems I use/am familiar with:
✅Microsoft software (Outlook, Teams, SharePoint, etc.)
✅Microsoft Powerpoint, Excel, Word, Outlook, Google Sheet
✅Google applications (Google Voice, Gmail, Calendar, etc.)
✅CRM: KEAP (Infusion)
✅Social Media Platforms
To summarize, my specialties include:
✅In and out of Customer Service
✅Managing the day-to-day Operations
✅Travel and Tourism
✅General Virtual Assistance
✅Social Media Management
I have learned the value of delivering on time but not sacrificing quality. I also value a good working relationship. I always love to learn because I believe there is always room for improvement. I would really love to work with clients with the same concept. Another thing you should know about me is I always go beyond the mile for my clients. I am keen on details and tech-savvy. I am good at following instructions but also thinking outside the box. Plus, I'm fun to work with!