Hire the best Troubleshooting Freelancers in Nigeria

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$40 hourly
Ramat A.
- 4.9/5
- (78 jobs)
Top Rated Freelancer with over six years of experience working in IT. I've worked with several Azure , Microsoft 365 and Google Workspace/Suite IT administrators, Managers,s and Users worldwide remotely and physically. I excel at resolving technical problems, troubleshooting network connectivity issues, and maintaining computer equipment. My experience in IT administration and help desk support has provided me with core strengths in technical needs analysis, server/network administration, and general IT support. Major areas of expertise: ☁️ Office 365 / Microsoft 365 ☁️ Microsoft Azure ☁️Powershell and Bash scripting ☁️ Google Suite / Google Workspace ☁️ Microsoft Teams ☁️PowerShell automation ☁️DNS management, DKIM, DMARC, SPF. Certifications; • Microsoft 365 Certified: Enterprise Administrator Expert • Microsoft 365 Certified: Teams Administrator Associate • Microsoft Certified Trainer • ITIL 4 Foundation • MS- 101 Microsoft 365 Mobility and Security • MS-100 Microsoft 365 Identity and Services • MS-700 Managing Microsoft Teams • Fortinet Network Security Expert level 1-3 • Aviatrix Certified Engineer - Multi-Cloud Network Associate I am happy to assist with any issues you might have with any IT-related issues. Hit the "INVITE" button, and let's discuss!

Troubleshooting
Remote IT Management
Google Cloud Platform
Microsoft SharePoint
Technical Support
Office 365
Microsoft Certified Information Technology Professional
Microsoft SharePoint Administration
Microsoft Exchange Online
Microsoft Teams
Microsoft Outlook
Incident Management
Microsoft Windows PowerShell
Microsoft Active Directory
System Configuration
$50 hourly
Monsur A.
- 5.0/5
- (19 jobs)
I am a highly motivated Technical Support Engineer with an excellent track record of providing outstanding customer service and support to clients in various business sectors across EMEA (Europe Middle East and Africa) and America.

Troubleshooting
Office 365
Microsoft Teams
Technical Support
Microsoft SharePoint Administration
Customer Support
Software Development
System Administration
Training Presentation
Microsoft Exchange Online
Microsoft Outlook
English
Team Management
Phone Support
Email Support
$45 hourly
Joy O.
- 4.8/5
- (12 jobs)
I create and manage simple solutions for complex IT problems. For over 4 years, I have honed an expertise in developing technology strategies that improve effectiveness and productivity across the enterprise. I have been assisting many organizations with setting up additional infrastructures in the cloud or on-premise to support remote work - VDI,AVD / WVD, Remote Desktops / Remote Apps, VPNS, Application Proxy, Office 365, Teams, Intune, etc, and I can consult with your organization on the best way to securely allow your users to access your internal systems and services while working from home. I have extensive experience with managing Active Directory, Azure, Exchange, Microsoft 365, Windows 365 and Office 365 and various Microsoft services for small and medium businesses. I have assisted clients with migrations and upgrades of different systems such as: Over 50 Exchange migrations totaling over 125,000 mailboxes Teams migrations of over 5,000 users. Over 20 Active Directory migrations of over 10,000 users. Over 15 Office 365 migrations. My specialties are Microsoft Azure, Active Directory, Exchange, Microsoft 365, Teams, Windows Server and Enterprise Infrastructure Design. I also have experience with Device Management, Software Distribution, Intune, Microsoft Endpoint Manager, VMware, Hyper-V, Linux, AWS EC2, SSL certificates, Direct Routing, Networks Security, Microsoft SQL, 2FA / MFA, SPF / DKIM/ DMARC / mail routing, etc.

Troubleshooting
Microsoft Office
Office 365
Microsoft Exchange Server
Customer Experience
Microsoft Active Directory
Microsoft Teams
Microsoft SharePoint Administration
React Native
Firebase
Microsoft SQL Server
$15 hourly
Utibe B.
- 5.0/5
- (24 jobs)
Microsoft Office 365 Specialist and dedicated to work with business clients managing and creating system through Office 365 services. I have first hand experience in resolving clients issue on all office 365 services. I am good and adept with Exchange Online, sharepoint online, OneDrive for business, SFB/Teams and Office installation with 100% resolution rate. Always willing to learn and develop new skills.

Troubleshooting
Microsoft Exchange Online
Microsoft PowerPoint
Microsoft Teams
Microsoft Power Automate
Wireless Network Implementation
Microsoft SharePoint Administration
Microsoft Windows PowerShell
Office 365
$30 hourly
Joel G.
- 5.0/5
- (24 jobs)
Highly skilled and motivated Technology specialist with vast experience in assisting customers with various hardware and software-related issues and providing problem solving techniques. Area of Expertise: Office 365 |Microsoft Exchange, Outlook, Teams, SharePoint, and OneDrive technology |Windows 10 | Outlook | Active Directory| Azure AD Connect |Desktop related issue| Data Analysis Some of my key strengths include but not limited to Knowledge-based, Methodical approach to troubleshooting, Excellent knowledge and troubleshooting experience, Flexibility, and Adaptability, Tolerance: Stress tolerance. Computer Operations Risk Management/Troubleshooting Problem Solving

Troubleshooting
Technical Support
Product Support
Microsoft Azure
Microsoft SharePoint Administration
Microsoft SharePoint Designer
Customer Support
Office 365
Customer Service
Microsoft Exchange Online
$26 hourly
Oluwafemi O.
- 4.9/5
- (21 jobs)
Highly skilled and motivated Technology specialist with vast experience assisting customers with various hardware and software-related issues. Providing in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support, and providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Area of Expertise: Windows 10 | Outlook | Active Directory| Azure AD Connect |Any Desktop related issue| Office 365 |Microsoft Exchange, Outlook, Teams, Sharepoint, and OneDrive technology | Ubiquiti Products - (Remote connectivity) LogMeIn, Zendesk Anydesk, and Team viewer.

Troubleshooting
Office 365
DevOps
Microsoft Teams
Helpdesk
Technical Support
System Configuration
Incident Management
Ticketing System
Microsoft Outlook
Ubiquiti
Project Management
VMware Administration
$15 hourly
Joshua Ugochukwu O.
- 5.0/5
- (14 jobs)
A Technical Service Expert with a demonstrated history of working in the internet and information technology Industry for over 5 years. Skilled in SEO, WordPress, Office 365 (Microsoft Exchange Online, Security and Compliance, Teams, SharePoint, and OneDrive), Data Migration and Active Directory. He is also creative, original, and an ambitious graduate with a great work ethic, energy, and an eye for detail.

Troubleshooting
Online Chat Support
Microsoft Outlook
Remote IT Management
Email Security
WordPress
Microsoft Exchange Online
Microsoft Teams
Technical Support
Microsoft SharePoint
Email Support
Microsoft Active Directory
Microsoft Windows PowerShell
Tech & IT
Office 365
$25 hourly
Emmanuel E.
- 5.0/5
- (22 jobs)
1. Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms in Office 365 (Exchange Online, SharePoint Online, Teams, Outlook 2016, OneDrive). 2. Active Directory Connect tool (AD Connect) and advising customers on the best course of action. 3. Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting. 4. Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. 5. Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing, and delegation). 6. Troubleshooting and setting up of essential Exchange functions for customers. 7. Management of Active Directory to suit the desired purpose for customers. 8. Navigating essential SharePoint for Customers, likewise carrying out advanced troubleshooting. 9. Initiating a structured activity for Customers in compliance with the internal rules and procedures of the Company and the internal Regulations. 10. Working autonomously as part of a global team. Incidence Management experience - including managing business expectations and communications for clients. 11. Basic User & Security Group Active Directory administration guide for customers. 12. Assign Users permissions to manage your organization's email and mailboxes from the Exchange Admin center for customers globally. 13. Set up an archive and deletion policy for mailboxes in organizations for clients. 14. Setting up "send as" and Send on behalf" delegates for someone's mailbox for client companies. 15. Enabling Email anti-spam protection and malware filters and other complexities involved for client companies as well. 17. Configuring permissions in Exchange Online and Manage Role Groups with the organization's policies to suit client needs. 18. Delegating SharePoint Admin roles to manage Microsoft 365 Groups, including creating, deleting, restoring groups, and changing group owners for clients. 19. Management of sharing settings at the organization level for companies. 20. Management of site storage limits. 21. Ensuring proper management of meetings, including meeting policies, configurations, and conference bridges. 22. Proper configuration of voice, including calling policies and phone number inventory and assignment. 23. Guiding clients in managing all org-wide settings, including federation, teams upgrade, and Teams client settings. 24. Ensuring good guidance on teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center. 25. Manage Teams – certified devices and set up and assign configuration policies. 26. View User profile page and troubleshoot user call quality problems using advanced troubleshooting toolset. 27. Access, monitor, and troubleshoot tenants call quality and reliability using data exposed in Call 28. Quality Dashboard (CQD) down to the users impacted by poor quality for clients. 29. Troubleshoot communications issues within Teams by using advanced troubleshooting tools. 30. Management of Teams configuration and updates, review device health and status of connected 31. Peripherals, set up and apply configuration profiles, and restart devices for customers. 32. Maintaining and managing the Teams service and creation of Microsoft 365 Groups. 33. Providing advanced troubleshooting using both Internal/External tools. 34. Deep Knowledge of using PowerShell cmdlets in troubleshooting Microsoft 365 Applications. 35. Plan Security and compliance roles and policies for Microsoft 365. 36. Manage Microsoft 365 subscription and Tenant health. 37. Managing and implementing Multi-Factor Authentication (MFA) to suit the desired purpose. 38. Managing Teams as well as integrating them with other Microsoft 365 Applications and also carrying out advanced troubleshooting. 39. Basic knowledge of Office Deployment Tool (ODT). 40. Management and registration of VLSC.

Troubleshooting
Product Knowledge
Microsoft Active Directory
Technical Support
Microsoft SharePoint Development
System Administration
Database Administration
Customer Support
Microsoft Exchange Online
Microsoft SharePoint Administration
Microsoft Windows
Microsoft Teams
Administrative Support
Microsoft SharePoint
Microsoft Office
$12 hourly
Emmanuel O.
- 5.0/5
- (24 jobs)
I am an experienced IT professional with over 5 years of experience in different facets of IT I have a strong technical background, and a thorough understanding of computer and networking concepts with experience in Office 365 Management, Network Management, and Virtualisation. With Exposure to a wide range of technologies such as Microsoft Azure and Office 365 Exchange, Teams, OneDrive, and SharePoint, server administration, identity, and customer/user support. Cloud support engineer. Support Office 365 products Exchange server configuration and implementations Data Migration Mail flow configuration Hybrid environment setup Network support computer repair and troubleshooting Office 365 Exchange Online SharePoint Online Team OneDrive Azure Active Directory

Troubleshooting
Microsoft Teams
Windows Administration
Microsoft Active Directory
Microsoft Azure
Office 365
Communication Skills
Microsoft Exchange Server
Windows Server
Bug Tracking & Reports
Customer Service
System Administration
Desktop & Laptop Support
Customer Support
End User Technical Support
$10 hourly
Akindeji Saheed O.
- 5.0/5
- (15 jobs)
As a M365 Enterprise Tools Specialist at Upwork, I apply my cloud and security skills to onboard, support, and train new Technical Support Engineers for Microsoft services online. I am also a Microsoft Certified Trainer (MCT) for all Microsoft 365 workloads, cloud tool deployment, and support engineering. With over four years of experience in Office 365 migration, administration, and troubleshooting, I have developed a deep expertise in Microsoft cloud technologies, such as Azure Active Directory, SharePoint, Exchange, Teams, and OneDrive. I have also deployed and managed Microsoft Azure Information Protection and other security and compliance tools. My mission is to enable and empower organizations to leverage the full potential of cloud and security solutions. - 5 years experience as a Modern workspace and Enterprise Administrator..

Troubleshooting
Web Design
Cloud Computing
Customer Service
System Analysis
Python
Microsoft Active Directory
Microsoft SharePoint Administration
Microsoft Azure
Computer Network
Data Entry
Microsoft Teams
Microsoft Exchange Online
$10 hourly
Loveth N.
- 5.0/5
- (4 jobs)
WHY CHOOSE ME OVER OTHER FREELANCERS? I am a dedicated and customer-focused professional with over six years of experience as a medical receptionist and customer service representative in the healthcare industry. Throughout my career, I have developed strong communication, problem-solving, and organizational skills, ensuring seamless patient interactions and efficient front-desk operations. Beyond healthcare, I have over two years of experience as a customer service representative in the food processing industry, where I honed my ability to handle high-volume inquiries, resolve customer concerns, and maintain strong client relationships. Additionally, I have one year of experience as a lead generator and sales agent, where I successfully identified potential clients, nurtured leads, and contributed to business growth through strategic outreach and relationship-building. With my diverse background across multiple industries, I bring adaptability, strong interpersonal skills, and a results-driven mindset to every role I take on. I am passionate about delivering exceptional customer experiences and continuously improving processes to drive efficiency and satisfaction.

Troubleshooting
Customer Retention
Lead Generation
Sales
Appointment Scheduling
Medical Terminology
Apollo.io
Problem Solving
Google Workspace
Online Chat Support
Email Support
Complaint Management
Communication Skills
Customer Service
Virtual Assistance
$15 hourly
Nnamdi U.
- 5.0/5
- (8 jobs)
Interpersonal Communication Ability to Diagnose Problems Adaptable and Flexible Leadership and Team Management Ability to Work Under Pressure Analytical Thinker Decision and Time Management Attention to Detail

Troubleshooting
Critical Thinking Skills
Customer Support
Microsoft Azure
Database Administration
Microsoft Windows
Technical Support
Scriptwriting
Information Technology
Email Support
English
Microsoft SharePoint
$30 hourly
Theophilus A.
- 5.0/5
- (21 jobs)
Technical/Customer Support • Technical Training • Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, Security & Compliance, Identity, Outlook, Azure AD Connect) • Microsoft PowerBi • Windows Administration • Computer repairs and maintenance • Microsoft Azure, AWS, Aviatrix

Troubleshooting
DNS
SMTP
Microsoft Exchange Online
Technical Support
Microsoft Exchange Server
Microsoft SharePoint Administration
Microsoft Teams
Data Migration
Office 365
Microsoft Active Directory
Microsoft Windows PowerShell
Email Deliverability
Microsoft Outlook
Email Support
$20 hourly
Samuel O.
- 5.0/5
- (10 jobs)
I am a Microsoft office 365 technical support engineer who analyzes, troubleshoot and resolve technical problems with office 365 workloads like SharePoint online, OneDrive online for business, Microsoft Teams and Exchange online. I can also administer office 365 as well.

Troubleshooting
End User Technical Support
English
Email Support
Microsoft SharePoint Administration
Microsoft Azure
Ticketing System
Customer Support
Office 365
Phone Support
Microsoft Exchange Online
Microsoft Teams
Microsoft SharePoint
Microsoft Windows PowerShell
$20 hourly
Michael C.
- 5.0/5
- (20 jobs)
Support Engineer with a passion for providing world-class technical support. Extensive technical skills and effective customer management abilities. I enjoy listening to customers’ queries, understanding, empathizing, and finally resolving existing issues.

Troubleshooting
Microsoft SharePoint Administration
Customer Experience
Microsoft Office
Microsoft Exchange Online
Microsoft Teams
Microsoft Active Directory
Microsoft Windows
Office 365
Microsoft Exchange Server
$30 hourly
Ijeoma A.
- 5.0/5
- (16 jobs)
Excellent trouble shooting skill, Experience on Exchange online Experience with DNS including setup Enterprise Administrator Expert M365 Administrator Cloud administrator

Troubleshooting
Microsoft Windows PowerShell
Service Cloud Administration
Microsoft Exchange Online
Cloud Computing
$5 hourly
Oluwatobi O.
- 5.0/5
- (5 jobs)
L E T ' S - G E T - Y O U R - C U S T O M E R S - D E L I G H T E D - A N D - R E T U R N I N G! 😃 Specializes in Customer Success Helping Businesses Stand Out with My Expertise. ✔ Over 4 years of experience in Virtual Assistance, Customer Service, and Technical Support. ✔ Expert in creating a welcoming customer experience. ✔ Proven track record of technical support. What I Can Do for You: • Virtual Assistance • Technical Support • Data Entry • Email and SMS Marketing Tools of Trade: O365 Administration (Exchange Online), CRM ticketing tools, Canva, WordPress, Google Suite, Microsoft Office (Word, Excel, PowerPoint, Outlook), and more.

Troubleshooting
Executive Support
Staffing Needs
Virtual Assistance
Multitasking
Devolutions Remote Desktop Manager
Typing
$30 hourly
Odunayo O.
- 4.9/5
- (9 jobs)
Odunayo is a Multi-skilled IT personnel with in-depth knowledge Microsoft Office 365 | Exchange Online | Outlook | Mail flow | Azure Identity management | Microsoft Data Migration | OneDrive for business | SharePoint Administration and development | Microsoft teams | Google Workspace | Cpanel & WHM | WordPress.

Troubleshooting
Data Migration
cPanel
Microsoft Outlook
Google Workspace Administration
Microsoft Exchange Online
Product Knowledge
Microsoft SharePoint Administration
Communication Etiquette
Zendesk
Technical Support
$20 hourly
Obianuju E.
- 5.0/5
- (13 jobs)
Hello! Your time is valuable. My role is to help you redeem more of it. I partner with clients who need someone to deliver superb client support or tackle their backlog of administrative projects. My experience includes 4 years of frontline customer support and behind-the-scenes executive/administrative support. Through thousands of customer interactions, I've learned how to empathetically engage with customers so that they feel heard and satisfied. I tackle projects thoroughly and efficiently because I understand that a detail missed is a client lost. I am Obianuju, a proficient team worker with over 5 years of experience in customer Service A result-driven, ambitious, self-motivated, and resourceful manager with a successful track record of building and maintaining great teams or workers, meeting KPIs, and effective people management. I am highly organized, energetic, and flexible, with leadership qualities that have been exercised through experience. My forte lies in Customer Service Delivery (CSD) operations, Performance Monitoring, Development, and Evaluation, Quality Assurance, Customer Communications, Product and Process audits, •I deliver advanced technical troubleshooting, problem-solving, and solutions and ensure issues are escalated to the highest level of management if the need arises • Cross-selling and up-selling products and services • Assist in attending to customers' queries and requests and also resolving their Complaints to improve customer experience • learned and applied new skills to daily tasks, thereby increasing efficiency and productivity • manage critical issues by evaluating users' problems using test scripts, personal expertise and probing, implementing action plans, and professionally communicating to all parties involved I am constantly seeking improvement opportunities and implementing continuous improvement initiatives, as well as setting high goals. I am determined to deliver high-value results and still take on additional responsibilities. My forte lies in ✅ Responding to customer's inquiries ✅EHR Management, Insurance & EAP Credentialing| Healthie, Jane, Lucet, Aetna, Espyr, etc. ✅Project Management | Google Sheets, Trello, Asana, Meister, Nation Builder, Dubsado, Jira, ConvertKit, Dropbox Sign, Slack, 360 Project Manager, SmartSuite, etc. ✅Calendar Management& Scheduling| Calendly, Google Calendar, Microsoft Calendar, Doodle Poll, etc. ✅CRM | Zendesk, Hubspot & Zoho ✅ Graphics Design using Canva and Figma ✅ Handling multiple social media platforms to expand your brand's awareness, reach, engagement, conversions, and leads. ✅Tutorial & FAQ Creation: Loom (screen recording), zoom, Otter AI, Descript, etc ✅ Creation and management of Social applications accounts | Discord server, Telegram, Instagram, Facebook, Whatsapp,

Troubleshooting
Virtual Assistance
Google Workspace
Time Management
Communication Skills
Active Listening
Social Media Marketing
Communication Etiquette
Canva
CRM Software
Email Communication
Customer Support
Online Chat Support
$13 hourly
Samuel D.
- 5.0/5
- (8 jobs)
“I’m a technical support engineer with experience in office 365 support (specialized in exchange online) as well as general IT support for small, medium and multinational businesses. Where can i help! I’m experienced in office 365 administration with over 3 years of experience. I provide technical support to your end users ranging from email to chant to phone support. I provide remote support effectively.

Troubleshooting
Technical Support
Phone Support
Email Support
End User Technical Support
Microsoft Outlook
Online Chat Support
Customer Support
Product Support
Office 365
Ticketing System
Microsoft Azure
Desktop Support
Microsoft Active Directory
Helpdesk
$20 hourly
Ogunfeibo O.
- 5.0/5
- (6 jobs)
I am an enthusiastic and IT Professional. I have 2years experience in supporting USA, Canadian, UK and Indian O365 for business customers in concierge space. In my previous roles I have performed installation and configuration of software and hardware, router and switch administration. I have helped clients both on site and remotely, and have always demonstrated a keen ability to solve problems and troubleshoot. I have excellent communication skills that allow me to work effectively and positively with staff and external stakeholders. My

Troubleshooting
Microsoft Exchange Online
Microsoft SharePoint Administration
Helpdesk
Microsoft Teams
IT Support
Computer
Microsoft Office
Microsoft Active Directory
Microsoft Outlook
$10 hourly
Akolawole S.
- 5.0/5
- (15 jobs)
📅📆 YEARS AGO, I WAS JUST LIKE MANY TECH ENTHUSIASTS—EXPLORING, LEARNING, AND HOPING TO MAKE A DIFFERENCE. But I didn’t stop at hope. I dove in, honing my skills in technical support, customer care, and Microsoft 365 (M365) solutions to enhance workplace productivity and provide outstanding customer experiences. Today, I’m a specialist that businesses trust when they face IT challenges, need streamlined workflows, or require exceptional customer support. From resolving complex technical issues to empowering teams with effective M365 tools, I bridge the gap between problems and solutions. 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁? ✅ 𝗜 𝗱𝗼𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀; 𝗜 𝗰𝗿𝗲𝗮𝘁𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. Every engagement begins with one question: What’s your business's biggest hurdle? From there, I develop solutions that are efficient, scalable, and aligned with your goals. 𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ✅𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗵𝗮𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘀 𝗥𝗲𝘀𝘂𝗹𝘁𝘀. Your IT infrastructure deserves proactive care and swift solutions. I ensure minimal downtime and maximum efficiency. ✅𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Seamless setup, troubleshooting, and user training. ✅ 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Efficient handling of tickets, incidents, and requests using industry-best practices. ✅ 𝗛𝗮𝗿𝗱𝘄𝗮𝗿𝗲 & 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀: I ensure your systems run smoothly from installation to maintenance. ✅ 𝗔𝗰𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: User account creation, group policies, and permissions made simple. ✅ 𝗖𝗶𝘀𝗰𝗼 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴: Basic configuration, troubleshooting, and ensuring reliable connectivity. 🤝 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Great customer service isn’t optional—it’s essential. ✅ 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Quick identification and resolution of technical problems. ✅ 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Helping teams adopt new tools and processes with ease. ✅ 𝗖𝗹𝗲𝗮𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Explaining complex IT concepts in straightforward language to keep you informed. 🔄 Process Automation & Workflow Optimization Repetitive tasks waste time—I help businesses reclaim that time. ✅ Automated Ticket Management: Streamlined systems for handling IT issues. ✅ Efficient M365 Workflows: Automating everyday processes with Power Automate. ✅ Collaboration Tools: Setting up and optimizing Teams, SharePoint, and OneDrive for seamless productivity. 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? ⭐ 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗠𝗲𝗲𝘁𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 I’ve been on both sides of the desk—end-user and support specialist. I understand how critical reliable support is to your business's success. 🎯 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗧𝗵𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 Whether it’s resolving issues, optimizing systems, or enhancing collaboration, I focus on measurable results that truly make a difference. 🌟 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 I prioritize clear communication, prompt delivery, and a customer-first approach in everything I do. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 🔧 Microsoft 365 Administration 🔄 IT Service Management 📂 Active Directory & User Access Control 🖥️ Hardware & Software Setup/Troubleshooting 🚀 Process Automation with Power Automate 💬 Customer Support & End-User Training Let’s Collaborate! If you’re ready to optimize your IT infrastructure, improve team productivity, or deliver top-tier customer support, let’s talk! Click "Invite" or message me today—I’m here to help. Skills Include: Microsoft 365 Administration | Exchange, SharePoint, and OneDrive Setup | Microsoft Teams Configuration | Active Directory Management | IT Service Management | Incident, Problem, and Change Management | Computer Hardware Installation and Troubleshooting | Software Configuration and Updates | Cisco Networking Basics | End-User Training and Support | VPN and Remote Desktop Support | Microsoft Power Automate for Workflow Automation | SharePoint and Teams Integration | IT Ticket Management Automation | Customer Onboarding and Training for M365 | Service Desk and Help Desk Support | CRM Administration | Microsoft Defender and Endpoint Security | Multi-Factor Authentication (MFA) Setup | Azure AD Management | Email Server Configuration (Mailgun, Outlook, Exchange) | Microsoft Teams Phone System Setup | Automating Data Entry and File Management | Technical Issue Resolution and Troubleshooting | System Performance Optimization

Troubleshooting
Technical Support
Computer Hardware
Microsoft SharePoint
IT Asset Management
IT Support
System Administration
Office 365
Computer Engineering
Microsoft Word
Virtual Assistance
Phone Support
Online Chat Support
Customer Service
Administrative Support
$15 hourly
Israel A.
- 4.9/5
- (38 jobs)
💥 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱 | 𝗜𝗻 𝘁𝗵𝗲 𝗧𝗼𝗽 10% 𝗼𝗳 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝘀 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 💥 Over 100 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲𝘀 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱, 100% 𝗷𝗼𝗯 𝘀𝘂𝗰𝗰𝗲𝘀𝘀, countless late-night coffee-fueled coding marathons. Are you a 𝑺𝒉𝒐𝒑𝒊𝒇𝒚 𝒔𝒕𝒐𝒓𝒆 𝒐𝒘𝒏𝒆𝒓 wondering why your 𝒄𝒐𝒏𝒗𝒆𝒓𝒔𝒊𝒐𝒏 𝒓𝒂𝒕𝒆 𝒊𝒔 𝒔𝒕𝒖𝒄𝒌 𝒃𝒆𝒍𝒐𝒘 2%? Or maybe you're just entering the world of ecommerce and unsure where to start? Either way you're in the right place. Hi, I’m Israel a Shopify Website Designer & Ecommerce Strategist obsessed with turning browsers into buyers. 𝗜 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲 𝗶𝗻: ✔ High-converting, mobile-responsive Shopify stores ✔ Data-driven design (because good looks don’t mean much without performance) ✔ Seamless integrations: Klaviyo, Judge.me, Google, Facebook, Instagram—you name it ✔ Dropshipping support with Zendrop, Spocket, AliExpress & more ✔ Shopify Store Setup & Custom Theme Design ✔ Shopify Redesign & Speed Optimization ✔ Landing Pages – Pagefly | Shogun | Gempages | Funnelish ✔ Shopify App Integrations (Judge.me, Klaviyo, Meta, etc.) ✔ Dropshipping Setup – Dsers | Spocket | Zendrop ✔ Email Marketing – Klaviyo | Mailchimp | Omnisend ✔ Print-on-Demand – Printful | Printify ✔ Product Listing & Optimization 📊 𝗔 𝗙𝗲𝘄 𝗦𝘁𝗮𝘁𝘀: 🎯 𝗔𝘃𝗴. 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗯𝗼𝗼𝘀𝘁 𝗮𝗳𝘁𝗲𝗿 𝗿𝗲𝗱𝗲𝘀𝗶𝗴𝗻: +38% ⏱️ 𝗔𝘃𝗴. 𝘁𝘂𝗿𝗻𝗮𝗿𝗼𝘂𝗻𝗱 𝘁𝗶𝗺𝗲: 3–5 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀 💬 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗿𝗮𝘁𝗲: 𝘂𝗻𝗱𝗲𝗿 2 𝗵𝗼𝘂𝗿𝘀 🌟 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝘆: “Israel is very knowledgeable on the Shopify dropshipping system and fixed our checkout and delivery issue very fast! Professional and great to work with!” — 𝗧𝗵𝗼𝗺𝗮𝘀, Shopify Store Owner 𝗟𝗲𝘁’𝘀 𝗯𝘂𝗶𝗹𝗱 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗮𝗺𝗮𝘇𝗶𝗻𝗴—𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲. 📩 Click "Invite to Job" and I’ll send a tailored strategy for your store. 𝙁𝙧𝙚𝙚 𝙗𝙤𝙣𝙪𝙨: 𝙄 𝙥𝙧𝙤𝙢𝙞𝙨𝙚 𝙣𝙤𝙩 𝙩𝙤 𝙜𝙝𝙤𝙨𝙩 𝙮𝙤𝙪 𝙖𝙛𝙩𝙚𝙧 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙮 😉

Troubleshooting
CSS
Email
Email List
Email Automation
Email Campaign
Klaviyo
Web Development
Web Design
Dropshipping
Shopify Marketing
Shopify Development
Shopify Website Design
Shopify Dropshipping
Shopify
$6 hourly
Vero O.
- 5.0/5
- (12 jobs)
With 5+ years of experience as a dedicated Virtual Assistant, I specialize in delivering top-tier administrative support to help businesses and entrepreneurs optimize operations, boost productivity, and achieve their goals. I’ve empowered 5+ global clients by streamlining workflows, managing complex schedules, and driving efficiency through precise data management and proactive communication. Why Choose Me? Proven Results: Slashed email response times by 40% and accelerated project delivery by 25% with expert email management and calendar coordination. Organizational Wizardry: Enhanced team efficiency by 30% through streamlined task prioritization and CRM management for startups and small businesses. Tech-Savvy Expertise: Master of Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Trello, Asana, Slack, HubSpot, and Zoho CRM, ensuring seamless integration with your tools. Flawless Communication: Achieved 100% client satisfaction with professional, timely correspondence and cross-functional team coordination across time zones. Detail-Oriented Precision: Delivered 99% accuracy in data entry, document formatting, and report creation, elevating client deliverables. Core Services to Supercharge Your Business Email & Calendar Management: Keep your inbox and schedule organized for maximum productivity. Project Coordination: Manage tasks and timelines with Trello and Asana to ensure on-time delivery. Data Entry & CRM Management: Maintain accurate databases and client records with precision. Customer Support & Client Communication: Foster strong relationships with professional, prompt responses. Document Preparation & Proofreading: Create polished reports, presentations, and PDFs with meticulous detail. Internet Research & Market Analysis: Provide actionable insights to fuel your business decisions. Client Wins Tech Startup Success: Saved 10+ hours weekly by automating scheduling and managing client communications, freeing the CEO to focus on fundraising. E-commerce Boost: Improved CRM accuracy by 35% through meticulous data entry and follow-ups, driving customer retention. Let’s Make Your Vision a Reality! I’m passionate about helping businesses thrive with reliable, tailored virtual support. Whether you need to streamline operations, manage projects, or enhance client communications, I’m your partner for success. Invite me to your project or send a message to discuss how I can save you time, reduce bottlenecks, and drive growth. I’m responsive, proactive, and ready to start immediately! Key Skills: Virtual Assistant, Administrative Support, Email Management, Calendar Management, Data Entry, CRM Management, Project Coordination, Trello, Asana, HubSpot, Zoho, Microsoft Office, Google Workspace, Customer Support, Document Preparation, Proofreading, Internet Research, Market Analysis, Task Prioritization, Time Management.

Troubleshooting
Communications
Customer Service
Technical Support
Mobile App Testing
Online Chat Support
Payment Processing
Email Management
CRM Software
Appointment Scheduling
Social Media Management
Customer Support
Administrative Support
Zendesk
Email Communication
$15 hourly
Marycynthia O.
- 5.0/5
- (9 jobs)
I am a Google Certified Professional Cloud Security Engineer with extensive experience securing and configuring cloud environments on Google Cloud Platform, AWS, and Azure. I specialize in designing, implementing, and troubleshooting scalable, secure cloud architectures that protect critical data and applications while ensuring smooth technical operations. Beyond cloud security design, I provide hands-on technical configuration support, from setting up and managing IAM policies, firewall rules, and networking components to configuring secure virtual machines, storage, email, and SaaS platforms. My work integrates security best practices directly into system configurations, CI/CD pipelines, and Infrastructure as Code (IaC) to deliver automated, resilient, and compliant cloud environments. I collaborate closely with DevOps, IT, and support teams to implement zero-trust architectures, incident response strategies, and continuous monitoring, while also providing technical troubleshooting, platform configuration, and user access management to ensure systems run securely and efficiently. Additionally, I help organizations optimize cloud costs by configuring scalable, secure infrastructure and analyzing usage patterns, ensuring reliable performance while staying within budget. Key Skills: ✅Cloud Security Architecture & Strategy ✅Identity and Access Management (IAM) ✅Network Security & Technical Configuration (VPCs, Firewall, VPN) ✅DevSecOps & Secure CI/CD Pipelines ✅Infrastructure as Code Security (Terraform, Ansible) ✅System Configuration & Troubleshooting (Compute, Storage, SaaS Platforms) ✅Security Monitoring & Incident Response ✅Compliance & Risk Management (HIPAA, PCI DSS) ✅Kubernetes & Container Security ✅Threat Detection & SOC Integration ✅Zero Trust Security Models ✅Cloud Cost Optimization Let’s work together to build secure, well-configured, scalable cloud environments that protect your business, streamline technical operations, and accelerate innovation.

Troubleshooting
Cloud Computing
Encryption
Infrastructure as Code
Regulatory Compliance
Threat Detection
System Administration
Microsoft Active Directory
Cloud Security
Scripting
Python
Terraform
System Monitoring
CI/CD
Linux
$8 hourly
Ugo U.
- 5.0/5
- (6 jobs)
As a Top-Rated Virtual Assistant with a 100% job success rate, I have honed my expertise in administrative, technical, and customer support. What sets me apart? I don’t just complete tasks—I optimize, streamline, and enhance processes to maximize efficiency. My approach is proactive, detail-oriented, and solution-driven, ensuring that your business operations run seamlessly with minimal oversight. I bring five years of hands-on experience across diverse industries, including renewable energy, e-coaching, wellness, telecom, and hospitality—all geared toward helping business owners reclaim their time and focus on high-value activities. With a strong commitment to efficiency and excellence, I specialize in managing tasks seamlessly and optimizing workflows to enhance productivity. My Superpowers Include: 🎯 Email & Chat Correspondence Management – Ensuring smooth communication and timely responses. 🎯 Calendar Management & Scheduling – Keeping appointments organized and conflict-free 🎯 Project & Workflow Management – Skilled in Monday.com, Trello, Notion, Asana, and more. 🎯 CMS Management – Proficient in WordPress, Wix, and Webflow for content updates and maintenance. 🎯 Research, Proofreading & Data Entry – Providing accurate, well-organized, and error-free information. 🎯 Copywriting – Crafting compelling ad copies, website content, and ad scripts that convert. 🎯 Integration & Workflow Automation – Automating processes using Zapier & AI tools for efficiency. 🎯 Graphic Design & Video Editing – Creating high-quality visuals with Canva and CapCut. Why Me? I thrive in fast-paced environments, adapt quickly to new tools, and take initiative to solve problems before they arise. Whether you need an organized operations manager, a tech-savvy problem solver, or a creative content support specialist, I bring a combination of structure and innovation to your business. If you're looking for a proactive, high-performing VA who combines strategy with execution, let's connect and discuss how I can help streamline your operations and drive business growth. 🚀

Troubleshooting
CapCut
WordPress
HighLevel
Data Entry
Appointment Scheduling
Calendar Management
Canva
Problem Solving
Virtual Assistance
CRM Software
Customer Service
Zendesk
HubSpot
Technical Support
$20 hourly
Kingsley C.
- 5.0/5
- (18 jobs)
Welcome to my page and I appreciate you for having the time to go through my skill set I am a highly skilled and experienced Customer-Facing Technical Support Engineer with over 4 years of experience in the field. I have a deep understanding of Microsoft 365 and Exchange Online, and I am proficient in resolving support requests for these products. I am able to work flexibly in different time zones, and I am always looking for ways to build mutually rewarding professional relationships. My major areas of expertise include: ☁️Microsoft 365 Administration ☁️DNS Management, Migrations ☁️Exchange Online, Outlook ☁️Identity ☁️Microsoft Teams ☁️Security & Compliance ☁️Active Directory ☁️AD Connect Certifications Acquired MS-500, MICROSOFT CERTIFIED; SECURITY ADMINISTRATOR ASSOCIATE MCT, MICROSOFT CERTIFIED TRAINER (MCT)

Troubleshooting
Cybersecurity Management
Office Administration
Microsoft Exchange Online
Zendesk
Windows Server
Office 365
Microsoft Outlook
Microsoft SharePoint Administration
Email Support
Online Chat Support
Network Security
Phone Support
Customer Service
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