Hire the best Troubleshooting Freelancers in Ikeja, NG

Check out Troubleshooting Freelancers in Ikeja, NG with the skills you need for your next job.
  • $15 hourly
    Interpersonal Communication Ability to Diagnose Problems Adaptable and Flexible Leadership and Team Management Ability to Work Under Pressure Analytical Thinker Decision and Time Management Attention to Detail
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    Critical Thinking Skills
    Customer Support
    Microsoft Azure
    Database Administration
    Microsoft Windows
    Technical Support
    Scriptwriting
    Information Technology
    Email Support
    English
    Microsoft SharePoint
  • $15 hourly
    Relationship Building: Customer success professionals are skilled in building strong relationships with customers. They establish trust, communicate effectively, and serve as a point of contact for addressing customer inquiries, concerns, and requests. Customer Onboarding: Customer success teams guide customers through the onboarding process, ensuring a smooth transition and successful adoption of the product or service. They provide training, resources, and support to help customers get up and running quickly. Customer Engagement: Keeping customers engaged is essential for their long-term success. Customer success professionals proactively reach out to customers to understand their goals, identify areas of improvement, and provide guidance and recommendations to maximize the value they derive from the product or service. Customer Advocacy: Customer success professionals act as advocates for their customers within the organization. They gather customer feedback, relay it to relevant teams, and work cross-functionally to address customer needs and improve the product or service based on customer insights. Retention and Expansion: Customer success teams focus on customer retention and expansion by identifying upsell and cross-sell opportunities. They analyze customer usage data, conduct business reviews, and propose solutions that align with customers' evolving needs, helping to drive customer loyalty and revenue growth. Problem Resolution: When customers encounter issues or challenges, customer success professionals work diligently to resolve them. They coordinate with support teams, escalate critical issues, and ensure timely resolution, ensuring a positive customer experience. Metrics and Reporting: Customer success teams track and analyze key metrics such as customer satisfaction, retention rates, and usage patterns. They use this data to measure customer success, identify trends, and drive strategic decision-making to improve the overall customer experience. Skills: • Office 365 • Windows Server • ADFS • Microsoft Exchange • Microsoft Teams • Microsoft SharePoint • Microsoft Azure • Windows • PowerShell • Hyper V • Azure VM-Ware • SQL
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    Product Knowledge
    Microsoft Exchange Online
    Phone Communication
    Ticketing System
    Data Entry
    Customer Satisfaction
    Administrative Support
    Office Administration
    Communication Etiquette
    Microsoft Excel
    Customer Support
    Tech & IT
    Office 365
    Incident Management
  • $10 hourly
    I am an IT professional with over seven years of experience in providing practical expertise in technical support, systems administration, Microsoft 365 administration, technical support and network administration. A resourceful problem solver with comprehensive knowledge and application of systems administration, cloud infrastructure, deployments, and tailor-made solutions based on needs assessment. I have been involved in O365 deployments and support viz user-account administration, setting up and managing teams, data loss prevention strategies, and administration of Exchange Online and SharePoint. I have an in-depth knowledge of remote support management/monitoring applications and Incidence Management tools such as Autotask PSA, Anydesk, TeamViewer, Datto RMM, Jira, SolarWinds Web helpdesk and Jira. I am passionate about providing support that meets clients' business needs for enhanced efficiency, productivity, and overall profitability. The projects I completed with the two previous clients I worked with earned me 5-star ratings and commendations. They include "...Kenneth was a pleasure to work with and picked up the role very quickly. Nothing was ever too much trouble and would adjust to any feedback provided. Hopefully we can work with Kenneth again in the future..." and "...You did a great job, Kenneth! Keep it up!..." The job roles were - IT Helpdesk Executive and IT Technical Support. I look forward to helping clients achieve their objectives by adding value using my skillset and technical experience. Thank you.
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    System Administration
    Technical Support
    Customer Service
    Incident Management
    Microsoft SharePoint Administration
    Office 365
    Microsoft Active Directory
    Ticketing System
    Email Support
    Network Security
    Microsoft Windows
    Network Administration
  • $40 hourly
    I have experience, as an IT professional specializing in managing Infrastructure Technology. I excel at troubleshooting system issues using analytical methods. My expertise also includes implementing IT solutions monitoring systems and administering Office 365. I possess a knowledge base spanning Technical Support, Virtualization, Cloud Computing, IT Systems, Administration, Security, and Data Protection. Furthermore, effective communication is of importance to me as I consider myself a skilled problem solver. Therefore let's make sure to stay connected!
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    System Installation & Upgrades
    Cloud Engineering
    Client Management
    IT Project Management
    IT Consultation
    IT Management
    Network Administration
    System Security
    Microsoft Active Directory
    Problem Resolution
    Linux System Administration
    Technical Support
    System Administration
    Information Technology Strategy
  • $30 hourly
    I am a certified Google Administrator and Deployment specialist, and also a Microsoft Azure Administrator, with over 3 years plus experience providing first level support to customers on products such as Microsoft 365 Exchange, SharePoint, Teams, Azure, Microsoft Entra ID (formerly Azure Active Directory), Google Workspace, etc. In the last few years, I've also become a Cloud deployment specialist for both Office 365 and G suite, and have handled the deployment/migration of many companies in Lagos, Nigeria, most notable Berger Paints Ltd, Avon Healthcare Ltd, Transcorp Power Ltd, etc. I love singing and reading motivational books, and learning new things on Youtube. Cloud just happens to be one of those things!
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    Helpdesk
    Microsoft Outlook
    Problem Solving
    Data Migration
    Zendesk
    Microsoft Office
    Technical Support
    Domain Migration
    Microsoft Exchange Online
    DNS
    Office 365
    Customer Support
  • $8 hourly
    Experienced C-level Executive Assistant/Project Manager Welcome to my Upwork profile! With over 2 years of dedicated experience in managing critical business projects and processes, I am a results-driven professional offering a unique blend of C-level Executive Assistant and Project Management expertise. Services I Provide: 1. Project Documentation and Management: Specialized in comprehensive project documentation from initiation to completion. Skilled in managing daily vital business projects with a focus on efficiency and effectiveness. 2. SOP Creation and Implementation: Expertise in creating, implementing, and automating Standard Operating Procedures (SOP) within popular CRMs like Monday, ClickUp, Asana, Trello, Dubsado, and similar platforms. 3. Business Process Optimization: Creation, analysis, and improvement of business processes and workflows for enhanced efficiency. 4. Workflow Building and Automation: Proficient in building automated workflows/boards, including dashboards, automation, and integration. 5. Client Account Management: Skilled in managing client accounts within CRM systems to ensure streamlined communication and satisfaction. 6. Team Task Monitoring and Reporting: Experience in monitoring team tasks, KPIs, and providing insightful reports for informed decision-making. 7. Process Improvement Strategies: Creation and implementation of strategies for continuous process improvement. 8. CRM Training: Conducting team training sessions on CRM usage and best practices. 9. Migration Expertise: Specialized in migration to Monday, Asana, ClickUp, ensuring a smooth transition for enhanced operational efficiency. Key Skills: ⇢ Communication ⇢ Project Management ⇢ Data Collection/Entry ⇢ Workflow Planning ⇢ Time Management ⇢ KPI Management ⇢ Project Analysis ⇢ Teamwork ⇢ Process Improvement ⇢ Email Management ⇢ Customer Service ⇢ IT Support Software Proficiency: ⇢ MS Office ⇢ Google Suite ⇢ Zoom/Teams ⇢ Slack ⇢ Zapier ⇢ Chatgpt ⇢ Trello ⇢ Dubsado ⇢ Asana ⇢ Calendly ⇢ Monday.com ⇢ ClickUp If you are seeking a dedicated professional to help you achieve your organizational goals, I am here to assist you. Please feel free to send me a message, and let's get started on optimizing your business processes! Thank you for considering my profile.
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    Installation Art
    Email Communication
    Incident Management
    Technical Support
    Customer Support
    Customer Service
    Online Chat Support
    Configuration Management
    Communications
    English
    Email Support
  • $10 hourly
    A Customer Support Specialist with over 5 years experience in various tasks including data entry, administrative tasks, email management and Customer support across various industries; Fintech and Telecommunication. I have served different customers both physically and remotely, via emails, and on call at the shortest time possible. My desire to assist my clients focus on the most essential aspects of their lives is what drives me to do better. So if you are looking for a talented tech-savvy, problem solver that can help turn your customers into a consistent referral system for your products and services through my innovative customer service expertise. Then you most definitely need me as your Customer Support Specialist. Professional Background: Drawing from a robust background in customer support, I have consistently delivered exemplary assistance to clients spanning various sectors, offering prompt and efficient solutions to their needs. My proficiency also encompasses administrative assistance, where I have been instrumental in managing calendar, manage staff or clients, and expanding businesses. Proficient in Various CRM Systems and Software Solutions: I have expertise across a range of Customer Relationship Management (CRM) systems and other software solutions. I excel in effectively utilising these tools to optimise customer interactions, streamline operations, and boost overall productivity. Some of my Key Adepts are: * Excellent Verbal and Written communication skills, * Superior listening skills * Identifying and implementing strategies to meet objectives, * Multitasking Abilities, * Proficiency in CRM and related applications, * Technical support * Ability to carry out tasks on time and meet strict deadlines, * Customer service relationship, and good team player.  My Favourite Tools: *Google workspace *MS Office Suite *CRM tools like Zendesk, Slack, Zoom, Hubspot, Zapier, Notion, Canva, LinkedIn, Facebook, Skype, Grammarly, Drop box, Toggl, Any.do, Zoom, Calendly, Trello, Click Up, LinkedIn, and others that I am ready and willing to learn within a short time. Why Choose Me: * Results-driven: I am committed to delivering tangible results, ensuring client satisfaction and retention. * Trainings: I have acquired useful trainings in Telemarketing/Cold Calling, Email Marketing, Lead Generation. I was trained by Ekwutosi Cynthia Okeh of the Digital Witch Support Community. * Professionalism: I will be your professional support system to help your customers have a seamless operations around your business. * Communication: I am easy to work with and I always give my best. Let's smash those goals together shall we? Invest in your success by partnering with a highly dedicated, honest and resourceful Customer Support Specialist who will ensure your organisation runs seamlessly. Kindly contact me and I will respond ASAP. Regards, Chinenye.
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    Online Research
    Data Entry
    Remote IT Management
    Appointment Scheduling
    Management Skills
    Customer Retention
    Customer Service
    Client Management
    CRM Software
    Technical Support
    Customer Relationship Management
    Sales
    Phone Communication
    Zendesk
  • $15 hourly
    To work with a team of highly motivated individuals where strong analytical and problem-solving skills are honed for rapid growth and development. I am committed to developing a career in Information Technology solutions and Electrical Power leveraging on previous experiences and my penchant for learning.
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    Hardware Troubleshooting
    Computer Hardware
    Information Technology
    IT Support
  • $20 hourly
    PROFILE Proactive problem solver with excellent communication and research abilities, co-ordinate with teams and resolve all complex application and system issues. Design and maintain expertise in flow of application process. An eye for detail.
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    Customer Satisfaction
    Research Methods
    Cybersecurity Management
    Amazon Web Services
    Computer Science
    Animation
    Cloud Computing
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