Hire the best Troubleshooting Freelancers in Lagos, NG

Check out Troubleshooting Freelancers in Lagos, NG with the skills you need for your next job.
  • $40 hourly
    Top Rated Freelancer with over six years of experience working in IT. I've worked with several Office 365 and Google Workspace/Suite IT administrators, Managers,s and Users worldwide remotely and physically. I excel at resolving technical problems, troubleshooting network connectivity issues, and maintaining computer equipment. My experience in IT administration and help desk support has provided me with core strengths in technical needs analysis, server/network administration, and general IT support. Major areas of expertise: ☁️ Office 365 / Microsoft 365 ☁️ Microsoft Azure ☁️Powershell and Bash scripting ☁️ Google Suite / Google Workspace ☁️ Microsoft Teams ☁️PowerShell automation ☁️DNS management, DKIM, DMARC, SPF. Certifications; • Microsoft 365 Certified: Enterprise Administrator Expert • Microsoft 365 Certified: Teams Administrator Associate • Microsoft Certified Trainer • ITIL 4 Foundation • MS- 101 Microsoft 365 Mobility and Security • MS-100 Microsoft 365 Identity and Services • MS-700 Managing Microsoft Teams • Fortinet Network Security Expert level 1-3 • Aviatrix Certified Engineer - Multi-Cloud Network Associate I am happy to assist with any issues you might have with any IT-related issues. Hit the "INVITE" button, and let's discuss!
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    Remote IT Management
    Google Cloud Platform
    Microsoft SharePoint
    Technical Support
    Office 365
    Microsoft Certified Information Technology Professional
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft Outlook
    Incident Management
    Microsoft Windows PowerShell
    Microsoft Active Directory
    System Configuration
  • $40 hourly
    To acquire a comprehensive knowledge of the value chain at different functional sectors within an establishment and work with existing teams to develop new approaches for tackling operational problems and improving existing processes.
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    Microsoft Office
    Desktop Support
    Windows Administration
    Microsoft Outlook
    Microsoft Teams
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Customer Support
    Office 365
    Microsoft Active Directory
    Technical Support
  • $35 hourly
    My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)
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    Administrative Support
    Email Communication
    Customer Support
    Microsoft Exchange Online
    Microsoft Teams
    Customer Service
    Microsoft Active Directory
    Technical Support
    End User Technical Support
    Microsoft Outlook
    Office 365
    Ticketing System
    Email Support
    Phone Support
  • $15 hourly
    Microsoft Office 365 Specialist and dedicated to work with business clients managing and creating system through Office 365 services. I have first hand experience in resolving clients issue on all office 365 services. I am good and adept with Exchange Online, sharepoint online, OneDrive for business, SFB/Teams and Office installation with 100% resolution rate. Always willing to learn and develop new skills.
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    Microsoft Exchange Online
    Microsoft PowerPoint
    Microsoft Teams
    Microsoft Power Automate
    Wireless Network Implementation
    Microsoft SharePoint Administration
    Microsoft Windows PowerShell
    Office 365
  • $28 hourly
    Personable and knowledgeable Technical Support Specialist with over 4 years of experience assisting customers with various hardware and software-related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Providing phone, email, and Chat support for customers across the globe for businesses of all sizes. Skills Computer Hardware: Windows XP/Vista/7/8/10, Mac OS, Networks: LAN, WAN, DHCP, DNS, TCP/IP Server: Windows Active Directory Tools: PowerShell, Hyper V, Azure VM, Kaseya, IT Glue, BMS, Connectwise Cloud Technologies: Office 365 AWS, Microsoft Azure
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    Ticketing System
    System Configuration
    Microsoft Exchange Online
    Microsoft Teams
    English
    Zendesk
    Network Administration
    Windows 10 Administration
    Online Chat Support
    Office 365
    Microsoft Azure
    Tech & IT
    Microsoft Active Directory
    Microsoft Office
  • $30 hourly
    Highly skilled and motivated Technology specialist with vast experience in assisting customers with various hardware and software-related issues and providing problem solving techniques. Area of Expertise: Office 365 |Microsoft Exchange, Outlook, Teams, SharePoint, and OneDrive technology |Windows 10 | Outlook | Active Directory| Azure AD Connect |Desktop related issue| Data Analysis Some of my key strengths include but not limited to Knowledge-based, Methodical approach to troubleshooting, Excellent knowledge and troubleshooting experience, Flexibility, and Adaptability, Tolerance: Stress tolerance. Computer Operations Risk Management/Troubleshooting Problem Solving
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    Technical Support
    Product Support
    Microsoft Azure
    Microsoft SharePoint Administration
    Microsoft SharePoint Designer
    Customer Support
    Office 365
    Customer Service
    Microsoft Exchange Online
  • $30 hourly
    I am a highly motivated Technical Support Engineer with an excellent track record of providing outstanding customer service and support to clients in various business sectors across EMEA (Europe Middle East and Africa) and America.
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    Office 365
    Microsoft Teams
    Technical Support
    Microsoft SharePoint Administration
    Customer Support
    Software Development
    System Administration
    Training Presentation
    Microsoft Exchange Online
    Microsoft Outlook
    English
    Team Management
    Phone Support
    Email Support
  • $15 hourly
    A Technical Service Expert with a demonstrated history of working in the internet and information technology Industry for over 5 years. Skilled in SEO, WordPress, Office 365 (Microsoft Exchange Online, Security and Compliance, Teams, SharePoint, and OneDrive), Data Migration and Active Directory. He is also creative, original, and an ambitious graduate with a great work ethic, energy, and an eye for detail.
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    Online Chat Support
    Microsoft Outlook
    Remote IT Management
    Email Security
    WordPress
    Microsoft Exchange Online
    Microsoft Teams
    Technical Support
    Microsoft SharePoint
    Email Support
    Microsoft Active Directory
    Microsoft Windows PowerShell
    Tech & IT
    Office 365
  • $15 hourly
    A great customer support personnel with a high sense of professionalism, customer centric and technically inclined person. I believe in providing great customer experience with high technical ability to delight every of my contact I am an Office 365 Administrator who Analyzes, troubleshoots, and resolves technical problems with Office 365 workloads like SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Outlook (OWA and Client), Exchange Online, OneNote, Azure. I have basic Computer architecture, Operating systems, Remote connection and virtual machines, Computer Networking, Troubleshooting, Customer service, Routing concepts, VPN and proxies, System administration, IT Security, and Network Security skills.
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    Communication Skills
    Technical Support
    Email Communication
    Interpersonal Skills
    Customer Support
    Customer Service
    Phone Communication
    Time Management
    Customer Satisfaction
    Email Support
  • $15 hourly
    I am an experienced customer and technical support engineer with strong support background in Microsoft Office 365 exchange online, exchange server, active directory, Microsoft Outlook, Teams and directory synchronisation using AD Connect. I am analytical, proactive, hardworking and commercially focused with Bachelor's degree in Computer Science and Masters in Business Management. I have proven the ability to make decisions and solve complex problems under pressure and in a fast paced environment and client focused establishments. I possess an excellent analytical skill, research, troubleshooting, problem-solving skill, communication skill and fluent in both written and spoken English language.
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    Microsoft Windows PowerShell
    Office 365
    phpMyAdmin
    Microsoft Windows
    Microsoft Exchange Online
    Microsoft Teams
    Database Management
    Microsoft Active Directory
    WordPress
  • $15 hourly
    1. Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms in Office 365 (Exchange Online, SharePoint Online, Teams, Outlook 2016, OneDrive). 2. Active Directory Connect tool (AD Connect) and advising customers on the best course of action. 3. Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting. 4. Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. 5. Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing, and delegation). 6. Troubleshooting and setting up of essential Exchange functions for customers. 7. Management of Active Directory to suit the desired purpose for customers. 8. Navigating essential SharePoint for Customers, likewise carrying out advanced troubleshooting. 9. Initiating a structured activity for Customers in compliance with the internal rules and procedures of the Company and the internal Regulations. 10. Working autonomously as part of a global team. Incidence Management experience - including managing business expectations and communications for clients. 11. Basic User & Security Group Active Directory administration guide for customers. 12. Assign Users permissions to manage your organization's email and mailboxes from the Exchange Admin center for customers globally. 13. Set up an archive and deletion policy for mailboxes in organizations for clients. 14. Setting up "send as" and Send on behalf" delegates for someone's mailbox for client companies. 15. Enabling Email anti-spam protection and malware filters and other complexities involved for client companies as well. 17. Configuring permissions in Exchange Online and Manage Role Groups with the organization's policies to suit client needs. 18. Delegating SharePoint Admin roles to manage Microsoft 365 Groups, including creating, deleting, restoring groups, and changing group owners for clients. 19. Management of sharing settings at the organization level for companies. 20. Management of site storage limits. 21. Ensuring proper management of meetings, including meeting policies, configurations, and conference bridges. 22. Proper configuration of voice, including calling policies and phone number inventory and assignment. 23. Guiding clients in managing all org-wide settings, including federation, teams upgrade, and Teams client settings. 24. Ensuring good guidance on teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center. 25. Manage Teams – certified devices and set up and assign configuration policies. 26. View User profile page and troubleshoot user call quality problems using advanced troubleshooting toolset. 27. Access, monitor, and troubleshoot tenants call quality and reliability using data exposed in Call 28. Quality Dashboard (CQD) down to the users impacted by poor quality for clients. 29. Troubleshoot communications issues within Teams by using advanced troubleshooting tools. 30. Management of Teams configuration and updates, review device health and status of connected 31. Peripherals, set up and apply configuration profiles, and restart devices for customers. 32. Maintaining and managing the Teams service and creation of Microsoft 365 Groups. 33. Providing advanced troubleshooting using both Internal/External tools. 34. Deep Knowledge of using PowerShell cmdlets in troubleshooting Microsoft 365 Applications. 35. Plan Security and compliance roles and policies for Microsoft 365. 36. Manage Microsoft 365 subscription and Tenant health. 37. Managing and implementing Multi-Factor Authentication (MFA) to suit the desired purpose. 38. Managing Teams as well as integrating them with other Microsoft 365 Applications and also carrying out advanced troubleshooting. 39. Basic knowledge of Office Deployment Tool (ODT). 40. Management and registration of VLSC.
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    Product Knowledge
    Microsoft Active Directory
    Technical Support
    Microsoft SharePoint Development
    System Administration
    Database Administration
    Customer Support
    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Microsoft Windows
    Microsoft Teams
    Administrative Support
    Microsoft SharePoint
    Microsoft Office
  • $12 hourly
    I am an experienced IT professional with over 5 years of experience in different facets of IT I have a strong technical background, and a thorough understanding of computer and networking concepts with experience in Office 365 Management, Network Management, and Virtualisation. With Exposure to a wide range of technologies such as Microsoft Azure and Office 365 Exchange, Teams, OneDrive, and SharePoint, server administration, identity, and customer/user support. Cloud support engineer. Support Office 365 products Exchange server configuration and implementations Data Migration Mail flow configuration Hybrid environment setup Network support computer repair and troubleshooting Office 365 Exchange Online SharePoint Online Team OneDrive Azure Active Directory
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    Microsoft Teams
    Windows Administration
    Microsoft Active Directory
    Microsoft Azure
    Office 365
    Communication Skills
    Microsoft Exchange Server
    Windows Server
    Bug Tracking & Reports
    Customer Service
    System Administration
    Desktop & Laptop Support
    Customer Support
    End User Technical Support
  • $10 hourly
    In my 5 years of technical support, I acquired lots of skills and techniques in troubleshooting, assisting customers and ticket resolution. With a wide range of experiences from Windows 7 through Windows 10, I have expanded my knowledge base to have a high case resolution percentage. While specializing in Customer Service Support for Windows and Office 365, I am also proficient in system administration, identity and access management and Windows server administration.
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    System Configuration
    Customer Support
    Customer Satisfaction
    Customer Engagement
    Technical Support
    Windows 10 Administration
    Product Knowledge
    Incident Management
    Communication Etiquette
    Office Administration
    Phone Support
    Online Chat Support
    Office 365
    Zendesk
  • $10 hourly
    As a M365 Enterprise Tools Specialist at Upwork, I apply my cloud and security skills to onboard, support, and train new Technical Support Engineers for Microsoft services online. I am also a Microsoft Certified Trainer (MCT) for all Microsoft 365 workloads, cloud tool deployment, and support engineering. With over four years of experience in Office 365 migration, administration, and troubleshooting, I have developed a deep expertise in Microsoft cloud technologies, such as Azure Active Directory, SharePoint, Exchange, Teams, and OneDrive. I have also deployed and managed Microsoft Azure Information Protection and other security and compliance tools. My mission is to enable and empower organizations to leverage the full potential of cloud and security solutions. - 5 years experience as a Modern workspace and Enterprise Administrator..
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    Web Design
    Cloud Computing
    Customer Service
    System Analysis
    Python
    Microsoft Active Directory
    Microsoft SharePoint Administration
    Microsoft Azure
    Computer Network
    Data Entry
    Microsoft Teams
    Microsoft Exchange Online
  • $30 hourly
    Technical/Customer Support • Technical Training • Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, Security & Compliance, Identity, Outlook, Azure AD Connect) • Microsoft PowerBi • Windows Administration • Computer repairs and maintenance • Microsoft Azure, AWS, Aviatrix
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    DNS
    SMTP
    Microsoft Exchange Online
    Technical Support
    Microsoft Exchange Server
    Microsoft SharePoint Administration
    Microsoft Teams
    Data Migration
    Office 365
    Microsoft Active Directory
    Microsoft Windows PowerShell
    Email Deliverability
    Microsoft Outlook
    Email Support
  • $20 hourly
    I am a Microsoft office 365 technical support engineer who analyzes, troubleshoot and resolve technical problems with office 365 workloads like SharePoint online, OneDrive online for business, Microsoft Teams and Exchange online. I can also administer office 365 as well.
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    End User Technical Support
    English
    Email Support
    Microsoft SharePoint Administration
    Microsoft Azure
    Ticketing System
    Customer Support
    Office 365
    Phone Support
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft SharePoint
    Microsoft Windows PowerShell
  • $20 hourly
    Support Engineer with a passion for providing world-class technical support. Extensive technical skills and effective customer management abilities. I enjoy listening to customers’ queries, understanding, empathizing, and finally resolving existing issues.
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    Microsoft SharePoint Administration
    Customer Experience
    Microsoft Office
    Microsoft Exchange Online
    Microsoft Teams
    Microsoft Active Directory
    Microsoft Windows
    Office 365
    Microsoft Exchange Server
  • $10 hourly
    I'm a tech-savvy lady, who's ambitious, intelligent, and eager to learn. My objectives include working with the world-class organizations to solve problems and bring development to their environment. I am an excellent support agent, amazing virtual assistant and a very good data entry personnel. An IT professional with a well-rounded hands-on experience in Infrastructure, Cloud Services and Productivity Application in the industrial and Market research sector, with focus on enabling business technologies to optimize organization strategies, processes and workflows. Possess clear and sound communication and collaboration skills, problem solving skills, creative and innovative thinking skills, time management and prioritization skills to lead and work with diverse groups effectively.
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    IT Support
    Customer Service
    Jenkins
    Windows Administration
    Terraform
    System Administration
    Microsoft Outlook
    Office 365
    Online Chat Support
    Kubernetes
    Technical Support
    Microsoft Exchange Online
    Docker
    Data Entry
  • $24 hourly
    ✳️Field and Remote Technical Experience: - Experienced professional technical customer manager with an outstanding commitment to Customers and improving their experience with products. - Ability to walk end-users through complex issues relating to the products, and win customers' loyalty. +4 years of experience as a customer service and technical support manager, coupled with generating sales, as I am result-oriented, with a proper command tone of the English language. - Ensuring to meet targets, complete tasks promptly, and give end-users excellent outcomes. - You do not just hire service from me as a Customer support personnel, but also interest, honesty, passion, professionalism, and accuracy. I am eager to work with you to provide reliable, consistent, and high-quality work/service. ✳️ Experience with technical documentation platforms such as - ITGlue - VSA Kaseya Integrated - NinjaOne - Confluence - Halo - Zendesk ✳️Experience with Project management, RMM/PSA platforms such as: - Zoho CRM - Slack Channel - Jira - Connectwise Manage - Microsoft Rave - Azure DevOps - Microsoft Dynamics 365 and other related tools ✳️Communication Tools: - VSA Kaseya BMS - Slack channel - MS Outlook - Microsoft Dynamics 365 (Internal) - MS Teams - Ring Central - Cloud and desktop 🖥 and other related tools ✳️Experience with remote support cloud and desktop 🖥 tools such as - ConnectWise Control (Screenconnect) - ConnectWise Automate - Zoho Assist - LogMeIn - Teams Viewer - SAAS VSA Kaseya RDP - MS Teams and other related tools - AWS - Amazon Workspace OTHER Technical ATTRIBUTES ✳️Troubleshooting ✳️Domain controller, Azure AD Sync, Azure Entra ID ✳️Networking, NTFS, Domain joined Printers and Scanners ✳️Configuration, Installation, and Deployment ✳️Collaboration, Communication, and Consistency ✳️Web development and design ✳️Microsoft Office applications (Microsoft Forms, SharePoint, Microsoft Azure OneDrive, Forms, OneNote, Outlook, Excel, Word, and PowerPoint slides for presentation) ✳️Database maintenance ✳️Field, Remote & Virtual assistance AWS Workspace ✳️Zendesk, Microsoft Teams, Zoom, Google Meets ✳️SCCM, GPO, and ADFS ✳️Microsoft Exchange Online ✳️ Microsoft Office 365 support specialist | Microsoft Office 365 GCC, Apps for Enterprise, Apps for Business, Apps for Education. ✳️ Ability to provide support for Cloud and SaaS products. ✳️ Customer retention focus, quick response times. ✳️ Data entry specialist. ✳️ I work across different time zones in compliance with security, privacy policies, and standards. Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs. I am a customer-centric approach Support personnel as I bring customers or end-users closer to my heart, by putting myself in customers' shoes. I have a strong passion for supporting end-users with their products, services, goods, or applications and providing top-notch customer experience through my Technical skills and communication soft skills. I would love to work with you 😎
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    Office 365
    Windows Server
    Phone Support
    Desktop Support
    Azure DevOps
    Customer Service
    Email Support
    Microsoft Teams
    Microsoft Exchange Online
    Microsoft Azure
    Windows 10 Administration
    Technical Support
    Customer Support
    Microsoft SharePoint Administration
  • $15 hourly
    Technical support specialist with extensive experience helping clients with G suite Migration and Office 365 issues, including Outlook, Exchange Online, OneDrive, SharePoint Online, Teams, Skype for Business, OneNote, Windows 8, 10 and 11, macOS, and Microsoft Office suites (Excel, Word, and PowerPoint) problems remotely via phone, email, and in-person. I have strong problem-solving and communication skills, and I can work both individually and in teams to produce top-notch outcomes. Additionally, I have provided consistent support and knowledgeable troubleshooting for desktop problems and malfunctions, ensuring that the desktop is secure with the most recent antivirus software updates. periodically evaluating how smoothly desktop functionality functions Areas of expertise :  DNS management, DKIM, DMARC, SPF.  Office 365 / Microsoft 365 Administration  Microsoft Azure  Google Suite / Google Workspace  Microsoft Teams  Microsoft Ondrive  PowerShell automation Certification:  MS-100 Microsoft 365 Identity and Services. Do you need a top-notch service? Please click the invite button, and I'll be happy to help.
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    Technical Support
    Microsoft Active Directory
    Microsoft Azure
    Office 365
    Microsoft Exchange Online
    Administrative Support
    Customer Support
    Microsoft Windows PowerShell
    Microsoft Outlook
    Email Support
    Online Chat Support
    Microsoft Office
  • $15 hourly
    Being a double qualified Medical Specialist with over 15 years of experience in Health, Business, and Administrative Duties, I provide creative and detailed Customer Care Services, as well as support Executives and Business Owners to achieve their goals by keeping the company's core values and ideologies. I am very proficient in the English language both written and oral, a team player who pays extensive attention to details, and can work 40 hours+ a week under minimal supervision. My objective as a freelancer is to provide the highest quality service contributing to the growth of my clients seeking: - Customer Care Support - Admin Support - Health-care Management - Electronic Medical Records Management - Fitness and Wellness - Lead qualification and prospecting - Telehealth and Telemedicine expert - Organization - Digital and Social media Marketing - Web Research - Personal assistance - Telemarketing - Calendar Management - Email Handling - Data Entry and other general admin tasks. I am a detailed, dedicated, compassionate and hardworking professional equipped with technical skills and a positive work ethic. I am very confident that with my broad work experience, the skill set I've earned over the years, and my passionate desire to provide world-class customer service, I will be a valuable addition to any establishment that hires me.
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    Personal Administration
    Phone Support
    File Management
    EMR Data Entry
    Healthcare IT
    Email Support
    Online Chat Support
    Customer Service
    Telemarketing
    Science & Medicine
    Sales & Marketing
    Data Entry
  • $20 hourly
    Welcome to my page and I appreciate you for having the time to go through my skill set I am a highly skilled and experienced Customer-Facing Technical Support Engineer with over 4 years of experience in the field. I have a deep understanding of Microsoft 365 and Exchange Online, and I am proficient in resolving support requests for these products. I am able to work flexibly in different time zones, and I am always looking for ways to build mutually rewarding professional relationships. My major areas of expertise include: ☁️Microsoft 365 Administration ☁️DNS Management, Migrations ☁️Exchange Online, Outlook ☁️Identity ☁️Microsoft Teams ☁️Security & Compliance ☁️Active Directory ☁️AD Connect Certifications Acquired MS-500, MICROSOFT CERTIFIED; SECURITY ADMINISTRATOR ASSOCIATE MCT, MICROSOFT CERTIFIED TRAINER (MCT)
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    Office Administration
    Microsoft Exchange Online
    Zendesk
    Windows Server
    Office 365
    Microsoft Outlook
    Microsoft SharePoint Administration
    Email Support
    Online Chat Support
    Network Security
    Phone Support
    Customer Service
    Adobe Photoshop
    Adobe InDesign
  • $3 hourly
    🚀 Welcome to a World of Seamless Productivity! 🚀 Hello there! I'm your go-to expert for Office 365 administration and IT support. Imagine a workspace where efficiency meets simplicity - that's what I bring to the table. 💼 About Me: I am passionate about streamlining your office operations and ensuring that your IT infrastructure runs like a well-oiled machine. As an Office 365 Administrator and IT Support Desk Specialist, I bring hands-on experience, coupled with a passion for problem-solving and a commitment to delivering top-notch service. 🔧 What I Can Do for You: 1. Expert Office 365 Administration 2. Seamless IT Support Desk Solutions 3. Proactive Troubleshooting and Issue Resolution 4. System Optimization for Peak Performance ✨ Why Choose Me: I thrive on transforming technical problems into simple solutions. Your satisfaction is my priority, and I'm dedicated to making your digital workspace not just functional, but a joy to work in. 📈 Let's Elevate Your Work Environment: Ready to experience a hassle-free IT experience? Let's chat about your specific needs and how I can tailor my skills to elevate your office productivity. Together, we can make your work life smoother, one click at a time. 📬 Contact Me Today: The first step towards a more efficient and enjoyable work environment is just a message away. Drop me a line, and let's embark on this journey of digital transformation together!
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    IT Support
    Microsoft Word
    Microsoft Excel
    Online Chat Support
    Microsoft Outlook
    Phone Support
    Email Support
    Technical Support
    End User Technical Support
    Office 365
    Customer Support
    Helpdesk
    Microsoft Active Directory
    Bubble.io
  • $16 hourly
    Unfortunately, it's not easy to find a reliable and trustworthy Virtual Assistant or customer success manager. Some of my previous clients have expressed their concerns regarding this to me and this is why one of my top priorities is to make sure my clients have a good experience. I genuinely understand the frustration this causes for organizations and individuals hence, I brand myself not as a “perfect superstar VA” but as one who has listened, understood, improved, and developed an attitude of learning. I have built a great reputation through my service as a Virtual Assistant and will continue to leave a positive impact on those who seek a dependable VA. So, how can I serve you and your business, you may ask? Allow me to serve you through clear communication, reliability, effective strategies, and an attitude of gratitude. Here is what I provide: CUSTOMER SERVICE ○ Maintaining a positive, empathetic, and professional attitude toward customers at all times. ○ Respond promptly to customer inquiries. ○ Communicating with customers through various channels. ○ Acknowledging and resolving customer complaints. ○ Knowing our products inside and out so that you can answer questions. ○ Processing orders, forms, applications, and requests. ○ Keeping records of customer interactions, transactions, comments, and complaints. ○ Communicating and coordinating with colleagues as necessary. ○ Providing feedback on the efficiency of the customer service process. ○ Managing a team of junior customer service representatives. ○ Ensure customer satisfaction and provide professional customer support. ADMIN SUPPORT -Weekly End of Week Reports -Morning and Afternoon Check-ins and Schedule Reminders -Calendar Management -Scheduling emails and ensuring you have time blocks for much-needed work and family/personal time -Email Management - Email Clean Up and Organizing and Email Drafting and Responding -Travel Arrangement - Hotel, Flight, and Excursion Sourcing -Itinerary Creation for Work and Leisure travel -Appointment Bookings (Dinner, Medical, etc.) -Google Drive Clean Up and Organizing ***Please contact me to discuss carrying out Ad hoc tasks. I hope we get to connect soon. Sincerely your next Virtual Assistant, Achogba
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    BambooHR
    Slack
    Customer Support
    Organizational Plan
    Trello
    Data Entry
    Virtual Assistance
    Client Management
    Google Docs
    Email Communication
    Administrative Support
    Online Chat Support
    Email Support
    Phone Support
  • $40 hourly
    I am an experienced IP/MPLS engineer with vast knowledge in resolving complex networking issues. Over 10 years I have worked on several network projects and used various routing protocols. I have excellent technical and hands-on knowledge of Cisco, Juniper, Dell, Arista, Allot devices. Looking forward to working on your project with you
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Electronic Circuit Design
    Network Design
    Network Security
    Network Planning
    Network Analysis
    Microcontroller Programming
    Multiprotocol Label Switching
    Python Script
  • $10 hourly
    Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft 0365 support, Teams /SFB support, Research, troubleshooting, Exchange online support, Google Search, Strong information technology professional. TECHNICAL SKILLS _________________________________________ ➢ Knowledge of Office 365 and Microsoft 365 Licensing, design and implementation. ➢ Expertise in Exchange Online, Outlook, SharePoint Online, Microsoft Teams, OneDrive for Business, Migration, creation, and management of Office 365 tenants. ➢Knowledge of Active Directory Domain services, Public DNS, Directory Synchronization ➢ Knowledge of servers, desktops, routers, switches, network appliances in a Windows and TCP/IP environment. ➢ Good understanding of Virtual Environment using Hyper-V ➢ Expert Knowledge of PHP, WordPress and SharePoint ➢ Expertise in Cloud migration and Digital Advisory Consulting DAY TO DAY JOBS _________________________________________ ➢ Evaluate and prioritize customer’s support cases. ➢ Act as the primary liaison between company and your customer. ➢ Resolves users’ requests by remote connection or by talking users through series of actions. ➢ Keep users informed on the progress of outstanding logs. ➢ Analyzing call logs to spot common trends and recurring problems
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
    Communication Etiquette
    Customer Support
    Microsoft Exchange Online
    Technical Support
    Microsoft Teams
    English
    Ticketing System
    Microsoft Azure
    Customer Service
    Email Communication
    Google Docs
  • $20 hourly
    Proven (6) years' experience in Networks/Hardware/Operating Systems, PC Assembly, System Integration, Technical Support, Application and Database Management/ Support, Sales and Marketing and Customer Relations. My Objective is to contribute effectively to the realization of the shared goals and vision of any establishment that may require my services given an enabling environment that would promote a steady and challenging growth. My technical experience covers ITIL process methodologies, services life-cycle, how life cycle stages are linked, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. I have detailed knowledge about leading self and leading others, harmonizing the collective strengths and working to improve on my weaknesses of that of my team towards the achievement of shared goals and objectives. I am strong willed, result driven, ethical, analytical and methodological in solving problems. Customer Service – I consistently earn praise and positive feedback from End Users, Supervisors and Superiors.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Email Communication
    Product Knowledge
    Office 365
    Technical Support
    Microsoft Exchange Online
    Research & Strategy
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