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Hire the best Troubleshooting Freelancers in Port Harcourt, NG

Check out Troubleshooting Freelancers in Port Harcourt, NG with the skills you need for your next job.
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  • $20 hourly
    • 5.0/5
    • (3 jobs)
    I am a high-performing, proactive, and result-driven freelancer with a great administrative career. I work with busy executives by taking on all their administrative tasks, freeing them up to tackle other high-value tasks to ensure the growth of their business.  My strengths include but are not limited to: ~ Communication, ~ Email management,  ~ Calendar management (Google Calendar and Outlook) ~ Attending meetings and taking notes and minutes  ~Project management (Trello, ClickUp) ~ Data entry ~ Chat support,  With over 3 years of experience in office and project management, you can trust me to anticipate your needs and fulfil them in good time. I am proficient in the latest office management, productivity, and communication tools such as; ~Google workspace ~Microsoft Office ~Zendesk  ~Trello ~Slack  ~Calendly, and many more Let's discuss how I can take the load off your busy schedule. Send me an invitation and we can get started on a mutually beneficial partnership.
    Featured Skill Troubleshooting
    Multitasking
    File Management
    Research & Strategy
    Data Entry
    Interpersonal Skills
    Communication Etiquette
    Customer Support
    Time Management
    Executive Support
    Microsoft Excel
    Order Tracking
    Email Support
    Zendesk
  • $15 hourly
    • 4.7/5
    • (4 jobs)
    I know how overwhelming running a business can be, and I’m here to lighten the load so you can focus on growth. Here’s how I can help: ✅Customer Support Excellence: Ensuring your clients receive top-tier service. ✅Efficient Task Management: Handling emails, scheduling, and administrative duties with precision. ✅Tech-Savvy Solutions: Proficient in various tools to keep your operations running smoothly. ✅Reliable & Professional: Always meeting deadlines and maintaining clear communication. Your success is my priority, and I’m ready to support your business with the skills and dedication you need. Let’s connect and discuss how I can make a difference for you!
    Featured Skill Troubleshooting
    Multiple Email Account Management
    Customer Service
    WordPress
    Virtual Assistance
    Customer Support
    Task Creation
    Problem Solving
    Graphic Design
    Data Entry
    Brand Identity Design
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    With a Higher National Diploma in Business Administration and Management from Heritage Polytechnic Eket, my journey led me to TechwaveNG, where I apply my adeptness in sales management and customer service. At TechwaveNG, my role as a Marketer encompasses leveraging advertising strategies and nurturing client relationships, ensuring their diverse needs are met with precision and a personalized touch. Previously, as the owner of Kreamcakriz, I cultivated an environment ripe for growth and customer satisfaction. The skills honed there, combined with my sales expertise from Idbestman phone and accessories Ltd, enable me to provide exceptional service and facilitate successful outcomes for both the team and our clients.
    Featured Skill Troubleshooting
    Active Listening
    Team Alignment
    Customer Feedback Documentation
    Time Management
    Resolves Conflict
    Problem Solving
    Customer Service
  • $20 hourly
    • 4.0/5
    • (1 job)
    Hi, I am Jekey-Green, your hands on CRM expert with +4 years relevant industry experience. I am a CLIENT SERVICE MANAGER that is vast in providing cloud-based CUSTOMER SUPPORT via TEXT, CHATS, EMAILS, and CALLS for clients using various CRM tools such as HubSpot, Zendesk, Slack. Solving problems using NEGOTIATION, MEDIATION, and CONFLICT RESOLUTION TECHNIQUES, to provide timely and effective solutions. I work within the ambit of the COMPANY'S POLICY, maintaining the BRAND"S VOICE while also providing CUSTOMER ONBOARDING assistance, taking it one customer at a time as each customer is king. Let me go the extra mile to keeping your customers satisfied and happy.
    Featured Skill Troubleshooting
    Email Communication
    Customer Support
    CRM Software
    Outbound Call
    Communication Skills
    English
    Email Support
    Customer Feedback Documentation
    Inbound Inquiry
  • $5 hourly
    • 0.0/5
    • (1 job)
    Hello, I'm Hope Ejejigbe, an Administrative Assistant and Customer Support Representative. I bring a wealth of expertise to streamline and enhance your workflow. I excel in managing inventory, maintaining digital records, and handling a wide range of office tasks with precision and efficiency. My proficiency with Google Workspace, Microsoft Office, basic graphic design, and social media management ensures that I can assist with all your tasks seamlessly. In customer support, I specialize in live chat and email communication, using CRM tools like HubSpot, Zendesk, Freshdesk, and Intercom to deliver top-notch service. My certifications in customer service, CRM tools, and communication demonstrate my commitment to excellence. I thrive in collaborative environments, multitask effectively, and I'm always open to learning new things to further enhance my skills. I'm dedicated to making your day-to-day operations smooth and stress-free. Let's work together to achieve outstanding results and ensure every aspect of your business runs effortlessly.
    Featured Skill Troubleshooting
    Communication Skills
    Live Chat Software
    Email Support
    Problem Solving
    Customer Service
    Customer Support
  • $5 hourly
    • 5.0/5
    • (4 jobs)
    I am an experienced Client Support Specialist and Executive Assistant, I bring over 3 years of hands-on experience in delivering exceptional customer support, streamlining administrative processes, and fostering client relationships. My expertise includes managing high-volume workloads, providing top-tier virtual assistance, and ensuring seamless communication across all client touchpoints. I am highly skilled at troubleshooting, identifying growth opportunities, and demonstrating digital products effectively. I offer a wide range of services to support clients, including: 1.Customer Support: Live chat, email, phone support, product demos, and technical troubleshooting. 2.Administrative Assistance: Scheduling, document management, data entry, travel booking, and research. 3.Client Relationship Management: Feedback collection, client onboarding, and follow-up services. 4.Product/Service Demonstrations: Conduct digital product demos and create training materials. 5.Project Management: Plan and execute projects, coordinate teams, and manage timelines. 6.Business Development: Lead generation, client retention strategies, and process improvement. 7.Troubleshooting & Issue Resolution: Handle client issues and manage crisis situations. Are you ready for your success story? lets connect and let me walk you to your success pathway.
    Featured Skill Troubleshooting
    Online Research
    Administrative Support
    Customer Support
    Appointment Scheduling
    Communication Skills
    Project Management
    Customer Relationship Management
    Calendar Management
    Email Management
    Virtual Assistance
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    IT Support Specialist with expertise in the following: - Operating Systems: Windows, macOS, Linux - Hardware: Desktops, Laptops, Printers, Servers - Software: Microsoft Office, Google Workspace, Antivirus solutions - Networking: Wi-Fi, LAN, WAN, VPN - Cloud Services: AWS, Azure, Google Cloud I utilize industry-leading tools like: - Ticketing systems: JIRA, ServiceNow, Zendesk, Freshdesk - Remote access tools: TeamViewer, LogMeIn, Remote Desktop - Antivirus and security software: Norton. With a strong background in: - Technical troubleshooting and problem-solving - System administration and maintenance - Network configuration and security - Cloud migration and management - Help desk and customer support I possess a unique blend of skills that enable me to tackle even the most challenging IT challenges. My goal is to provide fast, reliable, and proven results that drive business success. Let's work together to ensure your IT infrastructure is secure, efficient, and running smoothly. I'm excited to partner with you and resolve your IT issues efficiently!
    Featured Skill Troubleshooting
    Windows Server
    VoIP Software
    VoIP Administration
    Windows Administration
    Office 365
    Email Support
    Email Management
    Operating System
    System Installation & Upgrades
    Ticketing System
    Phone Communication
    Technical Support
    Helpdesk
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    ⭐️ 5+ years of experience as a Customer Service & Tech Specialist, Live Support Representative, and Automation Expert helping businesses deliver seamless customer experiences, streamline operations, and boost client satisfaction. I know why you’re here. You’re looking for a Customer Service Professional, Live Chat & Email Support Specialist, CRM & Ticketing System Manager, or Workflow Automation Expert who can reduce response times, improve customer retention, and take the pressure off your operations team. How close am I? With over 5 years of experience working across industries, I’ve helped businesses resolve customer inquiries faster, automate repetitive tasks, manage CRM systems, and deliver high-quality support via live chat, email, and phone. I don’t just handle customer support—I help you create a customer-first strategy that builds loyalty and trust. I specialize in: Customer Support & Live Assistance – Delivering real-time support through email, chat, and phone with professionalism, empathy, and a solution-driven mindset. CRM & Ticketing System Management – Using platforms like Zendesk, HubSpot, Freshdesk, Intercom, and Help Scout to manage customer inquiries, monitor metrics, and keep workflows organized. Order Processing & Returns Coordination – Handling order fulfillment, refunds, replacements, and client updates with accuracy and efficiency. Automation & Workflow Optimization – Implementing automation tools (Zapier, ClickUp, Airtable, Make.com, ChatBot, Trello) to save time, reduce errors, and streamline customer service processes. Administrative & Virtual Assistance – Supporting busy teams with calendar management, appointment scheduling, professional email drafting, and project tracking. Customer Experience Strategy – Improving response times, reducing ticket backlogs, and increasing satisfaction scores with a tailored approach. Here’s what I bring to the table: Customer Support (Email, Phone, Live Chat) Technical Support & Trouble Shooting CRM Administration & Database Management Complaint Handling & Issue Resolution Workflow & Chatbot Automation Professional Communication & Customer Retention Order Management & Refund Coordination Team Collaboration & Cross-Department Support Tools I’m proficient with: Zendesk | HubSpot | Freshdesk | Intercom | Help Scout | Slack | Google Suite | Microsoft Office | Asana | Trello | Monday.com | ClickUp | Zapier | Make.Com | Airtable | LiveChat etc. 💬 Client Feedback: "Stella is one of the best customer service representatives I have ever worked with. She is professional, quick, and always puts customers first. She made a huge impact on our customer satisfaction scores." – Efe "Stella is an exceptional problem-solver. She handled our customer support with grace and efficiency, reducing ticket backlog and improving response times. Highly recommended!" – David Whether you need short-term, long-term, or project-based support, I’m ready to help you optimize your customer service and operations. I’m currently open to new opportunities and fully equipped to help you create a customer support system that’s faster, smarter, and more effective. Send me a direct message here on Upwork, click “Invite to Job,” or “Hire Me Now” to get started. Let’s transform your customer experience!
    Featured Skill Troubleshooting
    Automation Framework
    Customer Relationship Management
    HubSpot
    Zendesk
    Sales
    IT Support
    Ticketing System
    Appointment Scheduling
    Online Chat Support
    Email Support
    Appointment Setting
    Phone Support
    Technical Support
    Customer Support
  • $5 hourly
    • 5.0/5
    • (0 jobs)
    Are you looking for an adept Executive Virtual Assistant to seamlessly manage your administrative tasks and provide top-notch executive support? My name is Respect, and I bring over three years of experience in customer service, excelling in outbound and inbound phone, email, and live chat support roles. I am committed to delivering consistent, dependable service that keeps your customers satisfied and your operations smooth. Here’s why you should hire me: ✅ Promptly and professionally respond to customer inquiries across multiple channels (email, chat, phone), ensuring a positive, empathetic experience every time. ✅ Provide accurate, comprehensive information using the right tools and resources to effectively address customer needs. ✅ Handle complaints with care and professionalism, offering timely solutions and following up to ensure full resolution. ✅ Maintain detailed records of customer interactions and manage customer accounts, ensuring thorough documentation and timely follow-ups. ✅ Collaborate with internal teams to resolve issues quickly, providing proactive support and actionable recommendations to enhance the customer experience. ✅ Build sustainable customer relationships by engaging clients thoughtfully and going the extra mile to exceed expectations. ✅ First-touch excellence: Whether it’s a phone call, email, or live chat, I ensure every customer feels valued and wowed from the very first interaction. Technical Skills: 📅 Google Calendar, Calendly, Acuity Scheduling for scheduling ⭐ Strong knowledge of Google Workspace (Docs, Sheets, Calendar, Gmail) 📞 Skype, Google Meet, Teams, Zoom, Slack, for communication and collaboration 🛒Hubspot, Intercom, Zoho CRM, Zendesk, GoHigh Level for Customer Management and Support ✅ Tech-savvy, fast learner, and able to integrate smoothly into your workflow. Project Management: ➤ ClickUp ➤ Asana ➤ Trello ➤ Monday.com ➤ Airtable Let’s schedule a call to discuss how I can add value to your brand. Best regards, Respect
    Featured Skill Troubleshooting
    Live Chat Software
    Product Knowledge
    Email Support
    Phone Communication
    Customer Satisfaction
    Customer Retention
    Appointment Scheduling
    Customer Service
    Administrative Support
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Looking for a customer support expert who delivers results? With over 3 years of experience, I specialize in providing exceptional, customer-centric support that drives satisfaction and loyalty. What I Offer: Customer-First Mindset: I prioritize empathy and tailored solutions to ensure every customer feels valued and heard. Adaptability & Quick Learning: Whether it’s mastering new tools or adjusting to unique challenges, I thrive in fast-paced, evolving environments. Proactive Problem-Solving: I excel at resolving issues efficiently while maintaining clear, proactive communication to build trust. Why Choose Me? I’m passionate about turning challenges into opportunities and creating positive customer experiences that leave a lasting impact. Let’s work together to elevate your support team and grow your business! Ready to connect? Let’s chat!
    Featured Skill Troubleshooting
    Phone Support
    Order Processing
    Product Knowledge
    Customer Onboarding
    HubSpot
    Zendesk
    Email Support
    Customer Support
    Online Chat Support
    Sales
    Communication Skills
    Customer Relationship Management
    Customer Service
    Project Management
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    ABOUT ME Highly organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Committed to securing a full-time,remote job position that presents opportunities for growth and challenges, leveraging strong interpersonal skills, exceptional time management, and advanced problem-solving abilities. Eager to take on additional responsibilities to contribute effectively to organizational success.
    Featured Skill Troubleshooting
    File Management
    Live Chat Software
    Order Tracking
    Customer Onboarding
    Customer Retention
    Customer Satisfaction
    Microsoft Office
    Data Entry
    Lead Generation
    Telemarketing
    CRM Automation
    Email Marketing
    Virtual Assistance
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Are you spending too much time managing customer inquiries, refund requests, or frustrated buyers — when you'd rather be focused on growing your business? That’s where I come in. Hi, I’m Queen David — a professional Customer Service Representative with a calm, friendly, and solution-driven communication style. I specialize in helping businesses retain loyal customers, boost satisfaction ratings, and take the stress out of customer support so you can get back to scaling your brand with peace of mind. Here’s what I bring to the table: ✅ Professional Communication: Friendly, empathetic, and clear – I know how to speak your customer’s language and de-escalate tense situations with ease. ✅ Multichannel Support: Skilled in handling support via live chat, email, phone, and social media. ✅ CRM Tools Expert: Familiar with platforms like Zendesk, Freshdesk, HubSpot, Gorgias, Intercom, and more. ✅ Fast Learner: I quickly adapt to new tools, systems, and brand voices — perfect for startups and growing businesses. ✅ Problem Solver: I don’t just answer questions; I solve problems and look for ways to improve customer experience. ✅ 100% Reliable: You can count on me to show up, meet deadlines, and represent your brand with professionalism and care. Whether you're a busy entrepreneur, an eCommerce store owner, or a growing SaaS company, I can take your customer support off your plate so you can focus on scaling your business. Let’s work together to make your customers feel heard, helped, and happy! Services I Offer: 1- Live Chat & Email Support 2-Order Processing & Refunds 3- Handling Inquiries & Complaints 4- CRM & Helpdesk Setup/Maintenance 5- Customer Feedback & Surveys 6- Data Entry & Admin Assistance
    Featured Skill Troubleshooting
    Product Knowledge
    Customer Service Analytics
    Customer Onboarding
    Order Tracking
    Live Chat Software
    Providing Information to Callers
    Problem Resolution
    Email Communication
    Customer Relationship Management
    Customer Retention
    Customer Satisfaction
    Customer Care
    Phone Communication
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Isicheli Joel, a dedicated Executive Virtual Assistant with 3+ years of experience helping business owners and teams stay organized, productive, and stress-free. I’m available 24/7 and ready to support you with a wide range of tasks — from admin and customer service to lead generation, tech support, calendar/inbox management, and more. I’m a true all-rounder with a strong ability to multitask and handle multiple parts of your business while keeping everything running smoothly. Over the years, I’ve successfully completed countless varied tasks, bringing a deep and diverse skill set to every project. I pride myself on being meticulous, efficient, and always delivering top-quality work with fast turnaround times. I’m flexible with pricing and always excited to take on new challenges. Whether you need a reliable long-term assistant or short-term help to get things done, I’m eager to support you and contribute to your success. What I offer: . Executive & Virtual Assistance . Lead Generation & CRM Management . Calendar & Email Handling . Customer Support (Live Chat & Email) . Technical Support (Remote Troubleshooting) . Data Entry, Research & Task Automation Let’s work together — I’m ready when you are!
    Featured Skill Troubleshooting
    Real Estate Lead Generation
    Problem Solving
    HubSpot
    Apollo.io
    Appointment Setting
    Project Management
    Telemarketing
    Email Management
    Technical Support
    Customer Service
    Appointment Scheduling
    Cold Email
    Lead Generation
    Virtual Assistance
  • $5 hourly
    • 5.0/5
    • (1 job)
    An Energetic and self-motivated System Administrator and Tech Support expert with over 8 years of experience in running diagnostic analysis to identify and resolve issues. Seeking a challenging position in an organization that allows for continuous career growth and skills development. A System Administrator who is good at Data entry and Tech Support, good at inventory management, email management, data analysis, technical support. I am a solution provider with over eight(8) years of experience. I am an expert at providing administrative support to busy CEOs, Executives, heads of departments, I am a great team player. I can adapt to a culturally diverse environment and I communicate effectively at all levels of management using modern-day tools and skills which include but are not limited to: ✔Microsoft Office: Advanced Excel, Outlook, Word, PowerPoint. ✔Google Workspace: Sheets, Calendar, Forms, Mail etc. ✔Scheduling, Travel Arrangements. ✔Calendar Management, Calendar blocking, Multiple calendars. ✔Email Campaigns. ✔Tasks and Events Management . ✔Slack, Zoom, Zendesk etc. ✔Graphics Design✔ I have great experience working in the insurance, Education and hospitality industries. I am dedicated to my duties and strive for excellence in my job roles, pay attention to details, honest, and ever-willing to learn new methods to improve in my job.
    Featured Skill Troubleshooting
    Payroll Accounting
    Tableau
    Microsoft PowerPoint
    Salesforce
    Canva
    Microsoft SharePoint
    Word Processing
    Microsoft Excel
    Virtual Assistance
    Network Administration
    Microsoft Azure
    Data Entry
    Zendesk
    Technical Support
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m a dedicated Remote Customer Support Specialist with 3 years of experience supporting customers via email (Outlook), live chat, and phone — particularly in the hospitality industry. While working with Sundry Foods Limited, I helped customers resolve issues quickly, maintained a high satisfaction rate, and provided timely, professional support across multiple channels. I bring strong communication skills, empathy, and a solution-focused mindset to every interaction. Recently, I completed training in In-Demand IT Support Skills, gaining expertise in tools like Zendesk, HubSpot, and more, enabling me to offer even more value in technical support. What I offer: ✔️ Proficiency in Zendesk, HubSpot, and other support tools ✔️ Multichannel support (Email, Chat & Phone) ✔️ Fast response times with effective problem-solving strategies ✔️ IT support skills for troubleshooting and resolving basic tech issues ✔️ A commitment to providing exceptional customer experiences Whether you're a small business needing reliable support or a growing company looking for an experienced remote support professional — I’m here to help you deliver top-notch customer service.
    Featured Skill Troubleshooting
    Process Improvement
    Customer Relationship Management
    Telephone System
    Problem Solving
    Communication Skills
    Active Listening
    Emotion Recognition
    Time Management
    People Management
    Customer Support
    Customer Service
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    It is the responsibility of a professional customer service representative to handle customer relationship management and customer loyalty management, whether or not the customer is upset. A major part of my job as a customer service representative is upholding the company's name and reputation by offering top-notch support via phone, email, and live chat, as well as by growing the clientele and fostering customer loyalty. I have successfully managed customer relationships using customer relationship management tools like Zendesk, Hubspot, Intercom, and others, which has given me a wealth of experience in customer service. With 2+ years of experience as a customer service representative, it has been my responsibility to offer quick troubleshooting and problem-solving services to businesses to keep their customers loyal. With my experience, I am confident that I can produce better results for you. 🔥 Here are my core competencies as a customer support specialist: ◾ Keeping detailed records of customer inquiries and complaints. ◾Escalating complex or unresolved client issues to the attention of the appropriate manager or department as soon as possible for review and resolution. ◾Improving customer service by concentrating on market and product knowledge. ◾ Answering customer inquiries by phone, email, or online chat promptly and courteously. ◾Troubleshooting and resolving problems with the company's products or services. ◾Providing customers with accurate and current product knowledge and information. ◾Providing prompt and accurate responses to customer complaints. My skills as a customer support specialist are as follows: ◾ Escalation and Resolution Management. ◾ Customer Relationship Management. ◾ Tickets Creation and Management.. ◾Troubleshooting ◾ Answering Product Questions.. ◾ Call Logging/Report. ◾ Active and Empathetic Listening. ◾ Effective Phone, Live-chat, and Email Support. 🔥Proficient use of the following tools; 🔥Communication & Collaboration Tools: ◾ Slack ◾ Skype ◾ Trello ◾ Hangouts ◾ Zoom ◾ Asana ◾ Monday 🔥 Productivity Software: ◾ GSuite ◾ Microsoft ◾ Dropbox I take great pride in my work and I am dedicated to my clients. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment. I am ready whenever you are so let’s keep in touch!
    Featured Skill Troubleshooting
    Slack
    Live Chat Software
    Email Support
    Zendesk
    Phone Communication
    Customer Service
    Communication Skills
    Microsoft Office
    Problem Solving
    CRM Software
    Customer Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Greetings! Are you looking for an enthusiastic and a highly motivated individual with excellent Communication and Customer Service Skills who is also passionate about delivering quality services? I have a heart for service and passion for effective customer satisfaction. My vision is to create an exceptional customer experience, driving retention and transforming customers into loyal brand advocates of any organization. With my powerful combination of skills, experience and expertise, I have the ability to troubleshoot and resolve complex issues, providing clients with effective solutions that drives satisfaction and success. Let me help you achieve your professional goals. In addition to my skills, I am proficient with CRM software like Hubspot, Zendesk, Project Management softwares like Monday.com, Trello and Click-Up and also Lead Generation softwares like Apollo.io, Yelp, Zillow. I'm experienced with using Google calender and Calendly in scheduling appointments.
    Featured Skill Troubleshooting
    Google Docs API
    Trello
    ClickUp
    HubSpot
    Time Management
    Lead Generation
    Email Marketing
    Project Management
    Data Entry
    Research Documentation
    Appointment Scheduling
    Email Management
    Virtual Assistance
    Customer Service
  • $10 hourly
    • 0.0/5
    • (1 job)
    Are you ready to grow your business, increase your sales, build your brand identity, and turn your target audience into high-paying clients? Enough of struggling to grow business visibility and gain more customers. My name is Euphemia, thank you for visiting my profile.🤗 I am a proactive professional who knows the importance of having a strong online presence that can serve as leverage for revenue generation and customer upgrades to build the brand identity. My work as a virtual assistant with expertise in social media management, marketing, and lead conversion for over 5 years has helped me to strategically position businesses to be visible to the global audience. I help companies and startup businesses with the following: 🔵 Social Media account creation, setup, and management 🔵 Organic Social Media Growth 🔵 Paid Advertisement 🔵 Search Engine Optimisation 🔵 Social Media Marketing 🔵 Community Management 🔵 Customer Support 🔵 Graphics Design 🔵 Content Calender 🔵 Executive support 🔵 Cold calling and Appointment scheduling 🔵 Content calendar and content creation 🔵 Identifying target audiences 🔵 Inbound and Outbound Correspondence 🔵 Photo editing, video editing, and Canva designs 🔵 Social Media Management and Scheduling Tools 🔵 Competitor Analysis Reports 🔵 Influencer Marketing 🔵 Copy Writing - for social media, blog sites, and several other services that I can offer your brand. 🌟 With excellent communication skills, attention to detail, and customer support have given me the privilege to interact with people professionally while promoting the brand identity. 🌟 I have organically built the online presence of several businesses from the scratch, two of them are Sparkleempire and Grocery Shoppers Global Services. I created these accounts from scratch and built them using organic growth techniques, paid ads, influencer marketing, and search engine optimization. 🔧 Tools that I use daily includes: 🔵 Canva, Lightroom, Photoshop, Adobe, Hootsuite, Buffer, Social Checker, Later.com, Agorapulse, Monday.com, Trello, VOIP, ClickUp, Airtable, Google workspace, Microsoft Office, Figma, Sprout Social, Slack, Zoom, Zapier, Calendly, Skype, Ads Manager, Creator Studio, and several other tools that I can learn within a short time. ☎ I am the all-around Virtual Assistant that can make your work-life easy. I cherish constant feedback and communication. Reach out to me via the Upwork chatroom to interact more about your project needs, budget, and how I may be of help to you. Best Regards Euphemia
    Featured Skill Troubleshooting
    Content Creation
    Zapier
    Google Calendar
    Slack
    Communication Skills
    Customer Support
    Appointment Scheduling
    Google Docs
    Lead Generation
    Dropbox
    Canva
    Social Media Management
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Are you looking for someone who genuinely cares about your customers and goes the extra mile to ensure they have a wonderful experience with your brand? Well, look no further because that's exactly what I do. With over 4 years of hands-on experience in customer service, I've developed the skill to keep customers happy. From smoothing out conflicts to building lasting personal relationships, conflict resolution, and fine-tuning services that leave a lasting impression, I've got it all under control. What makes me different? I'm all about prioritizing your customers. Their happiness is my top concern, and I'll go above and beyond to ensure they leave with a smile on their faces. I'm skilled at communicating effectively! Whether it's over the phone, through emails, or via live chat, I know how to connect with your customers and meet them right where they are. I believe in responding to feedback and inquiries promptly and with care. Every interaction matters, so I give each one the time and attention it deserves. I analyze interactions too. By providing you with detailed reports and actionable insights, I'll help you make tweaks that will take your customer service to the next level. And most importantly, I'm here to work with you every step of the way. I value open and honest communication, so you can trust me to keep you in the loop at all times. What have I accomplished? I've helped businesses like yours boost their customer retention rates by over 94% and speed up their response times by 82%. Additionally, I've assisted in polishing up their online reputation, leading to a significant increase in positive reviews. When you choose my services, you can expect: Clear Communication: I'll keep you informed every step of the way, ensuring we're always aligned and ready to tackle challenges together. Consistent Excellence: Count on me for top-notch service with a personal touch that makes you feel valued and cared for. Helpful Insights: Expect detailed feedback on customer interactions, empowering us to improve together. Warm and Friendly Support: When customers contact me, I'll respond with a friendly and professional tone, making them feel understood and appreciated. I'm well-versed in all the latest CRM platforms [Zendesk, Salesforce, Gorgias,Shopify,Freshdesk, and HubSpot], as well as live chat tools like Intercom, Live Chat, and Drift. Additionally, I'm proficient in various Office and Communication tools such as -Slack, Zoom, Skype, Teams, Meet, Asana, Monday.com, Notion, and Trello. ✅Email Management Tools - Mailchimp, Inbox Pause, Mailer lite, and Boomerang. ✅ Time Management Tools- Timecamp, Prioritize, Toggl, and Rescue Time ✅Social Media Management Tools - Meta Business Suit, Buffer, Later, and Ads Manager. To ensure streamlined operations. So you can rest easy knowing I've got the tech side covered. So, if you're ready to take your customer service to the next level, let's chat. Click the "Invite" button, and let's make magic happen together. Your customers deserve it, and so do you.
    Featured Skill Troubleshooting
    Customer Acquisition
    Product Knowledge
    Call Center Management
    Email Support
    Online Chat Support
    Customer Relationship Management
    Shopify
    Zendesk
    HubSpot
    Phone Support
    Order Tracking
    Customer Support
    Communication Skills
    Customer Satisfaction
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    * Ghost writer with 3+ years of Experience in Tech industry. * Customer Service Representative *Data Entry specialist * Proofreader with a proven track Record of Accuracy Attention to detail. *Freelance Customer Service Representative and Data Entry specialist available for hire. *Proofreading for part time or full time jobs. * Regular communication is really important to me, so let's keep in touch.
    Featured Skill Troubleshooting
    Email Management
    Database
    Multitasking
    Communication Skills
    Calendar Management
    Microsoft Word
    CompTIA
    Ghostwriting
    Customer Service Training
    Google Sheets
    Microsoft Office
    Microsoft Excel
  • $5 hourly
    • 0.0/5
    • (2 jobs)
    Seasoned Professional Virtual Assistant with a proven background in providing exceptional administrative support. Proficient in handling a variety of tasks, from managing schedules and coordinating meetings to handling email correspondence and conducting research. Demonstrated ability to prioritize tasks, ensuring deadlines are met with precision and attention to detail. Skilled in utilizing various virtual assistant tools and technologies to streamline processes and enhance efficiency. Accomplished in project management and organization, with a strong commitment to delivering high-quality results. Possess excellent communication and interpersonal skills. Ready to bring my expertise to your team and contribute to the seamless operation of your business.
    Featured Skill Troubleshooting
    Virtual Machine Operating System
    Remote Connection Support
    Data Recovery
    Data Management
    Centralized Database
    Human Resource Management
    Computer Network
    Software Maintenance
    Linux System Administration
    System Administration
    Process Development
    IT Management
    Network Security
    Customer Service
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Welcome to my profile! As a seasoned Customer Support Representative, I'm dedicated to delivering exceptional service and ensuring customer satisfaction. With expertise in Email and Live Chat Support, I excel in: - Providing prompt and personalized responses to customer inquiries - Resolving complex issues with empathy and a solutions-focused mindset - Collaborating with internal teams to drive efficient issue resolution - Continuously improving customer support processes and workflows Proficient in: - Zendesk (Ticketing and CRM) - Freshdesk (Helpdesk and Ticketing) - Salesforce (CRM and Customer Engagement) - Microsoft Office (Excel, Word, Outlook) - Google Suite (Gmail, Google Drive, Google Docs) I understand the importance of building strong relationships with customers and exceeding their expectations. If you're looking for a reliable and friendly customer support expert to: - Manage customer inquiries and concerns - Enhance customer satisfaction and loyalty - Streamline customer support processes - Active listening and empathy to understand their needs and concerns - Increase customer retention and loyalty - Personalized communication to make them feel valued and heard Let's connect and explore how I can support your customer support needs!
    Featured Skill Troubleshooting
    Zoom Video Conferencing
    Order Tracking
    Communication Skills
    Customer Feedback Documentation
    Critical Thinking Skills
    Problem Solving
    Google Calendar
    Zendesk
    Freshdesk
    HubSpot
    Live Chat Software
    Time Management
    Customer Relationship Management
    Customer Service
  • $10 hourly
    • 4.0/5
    • (1 job)
    Are you struggling with customer retention, ticket backlogs, or technical issues that frustrate your users? I’m here to help you deliver seamless, high-quality customer support that keeps your users satisfied and engaged. 🔹 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 With 3+ years of experience in Technical Support & Customer Success, I specialize in handling technical inquiries, troubleshooting complex technical issues, and problem-solving to enhance product adoption for SaaS and other business platforms. I excel in incident management, resolving support tickets efficiently, and documenting issues to improve workflows and knowledge sharing. My goal is to ensure seamless communication with customers, drive customer satisfaction, and create a smooth support experience that reduces churn and increases retention. 🔥 𝐇𝐨𝐰 𝐈 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 & 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡: 🔹 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 – Resolving software issues across Windows, Mac, and Linux. 🔹 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – Email, Live Chat, Phone, and Social Media. 🔹 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 – Helping users get started with confidence. 🔹 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧– Zendesk, Freshdesk, Zoho, HubSpot. 🔹 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐖𝐫𝐢𝐭𝐢𝐧𝐠 & 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 – FAQs, Help Centers, Knowledge Base. 🔹 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – Driving adoption and engagement. 🔹 𝐌𝐞𝐭𝐫𝐢𝐜𝐬 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠– Tracking KPIs to improve customer satisfaction. 🚀𝐓𝐡𝐞 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐔𝐬𝐞 𝐭𝐨 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐘𝐨𝐮𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. ▪️ 𝐂𝐑𝐌 & 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠: Intercom, Zendesk, Freshdesk, HubSpot, Zoho Desk. ▪️ 𝐑𝐞𝐦𝐨𝐭𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : AnyDesk, TeamViewer, LogMeIn. ▪️ 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Slack, Google Suite, Microsoft 365. ▪️ 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 & 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲: Trello, Monday.com, ClickUp, Asana. ▪️ 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜𝐬 & 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠: Ping, Ipconfig, Event Viewer. ▪️ 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Helpjuice, ProProfs. 🤝 𝐖𝐡𝐲 𝐘𝐨𝐮’𝐥𝐥 𝐋𝐨𝐯𝐞 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞. ● 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐖𝐢𝐥𝐥 𝐅𝐞𝐞𝐥 𝐇𝐞𝐚𝐫𝐝 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝– I don’t just troubleshoot issues; I ensure your users get clear, step-by-step resolutions that enhance their experience and trust in your product. ● 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦 𝐖𝐢𝐥𝐥 𝐇𝐚𝐯𝐞 𝐚 𝐑𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 – I work seamlessly with product, engineering, and sales teams to ensure technical issues are resolved efficiently and customer feedback is used for continuous improvement. ● 𝐘𝐨𝐮𝐫 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 & 𝐍𝐨𝐧-𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐔𝐬𝐞𝐫𝐬 𝐖𝐢𝐥𝐥 𝐆𝐞𝐭 𝐂𝐥𝐞𝐚𝐫, 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐇𝐞𝐥𝐩 – Whether it's guiding new customers through onboarding, resolving escalated tickets, or optimizing your knowledge base, I help create a smooth, frustration-free support experience. ● 𝐘𝐨𝐮’𝐥𝐥 𝐑𝐞𝐝𝐮𝐜𝐞 𝐑𝐞𝐩𝐞𝐚𝐭 𝐈𝐬𝐬𝐮𝐞𝐬 & 𝐁𝐨𝐨𝐬𝐭 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 – By proactively identifying recurring technical issues and implementing solutions, I help minimize disruptions, reduce churn, and boost long-term customer loyalty. Let’s work together to streamline your support, reduce churn, and create a standout customer experience! 🚀 🧭𝐈 𝐚𝐦 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫: 🔹 Long-term & Full-time Contracts 🔹 Short-term & Part-time Contracts 🔹 Hourly Contracts 🔹 Fixed Contracts I'm confident I can be the Technical Support expert who transforms your customer experience. Let's tackle your challenges and enhance your support operations together! 📩 Send me a direct message, click "Invite to Job", or "Hire Me Now" to discuss how I can help your business and customers thrive. 🚀✨ Thank you! Amarachi.
    Featured Skill Troubleshooting
    Problem Solving
    Customer Onboarding
    Technical Writing
    Customer Retention
    SaaS
    Product Support
    CRM Software
    End User Technical Support
    Remote Connection Support
    Technical Support
    Online Chat Support
    Communication Skills
    Email Support
    Customer Support
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    I am Systems engineer and aspiring data analyst with experience developing and automating complex systems to help make business processes automated and seamless. Skilled at driving automation projects from conception to implementation. Strong communication and analytical abilities. Skills: Automation Platforms: Zapier, Make, Pabbly, GoHighLevel, ActiveCampaign, Kartra, etc. Operating Systems: Linux, Windows Tools: Web APIs, Looker Studio, Slack, ClickUp, Hyros, JotForm, Typeform, Miro, Oncehub and More. Soft Skills: Strong Communication, Management, Collaboration, Time Management, Organizational, Problem Solving, Analytical Thinking, Critical Thinking, Project Management and Logical skills
    Featured Skill Troubleshooting
    Airtable
    System Automation
    Zapier
    Looker Studio
    ClickFunnels
    Dashboard
    Problem Solving
    CRM Automation
    Automated Testing
    Critical Thinking Skills
    Expert
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    IT Support Specialist with expertise in troubleshooting and system administration, reducing downtime by 30% through process optimization. Skilled in troubleshooting, problem-solving, and communicating technical information to non-technical stakeholders. Proficient in various hardware, software, and operating systems, with a strong commitment to staying up-to-date with the latest technologies Key Strengths: - Strong technical troubleshooting and problem-solving abilities - Proficient in IT service management frameworks and tools - Ability to work in a fast-paced environment and prioritize tasks effectively - Strong analytical and critical thinking skills
    Featured Skill Troubleshooting
    Online Chat Support
    Time Management
    Customer Service
    Communication Skills
    Problem Solving
    Security Operation Center
    Cloud Services
    Computing & Networking
    Operating System
    IT Support
    Tech & IT
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I'm Naomi. A multi-skilled Virtual Assistant, experienced Sales Representative, and top-notch Customer Service Representative with a proven track record of driving sales and enhancing customer satisfaction. My unique blend of skills and experience ensures that I can handle a variety of tasks with efficiency and a personal touch. I understand the importance of productivity and customer satisfaction in supporting your business needs effectively. PROFESSIONAL EXPERIENCE With a significant experience in sales, I have successfully helped clients communicate the value of products, driven sales growth, and built lasting client relationships. In customer service, I have effectively ensured customer satisfaction, managed service teams, and addressed challenges with timely and effective solutions. KEY SKILLS Administrative Support Data Entry Customer Service/Support Email Management/Support Calendar Management CRM automation Troubleshooting and Issue Resolution Proofreading Cold Calling Sales and Marketing and more... I am well-versed in using a variety of project management and communication tools. These tools enable me to manage projects effectively, communicate seamlessly, and deliver high-quality results tailored to your needs. My expertise includes: Asana Trello ClickUp Monday HubSpot Zendesk Zoom Slack Google Hangouts MS Office Google Docs Google Forms Calendly …and more. WHY CHOOSE ME? Results-Oriented Adaptable Reliable Effective Communicator Lifelong Learner and Committed to Continuous Improvement Versatile Skill Set LET'S WORK TOGETHER! I’d love to help you achieve your objectives and make things easier for you. Drop me a message, and let’s get started on your next project!
    Featured Skill Troubleshooting
    Proofreading
    Administrative Support
    Email Management
    Online Chat Support
    CRM Automation
    Sales & Marketing
    Calendar Management
    Customer Service
    Data Entry
    Virtual Assistance
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Five years of experience in Customer Service, Appointment Setting, Chat, and Call support. I can help you build customer satisfaction and loyalty and promote growth by 30 percent. Let's work, and let me take that burden off your shoulders.
    Featured Skill Troubleshooting
    Scheduling
    Email Support
    Zendesk
    HubSpot
    Phone Support
    Live Chat Software
    Communication Etiquette
    Customer Retention
    Customer Satisfaction
    Customer Onboarding
    Customer Support
    Customer Service
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