Hire the best Troubleshooting Freelancers in Port Harcourt, NG

Check out Troubleshooting Freelancers in Port Harcourt, NG with the skills you need for your next job.
  • $10 hourly
    IT Support Engineer | Systems Administrator I am highly skilled in End User Support, Systems/Network Support and Troubleshooting, Liaising with different Teams and Vendor for possible problem resolution. My solid communication, listening, interpersonal and presentation skills, has allowed me to manage teams with exceptional performance and also provide exceptional client-focus IT Support. I pride myself as a team player with excellence, a good listener, a self-motivator, show initiatives and leadership abilities, the ability to learn fast and adapt greatly to new changes. I am proficient in computer hardware/software systems, network administration and troubleshooting, information analysis. Throughout my career, I have demonstrated the highest levels of service and commitment to the mission of any organization I have worked for with great achievements. I successfully set up and installed BVN enrollment in branches, successfully installed 2fa(M-Token) software, successfully upgraded all systems to windows 10 before the stipulated time by management, successfully trained and managed new IT support staff to take up support responsibilities. Thus, if you are looking for an organized, results-oriented strategic thinker with proven success in meeting deadlines, you are welcome to contact me to arrange an interview. I am eager to learn more about how your organization can benefit from my contribution.
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    Microsoft Azure
    System Configuration
    Office 365
    Communication Etiquette
    Network Administration
    Incident Management
  • $45 hourly
    A career spanning 15 year of experience in the field of instrumentation and control system engineering in manufacturing, Oil & Gas exploration, refinery, petrochemical & power plant. Excellent reputation for resolving problems and improving customer satisfaction. Over 15 years excellent experience in DCS's (DeltaV), SCADA's, PLC, Integration, HMI, configuration of DCS/PLC control systems, rotating equipment, project commissioning & maintenance of field instruments.
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    Computing & Networking
    Modbus
    AVEVA PDMS
    Electrical Engineering
    Electronic Workbench
    Engineering & Architecture
    PLC
    Python
    PLC Programming
  • $300 hourly
    CAREER OBJECTIVES Seeking to work where I can utilize my technical expertise that enhance and improve the productivity of any organization with 100% Safety compliance and good attitude to work. Assist the team to plan and make imputs that improve job performance. Am over 8 yrs experienced in the industry of electrical and instrumentation, started and completed projects on gas plants and power plants. Job activities includes power and instrument control wiring. Proficient on installation, repairs, and maintenance of electrical equipment and systems. Proven ability to troubleshoot and resolve complex electrical issues, resulting in a 30% reduction in downtime for clients satisfaction. Am open to learning for continuous improvemen Maxwell Nnah Sonia kalagbor t and ability to adapt to new processes, technology, skills etc. BACKGROUND: * Over 8 years working Experience on Installation, Splicing&Termination of Electrical and
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    Wiring Design
    Wiring
    Electrical Drawing
    Electrical Design
  • $40 hourly
    Meet Benjamin Ogunyinka, a dedicated Microsoft 365 Administrator and Technical Assistant with expertise in web development, Git, and various IT tools. I'm passionate about ensuring smooth digital operations and optimizing organizational productivity. My solid foundation in Microsoft 365, coupled with robust security measures, safeguards data effectively. Committed to excellence, I constantly refine skills to tackle evolving cybersecurity threats. With a collaborative spirit and knack for problem-solving, I empower teams and foster innovation. Let's navigate the dynamic technology landscape together! 🚀 #Microsoft365 #Cybersecurity #WebDevelopment #Git #ITTools
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    AWS Application
    Communication Skills
    Collaboration Tool
    Technical Analysis
    Microsoft Teams
    Microsoft Exchange Online
    Microsoft Windows PowerShell
    Cloud Computing
    Security Assessment & Testing
    Permissions Setup
    User Authentication
    Microsoft 365 Copilot
    Microsoft SharePoint
    Cybersecurity Tool
  • $5 hourly
    Hi, it's a pleasure to e-meet you.🤝Your customers deserve a proficient customer support professional like me who is passionate about treating every customer with utmost importance and relevance. Being a Customer Support Agent, Sales Agent for over 6 years, I’ve been a result driven with high-attention-to-detail and can accomplish a large amount of work within a short period of time hence I get things done on time. I have been specialize using both linkedin sales navigator and CRM. Most project can be completed within 24hrs. I always work beyond what is required, and I NEVER settle for less, especially when I know that I can do better. I have in-depth knowledge in different services - LinkedIn Search & Contact Information Sourcing .- Lead Generation - Data Entry & Web Research - Personal Email - Linkedin Lead Generation - Customer Support - Sales - Email List - Instagram list - Administrative Task - Contact list - Virtual Assistant - Data Scrapper I am experienced in the use of tools such as: ➢ Zendesk ➢ Google suite ➢ Microsoft Office, Google spreadsheets, Google docs ➢ Slack, Team, and Trello ➢ LinkedIn Sales Navigator ➢ Monday.com ➢ Calendly I am very willing to widen my experience as an online freelancer. I am a fast learner so I can deal with any subjects quickly and analyze my job and add value to it as well as I can identify the problem and solve them faster and better. I hope and believe that my extensive knowledge and expertise will help you to stand out from your competitions and hence get the leads/sales that you desire for your organization. You should hire me because I know the grit and importance of the customer service department which I am ready to utilize in the growth and expansion of your customer base. Talk to you soon!
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    Microsoft Excel
    Office Administration
    Virtual Assistance
    Lead Generation
    Inventory Management
    Market Research Interview
    Online Chat Support
    Email Support
    Phone Support
    Customer Relationship Management
    Customer Support
  • $5 hourly
    I specialize in Short-term Rental (STR) guest communication and property finding, offering a unique blend of skills to ensure a seamless and profitable experience for property owners and guests correspondingly. Additionally, I offer comprehensive property management support, including crafting compelling listings, promptly addressing inquiries, and boosting visibility across popular vacation rental platforms like Airbnb, Booking.com, VRBO, Furnished Finder, and Trip Advisor. Let's collaborate to optimize your property's performance and ensure a seamless and successful Airbnb experience for both hosts and guests. SKILLS ▪️Property Finding ▪️Property Listing /Listing Optimization ▪️Platform Synchronization ▪️Co-hosting ▪️Property Management ▪️Guest Communication ▪️Time Management ▪️Excellent Customer Relationship ▪️Calendar Management /Data Entry ▪️Financial Analyst TOOLS ▪️AirDNA ▪️Airbnb ▪️Booking.com ▪️VRBO ▪️Furnished Finder ▪️Trip Advisor ▪️Zillow ▪️Trulia ▪️Hospitable ▪️Smoobu ▪️Hostaway ▪️Microsoft office ▪️Google suite ▪️Slack ▪️Asana Send me an invite let’s discuss, I look forward to joining your team.
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    Product Listing Ad
    Email Support
    Internet Survey
    Social Media Marketing
    Customer Relationship Management
    Data Analysis
    Data Entry
    Microsoft Excel
    Microsoft Word
  • $20 hourly
    Hi, I am Jekey-Green, your hands on CRM expert with +4 years relevant industry experience. I am a CLIENT SERVICE MANAGER that is vast in providing cloud-based CUSTOMER SUPPORT via TEXT, CHATS, EMAILS, and CALLS for clients using various CRM tools such as HubSpot, Zendesk, Slack. Solving problems using NEGOTIATION, MEDIATION, and CONFLICT RESOLUTION TECHNIQUES, to provide timely and effective solutions. I work within the ambit of the COMPANY'S POLICY, maintaining the BRAND"S VOICE while also providing CUSTOMER ONBOARDING assistance, taking it one customer at a time as each customer is king. Let me go the extra mile to keeping your customers satisfied and happy.
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    Email Communication
    Customer Support
    CRM Software
    Outbound Call
    Communication Skills
    English
    Email Support
    Customer Feedback Documentation
    Inbound Inquiry
  • $10 hourly
    Are you ready to grow your business, increase your sales, build your brand identity, and turn your target audience into high-paying clients? Enough of struggling to grow business visibility and gain more customers. My name is Euphemia, thank you for visiting my profile.🤗 I am a proactive professional who knows the importance of having a strong online presence that can serve as leverage for revenue generation and customer upgrades to build the brand identity. My work as a virtual assistant with expertise in social media management, marketing, and lead conversion for over 5 years has helped me to strategically position businesses to be visible to the global audience. I help companies and startup businesses with the following: 🔵 Social Media account creation, setup, and management 🔵 Organic Social Media Growth 🔵 Paid Advertisement 🔵 Search Engine Optimisation 🔵 Social Media Marketing 🔵 Community Management 🔵 Customer Support 🔵 Graphics Design 🔵 Content Calender 🔵 Executive support 🔵 Cold calling and Appointment scheduling 🔵 Content calendar and content creation 🔵 Identifying target audiences 🔵 Inbound and Outbound Correspondence 🔵 Photo editing, video editing, and Canva designs 🔵 Social Media Management and Scheduling Tools 🔵 Competitor Analysis Reports 🔵 Influencer Marketing 🔵 Copy Writing - for social media, blog sites, and several other services that I can offer your brand. 🌟 With excellent communication skills, attention to detail, and customer support have given me the privilege to interact with people professionally while promoting the brand identity. 🌟 I have organically built the online presence of several businesses from the scratch, two of them are Sparkleempire and Grocery Shoppers Global Services. I created these accounts from scratch and built them using organic growth techniques, paid ads, influencer marketing, and search engine optimization. 🔧 Tools that I use daily includes: 🔵 Canva, Lightroom, Photoshop, Adobe, Hootsuite, Buffer, Social Checker, Later.com, Agorapulse, Monday.com, Trello, VOIP, ClickUp, Airtable, Google workspace, Microsoft Office, Figma, Sprout Social, Slack, Zoom, Zapier, Calendly, Skype, Ads Manager, Creator Studio, and several other tools that I can learn within a short time. ☎ I am the all-around Virtual Assistant that can make your work-life easy. I cherish constant feedback and communication. Reach out to me via the Upwork chatroom to interact more about your project needs, budget, and how I may be of help to you. Best Regards Euphemia
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    Content Creation
    Zapier
    Google Calendar
    Slack
    Communication Skills
    Customer Support
    Appointment Scheduling
    Google Docs
    Lead Generation
    Dropbox
    Canva
    Social Media Management
  • $5 hourly
    I am skilled in managing customer inquiries, complaints and providing solutions in a timely and effective manner . I can help to take care of your customer service , and responding to your customers . Strong trouble shooting skills , i have help different clients to answer questions and explain technical problems , issues and solutions succinctly, patiently and clearly. I am well versed in different customer support software such as : Zendesk , Sales force , Zoho which will help me to efficiently handle tickets and track customer inquiries.
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    Microsoft SharePoint
    Canva
    Marketing Campaign Account Setup
    WordPress Backup
    Email Automation
    Transcription Software
    WordPress
    Customer Service
    Format Conversion
    CRM Software
    Data Entry
    Virtual Assistance
    Microsoft Windows
    Technical Support
  • $15 hourly
    PROFESSIONAL SUMMARY Dedicated tech support/customer support professional with over 5 years of experience assisting customers with troubleshooting, technical issues, and exceptional service. Proficient in resolving software and hardware problems, with excellent communication and problem-solving skills, providing clear and concise solutions, and ensuring customer satisfaction. My customer-centric approach defines my commitment to resolving inquiries effectively. Adept at handling diverse customer needs in a fast-paced environment while maintaining a positive and professional demeanour. I am committed to ensuring customer satisfaction and fostering positive client relationships.
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    Trello
    Microsoft SharePoint
    Microsoft Word
    Atlassian Confluence
    Format Conversion
    Zoho CRM
    Transcription Software
    Email Automation
    WordPress
    Zendesk
    Jira
    Microsoft Excel
    Microsoft Azure Administration
    Canva
  • $10 hourly
    I am an Experienced and dedicated Customer Service Representative with a strong background in providing exceptional support and resolving technical issues. Skilled in troubleshooting hardware and software problems, ensuring customer satisfaction, and delivering efficient solutions. Adept at managing multiple tasks in fast-paced environments while maintaining a high level of professionalism and attention to detail. Key Skills: - Customer Service: Proven track record of delivering excellent customer service, handling inquiries, and resolving issues promptly and effectively. - Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software problems, providing technical support, and guiding customers through troubleshooting steps. - Communication: Strong verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical individuals. - Problem Solving: Demonstrated ability to analyze complex issues, identify root causes, and implement effective solutions to ensure customer satisfaction. - Time Management: Efficiently manage multiple tasks and prioritize workload to meet deadlines and exceed customer expectations. - Team Collaboration: Collaborate effectively with cross-functional teams to ensure seamless customer support and contribute to a positive work environment. Experience in Customer Service and IT Support: •Kromatik Multimedia - Enugu - Jan 2016 - Sept 2019. •CHYMall E- Commerce - Oct 2019 - Sept 2023. •ACETRAIL Express LTD - Oct 2023 - Present. - Provided exceptional customer service by promptly addressing inquiries, troubleshooting technical issues, and resolving problems to ensure customer satisfaction. - Assisted customers in setting up and configuring hardware and software, including operating systems, applications, and network connectivity. - Conducted thorough diagnostics and troubleshooting to identify and resolve hardware and software issues, both remotely and on-site. - Documented customer interactions, technical solutions, and resolutions in a detailed and organized manner. - Collaborated with team members and other departments to escalate complex issues and ensure timely resolution. - Participated in training programs to stay updated on the latest technology trends and enhance technical skills. Education: B.A in English Language Education Abia State University | 2021 Certifications: - Google IT Support - Customer Service Professional Languages: - English and German Languages I look forward to working with you.
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    Public Speaking
    Public Relations Strategy
    Root Cause Analysis
    SEO Writing
    Lead Generation
    English
    German
    Customer Engagement
    Telemarketing
    Tech & IT
    Customer Care
  • $7 hourly
    I'm a highly skilled and seasoned Virtual Assistant with a proven track record of delivering outstanding customer service, adeptly managing appointments, and swiftly resolving issues. ⁕ My expertise in administrative tasks is complemented by a knack for providing technical assistance and guidance to users, drawing upon a rich blend of customer service, problem-solving, and troubleshooting abilities. ⁕My proficiency extends to managing correspondence, scheduling appointments, and meticulously organizing files, ensuring seamless operations within any organizational framework. ⁕ Equipped with analytical prowess, critical thinking abilities, and effective communication skills, I am poised to tackle challenges head-on and drive optimal outcomes. ⁕Driven by a passion for continuous learning and a relentless commitment to contributing to organizational success, I bring a unique skill set that positions me as an invaluable asset to any team. Are you ready for your success story? lets connect and let me walk you to your success pathway.
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    Appointment Scheduling
    Communication Skills
    Project Management
    Customer Relationship Management
    Calendar Management
    Email Management
    Virtual Assistance
  • $6 hourly
    I have a quick response time. Victoria has 3years + experience as an Executive Assistant handling confidential and sensitive material, Proactive, Dedicated, Tech savvy, Detail oriented, has an Excellent communication skills and Virtually savvy. My experience include, Research and Analysis, Administrative task, Social Media Management, Inventory and Logistics, Appointment setting, and Community Management. My Goal is to provide excellent service to all projects so as to make your work life easier, improve your productivity and bring about growth as I'm always ready to take on new challenges. My skills and services I offer: ✅Appointment setting (Calendly,Google calendar, Pick time) ✅Calendar management ✅File organization and document submittal(Google drive,Dropbox) ✅Personal budgeting and expense tracking(Excel,smart sheets,google sheets,) ✅Lead generation ✅Online research and presentations(Canva) ✅Email management ✅Email marketing and creation Landing Page(convertkit, Active campaign) ✅Video editing(Capcut,) ✅Transcription ✅Social media management, responding to comments, community management(facebook, Instagram,Pinterest) ✅Scheduling post(Buffer,Hootsuite,Social pilot,Later) ✅Communications (Slack,google chats,Skype,Zoom) ✅CRM Automations(Click up, Monday.com) ✅Light Project management(Trello,Asana) I am available to work at YOUR time zone and up for a full time role! I have a fast internet connection, a dedicated workspace and I make a great addition. Feel free to send a message, lets chat.
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    Calendar Management
    Google Calendar
    Time Management
    Email Management
    Project Management
    Task Coordination
    Microsoft PowerPoint
    Google Docs
    Trello
    Slack
    Appointment Scheduling
    Administrative Support
    Customer Support
    Meeting Notes
  • $5 hourly
    OVERVIEW: The aim of a good customer service representative is to maintain customer loyalty, tame irate customers, provide positive, timely, and attentive service to customers on a consistent basis whilst ensuring their experience is a positive one that is in line with the company's customer service policies and procedures. As a service orientated customer service representative, my goal is to make sure customers not only return to the business again in the future, but to also encourage new business through customer's recommendations and positive reviews. With over 3 years experience in this field, I ensure your customers receive outstanding service and support. I'm highly skilled in email and live-chat services, where I take on the job of addressing customers inquiries, troubleshooting and resolving issues, providing assistance with clients products and services. In terms of education, I hold a BA in English and Literary Studies, which has provided me with a strong foundation in language, writing and critical thinking. I have also completed some online courses in Customer Service. I am looking for a long-term opportunity that will help me to grow up with the company. I am eager to learn. Please reach out, I would love to work with you. Thank you!
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    Phone Support
    Email Communication
    Communication Etiquette
    Customer Satisfaction
    Customer Onboarding
    Customer Service
    Customer Support
    Customer Experience
    Customer Engagement
    Active Listening
    Live Chat Software
    HubSpot
    Customer Relationship Management
    Zendesk
  • $10 hourly
    A Seasoned customer success professional with 10+ years of experience building lasting relationships and maximizing customer satisfaction. Adept at resolving complex issues, providing exceptional support, and implementing strategies to enhance user adoption and drive long-term value. Committed to exceeding expectations and fostering a positive customer experience that fuels business growth. Key Offerings: 1. Increased Customer Retention: Proven strategies to nurture customer relationships, build trust, and prevent churn. 2. Boost User Adoption: Tailored onboarding programs and ongoing support to maximize product usage and unlock full potential. 3. Enhanced Customer Satisfaction: Dedicated focus on resolving issues and delivering exceptional service, leading to loyal advocates. 4. Data-Driven Insights: Utilize customer data to analyze trends, identify roadblocks, and optimize the customer journey. 5. Strong Stakeholder Management: Collaborative approach to build strong relationships with internal teams and ensure seamless customer support. Experience Highlights: 1. Reduced customer churn by 15% in 6 months through proactive outreach and tailored customer success programs. 2. Increased user adoption by 20% by designing and implementing an engaging onboarding process. 3. Achieved a 95% customer satisfaction rating by consistently exceeding expectations and resolving issues efficiently. Skills & Expertise: 1. Customer Relationship Management: Active listening, empathy, conflict resolution, and relationship building. 2. Technical proficiency: Troubleshooting product issues, understanding industry trends, and staying updated on technology advancements. 3. Communication & Collaboration: Excellent written and verbal communication, adept at collaborating with cross-functional teams. 4. Performance Management: Track key metrics, analyze data, and implement strategies to improve customer success initiatives. 5. Continuous Learning: Committed to ongoing development and staying current with best practices in customer success. 🛠CRM Tools: Microsoft Office Suite, Intercom, Salesforce, Zendesk, Asana, Power BI, Slack, Live Chat, Telephony Systems, and various Ticketing Management platforms. 💪Ready to leverage my expertise and passion to elevate your customer success program and drive sustainable business growth.
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    Ticketing System
    Communication Etiquette
    Email Communication
    Customer Onboarding
    Phone Support
    Email Support
    Phone Communication
    Online Chat Support
    In-App Support
    Problem Resolution
    Technical Project Management
    Customer Support
    Customer Relationship Management
  • $9 hourly
    I am a result driven individual with a proven track record of offering customer service. I am also very target driven with a record of progressing academic success, eager to add value to a quality focused team while continuing with certifications and learning that will help me better at it. Key Qualifications Efficient Task Management: I am excellent at planning, prioritizing, and carrying out a wide range of duties, from email management and appointment scheduling to data input and research. My time management abilities guarantee that deadlines are routinely met. Excellence in Communications: My service is centered on clear and professional communication. I am skilled in handling letters, drafting emails, and providing customer assistance, ensuring that your clients and partners receive the best service possible. Tech-Wisdom: I am skilled in a range of applications and tools and can rapidly adapt to new technologies and platforms, making me an asset for activities such as social media management, content development, and CRM administration. Problem Solving: thrive in fast-paced workplaces, where I can use critical thinking and ingenuity to solve problems as they emerge. I'm committed to finding solutions that can help your company grow. Data Management :From data input and analysis to database maintenance, I am diligent in handling sensitive information, preserving accuracy, and protecting the integrity of your data. Confidentiality: I appreciate the value of discretion and am devoted to keeping your company processes and sensitive information private. I can work smoothly with your team to ensure that our efforts are aligned with your overall goals and objectives Let's work together to reach your objectives and push your company to the next level
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    Canva
    Email Communication
    YouTube Shorts
    YouTube Video
    Customer Service
    Communications
    Data Entry
    Instagram Reels
    CapCut
    Adobe Premiere Pro
    Adobe After Effects
    Social Media Management
    Virtual Assistance
    Video Editing
  • $15 hourly
    I am an experienced and compassionate customer support specialist with a proven track record of three years in customer service. Proficient in promptly and effectively handling customer inquiries and issues across diverse communication channels, including phone, email, and live chat. Demonstrated expertise in leveraging various CRM software platforms such as Hubspot and Zendesk, alongside adept utilization of internal communication tools like Microsoft Teams, Slack, and Intercom. Known for adeptly identifying and addressing customer needs while upholding a positive and professional demeanor. I am committed to ensuring unparalleled customer satisfaction by deploying a diverse skill set tailored to meet unique customer requirements. Seeking to apply my extensive experience and skills to contribute effectively to a dynamic customer support team, driving excellence and fostering lasting customer relationships.
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    Administrative Support
    Data Entry
    Google Docs
    Google Forms
    Microsoft Office
    Email Support
    Slack
    Zendesk
    HubSpot
    Customer Support
    Customer Service
  • $6 hourly
    Thank you for viewing my profile To maintain a successful business, customer support is essential, which includes live chat, phone, and email support. The effective management of customer relationships has enabled me to gain a great deal of experience dealing with customers and providing excellent service. Throughout the past three years, I have worked with various businesses, using my problem-solving and troubleshooting skills to ensure loyal customers. I am also capable of doing the same for your company Here are my core competencies as a customer support specialist: 1. Escalating complex or unresolved client issues to the relevant manager or division for more review and swift and efficient resolution 2. Troubleshooting and resolving problems with the company's products or services. 3. Providing customers with accurate and current product knowledge and information. 4. Promptly and accurately responding to customer complaints and concerns. 5. Maintaining a close eye on market and product developments to better serve customers. 6. Calling, emailing, or using live chat to promptly and politely answer customer questions. 7. Keeping thorough records of all inquiries and complaints from customers and keeping an eye on their interactions. My skills as a customer support specialist are as follows: - Escalation and Resolution Management. - Customer Relationship Management. - Tickets Creation and Management. - Active and Empathetic Listening. - Telephone Etiquette. - Effective Phone, Live-chat, and Email Support. - Troubleshooting. - Answering Product Questions. - Excellent written and verbal communication skills. Executive Support Tasks: Provide comprehensive executive and personal support, managing professional and personal schedule, appointments, and commitments.  Act as a gatekeeper, managing communications and correspondence effectively so nothing falls through the cracks. Acting as sounding board and trusted confidant to the CEO Arrange travel itineraries, accommodations, and transportation for both professional and personal engagements.  Co-ordinate and manage events, meetings, and appearances, ensuring smooth execution. Supervisory Tasks: Establish close working relationship with team members, providing advice and feedback and offering fresh perspective Thinking two steps ahead, identify areas of improvement, and initiate solutions without always waiting for direction. Developing standard operations processes About Me: I am a professional with a deep understanding of customer service best practices, Administrative and operational support. I ensure that my clients are satisfied, and complete projects with a high rate of improvement. I would be glad to be a part of your team and take that project of yours to the next level. I am available to work full-time or part-time. I am also flexible with my hours and can work weekends. If you would love for me to be a part of your team, then send an Up-work message to begin.
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    Problem Solving
    Customer Relationship Management
    Live Chat Software
    Active Listening
    Intercom
    Customer Retention
    Client Management
    Customer Service
    Phone Support
    Zendesk
  • $5 hourly
    Are u struggling to manage high customer volumes? Dealing with demanding customers or facing repetitive inquiries that leave you feeling overwhelmed? Good news is that I am the Rockstar Customer Support Specialist you need. I am Adaobi , and I am a Seasoned Customer Service Specialist. I specialize in transforming customer support challenges into opportunities for growth and exceptional client satisfaction. By working with me , You will have a dedicated customer support who understands the intricacies of support and can adapt to meet your specific needs. I am committed to upholding your brand reputation and ensuring that your customers receive the exceptional support they deserve. You may ask what I offer? Here they are: Outstanding Communication: I excel at clear communication, ensuring clients concerns are understood and resolved effectively. Technical Proficiency : I am proficient in using various Customer support tools like Zendesk, Freshdesk, Livechat and so many more) Product/Service Knowledge : I take my time to thoroughly understand your product or service, enabling me to provide accurate information and support. Team Collaboration Time management: I mange my time efficiently to provide quick responses and meet service level agreements. Whether its managing Customer inquiries, resolving issues or assisting ,I am here to ensure your clients receive the top notch support they deserve .Lets work together to provide excellent service and make your customers experiences truly exceptional. If you are looking for dependable and skilled customer support specialist, Please reach out and I'd be delighted to discuss how i can contribute to your team's success. Best Regards.
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    Inbound Marketing
    Calendar Management
    Executive Support
    Active Listening
    Customer Satisfaction
    Customer Relationship Management
    Email Communication
    Phone Communication
    Time Management
    Problem Solving
    Email Management
    Customer Service
    Email Support
    Social Media Management
  • $5 hourly
    Your organization, whether growing or established, requires a professional customer service representative who is capable of growing a strong customer base for your organization. It is possible to significantly reduce the number of angry customers in your business by having a customer service representative who knows how to effectively communicate with them. This can be achieved by actively listening to the customer, demonstrating empathy for their concerns, conducting appropriate troubleshooting, and providing all the assistance necessary to resolve the issues. It is crucial to remember that a company grows best when its clients are satisfied, and satisfied clients must adore the company's goods and services and be bolstered by first-rate customer support to strengthen client bonds and retention. Having worked as a professional customer service representative for more than three years, I have the knowledge and skills necessary to manage customer relationships effectively. This includes knowing how to handle angry customers, expand the clientele of the business, boost customer loyalty, and provide the best customer experience possible. Offering outstanding customer service to your clients through phone, email, and online chat support channels like Zendesk, HubSpot, and Intercom will set your business apart from the competition and give you an advantage in the cutthroat market. To build a devoted customer base within an organization, a trained customer service representative needs to possess specific qualities like patience, empathy, active listening, dedication, and empathy. My expertise also extends to the efficient and effective use of CRM programs such as Zendesk, HubSpot, and Intercom in the workplace. Here are my core competencies as a customer service representative: 1. Concentrating on product and market expertise to enhance customer support. 2. Providing clients with accurate and current product information. 3. Delivering prompt, polite responses to consumer questions via phone, email, or online chat. 4. Addressing customer's complaints truthfully and quickly. 5. Handling returns and orders from customers. 6. Managing the onboarding of new customers. 7. Responding to customer feedback. 8. Troubleshooting and resolving issues about the company’s goods or services. 9. Maintaining complete documentation of client complaints and inquiries. 10. Sending complex or unresolved client issues to the appropriate manager or division for prompt handling. My skills as a customer support specialist are as follows: - Troubleshooting - Effective Phone, Live-chat, and Email Support. - Customer Onboarding - Answering Product Questions. - Call Logging/Report. - Escalation and Resolution Management. - Active and Empathetic Listening. - Telephone Etiquettes. - Customer Relationship Management. - Tickets Creation and Management. About Me: Ensuring that customers get satisfying customer service, thereby leading to customer retention and the organization’s growth, is my duty as a customer service representative. Please look through my portfolio to view samples of my work and send me a message via Upwork if you believe I could be a useful addition to your team.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Relationship Management
    Customer Onboarding
    Technical Support
    Product Knowledge
    Time Management
    Online Chat Support
    Email Support
    Intercom
    HubSpot
    Customer Service
    Customer Support
    Customer Care
  • $8 hourly
    Customer Support Pro | Boost Satisfaction & Drive Growth 🔵🔵Highly motivated and results-oriented Customer Support Representative with 4+ years of experience exceeding customer expectations across diverse industries (shipping & freight, manufacturing, retail, non-profit). Skilled in building strong customer relationships, resolving inquiries efficiently, and leveraging technology to optimize support processes. Passionate about exceeding client goals through excellent communication, empathy, and problem-solving. Here is why you should choose me, 🟪🟪 I Deliver: 🟡 Enhanced Customer Satisfaction- My focus on active listening, clear communication, prompt escalation, and effective problem-solving reduces customer frustration and leads to happier and more loyal customers. 🟡 Industry Specialization- I tailor my approach to your specific business and product, ensuring customers receive accurate and relevant information. 🟡 Increased Efficiency - Proven ability to handle inquiries quickly and effectively through phone, email, and live chat support, improving customer experience and advocacy. 🟡 Reduced Workload - I manage various tasks including email support, phone calls, and live chat interactions, customer onboarding freeing up your team's time. 🟡 Data-Driven Insights - Gain valuable customer service insights through regular reports I provide, analyze trends, and make informed decisions to optimize your customer service offerings and user experience. 🟡 Unwavering Commitment - I build productive relationships, resolve complex issues, and win customer loyalty through a dedication to exceptional customer service experience. Skills & Tools 💼🔧 Soft Skills: * Empathy * Active Listening * Excellent Communication (Written & Spoken) * Organization & Prioritization of Tickets * Problem-Solving & Troubleshooting * Patience & Escalation * Product & Service Knowledge * Customer Training & Onboarding Tool Proficiency: * HubSpot * Freshdesk * Intercom * Zoho * Zendesk * Asana * Trello * Monday.com * ClickUp * Google Suite * Microsoft Office * Zapier Let's Get Started! 📩📩 Ready to elevate your customer experience and drive business growth? Let's discuss your needs and how I can be a valuable asset to your team. Send me a personalized message detailing your specific needs. Thank you! Amarachi Ezeonyekwere.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Relationship Management
    HubSpot
    Freshdesk
    Order Tracking
    Online Chat Support
    Communication Skills
    Customer Satisfaction
    Complaint Management
    Order Processing
    Product Knowledge
    Email Support
    Phone Support
    Customer Support
    Customer Service
  • $15 hourly
    Am an I.T specialist with passion for providing exceptional customer service. Dedicated to building a strong relationship with clients by resolving technical issues quickly and efficiently. Committed to remaining up-to-date on the latest technologies and industry trends, to provide the best possible service to your brand, business or company.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Google Sheets Automation
    Google Sheets
    Data Entry
    Customer Experience Management Software
    Customer Care
    Customer Feedback Documentation
    Customer Data Platform
    DSL Troubleshooting
    Collaboration Tool
    Customer Service
    Google Docs
    Customer Relationship Management
  • $5 hourly
    Professional Drawing upon a decade of experience as an IT Support Professional, I bring a wealth of expertise in troubleshooting complex issues, managing network infrastructure, and implementing effective IT solutions. My track record includes successful system upgrades and a commitment to delivering top-notch support, making me a valuable contributor to the seamless functioning of IT environments
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Information Technology
    Phone Communication
    Hardware Troubleshooting
    CompTIA
    ITIL
    Network Administration
    IT Support
  • $7 hourly
    I am Systems engineer and aspiring data analyst with experience developing and automating complex systems to help make business processes automated and seamless. Skilled at driving automation projects from conception to implementation. Strong communication and analytical abilities. Skills: Automation Platforms: Zapier, Make, Pabbly, GoHighLevel, ActiveCampaign, Kartra, etc. Operating Systems: Linux, Windows Tools: Web APIs, Looker Studio, Slack, ClickUp, Hyros, JotForm, Typeform, Miro, Oncehub and More. Soft Skills: Strong Communication, Management, Collaboration, Time Management, Organizational, Problem Solving, Analytical Thinking, Critical Thinking, Project Management and Logical skills
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Airtable
    System Automation
    Zapier
    Looker Studio
    ClickFunnels
    Dashboard
    Problem Solving
    CRM Automation
    Automated Testing
    Critical Thinking Skills
    Expert
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