Technical support professional with a demonstrated track record of 9 years in providing expert-level software and hardware troubleshooting for both Windows and Mac systems. I have successfully resolved many complex technical issues, ranging from minor software bugs to complex hardware failures. My clients trust me to provide them with reliable, comprehensive support services through my physical shop as well as remotely. As a problem-solver at heart, I thrive on finding solutions that are customized to meet each client's unique needs. With my deep knowledge and experience, I am committed to delivering fast, effective solutions that exceed my clients' expectations and ensure their devices are functioning optimally.
Services that I can offer:
✅ PC Troubleshooting: I can diagnose and fix any issues you're experiencing with your computer quickly and efficiently.
✅ Peripheral Support: I can provide support for a variety of peripheral devices, including printers, scanners, cameras, and more, to ensure they're working correctly with your computer.
✅ Virus and Malware Protection: I can provide comprehensive protection against viruses, malware, password spyware and other online threats to keep your computer and data safe.
✅ Wireless Network Setup: I can set up and configure your wireless network for optimal performance and security.
✅ Internet Support: I can help you with any issues related to connecting to the internet, experiencing slow speeds, or related to proxies and firewalls
✅ Disk Cleanup and Drive Remapping: I can perform disk cleanup services to free up space and improve performance. I can help troubleshoot and recover missing drives or files by assigning new drive letters or reverting the remapping process altogether.
✅ Miscellaneous Support: I can help you with software installation, troubleshooting, email setup, printer, camera, and other peripheral device configuration. From video conferencing to scanning documents, I'm here to ensure your devices work seamlessly with your computer.
✅ PC Tune-Up: I can perform PC tune-up services to improve your computer's speed and performance by optimizing settings, removing junk files, and more.
✅ Task Automation: I can create scripts that automate repetitive tasks, such as data entry, file management, and more. This can free up your time and allow you to focus on more important tasks.
✅ Graphic Design: I can provide graphic design services, including logo design and background removal, to create eye-catching and effective designs for websites, social media, marketing materials, and more.
✅ Video Editing and Advertisement: I can provide video editing services to create eye-catching and effective advertisements for websites, social media, marketing materials, and more. With my expertise in graphic design, I can also provide customized logos, graphics, and background removal to enhance the overall look and feel of your video. Whether it's a promotional video, product demo, or social media ad, I can help you create a compelling video that resonates with your target audience. Let's work together to bring your brand to life through the power of video marketing.
✅ Transcription and Documentation : I can provide accurate and timely transcription services for audio and video recordings. I have experience transcribing a variety of content, including interviews, podcasts, lectures, and webinars, and can provide a fast turnaround time to meet your needs. My transcription services are reliable, confidential, and affordable, and I can work with a range of audio and video file formats to ensure maximum compatibility.
Although I am new to Upwork, I have a plethora of skills to showcase. I have gained valuable experience over five years of working in BPO, with a focus on customer service. I believe that my skills and experiences make me an ideal candidate for this field, which requires meticulous writing and editing skills, as well as the ability to convey complex legal ideas clearly. I have a strong background in using various software tools such as ChatGPT, Midjourney, Zendesk, Office 365, Trello, Zapier, Google Workspace, Instagram, Tik Tok, Pinterest, Canva, Semrush, Magestic, Citrix, Slack, WordPress, Photoshop, and GSuite.
In addition to my technical and customer support expertise, I bring a passion for innovation and a desire to stay on the cutting edge of technology. I am constantly seeking new tools and techniques to improve productivity and enhance the user experience. As a lifelong learner, I stay up-to-date with the latest trends in the industry and take every opportunity to expand my knowledge and skills.
My diverse skill set, combined with my enthusiasm for technology and dedication to customer service, make me a valuable asset to any organization. I am excited to bring my talents to a new opportunity and continue to grow and learn in the field of technical support.