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Hire the best Troubleshooting Freelancers in Caloocan City, PH

Check out Troubleshooting Freelancers in Caloocan City, PH with the skills you need for your next job.
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  • $6 hourly
    • 5.0/5
    • (7 jobs)
    I'm your customer care specialist, has over eight years of expertise managing phone, live chats, and email assistance. Self-motivated and able to work well with others. I'm excited to share, work, collaborate with, and contribute to your team's success. I can help you with the following: - Answering customer inquiries through phone, live chat, and email follow-up support - Customer retention service - Entering Data - Research - Create training materials, documents, and modules - Conducting training for newly hired employees - Providing upskilling training to current employees Proud achievements that I can share with you: - Customer Satisfaction Rate of 96% - Consistently hits monthly sales goals - Top 2 agents in May 2018 scored 106.23% - Top 1 agent in August 2018 scores 105.44% - Top Alpha Support in March 2019 scores 105.50% - Received an Awesome Award in August of 2019 given to the top 10 highest rate agents who passed all metrics for 6 consecutive months. - Consistently have my own team on Top 10 in all teams in the line of business for 7 consecutive months. - Constantly hits team monthly sales goals. Looking forward to chatting or having a call with you so I would know what I can do for you and for your business. 
    Featured Skill Troubleshooting
    Shopify
    Phone Communication
    Customer Support
    Communication Etiquette
    Shipping Labels
    Customer Service Training
    Shipping Plugin
    Product Knowledge
    Order Tracking
    Alternative Dispute Resolution
    Time Management
    Email Communication
    Data Entry
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    10+ years of experience with chat and email technical or customer support proves that I can be an efficient and reliable worker. I definitely can say that I could be an asset to the company because I am confident that I can offer a hundred percent of my skills! I am super sure that I can exceed your expectations! Tools I've used: Intercom Zendesk Helpscout Shopify Jira Monday.com Salesforce
    Featured Skill Troubleshooting
    Helpdesk
    Zendesk
    Customer Service
    App Store
    Ecommerce
    Shopify
    Technical Support
    Customer Support
    SaaS
    Intercom
    Online Chat Support
    Email Support
  • $8 hourly
    • 5.0/5
    • (1 job)
    Welcome to Exceptional Customer Service! 🔥 Are you seeking a dedicated and proactive customer service professional? Look no further! With 10 years of experience in delivering top-notch service and ensuring client satisfaction, I bring a passion for exceeding expectations and resolving issues with finesse. What I Offer: 💁🏻‍♀️ My focus is on understanding and fulfilling client needs promptly and efficiently, ensuring a seamless experience, be proficient in addressing concerns. I pride myself on finding effective solutions that leave clients feeling heard and valued. Peace of Mind is what I offer (you’re in good hands) 😉 Key Skills: 📍 Customer Service: ✔️ Extensive 10-year background in Customer Service ✔️ Skilled in Chat and Email support ✔️ Experienced in Inbound and Outbound calling. ✔️Proficient in Data Entry ✔️ Skilled Compliance Call Quality Analyst ✔️ Experienced in Team Management and Coaching ✔️ Experienced as a Senior Technical Support 📍Other Skills: ✔️ Global Student Counsellor/ Admissions Officer ✔️ Knowledgeable in Bookkeeping and US Taxation encoding ✔️ Account Management (Translation and Affiliate Marketing) ✔️ Executive Assistant ✔️ Social Media Manager 🛠️ Tools and Apps I am familiar with 🛠️ 📍CRM Tools: 🌟 Salesforce 🌟 FreshSales 🌟 Click Up 🌟 Asana 🌟 PipeDrive 🌟 HubSpot General Tools: 🌟 G-suite 🌟 Microsoft 365 🌟 Dropbox 📍 Communication 🌟 Tawk 🌟 Ring Central 🌟 Zoom 🌟 WhatsApp, Slack, WeChat, Discord 🌟 Ding Talk 🌟 Spoke Phone 📍 Accounting Tools/Apps 🌟 QuickBooks Online 🌟 Wave Accounting software 🌟 Drake Tax Software 🌟 Turbo Tax 📍 Education Sector Apps/ Tools 🌟 Study Link 🌟 OA Student Management system 🌟 Banner 🌟 RTO Manager 🌟 PRISMS system 📍 Other applications/ tools 🌟 Indeed 🌟 Brevo 🌟 CANVA 🌟 Adobe Photoshop 🌟 Picsart 🌟 Facebook Meta 🌟 Splashtop 🌟 Adobe Acrobat 🌟 GES Point (translation software) Why Choose Me? 🌟🌟🌟🌟🌟 My commitment is to not just meet but exceed your customer service expectations. I'm dedicated to ensuring your clientele receives the attention and assistance they deserve, ultimately contributing to your business's success. Let's collaborate to elevate your customer service standards and create lasting positive experiences for your clients!
    Featured Skill Troubleshooting
    Candidate Sourcing
    Accounting Basics
    Email Support
    Online Chat Support
    Customer Experience
    File Management
    Quality Assurance
    Administrative Support
    Virtual Assistance
    Customer Service
    Microsoft Excel
    Accuracy Verification
    Data Entry
    Microsoft Office
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    I've been in the Technical/Customer Support field for about 9 years. I make sure that you receive TOP TIER customer service. I've worked in different positions including Escalations Support, email and chat support, and technical customer service specialist. I can say that I am a well-rounded individual and I take pride in the work I do. Proven Experience with CRM tools such as Zendesk and Salesforce. Here are some traits and skills that you can expect: ✓ I am very professional ✓ I am a good listener ✓ I am very patient and polite ✓ I am very resourceful ✓ I am a positive person ✓ I am goal-oriented ✓ I am a very technical person ✓ I am always willing to learn If ever needed, I'd be delighted to assemble a team of top-tier professionals in the same industry, known for their exceptional customer service. I personally know these individuals and their expertise ensures your customers feel truly valued, leaving them with big smiles on their faces.
    Featured Skill Troubleshooting
    Following Procedures
    Helpdesk
    Customer Support Plugin
    Computer Skills
    Desktop Support
    Customer Service
    Microsoft Office
    Customer Support
    Technical Support
    Order Processing
    Online Chat Support
    Email Support
    Order Tracking
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    Hello there! My given name is Hitomi, but you can also call me Tomi for short. Currently, I'm a tech support specialist at handling VPN applications and DNS service and any software and hardware related concerns. Quick and Straight to the point responses for Customer's Query. Marked my 1st year of work experience in my current company, but I'm confident I can adapt to any other task. ● Specialize in Chat and Email support queries. ● Have vast knowledge in using Helpscout, Zendesk and Zopim in particular. ● Specialize in troubleshooting the latest device/s. ● Can assist customers, even it's outside the product scope in terms of technical assistance. ● Can work efficiently under pressure. ● Eager and willing to learn new things and skills. Customer service is my trait I develop over the past year I'm working in this industry. I encounter different types of people in different nationalities and I can proudly say that I'm doing great on this expertise since helping people is one of my natural traits even before I graduated from school and start working. Technical support is a skill I carefully develop over a long period of time, since I'm always extending a helping hand to the people who need it, specially my friends and family that are not so technical. I can make sure that I'm adaptable to any situation related to my scope of work. I'm absolutely certain that my skills are a great asset to the company. And I never stop learning. I will always give my 101% which I strongly believe will be valuable to the company.
    Featured Skill Troubleshooting
    Management Skills
    Technical Support
    Customer Support
    Microsoft Office
    Email Support
  • $10 hourly
    • 4.7/5
    • (5 jobs)
    Hello, my name is Michael John and I am a seasoned BSIT graduate with expertise in web development and design. I have extensive knowledge of HTML, PHP, CSS, JavaScript, WordPress, Wix, and other CMS platforms, allowing me to create functional and aesthetically pleasing websites. In addition to my web development skills, I am proficient in graphic design tools such as Photoshop, Illustrator, InDesign, and Figma. This allows me to create visually stunning designs for various media, including websites, social media, and print materials. Throughout my career, I have had the pleasure of working with clients from various industries, providing solutions that fit their unique needs. I pride myself on my attention to detail, efficient workflow, and open communication with clients to ensure their satisfaction. Thank you for taking the time to read my profile, and I look forward to working with you!
    Featured Skill Troubleshooting
    Wix SEO Wiz
    CSS
    End User Technical Support
    Front-End Development
    Technical Support
    WordPress
    HTML5
    Writing
    JavaScript
    Wix
    Adobe Illustrator
    Figma
    Adobe InDesign
    Adobe Photoshop
  • $700 hourly
    • 0.0/5
    • (0 jobs)
    BS Information Technology. "I'm able to work independently. I like to create beautiful and functional websites"
    Featured Skill Troubleshooting
    Graphic Design
    Web Development
    Multimedia Design
  • $12 hourly
    • 5.0/5
    • (19 jobs)
    Helping others is what I’m all about, and I always make sure to deliver top-notch customer service. You can see this in my track record on Upwork, where my skills consistently lead to happy customers With over a decade of experience in Order Management, SaaS Technical Support, and Customer Care, I’ve built expertise in: • Sales • Order fulfillment and tracking • App troubleshooting • SaaS support • E-commerce • Live Chat & Email Handling • Lead Generation • Social Media Management • Data Entry & Research • Administrative Tasks I’ve handled challenges like missing items, delays, and disputes in Order Management and E-commerce. My approach includes finding creative solutions and collaborating with customer care teams, warehouses, shipping partners, and management to ensure smooth operations and customer satisfaction. In Technical/SaaS support, I engaged with users to address app complaints, providing detailed guides and investigating issues to find root causes. I ensured effective ticket triage and served as a bridge between users and the engineering team for clear communication and prompt resolutions. I’m confident in quickly learning new platforms, having used tools such as Intercom, Zendesk, Giorgias, Helpscout, FreshDesk, Shopify, Jira, Prestashop, Google Drive, ClickDesk, Zopim, Trello, Asana, Zoom, Slack, Skype, Chatra, ClickandChat, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, and iCloud. Described as a quick learner and detail-oriented, clients have recognized me as a versatile professional, capable of excelling in various fields. I’m excited about the opportunity to contribute to your team’s success! I look forward to discussing how I can be a valuable part of your growing company.
    Featured Skill Troubleshooting
    Technical Support
    SaaS
    Customer Satisfaction
    Logistics Management
    Ecommerce Order Fulfillment
    Product Knowledge
    Customer Support
    Ticketing System
    Order Fulfillment
    Customer Service
    Shipping & Order Fulfillment Software
    Order Tracking
    Online Chat Support
    Order Processing
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    I have 15 years of experience in Technical Support, a solid experience as an IT Specialist and Service Desk Analyst, a passion for troubleshooting, and a commitment to delivering exceptional customer service. My goal is to provide excellent customer service. I understand the importance of clear communication and patience when assisting users who may not be technically inclined. I am adept at explaining complex technical concepts in simple terms, ensuring end-users feel supported and confident in their IT solutions. My qualifications include: • Proficiency in troubleshooting hardware and software problems. • Knowledge of ticketing system. • Strong knowledge of network protocols and configurations. • A solid experience in VoIP. • Experience with remote desktop support tools. • Excellent interpersonal and communication skills. • A team player. I am well-equipped to contribute to your team and help maintain high technical and help desk support standards. I look forward to demonstrating my passion and commitment to delivering outstanding service to end-users. Tools I use: • Azure Admin • Salesforce • Pulseway • Zendesk • Microsoft365 • Active Directory • Google Workspace • Ring Central • Avaya OneX • AutoTask • Slack
    Featured Skill Troubleshooting
    Ticketing System
    Salesforce
    Microsoft Azure
    Incident Management
    Office 365
    Hardware Troubleshooting
    IT Support
    End User Technical Support
    Help Desk Software
    Microsoft Office
    Web Service
    Technical Support
    Zendesk
    Online Chat Support
  • $6 hourly
    • 0.0/5
    • (1 job)
    Hello there! My name is Neil. I would be honored to work on your projects immediately and I assure you that I will use my skills in the best possible way for achieving your goals and mine as well. With my IT skills and experience for more than 20 years I involve myself to BPO industry to learn more knowledge. For 8 years in the industry I started as an Outbound Sales Representative to IT manager to Team Leader to Operations Manager and Back Office Administrator. Looking forward in working with you.
    Featured Skill Troubleshooting
    Remote Connection Support
    Audio Transcription
    HighLevel
    Adobe Photoshop
    Canva
    Graphic Design
    Appointment Setting
    Network Administration
    Lead Generation
    Cold Calling
    VICIDIAL
    WordPress
    Microsoft Office
    Word Processing
  • $10 hourly
    • 0.0/5
    • (1 job)
    Hey there, I'm Zee! 😊 🚀 Efficient IT Problem-Solver 📈 Client-Centric Dedication 💪 Relentless Commitment Think of me as your trusty IT ally – hardworking and super efficient. Imagine this: when an IT issue pops up, I'm right there, tackling it with minimal supervision. I'm all about loyalty, honesty, and an unwavering commitment to making your day smoother. Now, picture this: back in my days as an IT helpdesk specialist for a tech logistics company, I was the go-to guy for employee IT requests. 🚀 I mean, seriously, I was handling a whopping 100 tickets a day like a champ! I've got a knack for efficiency and can prioritize those urgent issues like nobody's business – because your time is precious. But here's the twist: I've got a soft spot for small business owners. Here's why – I treat your business as if it were my own. Your success isn't just a goal; it's my personal mission. 🎯 Oh, and check this out: my motto is simple but powerful – I never back down, no matter how tough things get. When you're knee-deep in IT challenges, you can count on me to stand by your side, unwavering in my commitment to finding solutions. Feeling ready to tackle IT challenges head-on? Awesome! I'm just a message away. Let's have a chat about the issues you want me to resolve, and together, we'll make those IT headaches a thing of the past. 💪✨
    Featured Skill Troubleshooting
    Google Sites Administration
    Sabre
    Slack
    Google Workspace Administration
    ServiceNow
    Tech & IT
    Directory
    Microsoft Outlook
    Computer Skills
    Windows Administration
    macOS
    Microsoft Active Directory
    Microsoft Windows
    Microsoft Azure
  • $14 hourly
    • 4.0/5
    • (1 job)
    Multi-Faceted IT Pro | 10+ Years in Tech Support | Microsoft 365 & Azure Certified | Jira Service Management & ServiceNow | Windows/macOS/iOS/Android Troubleshooting | Former Team Lead & Knowledge Master
    Featured Skill Troubleshooting
    CompTIA
    Microsoft Azure
    Windows 10 Administration
    Windows 11 Administration
    Mac OS X Administration
    Microsoft Windows
    Android
    iOS
    ServiceNow
    Jira
    Office 365
    Cloud Computing
    Hardware Troubleshooting
    IT Service Management
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    PER SONALPROFILE I am a college graduate with a knowledge of computer hardware and software troubleshooting. Developed strong interpersonal and communication skill while working with business process outsourcing. Dedicated to work and enthusiastic, ability to learn and adapt quickly and provide results under pressure. Looking to work in a challenging position where I am able to leverage my skills and creativity.
    Featured Skill Troubleshooting
    Customer Service
    Interpersonal Skills
    Leadership Skills
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I served as a Team Leader and Business Analyst at my previous company for 8 years. • I worked as a chat support representative for my first 3 months in the Company before getting promoted. • Recognized as the top overall representative for three consecutive months. • Promoted as a Senior Representative • Promoted as Business Support Analyst • Promoted as a Team Manager • Expert in taking inbound and outbound calls. • An expert in sales, ensuring the best deals and offers are recommended to customers without increasing their monthly bill. • Expert in addressing billing concerns by explaining monthly bill breakdowns and offering tailored recommendations. • As a Business Support Analyst, our role is to audit all chats and calls within our site to ensure compliance with standards and the delivery of outstanding customer service. We also communicate updates and identify opportunities for improvement to continuously enhance our performance. • As a Team Leader, we monitor day-to-day operations to ensure tasks are completed efficiently and accurately. We provide guidance and support to the team members in resolving issues or challenges. • Knows basic MS Excel. • Regular Communication is important to me, so let’s keep in touch.
    Featured Skill Troubleshooting
    Customer Care
    Sales & Marketing
    Cross Functional Team Leadership
    Business Analysis
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    **About Me** Detail-oriented and highly organized professional with experience in customer service, dispute resolution, and administrative support. I bring a strong background in handling customer inquiries, managing schedules, and optimizing workflows to improve efficiency and productivity. Passionate about delivering exceptional service, I thrive in fast-paced environments that require problem-solving and multitasking skills. **Key Expertise:** 📅 **Administrative & Organizational Skills** - Calendar & schedule management - Email management & inbox organization - Customer service & support - File management (Google Drive, Microsoft OneDrive) 💻 **Technical Skills** - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Slides, Calendar) - CRM software (Zendesk, Salesforce) - Basic graphic design (Canva, Photoshop) 💬 **Communication & Interpersonal Skills** - Professional email writing - Phone etiquette & call handling - Live chat & customer support - Conflict resolution 🕒 **Time Management & Productivity** - Task prioritization - Multitasking - Deadline management - Problem-solving **Key Achievements:** - Processed an average of 50+ dispute tickets per day while maintaining 100% compliance with business processes. - Handled 120+ customer support calls daily, achieving a 95% quality score. - Reduced response time by 15% through improved workflow strategies and multitasking. - Assisted in HR operations, recruitment, and onboarding during an internship, gaining valuable organizational experience. I am eager to leverage my skills to support businesses with administrative efficiency, customer satisfaction, and workflow optimization. If you're looking for someone proactive and dedicated, let's connect and discuss how I can contribute to your success!
    Featured Skill Troubleshooting
    Email Management
    Task Coordination
    File Management
    Records Management
    Problem Resolution
    CRM Software
    Graphic Design
    Multitasking
    Human Resources
    Customer Satisfaction
    Technical Support
    Phone Communication
    Customer Service
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    PROFESSIONAL QUALIFICATION * Computer literate-knowledge in MS office especially in MS office, MS powerpoint and MS excel. * Proficient in oral and written communication both in English and Filipino. * Can communicate and interact to children with special needs. * Can handle covid patients and his/her close contacts * Professional Teacher with License * Can solved any internal/ external issues in the computer
    Featured Skill Troubleshooting
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    With a strong background in customer service, data, and order entry, I specialize in ensuring smooth operations, accurate data handling, and delivering top-notch customer experiences. My professional journey includes working as an Order Entry Specialist and Customer Care Specialist, where I’ve honed my skills in both administrative tasks and client-facing roles. As an Order Entry Specialist, I’ve mastered the art of handling detailed and precise information, ensuring compliance with relevant regulations, and maintaining productivity reports. I am adept at conducting research, managing court-related orders, and ensuring client confirmation within tight timelines. In my role as a Customer Care Specialist, I became the go-to person for handling customer inquiries and resolving complaints across various channels, including phone, live chat, and social media. I focus on providing exceptional service, sharing product knowledge, and making data-driven decisions to improve the overall customer journey. I am accustomed to working towards KPIs and maintaining a high level of accuracy when reporting and tracking errors. Additionally, my previous experience in the coffee industry as a Barista, Trainer, and Coffee Master has sharpened my attention to detail and ability to manage customer-facing operations in high-pressure environments, while mentoring and educating team members. With a blend of technical and interpersonal skills, I am ready to bring efficiency, precision, and a customer-focused approach to your projects.
    Featured Skill Troubleshooting
    Customer Support
    Order Entry
    Administrative Support
    Data Entry
    Customer Service
  • $30 hourly
    • 0.0/5
    • (1 job)
    ⚠️𝗢𝘃𝗲𝗿𝘄𝗵𝗲𝗹𝗺𝗲𝗱 𝗯𝘆 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗱𝗲𝗺𝗮𝗻𝗱𝘀? ⚠️𝗪𝗮𝗻𝘁 𝘁𝗼 𝗱𝗲𝗹𝗲𝗴𝗮𝘁𝗲 𝘁𝗮𝘀𝗸𝘀 𝗮𝗻𝗱 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝘆𝗼𝘂𝗿 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 𝘄𝗵𝗶𝗹𝗲 𝗜 𝗵𝗮𝗻𝗱𝗹𝗲 𝘁𝗵𝗲𝗺? ⚠️𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁 𝘆𝗼𝘂𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝘁𝗼𝘄𝗮𝗿𝗱𝘀 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹-𝗯𝗲𝗶𝗻𝗴? ✨𝗥𝗲𝗴𝗮𝗶𝗻 𝗰𝗼𝗻𝘁𝗿𝗼𝗹, 𝗮𝗻𝗱 𝘀𝗲𝗲𝗸 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲. 🏆 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 👉 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗶𝗻 𝘃𝗮𝗿𝗶𝗼𝘂𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿, 𝗟𝗶𝗻𝘂𝘅 (𝗲.𝗴., 𝗖𝗲𝗻𝘁𝗢𝗦, 𝗨𝗯𝘂𝗻𝘁𝘂, 𝗥𝗲𝗱 𝗛𝗮𝘁), 𝗮𝗻𝗱 𝗨𝗻𝗶𝘅. 👉 𝗜𝗻-𝗱𝗲𝗽𝘁𝗵 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗼𝗳 𝗧𝗖𝗣/𝗜𝗣, 𝗗𝗡𝗦, 𝗗𝗛𝗖𝗣, 𝗩𝗣𝗡, 𝗛𝗧𝗧𝗣/𝗛𝗧𝗧𝗣𝗦, 𝗙𝗧𝗣, 𝗦𝗡𝗠𝗣, 𝗦𝗠𝗧𝗣,𝗼𝘁𝗵𝗲𝗿 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗽𝗿𝗼𝘁𝗼𝗰𝗼𝗹𝘀. 👉 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗶𝗻 𝗰𝗼𝗻𝗳𝗶𝗴𝘂𝗿𝗶𝗻𝗴, 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗲𝗿𝘀, 𝗯𝗼𝘁𝗵 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 (𝗩𝗠𝘄𝗮𝗿𝗲, 𝗛𝘆𝗽𝗲𝗿-𝗩) 👉 𝗗𝗲𝘀𝗶𝗴𝗻, 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗿𝗼𝘂𝘁𝗲𝗿𝘀, 𝘀𝘄𝗶𝘁𝗰𝗵𝗲𝘀, 𝗳𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗮𝗻𝗱 𝗹𝗼𝗮𝗱 𝗯𝗮𝗹𝗮𝗻𝗰𝗲𝗿𝘀. 👉𝗙𝗮𝗺𝗶𝗹𝗶𝗮𝗿𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝗰𝗹𝗼𝘂𝗱 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝘀𝘂𝗰𝗵 𝗮𝘀 𝗔𝗪𝗦, 𝗔𝘇𝘂𝗿𝗲, 𝗼𝗿 𝗚𝗼𝗼𝗴𝗹𝗲 𝗖𝗹𝗼𝘂𝗱, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗱𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁, 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴. 👉 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗳𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗶𝗻𝘁𝗿𝘂𝘀𝗶𝗼𝗻 𝗱𝗲𝘁𝗲𝗰𝘁𝗶𝗼𝗻/𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 𝘀𝘆𝘀𝘁𝗲𝗺𝘀, 𝗮𝗻𝗱 𝗮𝗻𝘁𝗶𝘃𝗶𝗿𝘂𝘀 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. 👉 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗺𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝘁𝗼𝗼𝗹𝘀 (𝗲.𝗴., 𝗡𝗮𝗴𝗶𝗼𝘀, 𝗭𝗮𝗯𝗯𝗶𝘅) 𝗮𝗻𝗱 𝗹𝗼𝗴 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗳𝗼𝗿 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗶𝘀𝘀𝘂𝗲 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻. 👉𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗶𝗻 𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗻𝗴 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗣𝗼𝘄𝗲𝗿𝗦𝗵𝗲𝗹𝗹, 𝗕𝗮𝘀𝗵, 𝗼𝗿 𝗣𝘆𝘁𝗵𝗼𝗻 𝗳𝗼𝗿 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗿𝗼𝘂𝘁𝗶𝗻𝗲 𝘁𝗮𝘀𝗸𝘀 𝗮𝗻𝗱 𝘀𝘆𝘀𝘁𝗲𝗺 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻. 👉𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗼𝗳 𝘃𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 (𝗩𝗠𝘄𝗮𝗿𝗲, 𝗛𝘆𝗽𝗲𝗿-𝗩, 𝗞𝗩𝗠) 𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝘃𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀. 👉𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗼 𝗲𝗻𝗱-𝘂𝘀𝗲𝗿𝘀, 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁 𝗵𝗮𝗿𝗱𝘄𝗮𝗿𝗲 𝗮𝗻𝗱 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗶𝘀𝘀𝘂𝗲𝘀, 𝗮𝗻𝗱 𝗼𝗳𝗳𝗲𝗿 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. 👉𝗙𝗮𝗺𝗶𝗹𝗶𝗮𝗿𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝘁𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 (𝗲.𝗴., 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄, 𝗝𝗶𝗿𝗮), 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗼𝗼𝗹𝘀, 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗖𝗥𝗠) 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲. 👉 𝗦𝘁𝗿𝗼𝗻𝗴 𝗽𝗿𝗼𝗯𝗹𝗲𝗺-𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝗲 𝗮𝗻𝗱 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗽𝗿𝗼𝗺𝗽𝘁𝗹𝘆. 👉 𝗗𝗲𝘃𝗲𝗹𝗼𝗽 𝗮𝗻𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗯𝗮𝗰𝗸𝘂𝗽 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗮𝗻𝗱 𝗱𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗿𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗽𝗹𝗮𝗻𝘀. 🏆 𝗦𝗼𝗳𝘁 𝗦𝗸𝗶𝗹𝗹𝘀: 👉 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁 𝘄𝗶𝘁𝗵 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀, 𝗲𝗻𝗱-𝘂𝘀𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝗱𝘂𝗿𝗲𝘀 𝗮𝗻𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗶𝘀 𝗰𝗿𝘂𝗰𝗶𝗮𝗹. 👉 𝗦𝘁𝗿𝗼𝗻𝗴 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 𝗽𝗿𝗼𝗯𝗹𝗲𝗺-𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗮𝗻𝗱 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁𝗹𝘆. 👉 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝘁𝗮𝘀𝗸𝘀 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲 𝘁𝗶𝗺𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁𝗹𝘆, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗱𝘂𝗿𝗶𝗻𝗴 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗶𝗻𝗰𝗶𝗱𝗲𝗻𝘁𝘀. 👉 𝗦𝘁𝗮𝘆 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗲𝗺𝗲𝗿𝗴𝗶𝗻𝗴 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗮𝗻𝗱 𝗮𝗱𝗮𝗽𝘁 𝘁𝗼 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗜𝗧 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲. 👉 𝗪𝗼𝗿𝗸 𝘄𝗲𝗹𝗹 𝗶𝗻 𝗮 𝘁𝗲𝗮𝗺 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁, 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗼𝘁𝗵𝗲𝗿 𝗜𝗧 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝗮𝗻𝗱 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁𝘀. 👉 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱𝘀 𝗼𝗳 𝗲𝗻𝗱-𝘂𝘀𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗱𝗱𝗿𝗲𝘀𝘀𝗶𝗻𝗴 𝘁𝗵𝗲𝗶𝗿 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝘀 𝗽𝗿𝗼𝗺𝗽𝘁𝗹𝘆. 𝗠𝘆 𝗴𝗼𝗮𝗹 𝗶𝘀 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗰𝗿𝗲𝗮𝘁𝗲 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗵𝗼 𝗸𝗲𝗲𝗽 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲. 🟢 𝗜𝗳 𝘆𝗼𝘂'𝗿𝗲 𝘀𝗼𝗹𝗱 𝗮𝗻𝗱 𝘁𝗵𝗶𝗻𝗸 𝘄𝗲'𝗿𝗲 𝗮 𝗴𝗼𝗼𝗱 𝗳𝗶𝘁. 💬 𝗗𝗿𝗼𝗽 𝗮 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗮𝗻𝗱 𝗹𝗲𝘁 𝗺𝗲 𝗸𝗻𝗼𝘄.. 🎍📞 𝗪𝗵𝗮𝘁 𝘁𝗶𝗺𝗲 𝘄𝗼𝗿𝗸𝘀 𝗯𝗲𝘀𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂 𝗳𝗼𝗿 𝗮 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗰𝗮𝗹𝗹 *𝘄𝗶𝗻𝗸*
    Featured Skill Troubleshooting
    Network Operating System
    Network Administration
    Network Software
    VoIP
    Asterisk
    System Deployment
    System Monitoring
    System Maintenance
    System Testing
    System Security
    Windows Server
    VICIDIAL
    Network Security
    Firewall
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Need swift and expert IT support? I'm your go-to tech solution provider, offering top-notch problem-solving skills and a commitment to client satisfaction. Skills: ✅Certified Google IT Support ✅ Technical Support ✅ System Administrator ✅ Windows Expert ✅ Jira Expert ✅ Account Administration (Onboarding, offboarding, password resets, etc) ✅ Jira Administration ✅ Customer Support ✅ Phone, Chat and Email Support ✅ Fix any issues on your PC & Mac ✅ Hardware and Software Troubleshooting ✅ Asset Inventory Management ✅ and other IT task that would help your company! Tools: ✅ Atlassian (Jira and Confluence) ✅ Google Workspace ✅ Microsoft Office Tools ✅ Office365 ✅ Zoom ✅ Okta ✅ ServiceNow ✅ Slack ✅ JumpCloud ✅ Jamf ✅ Apple Business Manager ✅ SnipeIT ✅ In-house apps and others Ready to tackle your tech challenges? Share the details and let's schedule a discovery call. Let's make some tech magic happen! Ready when you are! *wink* Talk soon! Wendell
    Featured Skill Troubleshooting
    Facebook Advertising
    Phone Support
    IT Support
    IT Consultation
    Data Entry
    Software Design
    Software Development
    WordPress
    Video Editing
    Adobe Premiere Pro
    Social Media Advertising
    Technical Support
    Adobe Photoshop
    Photo Editing
    Tech & IT
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Professional Summary Experienced Technical Support Engineer and Reporting Analyst with strong expertise in data reporting, system installation, client support, and IT infrastructure. Skilled in handling complex systems such as Austco Tacera Nurse Call, CCTV, and Network Management Systems, with a track record of delivering accurate reports and resolving technical issues efficiently. Known for reliability, adaptability, and 24/7 client support. Key Skills -Data Reporting & Analysis (Daily/Weekly/Monthly/Quarterly) -System Installation: Intercom, CCTV, Nurse Call (Austco Tacera) -Network Setup & Troubleshooting -Structured Cabling Design & Implementation -Technical Documentation & Project Coordination -Client Support (Face-to-Face, Phone, Email) -Hardware/Software Troubleshooting -24/7 On-Call Support | SLA Management | SOP Compliance Highlighted Projects & Accomplishments -Lead Technical Engineer for multiple Austco Tacera Nurse Call installations across healthcare facilities. -Coordinated successful installations and support for CCTV and NMS systems in government and private sectors. -Conducted end-user training for hospital staff and led technical presentations for clients. -Prepared and delivered timely, validated ad hoc and scheduled reports for business insights. -Attended Tacera Technical Training in Singapore (Nov 2015), enhancing product expertise. -April 2024 Spot Awardee for the A3 role -June 2024 Spot Awardee for the A3 Role -Q2 Execute – Top Employee for A3 Role
    Featured Skill Troubleshooting
    SAP HANA
    Information Analysis
    Data Analysis
    Hardware Troubleshooting
    Transaction Processing
    Computer Network
  • $8 hourly
    • 0.0/5
    • (1 job)
    * Excellent relationship building with customers, very reliable and professional person, broad skills and experience in soft skills (probing, navigation skills, etc.), technical and customer interaction. * Team player and provides knowledge and experience among team mates and colleagues without hesitation and doesn't have any problems accepting comments and suggestions from others. * Enjoys rapport building and customer interaction. Has a strong persuasive skills and confidence with meeting task. * Have been into Consumer and Business Technical support for the last 10 years with solid
    Featured Skill Troubleshooting
    Microsoft Teams
    Ticketing System
    Windows Administration
    VoIP Software
    Customer Support
    Web Application
    Video Editing
    VoIP
    Video Advertising
    Desktop Support
    Email Support
    Technical Support
    Phone Support
    Incident Management
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I am highly motivated skilled individual. Having 5+ years experienced in IT Helpdesk and customer service. Been a part of one leading company. I have a professional and positive phone manner, I can provide email support, ticket, and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience. Applications handled: • Active Directory • ServiceNow • Bomgar • TeamViewer • Microsoft Teams • Explorer++ • CRM • Citrix • PowerDirector • Microsoft Office Tools
    Featured Skill Troubleshooting
    ServiceNow
    Online Chat Support
    Technical Support
    Citrix
    Database
    Microsoft Office
    Cyberlink PowerDirector
    Desktop Application
    Customer Service
    TeamViewer
    CRM Software
    Email Support
    Microsoft Active Directory
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    I'm an IT specialist and also have experience in data encoder and photo editing. I have worked as IT support in the multimedia network and also in social media.
    Featured Skill Troubleshooting
    Social Media Management
    Web Development
    Data Entry
    Photo Editing
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    I'm a dedicated and detail-oriented professional with over 2 years of experience in customer support, now expanding into the world of freelancing — part-time or full-time. In my previous role, I handled customer inquiries, resolved issues efficiently, and ensured a smooth experience across email, chat, and other platforms. Through this, I developed strong communication, multitasking, and problem-solving skills — all of which I now bring into my freelancing work. I’m currently offering services in: 🎬 Video Editing (Shorts, Reels, Transitions, Basic Effects – using Adobe Premiere Pro) 🎮 Gaming Support (Games like Dota 2, League of Legends, Valorant, CS2) 📊 Basic Data Entry (Excel, Google Sheets, typing, formatting) 📩 Email Support & Virtual Assistance
    Featured Skill Troubleshooting
    Customer Support
    Gaming
    Technical Support
    Typing
  • $5 hourly
    • 3.9/5
    • (1 job)
    - Service-oriented Customer Support Representative with 7 years of experience in contact center operations. - Worked for SaaS companies for 5 years - Recognized as Top Associate Manager for multiple months (2022) - C2 Level English proficiency (verbal/written) - Above average typing speed (56 wpm) - Experienced in remote work (4 years) - Efficient in handling 4 -6 chats capacity - Stable internet connections with multiple devices (i5 Laptop and i7 desktop) Expertise: - Zendesk - Salesforce - LivePerson - Khoros - Tableau - Nice IEX - Oracle - Slack - Jira - Notion - Google Suite Apps - Jobber - Adobe Creative Cloud - Workday - Smartsheet
    Featured Skill Troubleshooting
    Problem Solving
    Problem Resolution
    Email Support
    Online Chat Support
    Customer Service
    Interpersonal Skills
    Customer Retention
    Customer Satisfaction
    People Management
    Data Management
    Time Management
    Technical Support
    Communication Skills
    Customer Support
  • $5 hourly
    • 0.0/5
    • (1 job)
    (October 2021 – Present) Global Payments IT Service Desk Analyst Support: Regular and Contractor Employees ·Respond to technical assistance requests via phone, email, and ITSM Platform in an effective and timely manner. ·Log all help desk interactions in the client’s nominated ticketing system (Service Manager) ·Diagnose, troubleshoot and resolve all hardware and software operating issues in line with agreed SLAs ·Perform basic administration tasks (such as password resets, and account creations/deletions) as defined in the specific customer configuration work rules ·Perform impact analysis and incident identification to determine if requests and incidents assigned to the Service Desk require escalation to the next level (End User Compute, MS Engineering, Networks, Unified Communications) March 2017 – 2021 Concentrix Philippines Account: Microsoft Corporation Support: Windows Operating System Tier 2 Technical Support and Floor Support ·Receive and resolve escalated cases by Tier 1 representatives. ·Continues floor support to ensure that agents are well-trained. ·Communicate positive as well as negative feedback. Providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. ·POC for Tier 2 advocates. ·Generate reports such as scorecards, escalation volume, and other client needed reports. ·Handles schedule of Tier 2 advocates. ·Take on additional duties (i.e. providing insights for a client call out cases, monitoring high handle time, determining emerging issues, analyzing data performance review.)
    Featured Skill Troubleshooting
    Software Debugging
    Hardware Troubleshooting
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    Tech Enthusiast | Web & Cinematic Design | Passionate Photographer As a BS Information Technology graduate with a year of experience in the tech industry, I am passionate about blending technology with creativity. I have a growing skill set in web design, cinematic visuals, and photography. I’m always eager to learn, adapt, and enhance my craft to deliver fresh, visually engaging digital experiences. I focus on: • Web Design & Development • Cinematic Visuals & Video Editing • Photography & Image Editing • User-Centered Design • Creative Problem-Solving Driven by curiosity and a desire to improve, I’m excited to take on new challenges and collaborate on projects that push creative and technical boundaries. Let’s work together to bring your ideas to life!
    Featured Skill Troubleshooting
    Web Design
    Photograph
    IT Support
    Academic Writing
    Facebook Ads Manager
    Web Development
    Front-End Development
    Communication Skills
    Information Technology
    Virtual Assistance
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