Hire the best Troubleshooting Freelancers in Caloocan City, PH

Check out Troubleshooting Freelancers in Caloocan City, PH with the skills you need for your next job.
  • $15 hourly
    I've been in the Technical/Customer Support field for about 7 years. I've worked in different positions including Escalations Support, email support, and customer service. I can say that I am a well-rounded individual and I take pride in the work I do. Here are some traits and skills that you can expect: ✓ I am very professional ✓ I am a good listener ✓ I am very patient and polite ✓ I am very resourceful ✓ I am a positive person ✓ I am goal-oriented ✓ I am a very technical person ✓ I am always willing to learn
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Following Procedures
    Helpdesk
    Customer Support Plugin
    Computer Skills
    Desktop Support
    Customer Service
    Microsoft Office
    Customer Support
    Technical Support
    Order Processing
    Online Chat Support
    Email Support
    Order Tracking
  • $6 hourly
    Hi! I have eight years of experience working in customer service relations, during which I handled many calls, chats, and emails. These days, I spend my days as a quality assurance inspector and chief trainer for a customer service group. I'm both self-motivated and able to work well with others. I'm excited to share what I've learned and help others advance in their careers. I can help you with the following: - Answering customer inquiries through phone, live chat, and email follow-up support - Customer retention service - Entering Data - Research - Create training materials, documents, and modules - Conducting training for newly hired employees - Providing upskilling training to current employees Proud achievements that I can share with you: - Customer Satisfaction Rate of 96% - Consistently hits monthly sales goals - Top 2 agents in May 2018 scored 106.23% - Top 1 agent in August 2018 scores 105.44% - Top Alpha Support in March 2019 scores 105.50% - Received an Awesome Award in August of 2019 given to the top 10 highest rate agents who passed all metrics for 6 consecutive months. - Consistently have my own team on Top 10 in all teams in the line of business for 7 consecutive months. - Constantly hits team monthly sales goals. Looking forward to chatting or having a call with you so I would know what I can do for you and for your business. 
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    Shopify
    Phone Communication
    Customer Support
    Communication Etiquette
    Shipping Labels
    Customer Service Training
    Shipping Plugin
    Product Knowledge
    Order Tracking
    Alternative Dispute Resolution
    Time Management
    Email Communication
    Data Entry
  • $10 hourly
    Hello, my name is Michael John and I am a seasoned BSIT graduate with expertise in web development and design. I have extensive knowledge of HTML, PHP, CSS, JavaScript, WordPress, Wix, and other CMS platforms, allowing me to create functional and aesthetically pleasing websites. In addition to my web development skills, I am proficient in graphic design tools such as Photoshop, Illustrator, InDesign, and Figma. This allows me to create visually stunning designs for various media, including websites, social media, and print materials. Throughout my career, I have had the pleasure of working with clients from various industries, providing solutions that fit their unique needs. I pride myself on my attention to detail, efficient workflow, and open communication with clients to ensure their satisfaction. Thank you for taking the time to read my profile, and I look forward to working with you!
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    Wix SEO Wiz
    CSS
    End User Technical Support
    Front-End Development
    Technical Support
    WordPress
    HTML5
    Writing
    JavaScript
    Wix
    Adobe Illustrator
    Figma
    Adobe InDesign
    Adobe Photoshop
  • $8 hourly
    Welcome to Exceptional Customer Service! 🔥 Are you seeking a dedicated and proactive customer service professional? Look no further! With 9 years of experience in delivering top-notch service and ensuring client satisfaction, I bring a passion for exceeding expectations and resolving issues with finesse. What I Offer: 💁🏻‍♀️ Customer-Centric Approach: My focus is on understanding and fulfilling client needs promptly and efficiently, ensuring a seamless experience. Problem Resolution: Proficient in addressing concerns, I pride myself on finding effective solutions that leave clients feeling heard and valued. Communication Expertise: Clear and empathetic communication is my forte, fostering positive relationships and trust with clients. Peace of Mind (you’re in good hands) 😉 Key Skills: 📍 Customer Service: ✔️ Extensive 9-year background in Customer Service ✔️ Skilled in Chat and Email support ✔️ Experienced in Inbound and Outbound calling. ✔️Proficient in Data Entry ✔️ Skilled Compliance Call Quality Analyst ✔️ Experienced in Team Management and Coaching ✔️ Experienced as a Senior Technical Support 📍Other Skills: ✔️ Global Student Counsellor/ Admissions Officer ✔️ Knowledgeable in Bookkeeping and US Taxation encoding ✔️ Account Management (Translation and Affiliate Marketing) ✔️ Executive Assistant ✔️ Social Media Manager 🛠️ Tools and Apps I am familiar with 🛠️ 📍CRM Tools: 🌟 Salesforce 🌟 FreshSales 🌟 Click Up 🌟 Asana 🌟 PipeDrive 🌟 HubSpot General Tools: 🌟 G-suite 🌟 Microsoft 365 🌟 Dropbox 📍 Communication 🌟 Tawk 🌟 Ring Central 🌟 Zoom 🌟 WhatsApp, Slack, WeChat, Discord 🌟 Ding Talk 🌟 Spoke Phone 📍 Accounting Tools/Apps 🌟 QuickBooks Online 🌟 Wave Accounting software 🌟 Drake Tax Software 🌟 Turbo Tax 📍 Education Sector Apps/ Tools 🌟 Study Link 🌟 OA Student Management system 🌟 Banner 🌟 RTO Manager 🌟 PRISMS system 📍 Other applications/ tools 🌟 CANVA 🌟 Adobe Photoshop 🌟 Picsart 🌟 Facebook Meta 🌟 Splashtop 🌟 Adobe Acrobat 🌟 GES Point (translation software) Why Choose Me? 🌟🌟🌟🌟🌟 My commitment is to not just meet but exceed your customer service expectations. I'm dedicated to ensuring your clientele receives the attention and assistance they deserve, ultimately contributing to your business's success. Let's collaborate to elevate your customer service standards and create lasting positive experiences for your clients!
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    Email Support
    Online Chat Support
    Call Center Management
    English
    Customer Experience
    File Management
    Quality Assurance
    Freshworks CRM
    Administrative Support
    Virtual Assistance
    Customer Service
    Microsoft Excel
    Accuracy Verification
    Data Entry
    Microsoft Office
  • $5 hourly
    I started my career as IT Support. Majority of my working days was spent on the field since I was assigned as a Field IT Support. I'm expert when it comes to troubleshooting computer issues and provides guidance to users, I also exposed in assisting clients via email, phone, and remote desktop to solve their technical problem of electronic devices or softwares. SKILLS ● Identifying hardware and software solutions. ● Troubleshooting technical issues. ● Diagnosing and repairing faults. ● Resolving network issues. ● Installing and configuring hardware and software. ● Speaking to customers to quickly get to the root of their problem. ● Providing timely and accurate customer feedback. ● Talking customers through a series of actions to resolve a problem. ● Following up with clients to ensure the problem is resolved. ● Replacing or repairing the necessary parts. ● Supporting the roll-out of new applications. ● Providing support in the form of procedural documentation. ● Managing multiple cases at one time. ● Testing and evaluating new technologies. ● Conducting electrical safety checks on equipment.
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    System Maintenance
    Business Application Maintenance
    Product Installation Support
    Customer Support
    Linux
    Google Docs
    Google Sheets
    Accuracy Verification
    End User Technical Support
    Software QA
    Computer Assembly
    Software Version Upgrade
    Computer Maintenance
    Software Testing
  • $7 hourly
    I'm Customer Service Representative for almost 2yrs handling all international accounts. I've been part of Telco and Fraud Account team.
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    Fraud Detection
    Customer Service
    Technical Support
    Fast Track
    Computer Skills
    Complaint Management
  • $20 hourly
    I'm a Social Media Manager and Ads Specialist with 5 years of experience. I am passionate about helping Business Owners, Professionals, and Entrepreneurs to create and grow their Social Media presence through different Social Media Platforms. • $30k Total Ad Spent • Responsible in creating strategic plan for Social Media • Structure and Develop all Social Media Platforms • Established and Drive Traffics to Websites • Create a right-fit and strategic Ad Campaigns • Analytic and Tactical review for Ad results data. • Proven Track record of working campaigns structures.
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    Facebook Ads Manager
    Graphic Design
    Social Media Marketing
    Google Ad Manager
    Administrative Support
    Marketing Campaign Setup & Implementation
    Facebook Pixel Setup & Optimization
    Media Buying
    Google Ads
    Social Media Advertising
    Facebook Advertising
    Social Media Engagement
    Social Media Management
  • $7 hourly
    I have over 17 years of support experience and am very matured towards work decipline. I am client and business oriented. 11 years of that experience, I was appointed as a supervisor. Supported Technical, Customer service, and also Sales. I am trained and oriented with Telco, Financial and Technical accounts. Recently, I have decided to re-engaged to freelancing as Account Manager, Administrator, and Client Director. Working directly for US employers and others were through agency. One of the recent client I worked for, a medical staffing agency in the US. I took lead in creating their work and process flow. Increasing the daily staffing expectancy, work efficiency and increase in weekly revenue.
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    Root Cause Analysis
    Customer Service Analytics
    Accounting Basics
  • $7 hourly
    I have Solid experience when it comes to Customer service , Customer Relations and Technical support . I'm flexible and Versatile and can manage under pressure.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Customer Support
    Microsoft Word
    Customer Service
    Computer Hardware
    Computer Hardware Installation
    Technical Support
    DSL Troubleshooting
    Microsoft Excel
    English
    Online Chat Support
  • $5 hourly
    I have a background and experience in providing excellent customer service. Been with two telecommunications company as an agent and this backs me up in dealing with any type of customer profiles.
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    Customer Support
    Communication Etiquette
    Communication Skills
    BPO Call Center
    Customer Service
    Order Tracking
  • $12 hourly
    Hello there! My given name is Hitomi, but you can also call me Tomi for short. Currently, I'm a tech support specialist at handling VPN applications and DNS service and any software and hardware related concerns. Quick and Straight to the point responses for Customer's Query. Marked my 1st year of work experience in my current company, but I'm confident I can adapt to any other task. ● Specialize in Chat and Email support queries. ● Have vast knowledge in using Helpscout, Zendesk and Zopim in particular. ● Specialize in troubleshooting the latest device/s. ● Can assist customers, even it's outside the product scope in terms of technical assistance. ● Can work efficiently under pressure. ● Eager and willing to learn new things and skills. Customer service is my trait I develop over the past year I'm working in this industry. I encounter different types of people in different nationalities and I can proudly say that I'm doing great on this expertise since helping people is one of my natural traits even before I graduated from school and start working. Technical support is a skill I carefully develop over a long period of time, since I'm always extending a helping hand to the people who need it, specially my friends and family that are not so technical. I can make sure that I'm adaptable to any situation related to my scope of work. I'm absolutely certain that my skills are a great asset to the company. And I never stop learning. I will always give my 101% which I strongly believe will be valuable to the company.
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    Management Skills
    Technical Support
    Customer Support
    Microsoft Office
    Email Support
  • $5 hourly
    Dedicated helpdesk professional currently providing support technical support in end user environment. Skilled problem solver able to communicate with users at all levels of technical proficiency, Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral devices.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Word
    Technical Support
    Microsoft Excel
    System Installation & Upgrades
    Customer Service
    Phone Support
    Email Support
    Online Chat Support
  • $11 hourly
    PERSONAL PROFILE: Creative People- Oriented Hard Working Responsible Quick Learner Resourceful Dependable Organized Self Starter Resilient Positive work attitude Solution-Oriented
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    Computer
    QGIS
    Python
    C++
    Geospatial Data
    Electronics
    Linux
    Drone
    Solar Energy
    Quality Assurance
    Electrical Engineering
  • $6 hourly
    Hello there! My name is Neil. I would be honored to work on your projects immediately and I assure you that I will use my skills in the best possible way for achieving your goals and mine as well. With my IT skills and experience for more than 20 years I involve myself to BPO industry to learn more knowledge. For 8 years in the industry I started as an Outbound Sales Representative to IT manager to Team Leader to Operations Manager and Back Office Administrator. Looking forward in working with you.
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    Remote Connection Support
    Audio Transcription
    HighLevel
    Adobe Photoshop
    Canva
    Graphic Design
    Appointment Setting
    Network Administration
    Lead Generation
    Cold Calling
    VICIDIAL
    WordPress
    Microsoft Office
    Word Processing
  • $10 hourly
    Hey there, I'm Zee! 😊 🚀 Efficient IT Problem-Solver 📈 Client-Centric Dedication 💪 Relentless Commitment Think of me as your trusty IT ally – hardworking and super efficient. Imagine this: when an IT issue pops up, I'm right there, tackling it with minimal supervision. I'm all about loyalty, honesty, and an unwavering commitment to making your day smoother. Now, picture this: back in my days as an IT helpdesk specialist for a tech logistics company, I was the go-to guy for employee IT requests. 🚀 I mean, seriously, I was handling a whopping 100 tickets a day like a champ! I've got a knack for efficiency and can prioritize those urgent issues like nobody's business – because your time is precious. But here's the twist: I've got a soft spot for small business owners. Here's why – I treat your business as if it were my own. Your success isn't just a goal; it's my personal mission. 🎯 Oh, and check this out: my motto is simple but powerful – I never back down, no matter how tough things get. When you're knee-deep in IT challenges, you can count on me to stand by your side, unwavering in my commitment to finding solutions. Feeling ready to tackle IT challenges head-on? Awesome! I'm just a message away. Let's have a chat about the issues you want me to resolve, and together, we'll make those IT headaches a thing of the past. 💪✨
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    Google Sites Administration
    Sabre
    Slack
    Google Workspace Administration
    ServiceNow
    Tech & IT
    Directory
    Microsoft Outlook
    Computer Skills
    Windows Administration
    macOS
    Microsoft Active Directory
    Microsoft Windows
    Microsoft Azure
  • $15 hourly
    A determined and driven Professional with more than six years of leadership experience. By ensuring the quality of the staff through interviews and training workshops, tight schedules with rapidly approaching deadlines are achieved in a team-oriented atmosphere. Conflicts regarding daily operation and clients are easily alleviated with flexibility and open-mindedness in order to guarantee the success of the department and the vision of the company.
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    Leadership Skills
    People Management
    Coaching
    Performance Management
    Management Skills
  • $5 hourly
    Experienced Virtual Assistant with a versatile skill set in Graphic Design, Data Entry, General Virtual Assistance, and LMS Administration. Diligent and detail-oriented, I bring creativity and organizational prowess to enhance your business operations. Services Offered Graphic Design: Proficient in Adobe Creative Suite Designing eye-catching visuals for branding and marketing materials Data Entry: Accurate and efficient data entry skills Organizing and maintaining databases with a keen attention to detail General Virtual Assistance: Managing emails, calendars, and appointments Conducting research and providing administrative support LMS Administration: Expertise in Learning Management System operations Ensuring smooth implementation and user support Key Attributes: Proactive problem solver Excellent time management skills Strong communication and collaboration abilities Adaptable and quick learners Why Choose Me: I am dedicated to delivering high-quality work, meeting deadlines, and contributing to the overall efficiency of your business. Whether it's designing engaging visuals, handling data with precision, or providing general virtual assistance, I am committed to helping you succeed. Let's collaborate to elevate your business to new heights!
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    Wix SEO Wiz
    SEO Keyword Research
    Computer Maintenance
    Computer Hardware Installation
    Administrative Support
    Virtual Assistance
    Customer Service
    Technical Support
    Network Administration
    Hardware Troubleshooting
    Microsoft Office
    Learning Management System
    Rebranding
    Graphic Design
  • $10 hourly
    * Process Enhancement: Collaborated with cross-functional teams to identify inefficiencies, devising improvement plans and ensuring seamless implementation. * Data Analysis: Proficient in analyzing data, metrics, and trends to gauge process effectiveness, compliance, and inform continuous improvement initiatives. * Regulatory Compliance: Kept abreast of industry regulations, conducted audits (ISO 20000-1:2018), and ensured alignment with rules, minimizing compliance risks through corrective actions. * ITIL 4 Certified: Holds ITIL 4 certification and imparts training to TIDS PH, contributing to a proficient workforce. * Training Initiatives: Conducted "Code Your Career" classes for fresh graduates, covering service desk skills and a broad spectrum of IT knowledge. * ISO Audit Success: Successfully managed external and internal ISO audits for various teams, including Single Point of Contact, IT Infrastructure Operations, Database Management, and TIP Support, achieving recertification and surveillance audit success. * Service Excellence: Served as the Engagement Director for TELUS Enable, overseeing 8 Lines of Business within TIDS PH. * Project Management: Acted as interim Project Manager for TIDS' 2023 Pillar Projects, demonstrating leadership and project management skills. * Fieldglass Ownership: Managed TIDS SOW ownership and On/Off Boarding Prime responsibilities within Fieldglass. * Project Lead/Owner: Spearheaded the development of the Mars Chatbot, an internal tool catering to general and "Geo-Specific" queries. Also, led the Portfolio Mapping initiative, utilizing Process Mining techniques for Functional Area alignment across all Lines of Business within TIDS PH. * Training Expertise: Proficient in designing and delivering training programs for various accounts, ensuring continuous skill development for ITOP Helpdesk teams. * Training Needs Analysis: Conducts thorough analyses to identify gaps in agent/account performance and tailors training programs to address specific needs, contributing to overall performance improvement. * Coaching and Mentoring: Engages in coaching and mentoring activities, applying gap analysis techniques to enhance individual and team performance. * Process Improvement: Actively involved in process improvement initiatives, contributing to streamlined operations and heightened efficiency within the ITOP Helpdesk environment. * Project Management: Demonstrates project management skills, overseeing account support and development activities to achieve project goals and objectives. * Collaboration with Onshore Team: Works collaboratively with the Onshore Team and partners to develop effective strategies for new support initiatives, ensuring seamless integration with existing processes. * Mentorship: Guides Learning Services Trainees, fostering their development into effective trainers, contributing to a skilled and knowledgeable workforce. Job Highlights: * Conducts up-skill and new-hire trainings for key accounts including: SPOC TI Tier I (TELUS Helpdesk) SPOC TI Tier II (TELUS Remote Desktop Specialist) SPOC Frontline Chat ICR - Desktop Wireline Group (Provisioning Team) Nutrien Service Desk (Agricultural Firm) Westjet Service Desk (Airline Company) * Problem Identification: Proficient in identifying technical issues, diagnosing error messages, and determining their root causes. * Resolution or Escalation: Capable of providing immediate resolutions when possible. If issues require specialized attention, we efficiently escalate them to the appropriate support team. * Tracking and Monitoring: Responsible for tracking and monitoring the status of reported issues, ensuring timely follow-up and resolution. * Technical Knowledge: Possess comprehensive knowledge of desktop hardware and software, as well as data/IP products and services. * Problem Analysis: Demonstrate the ability to analyze system operations, application functionalities, and address PC and network-related problems. * Network Expertise: Well-versed in LAN/WAN technology, TCP/IP protocols, VPN setups, and familiar with Cisco environments.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Hardware Troubleshooting
    Microsoft Office
    ServiceNow
    Microsoft Azure
    Microsoft Active Directory
    Training & Development
    Compliance
    Process Infographics
  • $5 hourly
    To seek a good opportunity in a good company that enables me to improve my skills, increase practical experiences, fulfill my personal ambition and expand my knowledge. 💼 1 year experience as customer service and dispatcher 💼 1 year experience as E-Commerce 💼 1 year experience as I.T field specialist 🔥 2 years as helpdesk associate and analyst Do you want to know the skills I am knowledgeable about? 👇🏻👇🏻👇🏻 🌟Has good working knowledge of computer hardware and software programs, including Microsoft application 🌟Proficient in typing and data encoding 🌟Can work efficiently under continuing pressure and extended hours based on call center work experience 🌟Can work under a team or personally 🌟Team player, flexible, confident and good in work ethics 🌟 Capable of multi-tasking 🟢If you're sold and think we're a good fit. 📩 Drop a personalized message and let me know. 📞What time works best for you for a discovery call?
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Beta Testing
    Game Testing
    PowerPoint Presentation
    Microsoft Word
    Adobe Photoshop
    Microsoft Excel
    Helpdesk
    Help Desk Software
    Data Entry
    Tech & IT
    Information Technology
  • $30 hourly
    EXPERTISE Oracle XStore Point of Sale System VB. NET SQL Oracle Database Data Maintenance Troubleshooting Problem Solving Project Coordination Microsoft Office
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    Desktop Application
    Application
    IT Service Management
    Problem Solving
    Business Application Maintenance
    VB.NET
    Point of Sale & Payment Systems
    Oracle Database
  • $8 hourly
    **Started my career as a Management trainee and promoted as Showroom Officer **Was able to develop may communicatio,n, decision making, manpower handling and marketing strategy skills **Worked with BPO for about 4 years both Technical and Customer Service support
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    Customer Care
    Sales & Marketing
    Freelance Marketing
    Marketing
    Business Management
    Management Skills
    Marketing Management
  • $10 hourly
    Clear and concise communication is key to successful collaboration. I ensure that all stakeholders are well-informed about the testing process, results, and any potential risks.
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    Time Management
    Organizational Development
    Communication Skills
    Quality Assurance
  • $8 hourly
    * Excellent relationship building with customers, very reliable and professional person, broad skills and experience in soft skills (probing, navigation skills, etc.), technical and customer interaction. * Team player and provides knowledge and experience among team mates and colleagues without hesitation and doesn't have any problems accepting comments and suggestions from others. * Enjoys rapport building and customer interaction. Has a strong persuasive skills and confidence with meeting task. * Have been into Consumer and Business Technical support for the last 10 years with solid
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    Microsoft Teams
    Ticketing System
    Windows Administration
    VoIP Software
    Customer Support
    Web Application
    Video Editing
    VoIP
    Video Advertising
    Desktop Support
    Email Support
    Technical Support
    Phone Support
    Incident Management
  • $5 hourly
    I'm an adaptable professional with a background in electrical engineering and experience in public service. With strong technical skills and a commitment to excellence, I excels in roles requiring quick adaptation, critical thinking, and effective communication. Now seeking remote opportunities.
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    Accounting Basics
    Problem Solving
    Time Management
    Electrical Engineering
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Social Customer Service
    English
    Active Listening
    Critical Thinking Skills
    Customer Service
    Typing
    Data Entry
  • $5 hourly
    Objectives: To obtain a position that utilizes my skills and experience in the business process outsourcing industry and my ability to provide efficient secretarial support.
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    Administrative Support
    Upselling
    Multitasking
    Calendar Management
    Google Calendar
    Customer Support
    Customer Service
    Photo Editing
    Adobe Photoshop
    Transaction Data Entry
    Canva
    Google
    Microsoft Office
    Data Entry
  • $30 hourly
    I have knowledge in Fixing Computers, Troubleshooting, Also i'm good at MS Office and can follow instructions.
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  • $5 hourly
    DESCRIPTION Hello Iam John! 8 years of being professional in financial industry, Iam interested to apply for any position that correlates my experiences and also to my skills, communication, interpersonal and technical management that can be utilized in assisting tasks and projects between client and I.
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    Communication Skills
    Email Marketing Strategy
    Online Transaction Processing
    Data Management
    Sales Analytics
    Navigation System Design
    Visual Basic for Applications
    Software Design
    Hardware Troubleshooting
    Web Analytics Software
    Data Analytics
    Microsoft Access
    Autoencoder
    Error Detection
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