Hire the best Troubleshooting Freelancers in Cavite, PH
Check out Troubleshooting Freelancers in Cavite, PH with the skills you need for your next job.
- $12 hourly
- 5.0/5
- (2 jobs)
My goal is to partake my customer service and selling skills to prospective employers. I used to work as a Team leader for Customer Service at multiple retail industries specializing in automotive and ebike/bicycle. I've stayed a total of 10 years with both industries and a fruitful one at that. I enjoy my job, and because of this reason, I excel at it.
Troubleshooting
Cross Functional Team LeadershipPR Team HiringTechnical SupportTechnical ManualCustomer ServiceRetailBicycleAutomotive - $40 hourly
- 4.3/5
- (69 jobs)
I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for fourteen years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report based on Data Analysis creating a productivity report The middle man between HR and Team members for legal matters concerns and many more I am very easy to work with, a fast learner, and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot -Halo PSA -ServiceNow -Microsoft CRM Dynamics Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect -NinjaOne
Troubleshooting
Google Workspace AdministrationCustomer EngagementAtlassian ConfluenceEmail CommunicationTicketing SystemOffice 365Microsoft SharePoint AdministrationMicrosoft Exchange OnlineMicrosoft OutlookShopifyBusiness with 10-99 EmployeesHelpdeskTechnical Documentation ManagementDNS - $5 hourly
- 0.0/5
- (0 jobs)
* Tivoli Storage Manager (TSM) Administration * Linux Administration * Network, and Windows Administration * Software Packager Trainer * Software Packaging * Converting legacy software to Microsoft Installer using Installshield and AdminStudio * IT Policy, Internet and wireless security management * Wired/Wireless LAN/VPN structured cabling * Helpdesk and Technical Support * Disaster Recovery, Backup and restore (Netbackup, BackupExec, Netapp, Commvault,TSM) * Storage Devices (ESL, MSL, VLS, MSA, EVA, XP Array), TS3500 Storage Library, EMC Clariion, IBM Tape Library) * Manage and monitor CCTV * Call Center Experience through Technical Support * Exin ITIL V3 Foundation (Certified) * HP0-M36 HP Data Protector Software Fundamentals for Windows (Certified) * HP0-M37 HP Data Protector Software Fundamentals for UNIX (Certified) * 250-371 Administration of Symantec Net Backup 7.5 for Windows (Certified) * 250-271 Administration of Symantec Net Backup 7.5 for UNIX (Certified)
Troubleshooting
Computer Operating SystemVeeamComputer HardwareStorage Area NetworkBackup AdministrationVirus RemovalHardware TroubleshootingVeritas Backup Exec Want to browse more freelancers?
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