Hire the best Troubleshooting Freelancers in Dasmarinas, PH
Check out Troubleshooting Freelancers in Dasmarinas, PH with the skills you need for your next job.
- $7 hourly
- 4.6/5
- (6 jobs)
Professional Customer Service Specialist With over 5 years of experience in delivering exceptional customer service, I specialize in creating seamless and positive experiences for clients. My expertise lies in fostering strong customer relationships, streamlining processes, and driving operational efficiency. Key Strengths Exceptional Communication: Proficient in phone, email, and ticket-based support with a focus on empathy, patience, and problem-solving. Skilled at turning challenges into opportunities for customer satisfaction. Versatile Skill Set: Experienced in handling customer inquiries, order processing, refunds, escalations, data entry, reporting, quality assurance, and performance evaluation. Adept at creating training materials and conducting ticket audits. Leadership & Mentorship: Proven track record in coaching and mentoring teams to exceed performance targets while maintaining high standards of quality and productivity. What Sets Me Apart Quick Learner & Solution-Oriented: I adapt rapidly to new systems and processes, ensuring accurate and efficient service delivery. Commitment to Excellence: Every task is approached with focus, dedication, and a results-driven mindset. Continuous Improvement: Always eager to learn about your products and services to provide tailored support and contribute to business growth. I am passionate about elevating customer experiences and delivering measurable results. Let’s collaborate to enhance your customer service operations and exceed expectations.
Troubleshooting
Google SheetsAdministrative SupportOrder ProcessingOrder TrackingMultitaskingProduct KnowledgeCustomer SupportEmail SupportPhone SupportCRM SoftwareData EntryMicrosoft Excel - $18 hourly
- 4.8/5
- (26 jobs)
Why choose Sam? - a dedicated IT professional. I am an experienced support agent with more than 14 years of email, phone support, and manual testing. TECHNICAL ENGINEER / MICROSOFT ADMINISTRATOR - ITIL V4 Certified Transfer tenant to CSP Setup domain, Google, GoDaddy and Office 365 Granular admin setup Setting up Perimeter 81 and integration Setting up Avepoint backup Carbonite install and monitoring Intune Setup / MDM Provide advanced desktop-level user support, mobile device support, user administration, and server management as required. Setup employee workstations - onboarding / offboarding Monitoring Data Center storage and backup knowledge like Veeam, Datto backup Install and support software applications, such as Office apps, Adobe Products, LogMeIn, Symantec Endpoint Protection, OpenVPN, SonicWall Datto RMM, sentinel one and other software as required by the client, Identify and resolve hardware, software, and network printing issues. Diagnose and resolve connectivity issues including wireless and VPN. Ticketing tool usage such as Autotask, Salesforce (RF), ServiceNow, ConnectWise, Halo. IT Glue for documentation, and Screen-connect, Splashtop, Quickassist, Teamviewer for remote support. Office 365, Exchange, and Sharepoint Administration Ensuring all faults are progressed & cleared within SLA Azure Active Directory and remote desktop maintenance NAS Synology Windows Server administration, HyperV Vmware Achieve goals and targets (client, business, and employee satisfaction Creating Knowledgebase documents Security best practices include AV, Malware, and Firewall troubleshooting. SOFTWARE TESTER / QUALITY ASSURANCE Tools/Technology IIS Agile Testing Azure Dev MSSQL SortSite Swagger *Reviewing and analyzing system specifications Executing test scripts and reviewing results Reporting and documenting technical issues Work closely with Developers roles and other departments to ensure quality products with clear project deliverables and timelines, and to ensure timely completion of deliverables. Participate in a small, experienced, energetic team on a rapid, agile delivery schedule. Design test cases and test scenarios to ensure both new and previous feature Execute test cases to ensure the business scenario Be hands-on in writing, executing, and monitoring tests Build tools to support development and business functions Participate in a new project to facilitate in conjunction with development. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, and excellent analytical skills. I have the ability to interact with others in a sensitive and effective way and work cooperatively in an international, multi-cultural environment. I will do my best to improve the customers satisfaction, even if this means going the extra mile for it. Programming language: • -HTML -CSS -MySQL Scripting • -Javascript/JQuery -PHP
Troubleshooting
Agile Software DevelopmentProduct KnowledgeEmail SupportTechnical SupportTicketing SystemIncident ManagementData EntrySocial Media WebsiteLead GenerationContent WritingCommunication EtiquetteWeb DesignCustomer Support - $5 hourly
- 5.0/5
- (2 jobs)
As a customer service/technical support expert with 6 years of experience, I have developed a keen attention to detail and a meticulous approach to managing complaints and administrative task. I understand the importance of addressing issues promptly and effectively, while ensuring that each customer feels heard and valued. My empathetic nature allows me to connect with customers on a personal level, providing them with the support they need in a professional and understanding manner. Throughout my career, I have consistently received positive feedback from customers for my ability to resolve their issues efficiently and effectively. I pride myself on my English proficiency, both written and verbal, which enables me to communicate clearly and concisely with customers from diverse backgrounds. This skill has proven invaluable in diffusing tense situations and exceeding customer expectations. In addition to my expertise in resolving customer issues, I also possess strong organizational and time management skills. I am able to prioritize tasks effectively to ensure that all customer inquiries are addressed promptly. Additionally, I am comfortable working in a fast-paced environment, where attention to detail is crucial in order to provide accurate information and solutions.
Troubleshooting
Healthcare Common Procedure Coding SystemGeneral TranscriptionAdministrative SupportDecision MakingTechnical SupportCustomer Support PluginDSL TroubleshootingEmail Support - $10 hourly
- 4.8/5
- (13 jobs)
With over 4 years of experience in customer service and a strong command of CapCut for video editing, I bring a unique blend of communication and creative skills to every project. I excel at resolving customer issues quickly and professionally while delivering high-quality video content tailored to client needs. Whether it's editing engaging social media clips or providing top-notch support, I'm committed to exceeding expectations and meeting deadlines. Let's work together to elevate your brand!
Troubleshooting
Email CommunicationInvoicingGoogle DocsGoogle SheetsGoogle WorkspaceData EntryCustomer SupportCRM SoftwarePhone SupportOnline Chat SupportMicrosoft Office - $10 hourly
- 5.0/5
- (2 jobs)
With my diverse set of skills in financial operations, transaction management, and process optimization, I bring a dynamic and comprehensive approach to the table. Proficient in ensuring accuracy, compliance, and efficiency across various aspects of financial services, I am well-equipped to contribute significantly to any team or organization. From meticulous record-keeping to proactive cash flow management, seamless coordination with third-party partners, and a commitment to user support, my skill set is a valuable asset for achieving operational excellence. Ready to leverage my expertise and drive for continuous improvement, I am poised to make impactful contributions to your team's success. • 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬: Efficiently manage user deposits and withdrawals, ensuring all financial transactions are accurate, timely, and compliant with company policies and regulatory requirements. • 𝐂𝐚𝐬𝐡 𝐅𝐥𝐨𝐰 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Take a proactive role in monitoring the company's cash flow, ensuring that there is enough liquidity to cover operational expenses and facilitate user transactions. • 𝐓𝐡𝐢𝐫𝐝-𝐏𝐚𝐫𝐭𝐲 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬: Coordinate with third-party partners to facilitate withdrawals and other financial transactions, maintaining strong relationships and ensuring seamless processes for users. • 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Implement robust verification procedures to safeguard against fraud, ensuring the integrity and security of all financial transactions. • 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐫𝐝 𝐊𝐞𝐞𝐩𝐢𝐧𝐠: Maintain meticulous records of all financial transactions, providing transparency and accountability for auditing purposes. • 𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Offer support and assistance to users who have questions or concerns about their transactions, demonstrating a commitment to excellent customer service. • 𝐃𝐞𝐩𝐨𝐬𝐢𝐭𝐬 𝐟𝐨𝐫 𝐌𝐚𝐬𝐭𝐞𝐫𝐭𝐞𝐥𝐥𝐞𝐫𝐬: Oversee and process deposits for mastertellers, ensuring accuracy and timely crediting of funds to the appropriate accounts. • 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐑𝐞𝐯𝐢𝐞𝐰: Contribute to compliance reviews to ensure adherence to relevant regulations, policies, and standards in the financial sector. • 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠: Generate and present regular reports on transaction volumes, cash flow, and any discrepancies or issues to senior management, supporting informed decision-making. • 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Continuously seek opportunities to streamline and enhance transaction processes, reducing errors, and increasing operational efficiency.
Troubleshooting
Google WorkspaceBookkeepingPersonal AdministrationOnline Chat SupportSpreadsheet SkillsRecords ManagementProcess ImprovementInternal ReportingComplianceCustomer ServiceFinancial ManagementEmail CommunicationData EntryTask Coordination - $3 hourly
- 5.0/5
- (1 job)
To launch a successful freelance career as an encoder, applying meticulous attention to detail and proficiency in data entry to deliver accurate and efficient results. Dedicated to meeting project deadlines and ensuring data integrity while gaining valuable experience in the field of data entry and encoding.
Troubleshooting
Microsoft PowerPointMicrosoft WordWordPressMicrosoft ExcelCustomer ServiceSoftware MaintenanceAdobe PhotoshopTech & ITHardware TroubleshootingInformation TechnologyVideo Editing - $10 hourly
- 4.4/5
- (4 jobs)
I am an enthusiastic, reliable, and hardworking individual who has over 5 years of experience giving professional, efficient, and high-quality service to various clients. I am skilled in communicating with clients over the phone and by email. I have experience with CRM tools, Calling tools, and communication tools ex. Asana, Slack, Click up and I am eager to learn to use any new tools that get the job done well. I meet deadlines and don't make promises I can't keep. I am a team player but can steer the ship if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with!
Troubleshooting
Legal AssistanceSocial Media ManagementEmail SupportCalendar ManagementContractPhone CommunicationSalesforce CRMCold CallingTelemarketingLead GenerationCustomer ServiceSchedulingEmail Communication - $7 hourly
- 3.1/5
- (2 jobs)
Outstanding skills in customer service with almost 5 years of working experience handling Telecommunications, Food Delivery, Satellite Radio and Educational resources line of business. 📌Managed customer inquiries and complaints through Email, Phone and chat 📌Resolve account billing issues. Order placement/tracking, troubleshooting, and customer retention 📌Experienced in using Meta Business Suite, Salesforce, Zendesk and Big Commerce,
Troubleshooting
Customer EngagementProduct SupportData EntryEmail CommunicationChat & Messaging SoftwareEmail SupportOnline Chat Support - $7 hourly
- 0.0/5
- (0 jobs)
Personable and knowledgeable IT support technician with over 1 year's of experience assisting customers with various hardware and software related issues. Experience with office hardware, software and network connectivity.
Troubleshooting
Desktop & Laptop SupportTechnical SupportSoftware TestingRemote Connection SupportMicrosoft Windows - $5 hourly
- 0.0/5
- (0 jobs)
Customer Support Representative | Appointment Setter | Administrative Specialist With a passion for delivering exceptional service and a commitment to enhancing client satisfaction, I bring several years of experience as a Customer Support Representative and Appointment Setter. I specialize in providing seamless, high-quality customer interactions and managing schedules to ensure smooth operations for businesses across various industries. Customer Support Expertise: I pride myself on being the first point of contact for customers, ensuring that their concerns, inquiries, and issues are addressed promptly and effectively. I have honed my ability to engage with customers across multiple communication channels, including phone, email, and live chat, providing clear and concise responses that resolve issues quickly. Whether troubleshooting technical difficulties or helping customers navigate product features, I always prioritize professionalism and empathy, ensuring a positive experience for every client. Appointment Setting & Lead Generation: As an Appointment Setter, I play a crucial role in business development by efficiently scheduling meetings and calls that foster relationships with potential clients or partners. I’m skilled in managing calendars, confirming appointments, and following up on leads to secure bookings that drive growth. My experience includes working closely with sales teams to qualify leads, gather essential information, and set up meetings that maximize efficiency for all parties involved. What I Bring to the Table: Customer-Centric Approach: I believe that understanding the customer’s needs is at the core of providing great support. My ability to listen, empathize, and provide solutions helps create trust and long-term satisfaction. Strong Organizational Skills: In my appointment setting role, I’ve successfully managed high-volume calendars, scheduled meetings across time zones, and ensured all appointments align with business objectives. Conflict Resolution: I am skilled in de-escalating challenging customer situations by remaining calm and professional, which results in productive resolutions and retained customers. Administrative Support: Alongside my core customer support and appointment-setting expertise, I also handle administrative tasks such as data entry, CRM management, and email correspondence, ensuring all business operations run smoothly. Tech-Savvy & CRM Knowledge: I’m proficient with a variety of tools, including CRM platforms (e.g., Salesforce, HubSpot), communication software (e.g., Slack, Zoom), and productivity suites (e.g., Microsoft Office, Google Workspace). This enables me to work efficiently, collaborate with teams, and streamline workflows. My Approach: I’m proactive and adaptable, always striving to improve processes, provide accurate information, and enhance the customer experience. I believe that every interaction is an opportunity to leave a lasting, positive impression. As a detail-oriented individual, I am capable of managing multiple priorities, and I ensure that nothing falls through the cracks, whether it’s responding to urgent client needs or scheduling important business meetings. Why Choose Me: Reliability: I understand the importance of responsiveness and timely follow-ups, which is why I always maintain a reliable and consistent work ethic. Effective Communication: I am skilled at conveying complex information in an easy-to-understand manner, allowing customers to feel confident in the solutions provided. Team Collaboration: I work well with cross-functional teams, ensuring that internal and external stakeholders stay informed and aligned. I am excited to collaborate with businesses that value efficiency, professionalism, and outstanding customer support. Let me help you enhance your customer experience, manage your appointments, and streamline your processes so that you can focus on growing your business.
Troubleshooting
Email SupportLive Chat SoftwareOnline Chat SupportVirtual AssistanceCustomer CareAppointment SchedulingAppointment SettingPhone CommunicationCustomer Service - $8 hourly
- 0.0/5
- (0 jobs)
As a versatile professional dedicated to excellence, I am committed to providing high quality results tailored to your specific needs. With a diverse skill set and a passion for learning. I am therefore well equipped to tackle a wide range of projects, no matter how complex. My self-teaching drive makes me hunger for improvement and adaptation. I believe every challenge is an opportunity for growth, and I'm not afraid to dive into new processes or technology to ensure that your project is successful. Feedback is an important part of my workflow. I value open communication and actively seek information to improve my work and exceed your expectations. I'm ready to make your vision a reality. Let's work together to turn your ideas into reality to ensure a smooth and engaging experience along the way.
Troubleshooting
Audio TranscriptionOnline Chat SupportVoice TalentTutoringTeachingVideo EditingAutomationChatbotManagement SkillsMultimedia DesignCustomer ServiceProject ManagementData EntryVirtual Assistance Want to browse more freelancers?
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