Hire the best Troubleshooting Freelancers in Makati City, PH

Check out Troubleshooting Freelancers in Makati City, PH with the skills you need for your next job.
  • $20 hourly
    My name is Jason from the Philippines with 5 years working experience in Helpdesk and IT Support from start ups and call centers, I have the capability to support your company. If you are looking for a long-term employee, you are in the right profile. Experiences: - Google Workspace Admin - MacOS and Windows Troubleshooting - Kandji (MDM) - Zoom (Admin) - Slack (Admin) and other SaaS apps needed as an IT Support. Send me a ping, let's talk!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    IT Asset Management
    Email Support
    Phone Support
    Email Communication
    Computer Hardware
    Technical Support
    Google Workspace Administration
    Desktop Support
    Hardware Troubleshooting
    Helpdesk
    IT Support
    macOS
  • $5 hourly
    I’ll fully project manage your brief from start to finish Regular communication is really important to me, so let’s keep in touch!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Invoicing
    Multitasking
    SolidWorks
    Computer Skills
    Telemarketing
    Answered Ticket
    Customer Service
    Order Processing
    Online Chat Support
  • $6 hourly
    I have been in the BPO/Call center industry for 6 years and 8 months, handling fans and technical accounts using phone, chat, and/or email communication channels. I have won several performance awards and have been promoted a Subject Matter Expert. I love going the extra mile to assist customers on time and being a helpful team player. I am confident that the skills and knowledge I've acquired over the years will be a great asset to your business or company. I am now seeking rewarding and challenging Technical, Customer, Chat, Email Support, and other freelance jobs in a growth-oriented platform or company that promotes a team environment and reaches the highest possible standards to exceed customers’ and clients’ expectations in terms of quality products and services. Core Competence: • Bachelor's/College Degree in Education and Aviation Private Pilot Course. • 6-year and above international BPO experience supporting a technical account. • Experience in handling an account using phone, chat, and/or email channels. • Have excellent writing skills in English; good speaking skills in English. • Tech-savvy with a strong interest in learning new technology applications. • Excellent troubleshooting, and problem-solving skills, and have excellent usage of the following: Operating System: Windows 7, Windows 8/8.1, Windows 10, Chrome OS Applications: MS Word, Powerpoint, Excel, Google Sheets, Google Docs, and Salesforce. • Extremely NPS/CSAT Goal-oriented. • Willing to work on the night shift or rotational schedule. • Work with integrity, positive attitude, punctuality, and reliable/good attendance. • Very honest and loyal to the employer and does not jump from one work to another. Achievement: •Technical/Quality/Subject Matter Expert with RTA experience – Comcast Telecommunications Company. •Top Agent in Product Training with an average of 99.47% - DoorDash Online Food Ordering Company. •Top CSAT CHAMPION with an average of 98.08% - DoorDash Online Food Ordering Company. •Private Pilot License Holder – License Number: 08P475 To provide my services, I have experience using the following tools: • Zendesk • Intercom • Salesforce  • SF Lightning Force • QuickBooks  • Cxone (Max) • Slack • MSN Chat • Yahoo! Messenger • Jabber • Discord • MsTeams • SendGrid
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Communications
    Ticketing System
    Technical Support
    Computer Skills
    Customer Service
    Customer Support
    Customer Satisfaction
    Zendesk
    Order Tracking
    Phone Support
    Email Support
    Online Chat Support
  • $12 hourly
    Here's a list of what I can offer to help you and your business. Area of Expertise ; Online ticketing system Setting up of new Desktops /Laptops Remote Desktop support installation of Applications Hardware and software troubleshooting SCCM software deployment Active Directory Maintain physical network switches Printer Set up Office 365 Outlook Set up / Configuration Microsoft Teams VM Ware Azure Desktop XenDesktop VPN Set up Email Set up
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    Desktop Support
    Technical Support
    Software Configuration Management
    Testing
    Software Testing
    Directory
    Software Maintenance
  • $5 hourly
    CAREER OBJECTIVE To gain employment with a company having an environment of growth and excellence that would offer me a consistently positive atmosphere and to excel in my field through hard work and perseverance. To learn innovations and new technologies and implement them for the betterment of the business.
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    Tech & IT
    Windows 7 Administration
    Desktop Ad
    Windows Administration
    Computer Network
    Technical Project Management
  • $5 hourly
    Seeking a position in a dynamic professional environment to contribute, utilize the technical skills that I acquired as an IT Officer and Back Office Associate (Insurance firm). QUALIFICATIONS * Has knowledge in use of HTML5, C++, C#, PHP, telnet commands. * Able to work in a Team Environment * Able to perform after office-hours standby and support. * Has knowledge and working experience on both Mac and Windows platform and environment. * Expertise in Software, Hardware & Network troubleshooting. * Knowledgable in running Office Computer Systems(IT systems and network). * Able to manage AD and MS Exchange * Has working experience with firewall route and policy configurations. * Has working experience on Windows servers. * Has working experience on monitoring systems for network and devices. * Understands LAN/WAN networking, client-server applications.
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    Computing & Networking
    Information Technology
    Windows Administration
    Computer
    Microsoft Excel
    Network Monitoring
    Data Analytics
    Computer Maintenance
    Computer Network
    Firewall
  • $10 hourly
    I'm an IT professional with experience in supporting clients by maintaining their application giving service such as troubleshooting their problem in their company. I'm also expertise on giving advice/research on how they can manage or solve their concern on communication. • Manage and resolve incident tickets that are assigned by end users/level 1 support via servicenow / email via outlook. • Diagnose and troubleshoot technical issues including account setup network and application configuration. • Talk through a series of action either via phone , email or chat until a technical issue is resolved • Research to resolve software and hardware issues. • Software / HardwareTroubleshooting • Provided Technical Support to desktop/laptop and mobile devices such as android / ios OS
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    Microsoft Office
    Microsoft Excel
    SQL
    Microsoft SQL Server Administration
    Microsoft SQL Server
    Computing & Networking
    Network Engineering
    Directory
    Microsoft Active Directory
  • $10 hourly
    I am genuinely dedicated and committed to working hard. It's my earnest desire to contribute significantly to the success of the company or client I'm involved with. My passion lies in putting my best efforts forward to achieve mutual success. I am enthusiastic about learning, evolving, and refining my skills to ensure I make meaningful contributions while continually striving for improvement.
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    Computer Basics
    Computer Skills
    Customer Service
    Communication Skills
    Time Management
    Writing
    Documentation
  • $9 hourly
    Dedicated accounting professional with 5 years of experience in financial analysis, reporting, and compliance. Skilled in QBO and Xero and adept at delivering accurate financial insights for informed decision-making.
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    Financial Analysis
    Accounts Payable
    Accounts Receivable
    Cash Flow Analysis
    Bank Reconciliation
    Financial Statement
    Financial Reporting
    Bookkeeping
    Accounting
    Microsoft Excel
    Xero
    QuickBooks Online
  • $20 hourly
    With a background in mass communication and IT, coupled with a passion for integrating travel experiences, I offer a diverse skill set as a virtual assistant. Let's leverage my knowledge for efficient and innovative support solutions.
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    Grammar & Syntax Review
    Grammar
    Writing Critique
    Social Media Evaluation
    Social Media Account Setup
    Social Media Audience Research
    Communications
    Administrative Support
    Personal Administration
    Communication Skills
    Virtual Assistance
  • $5 hourly
    I'm an experienced Administrative Assistant. I can assist you with clerical works. Can do basic Bookkeeping, money budgeting, Events Management, Travel Planner, Experience in Microsoft Office, can help with projects and researches, available anytime for you.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Travel Planning
    Travel & Hospitality
    Administrative Support
    Bookkeeping
    Filing
    Email Management
    Google Docs
    Interpersonal Skills
    Customer Service
    Calendar
    Event Management
    Microsoft Office
    Receptionist Skills
  • $10 hourly
    On my everyday job routine, I always provide customer service and technical support to my clients. I collaborate and build partnership with internal and external partners to help resolve clients concern. I walk through clients on our online platform and analyze their needs to match with the appropriate feature available meeting their concerns. I troubleshoot scanners and login concerns along with crucial and complicated technical profile or website issues. I escalate fraudulent online issues, profile setup concerns, creates technical online tickets for crucial issues or scenarios. Email and chats with internal partners for zoom session scheduling with clients for troubleshooting or for addressing their concerns and queries. Help clients fill up wire templates based on their wire recipient's instructions provided. Help clients initiate wire and ACH payments online. Help clients navigate the online platform to activate features, services, and manage their roles online. Helps client submit a transaction limit increase/decrease request. Helps client submit a research for activities or transactions questionable on their accounts. Helps client with returned checks and rejected ACH debits on their account. Helps client submit a stop payment on a check, wire reversals and ACH payment reversals. Coordinates with internal and external partners through email, call, and chat for addressing client's needs. Advises internal partners on which department should they reach onto to help them with their processess.
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    Partnership & Collaborations Outreach
    Online Transaction Processing
    Website Navigation
    Online Instruction
    Online Help
    Online Analytical Processing
    Financial Analysis & Valuation
    Financial Analysis
    Customer Support
    Critical Thinking Skills
    Technical Support
    Customer Service
  • $10 hourly
    Unlock an A+ level of technical support with a seasoned Specialist, excelling in the seamless orchestration of chat and email interactions within the dynamic NFT landscape. With over 2 years of proven excellence in NFT technical support, I bring precision, organizational finesse, and an unwavering commitment to delivering exceptional customer experiences. During my tenure, I achieved a 95% customer satisfaction rate, consistently exceeding industry benchmarks. Proficient in a variety of tools, including CRM Platforms (Intercom), Confluence, JIRA, Slack, DataDog, and more, I leverage cutting-edge technologies to optimize support workflows. Collaborating seamlessly with cross-functional teams, I have played a pivotal role in addressing technical crises promptly and effectively, ensuring uninterrupted service. Job Responsibilities: - Deliver customer service through expertly crafted email and chat support. - Maintain a repository of top-notch responses for common technical challenges. - Identify and resolve legitimate technical problems with A+ precision. - Develop and manage internal/external knowledge base articles to uphold the highest standards. - Collaborate with the team to address technical crises promptly and effectively, contributing to a 20% reduction in resolution times. - Demonstrate organizational prowess and exceptional attention to detail, ensuring a 98 percent accuracy rate in issue identification. - Showcase proficiency in tools, including MS Tools, Google Workspace, and Email. - Leverage experience with CRM Platforms (Intercom), Confluence, JIRA, Slack, DataDog, WhatsApp, and more, adapting to evolving technological landscapes.
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    Microsoft Office
    Atlassian Confluence
    Jira
    Knowledge Management Tool
    Google Workspace
    Helpdesk
    Email Communication
    Problem Solving
    Customer Support
    Email Management
    Online Chat Support
    CRM Software
    Intercom
    Technical Support
  • $3 hourly
    My goal is to gain long-term employment with a company that puts value on people and the products they are promoting. I aim to help my client achieve their business goals through efficient and quality service. Here’s the value I am going to provide you if you work with me: * I take complete responsibility for what I do. * Quality work * Reliability * Fast response time * Excellent written and verbal English skills I am passionate and hard-working. I'm a speedy learner and always do my job excellently. I can easily adapt and follow instructions very well. I have always made quality a top priority while also balancing a large quantity of work. I am experienced with Google Sheets, MS Word, MS Excel, and MS PowerPoint and am always open to learning new tools if there are different ones you prefer to work with. I am able to take on new work immediately and look forward to speaking to you about your job offer.
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    Customer Service
    PDF Conversion
    Technical Support
    Data Entry
    Microsoft Word
    Dropshipping
    Safety Assessment
    Microsoft Excel
    Customer Support
    Appointment Scheduling
    Email Support
    Tech & IT
    Online Chat Support
  • $4 hourly
    I am an analyst experienced in project management, data entry and analysis. I have various experiences in different fields in the bpo industry particularly in telco, finance, customer service and gaming industries.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Data Entry
    Hardware Troubleshooting
    DSL Troubleshooting
    Project Management
    Facilitation
    Analytics
    Customer Service
  • $10 hourly
    I have been venturing in the corporate world since I have graduated and obtained my college degree back in 2013. Providing excellent customer service in whatever task I am assigned to has always been my priority as I am fully aware that I do not only represent myself but also the business that I am working for. Outstanding work performance resulting to satisfied customers is the best motivation for self improvement and professional growth which is why I always prefer taking the extra mile in assisting clients. My past experiences as an Account Manager and Financial Adviser helped me boost my confidence and comprehension in dealing with various scenarios, different people, different moods and personalities each day for each account that I have handled.Not only am I focused and goal oriented, I find myself always eager to learn more and to aim higher. My most recent job experience as an Operations Analyst for ADP Philippines Inc.helped me learn a lot about Payroll and Tax Filings in the US.Studying how to navigate the system alone was a challenge, but learning about state and Federal compliance is what caught my interest. At the same time I was able to continue my part-time job as a financial adviser for Manulife Philippines Inc. Multi-tasking and time management has always been my strength. I am proud to say that my daily productivity is something I always get commended for.I am reliable and trust-worthy, my integrity is everything.
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    Payroll Reconciliation
    ADP Workforce Now
    Ecommerce
    Payroll Accounting
    Slack
    Time Management
    Customer Service
    Telemarketing
    Content Writing
    Zendesk
  • $10 hourly
    PROFILE I am an experienced technical system specialist who wants to join the IT organization of a progressive company where I can further develop my skills and competencies as an IT professional while contributing my knowledge to help the organization to achieve both its short term and long-term goals.
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    Adobe Creative Suite
    Tech & IT
    Adobe Inc.
    Computing & Networking
    Computer Network
    Android
    Microsoft Excel
    Adobe Dreamweaver
    Microsoft Word
    Adobe Premiere Pro
    Information Technology
    Adobe Photoshop
    C++
    Java
  • $8 hourly
    ABOUT ME I have 9 years of experience in customer and technical services for international companies. I enjoy connecting with people and I am open to interesting work offers from clients. You may send me a quick email and we can take it from there. SKILL SET ✔️Excellent in customer communication. ✔️9 years experience in Customer and Technical support. ✔️STR Virtual assistant (RENTAL MANAGEMENT and Knowledgeable in Airbnb) PMS & Channel Manager Knowledgeable ✔️Communication with the Guests ✔️Cleaning team checklist ✔️Help you in dealing with both VIP guests and difficult guests. ✔️Listing-related tasks ✔️Super host Checklist ✔️Create a new LISTING or Update the listing properties. ✔️Maintenance Team Checklist (Lawncare, AC maintenance, Pest control services, Plumber, etc.) ✔️Create automated messages ✔️Developing House Rules ✔️How to Write a Property Description ✔️Uploading Photos of Rental Properties ✔️Check-in-related tasks ✔️Managing Booking Calendar ✔️Knowledgeable of Windows and Microsoft Office (Excel and Word) 🛑TOOLS: Airbnb, Slack, Canva, and Google Suite (Gmail, Drive, Docs, Sheets, Forms, Calendar, Sites, Slides), Monday.com, Jira, Salesforce, ACSR (Advance Customer Service Representative), Nice Web Station, Genesys Interaction Workspace 🛑Soft skills: Goal-oriented, Communication, Teamwork, Initiative, Adaptability, and Emotional intelligence. You may trust me with any task as a Virtual Assistant. I am eager to help you and look forward to serving you. Thanks a lot for taking some time to review my profile. Have a great day!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Software Testing
    Hardware Troubleshooting
    Multitasking
    Documentation
    Time Management
    Writing
    Microsoft Office
    Administrative Support
    Communications
    Property Management Software
    Data Entry
    Technical Support
    Customer Service
    Email Support
  • $5 hourly
    Dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions.
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    WordPress
    Slider Revolution
    Hardware Troubleshooting
    Technical Support
  • $5 hourly
    Hi there! I'm Jaime, your go-to tech support and general assistant! Tech Support: I troubleshoot tech issues swiftly and efficiently, ensuring smooth operations. Admin Assistance: From scheduling to data entry, I've got your back with organized support. Proactive Problem-Solver: Anticipating issues before they arise, I keep things running smoothly. Let's collaborate and streamline your tech and admin needs! Drop me a message!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Office
    Administrative Support
    IT Support
    Critical Thinking Skills
    Interpersonal Skills
    Data Entry
    Decision Making
    Office 365
    Customer Support
    Technical Support
    Customer Service
    Problem Solving
    Multitasking
    Organizational Behavior
  • $5 hourly
    I'm currently working as Technical Support Representative Level 2. Basic Computer troubleshooting and network troubleshooting.
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    Microsoft Access
    English
    Tech & IT
    Phone Communication
    Technical Support
  • $3 hourly
    Hi I'm Louise Since I was in high school I have always loved programming. I started on map editing on games programming sequences creating new things daily and discovering things, I love the feeling of being able to successfully implement what I imagined onto games I like since then I moved to creating bots for messaging platforms and online threads. I have also created a couple of websites but to my sadness I am now focusing on my work and have stopped doing them but if I can earn money while doing those things I love then that would be very great! Other than programming I also love editing videos which I do from time to time :)
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Office 365
    Video Editing
    Photo Editing
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