Hire the best Troubleshooting Freelancers in Mandaue City, PH
Check out Troubleshooting Freelancers in Mandaue City, PH with the skills you need for your next job.
- $7 hourly
- 0.0/5
- (2 jobs)
Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 for the long haul? ⏰ 13 years experience in the Business Process Industry 🏆 Industries: Telecommunications, Higher Education, Travel and Hospitality Management ( flight, hotel, car, vacation, cruise and packages), E-commerce Here's what clients book me for 👇👇👇 💎 𝐓𝐢𝐞𝐫 𝟏 𝐚𝐧𝐝 𝐓𝐢𝐞𝐫 𝟐 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✦ Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. 📋 𝙎𝙠𝙞𝙡𝙡𝙨/𝙏𝙖𝙨𝙠𝙨 ● Accept and handle incoming calls, emails, chats and SMS through CRM. ● Diagnose and configure software which may cause Internet connection problems. ● Troubleshoot Internet connectivity issues and provide resolution to customers. ● Schedules a dispatch for connectivity issues identified to be field related. ● Takes control of repeat callers and ensures escalated issues are addressed and resolved with minimal customer effort. ● Perform callback commitments to customers to ensure Internet connection is stable. ● Responsible for dispatching field technicians for issues identified to be In house related. ● Responsible for contacting Billing and Collections to arrange payment disputes for customers who have long term connectivity issues. ● Reach out to Engineering for consultation and additional troubleshooting steps. 💎 𝐓𝐢𝐞𝐫 𝟐 𝐄𝐦𝐚𝐢𝐥 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐏𝐡𝐨𝐧𝐞 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 📋 𝙎𝙠𝙞𝙡𝙡𝙨/𝙏𝙖𝙨𝙠𝙨 ● Takes escalated transactions from Tier 1 support representatives and performs advanced troubleshooting for customers having Email related issues. ● Assists customers in securing their respective email accounts if compromised. ● Lifts Email suspensions due to spam detection and any other violation detected on the system. ● Identify servers causing mail delays and submit trouble tickets to Email Engineers for resolution. ● Submit trouble tickets to Email Engineers for Email issues that are server related. 🛠️ 𝙏𝙊𝙊𝙇𝙎/𝘼𝙋𝙋𝙎 ● Salesforce One CRM ● Siebel ● HubSpot ● Hub Staff ● Dialpad 💎 𝐓𝐢𝐞𝐫 𝟏 𝐓𝐫𝐚𝐯𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 📋 𝙎𝙠𝙞𝙡𝙡𝙨/𝙏𝙖𝙨𝙠𝙨 ● Arrange travel for business and vacation clients. ● Determine clients' needs and preferences, such as schedules and costs. ● Create bookings and process payments. ● Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire. ● Inform customers of changes like cancelled flights, delays and reroutes. 🛠️ 𝙏𝙊𝙊𝙇𝙎/𝘼𝙋𝙋𝙎 ● MCV ● Voyager Next ● Amadeus/Global Distribution System ● Softphone 👉 𝙄𝙣 𝙖 𝙣𝙪𝙩𝙨𝙝𝙚𝙡𝙡, 𝙄'𝙢 𝙖 𝙟𝙞𝙡𝙡 𝙤𝙛 𝙢𝙖𝙣𝙮 𝙩𝙧𝙖𝙙𝙚𝙨 𝙬𝙞𝙩𝙝 𝙖 𝙠𝙣𝙖𝙘𝙠 𝙛𝙤𝙧 𝙙𝙚𝙩𝙖𝙞𝙡𝙨 𝙖𝙣𝙙 𝙖 𝙜𝙚𝙣𝙪𝙞𝙣𝙚 𝙥𝙖𝙨𝙨𝙞𝙤𝙣 𝙛𝙤𝙧 𝙬𝙝𝙖𝙩 𝙄 𝙙𝙤. 𝙈𝙮 𝙜𝙤𝙖𝙡? 𝙏𝙤 𝙢𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙡𝙞𝙛𝙚 𝙚𝙖𝙨𝙞𝙚𝙧 𝙖𝙣𝙙 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙩𝙝𝙧𝙞𝙫𝙚. Sounds like what you need? 👉 Send me an Upwork message 👉 Click the green Schedule Meeting Button 👉 Choose one for 15 minutes and I'll confirm a timeslot
Troubleshooting
ChatGPTDSL TroubleshootingCustomer ServiceCustomer SatisfactionEmail OutreachOnline Chat SupportSmartphoneProcess DevelopmentEmail Marketing StrategyEmail SupportCustomer SupportCustomer Transaction EmailEmail CommunicationTechnical Support - $5 hourly
- 0.0/5
- (3 jobs)
I have over 9 years of experience in the customer service industry and equipped with vast skills that will help you grow your business. I can be your personal online assistant, data entry provider, web researcher, transcriber, email handler, windows admin, website maintenance and the likes. I am confident of my accuracy, efficiency, and sincerity to my work. I am a self-starter, dependable and result-oriented person. I am capable of doing whatever is asked of me, whether it is something I have experience with or something that I need to educate myself on, it will get done.I can do several tasks simultaneously. I am persistent but patient towards one goal - providing quality support to customers. I am easily to work with and very professional. I am available anytime and can work anytime of the day as needed. I am confident that I can take up any project and do it with full dedication. I value trust, honesty and professionalism but most of all, client satisfaction is my top priority, and I always believe that all projects deserve excellence you are guaranteed that I will do my best to bring the best quality output. I have experience using the tools below: -Freshdesk. -Live Chat. -Google App (Sheet, Forms, Docs) -Microsoft Office. -Microsoft Excel. -Web site maintenance. I have flexible hours and can work anytime.
Troubleshooting
Customer SupportDropshippingOberloAliExpressPhone SupportEmail SupportOnline Chat Support - $7 hourly
- 3.7/5
- (3 jobs)
Welcome to my profile! Yes, you just found your Virtual Assistant with excellent administrative skills. I take pride in my strong work ethic, self-reliance, interpersonal and organizational skills, dedication to work and keen attention to details. I have over 8 years of experience in Customer Service from famous call center companies. This honed my skills to better understand customer’s need and resolve the issue seamlessly in a timely manner. This, I believe is how you deliver excellent customer satisfaction! I also have managerial experience! I can be your front line customer service support or a manager to support/train your existing team excel and meet client goals. Industry Experience: - Customer Support (Chats, emails and phones) - Experience in different platforms such as Zoho, Zendesk, Shopify, Hubspot and Gmail, etc. - Communication tools such as Slack, Skype, Zoom, Asana, Cliq, Discord, Airtable, Google Chat, Voxer, Twilio, SimpleTexting, etc - Lead Generation tools such as Linkedin, Quickbase, Kennected, Phantombuster, Evaboot, SalesIntel, Expandi, Seamless.AI, Shakr and Kennected, etc If you like what you see, I'm just a message away! Looking forward to adding value to your business and success. Cheers!
Troubleshooting
Data AnalyticsProblem SolvingProduct ListingsProduct SourcingProduct ResearchAmazon FBAData EntryDecision MakingQuality AssuranceAdministrative SupportMicrosoft OfficeOnline Chat SupportCustomer SupportTeam Management - $10 hourly
- 3.4/5
- (3 jobs)
A highly motivated and driven individual looking to join your organization. My experience with Training and Customer Support experience through technical and customer service voice and non-voice support has built a habit of excellence through the years with a delicate balance of reliably consistent performance and out of the box creative thinking. I aim to secure a role in your organization where I have opportunities to utilize my set of skills, all while expanding that skillset even further in your organization. Have the ability to execute projects and tasks using limited resources. Problem solving, leadership and communication skills, class handling, learning and development facilitation and content developing are some of the qualities developed from my experience as a Trainer, Program Support and other positions.
Troubleshooting
Customer ServiceTraining - $7 hourly
- 0.0/5
- (2 jobs)
I'm a dedicated and hard-working person who believes in honesty and good working relation. Though I'm new to this sector of job, I have certain qualities which makes me good at my work. I have a total of 10 years experience as a customer service; specifically sales, technical or care representative. I handled voice accounts (both inbound and outbound), chat and even back office support specifically emails. I'm fluent in English Language and capable of completing tasks given to me in a timely manner. I also studied Bachelor of Science in Graphics and Designs which makes skilled in logo making and photo editing. If you hire me, you will get many services at one time investment. My education background and my customer support experience helps me perform well according to my client's expectation.
Troubleshooting
Real Estate Cold CallingAppointment SettingCustomer ServiceInterpersonal SkillsWritingCommunication StrategyTechnical SupportStatistical AnalysisIncident ManagementFraud DetectionMicrosoft ExcelSalesEmail SupportSales & Marketing Want to browse more freelancers?
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