Hire the best Troubleshooting Freelancers in Santa Rosa, PH

Check out Troubleshooting Freelancers in Santa Rosa, PH with the skills you need for your next job.
  • $10 hourly
    I'm a Customer Service Agent slash Tech Support Specialist with over 10 years of experience. I have consistently delivered high customer satisfaction survey scores by effectively addressing the emotional needs of customers, demonstrating empathy, and ensuring that they feel heard. With excellent verbal and written English and high motivation to learn new tasks efficiently, I am open to learning about new products and services, to provide top-notch customer service. My Skills: - Exceptional Customer Relationship, management, problem-solving skills, and deadline-driven - Technical Support Skills (hardware and software troubleshooting, RMA dispatch, Online Remote Connection Support) - Phone, Email, and Online Chat Support - Social Media Support - Video Editing - Cryptocurrency and Blockchain Knowledge CRM/Tools Familiarity: Freshdesk Zoho Assist Remote Access Slack ChatGPT Google Workspace Zendesk Shipstation Basecamp LiveAgent AirCall Canva
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    Hardware Troubleshooting
    Software Maintenance
    Microsoft Excel
    Customer Support
    Customer Service
    Data Entry
    Customer Satisfaction
    Technical Support
    Online Chat Support
    Phone Support
    Email Support
    Order Tracking
    English
  • $7 hourly
    A passionate IT Professional with over 8 years of working experience as Desktop Support. Extremely organized and can absolutely deliver the best work you are looking for. Skillful enough to work as virtual assistant, technical support and customer service representative. ❗❗ KEY COMPETENCIES ❗❗ ➣ Exemplary Customer Service & Troubleshooting Skills ➣ Excellent Communication Skills (oral and written) ➣ Active Directory ➣ Windows 7 / Windows 10 ➣ Mobile Device Management/ Microsoft Intune ➣ McAfee EPO ➣ Microsoft Exchange ➣ Microsoft Office 2010/ 365 ➣ RSA Authentication Manager ➣ Virtualization (VMware\Citrix) ➣ Basic Networking understanding (TCP/IP) ➣ ServiceNow ➣ Virtual Private Network
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    Technical Support
    Helpdesk
    Customer Service
    Multitasking
    Microsoft Office
    VPN
    Desktop Support
    Microsoft Active Directory
    ServiceNow
  • $20 hourly
    I have been working as an IT Consultant for MSP companies, catering to small and medium-sized businesses, helping them with their IT environment, while they focus on their careers. Skills: - hardware and software troubleshooting - supports computer networking (TCP/IP, LAN, WAN, etc) - manage firewall - build, configure systems that runs on Windows, Mac or Linux - administer Active Directory, O365, GSuite, etc - technical writing Let me know how I may help your business! :)
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    Firewall
    Server Administration
    Microsoft Windows PowerShell
    Network Administration
    Email Security
    ITIL
    Google Workspace Administration
    Windows Administration
    Microsoft Hyper-V Server
    Data Backup
    Virtualization
    Microsoft Azure
    Technical Writing
  • $10 hourly
    Spending a lot of time on tasks that divert your attention away from your core activities? I got you. 👩‍💻 Admin Support, Tech Specialist, Digital Tech, Salesforce Administrator Background ☀️ Solar Enthusiast 💪 Tech Savvy Creative ⚡ High Speed Internet 👉 Here are the areas of expertise that I have provided over the past decade. 🔥 Salesforce ⚫ Building new SFDC features/elements, including but not limited to custom objects, fields, permission sets, approval processes, workflow rules, email alert, templates, validation rules, and lightning pages. ⚫ Configured reports for custom objects and associated them to Dashboard. ⚫ CRM Integration 🔥 Project Management ⚫ Assigning tasks and managing resources. ⚫ Identifying bugs, trends and issues in JIRA. ⚫ User Acceptance Testing for validation of solutions and workarounds to resolve client issues or requests. ⚫Analyzed bottleneck issues in system/designs and propose appropriate solutions or workarounds and escalating it to the development team for permanent fix. ⚫ Proven experience in Agile Scrum and ITIL practices including change control. ⚫ Communication and collaboration with stakeholders. 🔥 Technical/Help Desk Support ⚫ Troubleshooting technical issues using remote desktop tools like TeamViewer ⚫ Resolving hardware and software issues using diagnostic tools ⚫ Implemented solutions and/or workarounds to resolve system errors and data issues to avoid downstream effects on marketing or sales teams. ⚫ Develop new and maintain existing processes and procedures (e.g., KB, runbooks) to improve incident management, proper triaging of the issue, analysis of incidents and determine escalation paths. 🔥 CRM / SaaS Integration ⚫ DocuSign ⚫ Adobe ⚫ OKTA ⚫ Ortoo ⚫ Twilio ⚫ Aurora ⭐️ Certified OKTA Professional ⭐️ Certified DocuSign Admin for Salesforce Let’s chat on how we can leverage my skills and experience to help you with your business. 😉
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    Customer Service
    Customer Relationship Management
    Agile Project Management
    Administrative Support
    Email Support
    Technical Support
    Tech & IT
    Report
    OKTA
    Salesforce CRM
    Jira
    DocuSign
    ServiceNow
    Salesforce
  • $10 hourly
    SUMMA RY Currently I am a site reliability engineer with 3 years of experience in software engineering.
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    IT Support
    Project Management
    Web Development
  • $20 hourly
    troubleshoot i guess, it depends to the situation of a client and i can study it and research. can learn new things through research. maybe gathering data. and a little bit analyzing.
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    Research Methods
    Academic Research
    Conduct Research
  • $15 hourly
    Hi there! Let me go ahead and tell you straight to the point that I can help you with your Microsoft, IT infrastructure (servers, network) and application infrastructure (SAP) concerns, with more than 7 years of troubleshooting and support experience. In addition, I've worked as a copywriter and content writer which can add value to your products and services. What are you waiting for? Send me a message to know what I can do for your business.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Tech & IT
    Microsoft Windows
    Ticketing System
    Customer Support
    Technical Support
    Incident Management
    Network Administration
    Copywriting
    Administrative Support
    Online Research
    Data Entry
    Communications
    Word Processing
    Microsoft Office
  • $4 hourly
    I am a hardworking individual, reliable, an honest person, detail-oriented, able to work under minimum supervision. In my 5 years of professional work experience in the insurance industry, I perfected my skills in customer engagement, management relations, and leading a team. I also pride myself on a reputation for following through and meeting deadlines. I am well-versed in technology, particularly in Microsoft applications like Word, Excel, and PowerPoint. I am knowledgeable in email management and social media management as well. I was part of the BPO community for a year, handling chat, emails, outbound and inbound calls. I served as a technical support representative for 4 months, wherein my multitasking skills and critical thinking were definitely enhanced. Knowing how to breakdown problems, logical reasoning, and problem-solving. Eventually, I switched to customer service, where integrity plays a significant role. I always make sure that each and every customer will be satisfied with my service. I know how to find a way to finish a particular task or job. I am confident that I can adapt to different office systems and procedures with minimal supervision. I am a fast-learner and can handle different types of roles. I believe my real strength is the ability to solve problems quickly and efficiently. I can see any given situation from multiple perspectives, making me uniquely qualified to complete my work even under challenging conditions. Providing the best customer service and an over-the-top client relationship has always been my goal. I will not just be a VA but more of a communicative partner in your business.
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    Customer Satisfaction
    Calendar Management
    CRM Software
    Customer Service
    Technical Support
    CallTools Call Center Software
    Social Media Management
    Email Management
    Sales & Marketing
    Data Entry
    Virtual Assistance
  • $25 hourly
    Results-driven Regional IT Supervisor with 6 years of comprehensive IT management experience and a strong background in telecommunications engineering. Proven track record of optimizing technology infrastructure, enhancing network performance, and ensuring seamles operations within the regional IT landscape. Exceptional leadership skils, adept at leading cross- functional teams, and a deep understanding fo cutting-edge IT solutions. Committed to delivering innovative solutions that drive efficiency and support organizational goals.
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    Quality Assurance
    Zoho Platform
    Information Technology
    Internet of Things Solutions Design
    Tech & IT
    Microsoft Active Directory
    Internet of Things
    ServiceNow
    Wireless Communication
  • $6 hourly
    💥 Aspiring Virtual Assistant | CRM Pro | Tech Savvy | CSR Pro | CSR Health Care Specialist | HIPAA Certified || Appointment Setter 💥 Technical Support Specialist | Expert in Tools for Customer Relationship Management (CRM) systems. Customer service representative | expertise in sales, healthcare, and telecommunications. Appointment Setter | Expert in Handling Schedules & Appointing task. Are you looking for an experienced Technical Support Specialist, Customer Service Representative, or Appointment Setter who is well-versed in necessary tools and software? Your search ends here! With Six years of experience, I bring a versatile skill set laser-focused on utilizing the right tools to drive your success. 🔧 Key tool Proficiencies. 👜 CRM Software - Proficient in Salesforce, HubSpot, Zoho CRM, and others to nurture and manage client relationships effectively. 💬 Communication &Collaboration - Expert in Slack, Discord, Zoom, Skype, Google Meet, and Microsoft Teams for streamlined teamwork. 📧 Email & Calendar management - Efficiently handle Gmail, Outlook, Google Calendar, and Calendly to keep schedule on track. 💾 Data Analysis & Reporting - Utilize Google sheets, Excel for data analysis, and create insightful reports. 📱 Social Media Management - Leverage Meta Business Suite, Facebook Ads, and more for robust online presence. 🎥 Video Editing - Expertise in CapCut and Filmora for video production. 💉 Healthcare Specialist - Former Pioneer in Medical Provider Expertise providing eligibility, Benefits, Accumulations, and Claims of the Patients. 🖥️ Operating System - Expertise in troubleshooting mainstream or widely used operating systems such as Microsoft Windows, Linux, Android, and iOS. 💻 Technical Writing - Proficient in using Google Docs and Microsoft 365 to convey information clearly and unambiguously. 📞 Softphone - Proficiently use X-lite for effective communication. I specialize in leveraging these tools to optimize operations, drive productivity, and achieve exceptional results. Let's collaborate to harness the full potential of these tools for the success of your project. Ready to elevate your project with these tools? Let's connect and explore how I can be your trusted Virtual Assistant, ensuring unparalleled excellence!
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    Time Management
    Tech & IT
    Medical Informatics
    Medical Billing
    Customer Service
    Multitasking
    Communication Skills
    VoIP
    Computer Hardware
    Technical Writing
    Operating System
    Customer Relationship Management
    CRM Software
    Virtual Assistance
  • $4 hourly
    • As a Tech Coach with a proven track record in Sales and Billing and Troubleshooting, I am eager to bring my problem-solving, time management, and communication skills to a new challenge. Professional Background: In my role as a Tech Coach, I have honed my skills in problem-solving, time management, and detail-oriented tasks. While I may not have direct experience as a Virtual Assistant, my background equips me with the abilities needed to adapt quickly to new challenges and excel in dynamic environments. Key Skills: ✅ Problem Solving: Adept at analyzing issues, identifying root causes, and implementing effective solutions. ✅ Time Management: Proven ability to organize tasks efficiently, prioritize responsibilities, and meet deadlines. ✅ Detail-Oriented: Meticulous attention to detail, ensuring accuracy in tasks and deliverables. Communication Skills: Strong verbal and written communication skills, fostering clear and effective interactions. ✅ Troubleshooting: Proficient in diagnosing and resolving technical issues, ensuring operational continuity. ✅ Multitasking: Demonstrated ability to handle multiple tasks concurrently without compromising quality. ✅ Working Under Pressure: Thriving in high-pressure situations, maintaining composure to achieve optimal results. Adaptability and Eagerness to Learn: While I haven't served as a Virtual Assistant previously, my adaptable nature and commitment to continuous improvement position me as a quick learner. I am confident that my existing skills, combined with a proactive attitude, will contribute to the success of your team. Proposal Overview: I propose to bring my diverse skill set and experience in Sales and Billing, along with my proven problem-solving, time management, and communication skills, to the Virtual Assistant role within your organization. My approach includes: ✅ Efficient Task Management: Leveraging my organizational skills to handle diverse responsibilities seamlessly. ✅ Effective Communication: Utilizing strong communication skills to facilitate clear and professional interactions. ✅ Problem-Solving: Applying analytical thinking to identify and address challenges effectively.
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    Critical Thinking Skills
    Active Listening
    Communication Skills
    Computer Skills
    Problem Solving
    Time Management
  • $12 hourly
    I am currently working as an account expert to one of the largest telecommunications in U.S we were able to solve concern about their billing, services that need to troubleshoot same time we also do upselling. Handling different type of customer different cultures at same time. Good communication skills and understanding is something really important to resolve customer's concern in a timely manner and provide customer satifaction.
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    Time Management
    Problem Solving
    Communication Skills
    Computer Skills
    Customer Service
  • $5 hourly
    Executive Assistant and Guest Services Manager ABOUT ME: Experienced professional with over 10 years in customer service roles. Proven track record of delivering exceptional customer satisfaction. Skilled problem-solver with strong communication abilities. Dedicated mother with a strong work ethic and positive attitude. Currently excelling as a virtual assistant, specializing in executive assistant duties and guest services management. Proficient in calendar, inbox, and travel management. HIPAA Certified. Experienced in liaising with guests, clients, vendors, and service providers to ensure successful outcomes.
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    Communication Skills
    File Management
    Organizer
    Travel & Hospitality
    Calendar Management
    Email Management
    Inventory Management
    BPO Call Center
    Outbound Call
    Insurance Claim Submission
    Order Tracking
    Payment Processing
    Receptionist Skills
    Customer Service
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