Hire the best Troubleshooting Freelancers in San Salvador, SV

Check out Troubleshooting Freelancers in San Salvador, SV with the skills you need for your next job.
  • $12 hourly
    𝐏𝐑𝐎𝐅𝐈𝐋𝐄 𝐒𝐔𝐌𝐌𝐀𝐑𝐘 Experienced IT help desk support engineer with 8 years experience with a strong background in the installation and maintenance of software and hardware, PCI compliance, technical skills and project management. Trained to deliver an exceptional level of customer service in IT support. Strong written and oral communication skills properly trained and qualified in solving employers and customers issues by providing an exceptional and effortless interaction. Adaptable to any metrics and timeframes when performing my job as well as an easy learner when it comes to systems and tools. My target is always to ensure excellent service standards, provide accurate, valid and complete information by using the right methods, also to respond efficiently to customer inquiries and maintain high customer satisfaction. I consider myself as an empathetic, responsible, punctual, creative and goal-oriented person who is capable of handling any type of customer’s demeanors. 𝐌𝐲 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✔Remote Administration of Active Directory and Office 365 ✔Windows, MacOS, iOS support ✔Windows servers ✔Cisco Anyconnect and GlobalProtect VPN support ✔Hardware and Software Support ✔Ticketing systems (Connectwise, Salesforce, ServiceNow, Remedy) ✔Chat (Facebook messenger, Teams, Slack, Discord, Zoom) ✔Remote tools (Webex, Gotoassist, TeamViewer, Connectwise Remote, BeyondTrust, Logmein and more.) ✔Email Management ✔Phone ✔Project Management ✔Microsoft Applications ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP, Quality Assurance and ARs ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive 𝐌𝐲 𝐫𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone, chat and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Technical Support
    Office 365
    Latin American English Accent
    Computer Skills
    Computer Hardware
    Systems Engineering
    ServiceNow
    Data Entry
    Computer Maintenance
    Computer Assembly
    End User Technical Support
    ConnectWise Automate
    Microsoft Windows
    Helpdesk
    Microsoft Active Directory
  • $10 hourly
    Hi, I'm Jonathan, a dedicated and empathetic Customer Service and Technical Support Agent with a passion for delivering exceptional service. With 9 years of experience, I have a proven track record of resolving issues quickly and efficiently, always maintaining a positive and professional approach. I am adept at troubleshooting technical issues, managing customer concerns, and ensuring a seamless customer experience. My bilingual communication skills (English/Spanish) allow me to connect effectively with diverse clients, ensuring their satisfaction. In addition to my customer service expertise, I have hands-on experience in property management, including managing Airbnb listings and coordinating property operations using platforms like Hostaway and Turno. Core Skills: 1. Back Office Support 2. Bilingual Customer Support (Spanish/English) | Live Chat 3. Technical Troubleshooting (Windows 7/8/10/11, Netsapiens PBX) 4. Helpdesk Technician (IT, VOIP Yealink, Microsoft 365) 5. CRM Platforms (Zendesk, Freshdesk, Rhombus, Intuiface, Salesforce) 6. Billing & Freight Logistics Support 7. Property Management (Airbnb Listings, Hostaway, Turno, Lightspeed) 8. Multitasking & Communication (Email, Slack) SPANISH: Hola, soy Jonathan, un agente de servicio al cliente y soporte técnico dedicado y empático, apasionado por ayudar a los clientes a resolver problemas y brindar un servicio excepcional. Historial comprobado de brindar soluciones efectivas de manera oportuna manteniendo una conducta positiva y profesional. Charlemos sobre cómo puedo subir de nivel tu negocio. 1. Back Office Support 2. Bilingual Customer Support (Spanish/English) | Live Chat 3. Technical Troubleshooting (Windows 7/8/10/11, Netsapiens PBX) 4. Helpdesk Technician (IT, VOIP Yealink, Microsoft 365) 5. CRM Platforms (Zendesk, Freshdesk, Rhombus, Intuiface, Salesforce) 6. Billing & Freight Logistics Support 7. Property Management (Airbnb Listings, Hostaway, Turno, Lightspeed) 8. Multitasking & Communication (Email, Slack) Puedo asegurarle que puede contar conmigo para una relación laboral a largo plazo.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Magento
    Customer Support
    Microsoft Windows
    Technical Support
    Logistics Coordination
    Customer Experience
    AnyDesk Software
    Customer Service
    TeamViewer
    Salesforce
    VoIP PBX
    Online Chat Support
    Spanish
    Zendesk
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