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Hire the best Troubleshooting Freelancers in San Salvador, SV

Check out Troubleshooting Freelancers in San Salvador, SV with the skills you need for your next job.
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  • $10 hourly

    • 5.0/5
    • (6 jobs)
    𝐏𝐑𝐎𝐅𝐈𝐋𝐄 𝐒𝐔𝐌𝐌𝐀𝐑𝐘 Experienced IT help desk support engineer with 8 years experience with a strong background in the installation and maintenance of software and hardware, PCI compliance, technical skills and project management. Trained to deliver an exceptional level of customer service in IT support. Seeking to contribute to the overall success of a company in a position of diverse responsibility which, requires strong organizational, planning, problem-solving and follow-through skills. 𝐌𝐲 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✔Remote Administration of Active Directory and Office 365 ✔Windows, MacOS, iOS support ✔Windows servers ✔Cisco Anyconnect and GlobalProtect VPN support ✔Hardware and Software Support ✔Ticketing systems (Connectwise, Salesforce, ServiceNow, Remedy) ✔Chat (Facebook messenger, Teams, Slack, Discord, Zoom) ✔Remote tools (Webex, Gotoassist, TeamViewer, Connectwise Remote, BeyondTrust, Logmein and more.) ✔Email Management ✔Phone ✔Project Management ✔Microsoft Applications ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP, Quality Assurance and ARs ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive 𝐌𝐲 𝐫𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone, chat and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Technical Support
    Office 365
    Latin American English Accent
    Computer Skills
    Computer Hardware
    Systems Engineering
    ServiceNow
    Data Entry
    Computer Maintenance
    Computer Assembly
    End User Technical Support
    ConnectWise Automate
    Microsoft Windows
    Helpdesk
    Microsoft Active Directory
  • $18 hourly

    • 5.0/5
    • (1 job)
    Proactive person, fast learner, responsible, with enthusiasm to put into practice all the skills and knowledge learned in the career and the experience acquired in developing projects. I adapt easily to different work environments, team player, I like to keep improving myself and always keep learning new technologies.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Computer Network
    Opened/Answered Tickets
    Bilingual Education
    Technical Support
    Telecommunications Engineering
  • $12 hourly

    • 0.0/5
    • (1 job)
    I'm Jonathan, I'm best known for being Autodidact well organized efficient, and self-motivated I specialize in providing outstanding customer service and technical support, always overcoming challenges and objections, my goal is to help you to make your business run smoother I also have experience working with different software and platforms depending on your business needs such as: Back Office, || Live Email Support. Outstanding Customer Support in Spanish/English calls. || Live Chat. Zendesk, || Salesforce || Freight Logistics Support Troubleshooting Windows 7/8/10/11. Familiar with troubleshooting Netsapiens PBX. || VOIP yealing Support L1. Billing Support. || Microsoft 365 Support L1. Magento.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Spanish Tutoring
    Customer Support
    Microsoft Windows
    Technical Support
    Logistics Coordination
    Customer Experience
    AnyDesk Software
    Customer Service
    TeamViewer
    Salesforce
    VoIP PBX
    Online Chat Support
    Spanish
    Zendesk
  • $9 hourly

    • 0.0/5
    • (0 jobs)
    Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. More than a year on delivering personalized customer service and assistance by creating and maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Phone Communication
    Technical Support
    Customer Service
  • $22 hourly

    • 0.0/5
    • (0 jobs)
    From Sales to Product Quality Assurance for the fastest growing startup ever, and from that to Freelance Consultant & Blogger more recently; I have gotten the best results over the last seven years. I have worked in different LOBs and companies; some of them are part of world-leading Technology & Entertainment brands such as Microsoft, Sony PlayStation, and Hopin. ***Currently developing/founding WON - Rewards do matter! (employee recognition & rewards SaaS)*** I am results-oriented, and always looking to succeed and develop new skills. At the same time, I feel passionate about teamwork as I believe we learn the most useful, engaging, and sometimes even fun things from the people around us. Reach out for Consultancy/Collaboration if you are starting a Support, Support QA Team, or need SEO Support for your business. Some of the tools I have worked with: *Windows, MAC, IOS, Android, Huawei, and Chrome OS. *Office and Google Suite. *Klaus App & Oasis. *Zendesk, Intercom, Salesforce, Hubspot, and Crisp. *Citrix, Notion, Confluence, and Guru. *Stripe, Chargebee, Paypal, Wise, and Payoneer. *Zoom, Skype, Google Meet, Hopin, and Airmeet. *Trello, Firmbee, Jira, and Zoho Projects. *Canva, Lightroom, and GIMP. *Google Search Console, Bing Webmaster Tools, and Semrush. *Zapier, Stack Overflow, Visual Studio Code, and Chrome DevTools (HTML, CSS, and JS.) A bit more about myself/bonus: I love Technology, Computers, Software, Photography, Blogging, Food, TV Series, Arts, Sports, Music, Psychology, and Social Behavior. I'm always looking for new interests and activities. 😎 My Professional Blog Is Ready! Please Like 👍🏻 and Subscribe ✉️ waytogoblog.com Let’s dive into Tech and Remote Work!
    vsuc_fltilesrefresh_TrophyIcon Troubleshooting
    Microsoft Windows
    Startup Company
    Personal Computer
    Blog Writing
    Mac OS X Administration
    Technical Support
    Quality Assurance
    Hardware Troubleshooting
    Quality Control
    Quality Audit
    Network Administration
    Android
    Search Engine Optimization
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