Hey future client!
Thanks for checking my profile. What you will read below are also offered by many freelancers but what set me apart are my high-level spirit and grit, passion for learning and helping others, and deep regard for integrity. Ownership, excellence, and professionalism are values I live by as I do leadership roles for more than a decade now.
11 years of solid experience in customer service and operations management in the food service and cinema industry (corporate setting)
People management: handled my own team (both branch and regional level), hiring and performance assessment
Operations management: operations readiness, exemplary customer concern handling, facilities and inventory management, financial analysis,
Office management: email management, reports creation, purchase order processing
Currently working as a Project Manager / Executive Assistant in a US-based EMS software company (online setting)
Project Management: help manage different programs of the company, get it to the finish line and give valuable performance analysis and suggestions
- email management
- reports creation (payroll, AR, performance audits)
- process quotes, contracts, and payments of customers
- documentation (SOPs, proposal creation)
- Attend and do meeting notes of all the company divisions (sales, customer success, billing, executive meetings)
- audit SOP adherence of the team
- reinforce executive orders to the team
- executive accounts handling (containing confidential information such as credit card details)
- Google workspace administration
- conduct initial interview and filter applicants
- on board new hires
Other general tasks: help in each division when they need extra head to finish tasks (support tickets creation and audits, help in testing resolved tickets, lead generation, ambulance billing admin tasks)
- Google Suite, MS Office, Slack, Canva
- Contracts/Invoices: Docusign, Stripe
- CRM/Project Mgt tools: Intercom, User.com, Hubspot, Trello
- Recruitment/Payroll: Indeed, Upwork, Clockify
- Inventory/Financial Software: SAP, Business Intelligence
- EMS Charting Software: CloudPCR, Unified Solutions
Whenever I do these tasks, I use critical thinking. I give opinions and ask intelligent questions. I prioritize accordingly to help you get things done in the most productive way possible. Do you think we are a match made in heaven? Let’s discuss further and let me bring my expertise to the table.
All the best!