Business Systems Analyst II (6/2007 – PRESENT)
● Work with the project sponsor to document the project vision and the project’s scope.
● Identify project stakeholders and user classes.
● Elicit requirements using interviews, document analysis, requirements workshops
● Write requirements specifications according to standard templates
● Translate high level business and user requirements into functional requirements
● Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
● Lead requirements analysis and verification, ensuring that requirement statements are complete and concise
● Participate in requirements prioritization.
● Develop test plans for user systems and applications testing
● Responsible for coordinating applications testing
● Provides communication on project status, answers questions, and explains implementation of new solutions to clients
● Facilitates efforts to increase customer satisfaction on service delivery of information technology.
● Match appropriate technology solutions to customers' business needs.
● Researches information technology business related problems; meets with department personnel to obtain feedback, develop functional requirements, and technology tool recommendations.
CIS Itanium Project
● IT testing lead for this project.
● Managed all online testing.
● Coordinated with approximately nine business areas.
● Defined Business Test Lead role for this project
● Initiated meetings and maintained ongoing communications with Customer Services, Meter
Management, Meter Reading, Credit & Collections, Billing Services, Remittance, Accounting, Tax,
Mobile and eServices teams to obtain testing requirements/scenarios, to give project overview, obtain
listing of project testers, and address any questions or concerns regarding the testing.
● Presented testing hours requirement estimate to department manager. Created testing schedule for UAT
testing effort.
● Communicated ongoing status updates regarding project testing effort.
● Responsible for communicating requirements for and leading each phase of the testing effort
(Component/Functional, System Integrated, User Acceptance).
● Responsible for transforming all of the business requirements and system requirements into a test script
document to be loaded into the ALM (Application Lifecycle Management) testing script repository tool.
● Assisted with training the project testers and fix agents on the proper usage of ALM for this
project.(Approximately 15 people)
● Responsible for validating successful testing effort by each business area.
Allconnect Project
● IT Testing lead for this project.
● Managed all online testing in coordination with the business testing lead.
● Learned how to use new ALM application for this project’s testing effort.
● Responsible for communicating requirements for and leading each phase of the testing effort
(Component/Functional, System Integrated, User Acceptance).
● Responsible for transforming all of the business requirements and system requirements into a test script
document to be loaded into the ALM (Application Lifecycle Management) testing script repository tool.
● Conducted two end of project training/overview sessions of the Allconnect web application and process.
The sessions covered document location, basic how to do, and listing of audit log queries.
● Created the document “Allconnect Technical Documentation for On Call Troubleshooting” as a
reference tool for the programmers to assist with issues while performing on call duties.
● Responsible for obtaining validation of successful testing from each business area.
● Initiated setup of five test environments for this project.
● Coordinated with the business and created testing schedule for the UAT testing effort
Utility Rate Case
● Responsible for training new BA with leading, maintaining documentation, test scenario set up, rate
entry, rate validation and iteration testing.
● Worked extra hours to ensure that new BA successfully lead this project effort.
IVR Consolidation
● Coordinated with each business unit to define business UAT testers.
● Responsible for business user testing setup
● Lead UAT testing effort
● Developed test plans that were used during UAT testing.
● Responsible for documentation of meeting minutes
● Responsible for maintaining Action Item listing
● Defined and validated the proper setup of the test environments for this project
● Assisted business units in developing test scenarios
● Develop Business Plans for new projects.
● Computer proficient: Windows XP; Microsoft Word, Excel, Project, Powerpoint and Access
Typing
