I am a reliable, organized and hard working individual with valued expertise in a handful of different fields including; customer service, operations and executive assisting. I have exceptional attention to detail and accomplish tasks in a fast-paced and efficient manner. I enjoy interacting with people and find it very fulfilling working with clients from different fields to provide substantial knowledge and assistance with their personal and business lives.
My skills include data entry and sorting, managing accounts and budgeting, completing personal tasks, planning vacations, outbound and inbound calling, building and implementing sop's, scheduling, recruitment and onboarding, organizing documents, advanced computer skills and experience in Microsoft Word, Outlook, Excel, Powerpoint, Adobe Lightroom, iMovie and Canva.
I specialize in customer support, email and calendar management for companies, stores and professionals. As well as daily operations, hiring and onboarding staff and training/management. I have experience on platforms such as Shopify, Re:Amaze, Infusionsoft, Kajabi, Klaviyo, ConvertKIt, LiveChat and learn very quickly on new platforms.
I have over 10 years experience in administrative/executive assisting and customer/client care as well as project management. My expertise includes phone triage, scheduling meetings, managing client experiences, assisting with payroll, organization of all documents/spreadsheets and email organization and management. I also have experience in the medical field as a lead receptionist/front office for a doctor handling all of his patients. I answered a high volume of calls, managed billing, sent medical records, and accomplished bringing in a high number of new patients. I also specialize in travel booking experience, planning cruises, land vacations and corporate travel.
I have a vast range of skills and accomplishments and strive to produce the highest quality of work. I have a strong work ethic and can be depended on to complete work in a timely manner. Let's work together!
✨Self-Motivated ✨Assertive ✨Flexible ✨Affable ✨Determined
⚡️Well-rounded experience in administrative duties - office filing, answering phones, organizing offices,
scheduling, email management, extensive help with projects and customer relations
⚡️Proficient experience with Microsoft Word, Excel, PowerPoint, Outlook, Lightroom, Salesforce, and POS
⚡️E-commerce experience - live chat/emailing customers, daily operations, logistics, partnerships and
social media management, implementing sop's & software knowledge of Shopify & Re:amaze, ZenDesk,
Later, Klaviyo & Groove
⚡️Experience with Sabre GDS, booking personal and vacation travel & building custom itineraries
⚡️CRM Management: Dubsado, Monday.com, Asana, Salesforce, Zoho
⚡️Advanced knowledge of administrative medical offices, medical records, NextGen software, OSHA and
⚡️Light bookkeeping, invoicing and payroll in Quickbooks, ADP, Square, Bonsai, Honeybook & Dubsado
⚡️Experience with both PC and Macintosh Computers
⚡️Knowledge of social media management and marketing
⚡️Design experience in Canva creating content, designs, employee handbooks, training materials etc.
⚡️Exceptional customer service skills and desire to help individuals
⚡️Hardworking, very organized, reliable, energetic and self-starter individual