Highly sought-after and professional operations and customer success specialist with over 4 years of hands-on experience. I have a proven track record of being a strategic and supportive partner to executives, entrepreneurs, and leaders of all backgrounds, allowing them to maximize their operational impacts and improve overall business/personal/organizational efficiency. As an exceedingly disciplined, proactive, and adaptive team player, I have mastered the ability to resourcefully implement, manage and execute responsibilities of various tiers, all while being in high-pressure settings and with minimal supervision. I also possess the ability to lead and manage a team and can successfully work with other departments on collaborative projects. Having performed for top-of-the-line executives and companies, I have developed a tremendous amount of discipline and only strive to overachieve. I am passionate about building and maintaining customer experiences and have an expansive background in customer success and sales. I can be an excellent client-facing representative providing a high level of support to partners/customers/clients/affiliates. You would definitely be adding an excellent talent to your business. I am particularly passionate about diversity and inclusivity and appreciate clients with deep regard for such issues.
Roles I am available for:
- Virtual Assistant and Executive Assistant
- Operations Specialist, Project Manager, Integrator
- Customer Support Team Lead, Customer success manager (Sales)
Skilled in performing
• Calendar Management • (Multiple) Email Inbox Management • Travel Planning • Project & Event Management • Logistics & Operations • Scheduling & Organization • Data Entry • Customer Success management • Account Management• Social Media Management and content creation • Lead Generation • Web Research • SEO • Copywriting • Article writing and Business writing • Cold calling • Graphic design • Website management • Marketing Campaign building and Automation
Skilled in using:
Microsoft Suite, InfusionSoft / Keap, GSuite, Asana, Monday.com, Stripe, ClickUp, Shopify, Bamboo HR, Intercom, Paylocity, Canva, Flodesk, Notion, Front, Kajabi, Hubspot, MailChimp, Freshdesk, Outlook, Keynote, Instagram, Tiktok, Wordpress, Recharge, Quickbooks, Salesforce, Zapier, Trello, Lattice, Zoho, ZenDesk, Slack, RingCentral, MaxAgent, Zoom, Klaviyo, Discord, Facebook, Messenger, LinkedIn, Pinterest, SRM, VPN’s Jira AND LOTS MORE
•Certified Customer Success Manager (certified through 7 part LinkedIn Learning Practical CSM course)
•Licensed Front Desk Representative (licensed through The American Hotel and Lodging Educational Institute)
HIRE ME! The most perfect business wing woman who is beyond ready to dedicate her time and expertise to ensuring your goals are conquered, clients are taken care of and expectations exceeded.
Customer Relationship Management