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  • $5 hourly
    • 5.0/5
    • (4 jobs)
    Are you looking for a skilled E-commerce Specialist & Customer Service Representative to help scale your online business? I specialize in product sourcing, online arbitrage, wholesale, private label, and dropshipping across platforms like Amazon, Walmart, TikTok, Shopify, and more. With a proven track record in identifying profitable products, vetting suppliers, negotiating deals, and optimizing sourcing strategies, I ensure high ROI for my clients. My strong background in brand and category ungating, marketplace compliance, and competitor analysis helps sellers expand their product offerings while staying compliant with marketplace policies. 💡 My Expertise Includes: ✔ Product Research & Sourcing – Online Arbitrage, Wholesale, Private Label, Dropshipping ✔ Supplier Vetting & Negotiation – Finding trusted suppliers for long-term success ✔ Profitability Analysis – Ensuring 30%+ profit margins after fees & expenses ✔ Marketplace Compliance & IP Risk Prevention – Protecting accounts from violations ✔ Competitor Analysis & Pricing Strategies – Staying ahead in competitive markets ✔ Customer Support & Account Management – Handling disputes, issue resolution & brand reputation ✔ Account Reactivation & Policy Compliance – Assisting with reinstating suspended accounts and resolving policy violations 🔧 Tools I Use: ✅ Product Research & Analysis: Helium 10, Keepa, Jungle Scout, AMZ Scout, SellerAmp ✅ Inventory & Profitability Tracking: Inventory Lab, FBA Calculator, Google Spreadsheets ✅ Customer Service & Marketplace Management: Amazon Seller Central, Walmart Seller Hub, TikTok Shop, Shopify As a Customer Service Representative, I focus on helping clients scale their e-commerce operations effectively, ensuring seamless account management, issue resolution, account reactivation, and customer satisfaction. Whether you need expert product sourcing, compliance support, or dedicated customer service, I’m here to help you grow and succeed in your online business. 📩 Let’s connect! Send me a message to discuss how I can support your e-commerce success.
    Featured Skill Virtual Assistant
    Amazon Listing Optimization
    Sourcing
    Data Extraction
    Procurement
    Amazon Private Label
    Amazon Product Research
    Amazon Listing
    Amazon Seller Central
    Virtual Assistance
    Amazon FBA Product Research
    Product Research
    Amazon FBA
    Google Docs
    Data Entry
  • $6 hourly
    • 5.0/5
    • (1 job)
    𝙉𝙚𝙚𝙙 𝙖 𝙥𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙘𝙤𝙡𝙙 𝙘𝙖𝙡𝙡𝙞𝙣𝙜 𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙩𝙤 𝙨𝙪𝙥𝙚𝙧𝙘𝙝𝙖𝙧𝙜𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨? 📞 Expert in Cold Calling 💬 Exceptional Customer Service Skills 📊 Proficient in Handling Confidential Data 𝙃𝙤𝙬 𝙘𝙖𝙣 𝙄 𝙝𝙚𝙡𝙥? 𝙃𝙚𝙧𝙚'𝙨 𝙝𝙤𝙬👇👇👇 🔥 𝘾𝙊𝙇𝘿 𝘾𝘼𝙇𝙇𝙄𝙉𝙂 & 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 Hi there! I specialize in cold calling and delivering outstanding customer service. With extensive experience in initiating and nurturing customer relationships, I ensure positive client interactions and effective communication. My background includes proficient use of CRM software, making me adept at managing client data and follow-ups. Let's enhance your customer engagement and drive your business forward! ✚ 𝘊𝘰𝘭𝘥 𝘊𝘢𝘭𝘭𝘪𝘯𝘨 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴 ✚ 𝘊𝘭𝘪𝘦𝘯𝘵 𝘙𝘦𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘛𝘢𝘤𝘵𝘪𝘤𝘴 ✚ 𝘊𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘙𝘦𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯 ✚ 𝘋𝘢𝘵𝘢 𝘌𝘯𝘵𝘳𝘺 𝘢𝘯𝘥 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 ✚ 𝘍𝘰𝘭𝘭𝘰𝘸-𝘶𝘱 𝘚𝘺𝘴𝘵𝘦𝘮𝘴 ✚ 𝘍𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘊𝘰𝘭𝘭𝘦𝘤𝘵𝘪𝘰𝘯 𝙏𝙊𝙊𝙇𝙎: 𝘊𝘙𝘔 𝘚𝘺𝘴𝘵𝘦𝘮𝘴, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘶𝘪𝘵𝘦, 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦, 𝘌𝘹𝘤𝘦𝘭 🔥 𝙊𝙏𝙃𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀𝙎 ✚ 𝘈𝘯𝘴𝘸𝘦𝘳𝘪𝘯𝘨 𝘗𝘩𝘰𝘯𝘦 𝘊𝘢𝘭𝘭𝘴 ✚ 𝘙𝘦𝘴𝘱𝘰𝘯𝘥𝘪𝘯𝘨 𝘵𝘰 𝘌𝘮𝘢𝘪𝘭𝘴 ✚ 𝘏𝘢𝘯𝘥𝘭𝘪𝘯𝘨 𝘊𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘵𝘪𝘢𝘭 𝘋𝘢𝘵𝘢 ✚ 𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘷𝘦 𝘛𝘢𝘴𝘬𝘴 𝙏𝙤𝙤𝙡𝙨 𝙩𝙝𝙖𝙩 𝙄'𝙢 𝙥𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙞𝙣: 🔥 𝘾𝙍𝙈 𝙏𝙊𝙊𝙇𝙎 ✚ 𝘚𝘢𝘭𝘦𝘴𝘧𝘰𝘳𝘤𝘦, 𝘏𝘶𝘣𝘚𝘱𝘰𝘵, 𝘡𝘰𝘩𝘰 𝘊𝘙𝘔, 𝘗𝘪𝘱𝘦𝘥𝘳𝘪𝘷𝘦 🔥 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝙏𝙊𝙊𝙇𝙎 ✚ 𝘡𝘰𝘰𝘮, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘔𝘦𝘦𝘵, 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘛𝘦𝘢𝘮𝘴, 𝘔𝘦𝘴𝘴𝘦𝘯𝘨𝘦𝘳, 𝘝𝘪𝘣𝘦𝘳, 𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱 🔥 𝙋𝙍𝙊𝘿𝙐𝘾𝙏𝙄𝙑𝙄𝙏𝙔 𝙏𝙊𝙊𝙇𝙎 ✚ 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘶𝘪𝘵𝘦, 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦, 𝘌𝘹𝘤𝘦𝘭, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘋𝘳𝘪𝘷𝘦 🟢 If you are ready to collaborate for success, here are the steps: 1️⃣ Send me an Upwork Message 2️⃣ Click the Green Schedule Meeting button 3️⃣ Choose a 30-minute slot, and I'll confirm the time Cheers, Ralph
    Featured Skill Virtual Assistant
    Lead Generation
    File Management
    Personal Administration
    Administrative Support
    Scheduling
    Virtual Assistance
    Order Entry
    Sales Operations
    Technical Support
    Finance & Banking Chatbot
    Online Chat Support
    Customer Support
    Customer Service
    Communications
    Email Support
  • $12 hourly
    • 5.0/5
    • (3 jobs)
    Hi, I’m Tovi Jay – a versatile and results-driven professional with 4+ years of experience in Customer Service, Virtual Assistance, Recruitment, and Accounts Receivable & Collections. I specialize in helping small businesses and startups streamline their operations, provide stellar client support, and stay financially organized. 🔹 Accounts Receivable & Collections As an AR & Collections Specialist, I ensure businesses maintain healthy cash flow by following up on outstanding invoices professionally and persistently. I’ve handled billing, payment tracking, and account reconciliation using tools like Zoho, Docket, QuickBooks, and GoHighLevel. I maintain strong client relationships while ensuring timely payments and reducing overdue balances. 🔹 Customer Service Pro With nearly 4 years in customer-facing roles, I excel in managing inquiries, resolving complaints, and providing high-quality support via phone, email, and chat. I’m known for my empathy, patience, and problem-solving mindset. Tools I’ve used include Zendesk, RingCentral, DialPad, and ServiceTitan. 🔹 Recruitment & Research Support As a former Recruiting Assistant for an RPO, I’ve sourced, screened, and managed candidate pipelines using LinkedIn Recruiter, Indeed, and ZipRecruiter. I also conducted reference checks, formatted CVs, and managed job postings. I understand how to adapt to each client’s hiring process and deliver qualified candidates fast. 🔹 Virtual Assistance & Admin I’ve supported business owners with daily operations such as client communications, invoicing, content edits, and calendar management. I’m highly organized and able to handle a variety of platforms like Trainual, Monday.com, Canva, Adobe Photoshop, and Google Workspace. ✅ Key Skills Accounts Receivable & Collections Customer Service & Technical Support Recruitment & Talent Sourcing Administrative Assistance & Inbox Management Strong Written & Verbal Communication Problem Solving, Time Management, and Reliability 🛠️ Tools I Work With Zoho, Docket, QuickBooks, GoHighLevel, RingCentral, DialPad, Zendesk, Vincere, Mailchimp, Adobe Photoshop, Canva, LinkedIn Recruiter, Indeed, ZipRecruiter, G Suite, Microsoft Office, Trainual, Monday.com, and more. If you're looking for a dedicated and skilled remote professional who can manage support, hiring, finances, and admin with efficiency and professionalism — let’s connect! I’d love to help you grow your business and take some tasks off your plate. 💬
    Featured Skill Virtual Assistant
    Zendesk
    QuickBooks Online
    Zoho CRM
    Invoicing
    Email Communication
    Administrative Support
    Real Estate Virtual Assistance
    Virtual Assistance
    Customer Support
    Accounts Receivable Management
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Looking for a position that can provide growth and learning opportunity. To secure employment with a reputable company, where I can utilize and improve my skills. Eager to harmonize with a team of experienced professionals for the individual as well as corporate development.
    Featured Skill Virtual Assistant
    Customer Support
    Virtual Assistance
    Online Chat Support
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi, I’m Celda — a detail-oriented virtual assistant with hands-on experience in Xero and QuickBooks. With over 10 years in customer service, cash handling, and admin roles, I bring accuracy, organization, and reliability to every task. What I Offer: Cloud bookkeeping using Xero & QuickBooks Bank reconciliation & transaction categorization Invoicing, billing, and expense tracking Admin support tailored for small businesses Why Work With Me? I’m highly organized, quick to learn, and committed to helping entrepreneurs stay on top of their finances. I recently completed a 1-month bookkeeping challenge that gave me real, practical experience — and I’m ready to put that to work for you. Let’s Chat! If you’re looking for someone dependable to help manage your books and support your business, let’s connect! I’d love to learn more about your needs and how I can help.
    Featured Skill Virtual Assistant
    Customer Service
    Financial Report
    Account Reconciliation
    Bank Reconciliation
    Microsoft Excel
    Virtual Assistance
    QuickBooks Online
    Xero
    Bookkeeping
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    EXPERTISE Visual design Illustration Digital art Calendar Management Data entry File Organization Excellent written and verbal communication Graphic Design Time Management Team Work Address Pu rok Varela, Baran gay Min oyan , Mu rcia, Negros Occiden tal, Ph ilippin es 6129 ABOUT MYSELF Dedicated virtual assistant with strong organizational skills. Experienced in administrative support. Seeking freelance opportunities. Seeking to embark on a virtual assistant career, I offer a blend of technical expertise, adaptability, and a proactive approach to tasks. Proficient in various software tools, I am capable of managing projects, conducting research, and maintaining confidentiality with ease.
    Featured Skill Virtual Assistant
    Content Creation
    Content Analysis
    Marketing
    Media & Entertainment
    Marketing Advertising
    Communication Skills
    Project Management
    Microsoft Project
    Virtual Assistance
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    I am a proactive and goal-oriented professional with a strong focus on customer service, time management, and problem-solving. With years of experience in customer support and service roles, I have developed excellent interpersonal skills, adaptability, and the ability to resolve issues efficiently.
    Featured Skill Virtual Assistant
    Phone Communication
    Office Administration
    Virtual Assistance
    Data Entry
    Technical Support
    Customer Service
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    🎨 Self-Taught Graphic Designer | Creative Director | Visual Storyteller Hi, I’m a passionate and self-driven graphic designer with a strong foundation in creative direction, honed through leading visual content for a school publication. With a sharp eye for aesthetics and a deep love for design, I specialize in transforming ideas into compelling visuals that connect, engage, and inspire. Whether it’s branding, social media content, or editorial design, I bring originality, strategy, and creativity to every project. Let’s collaborate and bring your vision to life through design that truly stands out!
    Featured Skill Virtual Assistant
    Multitasking
    Time Management
    Project Management
    Virtual Assistance
  • $7 hourly
    • 4.7/5
    • (4 jobs)
    My goal is to capitalize my more than 8 years of BPO experience which helped me develop different skills that I can use as an asset to any company that I can work with • Working my way up in Graphic Designing. • Proficient in guiding individuals to ensure quality customer service • Provides feedback and insights to broken company processes to support reform and development of existing business processes • Email handling • Data entry / Research • Graphics designing for social media • Basic video editing • Touch base on social media managing • Computer Hardware Servicing • Troubleshoot / Install windows operating system and other windows applications • Highly self-motivated • Ability to make critical decisions • I have high regard to my work, tasks and responsibilities at hand • Ability to adapt to changes • Able to manage tasks according to priority Knowledgeable in the following application: • Microsoft Office Tools • Adobe Photoshop and Premiere • Zoom and Skype • Dropbox In addition, I am currently working and developing my skills in WordPress, Social Media Management, Photography and Graphics and Design.
    Featured Skill Virtual Assistant
    Data Entry
    Virtual Assistance
    BPO Call Center
    Invoicing
    Order Processing
    Shopify
    Virtual Case Management VCM
    Computer Graphics
    Call Center Management
    Social Media Management
    Technical Support
    Customer Support
  • $3 hourly
    • 3.0/5
    • (0 jobs)
    Hardworking and passionate Licensed Secondary Mathematics Teacher focused on creating a positive environment. As an experienced professional, I always make sure that I meet people's expectations by doing my tasks extraordinarily well with precision and on time. I am a fast learner and has high accuracy and attention to details.
    Featured Skill Virtual Assistant
    Data Entry
    Mathematics Tutoring
    Time Management
    Virtual Assistance
    Research Papers
    Resolves Conflict
  • $6 hourly
    • 0.0/5
    • (2 jobs)
    Highly motivated and results-driven professional with a strong background in customer service, sales, data entry, and project management. With years of experience handling clients, managing teams and ensuring efficiency in various roles, I bring a well-rounded skill set that includes communication, time management, and decision-making. My passion for learning and attention to detail allow me to adapt quickly and excel in diverse work environments. Skills & Expertise: - Communication Skills: Proven ability to interact effectively with clients, teams, and stakeholders to achieve business goals. - Project Management: Experienced in overseeing projects from initiation to completion, ensuring deadlines and objectives are met. - Time Management: Efficient in handling multiple tasks simultaneously while maintaining high-quality work. - Excellent Attention to Detail: Ensuring accuracy in data entry, reporting, and business operations. - Good Decision-Making: Ability to analyze situations quickly and provide effective solutions. - A Love for Learning: Constantly seeking opportunities to enhance my skills and stay updated with industry trends. - Social Media Management: Knowledgeable in creating and curating content, engaging with audiences, and optimizing social media presence. Experiences: Crew Chief | McDonald's (2013-2019) - Trained newly hired crew members to ensure efficiency and high performance. - Assisted in managing store reports and inventory control. - Provided excellent customer service to enhance brand reputation. -Customer Service Technical Representative | Panasiatic Solutions (2019-2023) - Assisted customers with technical issues related to phone services. - Maintained high customer satisfaction through effective problem resolution. -Outbound Sales Representative | RPL (2023-2024) - Successfully closed sales and provided solutions for clients. - Specialized in outbound calls for an Australian-based company. Outbound Sales Representative | Healthcare Account (2023- ongoing - Assisted clients in acquiring CGM supplies for diabetes management. - Provided exceptional customer support and product knowledge. Product Manager | White Glove Management (2022) - Managed product listings and ensured accuracy in online retail platforms. - Conducted market research to optimize sales strategies. Data Entry Specialist (2022) - Modified and inserted data using Elementor for website management. - Ensured consistency and accuracy in data formatting. Education: - Pharmacy Assistant | Megumi (TESDA) Accredited School (2013-2014) I am eager to bring my expertise and enthusiasm to new projects. Let's connect and discuss how I can contribute to your team!
    Featured Skill Virtual Assistant
    Virtual Assistance
    Customer Feedback Documentation
    WordPress
    Customer Satisfaction
    Customer Service
    Data Entry
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    As a skilled communicator and problem solver with almost 4 years of call center experience and almost 3 years of freelancing with increasing responsibility and enjoy the fast-paced ever changing environment tremendously, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company. My background includes successfully enhancing customer response strategies, appointment setting ,implementing new processes, and managing overall customer service functionality to maximize loyalty,productivity, and growth. I receive daily calls from customersand work to assist them with their service related issues.I also have experience in outbound cold calling for solar campaigns,in real estate industry and mortgage insurance. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers.My interpersonal skills and ability to communicate clearly have served me well as a call center representative.Previous supervisors have praised my professionalism for my work. I know I am capable of bringing that same dedication to customer satisfaction in your company. My proven dedication to optimizing customer service and sales success along with my exceptional interpersonal, analytical, and time management talents-will contribute immensely to the success of your company.
    Featured Skill Virtual Assistant
    Administrative Support
    Life Insurance
    Appointment Scheduling
    Outbound Sales
    Virtual Assistance
    Appointment Setting
    Customer Service
    Sales
    Data Entry
    Cold Calling
    Real Estate
  • $12 hourly
    • 0.0/5
    • (1 job)
    An experienced virtual assistant with a diverse background in sales management, law firm support, online English teaching, managerial role and hotel and tourism management, demonstrating creative and analytical skills, meticulous attention to detail, a collaborative mindset, and a passion for continuous learning.
    Featured Skill Virtual Assistant
    Canva
    Customer Retention
    Appointment Setting
    Legal Drafting
    Sales
    Hospitality
    Virtual Assistance
    Business
    English
    Travel & Hospitality
  • $4 hourly
    • 0.0/5
    • (0 jobs)
    Detail-oriented and highly organized Virtual Assistant with a strong background in administrative support, communication, and task management. Former educator with experience handling scheduling, email correspondence, document preparation, and data organization. Proficient in Google Workspace, Microsoft Office, and time management tools. Eager to support clients remotely with professionalism, efficiency, and a commitment to quality work. Fast learner with a strong work ethic and a positive attitude.
    Featured Skill Virtual Assistant
    Virtual Assistance
    Writing
    English Tutoring
    Proofreading
    Canva
    Data Entry
    Microsoft Office
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Highly motivated and versatile Operations Coordinator at GE Healthcare with a strong background in strategic thinking, problem-solving, and creative expression. Demonstrates exceptional analytical skills and adaptability through hobbies such as Magic: The Gathering. Proven ability to collaborate effectively in team settings and lead initiatives. Experienced Workforce Real-Time Analyst with a track record of optimizing workforce management and enhancing operational efficiency. Committed to continuous learning and community engagement, with a history of organizing events and contributing to online forums. Seeking to leverage diverse skills and experiences to contribute to a dynamic and innovative work environment.
    Featured Skill Virtual Assistant
    Project Management
    Microsoft Project
    Virtual Assistance
    General Transcription
    Data Entry
  • $15 hourly
    • 4.2/5
    • (57 jobs)
    I am a Virtual Assistant and a Customer Support Agent for more than 5 years. I create and edit videos for upload, assist my client in setting up class schedules, check webinars, assist customers through email inquiries, email marketing, graphic designs, web research, and organizing data in a spreadsheet. Also, I gained my experience and skills in dropshipping from working with eCommerce clients in which I handle all Shopify processes, product uploads, funnels, and product edits. Processing orders, collaborating with suppliers and handling refunds and cancellations. I also gained my customer service skills in a luxurious call center here in our area which helped me improve my written and spoken communication skills. Have worked with different clients helping them manage their online stores using Shopify, and handling customer service through email, chat, and phone calls using Zendesk and Freshdesk. I am a team player, I like to work with a group. I believe every person has their own set of perspectives, and so it compliments every diversity we may have to fill in the needed ideas. I like working with a team and creating useful ideas. My clients always compliment me as a very hardworking and reliable assistant. Open-minded to any changes and eager to learn new things that may add up to my skills in the future. I'm flexible when it comes to working hours, I've experienced working a graveyard shift too so shifting schedule is not a problem for me at all. Looking forward to working with you and being the best asset to your company soon!
    Featured Skill Virtual Assistant
    Outbound Sales
    Email Support
    Ecommerce Order Fulfillment
    Customer Satisfaction
    Administrative Support
    Customer Service
    Freshdesk
    Phone Communication
    Xero
    Technical Support
    Zendesk
    Gorgias
    Virtual Assistance
    Order Processing
    Canva
  • $3 hourly
    • 0.0/5
    • (0 jobs)
    I’m a web developer building websites for small and medium-sized businesses. Whether you’re trying to win work, list your services, or create a new online store, I can help. Knows HTML and CSS, PHP, Exel, Power BI, SQL
    Featured Skill Virtual Assistant
    Data Analysis
    IT Support
    Virtual Assistance
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