Are you an executive or a business owner of a startup company or a well-established company in the B2B, B2C, Ecommerce, dropshipping, and Technological industries? Then you need to benefit from my wealth of experience. I am an expert professional with expertise in business development, customer satisfaction, technical support, digital marketing, and telemarketing with over seven (7) years of experience in supporting business owners to grow their businesses, and reach out to prospective leads through cold and warm calling while ensuring a satisfied customer base.
With my educational background in Computer science and several certifications in business management and customer satisfaction, I have been able to resolve over 500 customers complaint within the organizational service level agreement, Exceeding utilization standard (90%) with 100% utilization each month. Troubleshoot and fixed over 40 computer systems and the Local Area Network (LAN) of the computer network for optimum operations. Ensured 100% user experience by ensuring the smooth running of all computer software and cloud computing. Installed and configured over 50 computer hardware operating systems and applications and monitored all computer systems and networks for efficient service delivery. Furthermore, I am proficient in Ecommerce store setup, website design with WordPress, running of ads promotion, Full campaign structure, and management, Extensive audience research, Ads Budgeting, Business Ads Account Creation, and optimization. Due to my exceptional contribution to business growth, I was awarded the best marketing associate award.
During my time at Proactive Gadget Store, I was able to set up the Shopify store and optimized it with SEO keywords resulting in an 80% store visit and lead conversion. Uploaded over 120 products on the store and drafted quality product descriptions for each product. Engaged in about $500 ad promotion resulting in an increase in sales by 655 within 6 months. Reduced customer churn rate by 80% by promptly responding to all inbound inquiries and complaints for order processing, refunds, exchanges, and fulfillment. Designed professional and attractive product design with the use of canva. Furthermore, I utilized my computer science background in resolving over 400 tickets, managed over 2000 customers' accounts, and increased the business' annual revenue by 30% which earned me the "Most Proactive Staff of the Year" and a 4.8 Star customer satisfaction rate.⭐⭐⭐⭐⭐
My Area of Expertise includes:
🔹 Customer Support (Email, Phone & Live Chat)
🔹 Web design(Shopify ,word press & wix.com)
🔹 Executive Support
🔹 Store setup
🔹 Search Engine Optimization
🔹 Digital marketing (Facebook Ads, Klaviyo, and Mailchimp)
🔹 Data Entry
🔹 Technical Troubleshooting
🔹 Inbound and Outbound Correspondence
🔹 Order Processing, tracking, and fulfillment
🔹 Web Research
🔹 Appointment Scheduling
🔹 Lead Generation
🔹 Sales Closing
🔹 Email and Calendar Management
Tools that I am proficient in include Zendesk, Sprout Social, Mailchimp, Slack, Chatbot, Google Suite, Microsoft Suite, Zoom, Skype, Calendly, Hubspot, Hootsuite, Salesforce.com, Canva, Buffer, Freshdesk, VOIP, Mojo Dialer, Xencall, Call Pro, Asana, Trello, ClickUp, Monday.com, Help Scout, etc
You need a professional like me to help you upscale your business and build a sustainable customer base, Kindly send me an invite to get started.
I offer a 20 minutes consultation call for every first invite, Let's hop on a call now to interact further about your project needs and how you can benefit from my expertise.