A Customer Support Specialist with over 5 years experience in various tasks including data entry, administrative tasks, email management and Customer support across various industries; Fintech and Telecommunication. I have served different customers both physically and remotely, via emails, and on call at the shortest time possible.
My desire to assist my clients focus on the most essential aspects of their lives is what drives me to do better. So if you are looking for a talented tech-savvy, problem solver that can help turn your customers into a consistent referral system for your products and services through my innovative customer service expertise. Then you most definitely need me as your Customer Support Specialist.
Drawing from a robust background in customer support, I have consistently delivered exemplary assistance to clients spanning various sectors, offering prompt and efficient solutions to their needs. My proficiency also encompasses administrative assistance, where I have been instrumental in managing calendar, manage staff or clients, and expanding businesses.
Proficient in Various CRM Systems and Software Solutions:
I have expertise across a range of Customer Relationship Management (CRM) systems and other software solutions. I excel in effectively utilising these tools to optimise customer interactions, streamline operations, and boost overall productivity.
Some of my Key Adepts are:
* Excellent Verbal and Written communication skills, and superior listening skills
*Email Support (FRONT, Help scout, Outlook, Gmail)
*Chat Support via Zendesk, Salesforce, Freshdesk, Facebook Messenger, and other online chat application platforms
* Lead Generation
* Identifying and implementing strategies to meet objectives,
* Multitasking Abilities,
* Proficiency in CRM and related applications,
* Technical support
* Ability to carry out tasks on time and meet strict deadlines,
* Customer service relationship, and good team player.
My Favourite Tools:
*MS Office Suite
*CRM tools like Zendesk, Slack, Zoom, Hubspot, Zapier, Notion, Canva, LinkedIn, Facebook, Skype, Grammarly, Drop box, Toggl, Any.do, Zoom, Calendly, Trello, Click Up, LinkedIn, and others that I am ready and willing to learn within a short time.
Why Choose Me:
* Results-driven: I am committed to delivering tangible results, ensuring client satisfaction and retention.
* Trainings: I have acquired useful trainings in Telemarketing/Cold Calling, Email Marketing, Lead
Generation. I was trained by Ekwutosi Cynthia Okeh of the Digital Witch Support Community.
* Professionalism: I will be your professional support system to help your customers have a seamless
operations around your business.
* Communication: I am easy to work with and I always give my best.
Let's smash those goals together shall we?
Invest in your success by partnering with a highly dedicated, honest and resourceful Customer Support Specialist who will ensure your organisation runs seamlessly.
Kindly contact me and I will respond ASAP.