Hire the best Workforce Management Specialists in Managua, NI

Check out Workforce Management Specialists in Managua, NI with the skills you need for your next job.
  • $12 hourly
    I offer a premium service to my clients. I am extremely responsive, available M-F during normal business hours and offer quality products with rapid turnarounds. I have more than 10 years of sales and experience and have worked for nationally recognized clientele on UPWORK such as Alonso and Alonso Law office, Capital rapid funding, Motorolla also I have owned a construction company for more than 10 years. I am ranked as a "RISING TALENT" freelancer on Upwork. Talk to you soon! – Carlos Bone
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Outbound Sales
    People Management
    Sales
    Sales Presentation
    Management Skills
    Administrate
    Customer Satisfaction
    Business
  • $16 hourly
    I've worked in the field of Customer Service for Tech Companies, Financial Institutions, Online Retail Stores, etc - I have patience. - I can provide concise and clear explanations. - I learn fast (processes, softwares, policies, etc) - I love to receive and provide feedback to improve the process and the customer experience. I've also done a fair share of work as an interpreter, translator and English tutor for the last 9 years. I'm very proficient at grammar, translations and proofreading. I've had the opportunity to travel to the US and also have worked with Medical Teams and Mission Teams serving both as an interpreter and language teacher.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Customer Support
    Spanish to English Translation
    Microsoft Excel
    English Tutoring
    English to Spanish Translation
    People Management
    Google Workspace
    Salesforce CRM
    Podio
    Customer Service
    Email Support
    Phone Support
    Online Chat Support
    Zendesk
  • $8 hourly
    I was born in Nicaragua. I have a degree in business administration and a specialization in marketing. I have two years of experience as responsible for collection in a hospital in my country. Also, i have two years of experience as a customer service representative, since i have worked one year in a bank called Capital One and one year in a shipping company called Maersk Line. Currently, i am working in a company called Lexis Nexis as a web research specialist in which i have three years in a half, and to finish i have three years of experience as a translator from Spanish/English and English/Spanish translation. I am a very responsible person with a lot of determination, I guarantee, accurate translation, professional attitude, and deadline commitment.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Customer Service
    Microsoft Word
    Customer Support Plugin
    Marketing Strategy
    English to Spanish Translation
    Online Research
    Spanish to English Translation
  • $10 hourly
    Versatile professional with a strong background in customer service, sales, collections, and data analysis, excelling in communication, relationship-building, and problem-solving. Skilled at managing client interactions, resolving complex issues, and ensuring smooth onboarding and intake processes with a solutions-oriented and empathetic approach. Proven success in achieving performance targets, utilizing CRM tools, and interpreting quantitative data to drive results. Adaptable, multilingual, and committed to delivering exceptional service while fostering efficiency and growth in fast-paced environments.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Price & Quote Negotiation
    Persuasive Tone
    Project Management
    Enhanced Detailing
    Problem Solving
    Time Management
    Persona Development
    Customer Service
    High-Level Language
    Sales
    People Management
    Outbound Sales
  • $8 hourly
    My professional goal is to contribute the best of myself, dedicating myself with determination, seeking to constantly learn and putting into practice the knowledge acquired during my academic training and my work experience. Additionally, I strive to be a proactive person, deliver high-quality results and manage time effectively. These characteristics will contribute to achieving high productivity and offering a service of great excellence. I strongly believe that I have the qualities and the skills for the position of customer service is requiring because I already have experience in the Learning Process with People in different levels of ages. I am a quick learner and goal-oriented person. I like to receive feedback in order to improve my weaknesses. By saying this, I would like to add my interpersonal skills like the ability to interact to others with patience, strong communication when I am in front of group of people. Other important skill that I would mention is the way that I can hear patiently. In other words, active listening in order to give the correct solution in any kind of problems. Besides that, I am honest, I have genuine interest in others, I can convince and persuade others, awareness of body language, leadership skills, good manner, the ability to be supportive and motivate. I am an accountable person. My further qualifications include an experience in an academy of English for almost a year and a half. In which I developed my skills that I mentioned before. Nonetheless, the best qualifications that I can give to the customer service position is my self-motivation, best attitude and commitment to achieve other processes and goals that any company has and provide me. •I am fluently speak both English and Spanish • Think critically to address customer requests and take initiative to resolve problems • Empathize with customers and be dedicated to assuring customer satisfaction • Pay attention to detail and address all requests fully, thoughtfully, and efficiently • Communicate in a friendly and professional manner, verbally and in writing • Work under pressure while maintaining a positive attitude • Identify areas of improvement within self and for the team Additionally, a qualified individual will be able to meet the following requirements: • Proficiency with Windows based applications • Ability to type 30 or more words per minute • Experience working with web-based tools for customer order management • Tech savvy individual who needs little assistance assimilating with new programs
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Professional Experience
    AccountAbility
  • $30 hourly
    Accomplished Executive Assistant and Operations Coordinator with over 5 years of helping teams and leaders thrive. I specialize in providing top-notch executive support, streamlining operations, and ensuring everything runs smoothly. My mindset, combined with a passion for excellence, positions me as a valuable asset in any customer-centric organization.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Google Workspace
    Microsoft SharePoint
    Microsoft Teams
    Slack
    Notion
    Business Management
    Management Skills
    Business Coaching
    People Management
    KPI Metric Development
    Resolves Conflict
    Performance Management
    Microsoft Office
    Microsoft PowerPoint
    Microsoft Excel
  • $6 hourly
    I’ve been in the BPO industry for over the past four years. My background includes serving as a sales specialist and the most recent experience as an Intake Specialist in an Immigration Law Firm
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Sales
    Sales Operations
    Microsoft Excel
    Data Analysis
    People Management
    Time Management
    Critical Thinking Skills
  • $7 hourly
    Energetic and enthusiastic personality with extensive experience in customer service and technical support, also Problem solving recognize issues and fix them with logical, timely, and appropriate solutions.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Task Coordination
    Customer Service
    Customer Relationship Management
    Time Management
    Communication Skills
    Problem Solving
    Business Management
    People Management
  • $6 hourly
    I have a personality oriented to positive results, critical thinking, disciplined, oriented to results, high people skills, teamworking, through dignified treatment, and with respect for the physical and moral integrity of others
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Microsoft Power BI
    Microsoft Office
    Business Intelligence
    LexisNexis
    NICE
    Zendesk
    Salesforce
    CRM Software
    Google Sheets Automation
    Google Sheets
    Microsoft Excel PowerPivot
    Problem Solving
    People Management
    Critical Thinking Skills
    Multitasking
  • $8 hourly
    I've been working in the customer service field and the BPO industry for about six years, having the opportunity to develop my social and people skills; multitasking skills and my teamwork spirit along the way. I am a dedicated professional with extensive experience in managing and optimizing call flows, enhancing agent performance, and providing exceptional customer service. My expertise spans across supervising dental office operations, setting appointments, and ensuring compliance with company standards in medical insurance quality analysis. I excel in troubleshooting technical issues and handling billing inquiries, with a strong focus on clear and effective communication. My proficiency in both Spanish and English allows me to connect with a diverse range of clients, ensuring their needs are met efficiently. I thrive in team-oriented environments and am committed to achieving set objectives and implementing impactful strategies. Actually I've transfered my professional career to a fully remote job, joining and being part of a Dental Office located in California, United states: Channel Island Family Dental Office where I was in charge of assisting patients with their appointments, treatments and insurances to make sure they were seen by professional dentists to keep their dental health in the best possible way.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Microsoft Excel
    Report Writing
    Microsoft Power BI
    People Management
    Virtual Assistance
    Team Management
  • $7 hourly
    I am a dynamic and approachable individual specializing in financial services and customer support. Skilled in data entry, back-office operations, product training, and insurance claims, with a strong ability to mentor and guide team members.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Customer Service Training
    Customer Service
    Insurance
    Virtual Assistance
    Team Alignment
    Communication Skills
    Problem Solving
    Insurance Claim Submission
    People Management
    Customer Relationship Management
    Data Entry
  • $6 hourly
    JOSUE CENTENO L . As an experienced Customer Service and Telesales Specialist with a strong track record in driving performance in high-pressure campaigns, I bring a comprehensive skill set to any team. With years of hands-on experience in telesales, customer retention, and providing exceptional service to clients, I specialize in enhancing customer relationships, resolving issues promptly, and maintaining high satisfaction rates. My expertise lies in managing hard-hitting telesales campaigns, where I consistently achieve goals while ensuring customer loyalty and satisfaction
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Time Alignment
    Virtual Assistance
    Sales
    Customer Satisfaction
    People Management
    Communication Skills
    Professional Development
  • $5 hourly
    I ha e been in The call center and customer Service indistry for The past 13 years, I have plenty of experience developing personal, developing People skills with strong feedback, effective análisis, and more importante relating to associates and People in general creatin enviorements where is easy and funny to work, whre peaople can feel confortable, supported and valued, ehich drives to high level performance, together with effective and efficient tools usage.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Analytics
    Employee Feedback
    Customer Experience
    People Management
  • $8 hourly
    I'm a fast learner, autodidact, proactive, multitasking and willing to learn and help customers. Experience in customer service, account management, chat, basic tech support, leadership work, and backoffice. I worked in a project to increase the QA score and CSAT in the tech support campaign. Also I was working side by side with the agents by giving them coaching and feedbacks about the things that they needed to improve and always I highlighted the good things that they did on the calls.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Contract Management
    Organizational Development
    Legal Documentation
    Virtual Assistance
    Legal Assistance
    Employee Feedback
    People Management
    Leadership Development
    Quality Control
    Quality Audit
    Customer Satisfaction
    Active Listening
    Customer Experience
    Interior Design
  • $5 hourly
    Well My name is Pablo Cano i have 29 years old and i am married looking for new experiences and be able to increase my skill. One of my best talents is that i am a booster of the peoples skills, i can identify the best talen of a person and how to use that for the company to grow.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Supervision
    Call Center Management
  • $8 hourly
    I’m an experienced profesional in the HR field, with knowledge in people management, recruitment, compliance, compensation and benefits.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Data Analysis
    Workday
    Human Resource Information System
    Compensation & Benefits
    People Management
  • $3 hourly
    Efficient and great multitasking skills , I am capable to learn fast and work under pressure , tenure customer service representative ,great skills on communication ,fast typing and speaking , native comunication skills , I have worked in financial institution as well as backoff office line of business
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Time Management
    Analytics Plugin
    Structural Detailing
    Communication Skills
    Efficiency Testing
    Communication Etiquette
    People Management
    Guru Knowledge Management
    Efficiency Leaders ELAP
    Team Management
  • $10 hourly
    I have a bachelor's degree in Diplomacy and Political Science with additional education in the Human Resources field. With a rich background in Human Resources, Management, Risk Prevention and Customer Service. I excel as an HR Specialist and People Business Partner. Focus areas include performance management, performance review, talent management, onboarding, attrition reporting, engagement, benefit and compliance with internal policies and procedures. I am also adept at managing the full life cycle of employees, conducting new manager inductions, and overseeing the hiring and termination process.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Human Resource Management
    Salesforce
    Workday
    People Management
    Problem Solving
    Multitasking
    Management Skills
    Human Resources
    Customer Service
    Jira
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