Hire the best Workforce Management Specialists in Managua, NI
Check out Workforce Management Specialists in Managua, NI with the skills you need for your next job.
- $12 hourly
- 4.4/5
- (5 jobs)
I offer a premium service to my clients. I am extremely responsive, available M-F during normal business hours and offer quality products with rapid turnarounds. I have more than 10 years of sales and experience and have worked for nationally recognized clientele on UPWORK such as Alonso and Alonso Law office, Capital rapid funding, Motorolla also I have owned a construction company for more than 10 years. I am ranked as a "RISING TALENT" freelancer on Upwork. Talk to you soon! – Carlos BoneWorkforce Management
Outbound SalesPeople ManagementSalesSales PresentationManagement SkillsAdministrateCustomer SatisfactionBusiness - $16 hourly
- 5.0/5
- (7 jobs)
I've worked in the field of Customer Service for Tech Companies, Financial Institutions, Online Retail Stores, etc - I have patience. - I can provide concise and clear explanations. - I learn fast (processes, softwares, policies, etc) - I love to receive and provide feedback to improve the process and the customer experience. I've also done a fair share of work as an interpreter, translator and English tutor for the last 9 years. I'm very proficient at grammar, translations and proofreading. I've had the opportunity to travel to the US and also have worked with Medical Teams and Mission Teams serving both as an interpreter and language teacher.Workforce Management
Customer SupportSpanish to English TranslationMicrosoft ExcelEnglish TutoringEnglish to Spanish TranslationPeople ManagementGoogle WorkspaceSalesforce CRMPodioCustomer ServiceEmail SupportPhone SupportOnline Chat SupportZendesk - $8 hourly
- 5.0/5
- (11 jobs)
I was born in Nicaragua. I have a degree in business administration and a specialization in marketing. I have two years of experience as responsible for collection in a hospital in my country. Also, i have two years of experience as a customer service representative, since i have worked one year in a bank called Capital One and one year in a shipping company called Maersk Line. Currently, i am working in a company called Lexis Nexis as a web research specialist in which i have three years in a half, and to finish i have three years of experience as a translator from Spanish/English and English/Spanish translation. I am a very responsible person with a lot of determination, I guarantee, accurate translation, professional attitude, and deadline commitment.Workforce Management
People ManagementCustomer ServiceMicrosoft WordCustomer Support PluginMarketing StrategyEnglish to Spanish TranslationOnline ResearchSpanish to English Translation - $10 hourly
- 0.0/5
- (0 jobs)
Versatile professional with a strong background in customer service, sales, collections, and data analysis, excelling in communication, relationship-building, and problem-solving. Skilled at managing client interactions, resolving complex issues, and ensuring smooth onboarding and intake processes with a solutions-oriented and empathetic approach. Proven success in achieving performance targets, utilizing CRM tools, and interpreting quantitative data to drive results. Adaptable, multilingual, and committed to delivering exceptional service while fostering efficiency and growth in fast-paced environments.Workforce Management
Price & Quote NegotiationPersuasive ToneProject ManagementEnhanced DetailingProblem SolvingTime ManagementPersona DevelopmentCustomer ServiceHigh-Level LanguageSalesPeople ManagementOutbound Sales - $8 hourly
- 0.0/5
- (0 jobs)
My professional goal is to contribute the best of myself, dedicating myself with determination, seeking to constantly learn and putting into practice the knowledge acquired during my academic training and my work experience. Additionally, I strive to be a proactive person, deliver high-quality results and manage time effectively. These characteristics will contribute to achieving high productivity and offering a service of great excellence. I strongly believe that I have the qualities and the skills for the position of customer service is requiring because I already have experience in the Learning Process with People in different levels of ages. I am a quick learner and goal-oriented person. I like to receive feedback in order to improve my weaknesses. By saying this, I would like to add my interpersonal skills like the ability to interact to others with patience, strong communication when I am in front of group of people. Other important skill that I would mention is the way that I can hear patiently. In other words, active listening in order to give the correct solution in any kind of problems. Besides that, I am honest, I have genuine interest in others, I can convince and persuade others, awareness of body language, leadership skills, good manner, the ability to be supportive and motivate. I am an accountable person. My further qualifications include an experience in an academy of English for almost a year and a half. In which I developed my skills that I mentioned before. Nonetheless, the best qualifications that I can give to the customer service position is my self-motivation, best attitude and commitment to achieve other processes and goals that any company has and provide me. •I am fluently speak both English and Spanish • Think critically to address customer requests and take initiative to resolve problems • Empathize with customers and be dedicated to assuring customer satisfaction • Pay attention to detail and address all requests fully, thoughtfully, and efficiently • Communicate in a friendly and professional manner, verbally and in writing • Work under pressure while maintaining a positive attitude • Identify areas of improvement within self and for the team Additionally, a qualified individual will be able to meet the following requirements: • Proficiency with Windows based applications • Ability to type 30 or more words per minute • Experience working with web-based tools for customer order management • Tech savvy individual who needs little assistance assimilating with new programsWorkforce Management
People ManagementProfessional ExperienceAccountAbility - $30 hourly
- 0.0/5
- (0 jobs)
Accomplished Executive Assistant and Operations Coordinator with over 5 years of helping teams and leaders thrive. I specialize in providing top-notch executive support, streamlining operations, and ensuring everything runs smoothly. My mindset, combined with a passion for excellence, positions me as a valuable asset in any customer-centric organization.Workforce Management
Google WorkspaceMicrosoft SharePointMicrosoft TeamsSlackNotionBusiness ManagementManagement SkillsBusiness CoachingPeople ManagementKPI Metric DevelopmentResolves ConflictPerformance ManagementMicrosoft OfficeMicrosoft PowerPointMicrosoft Excel - $6 hourly
- 4.0/5
- (3 jobs)
I’ve been in the BPO industry for over the past four years. My background includes serving as a sales specialist and the most recent experience as an Intake Specialist in an Immigration Law FirmWorkforce Management
SalesSales OperationsMicrosoft ExcelData AnalysisPeople ManagementTime ManagementCritical Thinking Skills - $7 hourly
- 0.0/5
- (0 jobs)
Energetic and enthusiastic personality with extensive experience in customer service and technical support, also Problem solving recognize issues and fix them with logical, timely, and appropriate solutions.Workforce Management
Task CoordinationCustomer ServiceCustomer Relationship ManagementTime ManagementCommunication SkillsProblem SolvingBusiness ManagementPeople Management - $6 hourly
- 0.0/5
- (0 jobs)
I have a personality oriented to positive results, critical thinking, disciplined, oriented to results, high people skills, teamworking, through dignified treatment, and with respect for the physical and moral integrity of othersWorkforce Management
Microsoft Power BIMicrosoft OfficeBusiness IntelligenceLexisNexisNICEZendeskSalesforceCRM SoftwareGoogle Sheets AutomationGoogle SheetsMicrosoft Excel PowerPivotProblem SolvingPeople ManagementCritical Thinking SkillsMultitasking - $8 hourly
- 0.0/5
- (0 jobs)
I've been working in the customer service field and the BPO industry for about six years, having the opportunity to develop my social and people skills; multitasking skills and my teamwork spirit along the way. I am a dedicated professional with extensive experience in managing and optimizing call flows, enhancing agent performance, and providing exceptional customer service. My expertise spans across supervising dental office operations, setting appointments, and ensuring compliance with company standards in medical insurance quality analysis. I excel in troubleshooting technical issues and handling billing inquiries, with a strong focus on clear and effective communication. My proficiency in both Spanish and English allows me to connect with a diverse range of clients, ensuring their needs are met efficiently. I thrive in team-oriented environments and am committed to achieving set objectives and implementing impactful strategies. Actually I've transfered my professional career to a fully remote job, joining and being part of a Dental Office located in California, United states: Channel Island Family Dental Office where I was in charge of assisting patients with their appointments, treatments and insurances to make sure they were seen by professional dentists to keep their dental health in the best possible way.Workforce Management
Microsoft ExcelReport WritingMicrosoft Power BIPeople ManagementVirtual AssistanceTeam Management - $7 hourly
- 0.0/5
- (0 jobs)
I am a dynamic and approachable individual specializing in financial services and customer support. Skilled in data entry, back-office operations, product training, and insurance claims, with a strong ability to mentor and guide team members.Workforce Management
Customer Service TrainingCustomer ServiceInsuranceVirtual AssistanceTeam AlignmentCommunication SkillsProblem SolvingInsurance Claim SubmissionPeople ManagementCustomer Relationship ManagementData Entry - $6 hourly
- 0.0/5
- (0 jobs)
JOSUE CENTENO L . As an experienced Customer Service and Telesales Specialist with a strong track record in driving performance in high-pressure campaigns, I bring a comprehensive skill set to any team. With years of hands-on experience in telesales, customer retention, and providing exceptional service to clients, I specialize in enhancing customer relationships, resolving issues promptly, and maintaining high satisfaction rates. My expertise lies in managing hard-hitting telesales campaigns, where I consistently achieve goals while ensuring customer loyalty and satisfactionWorkforce Management
Time AlignmentVirtual AssistanceSalesCustomer SatisfactionPeople ManagementCommunication SkillsProfessional Development - $5 hourly
- 4.1/5
- (1 job)
I ha e been in The call center and customer Service indistry for The past 13 years, I have plenty of experience developing personal, developing People skills with strong feedback, effective análisis, and more importante relating to associates and People in general creatin enviorements where is easy and funny to work, whre peaople can feel confortable, supported and valued, ehich drives to high level performance, together with effective and efficient tools usage.Workforce Management
AnalyticsEmployee FeedbackCustomer ExperiencePeople Management - $8 hourly
- 0.0/5
- (1 job)
I'm a fast learner, autodidact, proactive, multitasking and willing to learn and help customers. Experience in customer service, account management, chat, basic tech support, leadership work, and backoffice. I worked in a project to increase the QA score and CSAT in the tech support campaign. Also I was working side by side with the agents by giving them coaching and feedbacks about the things that they needed to improve and always I highlighted the good things that they did on the calls.Workforce Management
Contract ManagementOrganizational DevelopmentLegal DocumentationVirtual AssistanceLegal AssistanceEmployee FeedbackPeople ManagementLeadership DevelopmentQuality ControlQuality AuditCustomer SatisfactionActive ListeningCustomer ExperienceInterior Design - $5 hourly
- 0.0/5
- (1 job)
Well My name is Pablo Cano i have 29 years old and i am married looking for new experiences and be able to increase my skill. One of my best talents is that i am a booster of the peoples skills, i can identify the best talen of a person and how to use that for the company to grow.Workforce Management
People ManagementSupervisionCall Center Management - $8 hourly
- 0.0/5
- (0 jobs)
I’m an experienced profesional in the HR field, with knowledge in people management, recruitment, compliance, compensation and benefits.Workforce Management
Data AnalysisWorkdayHuman Resource Information SystemCompensation & BenefitsPeople Management - $3 hourly
- 0.0/5
- (0 jobs)
Efficient and great multitasking skills , I am capable to learn fast and work under pressure , tenure customer service representative ,great skills on communication ,fast typing and speaking , native comunication skills , I have worked in financial institution as well as backoff office line of businessWorkforce Management
Time ManagementAnalytics PluginStructural DetailingCommunication SkillsEfficiency TestingCommunication EtiquettePeople ManagementGuru Knowledge ManagementEfficiency Leaders ELAPTeam Management - $10 hourly
- 0.0/5
- (0 jobs)
I have a bachelor's degree in Diplomacy and Political Science with additional education in the Human Resources field. With a rich background in Human Resources, Management, Risk Prevention and Customer Service. I excel as an HR Specialist and People Business Partner. Focus areas include performance management, performance review, talent management, onboarding, attrition reporting, engagement, benefit and compliance with internal policies and procedures. I am also adept at managing the full life cycle of employees, conducting new manager inductions, and overseeing the hiring and termination process.Workforce Management
Human Resource ManagementSalesforceWorkdayPeople ManagementProblem SolvingMultitaskingManagement SkillsHuman ResourcesCustomer ServiceJira Want to browse more freelancers?
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