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Hire the best Workforce Management Specialists in the Philippines

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  • $35 hourly
    • 5.0/5
    • (3 jobs)
    What if you could finally step back from day-to-day operations and still grow your business with a trusted partner managing it like their own? If you're scaling but stuck in the weeds, it's not a marketing problem; it's an operational one. The real cost is your time, energy, and peace of mind. What if, in the next 90 days, you could: • Restructure your team for accountability and ownership • Build systems that support scale, not stress • Get clear on your scorecards, KPIs, and priorities • Solve bottlenecks across people, process, and technology • Align your team using EOS principles without the heavy jargon • Lead with vision while the backend runs smoothly This is what operational clarity feels like. Don’t take my word for it. Here’s what clients say: ★★★★★“Kyle's professionalism and genuine passion for helping our business grow were very evident throughout.” ★★★★★“He knows how to align people, strategy, and execution with remarkable clarity.” 📥 Want instant clarity without the pressure of a sales call? Message “Systems” and I’ll send you my free 5-minute Business Systems Checkup Sheet. No pitch, just a simple way to see what’s working, what’s not, and where to focus next.
    Featured Skill Workforce Management
    Business Process Management
    Process Documentation
    Business Management
    People Management
    Process Improvement
    Project Workflows
    ClickUp
    Team Alignment
    Team Management
    Operational Planning
    EOS
    Business Operations
    Project Management
    Business Planning & Strategy
    Amazon Seller Central
  • $34 hourly
    • 5.0/5
    • (17 jobs)
    IT Engineer | Office 365 Migration Expert | PowerShell Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: I am an IT Engineer with over 15 years of experience, specializing in Office 365 migration, PowerShell automation, and Azure platform solutions. My expertise extends to Microsoft Windows Servers, cloud computing, and infrastructure management. I hold several Microsoft Certifications and a Master’s degree in IT Project Management. I thrive in dynamic, global environments and enjoy tackling challenges in cloud computing and automation to drive efficiency and innovation. Key Achievements: Led Office 365 migrations for major international firms, including Danone and Hermes, migrating over 100,000 mailboxes. Developed an automated infrastructure management platform utilizing PowerShell and VMware Automation. Successfully trained global IT teams and managed diverse projects for small to mid-sized businesses (SMBs). Core Competencies: Infrastructure organization and project leadership PowerShell scripting and automation Microsoft 365 and cloud solutions Azure platform expertise Languages: Fluent in English, French, and Spanish Location & Availability: Based in the Philippines, I’m available for inquiries via email or WhatsApp. Personal Interests: Outside of work, I enjoy surfing, tennis, golf, and running. I completed the Paris Marathon in 2015 and am passionate about backpacking, having traveled extensively across Europe, Asia, and North America.
    Featured Skill Workforce Management
    Windows 10 Administration
    Project Delivery
    Cloud Computing
    Pre-Sales
    IT Management
    People Management
    Microsoft Windows PowerShell
    Server Virtualization
    Office 365
  • $20 hourly
    • 5.0/5
    • (8 jobs)
    I've been working in the Workforce Management field since 2016. I started as a Global Workforce Management (GWFM) Real Time Specialist for a year then I was promoted as a GWFM Sr. Specialist, Planning/Scheduling. After 3 years of being a scheduler, I started working as a WFM Scheduling Supervisor. More likely, my profession is focused on making sure that company's staffing are strategically utilize based on client's needs and requirements. Daily, weekly and monthly reports are required as well which needs an advanced skill in Microsoft Excel, especially when turning raw data into a more useful report. Schedule adherence, forecasting, scheduling, shrinkage analysis and reporting are the other tasks I have worked as part of the WFM. Being a WFM makes me exposed and interact with company's high level leaderships and clients from time to time .
    Featured Skill Workforce Management
    Microsoft Excel PowerPivot
    BPO Call Center
    CMS Development
    People Management
    Report
    Customer Service
    Microsoft Excel
    Google Docs
    Call Center Management
    Phone Support
    Email Communication
    Scheduling
  • $15 hourly
    • 5.0/5
    • (13 jobs)
    Hi there! 👋 Thank you for checking out my profile! I hope you're having an amazing day. 😊 As a Facebook Ads Manager, my ultimate goal is to help your business thrive by leveraging the power of Facebook Advertising and social media. With my skills and experience in managing Facebook ads, I’m here to drive results and bring revenue to the table. 💰 You can expect minimal supervision from me when it comes to managing your ads. I’m confident in my abilities and can hit the ground running, so you won’t have to spend much time training me for the position. I’m a team player who’s always open to feedback and suggestions, but I also know when to contribute valuable ideas that can benefit your business. I love my job most when I see the ads deliver a high ROI for your business. 🚀 How I can help grow your business through Facebook Ads: 📈 Set up campaigns in your Meta Business account 🛒 Integrate Pixels to connect your shop platforms with Meta 🔍 Provide insights into your funnel strategies 🎯 Manage ad sets by killing low performers and scaling the winners 📊 Create weekly performance reports 💬 Stay responsive and flexible in communication and availability Let’s connect and start generating those results together! I look forward to working with you and taking your business to the next level. 💼
    Featured Skill Workforce Management
    Facebook Ads Manager
    Email Communication
    People Management
    Mathematics Tutoring
    Content Management
    Cold Calling
    Academic Research
    Interpersonal Skills
    Engineering & Architecture
    Sports & Fitness
    Data Entry
    Social Media Management
    English
    Sales & Marketing
  • $10 hourly
    • 4.9/5
    • (11 jobs)
    I am Nelson, a Graduate of Bachelor of Science in Electronics Engineering here in the Philippines. I've worked in a solar company as a performance engineer for over 7 years which gave me the set of skills needed to become a top-notch Solar PV Designer. I usually handle grid-tie and off-grid residential houses and solar system design recommendations in terms of kWh usage. I can also perform Data Analysis using charts and graphs in Power BI. I am a hardworking, passionate, critical thinker, fast learner, trustworthy, and a team player individual. I love challenges and can work under pressure. - Data Management - Data Analysis - Communication skills - Presentation skills - Off-Grid System - Battery Sizing - Solar PV System sizing Software and Tools - Google Sheets, Google Docs - MS Office: MS Excel, Microsoft Word, Microsoft PPT - Knowledgeable in Basic Programming Languages: SQL, Python, Power BI - Proficient use of CMMS(Computerized Maintenance Management System): IBM Maximo, Softwrench, Salesforce, Apptivo, - Aurora Solar and Aurora Proposal Templates - Roof Snap - Pandadoc - Shopify - Front - Slack - Zoho If my profile is fit for the job, I am just one invitation away. Looking forward to bringing my strong sense of dedication, motivation, and responsibility to work with your company.
    Featured Skill Workforce Management
    PV System Design
    Email Communication
    Solar Design
    Dashboard
    People Management
    Statistical Analysis
    Data Analysis
    Salesforce
    Microsoft Excel
    PV Sizing
    Solar Energy
    Computer Skills
    Communication Skills
    Critical Thinking Skills
    Aurora Solar
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    I am an experienced Marketing professional. I am currently leading the marketing team in creating effective promotional efforts to attain goals. I am responsible to provide valuable and engaging content for our digital platforms that attracts and converts our target groups. I am also in-charge for deployment successful marketing campaigns and own their implementation from ideation to execution. In addition, part of my job is to monitor and control inventory such as collaterals and other marketing materials. Lastly, to ensure that all customer questions and requests are followed up in a timely manner
    Featured Skill Workforce Management
    Virtual Assistance
    Social Media Content Creation
    Promotion
    Advertising
    Event Management
    People Management
    Social Media Management
    Instagram
    Digital Marketing Strategy
    Email Marketing
    Social Media Marketing
    Adobe Photoshop
    Public Relations
  • $10 hourly
    • 4.7/5
    • (7 jobs)
    I am a motivated and reliable freelance professional with 8 years’ experience in providing outstanding administrative support, data entry and customer service support. High-performing and creative, able to work in multi-disciplined, multi-national organization. Enthusiastic and able to perform efficiently. I am also excellent with Microsoft Office software and able to navigate CRMs and other platforms in place. I have the below qualifications and skills which are relevant in my line of work: • Keen attention to details • Analytical, execution, and problem-solving • Strong interpersonal & communication • Time management • People management • Excellent organizational abilities I have a strong will and the ability to accomplish simple to complex projects. If you think I am fit and possess the qualification you are looking for, please contact me and we can discuss your requirements in much detail.
    Featured Skill Workforce Management
    Layout Design
    Editing & Proofreading
    Transaction Data Entry
    Copywriting
    Formatting
    Customer Support
    Administrative Support
    People Management
    Microsoft PowerPoint
    Training Materials
    Quality Assurance
    Microsoft Word
    Word Processing
    Microsoft Office
  • $8 hourly
    • 5.0/5
    • (11 jobs)
    With 15 years of extensive experience in Customer Service and Administration, I bring a wealth of expertise to the table. I possess an impeccable command of the English language. I am skilled in various tools and platforms, including Microsoft Office, Google Workspace, Slack, and popular social media applications such as Facebook, Instagram, Twitter, LinkedIn, and YouTube. My prowess spans Marketing, Social Media Management, Coaching, Monitoring, and Quality Assurance, with a particular proficiency in handling phone, chat, and email communications. I also have a proven track record in Lead Generation, Data Entry, Scheduling, and Calendar, Email and Database Management. My commitment is unwavering, and I consistently deliver results that exceed expectations. I am a people person, exceptionally organized, detail-oriented, reliable, and highly efficient. I am eager to impart the knowledge I have amassed and contribute my expertise to the growth of the business I align with. My dedication lies in fostering mutual growth and driving the achievement of collective goals. I am ready and enthusiastic about making a significant impact wherever my skills are required to fuel business growth.
    Featured Skill Workforce Management
    Email Support
    People Management
    Social Media Management
    Customer Service
    Scheduling
    Chat & Messaging Software
    Calendar Management
    Canva
    Online Chat Support
    Administrative Support
    Microsoft Office
    Lead Generation
  • $8 hourly
    • 4.8/5
    • (18 jobs)
    Hi! I'm Navneet, your dedicated Social Media Manager & Content Creator, ready to elevate your professional journey with precision and skill proficiencies. Why Choose Me? 👇 💡 Expert Problem-Solver: Challenges are opportunities for innovation. Armed with resourcefulness and resilience, I tackle obstacles head-on, turning setbacks into stepping stones toward triumph. 🌐 Tech-Savvy Navigator: From mastering complex calendars to harnessing the power of cutting-edge software, I leverage technology to streamline processes and foster efficient collaboration. 💼 Administrative Wizardry: From managing correspondence to orchestrating flawless events, I am your go-to specialist for all things administrative, meticulously handling tasks with finesse and flair. 🎯 Executive Support Excellence: With a keen eye for detail and a knack for organization, I excel in providing top-tier support to executives, ensuring seamless operations and optimal productivity. 🤝 Trusted Partner: Your goals and priorities are my compass. Count on me to be your reliable ally, committed to surpassing expectations and driving success at every turn. Let's join forces and unlock new heights of excellence together. Ready to embark on a journey of seamless efficiency and unparalleled support? Feel free to reach out or send an offer! ⭐
    Featured Skill Workforce Management
    Customer Experience
    Project Workflows
    People Management
    Social Media Marketing
    Social Media Management
    Store Management
    Google Docs
    Data Entry
    Administrative Support
    Email Support
    Customer Service
    Graphic Design
    Canva
    Real Estate Virtual Assistance
    Virtual Assistance
  • $20 hourly
    • 5.0/5
    • (9 jobs)
    Are you drowning in day-to-day operations when you should be focusing on scaling your business? Imagine having an expert project manager or operations manager who streamlines your workflow, optimizes automation, and builds SOPs that keep your business running smoothly—without your constant oversight. As an OBM, I specialize in optimizing workflows, creating efficient systems, and enhancing team collaboration to ensure smooth, scalable operations. I take a strategic approach to assess business processes, identify areas for improvement, and implement solutions that increase productivity and minimize bottlenecks. 🔹 What I Bring to Your Business 📌 Project & Team Management I oversee projects from conception to execution, ensuring smooth operations, clear communication, and on-time delivery using tools like ClickUp, Asana, Trello, and Monday.com. ⚙️ Business Systems & Workflow Automation I design and implement automated workflows that eliminate manual tasks, enhance productivity, and create scalable business operations using Zapier, Make (Integromat), and CRM integrations. 📝 SOP Development & Process Optimization I create, refine, and document Standard Operating Procedures (SOPs) to ensure consistent execution of tasks, reduce inefficiencies, and improve team accountability. 📊 Tech & CRM Management I specialize in CRM setup, optimization, and automation, working with platforms like Salesforce, HubSpot, GoHighLevel, Airtable, and Notion to streamline client and data management. 📩 Inbox & Business Admin Support I manage emails, customer inquiries, scheduling, and admin tasks, keeping your operations running smoothly while you focus on strategic growth. 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? ✅ Proven Expertise – 5 years in construction project management + 4 years as an online business manager, ensuring seamless execution and efficiency. 💡 Tech-Savvy & Detail-Oriented – Skilled in automation, CRM systems, and workflow optimization for peak performance. 🌎 Diverse Industry Experience – Real estate, coaching, e-commerce, and agencies—adapting strategies to fit your business. 🚀 Growth-Focused – Optimizing systems, improving team performance, and driving sustainable business growth. 📈 Reliable & Results-Driven – Clear communication, proactive solutions, and a commitment to helping you scale. Let’s connect and assess how I can best support your business needs. 🚀 Message me today!
    Featured Skill Workforce Management
    Documentation
    System Automation
    Process Improvement
    Automated Workflow
    Business Management
    Operations Management Software
    Project Management
    Notion
    People Management
    Automation
    KPI Metric Development
    ClickUp
    Asana
    Team Management
  • $15 hourly
    • 5.0/5
    • (12 jobs)
    With over 11 years of extensive experience in the sales and call center industry, I have honed my skills in leading and managing high-performing teams. My journey has been marked by a commitment to excellence in customer relations and achieving ambitious sales targets. Leadership: Throughout my career, I have successfully led and managed diverse teams, ensuring operational efficiency and fostering a collaborative work environment. My leadership approach emphasizes motivating team members, setting clear goals, and driving performance through strategic planning and execution. Training and Development: A significant aspect of my role has been training, developing, and coaching sales personnel. I take pride in nurturing talent and guiding team members towards their professional growth. By implementing comprehensive training programs and continuous development initiatives, I have enabled sales teams to excel in customer engagement and achieve measurable results. Skills: * Team Leadership and Management * Sales Strategy and Execution * Knowledge in Consultative Sales * Customer Relationship Management * Training and Development * Performance Metrics and Analysis Achievements: * Consistently met and exceeded sales targets, contributing to overall company growth. * Successfully managed and scaled a team of sales professionals, ensuring high retention and job satisfaction rates. * Developed and implemented training programs that improved team performance and customer satisfaction scores.
    Featured Skill Workforce Management
    Team Management
    Management Skills
    Customer Support
    Leadership Skills
    Call Center Management
    Customer Service
    Technical Support
    SaaS
    Microsoft Office
    Communication Skills
    Training
    Coaching
    Facilitation
    People Management
    Sales
  • $25 hourly
    • 4.9/5
    • (7 jobs)
    SimPRO? NO PROBLEMO! Thank you for visiting my profile. Here's a quick overview of what I will do to help you: SImpro - Simpro initial set-up - Simpro training for Trades - Simpro training for admin - Creating templates - EzzyBills - BI reporting* Virtual Assistance: - Customer Service - Canva - Social Media Management - Content Moderation - Data Entry - Email management - Calendar Management - Slack - Trello Content Writing: - SEO-optimized Articles/Blogs/Guest Posts - Product Descriptions - Research - Training/App Manuals - Powerpoint Presentations Industries: - eCommerce - Beauty - Health and Wellness - Technology and Gadgets - Digital Marketing - EdTech Might not be a good fit for: (Not saying I can't do it. But I ain't an expert!) - Crypto - Metaverse - Stocks/Finance Send me a message today and let me know: How can I help you?
    Featured Skill Workforce Management
    Management Skills
    People Management
    Project Management
    Customer Service
    Customer Support
    PDF Conversion
    Scheduling
    Social Media Optimization
    Email Communication
    Social Network Administration
    Writing
    Data Entry
    Administrative Support
    Article Writing
    Content Writing
  • $15 hourly
    • 5.0/5
    • (42 jobs)
    Are you a fast-moving founder or executive looking for an experienced, detail-oriented right-hand to manage the backend of your business with precision? I support CEOs, agencies, and real estate professionals by handling high-impact tasks that keep operations smooth and scalable—from inboxes and CRMs to recruitment, automation, and real estate listings. My goal is simple: free up your time so you can focus on vision and growth. ✅ Calendar & Inbox Management ✅ CRM & Pipeline Updates (GoHighLevel, Ontraport) ✅ Automation Creation Using GoHighLevel ✅ General Recruitment – sourcing, screening, coordinating interviews ✅ Client Onboarding & Setup ✅ Real Estate Support – OM design, LoopNet/Crexi uploads, WordPress property pages ✅ Skool Community Setup ✅ Video Creation Using Synthesia ✅ Project Tracking via ClickUp, Trello, Monday ✅ Confidential Task & Document Handling I’m known for being proactive, dependable, and tech-savvy, with the ability to jump into new systems quickly and deliver real results. If you need someone who can manage the details and keep your operations running like clockwork, let’s talk. Let’s make your day easier and your business more efficient.
    Featured Skill Workforce Management
    Administrative Support
    Data Entry
    Virtual Assistance
    Canva
    People Management
    ClickUp
    Ontraport
    Synthesia
    Staff Recruitment & Management
    Marketing Automation
    Executive Support
    HighLevel
    Marketing Communications
    Adobe Illustrator
    Public Relations
  • $30 hourly
    • 5.0/5
    • (10 jobs)
    Launching your own business is a dream come true. You are literally CHANGING LIVES! But wearing many hats and juggling multiple tasks can rob you of precious time better spent in actual client sessions, refining existing programs, or developing new ways to help people in their journey. Let me help you! Let me take care of the backend tasks for you so you can concentrate on expanding your vision and transforming more lives! Let’s collaborate on creating systems and processes to keep your business wheels turning while giving you the time to focus on what YOU LOVE. I prioritize understanding YOUR NEEDS in order to provide a bespoke service that allows you to stay in your zone of genius AND have a thriving business at the same time. I look forward to hearing from you, let’s discuss what I can do to help!
    Featured Skill Workforce Management
    Article Writing
    Blog Writing
    Multiple Email Account Management
    ConvertKit
    Calendar Management
    Customer Service
    Mailchimp
    People Management
    Content Writing
    Zapier
    Administrative Support
    Leadership Development
    Data Entry
    Process Documentation
    Client Management
    Business Operations
    Business Analysis
    Customer Onboarding
  • $30 hourly
    • 5.0/5
    • (14 jobs)
    I worked in the BPO/Call Center Industry for 17 years as a Director for Operations. Being at the helm of Operations, my common responsibilities are the following but not limited to: -Launched small to large scale programs from 50 agent headcount to maximum 2500 agent associates -Managed multiple lines of business for Customer Service, Technical Support, Sales, Retention and Back Office. -Developed and supervised the Operations team by providing orientation, training, coaching and direction. -Implemented multiple strategic campaigns resulting in significant enhancements to both client and corporate metrics (profitability and SOW Contractual Obligations) -Championed the execution of the BPO initiatives in the Philippine branch that focused on headcount strength and refining end-user experience. -Collaborated closely with the enabling groups i.e. Quality, Training, Workforce Management, IT and Human Resources Department It will be an honor to be part of your team, learn more and contribute in any way that I can: - Project Management/ Client relationship management/ Strategic planning/ Creative thinking/ Market analysis insight/ Agile project management/ Use of asana software / KPI setting and management/ People management/ Process improvement strategies / Operations Management / Client Service and Project Coordination When I started in the freelancing environment 4 years ago, I held roles and responsibilities related to Project and Operations Management. Some of the high level tasks that I’ve completed for my clients are: -Planned and implemented training approach/styles to improve team skills and drive performance focused on customer centric approach in chat and email -Reviewed and optimized operational customer service processes, and rolled out changes to achieve excellence in service delivery. -Sourced, Interviewed and profiled targeted team members to drive organizational growth. -Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution using our project management tool -Initiated development of easy-to-follow SOP and Playbook guides aiding team members to grasp compliance and comprehension -Collaborated with the Marketing, WebDev and Content Team to come up with strategies for our brand -Participated in change management and rolling out of company and team projects related to metrics, quality, cadence, due diligence, accountability and development In my previous projects, we have utilized the following tools: PROJECT MANAGEMENT, SOP & COLLABORATION Asana, Notion, ClickUp, Trello COMMUNICATION Slack, Google HangOut, Skype DESIGN Canva, Leonardo.AI DATA GATHERING SurveryMonkey, Typeform, Google Form
    Featured Skill Workforce Management
    Business Operations
    Customer Retention
    Leadership Skills
    Program Management
    Employee Engagement
    Market Research
    Data Analysis
    Research & Strategy
    Coaching Session
    People Management
    Project Management
    Decision Making
    Process Improvement
    Content Creation
    Recruiting
    Online Chat Support
  • $30 hourly
    • 5.0/5
    • (22 jobs)
    "It was a pleasure to work with Rizelle. She is very organized and a hard worker. I would highly recommend her to anyone." - Kris T. "Rizelle is always helpful and gets the job done. Hire her and you will not regret it." - Maia "Rizelle is an amazing freelancer. She provided quality work. Her communication was top-notch, she met all deadlines, and her skills were very strong. She has a great attitude and an outstanding work ethic. I really enjoyed working with Rizelle and I hope we will work together in the future!" - Zoli --- Please let me know what part you were struggling with your business or personal belongings. Let me minimize and organize it for you. The task that I usually do: - organizing files/stuff - managing calendar - managing social media accounts - social media content creation - graphic design - basic video editing - data entry - lead generation - transcription - internet research - product research - influencer research - chat support - email support Platforms/Tools that I had experienced to manage: - Google Office - Gmail - Zoho Mail - Google Calendar - Calendly - Go to Webinar - Zoom - Social Media Platforms - Social Media Contents - Canva - Adobe Photoshop - Adobe premiere - E-commerce site - Zik analytics - AutoDS Tools - DSM Tools - Multi-Drop - Yaballe - Trello - Asana - Kajabi - Udemy Courses - Mailchimp - BigCommerce - Powtoon I learned different platforms that may help my clients. If you need a techy savvy virtual assistant/team manager. You are on the right path. Don't forget to shoot me a message. I am sure that we are good to fit. :-)
    Featured Skill Workforce Management
    Staff Recruitment & Management
    Project Management
    ClickFunnels
    Adobe Premiere Pro
    Social Media Management
    Project Workflows
    Payroll Accounting
    Social Media Marketing
    Graphic Design
    Canva
    Scheduling
    Adobe Photoshop
    People Management
    WordPress
  • $6 hourly
    • 5.0/5
    • (8 jobs)
    I've been working online for 10 years now and have worked with different companies. My skills include team management, human resource, recruiting and administrative work. I have skills in different online tools such as Google Apps, HR apps (BambooHR and Namely), MS Office, online file storages and etc. Please also review my Linkedin: tinyurl.com/ybtsobfa
    Featured Skill Workforce Management
    Administrative Support
    Human Resource Management
    Online Research
    People Management
    Recruiting
    Project Management
    Google Apps Script
    Data Entry
    Microsoft Office
  • $8 hourly
    • 5.0/5
    • (13 jobs)
    With 8 years of experience as a full-time remote Customer Service Supervisor, Dispatcher, and 6 months as a Data Annotator, I bring a strong record of team collaboration, attention to detail, and a can-do attitude. I am confident that I am the candidate you’re looking for. I hold a Bachelor’s degree in Food Technology and began my career as a Quality Control Officer in the food industry. I then transitioned into customer service, where I spent 4 years as a Customer Service Professional and Subject Matter Expert/Trainer in a BPO setting. This role equipped me with valuable skills in delivering high-quality customer support. In addition, I have 2 years of experience as a Virtual Assistant and 3 years in remote roles as a Customer Service Manager, Scheduler, and Data Annotator. My experience also includes 6 years as a Dispatcher for interpreting and trucking companies. I am well-versed in managing client needs under pressure, consistently working to exceed expectations. I am proficient in MS Word, Excel, Google Sheets, Google Docs, Intercom, and HubSpot. Fluent in English, I am adaptable and quick to adjust to meet the evolving needs of any business.
    Featured Skill Workforce Management
    Logistics Coordination
    Carrier Logistics FACTS
    Truck
    Logistics Management
    Dispatch Technologies Dispatch
    Third-Party Logistics
    Communications
    Customer Service
    Project Scheduling
    Database Management
    People Management
    Data Entry
    Dispatch & Tracking Solutions LETS
    Email Communication
    Google Sheets
  • $15 hourly
    • 3.5/5
    • (4 jobs)
    Experienced and results-driven professional with a robust background in BPO management and data analysis. Demonstrated expertise in overseeing call center operations, implementing strategic initiatives, and driving performance improvements across diverse business functions. Adept at managing teams, optimizing processes, and delivering exceptional service quality within multinational environments.
    Featured Skill Workforce Management
    Six Sigma
    Team Management
    Customer Care
    BPO Call Center
    Customer Service
    People Management
    Management Skills
    Microsoft Word
    Microsoft Excel
    Customer Retention
    Customer Experience
    Technical Support
    Microsoft PowerPoint
    Microsoft Outlook
  • $35 hourly
    • 5.0/5
    • (1 job)
    Operations and Business Manager (OBM) | Business Integrator | Systems Strategist | Project Manager My expertise includes managing day-to-day operations, overseeing projects from ideation to execution, creating efficient systems, processes, and workflows, and documenting SOPs for streamlined operations. Don’t just take my word for it. Here's what my clients have to say: ★★★★★"MJ is very thorough and has incredible knowledge as an online business manager. Has helped me implement new systems, and processes and is an incredible asset to my time and business!" -J ★★★★★"Mary Jay has been a real joy to work with. It was always noted how well she researched and solved problems. She faces challenges like a real digital warrior. It was a pleasure, and I will recommend her any day." -Tina ★★★★★"Mary Jay is great and very good at what she does. I would have no hesitation in recommending her and will be availing of her services again and again. -Anne Take your business to the next level with my help--an experienced OBM!
    Featured Skill Workforce Management
    Business Planning & Strategy
    Business Process Management
    Process Systems Engineering
    Process Documentation
    Client Management
    Business Management
    Digital Marketing
    Project Management
    Team Management
    Business Operations
    Process Optimization
    People Management
    Process Improvement
    Virtual Assistance
    Project Workflows
  • $35 hourly
    • 4.9/5
    • (14 jobs)
    I will identify and address training needs in your organization in the most effective, practical and cost-efficient way. Expert in learning and development and customer experience with cross-functional exposure in recruitment, policy writing, and basic HR functions. Tasks and Projects handled: Training and Workshop Facilitation and Delivery LMS Development Curriculum Development Course Creation (virtual and face-to-face) Material Creation Instructional Design Process Training Up-skilling and Cross-skilling Onboarding Virtual Room Support (Producer) Training Evaluation Virtual Team Building Virtual Meeting Facilitation and Hosting Industries supported: Banking Financial Services Insurance Sales E-Commerce Telco Tools and Systems used: Hubspot Trello Miro Slack Monday.com Basecamp Highrise Stackby EdApp Kajabi Zoho Learn Articulate MS Powerpoint Canva Trello G-Suite MS Teams Zoom Skype
    Featured Skill Workforce Management
    Product Onboarding
    Customer Onboarding
    Program Management
    Client Management
    Voice-Over
    Administrative Support
    Task Coordination
    Communication Skills
    Facilitation
    People Management
    Account Management
    Training Needs Analysis
    Training Design
    Training & Development
    Training
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    I have 14 years of experience in Technical support/Customer service assisting US (Sykes Asia, 7 years) and Australian customers (Teletech, 7 years) . I was trained at a large call center in the Philippines and served as a Team Leader for 5 years, coaching and mentoring consultants to become effective and efficient technical support representative. I am proficient in providing e-mail, back office and phone support and will do anything and everything I can to delight your customers. Communication is my passion and I firmly believe in fully understanding customers' needs in order to achieve customer satisfaction. Through my experience as a Customer Service Representative and a Team Leader, I have managed to hone skills that are very close to my personality and those that I consider essential to quality customer service such as patience, attentiveness, clarity, time management, empathy , calmness and quality coaching. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I have also represented our line of business in complaints management/ center resolution lead and provided continuous support to all members according to operating standards including business reviews and collaboration with other departments. Customer satisfaction is my first priority and I always go the extra mile. I always put myself not only in my client's shoes, but also in the shoes of our customers to make sure that they are getting the best support from me. • Supervise effective working of production personnel and ensure compliance to all company policies. • Coordinate with systems and process teams ensuring compliance to all protocols and maintain quality. • Manage and prioritize all production processes and implement action plans committed by consultants/ Team Leaders. • Ensure compliance to all internal and external policies to achieve all production objectives and provide appropriate feedback to all employees. • Supported teams in escalations and identified top drivers for customer effort and dissatisfaction • Collaborated with Team Leaders and Managers to resolve operational problems using expertise and judgment • Accurately utilizes strong problem solving skills and analytical skills to drive productivity. • Utilizes thorough investigative skills daily. If you're looking for an efficient and effective worker, invite me to your job!
    Featured Skill Workforce Management
    Customer Acquisition
    Customer Experience Research
    Resolves Conflict
    Business Operations
    Email Security
    Salesforce CRM
    Customer Retention
    Customer Experience
    People Management
    Technical Support
  • $15 hourly
    • 5.0/5
    • (1 job)
    I worked as Customer Service Representative for more than seven years and it was really challenging. My goal everyday is to give a 100% customer satisfaction by providing a real time resolution to customers' billing concerns and some minor technical issues . I also do upselling which I consider myself as an expert . I got promoted as a Subject Matter Expert and soon got promoted again as a Team Leader . I used to coach my agents and do a skill transfer with upselling product after giving the resolution. I work with full honesty and has passion with everything that I do. I also work with less supervision.
    Featured Skill Workforce Management
    Customer Retention
    People Management
    Marketing Communications
    Social Customer Service
    Email Marketing
    Email Communication
    Lead Generation
    Sales
    Customer Service
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Thank you for visiting my profile. Here's a quick overview of my strengths and skills. I have 14 years of customer service experience from chat support, emails, back office and research. I have the ability to multi-task and meet timelines on deliverable with effective communication skills, both written and verbal. A team player, with initiative, handles work pressure with a smile, and trustworthy. I am also experienced in Workforce management and real-time monitoring. I have wide knowledge in email management, and ticketing services. I work with minimum or no supervision and always on time. My dedication to the job and tasks are my important asset. I'm absolutely excited to be working with you!
    Featured Skill Workforce Management
    Email Support
    Customer Service
    Online Chat Support
    People Management
  • $12 hourly
    • 4.7/5
    • (4 jobs)
    Administrative Support Proficient in MS Office and Google Drive applications, with extensive experience in creating and managing daily reports (sales, capacity, daily and monthly summaries). Skilled in typing, filing, paper management, research, data analysis, and data entry. Experienced in invoice processing, document collation, quotation creation, and sales order processing, including tracking deliveries. Strong project management skills, with a proven ability to oversee and improve daily operational productivity. Communication Highly proficient in oral, written, and presentation communication. Detail-oriented, versatile, and with strong comprehension skills that support effective communication at all levels. Problem-Solving Skills Able to apply critical thinking and analysis to identify and resolve issues, with a focus on the bigger picture. Skilled in developing process methodologies and resolution plans to mitigate potential challenges. Product Knowledge Experienced in creating systematic workflows and adapting processes to meet company KPIs. Adept at ensuring process efficiency and effectiveness to support business goals. Customer Service Committed to delivering exceptional customer service. Skilled at promptly addressing inquiries and requests, ensuring customer satisfaction and timely delivery of quality work. Team Player Experienced in working collaboratively to achieve team goals. A proactive learner and knowledge sharer, committed to helping colleagues and the team succeed. About Me I am seeking a role that aligns with my skills and experience, allowing me to contribute meaningfully while growing both professionally and personally. I am committed to delivering the highest quality of work and consistently meeting objectives. My career has equipped me with a diverse skill set, including excellent communication, data entry, order processing, customer service, documentation, coordination, problem-solving, and decision-making abilities. My current role with a foreign company in the Philippines has particularly enhanced my communication skills, enabling me to engage effectively with international clients. I am eager to bring my expertise and dedication to my future employer and contribute to a dynamic and successful team.
    Featured Skill Workforce Management
    Sales Management
    Supply Chain Management
    Microsoft Office
    Risk Analysis
    Cost Analysis
    Process Improvement
    People Management
    Order Management
    Logistics Coordination
    Demand Planning
    Data Analytics
    Financial Reporting
    Inventory Management
    Communications
    Customer Service
  • $8 hourly
    • 5.0/5
    • (4 jobs)
    As a seasoned professional, I have honed my skills in the following spheres of activity: - Administrative support - Bookkeeping and Accounting - Data Entry - Customer service - Human relations - Technical Recruitment I am dynamic and have exceptional skills in managing administrative tasks that come my way with precision and care. As I consistently ensure processes run smoothly and efficiently, showing great attention to detail. I am diligent, organized, reliable, and resilient. Which makes me a capable worker, who is open to new knowledge and can adapt to new challenges. My objective is to find work and share my expertise in providing support to the success of your business. I am actively seeking for opportunities and I am looking forward to hearing from you.
    Featured Skill Workforce Management
    Human Resources
    Jira
    HubSpot
    Resume Screening
    Administrative Support
    IT Recruiting
    People Management
    Bookkeeping
    Customer Service
  • $10 hourly
    • 4.8/5
    • (5 jobs)
    Proficient in creating scorecards and workbooks in excel Can provide data analysis, feedback and recommendations
    Featured Skill Workforce Management
    Customer Support
    Records Management
    People Management
    Forecasting
    Report Writing
    Scheduling
    Email Communication
    Exploratory Data Analysis
    Microsoft Excel
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