Hire the best Workforce Management Specialists in Cainta, PH
Check out Workforce Management Specialists in Cainta, PH with the skills you need for your next job.
- $30 hourly
- 5.0/5
- (12 jobs)
I worked in the BPO/Call Center Industry for 17 years as a Director for Operations. Being at the helm of Operations, my common responsibilities are the following but not limited to: -Launched small to large scale programs from 50 agent headcount to maximum 2500 agent associates -Managed multiple lines of business for Customer Service, Technical Support, Sales, Retention and Back Office. -Developed and supervised the Operations team by providing orientation, training, coaching and direction. -Implemented multiple strategic campaigns resulting in significant enhancements to both client and corporate metrics (profitability and SOW Contractual Obligations) -Championed the execution of the BPO initiatives in the Philippine branch that focused on headcount strength and refining end-user experience. -Collaborated closely with the enabling groups i.e. Quality, Training, Workforce Management, IT and Human Resources Department It will be an honor to be part of your team, learn more and contribute in any way that I can: - Project Management/ Client relationship management/ Strategic planning/ Creative thinking/ Market analysis insight/ Agile project management/ Use of asana software / KPI setting and management/ People management/ Process improvement strategies / Operations Management / Client Service and Project Coordination When I started in the freelancing environment 4 years ago, I held roles and responsibilities related to Project and Operations Management. Some of the high level tasks that I’ve completed for my clients are: -Planned and implemented training approach/styles to improve team skills and drive performance focused on customer centric approach in chat and email -Reviewed and optimized operational customer service processes, and rolled out changes to achieve excellence in service delivery. -Sourced, Interviewed and profiled targeted team members to drive organizational growth. -Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution using our project management tool -Initiated development of easy-to-follow SOP and Playbook guides aiding team members to grasp compliance and comprehension -Collaborated with the Marketing, WebDev and Content Team to come up with strategies for our brand -Participated in change management and rolling out of company and team projects related to metrics, quality, cadence, due diligence, accountability and development In my previous projects, we have utilized the following tools: PROJECT MANAGEMENT, SOP & COLLABORATION Asana, Notion, ClickUp, Trello COMMUNICATION Slack, Google HangOut, Skype DESIGN Canva, Leonardo.AI DATA GATHERING SurveryMonkey, Typeform, Google Form
Workforce Management
Business OperationsCustomer RetentionLeadership SkillsProgram ManagementEmployee EngagementMarket ResearchData AnalysisResearch & StrategyCoaching SessionPeople ManagementProject ManagementDecision MakingProcess ImprovementContent CreationRecruitingOnline Chat Support - $10 hourly
- 4.8/5
- (5 jobs)
Proficient in creating scorecards and workbooks in excel Can provide data analysis, feedback and recommendations
Workforce Management
Customer SupportRecords ManagementPeople ManagementForecastingReport WritingSchedulingEmail CommunicationExploratory Data AnalysisMicrosoft Excel - $13 hourly
- 5.0/5
- (2 jobs)
As an experienced virtual assistant, I always ensure accurate and efficient work performance. My work is always supported with perseverance and dedication. Since working with integrity is my main rule, you can sit back and trust that work is being done. *** Knowledge, skills, and experiences *** • Proficient in speaking and writing in English. • Creates and presents reports with data collected, consolidated, and analyzed. • MS Office Applications and MS Windows • Google applications: Google Sheets, Google Docs, Google Calendar. • Researcher • Fraud Management • Email support • Chat support • Inbound/outbound calls • Cold calling • Data entry/data extraction • Lead generation • Bid proposals • Administrative tasks • Process improvement
Workforce Management
Process ImprovementProcess DevelopmentProject SchedulingProject ManagementBusiness Process ManagementBudget PlanningBusiness Planning & StrategyManagement SkillsTeam ManagementKPI Metric DevelopmentOnline Chat SupportEmail SupportCommunication SkillsCustomer ServicePeople Management - $6 hourly
- 5.0/5
- (2 jobs)
Email: bahoynathan@gmail.com I am a passionate professional with an extensive background in customer service and a proven track record in people management. Known for cultivating positive customer experiences, developing high-performing teams, and leveraging interpersonal skills to build lasting relationships. Throughout my career, I have consistently demonstrated a commitment to delivering outstanding customer experiences. This dedication has not only led to increased customer satisfaction and loyalty but has also enabled me to effectively train and mentor my teams, fostering a culture of excellence and collaboration. With my years of experience I have learned that the foundation of any successful business lies in its ability to connect with its clientele authentically and to empower its employees to achieve their best. Feel free to connect with me at bahoynathan@gmail.com.
Workforce Management
Cross Functional Team LeadershipPeople ManagementOrder FulfillmentMultitaskingFollowing ProceduresCommunication EtiquetteCustomer SatisfactionExpertCustomer ServiceEmail SupportInbound InquiryCustomer Feedback DocumentationPhone SupportOnline Chat Support Want to browse more freelancers?
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