Hire the best Workforce Management Specialists in Cebu City, PH
Check out Workforce Management Specialists in Cebu City, PH with the skills you need for your next job.
- $13 hourly
- 5.0/5
- (4 jobs)
I have had experience in Marketing, Print Media, Liasion, Events, Branding. Prior to this, I was involved in a software development group, my focus mainly on the management of the projects, the documentation and the training for the usage of the softwares. I was also a Project Manager for the website development. I have freelance experience with being a Project Manager for a Multiple-Brand Company based in the US (Jewelry, Healthcare, Events and Supplements). Here, I was tasked to make sure all tasks and responsibilities are taken care of by each team member. I created systems, documentation for them. I created dashboards, SOPs and KPI Reports. I was also in charge of team members: hiring, interview, onboarding and offboarding, people management. I also have freelance experience as a Project Manager for a finance company where I was in charge of putting up systems on their Project Management Software. I was also tasked to do admin research and creating systems within the Project Management Software. I also have freelance experience as an Admin Assistant for a Website Design/Development company where I was part of the implementation team and quality assurance. I assure you that I am hardworking, and I am consistently setting up goals for myself and not only do I meet my employer's expectations, but I always try to exceed targets.Workforce Management
BrandingStaff Recruitment & ManagementAdministrative SupportPeople ManagementPersonal AdministrationDocumentationMarketingSocial Media ManagementEvent ManagementWordPressQuality AssuranceTask CoordinationProject Management - $10 hourly
- 4.9/5
- (8 jobs)
I have 3 years of solid experience in Short Term Rental property management. From property listing optimization to guest communication and maintenance coordination, I handle every aspect of rental management with professionalism and efficiency.Workforce Management
People ManagementTrainingProperty ManagementCustomer SupportCommunication Etiquette - $7 hourly
- 4.9/5
- (2 jobs)
12 years of Sales & 16 years of Customer service experience -Assistant Call Center Manager- AT YOUR SERVICE! Are you looking for a detail oriented, fast pace and reliable specialist? You are looking at the correct profile! Expect a talent that comes with initiative, perseverance, integrity and hard work. Accomplished assistant call center manager offering proven experience in sales and customer service for a top-tier multibillion-dollar travel and banking companies. Collaborate with managers of quality, work force, training, recruitment and operations. • 16+ years executive support experience, including supporting senior executives • Excellent verbal and written communication skills. Ability to speak and write with professionalism and tact in a wide range of circumstances. • Advanced skills in Microsoft Office • Judgement to make appropriate, informed decisions regarding priorities, time, and communication. Able to maintain a high level of integrity and discretion in handling confidential information. • High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff and community leaders • Demonstrated sensitivity to diversity, equity, and inclusion • Exceptional organizational skills, follow-through, and attention to detail • High initiative, productivity, and agility. Ability to complete a high volume of tasks and projects with limited guidance. Ability to switch gears and react with appropriate speed to situations and events that require quick response or turnaround. • Technical proficiency to rapidly learn software and troubleshoot/solve technical problemsWorkforce Management
People ManagementBPO Call CenterPerformance ArtCall Center ManagementPeopleData AnalysisAnalytical PresentationPerformance ManagementBusiness ManagementOnline Chat SupportEnglish TutoringCustomer ServiceTravel & HospitalitySales StrategySales CoachingRoot Cause AnalysisManagement SkillsData Entry - $5 hourly
- 5.0/5
- (1 job)
I am a qualified and professional lead/manager with four years of experience in people and performance management. Strong creative and analytical skills. Team player with an eye for detail.Workforce Management
Customer ServiceComputer SkillsGoogle WorkspacePeople ManagementComputerSalesCoachingDigital LiteracyCareer CoachingLead GenerationSales Lead ListsProject ManagementManagement SkillsPerformance ManagementMicrosoft Office - $15 hourly
- 5.0/5
- (0 jobs)
I am a dedicated and results-driven leader with over 15 years of experience in providing top-tier virtual assistance, customer service, project management, process improvement and quality assurance support. My diverse skill set allows me to handle a wide range of tasks, from administrative duties to strengthening BAU processes to ensuring customer satisfaction and product quality. I specialize in managing calendars, handling email correspondence, data entry, project coordination, and using productivity tools like Microsoft Office. I am highly organized and adept at multitasking, ensuring efficiency and accuracy in every task. I have a proven track record of resolving customer issues swiftly and maintaining high satisfaction rates, whether through live chat, phone, or email support. In addition, I focus on ensuring the highest quality in processes and deliverables. My attention to detail and analytical skills enable me to identify issues early, suggest improvements, and ensure that standards are consistently met. Proficient with tools like Microsoft Excel, Powerpoint, Access, Sharepoint, Qliksense, ChatGPT, Canva, Adobe Lightroom, Capcut, Shopify, Klaviyo, Zendesk, MyProduct, etc.Workforce Management
Customer ServiceMicrosoft SharePointMicrosoft ExcelProcess ImprovementData EntryProject ManagementVirtual AssistancePeople ManagementCommunicationsQuality Assurance - $20 hourly
- 5.0/5
- (68 jobs)
Top Rated Freelancer with 100% Job Success Score Here are some of the feedback from my Upwork Clients: "Marian was incredibly thorough and responsive, we appreciate the work she was able to provide to us during her contract!" "We love working with this freelancer so much, we have extended a new contract. Hard working, organized, quality candidates delivered, great asset to our team." *Marian has been exactly what we needed. Understanding of our needs, happy to answer any questions, extremely responsive and delivers high-quality candidates. We were really impressed with her attention to detail and organisation of the candidates that made it extremely easy for us to make a decision. Thank you! *Exceptional in every way. Currently still working w/ her on another contract but closing this one out because it is idle. Would recommend to anyone and everyone. *I felt confident in the work I hired Marian for she made the process easy and went above expectations. No doubt I would hire again *Creative writing short chapters were provided on time. And were accurate to topic and what we had agreed on. I would recommend this upwork user for other writing related work. *Great writer. Highly recommended. Very professional service. *Marian did excellent work and we would definitely work with her again! Now, let me help you with your needs. I am a passionate leader in the Talent Acquisition playground. I bring with me more than a decade of extensive experience in top management, support, technical (IT) and volume full cycle recruitment process. I have gained a strong exposure to international clients in various industries, supporting them from data gathering, market analysis, sourcing targeted audience and hiring the best talents globally. I am skilled and experienced in writing and improving professional profiles, furnishing of job descriptions and posting, creating business proposals and other creative contents. To add, I am a Six Sigma practitioner that has improved a number of recruitment processes to maximize efficiency and injected cost-saving measures without compromising quality. I enjoy analyzing current market and processes and have been trusted to improve and strengthen the structure to attain company goals. Apart from that, I am also capable with basic designs using Adobe Photoshop to promote job postings and other creative needs to attract targeted market. My past experiences gave me a sufficient background in leadership and management with the consistency of driving utmost performance while maintaining a healthy and balanced relationship with the team and stakeholders. Skills and Expertise includes People Management, Project Management, Process Improvement, Six Sigma, Coaching and Mentoring, Creative Writing, CV, Cover Letter Writing, Job Description Writing, Staffing Process, Technical Recruitment, Volume Recruitment, Executive/Top Level Recruitment, Problem-Solving, Marketing and Branding, Data Analysis, LinkedIn Recruitment, Sourcing of Talents, Adobe Photoshop, Lead Generation and continuously learning more skills along the way.Workforce Management
Process ImprovementContent WritingPeople ManagementCreative WritingStaff Recruitment & ManagementIT RecruitingLinkedIn RecruitingRecruitingCandidate Sourcing - $12 hourly
- 4.9/5
- (12 jobs)
A success-focused Talent Sourcing, Lead Generation, Online Research, and Recruitment with over a decade of experience in the International Recruitment. Highly exposed and involved in effective people management and process improvement methods following Six Sigma practice. Has been consistently hitting a fill rate of over 95% for challenging roles in less than the required timeline. Reliable in administrative roles such as lead generation, seller support, data entry, online research, and eCommerce. I have more than a decade of experience in the ff areas: Technical Recruitment Global Talent Sourcing Life Science Recruitment Data Entry Lead Generation Online Research Seller Support Web Scraping Client Services Photoshop Computer troubleshooting and networking Process ImprovementWorkforce Management
Process ImprovementData ScrapingAdobe PhotoshopCandidate SourcingPeople ManagementLead GenerationData Entry - $4 hourly
- 5.0/5
- (1 job)
"Hello and welcome to my services! As a skilled professional, I offer exceptional customer service, property management for rental properties, and high-quality video editing. Let's explore how I can assist you today." Skills: ✔️Property management (rental properties) ✔️Video editing ✔️Social Media Management ✔️Customer service ✔️Email support ✔️Inbound and outbound calling ✔️Retention and sales ✔️Complaints handling and escalations ✔️Fraud and claims Experience: ✔️Customer Support Representative - Sears ✔️Customer Support Representative - Virgin Mobile ✔️Customer Support Representative - JP Morgan Chase and Co. ✔️Guest Experience- Property Management - I Love Vacations Overview: I am a versatile professional with a multifaceted skill set in property management, guest experience optimization, and general virtual assistance. With a keen eye for detail and a client-centric approach, I excel in ensuring smooth property operations and creating memorable guest experiences. Key Skills: Property Management Excellence: Drawing on my extensive experience in property management, I specialize in overseeing all aspects of property operations. From tenant relations to maintenance coordination, I ensure properties are managed with efficiency and a focus on maximizing value. Guest Experience Optimization: I am dedicated to crafting exceptional guest experiences. With a proactive approach, I create a welcoming environment, implement personalized touches, and address guest inquiries promptly, fostering positive reviews and repeat business. Virtual Assistance: As a general virtual assistant, I am proficient in various administrative tasks. From managing emails and schedules to data entry and document creation, I provide comprehensive virtual support to enhance overall efficiency. Why Choose Me: Holistic Property Management: My skills span the entire spectrum of property management, ensuring that all aspects are handled seamlessly, from tenant satisfaction to property maintenance. Guest-Centric Approach: I prioritize guest satisfaction by implementing strategies to enhance their experience, resulting in positive reviews and increased bookings. Adaptable VA Services: As a general virtual assistant, I offer adaptable support tailored to your specific needs, freeing up your time to focus on strategic aspects of your business. Effective Communication: I believe in transparent and open communication. You can expect regular updates and prompt responses, ensuring you are always informed and in control.Workforce Management
Video EditingEditorialTikTokMarketing CommunicationsFraud DetectionCustomer RetentionOutbound SalesSalesCustomer ServiceBlockchain, NFT & CryptocurrencyClaim ListingPeople ManagementEmail SupportInbound Inquiry - $7 hourly
- 5.0/5
- (3 jobs)
R + GC + RC R is for Results. If results are what you want then I can give them to you. GC is for Good Character. I am a good person and I always follow the Golden Rule. Looking out for my client the way I would for myself. And lastly, RC is for Responsive Communication. Clients want someone who’ll respond on time every time, and that's exactly what I will do. Giving regular updates on the milestones of the project. Form Processing: • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Publisher Transcription: • Automatic Transcription with Manual double checking. • Follows Formal Formatting (Timestamps, Person’s Name and etc.) • Manual Transcription Video/Photo Editing Softwares Used: • Adobe Premiere Pro CC • Adobe Illustrator • Adobe Photoshop CC • Adobe Lightroom CC Subtitles: • Aegisub Software Used • Manual in creating Subtitles • Hard-Coded Subtitles • Subtitles via .SRT files All about Christian Dave Rolloque: Christian is an innovative worker and approaches each work with a unique and satisfactory result. He began video and photograph altering in school based from school projects. He had a great deal of involvement with altering that made him to be a novice. His projects include editing Youtube videos, video projects, and etc. Beside Editing, He is acceptable in composing/encoding information in a speedy way. He had been doing encoding since his initial school days, such as making reports from a book and great in making introductions. He physically types in exactly the same words in the book to a Word/PowerPoint Document. He was fond of typing because of his exposure of having a computer in an early age.Workforce Management
Mechanical EngineeringAdministrative SupportGuitar PerformanceMicrosoft ExcelTroubleshootingVideo EditingPeople ManagementData EntryPhoto EditingMathematics TutoringEnglish TutoringTechnical SupportGeneral TranscriptionEnglish - $10 hourly
- 4.2/5
- (1 job)
My name is Herecil Cabanit, a CPA by profession . I am currently working as a Finance and Corporate Services Lead at TalentView – a small entity with 50 highly-competitive employees in the Philippines, Malaysia and Vietnam. I supervise four experienced accountants and in charge of setting up the process and accounting process of the company. There are many opportunities to handle complex and challenging financial matters and partake in managerial tasks that further develop my professional skills. In the past, I have solved and contributed to projects concerning compliance, reconstructing the company’s financials, creating charts of accounts, learning from another country’s taxing regulatory board, and handling matters in a foreign currency. In addition, I am actively engaged in analyzing the business structure, directly reporting to the CEO of the company, and working with a very dynamic team. Throughout the years of dealing with numbers, I learned how to make sound business decisions and formulate solutions for challenging issues that may arise. In my decade of experience, I have developed valuable skills including accountability, attention to detail, adaptability, analytical capability, and time management. Being an accountant, I can bring not only my ideas from my previous jobs but also my passion for growth, being an innovative-thinker and collaborative team member and business acumen. I can also help streamline processes, assist on accounting matters, and work under pressure. These attributes have shaped me into a self-motivated and goal-driven individual in both my professional and personal endeavors. In my free time, I enjoy volunteering for organizations that support and inspire Filipino children.I am also learning strategies in investing in stock market both local and international.Workforce Management
Budget ManagementQuickBooks EnterpriseLooker StudioAirtableDocuSignXeroData VisualizationFinancial AnalysisPeople ManagementPresentationsInvestment StrategyGovernment Reporting Compliance - $10 hourly
- 0.0/5
- (2 jobs)
I am an expert in handling projects, and managing people. Detailed, organized, a self-starter, proactive, and take pride in providing quality work. With strong communication skills both in written and verbal and able to multitask between multiple tasks. I'm a skilled & trained Transaction Coordinator (TC) to Real Estate Agents for 2-years now. I was able to work with Real Estate Broker/Agents from Ohio, Washington, Tennessee & Miami. I manage their transactions, making sure that all required documents & requirements are completed before the set deadlines. I'm able to handle 5-6 or more transactions per week, and have used different tools throughout such as Dotloop, Skyslope, KW Command, Paperless Pipeline, Sisu, Canva, & Podio. In addition, I have a working experience in a BPO industry for 14-years now. Been handling a team (Supervisory/Team Lead position) for 9-years, and had a 2-years experience as Quality Analysts. I’m exposed in handling escalations team or tenured agents. I value loyalty, punctuality and integrity in every company I worked with.Workforce Management
GorgiasPeople ManagementReal EstateSocial Media ManagementData EntryMaster Data ManagementVirtual AssistanceCanvaDotloopPaperLessReal Estate Transaction StandardCustomer ServiceQuality AssuranceInterpersonal SkillsTeam ManagementCustomer Support - $5 hourly
- 4.0/5
- (1 job)
I have been working for almost 20 years with a comprehensive working experiences in various organization such as Logistics, Manufacturing, Television/Film production and Shared Service Company. Good in written and verbal communication and can work independently but can function very well especially in handling a team or department. With my leadership skills, I can start a work day with some daily motivation, relationship building, showing respect, and creating solutions to problems when they arise.Workforce Management
HelpdeskPeople ManagementRecruitingLogistics CoordinationLogistics Management - $20 hourly
- 0.0/5
- (0 jobs)
Albert is a seasoned Coaching Consultant and Customer Success Manager with a proven track record of streamlining processes, driving profitability, and championing business sustainability through sustained performance. Throughout his career, Albert has had the privilege of working closely with teams to identify opportunities for improvement and implement strategies that drive tangible results. Whether it's optimizing workflows, enhancing customer experiences, or fostering a culture of continuous improvement, he is passionate about helping organizations thrive in today's competitive landscape. With a strong foundation in coaching and customer success, he brings a unique blend of strategic vision and hands-on expertise to every project. He is dedicated to empowering teams to reach their full potential and delivering exceptional value to clients. Albert is excited to connect with professionals who share his passion for driving positive change and achieving sustainable growth. Let's collaborate and unlock new opportunities for success together!Workforce Management
Business DevelopmentReal EstateProperty ManagementPeople ManagementCoachingManagement ConsultingCommunicationsOrganizational DevelopmentProject ManagementContinuous ImprovementProcess ImprovementInformation AnalysisData AnalysisBusiness OperationsCustomer Experience - $6 hourly
- 0.0/5
- (1 job)
Hello there! I am a seasoned professional with over 6 years of experience as a CSR and Banking Associate, and over 2 years of experience as a high-performing Trainer with exceptional people management skills. My expertise extends to various areas, including speed and efficiency, people management, data entry, creativity, problem-solving, leadership, class facilitation, and communication skills. As a team player with keen attention to detail, I excel in delivering exceptional results through my strong analytical and creative skills. I am well-versed in handling data entry tasks with precision, ensuring accuracy and maintaining confidentiality in managing critical information. My problem-solving skills enable me to identify and address issues effectively, finding optimal solutions to overcome challenges. One of my key strengths is my leadership skills, developed through years of experience in leading teams and driving initiatives to success. I am skilled in managing people, fostering a collaborative environment, and inspiring team members to achieve their best performance. My class facilitation expertise enables me to conduct engaging training sessions, delivering knowledge and skills effectively to learners. Furthermore, my communication skills, both written and verbal, are top-notch. I can convey complex information clearly and concisely, ensuring effective communication with customers, team members, and other stakeholders. I am proficient in English, and I am comfortable with various communication tools and platforms. In addition to my CSR, Banking, and training experience, I am also proficient in providing virtual assistance. I can handle administrative tasks, manage calendars, and efficiently handle emails, among other tasks. My multitasking ability and organizational skills make me well-suited for virtual assistant roles, ensuring smooth operations and streamlined processes. With my professional approach, diverse skill set, and commitment to excellence, I am confident in my ability to add value to clients and projects on Upwork. I am dedicated to delivering high-quality results, exceeding expectations, and building long-term relationships based on trust and mutual success. Whether it's CSR, Banking, Training, or Virtual Assistance, I am ready to contribute my expertise and drive success for your project. Let's collaborate and achieve great things together!Workforce Management
Customer ServicePeople ManagementManagement SkillsTechnical SupportTeam ManagementCorporate Social ResponsibilityLeadership TrainingData Entry - $5 hourly
- 0.0/5
- (1 job)
I possess extensive expertise in customer service, data entry, and team leadership, which have been fundamental aspects of my career spanning over 14 years. Throughout this time, I've consistently delivered exceptional and efficient service to customers, earning recognition through certificates of appreciation for my outstanding performance and significant contributions to the company. In addition to my customer service roles, I've also served as a Quality Analyst, where I provided CSAT/DSAT forecasts for entire centers and collaborated with Operations to enhance performance. Moreover, I've taken on leadership responsibilities, overseeing diverse teams and projects. Despite transitioning between roles, my commitment and performance have remained unwavering, enabling me to elevate my team members to new heights. Furthermore, I am proficient in data entry, ensuring accuracy and efficiency in all tasks. My competitive spirit, combined with a strong knowledge base, positive attitude, and versatile skill set, positions me well to excel in any role and deliver results that exceed expectations. My track record, supported by certificates of achievement, underscores the alignment between my words and actions. Let's collaborate to achieve even greater success together!Workforce Management
TypingCustomer ServiceVideo Game ReviewSlackAsanaPeople ManagementManagement SkillsData EntryCoachingAudio TranscriptionQuality AssuranceEnglish TutoringEmail SupportOnline Chat Support - $6 hourly
- 0.0/5
- (0 jobs)
Customer Care Excellent! 📌Multitalented person: I handle a wide array of tasks, including, but not limited to, managing emails, scheduling appointments, handling data entry, conduct research, managing social media accounts, admin tasks, and great customer service. 📌A-one! I am strict when it comes to admin tasks. I make sure that everything is in place, and that mistakes is no room for it. My goal is to give my clients satisfactory rating. 📌Records manager! Company’s file is handled like a pro. Everything has label and in it’s place—from email management to storage. 📌Customer service-kudos! My goal is relieve all the worries on your customer’s face, and I go above and beyond to make that happen. Let’s connect.Workforce Management
Technical SupportPeople ManagementPhone CommunicationCustomer ServiceOffice DesignHuman ResourcesEmployee TrainingManagement SkillsHuman Resource ManagementAdministrateMicrosoft Office - $16 hourly
- 0.0/5
- (0 jobs)
With over a decade of professional expertise, my role as PS Engineer Manager at NCR Voyix has honed my ability to lead tech teams with a clear vision and decisive action. Having progressed from a Team Leader to a Software Engineering Manager at NCR Corporation, I've developed a strong foundation in project and team management, supported by my adept use of Microsoft Office tools. My core mission aligns with fostering innovation and efficiency, leveraging my skills to contribute to our organization's growth. At NCR Voyix, I'm committed to leading by example, driving my team towards excellence in every project we undertake, and continuously seeking ways to enhance our operations and deliver exceptional value.Workforce Management
Root Cause AnalysisProblem SolvingPeople ManagementSoftware MaintenanceSoftware Architecture & DesignManagement SkillsMicrosoft Power BIVisual BasicC++Communication SkillsSoftware Systems EngineeringAgile Project ManagementAgile Software DevelopmentSoftware DevelopmentProject Management - $5 hourly
- 0.0/5
- (0 jobs)
PROFILE A result oriented team leader and quality moderator with 10 years experience in customer service helping customers resolve product and service issues. Also worked as an AI (Artificial Intelligence) Specialist for a year focusing on assisting users with an AI tool for professional content writing. Excellent time management and communication skills acquired by working in a BPO company. A fast and eager learner who can easily adapt to changing business needs and thrive in a fast-paced environment.Workforce Management
Phone SupportWritingAI Writing GeneratorPeople ManagementQuality AuditTraining & DevelopmentContent ModerationTechnical SupportPhone CommunicationCustomer Service - $10 hourly
- 3.0/5
- (6 jobs)
I have experience in accounting and customer service and have worked with different employers from the Philippines, Europe and USA. I am seeking opportunities in accounting and as a Virtual Assistant with a background in ecommerce and admin support. Primarily focusing on data analysis and resolution to different business issues in operations. I am proficient in tools including, but not limited to, MS Office, QuickBooks Desktop and Online, SAP B1, Salesforce, ClickUp, MS Outlook, MS Teams, Jira, DocuSign, Brex, eBay, BigCommerce, Linnworks, Trello, Asana, ChannelAdvisor, Newegg, OfferUp, ShipStation, Sage Intacct, Bill.com, Wave, XenCall, CallRail, Zoho, Hubstaff, SmokeBall, TXdocs, Xero and Gmail. I like to think out of the box and keep myself productive by accepting different roles ranging from fulltime, part time, contractual and freelance. Please feel free to contact me should you require further assistance. Thank you!Workforce Management
BookkeepingCustomer ServiceData EntryMicrosoft OfficePeople ManagementIntuit QuickBooksBank ReconciliationAccounts Payable - $7 hourly
- 0.0/5
- (0 jobs)
As a Senior Workforce Analyst with extensive experience, I excel in creating comprehensive reports, including EOD, MTD, and WTD, tailored to client needs. My expertise extends to developing data formulas for workforce optimization and efficiently managing agent schedules different tools. I am adept at real-time adherence monitoring, staffing control, and people management. With strong skills in real time analysis, scheduling, and real-time management, I ensure critical timelines are met with precision. My organizational prowess, attention to detail, and ability to deliver high-quality project outcomes with minimal supervision make me a reliable asset. I bring excellent presentation and communication skills, capable of interfacing with various stakeholders. My analytical and problem-solving abilities, combined with a proactive approach to change, enable me to thrive in dynamic, fast-paced environments.Workforce Management
Excel FormulaPeople ManagementProblem SolvingProject ManagementReportSchedulingForecastingData AnalysisMicrosoft Excel - $10 hourly
- 0.0/5
- (0 jobs)
Over the course of more than a decade, my professional journey has revolved around the operation sectors of various BPO companies. It all began when I embarked on my career as a customer service representative. As time progressed, I pursued further growth and success by taking on different roles and responsibilities. Throughout my career, I have gained extensive expertise in various areas, including addressing customer concerns, handling escalations, overseeing sales and marketing activities, leading and supervising teams, fostering performance development, managing operations, implementing employee rewards and recognition programs, and promoting engagement among staff. At present, I hold the position of a sales manager, managing a diverse group of competitive individuals who are driven to generate revenue. I am actively involved in a program that encourages businesses to establish and enhance their online presences within the Singapore, Australia, and New Zealand markets.Workforce Management
Search Engine OptimizationMarketing StrategyBusiness ManagementPerformance ManagementBusiness DevelopmentSales AnalyticsPipelineDealsPeople ManagementProject ManagementEmployee EngagementSales ManagementSales OperationsSales PromotionOutbound SalesCustomer Service - $6 hourly
- 4.5/5
- (6 jobs)
Results driven, goal oriented and a hands on freelancer with a successful record of accomplishments in the areas of Admin Support, Human resource management, Client Relations and Customer service. Major strengths includes excellent communication skills, team player, keen attention to detail, professional experience including coordinating with clients, interviewing, research data entry and various administrative tasks. Fully equipped with a degree in Psychology and a positive personality of accomplishing set goals. Previous experience in managing a text bot for a US based real estate company as well as identifying profitable offers. Currently handling end to end Recruitment, Sourcing and Onboarding for an Outsourcing company managing a team of Virtual Assistants with backgrounds in Admin, Customer Service, Bookkeeping, Interior Designing, IT Support and Take Off Estimations.Workforce Management
Interpersonal SkillsReal EstateTech & ITCandidate InterviewingCandidate EvaluationCommunity EngagementCommunication SkillsHuman Resource Information SystemSourcingHuman Resource ManagementCustomer ServicePeople ManagementCandidate Sourcing - $15 hourly
- 0.0/5
- (0 jobs)
Welcome to My Upwork Profile! I am a highly skilled Inbound Customer Service and Sales Specialist that can enhance your business's customer experience and drive sales. I am here to offer my expertise and dedication to help you attain your desired results. About Me: With 19 years of experience in the customer service and sales industry, I have honed my skills in providing exceptional service and driving revenue growth through effective communication and relationship-building. My background includes working with diverse clientele and industries, allowing me to adapt quickly to various business needs and challenges. Services Offered: - Inbound Customer Service: Handling incoming inquiries, resolving issues, and providing support to ensure a positive customer experience. - Sales Support: Leveraging persuasive communication and product knowledge to upsell or cross-sell products/services and maximize sales opportunities. - Client Relationship Management: Building and maintaining strong relationships with customers to foster loyalty and drive repeat business. Key Skills: • Inbound Customer Service Expert • Sales Support • Client Relationship Management • Communication and Interpersonal Skills • Problem-Solving • Upselling and Cross-Selling • CRM Software • Product Knowledge • Conflict Resolution Why Choose Me: - Proven Track Record: I have a demonstrated history of exceeding sales targets and achieving high customer satisfaction ratings. - Strong Communication Skills: My ability to communicate effectively with customers and colleagues allows me to resolve issues efficiently and promote products/services persuasively. - Adaptability: I thrive in fast-paced environments and can quickly adapt to evolving business needs and industry trends. - Customer-Centric Approach: I prioritize the needs and preferences of customers, striving to deliver personalized solutions that drive satisfaction and loyalty. - Results-Driven: I am committed to delivering tangible results and contributing to the overall success of your business. - Extensive experience in Operations and Management: I specialize in improving workflows, enhancing efficiency, and achieving desired results. I lead teams, implement strategic initiatives, and deliver measurable success for businesses. Employment history: Customer Service Specialist/Dispatcher March 2021 - Present - Handling inbound customer inquiries via phone, email, and messaging, consistently achieving high customer satisfaction ratings. - Resolved product-related issues promptly, leading to a significant decrease in customer churn rate. - Identified upselling opportunities and successfully increased average order value by 20%. - Consistently ranked as the top sales agent for three consecutive years. How to Contact Me: I am available for project discussions and inquiries via the Upwork messaging system. Please feel free to reach out to me at your convenience, and I will respond promptly to discuss how I can support your business needs. If you're ready to elevate your customer service and sales efforts and drive meaningful results, I am eager to collaborate with you. Thank you for considering me for your project. I look forward to the opportunity to contribute to your success!Workforce Management
Business OperationsSales ManagementCustomer ServicePeople ManagementCustomer SatisfactionSalesCustomer SupportZendeskCall Center ManagementInbound Inquiry - $7 hourly
- 0.0/5
- (0 jobs)
Objectives * Experienced: Customer Service Expert with a 6 year experience in call center industry. * Efficient: Adept at handling various teammate issues on a daily basis while consistently resolving client issues in a rapid manner. * Bilingual: English-native; able to provide clear instruction to customers in both languages. Summary * Performance Development COACH at Eperformax Contact Centers and BPO for 6 years now.Workforce Management
CommunicationsCustomer ServiceManagement SkillsTechnical Project ManagementPeople ManagementPeopleBPO Call CenterCall Center ManagementTech & IT - $15 hourly
- 0.0/5
- (0 jobs)
As an HR Business Partner with a strong background in office management, I bring a comprehensive skill set that bridges human resources and operational efficiency. My experience includes talent acquisition, employee relations, performance management, and strategic HR planning. In office management, I have successfully streamlined processes, optimized resource allocation, and ensured compliance with organizational policies. My dual expertise enables me to support both employee well-being and business objectives, fostering a productive and harmonious workplace environment. Additionally, my last 2 employers required me to work in a satellite office which entails consistent coordination with my Head Office counterparts and coming up with systems to ensure that there's constant alignment on targets and outputs.Workforce Management
Human ResourcesEmployee RelationsBudget PlanningEmployee EngagementRecruitingPsychologyOffice ManagementHuman Resource ManagementHuman Resources AnalyticsHR System ManagementPeople ManagementStartup CompanyHR & Business Services - $25 hourly
- 0.0/5
- (0 jobs)
I love to make people’s lives easier. I also love to lead and impart my experience to everyone. I love to make friends with people in different parts of the globe as I showcase my personal impact to the people around me.Workforce Management
Interpersonal SkillsResource AllocationTime ManagementPeople Management - $7 hourly
- 3.2/5
- (0 jobs)
Transform Your Airbnb Hosting Experience with Professional Virtual Assistance! Looking to elevate your Airbnb hosting? I’m here to help streamline and enhance your property management with expert virtual assistance designed to meet your unique needs. Why Work With Me? Industry Expertise: With a wealth of experience in hospitality, I know how to deliver an exceptional guest experience that earns glowing reviews and repeat bookings. Customized Solutions: I offer tailored services to match your specific goals, ensuring your property gets noticed and attracts ideal guests. Efficiency and Convenience: From managing reservations to guest communication, I take care of all the details so you can focus on growing your business and enjoying your time. Round-the-Clock Availability: I’m here for you whenever you need help, providing peace of mind with my 24/7 support for any urgent concerns. Boost Your Earnings: I’ll assist you in optimizing your listing, setting the right pricing, and increasing occupancy rates to maximize your revenue. Let’s collaborate to create a hosting experience that exceeds your expectations and helps you achieve your goals. Reach out today, and let’s start this exciting journey together!Workforce Management
People ManagementAdministrative SupportCustomer CareTravel & HospitalityBooking Management SystemGoogle SheetsGoogle DocsVirtual AssistanceEmail EtiquetteProperty Management SoftwareProperty ManagementTime ManagementCustomer ServiceGoogle WorkspaceCommunication Skills Want to browse more freelancers?
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