Hire the best Workforce Management Specialists in Mandaluyong City, PH

Check out Workforce Management Specialists in Mandaluyong City, PH with the skills you need for your next job.
  • $7 hourly
    Suppose you're looking for a long term. In that case, a smart worker with excellent communication skills and years of experience doing a variety of administrative functions such as data entry, web research, virtual assistance, customer service, data/image annotation, and annotation reviews, amongst others, TRY ME. I am hardworking, self-motivated, honest, and precise. My typing speed is 50 words per minute. I also ensure that I submit high-quality work within the turnaround time and meet all my targets, which proves that I am a results-oriented person. I have more than 20 years of experience in my field (banking, legal, customer and administrative support, documentation, research, data entry/data encoding). My expertise and core competencies are, but not limited to: Legal Documentation and Process Server Customer Support/Technical Support WordPress Technical Setup Lead Generation/Prospect Inspection/Email Outreach Content Moderation Social Media Engagement Administrative Support Data/Image Annotator Annotation Reviewer Interested? Contact me and expect to be WOWED! Thank you.
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    Documentation
    Amazon
    WordPress
    Administrative Support
    Customer Service
    Technical Support
    Database Optimization
    Client Management
    Financial Management
    Supervision
    Management Information System
    People Management
    Corporate Governance
    Email Communication
    Data Entry
  • $6 hourly
    I am a detailed-driven individual with 3+ years of technical support experience in a chat/email setting. I strive to build strong human connections with customers by giving precise answers so I wouldn't be wasting their time. Customer service is an essential feature of a business for it can increase loyalty to your business and generate more leads in the future. I aim to do that in each and every conversation with a customer.
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    Customer Service
    Technical Writing
    VoIP
    Technical Case Study
    Technical Support
    Technical Manual
    Technical Documentation
    Email Communication
    People Management
    English
    Email Support
  • $8 hourly
    I have a strong background in content moderation and operations management, with experience in client relations, team coordination, and problem-solving. I act as the main point of contact between clients and my team, ensuring smooth communication and meeting expectations. > Task & Project Management – Skilled in organizing tasks and managing multiple projects efficiently. > Operations Management – Experienced in running operations smoothly and ensuring processes are effective. > Communication & Collaboration – Strong ability to communicate with different teams and clients for seamless coordination. > Prioritization & Time Management – Adept at prioritizing tasks and - ensuring key business functions stay on track. > Business Support – Skilled in providing administrative and operational support to enhance productivity.
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    Content Moderation
    People Management
    Management Skills
    Critical Thinking Skills
    Computer Skills
    Email Management
    Calendar Management
    Data Entry
    Communications
  • $14 hourly
    Reseach consultant with over 7 years experience within the Media, News, Construction, Marketing, & Public Relations industries. I am flexible with various scope of works, as well as being open for communication for clear understanding of client needs.
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    Communication Skills
    Administrative Support
    People Management
    Project Management
    Research & Development
    Research Documentation
    Research & Strategy
    Editing & Proofreading
    Writing
  • $30 hourly
    I have 22 years of experience operations delivery across different areas in the banking industry who is passionate on business transformation and people development. I have been consistent in my strong delivery management through strategic planning and execution derived from skills acquired and practiced in customer service, collections and fraud with proven ability to lead and inspire large teams, fostering a culture of excellence and continuous improvement. Areas of Expertise: Project Management - I have handled multiple projects within a business unit and enterprise level that improved customer/employee experience, productivity, risk management and process efficiencies. This included transitions across different sites and geographical locations. As a certified scrum master, I have led project teams to plan, execute and control their respective projects as a project owner. People Management & Development: Proven ability to lead and inspire large teams, fostering a culture of excellence and continuous improvement. 85% assigned people managers were moved to new roles or have been promoted within the organization. Capability and opportunities of leaders have been addressed through high level of speak up culture established. Performed strategic planning and project implementation with leaders to improve business strategies and drive consistency in performance. Made proposals and implemented to enhance system access of leaders which improved the proactiveness to control staff allocation and have an active approach on capacity management in managing inbound and outbound calls which includes live fraud alerts and collection queues across all skill sets. Process Improvements: Proven internal governance through certifications and leadership trainings to review current states to identify and address opportunities which improved processes and capability. Through an end-to-end review of the customer journey, implemented an efficient collections strategy in early-stage collections in ANZ Singapore which reduced customer complaints and mandatory legal letters, which further resulted to decrease in operational cost. Implemented a more efficient outbound calling strategy for early stage and late-stage collections through analysis on right party contacts on optimal calling days and hours which resulted to increase in productivity and customer contacts. Projects implemented were due to effective collaboration and influence with key stakeholders from different departments and locations. Risk Management and Project Management: A certified scrum master and capacity management senior practitioner who is proficient in identifying, assessing, and mitigating risks to safeguard organizational assets and ensure regulatory compliance resulting to project implementation that improved processes and governance in an enterprise level. Project owner with the risk team in the business unit in ANZ GSO which increased risk awareness and accountability as evidenced in the improved quarterly risk survey results and dashboards. Part of a project team that was able to create a training framework which aligned the understanding of customer service and experience across the different functions of the bank which was embedded in the enterprise induction process. Support Services Governance: Expanded scope outside of operations by being able to review and improve support functions for the benefit of operational delivery. Initiated streamlining of process for training sequence and quality monitoring framework creating a standard of excellence for regularization and career progression. Leading Transitions: Led transitions of knowledge and business functions from one division to another across different geographies. Led the transition team to transfer the business knowledge of the mortgage customer service advanced-escalation queue from India Contact Centre to Philippines and grew the function through enhancements in processes and capability.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Leadership Training
    Leadership Development
    Project Management
    People Management
    Quality Assurance
    Strategic Planning
    Analytics
    Operational Planning
    Business Operations
    Agile Project Management
    Scrum
  • $8 hourly
    Over two decades of experience in providing administrative and executive support to top executives in different industries which includes but not limited to Audit, Law, Manufacturing, Private Equity, Manpower and Service. Communication skills are above average and adept at preparing correspondence, memos, letters and minutes of meetings. Extensive experience in hotel and airline bookings worldwide. Resourceful, dedicated and results oriented are my strong qualities. I get the job done and get it done beautifully.
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    Project Management
    People Management
    Article Writing
    Business Proposal Writing
  • $12 hourly
    A dedicated professional with a background in communications, training, and customer service. As a mother, a daughter, and a sister, I understand the value of hard work, responsibility, and perseverance. Currently, I’m working as a Communications and Resource Lead for a sales company, where I guide teams to success, but I am eager to explore new opportunities that align with both my financial needs and passion for personal development. I thrive in roles where I can use my experience to help others excel, offering guidance and constructive feedback to inspire people to be their best. My approach to work is simple: I focus on getting things done right, and I always strive for results. I believe in treating people as individuals, not just colleagues, and I aim for clear goals and flexible schedules to maintain a balance while driving success. As a Scorpio and an ENTJ, I’m known for my strong leadership, intensity, and commitment to achieving meaningful results. With a solid background in training, development, technical support, and customer service, I am always ready to take on new challenges and continuously learn in order to grow. If you're looking for someone who is passionate, kind, and driven by both personal and organizational growth, I would love the opportunity to work with you. I’m confident that my work ethic and desire to help others succeed will be an asset to any team or project.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Training Needs Analysis
    Facebook Ads Manager
    Customer Service
    Training & Development
    People Management
    Social Media Management
  • $6 hourly
    Hi, I’m Fimmela, a dedicated Customer Support professional with 3 years of BPO experience and 3 months of seasonal freelance work. I’ve worked with startups and established corporations, delivering exceptional chat and email support while ensuring top-tier customer satisfaction. My background as a Technical Support Specialist has sharpened my problem-solving skills, allowing me to provide efficient solutions and build strong client relationships.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Quality Audit
    Email
    Chat & Messaging Software
    Receptionist Skills
    Phone Communication
    Technical Support
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