Hire the best Workforce Management Specialists in Quezon City, PH

Check out Workforce Management Specialists in Quezon City, PH with the skills you need for your next job.
  • $30 hourly
    Launching your own business is a dream come true. You are literally CHANGING LIVES! But wearing many hats and juggling multiple tasks can rob you of precious time better spent in actual client sessions, refining existing programs, or developing new ways to help people in their journey. Let me help you! Let me take care of the backend tasks for you so you can concentrate on expanding your vision and transforming more lives! Let’s collaborate on creating systems and processes to keep your business wheels turning while giving you the time to focus on what YOU LOVE. I prioritize understanding YOUR NEEDS in order to provide a bespoke service that allows you to stay in your zone of genius AND have a thriving business at the same time. I look forward to hearing from you, let’s discuss what I can do to help!
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Article Writing
    Blog Writing
    Multiple Email Account Management
    ConvertKit
    Calendar Management
    Customer Service
    Mailchimp
    People Management
    Content Writing
    Zapier
    Administrative Support
    Leadership Development
    Data Entry
    Process Documentation
    Client Management
    Business Operations
    Business Analysis
    Customer Onboarding
  • $12 hourly
    So, you're on Upwork looking for some help with a job, and you stumbled upon my profile. Now you're probably wondering how we can both benefit from teaming up, right? Here's the deal: For me: I'll get the job + learning (and of course the💰!) For you : You can now focus on growing your business or just enjoy some well-deserved personal time while I do the side works for you. 📈✈️🏖️ You'll have the most dedicated and hard-working assistant you'll ever hire. 🙋🏽 𝙒𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙙𝙤 𝙛𝙤𝙧 𝙮𝙤𝙪: ⚡️ General Virtual Assistance ⚡️ Web Research ⚡️ Social Media Management (Instagram, Facebook) ⚡️ Email Management ⚡️ Calendar Management ⚡️ File Management ⚡️ Client Communications ⚡️ Shopify Virtual Assistance (Product Research, Listing, Order Fulfillment, Customer Support) ⚡️ Email and Chat Support ⚡️ Payroll & Invoice Assistance ⚡️ Light Bookkeeping ⚡️ Basic Real Estate Assistance (Ontario Market) ⚡️ and other Administrative Support 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙩𝙤 𝙬𝙝𝙞𝙘𝙝 𝙄 𝙖𝙢 𝙖𝙘𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙙: ⚡️Monday.com ⚡️Trello ⚡️Shopify ⚡️ Square ⚡️ Canva ⚡️ Google Workspace ⚡️ Microsoft Office ⚡️ Slack ⚡️ Skype ⚡️ Zoom ⚡️ Google Meet ⚡️ Gmail ⚡️ Outlook ⚡️ Calendly ⚡️ Google Calendar ⚡️ Quickbooks Online ⚡️ ADP ⚡️ TimeStation ⚡️ Indeed Employer ⚡️ Odoo ⚡️ Zapier ⚡️ Streak ⚡️ Enguard ⚡️ Cliniko ⚡️ and many more I worked as a retail head and received excellent training during my tenure at the companies I've been a part of. Now, I'm on the path of freelancing and thriving as an all-rounder virtual assistant with my clients. I’m confident in my verbal and written communication skills. I'm proficient in a variety of administrative tasks, and also great in the customer service role. Additionally, I can handle your social media presence.  I will take on every task with passion as I constantly want to achieve the greatest results in every work I do. Moreover, I'm also a fast learner, highly trainable, and very open to the possibility of learning more.  Reach this point? I believe you should message me so we can discuss further how I can make your life easier! 😉  
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Square
    Shopify
    Google Workspace
    Executive Support
    Data Entry
    Invoicing
    Customer Service
    Personal Administration
    Communications
    Administrative Support
    File Management
    People Management
    Email Support
    Online Chat Support
    Social Media Management
  • $15 hourly
    I worked as Customer Service Representative for more than seven years and it was really challenging. My goal everyday is to give a 100% customer satisfaction by providing a real time resolution to customers' billing concerns and some minor technical issues . I also do upselling which I consider myself as an expert . I got promoted as a Subject Matter Expert and soon got promoted again as a Team Leader . I used to coach my agents and do a skill transfer with upselling product after giving the resolution. I work with full honesty and has passion with everything that I do. I also work with less supervision.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Customer Retention
    People Management
    Marketing Communications
    Social Customer Service
    Email Marketing
    Email Communication
    Lead Generation
    Sales
    Customer Service
  • $15 hourly
    I currently work for a Fortune 500 FinTech company that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. My area of expertise involves Process Documentation, Implementation. I also participated in the Lean Six Sigma program overview which helps me identify areas of opportunity that would help an approximate 3000 and above CSRs globally to provide top notch customer service experience for our Customers. My current function allows to work on system migration, integration, and enhancement that enables all employees to work on a unified customer platform through Single Sign On approach. As a Business Analyst, my skills are as follows: 1. Business Analysis - Business Requirements Gathering: ensuring that requirements for strategic projects and programs are captured and solutions are delivered to meet the needs of our internal and external customers. - Data Analysis: determine feasibility of request and if it indeed require system change or improve current process. Data analysis helps the company being cost and time efficient. - Process Improvement: Collaborate with business partners, solutions delivery teams, and other cross-functional team members. I facilitate workshops to document and map operational workflows and procedures. 2. Tools/Technology: - System Enhancements and Migration: My current role is to migrate tools for a more efficient and better customer and CSR experience. Some of the migration I've worked on involved dos-based functions to web-based functions, email to case functions, and autocase functionalities in Salesforce. 3. Interpersonal: - Customer Service: We make sure to user end feedback about the tool, ask for suggestions on how to make it better through Surveys, Focused Group Discussions and Side by Sides. - People Management: My responsibility is to ensure I provide coaching in a timely manner to help improve their performance, as well as correct any untoward behavior not aligned with the company policies. Also guide them on their personal and career development by ensuring I list them and allow them to participate on trainings and certifications available.
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    User Acceptance Testing
    People Management
    Customer Support
    Customer Service
    Business Analysis
    Phone Support
    Email Support
    Salesforce Service Cloud
  • $7 hourly
    I have been employed in the BPO sector for over 7 years. I began my career as a customer service agent, working with both technical and financial accounts. I was subsequently promoted to quality analyst, where I assist operations in identifying possible process gaps and giving recommendations on how to fix them. In my previous role as a quality supervisor, I was in charge of all facets of quality control, including employee management and all types of quality reports. I received a core value nomination award from my former employer, which demonstrates my dedication and exceptional work ethic. I am confident that with my entire experience, I can complete your objectives with less supervision.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Team Management
    Leadership Skills
    Email Support
    Content Moderation
    Quality Control
    Data Analytics
    People Management
    BPO Call Center
    Technical Support
    Quality Assurance
    Business Analysis
    Customer Service
  • $6 hourly
    Hello, super client! 💸⚡ You've come to your desired Upwork profile! In this world, it's hard making the first move sometimes. We won't have the answer on the top of our heads. Well, I know how. Wonder what this Superman can do? 🤜👇👇 ⭐ Excellent communication skills, both written and verbal: I am a great communicator and can convey complex information clearly and concisely. ⭐ Strong interpersonal skills: I can build rapport with customers and clients and establish a positive relationship with them. - Customer service experience: I have years of experience providing exceptional customer service and resolving customer issues on time. ⭐ Problem-solving skills: I am a quick thinker and can think of creative solutions to complex problems. ⭐ Attention to detail: I pay close attention to details and ensure that all customer solutions are to their satisfaction. ⭐ Ability to multitask: I can handle multiple customer inquiries simultaneously and manage my time effectively to ensure all customer issues are within client expectations. ⭐ Proficiency in using communication tools such as Discord, WhatsApp, and all social media handles: I am highly skilled in using these tools and can navigate them easily. ⭐ Good typing speed and accuracy: I have a recorded typing speed of 100 WPM. Let's see if you find that in other freelancers. *wink* I work well independently OR as part of a team. I am committed to exceeding your expectations and helping you achieve your business goals. Let's connect and discuss how I can help you with your customer service needs.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Online Chat Support
    Content Writing
    Sales
    Customer Care
    Upselling
    Fluent
    Communication Skills
    Communication Strategy
    Google Workspace
    Microsoft Excel
    Content Analysis
    People Management
    Content Management
  • $8 hourly
    Making sure that my work exceeds my clients expectations. I have 5 years of experience as a freelancer (Listing Manager/SEO/VA/Customer Service), I am confident that with my skills and experience in this industry gives me an edge with every task being provided. I started to work in a BPO company in a Real Time provisioning department as chat support and have been promoted to a higher position due to my excellence in the industry, as well as being reliable and problem solver of the team. I have ended my career in the BPO business as a Workforce analyst with a purpose of optimizing resources to achieve business objectives. my responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time management to support multi-department contact center operations. My role includes the creation of forecasting and scheduling to that forecast which is crucial. And as a Freelancer I am well versed in using Microsoft applications such as Word, Excel and PowerPoint. One of my favorite tools that I really use in almost daily basis is the Google documents. I’m confident my skills and previous experience will help me produce good results for your company if you’re interested or have any questions, feel free to connect with me or even invite me to a video interview. I look forward to hearing from you.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Real Estate
    WordPress Development
    WordPress
    Web Design
    Elementor
    Data Analysis
    Facebook Page
    People Management
    Social Media Management
    Chat & Messaging Software
    Email Communication
    Typing
    Microsoft Excel
    Google Docs
  • $4 hourly
    I am a graduate of business management from one of the top university in Philippines and I am active participating in our student organization named Management Student Society of UE. After graduation, i immediately worked as a Sales Representative covering the Southern islands in Region 4A like Palawan and Mindoro handling multiline consumer and pharmaceutical products. Then after almost 10 years i changed career and shifted to Business Process Outsourcing as i felt that it was sort of financially rewarding. I started again as an international customer service agent and worked my way up. Anyway, these are my beliefs and i practice it. Dedication to work is a given as hardwork should be on a daily basis. I am punctual as I value people's time. I am also competitive in regards to results as i always thrive to be one of the top agents and to do this i believe that everyone should be equipped with proper training to gain the technical knowledge needed. I am attentive and focus on what i do and most often i exceed expectations. I also believe in planning and working on the plan. I have experiences in doing analytics as i checked key performance indicators of agents base on quality and quantity of work. And with an excellent compassion for customers, I had my way up with some management and people skills. I also had experiences in conducting meetings and deliver company directives. I believed that to be a good leader one must be a good follower. With that I commit to continue to contribute to your company in whatever capacity
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Supervision
    Communication Skills
    Organizational Design & Effectiveness
    Workday Adaptive Planning
    Decision Making
    People Management
    Creative Strategy
    Technical Analysis
    Product Knowledge
  • $7 hourly
    Accomplished Operations Manager with over six years of progressive experience at HSBC EDP (Philippines) Inc., adept at driving operational excellence and fostering a culture of continuous improvement. Proven track record in leading high-performing teams, optimizing processes, and managing stakeholder relationships to exceed Service Level Agreements (SLAs) and operational efficiency targets. Demonstrated expertise in implementing cost-saving measures, enhancing employee vetting controls, and achieving significant reductions in processing times. Notable achievements include substantial cost savings, successful vendor system deployments, and substantial improvements in operational performance and candidate experience. Adept at strategic planning, resource management, and developing innovative solutions to enhance business growth and operational effectiveness.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Process Improvement
    Coaching Session
    Email Support
    Revenue Cycle Management
    Medical Billing
    Regulatory Compliance
    Human Resources
    Video Annotation
    Image Annotation
    Data Annotation
    People Management
    Administrative Support
    Data Entry
  • $20 hourly
    I'm currently managing real time analyst in 3 sites in Philippines wherein we provide real time visibility to both internal and external clients, provides recommendation and analysis, and value added reports which would generate savings and additional revenue to the company.
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    Management Skills
    People Management
    Business Management
  • $9 hourly
    I'm a financial services professional with extensive experience in financial reporting, has experience in data entry, accounting/bookkeeping, project management, excel and power point. Also has experience in people management with emphasis on coaching and training and development.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Project Management
    Bookkeeping
    Data Extraction
    Data Entry
    Coaching
    Training & Development
    People Management
    Microsoft PowerPoint
    Financial Management
    Finance & Accounting
    Management Accounting
    Accounting Basics
    Excel Formula
    Accounting
  • $15 hourly
    ● Managed and maintained Cloud PBX System (Broadsoft) for enterprise clients. ● Supported SIP trunk activation for configuration adjustments and management acceptance testing. Perform analysis and verification of various equipment's that conforms with the VOIP design requirements. ● Cofigured voice VLAN in PMLS circuit via data core (NocServe) for the trunk group in ACME servers. ● Debugging Adtran & Audiocodes devices during activation. Establish a Session Initiation Protocol (SIP) Domain Trunking and SIP Signaling IP. Register, test and troubleshoot Cisco and Polycom (Hard phones) and Unity & Communicator (Softphones).Provides Voice Codec allocation such as G.729 and G.711 for VOIP Platform. ● Troubleshot and diagnosed SIP traces via Wireshark for efficient problem resolution.
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    Data Entry
    People Management
    Management Skills
    Network Planning
    Network Architecture
    Technical Project Management
    Wireless Communication
    Ticketing System
    Data Analytics & Visualization Software
    Customer Service
    Cisco IOS
    Computing & Networking
    Computer Network
    Network Engineering
    Project Management
  • $67 hourly
    I am an Operational Excellence Consultant with over 6 years of experience helping businesses streamline processes, eliminate inefficiencies, and achieve measurable results. Leveraging my Lean Six Sigma Black Belt and expertise in Human-Centered Design, I specialize in creating solutions that are both data-driven and user-focused. My Key Skills: - Process Improvement: Streamlining workflows and reducing costs through Lean and Six Sigma methodologies. - Automation Solutions: Building tools using Power Apps, Power Automate, and Power BI to simplify operations and reporting. - Data Visualization: Developing intuitive dashboards for actionable insights, KPI tracking, and strategic decision-making. - Training and Facilitation: Conducting workshops on process mapping, root cause analysis, and efficiency optimization. Notable Achievements: - Reduced payroll processing time by 50% through workload analysis and process improvement. - Facilitated Value Stream Mapping sessions for operations teams, identifying bottlenecks and delivering efficiency gains. - Created custom Power Apps tools for intake forms, tracking systems, and automated workflows. - Designed an Escalation Dashboard with clear metrics, automating reporting and improving issue resolution time. How I Can Help You: - Optimize your processes to save time and reduce operational costs. - Automate repetitive tasks and manual reporting using Power Platform tools. - Create user-centric solutions that align with your business goals and customer needs. - Provide clear, actionable insights through customized dashboards and reports. I bring a results-oriented mindset and a passion for solving complex problems with practical solutions. Let’s work together to transform your processes and drive measurable success.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Project Management
    People Management
    Account Management
    Stakeholder Management
    Quality Management System
    Six Sigma
    Data Analytics
    Microsoft PowerApps
    Excel Macros
    Problem Solving
    Risk Management
    Business Process Model & Notation
    Business Analysis
    Continuous Improvement
    Process Improvement
  • $6 hourly
    Experienced team lead in a fast-paced industry. I make sure that our team meets client's SLAs and delivers quality results. Encouraging people to perform at their best and help them work on the areas/skills that they can improve on.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Process Improvement
    Multitasking
    Google Sheets
    Microsoft Office
    Zendesk
    Salesforce
    Slack
    People Management
    Data Entry
    Leadership Skills
  • $25 hourly
    My first and foremost goal is to gain a challenging position in a reputable company that will utilize my knowledge, skills and abilities; thereby helping me grow professionally as well as personally. I am willing to give total support to the organization I join with all of my capabilities and experiences and in the process contribute in achieving organizations goals. As a Core Network Planning Head, I am the one who deals with external and internal sources in evaluating business plan. I am the one who also designs network master plan and execute the overall strategic goals of an organization’s network system, examine, and recommends changes to current and future network requirements to meet the organization’s needs. I share my ideas and gives input into developing the budget for annual and long-term CAPEX and OPEX. I analyze and negotiates quotation from vendor and prepares purchase request documents. I also coordinate with stakeholders to communicate plans/documentations to initiate the project.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Network Analysis
    Network Design
    Engineering Design
    Calendar Management
    Communication Skills
    Leadership Skills
    People Management
    Financial Analysis
    Project Planning
    Budget Planning
    Network Engineering
    Network Planning
  • $10 hourly
    PROFESSIONAL SUMMARY To effectively and proficiently exhibit my profound knowledge, skills and abilities as a Nutritionist Dietitian and an experienced Customer Service personel that will highly contribute to the excellence and productivity of your company.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Leadership Skills
    Communication Skills
    Sales
    People Management
    Interpersonal Skills
    Customer Service
  • $5 hourly
    Objective To be an employee of a company that provides a great professional growth that will allow me to express and utilize my skills, knowledge, and abilities to become valuable in the organization.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Customer Experience
    People Management
    Clerical Skills
    Sales & Inventory Entries
    Computer Basics
  • $9 hourly
    I have over four years of experience in customer support and account management, with a strong focus on driving customer growth and satisfaction. Throughout my career, I’ve worked closely with clients to understand their needs, address challenges, and deliver solutions that promote long-term success. I thrive in dynamic environments where I can build strong relationships, support customers effectively, and ensure they get the most value out of the services or products offered. My passion for fostering positive client experiences and identifying opportunities for growth has been a key factor in my success, and I’m excited about the opportunity to bring my expertise to your team.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Content Marketing
    Proofreading
    Writing
    People Management
    Customer Support
    Email Support
    Child Support
    Key Account Management
    Account Management
    Community Management
    Phone Communication
    Customer Service
  • $15 hourly
    COACHING, PEOPLE MANAGEMENT AND ENGAGEMENT. TEAM PLAYER, TECHNICAL SUPPORT, FAST LEARNER, ADAPTABLE TO CHANGE
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Technical Support
    Employee Engagement
    People Management
    Management Skills
    Coaching
  • $11 hourly
    I've been a project manager in the Digital Marketing, Game Development, and IT industries for the last 7 years. At TNT Growth, my focus is on continuous process improvement, blending my expertise from over five years of leading crossfunctional teams in game development. My mission is to enhance project delivery by fostering a culture of collaboration and efficiency. Previously, as a Producer at Secret 6, I honed my skills in managing multiple 3D game art outsourcing projects, ensuring completion within budget and schedule, and successfully collaborating with international studios. Our team's dedication to quality and proactive risk management has significantly improved project success.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Logistics Coordination
    Event Management
    Stakeholder Management
    Client Management
    Team Management
    Interpersonal Skills
    People Management
    Project Management
    Google Docs
    Jira
    Google Sheets
    Trello
    Notion
    ClickUp
  • $10 hourly
    I have been in the BPO industry since 2011, and I am confident to say that I have enough experience and knowledge to adapt to any role given to me. I can work in shifting schedules and holidays. I can work without supervision making sure to provide the best service.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Fact-Checking
    People Management
    Phone Communication
    Customer Service
  • $6 hourly
    14 years of proven expertise in project management in customer service and publishing 18 years BPO experience, from agent to project manager 6 projects won, implemented and still ongoing From teacher to BPO professional to language editor - when given opportunity, I learn new tasks and master them: Operations management, Customer service, Process improvement analysis and initiatives with Green Belt Six Sigma Training, Corporate training, Content writing.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Customer Service
    Communications
    Training Presentation
    Project Management
    Leadership Training
    Project Analysis
    Proposal Writing
    Language Instruction
    Management Skills
    People Management
    English
    Project Plans
  • $10 hourly
    A person who is flexible, hardworking, team player and enthusiastic is what I am. With over 10 years of experience in the customer service field serving clients for various accounts for call centers. I have served clients from US and Australian based companies focused on improving customer experience for both billing/technical support and customer market share growth through sales. My skills include superior communication skill using different channel to provide customer solutions with strong focus on detail and efficiency. I also offer consultancy on customer experience improvement and managing workforce oriented to call center model using my experience gained as a Manager. I can adapt to any task and apply my experience both on customer facing task and administrative work. Strong work ethics with a good focus on detail is what I can offer if given a chance to join your team. Being a team player, I strive for the best position to help complete assignments within the timelines and work collectively with peers.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Data Mining
    SEO Audit
    Process Improvement
    Root Cause Analysis
    Executive Coaching
    Amadeus CRS
    Intuit TurboTax
    Robotics
    SQL Programming
  • $4 hourly
    With 7 years of experience leading teams and ensuring exceptional customer service, I’m passionate about fostering collaboration, efficiency, and satisfaction. Proficient in Google Suite and Microsoft Office, I bring a solution-oriented mindset to every project. I’m also exploring Canva to enhance creative presentations. Let’s work together to achieve your business goals
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Cold Calling
    BPO Call Center
    Team Management
    People Management
    Canva
    Customer Service
  • $13 hourly
    Experienced professional with a strong background in Business Process Outsourcing (BPO) and Virtual Assistant (VA). Proven track record of efficiently handling diverse tasks in both domains, including customer support, data entry, administrative tasks, and project management. Exceptional communication and interpersonal skills, coupled with a dedication to delivering high-quality service. Adept at multitasking and thriving in fast-paced environments. Seeking opportunities to utilize expertise in BPO and VA to contribute to organizational success.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Information Management
    Report
    Customer Service
    Technical Support
    Data Analysis
  • $23 hourly
    Creative film enthusiast, a degree holder in Philippine Mass Media and an upcoming degree in Film. An active thinker capable of working under a pressured environment, highly adaptable in any work setup, and a rapid task learner. A great communicator with strong interpersonal skills that can work individually and shines when working with a team. Highly adaptive, proactive, detail-oriented, and can work independently. Knowledgeable in Microsoft Office, Google Workspace, and editing software such as Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro, and DaVinci Resolve.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    Critical Thinking Skills
    Problem Solving
    Adobe Premiere Pro
    Strategic Planning
    Management Skills
    Recruiting
    People Management
    Screenplay
    Communication Skills
    OBS Studio
    Active Listening
    Film Production
    Time Management
    Adobe Photoshop
    Microsoft Office
  • $8 hourly
    An operations-focused specialist with 12 years of experience in the online gaming sector. Ability to interact with various departments and teams to obtain process updates that will help CS agents gain the information they need to offer our clients top-notch customer support. has excellent leadership qualities while taking on projects that have an effect on the entire team. meets deadlines and personal objectives with little oversight while performing well under pressure. able to forge solid bonds among a culturally varied workforce while being flexible enough to adjust to changes and advancements.
    vsuc_fltilesrefresh_TrophyIcon Workforce Management
    People Management
    Data Entry
    Coaching Session
    Leadership Skills
    Customer Service
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