Hire the best Workforce Management Specialists in Quezon City, PH
Check out Workforce Management Specialists in Quezon City, PH with the skills you need for your next job.
- $30 hourly
- 5.0/5
- (10 jobs)
Launching your own business is a dream come true. You are literally CHANGING LIVES! But wearing many hats and juggling multiple tasks can rob you of precious time better spent in actual client sessions, refining existing programs, or developing new ways to help people in their journey. Let me help you! Let me take care of the backend tasks for you so you can concentrate on expanding your vision and transforming more lives! Let’s collaborate on creating systems and processes to keep your business wheels turning while giving you the time to focus on what YOU LOVE. I prioritize understanding YOUR NEEDS in order to provide a bespoke service that allows you to stay in your zone of genius AND have a thriving business at the same time. I look forward to hearing from you, let’s discuss what I can do to help!Workforce Management
Article WritingBlog WritingMultiple Email Account ManagementConvertKitCalendar ManagementCustomer ServiceMailchimpPeople ManagementContent WritingZapierAdministrative SupportLeadership DevelopmentData EntryProcess DocumentationClient ManagementBusiness OperationsBusiness AnalysisCustomer Onboarding - $12 hourly
- 5.0/5
- (3 jobs)
So, you're on Upwork looking for some help with a job, and you stumbled upon my profile. Now you're probably wondering how we can both benefit from teaming up, right? Here's the deal: For me: I'll get the job + learning (and of course the💰!) For you : You can now focus on growing your business or just enjoy some well-deserved personal time while I do the side works for you. 📈✈️🏖️ You'll have the most dedicated and hard-working assistant you'll ever hire. 🙋🏽 𝙒𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙙𝙤 𝙛𝙤𝙧 𝙮𝙤𝙪: ⚡️ General Virtual Assistance ⚡️ Web Research ⚡️ Social Media Management (Instagram, Facebook) ⚡️ Email Management ⚡️ Calendar Management ⚡️ File Management ⚡️ Client Communications ⚡️ Shopify Virtual Assistance (Product Research, Listing, Order Fulfillment, Customer Support) ⚡️ Email and Chat Support ⚡️ Payroll & Invoice Assistance ⚡️ Light Bookkeeping ⚡️ Basic Real Estate Assistance (Ontario Market) ⚡️ and other Administrative Support 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙩𝙤 𝙬𝙝𝙞𝙘𝙝 𝙄 𝙖𝙢 𝙖𝙘𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙙: ⚡️Monday.com ⚡️Trello ⚡️Shopify ⚡️ Square ⚡️ Canva ⚡️ Google Workspace ⚡️ Microsoft Office ⚡️ Slack ⚡️ Skype ⚡️ Zoom ⚡️ Google Meet ⚡️ Gmail ⚡️ Outlook ⚡️ Calendly ⚡️ Google Calendar ⚡️ Quickbooks Online ⚡️ ADP ⚡️ TimeStation ⚡️ Indeed Employer ⚡️ Odoo ⚡️ Zapier ⚡️ Streak ⚡️ Enguard ⚡️ Cliniko ⚡️ and many more I worked as a retail head and received excellent training during my tenure at the companies I've been a part of. Now, I'm on the path of freelancing and thriving as an all-rounder virtual assistant with my clients. I’m confident in my verbal and written communication skills. I'm proficient in a variety of administrative tasks, and also great in the customer service role. Additionally, I can handle your social media presence. I will take on every task with passion as I constantly want to achieve the greatest results in every work I do. Moreover, I'm also a fast learner, highly trainable, and very open to the possibility of learning more. Reach this point? I believe you should message me so we can discuss further how I can make your life easier! 😉Workforce Management
SquareShopifyGoogle WorkspaceExecutive SupportData EntryInvoicingCustomer ServicePersonal AdministrationCommunicationsAdministrative SupportFile ManagementPeople ManagementEmail SupportOnline Chat SupportSocial Media Management - $15 hourly
- 5.0/5
- (1 job)
I worked as Customer Service Representative for more than seven years and it was really challenging. My goal everyday is to give a 100% customer satisfaction by providing a real time resolution to customers' billing concerns and some minor technical issues . I also do upselling which I consider myself as an expert . I got promoted as a Subject Matter Expert and soon got promoted again as a Team Leader . I used to coach my agents and do a skill transfer with upselling product after giving the resolution. I work with full honesty and has passion with everything that I do. I also work with less supervision.Workforce Management
Customer RetentionPeople ManagementMarketing CommunicationsSocial Customer ServiceEmail MarketingEmail CommunicationLead GenerationSalesCustomer Service - $15 hourly
- 5.0/5
- (1 job)
I currently work for a Fortune 500 FinTech company that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. My area of expertise involves Process Documentation, Implementation. I also participated in the Lean Six Sigma program overview which helps me identify areas of opportunity that would help an approximate 3000 and above CSRs globally to provide top notch customer service experience for our Customers. My current function allows to work on system migration, integration, and enhancement that enables all employees to work on a unified customer platform through Single Sign On approach. As a Business Analyst, my skills are as follows: 1. Business Analysis - Business Requirements Gathering: ensuring that requirements for strategic projects and programs are captured and solutions are delivered to meet the needs of our internal and external customers. - Data Analysis: determine feasibility of request and if it indeed require system change or improve current process. Data analysis helps the company being cost and time efficient. - Process Improvement: Collaborate with business partners, solutions delivery teams, and other cross-functional team members. I facilitate workshops to document and map operational workflows and procedures. 2. Tools/Technology: - System Enhancements and Migration: My current role is to migrate tools for a more efficient and better customer and CSR experience. Some of the migration I've worked on involved dos-based functions to web-based functions, email to case functions, and autocase functionalities in Salesforce. 3. Interpersonal: - Customer Service: We make sure to user end feedback about the tool, ask for suggestions on how to make it better through Surveys, Focused Group Discussions and Side by Sides. - People Management: My responsibility is to ensure I provide coaching in a timely manner to help improve their performance, as well as correct any untoward behavior not aligned with the company policies. Also guide them on their personal and career development by ensuring I list them and allow them to participate on trainings and certifications available.Workforce Management
User Acceptance TestingPeople ManagementCustomer SupportCustomer ServiceBusiness AnalysisPhone SupportEmail SupportSalesforce Service Cloud - $7 hourly
- 5.0/5
- (1 job)
I have been employed in the BPO sector for over 7 years. I began my career as a customer service agent, working with both technical and financial accounts. I was subsequently promoted to quality analyst, where I assist operations in identifying possible process gaps and giving recommendations on how to fix them. In my previous role as a quality supervisor, I was in charge of all facets of quality control, including employee management and all types of quality reports. I received a core value nomination award from my former employer, which demonstrates my dedication and exceptional work ethic. I am confident that with my entire experience, I can complete your objectives with less supervision.Workforce Management
Team ManagementLeadership SkillsEmail SupportContent ModerationQuality ControlData AnalyticsPeople ManagementBPO Call CenterTechnical SupportQuality AssuranceBusiness AnalysisCustomer Service - $6 hourly
- 5.0/5
- (2 jobs)
Hello, super client! 💸⚡ You've come to your desired Upwork profile! In this world, it's hard making the first move sometimes. We won't have the answer on the top of our heads. Well, I know how. Wonder what this Superman can do? 🤜👇👇 ⭐ Excellent communication skills, both written and verbal: I am a great communicator and can convey complex information clearly and concisely. ⭐ Strong interpersonal skills: I can build rapport with customers and clients and establish a positive relationship with them. - Customer service experience: I have years of experience providing exceptional customer service and resolving customer issues on time. ⭐ Problem-solving skills: I am a quick thinker and can think of creative solutions to complex problems. ⭐ Attention to detail: I pay close attention to details and ensure that all customer solutions are to their satisfaction. ⭐ Ability to multitask: I can handle multiple customer inquiries simultaneously and manage my time effectively to ensure all customer issues are within client expectations. ⭐ Proficiency in using communication tools such as Discord, WhatsApp, and all social media handles: I am highly skilled in using these tools and can navigate them easily. ⭐ Good typing speed and accuracy: I have a recorded typing speed of 100 WPM. Let's see if you find that in other freelancers. *wink* I work well independently OR as part of a team. I am committed to exceeding your expectations and helping you achieve your business goals. Let's connect and discuss how I can help you with your customer service needs.Workforce Management
Online Chat SupportContent WritingSalesCustomer CareUpsellingFluentCommunication SkillsCommunication StrategyGoogle WorkspaceMicrosoft ExcelContent AnalysisPeople ManagementContent Management - $8 hourly
- 5.0/5
- (24 jobs)
Making sure that my work exceeds my clients expectations. I have 5 years of experience as a freelancer (Listing Manager/SEO/VA/Customer Service), I am confident that with my skills and experience in this industry gives me an edge with every task being provided. I started to work in a BPO company in a Real Time provisioning department as chat support and have been promoted to a higher position due to my excellence in the industry, as well as being reliable and problem solver of the team. I have ended my career in the BPO business as a Workforce analyst with a purpose of optimizing resources to achieve business objectives. my responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time management to support multi-department contact center operations. My role includes the creation of forecasting and scheduling to that forecast which is crucial. And as a Freelancer I am well versed in using Microsoft applications such as Word, Excel and PowerPoint. One of my favorite tools that I really use in almost daily basis is the Google documents. I’m confident my skills and previous experience will help me produce good results for your company if you’re interested or have any questions, feel free to connect with me or even invite me to a video interview. I look forward to hearing from you.Workforce Management
Real EstateWordPress DevelopmentWordPressWeb DesignElementorData AnalysisFacebook PagePeople ManagementSocial Media ManagementChat & Messaging SoftwareEmail CommunicationTypingMicrosoft ExcelGoogle Docs - $4 hourly
- 5.0/5
- (2 jobs)
I am a graduate of business management from one of the top university in Philippines and I am active participating in our student organization named Management Student Society of UE. After graduation, i immediately worked as a Sales Representative covering the Southern islands in Region 4A like Palawan and Mindoro handling multiline consumer and pharmaceutical products. Then after almost 10 years i changed career and shifted to Business Process Outsourcing as i felt that it was sort of financially rewarding. I started again as an international customer service agent and worked my way up. Anyway, these are my beliefs and i practice it. Dedication to work is a given as hardwork should be on a daily basis. I am punctual as I value people's time. I am also competitive in regards to results as i always thrive to be one of the top agents and to do this i believe that everyone should be equipped with proper training to gain the technical knowledge needed. I am attentive and focus on what i do and most often i exceed expectations. I also believe in planning and working on the plan. I have experiences in doing analytics as i checked key performance indicators of agents base on quality and quantity of work. And with an excellent compassion for customers, I had my way up with some management and people skills. I also had experiences in conducting meetings and deliver company directives. I believed that to be a good leader one must be a good follower. With that I commit to continue to contribute to your company in whatever capacityWorkforce Management
SupervisionCommunication SkillsOrganizational Design & EffectivenessWorkday Adaptive PlanningDecision MakingPeople ManagementCreative StrategyTechnical AnalysisProduct Knowledge - $7 hourly
- 0.0/5
- (0 jobs)
Accomplished Operations Manager with over six years of progressive experience at HSBC EDP (Philippines) Inc., adept at driving operational excellence and fostering a culture of continuous improvement. Proven track record in leading high-performing teams, optimizing processes, and managing stakeholder relationships to exceed Service Level Agreements (SLAs) and operational efficiency targets. Demonstrated expertise in implementing cost-saving measures, enhancing employee vetting controls, and achieving significant reductions in processing times. Notable achievements include substantial cost savings, successful vendor system deployments, and substantial improvements in operational performance and candidate experience. Adept at strategic planning, resource management, and developing innovative solutions to enhance business growth and operational effectiveness.Workforce Management
Process ImprovementCoaching SessionEmail SupportRevenue Cycle ManagementMedical BillingRegulatory ComplianceHuman ResourcesVideo AnnotationImage AnnotationData AnnotationPeople ManagementAdministrative SupportData Entry - $20 hourly
- 0.0/5
- (0 jobs)
I'm currently managing real time analyst in 3 sites in Philippines wherein we provide real time visibility to both internal and external clients, provides recommendation and analysis, and value added reports which would generate savings and additional revenue to the company.Workforce Management
Management SkillsPeople ManagementBusiness Management - $9 hourly
- 5.0/5
- (1 job)
I'm a financial services professional with extensive experience in financial reporting, has experience in data entry, accounting/bookkeeping, project management, excel and power point. Also has experience in people management with emphasis on coaching and training and development.Workforce Management
Project ManagementBookkeepingData ExtractionData EntryCoachingTraining & DevelopmentPeople ManagementMicrosoft PowerPointFinancial ManagementFinance & AccountingManagement AccountingAccounting BasicsExcel FormulaAccounting - $15 hourly
- 0.0/5
- (1 job)
● Managed and maintained Cloud PBX System (Broadsoft) for enterprise clients. ● Supported SIP trunk activation for configuration adjustments and management acceptance testing. Perform analysis and verification of various equipment's that conforms with the VOIP design requirements. ● Cofigured voice VLAN in PMLS circuit via data core (NocServe) for the trunk group in ACME servers. ● Debugging Adtran & Audiocodes devices during activation. Establish a Session Initiation Protocol (SIP) Domain Trunking and SIP Signaling IP. Register, test and troubleshoot Cisco and Polycom (Hard phones) and Unity & Communicator (Softphones).Provides Voice Codec allocation such as G.729 and G.711 for VOIP Platform. ● Troubleshot and diagnosed SIP traces via Wireshark for efficient problem resolution.Workforce Management
Data EntryPeople ManagementManagement SkillsNetwork PlanningNetwork ArchitectureTechnical Project ManagementWireless CommunicationTicketing SystemData Analytics & Visualization SoftwareCustomer ServiceCisco IOSComputing & NetworkingComputer NetworkNetwork EngineeringProject Management - $67 hourly
- 0.0/5
- (0 jobs)
I am an Operational Excellence Consultant with over 6 years of experience helping businesses streamline processes, eliminate inefficiencies, and achieve measurable results. Leveraging my Lean Six Sigma Black Belt and expertise in Human-Centered Design, I specialize in creating solutions that are both data-driven and user-focused. My Key Skills: - Process Improvement: Streamlining workflows and reducing costs through Lean and Six Sigma methodologies. - Automation Solutions: Building tools using Power Apps, Power Automate, and Power BI to simplify operations and reporting. - Data Visualization: Developing intuitive dashboards for actionable insights, KPI tracking, and strategic decision-making. - Training and Facilitation: Conducting workshops on process mapping, root cause analysis, and efficiency optimization. Notable Achievements: - Reduced payroll processing time by 50% through workload analysis and process improvement. - Facilitated Value Stream Mapping sessions for operations teams, identifying bottlenecks and delivering efficiency gains. - Created custom Power Apps tools for intake forms, tracking systems, and automated workflows. - Designed an Escalation Dashboard with clear metrics, automating reporting and improving issue resolution time. How I Can Help You: - Optimize your processes to save time and reduce operational costs. - Automate repetitive tasks and manual reporting using Power Platform tools. - Create user-centric solutions that align with your business goals and customer needs. - Provide clear, actionable insights through customized dashboards and reports. I bring a results-oriented mindset and a passion for solving complex problems with practical solutions. Let’s work together to transform your processes and drive measurable success.Workforce Management
Project ManagementPeople ManagementAccount ManagementStakeholder ManagementQuality Management SystemSix SigmaData AnalyticsMicrosoft PowerAppsExcel MacrosProblem SolvingRisk ManagementBusiness Process Model & NotationBusiness AnalysisContinuous ImprovementProcess Improvement - $6 hourly
- 4.0/5
- (1 job)
Experienced team lead in a fast-paced industry. I make sure that our team meets client's SLAs and delivers quality results. Encouraging people to perform at their best and help them work on the areas/skills that they can improve on.Workforce Management
Process ImprovementMultitaskingGoogle SheetsMicrosoft OfficeZendeskSalesforceSlackPeople ManagementData EntryLeadership Skills - $25 hourly
- 0.0/5
- (0 jobs)
My first and foremost goal is to gain a challenging position in a reputable company that will utilize my knowledge, skills and abilities; thereby helping me grow professionally as well as personally. I am willing to give total support to the organization I join with all of my capabilities and experiences and in the process contribute in achieving organizations goals. As a Core Network Planning Head, I am the one who deals with external and internal sources in evaluating business plan. I am the one who also designs network master plan and execute the overall strategic goals of an organization’s network system, examine, and recommends changes to current and future network requirements to meet the organization’s needs. I share my ideas and gives input into developing the budget for annual and long-term CAPEX and OPEX. I analyze and negotiates quotation from vendor and prepares purchase request documents. I also coordinate with stakeholders to communicate plans/documentations to initiate the project.Workforce Management
Network AnalysisNetwork DesignEngineering DesignCalendar ManagementCommunication SkillsLeadership SkillsPeople ManagementFinancial AnalysisProject PlanningBudget PlanningNetwork EngineeringNetwork Planning - $10 hourly
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY To effectively and proficiently exhibit my profound knowledge, skills and abilities as a Nutritionist Dietitian and an experienced Customer Service personel that will highly contribute to the excellence and productivity of your company.Workforce Management
Leadership SkillsCommunication SkillsSalesPeople ManagementInterpersonal SkillsCustomer Service - $5 hourly
- 0.0/5
- (0 jobs)
Objective To be an employee of a company that provides a great professional growth that will allow me to express and utilize my skills, knowledge, and abilities to become valuable in the organization.Workforce Management
Customer ExperiencePeople ManagementClerical SkillsSales & Inventory EntriesComputer Basics - $9 hourly
- 0.0/5
- (0 jobs)
I have over four years of experience in customer support and account management, with a strong focus on driving customer growth and satisfaction. Throughout my career, I’ve worked closely with clients to understand their needs, address challenges, and deliver solutions that promote long-term success. I thrive in dynamic environments where I can build strong relationships, support customers effectively, and ensure they get the most value out of the services or products offered. My passion for fostering positive client experiences and identifying opportunities for growth has been a key factor in my success, and I’m excited about the opportunity to bring my expertise to your team.Workforce Management
Content MarketingProofreadingWritingPeople ManagementCustomer SupportEmail SupportChild SupportKey Account ManagementAccount ManagementCommunity ManagementPhone CommunicationCustomer Service - $15 hourly
- 0.0/5
- (1 job)
COACHING, PEOPLE MANAGEMENT AND ENGAGEMENT. TEAM PLAYER, TECHNICAL SUPPORT, FAST LEARNER, ADAPTABLE TO CHANGEWorkforce Management
Technical SupportEmployee EngagementPeople ManagementManagement SkillsCoaching - $11 hourly
- 0.0/5
- (0 jobs)
I've been a project manager in the Digital Marketing, Game Development, and IT industries for the last 7 years. At TNT Growth, my focus is on continuous process improvement, blending my expertise from over five years of leading crossfunctional teams in game development. My mission is to enhance project delivery by fostering a culture of collaboration and efficiency. Previously, as a Producer at Secret 6, I honed my skills in managing multiple 3D game art outsourcing projects, ensuring completion within budget and schedule, and successfully collaborating with international studios. Our team's dedication to quality and proactive risk management has significantly improved project success.Workforce Management
Logistics CoordinationEvent ManagementStakeholder ManagementClient ManagementTeam ManagementInterpersonal SkillsPeople ManagementProject ManagementGoogle DocsJiraGoogle SheetsTrelloNotionClickUp - $10 hourly
- 0.0/5
- (0 jobs)
I have been in the BPO industry since 2011, and I am confident to say that I have enough experience and knowledge to adapt to any role given to me. I can work in shifting schedules and holidays. I can work without supervision making sure to provide the best service.Workforce Management
Fact-CheckingPeople ManagementPhone CommunicationCustomer Service - $6 hourly
- 0.0/5
- (0 jobs)
14 years of proven expertise in project management in customer service and publishing 18 years BPO experience, from agent to project manager 6 projects won, implemented and still ongoing From teacher to BPO professional to language editor - when given opportunity, I learn new tasks and master them: Operations management, Customer service, Process improvement analysis and initiatives with Green Belt Six Sigma Training, Corporate training, Content writing.Workforce Management
Customer ServiceCommunicationsTraining PresentationProject ManagementLeadership TrainingProject AnalysisProposal WritingLanguage InstructionManagement SkillsPeople ManagementEnglishProject Plans - $10 hourly
- 5.0/5
- (3 jobs)
A person who is flexible, hardworking, team player and enthusiastic is what I am. With over 10 years of experience in the customer service field serving clients for various accounts for call centers. I have served clients from US and Australian based companies focused on improving customer experience for both billing/technical support and customer market share growth through sales. My skills include superior communication skill using different channel to provide customer solutions with strong focus on detail and efficiency. I also offer consultancy on customer experience improvement and managing workforce oriented to call center model using my experience gained as a Manager. I can adapt to any task and apply my experience both on customer facing task and administrative work. Strong work ethics with a good focus on detail is what I can offer if given a chance to join your team. Being a team player, I strive for the best position to help complete assignments within the timelines and work collectively with peers.Workforce Management
People ManagementData MiningSEO AuditProcess ImprovementRoot Cause AnalysisExecutive CoachingAmadeus CRSIntuit TurboTaxRoboticsSQL Programming - $4 hourly
- 0.0/5
- (0 jobs)
With 7 years of experience leading teams and ensuring exceptional customer service, I’m passionate about fostering collaboration, efficiency, and satisfaction. Proficient in Google Suite and Microsoft Office, I bring a solution-oriented mindset to every project. I’m also exploring Canva to enhance creative presentations. Let’s work together to achieve your business goalsWorkforce Management
Cold CallingBPO Call CenterTeam ManagementPeople ManagementCanvaCustomer Service - $13 hourly
- 0.0/5
- (1 job)
Experienced professional with a strong background in Business Process Outsourcing (BPO) and Virtual Assistant (VA). Proven track record of efficiently handling diverse tasks in both domains, including customer support, data entry, administrative tasks, and project management. Exceptional communication and interpersonal skills, coupled with a dedication to delivering high-quality service. Adept at multitasking and thriving in fast-paced environments. Seeking opportunities to utilize expertise in BPO and VA to contribute to organizational success.Workforce Management
People ManagementInformation ManagementReportCustomer ServiceTechnical SupportData Analysis - $23 hourly
- 0.0/5
- (0 jobs)
Creative film enthusiast, a degree holder in Philippine Mass Media and an upcoming degree in Film. An active thinker capable of working under a pressured environment, highly adaptable in any work setup, and a rapid task learner. A great communicator with strong interpersonal skills that can work individually and shines when working with a team. Highly adaptive, proactive, detail-oriented, and can work independently. Knowledgeable in Microsoft Office, Google Workspace, and editing software such as Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro, and DaVinci Resolve.Workforce Management
Critical Thinking SkillsProblem SolvingAdobe Premiere ProStrategic PlanningManagement SkillsRecruitingPeople ManagementScreenplayCommunication SkillsOBS StudioActive ListeningFilm ProductionTime ManagementAdobe PhotoshopMicrosoft Office - $8 hourly
- 0.0/5
- (0 jobs)
An operations-focused specialist with 12 years of experience in the online gaming sector. Ability to interact with various departments and teams to obtain process updates that will help CS agents gain the information they need to offer our clients top-notch customer support. has excellent leadership qualities while taking on projects that have an effect on the entire team. meets deadlines and personal objectives with little oversight while performing well under pressure. able to forge solid bonds among a culturally varied workforce while being flexible enough to adjust to changes and advancements.Workforce Management
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