Hire the best Zendesk Specialists in Dhaka, BD

Check out Zendesk Specialists in Dhaka, BD with the skills you need for your next job.
  • $20 hourly
    Is achieving maximum level of customer satisfaction a priority for your company? I can help you achieve that with my years of experience in customer service. Make customer satisfaction your top priority as you grow, not an afterthought. You're not truly growing if you're not taking care of your customers and providing exceptional after-sales service. Are you in need of exceptional customer service, Quality Assurance Analysts, Facebook content moderation, or live chat support? Look no further! With over half a decade of extensive experience in customer service working in different industries ranging from E-commerce, SaaS, Telecommunication, Banking and ISP, I am confident in offering you the following services that will exceed your expectations: # Team lead # Social Media Management # Quality Assurance/Quality control/Audit #Live chat/Email support #Virtual Assistant # Inbound and Outbound Calls # Appointment Setting # E-commerce & SaaS customer care - queries ranging from Product Listing, Billing and Order Fulfilment, Log-in issues. Perks of working with me: #Fast and quick availability. #Fluent Level English #Detail oriented and keen to grow #Technical Education Background Programs/Tools: # CRMs: FreshDesk , Zendesk, HubSpot. # Designing software: Figma, PS, XD, AI. # Tools: Google workspace, Google sheets, Google Meet, Zoom, Skype, MS Excel, PowerPoint, MS Word. # Telephony: Avaya IP Office, Cisco.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Online Reputation Management
    Slack
    Facebook
    Customer Support
    Customer Relationship Management
    Customer Satisfaction
    Customer Service
    Quality Assurance
    Intercom
    Jira
    Social Media Management
    Freshdesk
    Email Support
  • $15 hourly
    𝙃𝙞 𝙩𝙝𝙚𝙧𝙚! 𝙄'𝙢 𝙮𝙤𝙪𝙧 𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙡𝙚 𝙄𝙏 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡, 𝙚𝙢𝙥𝙤𝙬𝙚𝙧𝙞𝙣𝙜 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨𝙚𝙨 𝙬𝙞𝙩𝙝 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚. I specialize in driving business growth through a unique blend of skills in WordPress development, virtual assistance, video editing, and digital marketing with over 12 years of experience as a Top-Rated freelancer on Upwork. From creating a cutting-edge website, engaging content, or efficient project management, I'm here to help you succeed. 𝙒𝙝𝙮 𝙃𝙄𝙍𝙀 𝙈𝙀? ⭐ 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿: Consistently delivering exceptional results. ✅ 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: High-speed internet and excellent equipment with backup. ⌚ 𝗧𝗶𝗺𝗲𝗹𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Your project deadlines are my priority. 🤝 Long-Term Project Expertise with 𝗨𝗻𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗥𝗲𝘃𝗶𝘀𝗶𝗼𝗻𝘀 𝙒𝙝𝙖𝙩 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 🌐 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗦𝗶𝘁𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: • 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗱𝗲𝘀𝗶𝗴𝗻 using Elementor Pro, Divi, Fusion, and WP Bakery • 𝗟𝗮𝗻𝗱𝗶𝗻𝗴 𝗽𝗮𝗴𝗲 𝗱𝗲𝘀𝗶𝗴𝗻, website redesign, and site maintenance. • 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 and content generation. • 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝐜𝐞 and updates for WordPress and E-commerce site • 𝗛𝗧𝗠𝗟/𝗖𝗦𝗦 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 for tailored site solutions ⚡𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗔𝗱𝗺𝗶𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: • 𝗧𝗲𝗰𝗵 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 via Chat/Email/Zendesk • 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝐭 with Slack, Trello, Asana, Notion, Jira. • 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝗶𝘁𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲, substantial data entry, product image research and retouching. • 𝗗𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 with Google Workspace, Microsoft 365 • 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗔𝗜. Creating blog posts with 𝗖𝗵𝗮𝘁𝗚𝗣𝗧, 𝗖𝗹𝗮𝘂𝗱𝗲, etc. • 𝗪𝗲𝗯 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵, data scraping, forum posting, and backlinking for SEO • Comprehensive bug, compatibility, and 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝘁𝗲𝘀𝘁𝗶𝗻𝗴 • 𝗦𝗘𝗢; keyword research, 𝗼𝗻-𝗽𝗮𝗴𝗲 𝗦𝗘𝗢 with Yoast, Rank Math 🎬𝗩𝗶𝗱𝗲𝗼 𝗮𝗻𝗱 𝗦𝗼𝘂𝗻𝗱 𝗘𝗱𝗶𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗩𝗮𝗿𝗶𝗼𝘂𝘀 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: • 𝗘𝗱𝗶𝘁 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹/𝗰𝗼𝘂𝗿𝘀𝗲 𝘃𝗶𝗱𝗲𝗼𝘀, green-screen effects, and YouTube content. • Edit tutorial videos using 𝗖𝗮𝗺𝘁𝗮𝘀𝗶𝗮, 𝗔𝗱𝗼𝗯𝗲 𝗣𝗿𝗲𝗺𝗶𝗲𝗿𝗲 𝗣𝗿𝗼 • 𝗔𝘂𝗱𝗶𝗼 𝗲𝗱𝗶𝘁𝗶𝗻𝗴 with tools like Audacity and Sony Sound Forge. 📲𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: •𝗦𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 (Facebook, Twitter, Instagram, TikTok, Reddit). •𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 via 𝗛𝗼𝗼𝘁𝘀𝘂𝗶𝘁𝗲, 𝗕𝘂𝗳𝗳𝗲𝗿, 𝗣𝘂𝗯𝗹𝗲𝗿 etc •𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 and graphic design via Canva / Photoshop. 🎨𝗚𝗿𝗮𝗽𝗵𝗶𝗰𝘀 𝗮𝗻𝗱 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: •𝗖𝗿𝗲𝗮𝘁𝗲 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀, 𝘀𝗹𝗶𝗱𝗲𝘀, and reports with Microsoft and Google Workspace. •𝗗𝗲𝘀𝗶𝗴𝗻 𝗴𝗿𝗮𝗽𝗵𝗶𝗰𝘀 𝗳𝗼𝗿 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗮𝗻𝗱 𝗯𝗹𝗼𝗴𝘀 using Photoshop and Canva. •Creating 𝐢𝐧𝐟𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜𝐬, 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐛𝐚𝐧𝐧𝐞𝐫𝐬, 𝐚𝐧𝐝 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐩𝐨𝐬𝐭𝐬. 𝗟𝗮𝗻𝗱𝗶𝗻𝗴 𝗣𝗮𝗴𝗲 𝗮𝗻𝗱 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: •𝗗𝗲𝘀𝗶𝗴𝗻 𝗹𝗮𝗻𝗱𝗶𝗻𝗴 𝗽𝗮𝗴𝗲𝘀 from PSD/sample sites or built-in builder plugins. •𝗕𝗶𝗴𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 and Amazon product listings. 💼 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? ✅ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐓𝐫𝐚𝐜𝐤 𝐑𝐞𝐜𝐨𝐫𝐝: I’ve supported industry leaders like Automattic, ensuring high customer satisfaction and seamless operations. ✅ 𝐕𝐞𝐫𝐬𝐚𝐭𝐢𝐥𝐢𝐭𝐲: From WordPress development to customer support or video editing your one-stop tech-savvy solution. ✅ 𝐂𝐥𝐢𝐞𝐧𝐭-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡: Your satisfaction is my top priority, and I'm committed to exceeding your expectations. ✅𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝗮𝗻𝗱 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞: I stay ahead of the curve with the latest tools and technologies, constantly learning and adapting to offer you the best solutions. ✅ 𝐓𝐢𝐦𝐞𝐥𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲:I understand the importance of meeting deadlines and will ensure that your projects are delivered on time, every time. Whether you need support with your WordPress site, SaaS platform, or customer service, I’m here to help—𝐅𝐞𝐞𝐥 𝐟𝐫𝐞𝐞 𝐭𝐨 𝐫𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐚𝐧𝐲𝐭𝐢𝐦𝐞 – 𝐚𝐧𝐝 𝐡𝐨𝐩 𝐨𝐧 𝐚 𝐯𝐢𝐝𝐞𝐨 𝐜𝐚𝐥𝐥 𝐭𝐨 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭. #WordPressExpert #VideoEditor #VirtualAssistant #DigitalMarketingPro #SEOSpecialist
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Elementor
    WordPress Installation
    Web Scraping
    Online Chat Support
    Email Support
    Virtual Assistance
    Camtasia
    Video Editing
    Customer Support
    Search Engine Optimization
    IT Support
    Technical Support
    Administrative Support
    WordPress
  • $7 hourly
    I am an established IT professional with over 12 years of experience. Three years as a customer service agent. I am skilled at analyzing and overcoming difficult challenges. I believe that my exposure to various industries throughout my career will be a vital contribution to a company's success. I am well versed with ticketing applications like Freshdesk, Intercom, Zendesk, ZohoDesk, Gorgias, and Shopify, WooCommerce, BigCommerce, etc. I also have Photoshop And Illustrator skills. My expertise: 1. Answering customer inquiries via email, or chat 2. Resolving customer complaints and issues 3. Providing product and service information 4. Handling billing and payment inquiries 5. Processing orders and returns 6. Documenting customer interactions and feedback 7. Collaborating with other departments to resolve complex issues 8. Identifying opportunities for improvement in products or processes 9. Keeping up-to-date with product and industry knowledge 10. Meeting performance metrics such as customer satisfaction, response time, and call volume. I look forward to working with you in providing excellent customer support and anything else you may need help with! I am very excited to work with you so let's talk! :)
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Shopify
    Dropshipping
    Email Support
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Customer Satisfaction
    Customer Support
    Gorgias
    Online Chat Support
    Image Processing
    Photo Editing
    Adobe Photoshop
  • $8 hourly
    📣Are you in need of top-notch e-commerce support across various CRM platforms? Look no further! With 3 years of dedicated experience, In different Shopify Shops I'm your trusted partner for all your customer support needs.📣 🔥CRM Expertise: I excel in managing customer inquiries and operations on a multitude of CRM systems, including: 👉Zendesk 👉Freshdesk 👉Zoho 👉Gorgias 👉Outlook 👉Webmail 👉Gmail And many more!🔥 💪Available 24/7: Your dropshipping business deserves round-the-clock attention. I'm here to support and resolve issues any time, day or night, ensuring your customers' satisfaction.💪 🤝Dispute Resolution: Worried about Klarna disputes, Shopify chargebacks, or PayPal disputes? Worry no more! I specialize in navigating these complex processes to protect your business and your bottom line.🤝 🎊Customer Satisfaction: Your customers' happiness is my priority. I'll go the extra mile to ensure they have a positive shopping experience.🎊 🛑Contact me today to discuss your specific requirements. Your success is my priority!🛑
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Gorgias
    Freshdesk
    Shopify
    Ecommerce
    Dropshipping
    Customer Support Plugin
    Virtual Assistance
    Customer Experience
    Customer Relationship Management
    Customer Satisfaction
    Customer Care
    Customer Service
    Customer Support
    Email Support
  • $8 hourly
    🌟 Welcome to my Upwork profile! 🌟 Let me introduce myself: "I am a Customer Support Specialist with over six years of experience in both local and international markets, working across industries such as Health & Wellness, Fashion, Sports, SaaS, and Dropshipping." 🌟💥 Achievements 🌟💥 🏆 Over six years of experience 🏆 Top-Rated Freelancer on Upwork 🏆 100% High Job Success Rate 🏆 Completed 90+ projects 🏆 9000+ hours worked on Upwork 💼 Work Experiences: ➡️ Customer Support Manager at Bright Sports: In my most recent role, I led the customer support team, overseeing daily operations and maintaining high standards in service quality. I managed escalations, optimized workflows, and provided training to ensure our team delivered fast, efficient support. ➡️ Customer Support Specialist at Kilo Health: At Kilo Health, a leading health & wellness platform, I provided email and chat support for two years. I handled customer inquiries, resolved technical issues, processed refunds, and ensured a high-quality customer experience by focusing on prompt and accurate resolutions. ➡️ Customer Support Manager at Udimicom Limited: I served as the Chat Section Manager at Udimicom, a popular online marketplace for solo ads, where I managed chat support operations for nearly three years. I led a team to deliver seamless customer experiences, fostered quality assurance practices, and achieved consistently high customer satisfaction rates. With my background, I’ve mastered top tools such as Zendesk, FreshDesk, Gorgias, Intercom, and LiveChat. My deep understanding of customer psychology enables me to provide support that not only resolves issues but builds trust. I’m passionate about problem-solving and dedicated to providing outstanding customer support, which has helped me become a trusted expert in the field. ✿✿✿ Specialized Fields ✿✿✿ ❖ Supervisor, QA & Team Manager ❖ Email Support ❖ Live Chat ❖ Backlogged Ticket Support ❖ Order Management & Fulfillment ❖ Tech Support ❖ Billing & Sales Support How I Can Help You? ➡️I am here to boost outstanding customer support, drive customer success, and create a positive, lasting impact on your brand. By focusing on high-quality interactions and efficient issue resolution, I’ll help elevate customer satisfaction and loyalty, ultimately contributing to your business’s growth and reputation. Let’s work together to make a measurable difference in your customer experience! Regards, Shakil
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Gorgias
    Virtual Assistance
    Email Communication
    Internet Marketing
    Order Management
    Social Media Marketing
    Customer Support
    Customer Service
    Order Fulfillment
    Online Chat Support
    Email Support
    Zoho CRM
    Freshdesk
  • $15 hourly
    Hi, This is Naimul Islam Arif, Virtual Assistant since 2016. My main goal is to provide quality work and 100% satisfaction to my clients. I have extensive knowledge about eCommerce, Dropshipping, Data Analysis, Data Entry, Product Research, Competitor Analysis, Keyword Research, Content Optimization etc. I have 3 years experience as an Amazon VA. I know all about amazon seller central. I have strong knowledge about product listing, content creation and optimization, image optimization, EBC, PPC, Amazon FBA. I also have experience working on Ebay marketplace also. I know store designing, listing template designing, customer support etc. I know Microsoft office tools, strong excel knowledge. I can do web research and prepare reports on excel for your business. I am very good at data entry works also. Thanks for visiting my profile.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    HTML
    Amazon FBA
    Adobe Photoshop
    CSS
    Customer Support
    Amazon PPC
    Online Research
    Data Entry
    Product Listings
  • $60 hourly
    Are you looking for an experienced engineering leader to spearhead your next project or enhance your existing applications? With over 11 years of industry experience, including a significant tenure at Upwork, I consistently deliver innovative solutions that drive business growth. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ➨ Proven Leadership: Led engineering teams in developing and maintaining Upwork's Help Center and Legal Center, boosting team efficiency by 20% through streamlined processes and standardized documentation. ➨ Innovative Solutions: Spearheaded the successful integration of Upwork's GraphQL API with Zendesk, enhancing chatbot resolution rates by 58%—a critical success showcased in Zendesk’s marketing campaigns. ➨ High-Impact Projects: Played a pivotal role in launching Upwork’s Support Chatbot, Enterprise Help Center, the $1M grant program “Work Together” during COVID-19 and the new Project Catalog product line. ➨ Technical Excellence: Achieved 90% code coverage through unit testing and continuous integration, ensuring software reliability and early bug detection. ➨ DevOps & CI/CD: Implemented and optimized CI/CD pipelines, reducing deployment time by 25% enabling efficient and seamless code integration. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗳𝗳𝗲𝗿𝗲𝗱: ➨ Team Leadership & Mentorship: Lead and mentor engineering teams to foster innovation, productivity, and high-quality software solutions. ➨ Project Management: Oversee end-to-end software development using Agile methodologies (Scrum, Kanban) and project management tools (JIRA, Trello, Asana) to ensure timely delivery aligned with your business objectives. ➨ Product Development Strategy: Craft and execute product development strategies that drive successful software product launches and growth. ➨ Tech Due Diligence Assessments: Conduct comprehensive technical assessments to evaluate software systems' scalability, security, and viability for informed decision-making. ➨ Application Architecture Design: Design scalable, robust application architectures that ensure maintainability, performance, and seamless system integration. ➨ Application Performance Optimization: Identify and resolve performance bottlenecks, implementing strategies to enhance application speed, efficiency, and user experience. ➨ DevOps & CI/CD Implementation: Implement and refine DevOps practices and CI/CD pipelines to automate software delivery, increase deployment frequency, reduce time to market, and improve software quality. Ready to Transform Your Vision into Reality with a Seasoned Engineering Leader? With a solid commitment to delivering results, I am ready to lead your project to success. Whether you aim to innovate or optimize, I could bring the expertise and experience to help you achieve your business goals. Let’s connect and explore how we can collaborate to bring your vision to life. Looking forward to working with you. 💺 𝗘𝘅-𝗨𝗽𝘄𝗼𝗿𝗸 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗟𝗲𝗮𝗱 🧑‍💻 𝟭𝟭+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🏅 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 💯 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝗰𝗼𝗿𝗲 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 🕰 𝟵𝟱𝟬𝟬+ 𝗛𝗼𝘂𝗿𝘀 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 🤵 𝟱𝟬+ 𝗦𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 💼 𝟭𝟬𝟬+ 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗔𝗿𝗲
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Docker
    Code Refactoring
    Software Architecture & Design
    Scrum
    Project Management
    API Development
    Web Development
    Node.js
    Python
    WordPress
    React
    Customer Experience Management Software
    Customer Experience
    Zendesk API
  • $30 hourly
    My work life began in early 2017 as a Bachelor’s in English Literature Student. At the same time, I started developing my English Language proficiency and skills. Combined with my work, I have developed myself and my English with little accent. I have logged over 9600+ hours in Upwork. 1) I am an experienced cold caller dealt with real estate campaigns (includes expired, ISA and FSBO lead generation services). 2) I have experience booking an appointment working as a lead generator and sales person. 3) Over 5 years of experience as a telemarketer. 4) I am a fast, reliable and goal-oriented telesales expert dealing with multiple campaigns. 5) I have a neutral accent and my thick voice makes me sound professional and pleasant. 6) I have a great knowledge of Zendesk. Email chat support is another quality of mine. 7) Experienced with roundcube, Twilio Flex Hubspot, Mailchimp, Zoho, Callrail, Perfex, Ringcentral, Mojo, google sheets, Justcall, Follow up Boss, Shopify, Iplum Close.com. My strength is my attention to detail. My typing speed is 55 words per minute with 95% accuracy. When I commit to doing something I make sure it gets done in time maintaining the quality as well. I started my career with Augmedix, I was a Medical Scribe there. I used to write down all the doctor-patient conversation in real-time using medical language to fill out the HPI form. We needed to have the correct information to file the EHR form. Later on, I joined Integral, an international call center. There I was a team leader with 15 members to lead and was their trainer as well. I used to manage the agents on multiple campaigns and help them reach their goals at the end of the month. Afterward, I joined Uber Bangladesh. Recently I worked with an American Technology Company as their sales manager. My job was to call up different colleges and schools in the United States to learn more about their technological needs. Most recent endeavour was with Google Quality Control Department. I require minimum training when it comes to customer support and administrative tasks. With my experience and skills, I guarantee to deliver exceptional results!
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    B2C Marketing
    Sales
    Cold Calling
    Customer Service
    Active Listening
    Email Communication
    Mailchimp
    Lead Generation
    Real Estate
    Pipedrive
    Zoho CRM
    Telemarketing
  • $11 hourly
    With a lifelong passion for technology and a drive to understand the ‘why’ behind every problem, I’ve built a diverse skill set that spans from programming and data analysis to social media management and customer support. My unique blend of technical expertise and business acumen enables me to see the bigger picture and deliver solutions that not only solve immediate challenges but also contribute to long-term growth. I’ve had the privilege of working with top multinational companies in Bangladesh, where I led social media campaigns that doubled engagement and handled customer support processes that improved satisfaction rates by 30%. Whether it’s crafting high-impact social media strategies, running targeted ad campaigns, or resolving complex customer inquiries, I approach every task with a commitment to excellence and a focus on results. I’m not just another freelancer—I’m a proactive partner eager to contribute fresh ideas and see your business thrive. Let’s connect and make your project a success!
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    Customer Experience
    Google Calendar
    Email Support
    Computer
    Java
    Office 365
    Oracle APEX
    Google Map Maker
    C
    Facebook Ads Manager
    Business Development
    Facebook Page
    PPTX
    Canva
  • $5 hourly
    I am a highly capable, experienced administrative professional and customer service provider. I'm an experienced technical and nontechnical support agent. I can provide e-mail support, Chat support, and phone support. Besides this, I also have experience as a Data Quality Specialist, internet researcher I am skilled, expert and knowledgeable in the following: # Customer Service Representative: * E-commerce - Amazon, Shopify, Aliexpress, Magento, and Etsy. * Software - Zendesk, Freshdesk, and Hubspot. I provide unique and exceptional service that guarantee growth and development for businesses and myself. * Social Media - Facebook, Twitter, Instagram, and Pinterest # Lead Generation: * Business to Business (B2B) Leads * Business to Customer (B2C) Leads * LinkedIn Or Social Media Leads
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    Answered Ticket
    Customer Satisfaction
    Customer Support
    Order Entry
    Administrative Support
    Receptionist Skills
    Email Communication
    Email
    Customer Service
    Team Management
    Phone Support
    Freshdesk
    Order Processing
    Online Chat Support
  • $10 hourly
    Greetings! I'm Bibi Kulsum, and for the past 6 years, I've been honing my skills in the dynamic realm of Customer Service within local corporates. Now, I'm on a mission to bring my wealth of experience to the online marketplace. 👩‍💼 Professional Journey: Having navigated the intricacies of Customer Support, I've cultivated a deep understanding of the nuances involved in providing exceptional service. From handling customer queries to managing complex issues, my journey has equipped me with the tools to elevate your customer experience. 🔧 Specialized Skills: 💬 Customer Support 📧 Email Support 🛠️ Zendesk 🌐 Customer Experience 📊 Customer Experience Research 💌 Customer Lifecycle Messaging 🎉 Customer Onboarding 🤝 Customer Relationship Management 🎚️ Customer Panel 🚀 I bring a strategic and empathetic approach to customer interactions, ensuring not just satisfaction but loyalty. My goal is to contribute to your business success by providing unparalleled customer support that goes beyond expectations. Let me enhance your business with top-notch customer service. Ready to make a difference!
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    Customer Portal
    Customer Relationship Management
    Customer Onboarding
    Customer Lifecycle Messaging
    Customer Experience Research
    Customer Experience
    Customer Service
    Customer Support
    Email Support
  • $15 hourly
    Hello I am a seasoned telemarketer with a passion for connecting people with valuable products and services. With over five years of experience in the industry, I have honed skills in persuasive communication and customer relationship management. Driven by a desire to exceed sales targets and deliver exceptional service, I always approach each call with enthusiasm and determination. My ability to quickly establish rapport and understand customer needs allows me to tailor my pitch effectively, resulting in high conversion rates and satisfied clients. I always pride myself on her professionalism and integrity, always ensuring that I represent my company and its offerings with honesty and transparency. Outside of work, I enjoy staying active in the community and volunteering my time to support local causes. I believe in the power of connection and sees every interaction as an opportunity to make a positive impact on someone's life. With dedication, expertise, and genuine passion for helping others, I strongly believe me as a trusted partner for businesses seeking to boost their sales and enhance their customer experience through telemarketing.
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    Outbound Call
    Telemedicine
    CRM Software
    Lead Generation Analysis
    Lead Generation
    Customer Engagement
    Customer Experience
    Customer Care
    Data Entry
    Cold Call
    Telemarketing
    Customer Service
    Zoho CRM
    Sales & Marketing
  • $19 hourly
    I can resolve your issues conveniently as I have 10 years ICT working experience in real life and 8 years technical working experience in Upwork. You can get me anytime any where and my resourceful knowledge getting better to support you. I always try to improve my quality at the same time having experience.
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    Technical Support
    Microsoft Visio
    Microsoft Office
    Network Administration
    Wireless Network Implementation
    Network Design
    Microsoft Outlook
    Computer Network
    Email Support
  • $15 hourly
    My Qualities: - 11+ Years of Logistics & Supply Chain Management Experience - 10+ Years of Alibaba / 1688 Experience - 10+ Years of AMAZON FBA / FBM Experience - 8+ Years of AMAZON PPC Experience - 10+ Years of SHOPIFY / Walmart / eBay / BigCommerce etc. E-Commerce Store Operations Management & Maintenance Experience - High-Quality Customer Service & Satisfaction Guarantee Experience - Experienced Inventory Planner - Product Sourcing Knowledge & Hands-on Experience - Freight Forwarder Handling Knowledge with Extensive Prior Experience - Product Management & Planning Knowledge with Extensive Prior Experience Software / Tools Experience: - Jungle Scout - Helium 10 - ShipStation - Basecamp - Asana - Slack - Nordpass / Lastpass - Zendesk / Re-Amaze - Etc (Eager to learn more things in my portfolio) A Few More Things: - I use a Solid FIBER OPTIC Internet connection (20 MBPS) - Always available via MOBILE - Deadline meeter - TRUSTWORTHY Educationally: - Secondary School Certificate (Science) - Higher Secondary School Certificate (Science) - Bachelor of Science in Electrical & Electronics Engineering (EEE) - Masters in Business Administration - MBA (Major - Management Information System {​​​​​​MIS}​​​​​​) FOR YOUR BUSINESS- - I am the guy that always looks out / works out for "PROFIT" !!! I am the guy you are looking for @ lucrative prices that will bring you "PROFIT". I'll keep you running if you keep me walking. - There are always ups and downs in a business and I can maintain a balance in both phases - Early planner - I am a very good watcher and catcher
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    Account Management
    Shopify
    PPC Campaign Setup & Management
    Online Sales Management
    Shipping Labels
    Amazon PPC
    Amazon Seller Central
    Order Management
    Order Fulfillment
    Amazon FBA
    Customer Service
    Order Processing
    Email Support
    Supply Chain & Logistics
  • $15 hourly
    Are you struggling with inaccurate tracking or missing conversion data? I can help! I’m Bashar, a Web Analytics & Tracking Specialist with expertise in Google Tag Manager (GTM), GA4, Facebook CAPI, and Ads Conversion Tracking. I help businesses and marketers set up precise tracking solutions to ensure they collect accurate data, improve ad performance, and make data-driven decisions. With client-side and server-side tracking, I ensure your data flows correctly to GA4, Google Ads, Facebook Ads, and other MarTech platforms, giving you the insights needed for growth. 🔍 My Process: ✔ Free Consultation – Let’s discuss your tracking challenges and goals. ✔ Tracking Audit (optional) – Review your current setup and identify issues. ✔ Custom Tracking Plan – Develop a tailored strategy for accurate data collection. ✔ Implementation & Testing – Ensure proper data flow and error-free tracking. ✔ Review & Next Steps – Verify success and discuss future optimizations. ✅ My Expertise Includes: 🔹 Google Analytics 4 (GA4) GA4 setup, events & key events tracking eCommerce & advanced form tracking Cross-domain & cross-device tracking GA4 server-side tracking setup 🔹 Google Tag Manager (GTM) GTM setup & performance audits Client-side & server-side GTM implementation Advanced tracking solutions 🔹 Facebook Ads Conversion Tracking Facebook Pixel & Conversion API (CAPI) setup Google Ads conversion tracking & enhanced conversions Offline conversion tracking & server-side integration 🔹 Google Ads Conversion Tracking Google Ads tracking audit Google Ads base tracking implementation & setup Google Ads conversion tracking Google Ads server-side setup Google Ads enhanced conversion tracking Google Ads enhanced conversion tracking for leads Google Ads dynamic remarketing setup 🔹 Other Platforms & Advanced Tracking: TikTok, Snapchat, Microsoft Ads, LinkedIn, Pinterest tracking Consent Mode V2 & GDPR-compliant tracking solutions 🚀 Let’s make your tracking work flawlessly! Contact me today, and let’s build a solid analytics foundation for your business. Best, Abul Bashar I'm mostly online and typically reply email within one hour. Thank you :)
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Microsoft Excel
    Research & Strategy
    Keyword Research
    Google Optimize
    Google Keyword Planner
    Keyword Forecast
    Google Ads Audit
    Web Analytics
    PPC Campaign Setup & Management
    Google Analytics 4
    Google Ads
    Customer Relationship Management
    Social Media Marketing
    Lead Generation
    Order Fulfillment
    Dropified App
    Shopify
  • $10 hourly
    I am a seasoned Virtual Assistant and customer service representative with over five years of experience in business operations, management, sales and customer service, I worked with a diverse range of E-commerce companies based in the USA, UK, and Australia. Serving the customer properly and top level management is the lifeblood of any business, and the wrong person can turn a prospect into a dud. If you want to see your company or business at the peak, you need a seasoned professional with a love for the game. As your Virtual Assistant, I will be professional when I speak to your prospects with the required level of assertiveness needed. If you need a true professional caller to test out your business customer service, don't worry I will get this done for you in any way you need it to be. I have worked in all the following domains Real Estate Car and motor parts Dealership HVAC services Insurance Companies Trucking companies Utility companies Solar Credit Repair Campaigns Merchant Cash Advance CPA in Australia and New Zealand I also have excellence in using Zoho, Zendesk, NetSuite, Shopify, Monday, Housecallpro and other CRM softwares. In addition, I have experience in providing customer service over the phone, Email or chat. I look forward to hearing from you. Don't hesitate to send me a message. I will respond immediately. Thank you for considering my portfolio. Please don't hesitate to contact me if you have any questions or would like to discuss your business needs further.
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    Phone Support
    Online Chat Support
    Order Tracking
    Zoho CRM
    Customer Service
    Ecommerce
    Administrative Support
    Customer Support
    Market Research
  • $15 hourly
    🎖🎖🎖🎖🎖 Top Rated PLUS Freelancer on Upwork. My extensive work history includes nearly 9+ years of customer service experience in Customer Service, Chat and Phone support, fulfilment support etc. I have exceptional organizational skills and an eye for detail that is tough to rival. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in customer support and sales, I have developed excellent customer service skills. I give 100% commitment and dedication on everything I do.
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    Administrative Support
    Odoo
    Bitrix24
    Phone Communication
    Customer Service
    Lead Generation
    Customer Support
    Data Entry
    Ticketing System
    Order Processing
    Phone Support
    Help Scout
    Zoho CRM
  • $10 hourly
    I'm Alamin, and I bring 7 years of expertise as a data entry expert to the table. Whether you require assistance with data entry tasks or anything related, count on me to deliver top-notch results. As a passionate, fast learner, and hardworking freelancer, I am dedicated to saving my clients time, money, and brand value. My commitment to excellence ensures that you receive fast, accurate service consistently. Your satisfaction is my utmost priority. Feel free to reach out to me anytime-I'm here to serve you with a smile and a dedication to exceeding your expectations. Looking forward to working together! Cheers, Alamin
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    Email Support
    Cloud Computing
    Data Entry
    Hardware Troubleshooting
    Adobe Photoshop
    Microsoft Office
    Online Chat Support
    Technical Support
    Business Process Outsourcing IT Services
    Information Technology Operations
    Desktop Support
    VMWare
    Windows Server
  • $8 hourly
    I want to show me on work. Try me and I will get on work confidently.
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    CRM Software
    Customer Service
    Shopify
    Social Customer Service
    Administrative Support
    Inventory Management
    Virtual Assistance
    Light Project Management
    Ecommerce Support
    Bookkeeping
    WordPress
  • $14 hourly
    Are you looking for an experienced customer service leader to enhance your support team? Do you need a skilled professional to manage operations, HR, and virtual assistant tasks? I am a customer service expert with over a decade of experience in leadership, email, chat, and call support. I bring a tech-savvy approach to every role I undertake. I began my career in the telecommunications industry, where I served as a Customer Service Manager for 4 years. In 2014, I founded an IT business in Dhaka, applying my HR and operational expertise. In 2017, I transitioned to the crypto community as an admin and customer service professional, supporting international brands remotely. Since joining Upwork in 2015, I’ve worked with a diverse range of clients, becoming a Premium Upwork Freelancer in 2017. My tenure with SingularityNET as Customer Service Team Lead from 2021 to 2024 provided me with valuable experience in operations, HR, and leadership. Additionally, I have supported top ICOs in the crypto space, including GameFlip, REMME, BnkToTheFuture, and BlitzPredict. My extensive experience equips me to handle customer service, HR, and operational tasks across various industries. I am proficient in: 1. Inbound & outbound call management 2. Live chat and email support (ZenDesk expertise) 3. Order management (Refunds, Returns, Shipments) 4. Shopify, Magento, and ShipStation support 5. Team supervision and KPI management 6. Report generation and customer account management 7. Social media marketing 8. Cryptocurrency expertise and ICO support 9. Bengali-English interpreting, translation, and proofreading I am highly skilled in Microsoft Office and Google Drive for report generation and data management. Fluent in both written and spoken English (IELTS Academic Score: 8), I am also a native Bengali speaker, enabling me to offer multilingual services. I am passionate about delivering exceptional customer service and fostering long-term professional relationships. I strive for the highest customer satisfaction, offering professional support with a friendly approach. I have successfully collaborated with renowned companies, including Microsoft, Telenor (Grameenphone), BnkToTheFuture, TVape, and SingularityNET. If you need a reliable, knowledgeable customer service expert who can handle complex challenges, I am the right fit for your team. Let's connect – I look forward to working with you! Best regards, Md Shaidul Islam Shakil Customer Service Expert Upwork Top Talent
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    Leadership Skills
    Shopify
    Customer Service
    Data Entry
    Customer Satisfaction
    Administrative Support
    Interpersonal Skills
    Product Knowledge
    Order Tracking
    Social Media Management
    Bengali
    Phone Support
    English
    Email Support
  • $9 hourly
    Career Summary: Driven Operations Leader with 8+ years of experience at Augmedix BD, building high-performing teams and exceeding service excellence across healthcare, media, and BPO sectors. Expertise in optimizing performance, driving continuous improvement, and fostering successful cross-functional collaboration. Seeking to leverage diverse skills and passion for results in a new and challenging role within Service Delivery, Media, Business Process Outsourcing, or Advertising. Key Strengths: * Leadership & Team Builder: Inspiring high-performing teams through impactful coaching, development, and performance management (quantify impact if possible). * Optimization & Innovation Champion: Streamlining processes, implementing tech solutions, and driving continuous improvement, leading to significant efficiency gains (quantify specific achievement).
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    YouTube
    Content Creation
    Electronic Health Record
    Operations Management Software
    Cybersecurity Management
    Lever
    Google Docs
    Google Sites
    Asana
    Slack
    ClickUp
    Freshdesk
    LinkedIn
    Smartsheet
  • $13 hourly
    An Electrical Engineer who is experienced in serving US based clients and vendors. Currently, dedicated as a customer support specialist in a technology-based platform where my serving skills can be better utilized to resolve customer's inquiries with great satisfaction. - Experienced in Zendesk and Front operation. - Complete end to end customer/ client support by going above and beyond. - My client's/ customer's satisfaction is my top priority.
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    Client Management
    Customer Support
    Zendesk API
    Management Skills
    Virtual Assistance
    Notion
    ShipStation
    Front
    Technical Support
    Phone Communication
    Customer Service
    Vendor Management
    Zoho CRM
    Tech & IT
  • $5 hourly
    ✨ Looking for top notch customer support? Let’s make your customers smile! ✨ I offer top-tier support across live chat, email, and phone for online stores. Whether it's a quick query or a complex issue, I’m here to help! Here's what I bring to the table: ✅ Expert in customer service management for eCommerce platforms ✅ Handling lemail, phone support, live chat and social media (Facebook, Instagram) ✅ Efficiently resolve customer complaints, turning challenges into loyalty ✅ Provide quick, accurate responses with or without a script ✅ Daily reports to keep you updated on all customer interactions ✅ Skilled in using customer support software like Zendesk, Shopify, and CRM tools ✅ I can also take messages and forward queries if needed ✅ Dedicated account manager available for custom packages As a previous Customer Service Manager, I’ve: 🔹 Led a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration. 🔹 Managed high-volume customer complaints, reducing their occurrence by proactively identifying issues and implementing effective solutions. 🔹 Mentored and trained new associates, equipping them with performance-oriented strategies and customer service techniques for better results. 🔹 Collaborated with upper management to refine and streamline customer service processes, improving efficiency across the company. 🔹 Played a key role in ensuring seamless communication between departments to quickly resolve customer concerns. 📲 Get in touch now—let's make your customer service exceptional!
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    Leadership Coaching
    Social Customer Service
    Facebook Messenger
    Ecommerce Support
    Shopify
    Freshdesk
    Slack
    Management Skills
    Email Support
    Customer Satisfaction
    Customer Service Training
    Community Management
    Phone Communication
    Customer Service
  • $10 hourly
    Myself Ashikul Abir. I provide remote administrative support to individuals, entrepreneurs, or businesses. I handle tasks such as scheduling appointments, managing emails, organizing files, and conducting research. With excellent communication skills and adaptability, I assist in streamlining operations, freeing up time for their clients to focus on core activities. Whether it’s calendar management, data entry, or customer inquiries, i ensures efficient and seamless workflow from a distance.
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    Email Support
    Customer Support
    Customer Relationship Management
    Communication Etiquette
    Customer Satisfaction Research
    Product Knowledge
    Customer Onboarding
    Virtual Assistance
    Data Entry
  • $8 hourly
    Dedicated Data Entry Supervisor 🌟 As a Data Entry Supervisor, I successfully led a dedicated team in managing high-volume data entry tasks with an unwavering commitment to accuracy, efficiency, and timeliness. I was responsible for overseeing daily team operations, managing workflows, and ensuring that all data projects adhered to the highest standards of quality. By implementing best practices, I optimized team productivity while maintaining strict data security and confidentiality protocols. I worked closely with clients to understand their specific data management needs, ensuring each project was delivered to their satisfaction and in line with their business objectives. A key part of my role involved training and mentoring team members, enhancing their skills to improve both individual and team performance. Additionally, I continuously evaluated and improved our processes to meet evolving business requirements, contributing to the overall success and growth of the organization. My leadership was driven by a passion for delivering reliable, accurate data solutions that empowered our clients' businesses to grow and succeed. Why I Love What I Do: Data is not just numbers to me; it's the story of our clients' success. By managing a hybrid team based in Dhaka, I ensure that every project adheres to the highest standards of data integrity and security. My passion lies in mentoring my team, enhancing their skills in everything from Microsoft Office to video editing, and watching them grow into autonomous, skilled professionals. Skills Snapshot: Data Entry & Analysis Microsoft Suite Expertise Client Relationship Management Team Leadership & Training Video and Motion Graphics I believe in simplifying complex data into actionable insights. If you value reliability and a keen eye for detail, let’s connect and discuss how I can bring value to your organization!
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    Content Creation
    Microsoft Outlook
    Microsoft Word
    Document Scanning
    Excel Formula
    Microsoft Excel
    Online Research
    Data Entry
    Research Paper Writing
    Research Documentation
    Information Analysis
    Test Results & Analysis
    Data Analysis
    Analytical Presentation
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