The Best Zendesk Specialists For Hire In Brazil

Check out Zendesk Specialists in Brazil with the skills you need for your next job.

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$10 hourly
- 5.0/5
- (35 jobs)
- Certified Customer Support Specialist (Brazilian Portuguese and English). - Copywriter - Translator - Designer (Canva) - Affiliate marketing specialist, email marketing campaigns - Developer (Junior) More about me: Systems Analyst and Computer Developer, currently doing a Bachelor's degree in Computer Science. During the past few years, I have worked in the IT field of specialization localizing User Interfaces, Websites, Computer Programs, Hardware Manuals, Technical Manuals, WordPress Websites, etc. Brazilian native and bilingual (my second language is English). I am also a student of modern Hebrew. I also have studies and experiences related to spirituality and esoteric studies. Education: UNESA (Universidade Estácio de Sá) - System Analysis and Development Studies in Linguistics and Language Education Bachelor Social Worker Graduated by the University of Ribeirão Preto Information Technologies Studies English Language Specialist by SENAC Language Institute Embassy CES – New York City. Year: 2001 (English Studies) Advanced Spanish in the University of Salamanca Hardware Technician (2020 – Udemy) Array Methods (2020 – Grasshopper App) Coding Fundamentals II (2020 – Grasshopper App) Coding Fundamentals I (2020 – Grasshopper App) Post-Graduation In Marketing and Digital Communication (On-Going) Work Experience: List Building Lifestyle - Customer Support Agent (phone, Zoom meetings, email handling) - my current job. Specialized Services Representative (current) – Brazil Center – Claro Brazil 2020 Language Teacher (English and Portuguese) Simultaneous Interpreter for Christ Community Church – 1998 – 2004 Translator for Cutting Edge Ministries – 2001 -2005 Freelance Translator for Trusted Translations -2008 Art Translator for Japan/Brazil Immigration Ministries – 2008 DELL Computers - Hardware sales 2008 Medical and Pharmaceutical Industry – 3M, Johnson & Johnson – 2010 Chemical Industry Translations – PETROBRAS – 2011 Reputation Institute – Walmart and Dow Chemical cases -2011 Tourism – Brazilian Government (Minas Gerais –Brazil) -2011 Mining Industry – Anglo American Brazil (website) – 2011 Scriptware – Translator/Proofreader – since 2011 Planner Traduções – since 2012 Subtitling services for Vertaalbureau.nl – since 2012 Trade Languages Inc. USA – since 2013 Words and Words (Translation Agency) – Current Xplanation (Translation Agency) – current freelance translator 2017 (languages: French and English to Brazilian Portuguese) Aardwolf (2017) – terminology creation, research, and translation of part of the Website. NextFit – Content writer and transcreator (2017). Posts and essays about multivitamins, supplements, and other subjects related to fitness and supplementation. Customer Care Operator (Atento, 2018 – 2019) Ewaider & CO – Content writer (2019 - 2022) Participation in the Development of Kurumimapp (2020) Participation in the setting and translation of cur.to App (2020) Magma Translations – Freelance translator (2020) Twelve -Twelve (Brazilian Virtual Assistant 2020-2021) Game Development Department Assistant (Otherworlds Inc.- 2022) You Shall Thrive (Executive Assistant -2022)

Zendesk
Brazilian Portuguese Dialect
Social Media Website
Customer Support
Online Chat Support
Website Content
Email Communication
English to Brazilian Portuguese Translation
Technical Support
Administrative Support
Email Support
Phone Support
Customer Service
SEO Writing
$20 hourly
- 5.0/5
- (11 jobs)
I am an expert VA/Admin Support, well knowledgeable in handling different tasks from data entry, research, file and list maintenance, and development, and other general administration jobs. Experienced in using tools such as Shopify, Zendesk... Expert Customer Service with more than 9 years of experience working on sales and customer support. I always ensure I deliver quality results ahead of the deadline, can easily take new tasks/instructions.

Zendesk
Social Media Website
Customer Support
Shopify
$10 hourly
- 5.0/5
- (12 jobs)
I worked for 9 years in a Company (Maugan srl - Il Bussetto) which makes small leather goods in Milan, Italy. My job included the following tasks: Customer Service Customer Support via phone, social media (Facebook and Instagram) and e-mail in English, as the majority of the customers were from outside Italy. This included any type of customer requests: basic information (such as details about the product listed on the website), help with the purchasing process, returning purchase, claim management and so on. Customer service was also managed via Zendesk (Support & Chat). I also translated tasks for their newsletters and press releases. Due to the latter task, I've also become a fast typer on keyboard. Outbound Logistic Order preparation and packaging for private customers and stores, both online and brick and mortar ones. Inbound Logistic Order management: receiving of customized orders, creation of customized orders and sending it to the factory. Those orders were sent via Excel Form. Warehouse stocks management: checking if products on B2B and B2C (respectively Wordpress and Shopify based) are out of stock and, in the latter case, making a refill order to be sent to the factory. Procurement of goods for both outbound logistics (packaging and the like) and other material to ensure proper operation of the office, such stationery and the like. Concerning my Português skills, I have been in a relationship with a brazilian woman for 8 years, now. I learned the idiom having daily conversation with her in português and then fine-tuned it traveling in Brazil every year.

Zendesk
Phone Communication
Ecommerce
General Transcription
eCommerce
Data Entry
Microsoft Excel
English to Italian Translation
Documentation
Translation
Audiovisual Translation
English
Italian
Audio Restoration
Audio Mastering
$21 hourly
- 5.0/5
- (4 jobs)
Hey, I'm Tiago! Over the past decade of collective experiences through various professional pathways, I've found my two main passions in life: people and ideas. Using my experience working within the legal system as a lawyer, heading different companies, and using my innate purpose for communication and connecting people, I am now ready to bring my time, dedication and inspiration to companies to see how I can help take you to the next level. My areas of experience and expertise lay within the realms of marketing, eCommerce management, community moderation, social media moderation and creative strategy solutions. I have fluency in G-suite, Zendesk, Shopify, Freshdesk, Veeqo, Slack and more. Hope to connect with you soon! Tiago

Zendesk
Community Engagement
Email Communication
Customer Service
Interpersonal Skills
Brazilian Portuguese Dialect
Community Management
Customer Support
Communication Etiquette
Email Support
Marketing
$7 hourly
- 5.0/5
- (6 jobs)
I like dealing with people ,aggregator, ease of change, teamwork and acceptance of new ideas. Strong and effective verbal and writing skills. Dynamic, I have strong problem solving skills, commitment to ,quality, initiative and leadership spirit. initiative with the ability to multi-task and detail-oriented in a fast-paced environment I have good proficiency in English and Portuguese. Very interested in learning new things and work with the most variable jobs.

Zendesk
SEO Writing
General Transcription
English to Portuguese Translation
Customer Relationship Management
In-App Support
Online Chat Support
Portuguese to English Translation
Translation
Email Handling
Appointment Setting
Management Development
Online Research
$20 hourly
- 5.0/5
- (2 jobs)
12+years of experience in customer service, customer support, and technical support. Bilingual (fluent in English and Portuguese), analytical and problem solver profile. Basic Italian, Japanese, French and intermediate Spanish Experienced user of the following CRM tools: * Helpshift * Zendesk * Dixa * iLog (AppleCare CRM tool) * Salesforce * Freshdesk * Radix (HP old CRM) * HugMe Experienced user of the SaaS Office 365* Experienced System administrator of Windows server* Experienced user of data analysis platforms, such as: * Power BI Experienced user of cloud-computing platforms, such as: * Snowflake * Amazon AWS * Node.js Technician knowledge of the systems: * Android * iOS, * MacOS * WatchOS * Windows (98 and onwards, always updated) Technician level of knowledge in lan, hardware and general IT troubleshooting* Perks: * Self-taught * Outside of the box thinking * Easygoing Achievements: 2020 Q1 and Q3 Top performer - 5CA / Epic Games Top 10 C-Sat among global agents for 3 consecutive months - AppleCare - 2016

Zendesk
SQL
DevOps
Customer Support
System Configuration
HTML
Communication Etiquette
Hardware Troubleshooting
Technical Support
Microsoft Active Directory
Python Script
Product Knowledge
Web Development
Email Support
English
$20 hourly
- 4.9/5
- (10 jobs)
I´m a native of Brazil and I am fluent in speaking and writing in the Portuguese language. I work mainly with editing and writing articles for blogs in Portuguese; customer support; virtual assistant; audio transcripts in Portuguese; translations from English to Brazilian Portuguese. I have the ability to communicate with people from different hierarchical levels. I have an Office package domain. Intermediary English. I´m a disciplined, dedicated, ethical, creative, communicative and easy interpersonal professional. I find it easy to work in a team, leading people and providing training.

Zendesk
Data Entry
Order Tracking
Salesforce Service Cloud
Time Management
Interpersonal Skills
Email Support
Customer Support
Product Knowledge
$10 hourly
- 5.0/5
- (37 jobs)
As an experienced Bilingual Customer Service Agent, I embody the epitome of reliability, diligence, and adaptability. With an impressive track record spanning over 8 years, I have consistently delivered unparalleled professionalism and efficiency in catering to the needs of valued customers. I am proficient in utilizing a wide range of communication tools, including Zendesk, Gorgias, Zoho Mail, Shopify, Shipmonk, FB, Instagram, Zoom, Google Sheets, Outlook, and Slack. This proficiency allows me to effectively engage with customers and resolve their queries promptly. Furthermore, I am comfortable taking ownership of tasks and making things happen. With a results-driven attitude, I consistently strive to exceed expectations and deliver exceptional service. My communication style is caring and friendly, always prioritizing client satisfaction and retention. Collaboration is key in any team environment, and I pride myself on being a team player. I possess strong time management skills and am motivated to go above and beyond to achieve success. I look forward to hearing from you.

Zendesk
Data Entry
Shopify
eCommerce
Airtable
Answered Ticket
Customer Service
Gorgias
General Transcription
Slack
Product Knowledge
English to Brazilian Portuguese Translation
Google Sheets
Portuguese
Order Tracking
$14 hourly
- 5.0/5
- (23 jobs)
The NINJA that you are looking for! With over six years of Customer Service/Community Management experience and two years of Team Management experience. I am a professional, a team player, a quick learner, and also an independent worker. Competitive sometimes (When it comes to helping my team be the best team), and as long as I have detailed info, you can give me any tasks and I will do it perfectly. A fluent English speaker with an American English Accent, I use spoken English 90% of my day, so I'm pretty used to it. Knowledge about Shopify: — Setting up a store — Theme Translation/Customization — General store management(create, update orders, create discounts…) — App/Extensions — CJ drop-shipping, AliExpress, Oberlo, I already know how to use them. Customer Service: — Customer Service (Live Chat, Email Support, and Social Media CS) — Store Management — Social Media Management — Solve disputes and external complaints — Refunds and reshipment — Facebook Business Suite — Zendesk(Tickets, Live Chat, Creating triggers/automation) — PC Hardware Specs 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz NVIDIA GeForce RTX 3060 Laptop GPU 6 GB 16 GB RAM Windows 11 OS Languages: Portuguese(Native) Spanish(B2-C1) English(C1)(American English) If this information is relevant, I enjoy music (samba, pagode, rap, electro, techno, pop, rock, pretty much whatever that has a guitar), classical music too, it's a long list… I enjoy video games, biking, and swimming are my favorite outdoor activities. My personality type is: ISFJ-T

Zendesk
Helpdesk
Email Technical Support
English to Brazilian Portuguese Translation
Technical Support
Community Management
English to Spanish Translation
Social Media Website
Shopify
Gaming
English
Portuguese
eCommerce
Customer Service
Portuguese to English Translation
$10 hourly
- 5.0/5
- (7 jobs)
I'm a reliable, friendly, and enthusiastic person who loves to relate to people. I've been working with international companies within a B2C environment, dealing with clients from Europe, US, and Brazil. Plenty of experience in platforms, such as HelpScout, Zendesk, Slack, and Shopify as well as the payment systems PayPal, Multibanco, Visa Checkout, Mollie, Ebanx, and PagBrasil. My main skills are in: | Live Chat | Ticket Systems | Order Fulfilling | Shopify Admin | Data Entry | Customer Support | Social Media Management | eBay | Slack | Asana | Libsyn | Loom | Kajabi | Zendesk In the purchasing department, I've been responsible for the after-sales procedures, follow-up, tracking, canceling, refund, resending of products, and other related tasks. I'm very comfortable dealing with customers and assisting them through LiveChat, e-mail/ ticket systems, and social media channels. I'm able to handle angry customers and help them solve issues with ease, satisfying their expectations.

Zendesk
English to Portuguese Translation
Following Procedures
Answered Ticket
Asana
Shopify
PayPal
Chat & Messaging Software
Product Onboarding
Order Tracking
Portuguese
Email Support
$10 hourly
- 5.0/5
- (2 jobs)
• Skills in digital brand protection and intellectual material, digital presence analysis, SEO, and trademark care. • I enjoy learning new ways to more practical solutions, develop in the company, and grow in the job market. • Experience with product development, graphic packaging and projects.

Zendesk
Slack
Google Docs
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Adobe Photoshop
Adobe Illustrator
Rhinoceros 3D
$20 hourly
- 4.9/5
- (32 jobs)
Hello everyone! My name is Giulia, I'm a Customer Service Specialist with a large experience in operations management, graduated in Marketing, fluent English speaker, and a hard worker! I have been working with online businesses for 5+ years in customer service-related areas such as Customer Experience, Social Media, Sales, Project management, etc. I'm familiar with a variety of platforms and tools such as Zendesk, LiveChat, Gorgias, Edesk, Freshdesk, ClickUp, Monday, Jira, among others while working for e-commerce/dropshipping (Walmart, Amazon,Shopify) stores, start-ups and technology businesses. I'm a team player who also likes to work independently. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself as well as looking for new opportunities to grow professionally and personally. I also feel confident in leaving my comfort area and working with different things. I'm passionate about everything I put my energy into, I have my own quiet office to work and a high-speed internet connection. My goal is to build a solid long-term relationship with my future hire and if you're looking for a fun, dedicated, hard worker, stop right there, you've found it! I'd like to know more about your project and I hope you reach out!

Zendesk
Project Management
Social Customer Service
Communication Etiquette
Intercom
Customer Service
Customer Support
Google Docs
Social Media Management
Order Tracking
Freshdesk
$8 hourly
- 5.0/5
- (8 jobs)
Fully available. I am a keen learner and quite excited about learning new things. Also, I meet the deadline without any fear and can: -Make problem-solving methods -Analysis of complex data -Maintain confidentiality -Make the planning and productions secured Thank you for having a glance at my profile.

Zendesk
E-Commerce Management
Email Support
Customer Service
Microsoft Excel
SMS
Shopify
Slack
Portuguese Editing
Teaching Portuguese
Customer Support
$12 hourly
- 5.0/5
- (9 jobs)
I am a Brazilian technical writer, with great writing and communication skills in Portuguese and English. Capable of translating and transcribing with efficiency in both languages. Also, I have extensive experience using Microsoft Office tools, such as Excel, Word and PowerPoint, as well as Adobe tools like InDesing, Illustrator and Photoshop. I work as a Customer Support and I am comfortable using Zendesk e-mails, chat and Jira. I am also responsible for creating articles and guides for new and experienced users of the trading platform the company provides. I am comfortable using organizational tools for work, for example Trello and Artia. I am certified as an internal auditor for ISO 9001, so you can expect a excellent job from me.

Zendesk
English to Portuguese Translation
English to Brazilian Portuguese Translation
Content Localization
Atlassian JIRA
Customer Support
SEO Writing
Blog Writing
Content Writing
Technical Writing
Office 365
Proofreading
Brazilian Portuguese Dialect
General Transcription
Translation
$12 hourly
- 5.0/5
- (2 jobs)
Hi, there! Welcome to my profile! I'm an experienced Virtual Assistant and Support Manager. I've worked as a VA and Customer Success Manager for a SaaS Company for years now. I'm skilled in multiple administrative areas, I'm used to managing and organizing schedules, emails, projects, and reports. I handle the day-by-day office routine and manage and train administrative staff. I also have some experience in project management and have worked on multiple projects organizing the workflow, distributing the tasks, checking ETAs, doing follow-ups, and getting the project to the finish line. Long-time experience in Customer Support and Customer Success, I've been a manager of the Customer Success Team, responsible for all support channels, including emails, ticketing systems, chat, and social media. My job was to create support processes and ensure they are being followed by the team, check and guarantee the quality of the given support, create and update training materials and SOPs, help the support team, and overall make the customers happy. I have experience as a home office freelancer, I've been working for home for the last 6 years. I consider myself a great communicator, mediator, and troubleshooter. I'm proactive and self-motivated. My mind is agile, and I like to think I'm a quick and critical thinker. I try to be very understanding and empathize with every person I meet. I'm a calm person, and I'm used to pressure or complicated situations that might come up while handling customers or co-workers I always try to communicate and express myself in an easy and accessible way. I'm open-minded, with an outgoing personality, I'm very friendly and sociable and I'm willing to work in a respectful and preferably joyful environment. Problem solver, flexible, interested, and willing to learn and exchange knowledge . Microsoft Office Suite; Google Docs, experience with spreadsheets, CRM tools, ticketing platforms, and Trello.

Zendesk
Atlassian JIRA
CRM Entries
Google Docs
Shopify
Social Media Website
Customer Support
Email Handling
Communication Skills
General Office Skills
$30 hourly
- 5.0/5
- (13 jobs)
Enthusiastic customer success professional with 10 years of experience working as a liaison between consumers and corporations. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organisation. Very focused individual and highly motivated with 2 years of management experience. Competent team player who can deliver incredible customer experience by e-mail and messaging tools in English, Portuguese and Spanish. Extensive experience working with CRMs, Zendesk, Intercom, Help Scout, Shopify and many other CX tools. Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. Expert at learning about new products and delivering information to customers in a way that is honest, educational and helpful. I'm currently studying UX/UI Design to further help customers and companies to deliver amazing experiences through innovative, useful and usable products.

Zendesk
Customer Support
User Experience
Customer Experience
English
Portuguese
Chat & Messaging Software
Order Management
Complaint Management
Customer Service
$25 hourly
- 5.0/5
- (6 jobs)
Helpful and reliable with more than 10 years of vast experience in helping customers get what they want to their gratification and at the same time ensuring that sales goals are met to the satisfaction of the company. A fun friendly individual who is know for maintaining a professional environment in a hectic situation. Ability to work in high volume fast paced environment

Zendesk
Customer Satisfaction
Customer Relationship Management
Refund Processing
Order Entry
Inventory Report
Purchase Orders
Procurement
Salesforce
Order Fulfillment
Slack
SAP Materials Management
Accounts Receivable
Customer Service
$8 hourly
- 5.0/5
- (4 jobs)
Thank you for visting my profile, I am dedicated freelancer starting a career here on Upwork Platform. I have successfully worked for a freelance agency outside Upwork. I can provide excellent service for your customers such as answering emails, using ticket systems, dealing with chats or inbound and outbound calls. (All in Spanish and Portuguese BR languages.) I also know how to use in a basic level platforms such as Zendesk, Office365 and Google suits.

Zendesk
General Transcription
Interpersonal Skills
Administrative Support
Communication Etiquette
Email Communication
Phone Support
Inbound Inquiry
Freshdesk
$5 hourly
- 5.0/5
- (1 job)
My name is Zoraide, I'm a virtual assistant, I have 5 years of experience in the customer service area, I have experience in the biggest service platforms. Experience also in conversion of slips and abandoned cart. Order processing. I have a customer service team in English, Spanish and Portuguese.

Zendesk
Customer Support
GoDaddy
Customer Service
Shopify
Trello
$5 hourly
- 5.0/5
- (4 jobs)
A Talented woman in customer service, with all skills developed to provide the best service to customers, with more than 4 years of experience and the best skills to offer quality work to my clients. Honest, patient and responsible :-)

Zendesk
Brazilian Portuguese Dialect
Translation
Castilian Spanish
Phone Communication
Incident Management
Travel Planning
Writing
Social Media Content Creation
Social Media Management
$28 hourly
- 5.0/5
- (5 jobs)
5+ years of experience in customer service, customer support, and technical support. Bilingual (fluent in English and Portuguese), problem solver profile Experienced user of the following CRM tools: * Helpshift * Zendesk * Dixa * iLog (AppleCare CRM tool) * Freshdesk * Hubspot Experienced user of the SaaS Office 365* Experienced user of data analysis platforms, such as: * Sisense for cloud data teams (Former Periscope Data) * Power BI Technician knowledge of the systems: * iOS, * MacOS, and * WatchOS

Zendesk
Answered Ticket
Customer Support
Communication Etiquette
Email Support
Online Chat Support
Answering Product Questions
English
Technical Support
Customer Satisfaction
SaaS
Customer Service
Customer Support Plugin
Customer Relationship Management
CRM Software
$15 hourly
- 4.9/5
- (9 jobs)
Hello, my name is Paulo Victor, 22, I am a very ambitious young Brazilian and very eager to grow up, however, I know my limits and always keep my feet on the ground. I have a good knowledge in the customer service area, already working in it for over 2 years. My first jobs were with virtual assistance, the first an internship at a small real estate company, working through Facebook, Instagram and WhatsApp. The second, a formal job with a formal license, performed the service both via web and phone. My third professional experience was on the front line of support, fiber optic installer, dealing with customers all day. Anyway, I look for new opportunities in the job market, my goal is to contribute positively to the company aiming at my professional and personal growth. I intend to put my skills into practice and perform the role that I am given with determination, responsibility and a lot of interest in always acquiring new knowledge. Easy to understand, quick to learn, easy to communicate, organized, responsible for obligations and schedules, great interpersonal skills. I am available!

Zendesk
Product Knowledge
Proofreading
Communication Etiquette
Virtual Assistance
Brazilian Portuguese Dialect
Interpersonal Skills
Customer Support
Email Support
Portuguese
Order Tracking
Salesforce Service Cloud
$13 hourly
- 4.6/5
- (3 jobs)
Hello! I am Karina, business graduate. During my time in college I have been working on many extracurricular projects to develop my skills, I have worked as: junior entrepreneur, administrative assistant, on national and international events organizations. These different experiences bought me a strong collection of skills such as project management, critical thinking, planning, human resources, and customer relationship. I am very active in language, human behavior, sales, and social media studies, I also have a good command of office software, like Excel, Word, PowerPoint, and Google Drive. Moreover, I am fluent in English, Intermediary in Spanish, and native of the Portuguese language. I can contribute to your business with the most diverse types of activities from data entry, translation, market research and recruitment.

Zendesk
Administrative Support
Desktop Support
English
Customer Support
Latin American Spanish Accent
Technical Translation
Brazilian Portuguese Dialect
Interpersonal Skills
Candidate Evaluation
Data Entry
Time Management
Communications
Microsoft Excel
Typing
$6 hourly
- 5.0/5
- (4 jobs)
I have a Business course, I have worked as a Customer Service Representative and Social Media Evaluator, But I can also work as a Data Entry Clark, Virtual Assistant and e-Book Creater. I can speak and communicate in English and Portuguese fluently. I have a dedicated Workplace, Desktop and a stable Internet Connection. I am very reliable and I work as a Professional. Customer Service Representative: (1 year experience) ● Asking questions that solve problems ● Handling delays ● Blending templates and free text ● Writing in your company’s brand voice ● Pushing content that boosts sales ● Phone Support ● Zendesk ● Shopify Other Jobs: ● Web Research ● Data Entry ● PDF to Excel Conversions ● PDF to Word Conversions ● Gmail & Google Drive (Sheets, Docs) ● Microsoft Office (Word, Excel, PowerPoint) ● All Kind of Administrative Support Tasks

Zendesk
Customer Support
English to Portuguese Translation
Brazilian Portuguese Dialect
Translation
Customer Service
Customer Satisfaction
Google Docs
Data Entry
Email Support
Online Chat Support
Microsoft Excel
Business with 10-99 Employees
$30 hourly
- 5.0/5
- (2 jobs)
6 years experience with customer-facing and development of digital products from scratch. Acted as CX lead for a Fintech, leading a 100% remote team, and was responsible for the structuring of the Zendesk, Help Center, and all Customer Service processes. Lead and structured customer service team to ensure KPIs were met including under 2hr average response time over 2,000 tickets. All the customer experience led me to play product management tasks, prioritizing users and business needs. I developed a strong ability to work closely with product, engineering, marketing, CS, and design teams, defining new strategies and feature releases. Responsible for the management of product roadmaps, and prioritizing the Engineering team sprints, using Github to manage the issues and project management tools like Asana and Trello. I acted as a key person to help in the development, launch, and management of 30+ courses, live training, and online events, achieving 2,000+ new students for the platform, helping clients with autoresponder campaigns, lead magnets, and structuring email marketing campaigns through InfusionSoft. I gained experience in editing HTML and landing pages and used Optimizely to create A/B and multivariate tests. Also acted as a talent recruiter using the Bullhorn tool.

Zendesk
WordPress
Data Entry
Communications
Virtual Assistance
Agile Project Management
Project Management
Figma
Product Management
Jira
Customer Service
A/B Testing
GitHub
Trello
Asana
$5 hourly
- 5.0/5
- (10 jobs)
Hi, my name is Bruna. I have skills as a copywriter, translator, customer support, text formatter and related activities. I can help you with the following jobs. I like to have the freedom to be in touch with new projects every day, which also allows me to learn and always develop new skills. I am very excited to work with you. I translate your content from English to Portuguese as naturally and clearly as possible. I can transcribe your video I can assist with customer service I can help you correct your text, checking for grammar, spelling, punctuation, and more.

Zendesk
Data Entry
Translation
Virtual Assistance
Brazilian Portuguese Dialect
Customer Support
Customer Service
Portuguese to English Translation
Email Support
Portuguese
$15 hourly
- 5.0/5
- (3 jobs)
Passionate about leading times, taking care of people and encouraging them to do more. 10 years of experience in customer service, quality of service and always looking for new learning and challenges. Strong interpersonal skills, communicative, dynamic, curious and restless.

Zendesk
Leadership Skills
Customer Experience
Customer Insight Analysis
Booking Management System
Administrate
Customer Service Analytics
Customer Service
Microsoft Office
Hospitality & Tourism
Google Sheets
Slack
Community Management
Office Administration
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