The Best Zendesk Specialists For Hire In Canada

Check out Zendesk Specialists in Canada with the skills you need for your next job.

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$15 hourly
- 5.0/5
- (23 jobs)
I am a technical support engineer with five(5) years of experience diagnosing and resolving technical/customer concerns, including e-commerce and project management, Taking ownership of the product adoption and software quality., and working directly with customers in a consulting capacity throughout the entire software life-cycle. Troubleshoot and resolve application issues escalated from end-user and multitasking. Proficient in Windows-based environments, MS Office applications, Google Suite, Microsoft Office 365, Microsoft Azure, Remote tools, and CRM Tools. I have experience supervising and training clients/end users and Supporting customers via emails, phone calls, live chat and remoting tools. I am passionate about building strong customer relationships. Just click that INVITE!

Zendesk
Dropshipping
Shopify
Customer Satisfaction
Social Media Content Creation
Phone Communication
Administrative Support
Communication Etiquette
Time Management
Email Support
Data Entry
Personal Administration
Customer Support
Following Procedures
Product Knowledge
$20 hourly
- 5.0/5
- (23 jobs)
Are you looking for a reliable and detail-oriented professional to streamline your operations and ensure top-notch support for your business? You're in the right place! As an experienced Virtual Assistant and Customer Support Specialist, I’m here to help you stay organized, enhance your customer relationships, and free up your valuable time. My mission is to make your business run smoothly and efficiently by providing exceptional support tailored to your needs. Here’s what I bring to the table: 🔹 Customer Service Excellence: Friendly, professional, and prompt support via email, live chat, and phone to keep your customers satisfied. 🔹 Email Management: Inbox organization, filtering, and timely responses to ensure nothing gets missed. 🔹 Scheduling & Calendar Management: Flawless coordination of meetings, appointments, and deadlines. 🔹 Data Entry & Organization: Accurate and reliable data handling to keep your business on track. 🔹 Problem-solving skills: Quick to resolve issues and handle inquiries, ensuring seamless operations. 🔹 Administrative Support: Versatile assistance for everyday tasks like file management, reporting, and more. I am proficient in tools like Google Workspace, Microsoft Office Suite, Trello, and CRM platforms, and I adapt quickly to new systems. My goal is to bring efficiency and professionalism to every task, big or small. Let’s collaborate to lighten your workload and help your business thrive! Feel free to send an invite or message to discuss how I can make a difference. Looking forward to supporting your success!

Zendesk
Transaction Data Entry
Writing
Google Sheets
Email Support
Trello
Asana
HubSpot
Cold Calling
Online Chat Support
Customer Service
Scheduling
Google Workspace
Shopify
Data Entry
$23 hourly
- 5.0/5
- (2 jobs)
I've been working in customer service, experiences and operations field for over 7 years. My past experience has equipped me with strong communication, problem-solving, critical thinking, and relationship management skills. During my tenure as a Member Success Manager at GLG, a U.S. consulting firm, I consistently achieved top performance within the Member Success team. My commitment to customer satisfaction is reflected in a CSAT score consistently above 98%. I initiated and led several proactive campaigns across multiple teams, resulting in a 30% plus increase in customer renewal rates and boosted company revenue. I also surpassed productivity, quality, and availability goals by creating and analysing monthly progress reports and conducting training sessions. I am fluent in Chinese and English, and just started to learn French. I have advanced skills in Zendesk, Looker, Salesforce and Tymeshift.

Zendesk
SQLite
Data Analysis
Slack
ClickUp
UX & UI Design
Figma
Microsoft Excel
Project Management
Troubleshooting
Problem Solving
Looker
Customer Experience
Customer Service
$15 hourly
- 4.9/5
- (15 jobs)
I've been an Email Support Representative through Upwork for more than a year now. Prior to that, I've been with Convergys for almost 5 years. I've been handling inquiries, troubleshooting, escalations, billing and sales. I can work fast and accurate and with less supervision. I also have my own computer with reliable internet connection. Browsing the web and doing reports are part of my daily routine. I have been consistently passing my monthly scorecards with the lowest Average Handling Time (AHT) for both Live Chat and E-mail Support. I have handled Billing, Inquiries and Troubleshooting and Sales concerns.

Zendesk
Virtual Assistance
Freshdesk
Online Chat Support
Customer Satisfaction
Customer Service
Shopify
Email Communication
Data Entry
$20 hourly
- 4.0/5
- (3 jobs)
I am an experienced Customer Service Specialist. I am proficient in the use of Zendesk, Hubspot, Salesforce and Gorgias CRM tools. I am also proficient in the use of Amazon Seller Central, Woocommerce and Shopify. I am experienced in coordinating with warehouse teams to fulfill customer orders. I can process refunds, change orders, file claims for lost parcels and process replacement. I have impeccable communication skills and I pay attention to details. I am a fast learner, trustworthy and efficient. I am a good team player and have worked with a diverse group of people of different cultural backgrounds. Hiring me will be the best decision for your company because I am dedicated to whatever I do, 1000%.

Zendesk
Salesforce
Amazon Seller Central
Slack
Communication Skills
Customer Support
Salsify
Customer Service
Creative Writing
Gorgias
HubSpot
Online Chat Support
Email Support
Social Media Management
$75 hourly
- 5.0/5
- (10 jobs)
Data Professional with more than 8 years of experience working across multiple industries on Advanced excel and powerBI

Zendesk
Microsoft PowerPoint
Microsoft Access
Data Visualization
Microsoft Word
Tableau
SAS
Microsoft Excel
$50 hourly
- 5.0/5
- (7 jobs)
Welcome to my profile! I'm Christophe, and I bring over a decade of invaluable experience in eCommerce management, strategic consultation, technical support, and customer success to the Upwork community. About Me With a diverse background encompassing roles in technical support, account management, customer success, and leadership, I possess a versatile skill set and a deep understanding of the customer journey. My journey in the software industry has equipped me with the expertise needed to navigate the complexities of eCommerce with finesse. What Sets Me Apart 🚀 Proven Track Record I've had the privilege of collaborating with a wide spectrum of eCommerce businesses, ranging from mom-and-pop shops to large enterprises. Serving as a strategic partner, my unwavering commitment is to not just meet but exceed your business goals. 🌐 Global Perspective Having led international teams, managed projects, and optimized processes, I bring a global perspective to every project. Prior to jumping into eCommerce, my experience extends to working with innovative SaaS software companies, contributing to the success of tens of thousands of businesses worldwide. My Offerings 💼 eCommerce Management and Strategic Consultation Navigate the dynamic eCommerce landscape with confidence. From strategic planning to execution, I'm here to guide you every step of the way. 🛠️ Development and Optimization Stay ahead of the curve with cutting-edge development solutions and process optimization. Let's elevate your online presence with a website that truly reflects your brand. 🌟 Customer Support and Success Consultation Build lasting relationships with your customers through effective support and success strategies. Every positive interaction contributes to your brand's success. Let's develop a world-class support function or optimize your existing one. Why Choose Me I am thrilled to bring my expertise to Upwork and assist eCommerce brands in enhancing their online presence. Whether you're seeking assistance with eCommerce management, strategic consultation, development, or developing customer support, I have the skills and experience necessary to help you exceed your goals.

Zendesk
Customer Relationship Management
Process Optimization
Customer Experience
Startup Consulting
Ecommerce
Project Management
BigCommerce
Google
Microsoft Office
Shopify
Jira
$95 hourly
- 5.0/5
- (25 jobs)
I support businesses in executing their strategic and operational goals and workflow automation in order to achieve their overall vision in the easiest way possible. Super funnel creator and automation expert. Specializing in funnel and CRM automation and optimization. There is not a problem that can't be solved if you have the right creative mind dedicated to it! You know the feeling when you match up with an ABSOLUTE SUPERSTAR and your entire life and business becomes easier....That's me!💯 There is nothing better than having THE FREELANCER that can truly do it all! A one-stop shop for all your business needs! I help growing businesses build strategies and processes to accelerate their business, be intentional in their activities, automate their workflow, optimize their technology and connect with their audience. This can be anything from hiring, training, processes, SMM, technology implementation, goal setting, plus much more! I work with my clients to understand where their roadblocks are and create systems to overcome them, quickly! You need to focus on the ideas that generate money in your business. I do everything else to make your business run smoothly. I make your ideas come to reality so that you can run a more profitable and innovative business. As an entrepreneur, you usually have millions of ideas but never the time or attention to get that stuff DONE! Everyone needs someone they can trust. Someone they can offload literally ANYTHING onto and know that it will be done (and done right). No hand-holding, no time wasted with 1,000,000 revisions. Just DONE RIGHT! I work with business owners to make their ideas a reality! Once it's in my hands, it will be brought to life efficiently and successfully! I am a resourceful and versatile contractor with great experience supporting business growth and development. I strategize and problem-solve to ensure your business is running and growing smoothly. From administrative support and SMM through to online business management, hiring, and building operational efficiency, I use my entrepreneurial background and strong business acumen to help you grow your business. There isn't a technology I haven't mastered, a problem I haven't been able to solve, and a role I haven't loved! If you are looking for someone that you can throw ANYTHING to with absolute confidence, I am your person! A few technologies/systems that I have worked with (there are probably more that I haven't thought of yet). EMAIL/CRM: ActiveCampaing, InfusionSoft, AWebber, Kajabi, ConvertKit, MailChimp, Systeme.io, Close.io, HubSpot PROJECT MANAGEMENT/CRM: Trello, Monday.com, Slack, HubSpot MESSAGING/SUPPORT: Slack, Voxer, WhatsApp, ZenDesk MICROSOFT: Word, Outlook, Excel (expert), PowerPoint EDITING/SMM/GRAPHICS: Canva, Adobe Suite (Audition, Photoshop, Illustrator, InDesign, Premier, After Effects), DEVELOPMENT: WordPress, Systeme.io, Shopify, ClickFunnels, Squarespace, ClickFunnels, ThriveCart, SamCart, Zapier (expert), LeadPages, Swipepages, Converdy, WooCommerce, Shopify, Kajabi, Typeform, AfterShip, ShipStation, Interact SCHEDULING: Calendly, Acuity GSUITE: Sheets, Docs, Shared Drive, Drive File

Zendesk
Typeform
Zapier
ClickFunnels
Automation
WordPress
ActiveCampaign
Executive Coaching
Marketing Operations & Workflow
Business Management
Business Consulting
Customer Service
Business Operations
$180 hourly
- 5.0/5
- (70 jobs)
As a Procrastination Coach, my mission is to empower and inspire you to overcome procrastination and live a life that is productive, fulfilling, and aligned with your deepest values. I believe in the boundless potential within each of us to create positive, lasting change. Conquering Procrastination Together Life presents many opportunities, but procrastination can hold us back from achieving our true potential. Whether it's delaying important tasks, struggling with time management, or feeling overwhelmed by responsibilities, procrastination can be a significant barrier. Your Journey to Productivity and Growth I am here to guide you through overcoming procrastination, helping you develop effective strategies and rediscover your motivation. Together, we will: Overcome Limiting Beliefs: Identify and dismantle the mental barriers that lead to procrastination. Develop Effective Strategies: Create personalized plans and techniques to manage your time and tasks efficiently. Enhance Motivation: Find and sustain the drive needed to take action and achieve your goals. Support Every Step of the Way My role is to support you through your journey of overcoming procrastination, offering insights, strategies, and compassionate guidance. Whether you’re dealing with academic deadlines, work projects, or personal goals, I am here to help you find clarity and purpose. Achieve Your Goals Everyone deserves to live a productive and fulfilling life. Let’s embark on this journey together, transforming procrastination into productivity and dreams into accomplishments.

Zendesk
Price & Quote Negotiation
Project Management
Phone Communication
Data Entry
Recruiting
Proofreading
Translation
Google Docs
Customer Support
Account Management
Google Calendar
Phone Support
Article Writing
Customer Service
$50 hourly
- 5.0/5
- (16 jobs)
I am a highly efficient Human Resource and Administrative professional with over 15 years of diverse experience. I have a finely tuned attention to detail as well as a high standard of professionalism. I am a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I have developed excellent customer relation skills and take pride in delivering high quality customer service. Services offered include : - Customer Service Management - Online Business Management - Project Planning and Management - Social Media Marketing - Copywriting - Proofreading and Professional Writing - Sales - Research and Analytics

Zendesk
Social Media Management
Employee Training
Email Communication
Customer Service
Marketing Strategy
Data Entry
Social Media Marketing
Recruiting
Project Management
$25 hourly
- 4.7/5
- (47 jobs)
Originally from British Columbia, Canada, I embarked on a fast-paced academic journey, graduating high school early at 16 and obtaining my Administrative Assistant certificate. Since then, I've honed my administrative skills across diverse industries and environments. In 2016, I transitioned to the world of remote work, enjoying the flexibility and efficiency it offers (including the benefit of a home office!). I'm known for my positive attitude and collaborative spirit, fostering a productive and enjoyable work environment. I'm passionate about process improvement and constantly seek ways to streamline tasks. My extensive experience and knowledge base are valuable assets that I'm eager to bring to your team. Feel free to reach out or send an invitation to connect. I'm a prompt communicator and happy to schedule a meeting to discuss how my skills can benefit your needs. Thanks :)

Zendesk
Phone Communication
File Management
Lead Generation
English
Online Chat Support
Phone Support
Microsoft Office
Administrative Support
Customer Support
Email Etiquette
Consumer Goods
Customer Service
$20 hourly
- 5.0/5
- (37 jobs)
Majored and worked in business field for over 10 years. I am a quick learner to pick up essence in various industries. With a hope of enhancing global connections, I am dedicating myself in the translation in business to facilitate the cooperation between countries with language barriers. Aside from translation, I am able to provide business strategy and cultural insight as added value to my service based on my background in the field.

Zendesk
Customer Support
Live Chat Software
Slack
Shopify
QuickBooks Enterprise
HubSpot
Microsoft Excel
Microsoft Word
English to Mandarin Chinese Translation
Chinese to English Translation
Microsoft PowerPoint
Mandarin Chinese to English Translation
English to Chinese Translation
$6 hourly
- 5.0/5
- (2 jobs)
Hello, my name is Jose Coutigno, I have 6 years of experience in customer service, providing a first class service, being able to understand and effectively resolve any inquiries or issues that may arise with customers in English, Portuguese and Spanish. I have several experience in technical support, advice on promotional work in the sales area. I'm consider myself as a punctual, proactive, highly organized, adaptive, attention to detail, responsible, problem solver and committed to excellence. Mi mission is be able to apply and acquire knowledge into the different activities involved in the company; providing to the team great attitude, disposition and respect.

Zendesk
Castilian Spanish
Customer Experience Research
Customer Service
Customer Experience
English
Portuguese
Microsoft Word
Microsoft Excel
$20 hourly
- 4.9/5
- (84 jobs)
✅ Lost in translation? Let me be your bilingual GPS! As a professional translator, I'll make sure your words don't get lost in the linguistic maze. From English to French, I've got you covered. Let's bridge the language gap together! About me : a French NATIVE Translator with a FLUENT level in English. I grew up in a French-speaking country but I also have a very good knowledge of English-speaking culture. What I offer you/your online business : a high quality of TRANSLATION and COPYWRITING in both English and French. A Localization that keeps the essence of the original idea while making it sound natural and catchy in the target language. Words that attract customers and convert them to buyers : Let's secure the loyalty of all your customers with catching contents. I can also translate taking into account keywords that will improve your SEO in the target language. Please do not hesitate to contact me, so that we can discuss how we can work together to meet your business needs!

Zendesk
English to French Translation
Product Description
Online Chat Support
Customer Service
French
Sales Writing
Email Support
Writing
English
Translation
$17 hourly
- 4.8/5
- (21 jobs)
TOP RATED sur UPWORK, avec près de 5 ans d’expérience professionnelle en entreprise, je me mets aujourd’hui à votre disposition afin de vous offrir mes différents services et mon savoir-faire dans les domaines de la gestion de la clientèle et de l’assistance virtuelle en langue française. Je m’engage ici à vous fournir une meilleure assistance afin de vous aider dans l’atteinte de vos différents objectifs. Ainsi je reste disponible pour : 📌 La gestion de la clientèle de votre entreprise ; 📌La gestion du Service Après-Vente (Zendesk, Zoho, Gmail, Outlook) ; 📌L’assistance virtuelle (Slack,Dendreo) ; 📌Les saisies de données sur MS-Excel et Google-sheets ; 📌La saisie de texte sur MS-Word et Google-docs ; 📌La rédaction de questionnaire Google Forms ; 📌 La conception de vos documents Power point et Google Slide. Contacter moi pour une satisfaction assurée ainsi qu'une meilleure gestion de vos différents projets.

Zendesk
Translation
Insurance Consulting
Insurance Agency Operations
Google Workspace
Customer Service
Google Docs
Liability Insurance
Vehicle Insurance
Insurance
Data Entry
Insurance Policy Analysis
Insurance & Risk Management
$18 hourly
- 5.0/5
- (1 job)
I have worked closely with software developers, architects, designers, product owners and the business dev team to define the direction and approach to project design and execution. I have also played the role of a business analyst which involved converting the Business and Client Requirements to Product requirements, product development, QA and Delivery.

Zendesk
Customer Service
Online Chat Support
Customer Experience
Project Delivery
Project Analysis
HubSpot
Customer Support Plugin
Product Backlog
Scrum
$30 hourly
- 5.0/5
- (16 jobs)
Helping organizations improve efficiency, especially in globally distributed, remote teams. I have well-rounded experience in various support and management roles, including Operations Management, Human Resources/Labour Relations, Sales and Marketing, and Customer Support. My educational background is in Business Administration (concentration in Human Resources/Labour Relations), and I possess excellent communication skills through phone, email, and live chat as well as extensive experience in customer-facing roles. I am a dedicated and self-starting individual in the process of making the transition from the corporate world into freelance work. I have extensive experience in the following areas and am also a fast learner who is eager to learn new skills and develop my professional abilities: Email management Customer support Guest Experience Management Data Entry Recruitment and Selection Employee Onboarding and Retention Travel and accommodation booking Reporting and documentation Social media management Sales and Marketing Event Planning (In-Person and Virtual) Contract and Proposal Preparation Staffing and Scheduling General Administrative Support

Zendesk
Phone Communication
Interpersonal Skills
Scheduling
Customer Retention
Email Support
Human Resource Management
Staffing Needs
Recruiting
Communication Etiquette
Customer Experience
HR & Business Services
Customer Support
Data Entry
$30 hourly
- 4.8/5
- (9 jobs)
PMP certified project manager with 5 years of experience in leadership roles, implementing agile methodology in software development projects across various industries. I am passionate about seamlessly managing projects, collaborating with cross-functional teams, and creating value for businesses. I have wide experience streamlining operational processes, and leading teams to be more efficient in their service delivery. Skilled in utilizing project management tools like Jira, Confluence, Microsoft Excel, and Google Sheets. Proficient in Microsoft Office tools and experienced in managing multiple projects simultaneously. Strong interpersonal, team leadership, organizational, time management, and communication skills. Certifications include Project Management Professional (PMP) from the Project Management Institute (PMI) and Certified Scrum Master from the Scrum Alliance. Core competencies encompass technical skills in Microsoft Excel, Word, PowerPoint, Google Suite, ClickUp, Airtable, Trello, Jira, Confluence, and soft skills in team collaboration, client relationship management, data management, change management, and negotiation. Wide experience in focusing on stakeholder collaboration, process efficiency improvement, profit maximization, client satisfaction enhancement, and product visibility elevation. Adept at mitigating project risks, facilitating decision-making, overseeing quality solutions delivery, and streamlining administrative processes. Proven track record of implementing processes and plans that enhance efficiency, collaboration, and project success rates. Experienced in managing and coordinating multiple projects, optimizing deliverables, and communicating project status effectively to stakeholders Let's Collaborate: If you're seeking a reliable and results-driven professional to elevate your projects, manage teams, or provide executive support, I'm here for you! Let's collaborate and achieve your goals together. Feel free to reach out, and let's turn your visions into reality.

Zendesk
Email Support
Online Chat Support
Customer Service
Technical Support
Customer Support
Slack
Data Entry
Customer Satisfaction
Administrative Support
$20 hourly
- 5.0/5
- (3 jobs)
Welcome to my profile! I'm Tímea, an experienced virtual assistant specializing in content writing. With a strong foundation in customer support and a Bachelor of Arts degree in English and American Studies, I bring a unique set of skills and expertise to the table. My background in customer support has equipped me with exceptional communication skills, an acute attention to detail, and the ability to understand and address client needs effectively. These qualities, combined with my passion for writing, have propelled me to become an amazing content writer in both English and Hungarian. Drawing on my degree in English and American Studies, I possess a deep understanding of language, literature, and effective communication techniques. This academic background has honed my writing skills, enabling me to craft compelling and engaging content that resonates with readers. Additionally, my experience in customer support has taught me the art of empathetic communication, active listening, and problem-solving. These skills translate seamlessly into my content writing, as I can understand and connect with the target audience, ensuring that the content meets their needs and delivers the desired message. With a keen eye for detail and the ability to research and incorporate Surfer SEO optimization techniques, I ensure that the content I create is not only well-written but also optimized for search engines. This combination of strong writing skills, audience understanding, and SEO knowledge allows me to deliver content that not only captivates readers but also drives organic traffic to your website. As a virtual assistant, I am highly organized, efficient, and capable of managing multiple projects simultaneously. My ability to meet deadlines and adapt to various industries and topics allows me to deliver high-quality content consistently. Whether you need blog posts, articles, website copy, or social media content, I am here to provide you with compelling, Surfer SEO optimized writing that captures your brand's voice and engages your target audience. Let's collaborate and elevate your content strategy to new heights. Reach out to me, and let's discuss how I can help you achieve your content goals!

Zendesk
SEO Writing
Customer Service
Twilio
Customer Support
Hungarian to English Translation
SEO Content
US English Dialect
British English Accent
Atlassian Confluence
English Tutoring
Podcast Writing
Microsoft Word
Content Writing
Translation
Hungarian
English
$35 hourly
- 0.0/5
- (1 job)
As a customer-centric and solution-oriented project manager, I embark on the path of seeking advancement opportunities; my goal is not only to elevate my career but also to nurture my professional growth. I am armed with a unique blend of expertise in email marketing, merchandising, Shopify, customer support, with a few other tricks up my sleeve! I am eager to contribute my skills and knowledge to a dynamic team, where I can play a pivotal role in propelling businesses to new heights. Project Management: - Embracing the principles of flexibility, collaboration, and continuous improvement, Agile & Waterfall has become an integral part of my approach to project management. By breaking down complex tasks into manageable iterations, fostering open communication within cross-functional teams, and adapting to changing requirements, I have successfully delivered projects with improved efficiency, enhanced quality, and timely delivery. Email Marketing: - By leveraging its power, I have witnessed firsthand how it can effectively engage audiences, drive conversions, and build long-lasting relationships with customers. Through thoughtful strategies, meticulous segmentation, and compelling content, I have successfully crafted email campaigns that consistently deliver exceptional results. Whether it's creating captivating subject lines, designing visually appealing templates, or optimizing delivery times, I understand the intricacies of email marketing and can help businesses reach their full potential. Merchandising and Shopify: - I have immersed myself in curating engaging online shopping experiences, ensuring that each customer journey is seamless and delightful. By carefully selecting and presenting products, optimizing product descriptions, and maximizing user experience, I have driven significant improvements in sales and customer satisfaction. My familiarity with the Shopify platform has allowed me to leverage its powerful features and extensions to create visually stunning and highly functional e-commerce websites that captivate visitors and convert them into loyal customers. Customer Support: - My commitment to exceptional customer support has led me to become an expert in email and chat support systems as well as data entry. Recognizing the value of prompt and personalized assistance, I have dedicated myself to understanding customers' needs, providing insightful solutions, and ensuring their overall satisfaction. By leveraging these skills effectively, I have contributed to building strong customer relationships and enhancing brand loyalty. Tools I'm Proficient In: - Shopify/ Shopify Plus - Klaviyo/eClincher for scheduling - Magento 2 - PM Tools (ClickUp, Monday.com, Notion, Asana, Harvest, etc) - CRM Tools (Zendesk, SalesForce) I am eagerly looking forward to the opportunity to discuss further how my experience and skills align with your organization's needs.

Zendesk
Email Marketing
Customer Service
Salesforce
Business Management
Order Management
Project Management
Magento 2
Ecommerce
Management Skills
Shopify Templates
Webflow
Shopify
Microsoft Office
$10 hourly
- 5.0/5
- (10 jobs)
Hello! I’m Lade, a versatile and dedicated professional with a strong background in administrative support, project management, and customer service. With over 5 years of experience, I bring a unique blend of organizational skills, strategic thinking, and a passion for delivering exceptional client experiences. What I Offer: Virtual Assistance: From managing schedules, emails, and data entry to handling complex administrative tasks, I ensure that your day-to-day operations run smoothly and efficiently. My goal is to free up your time so you can focus on what matters most. Project Management: Whether you’re launching a new initiative or need help keeping ongoing projects on track, I provide the structure and oversight required to meet deadlines and achieve your goals. I’m proficient in tools like Trello, Asana, and Microsoft Project, ensuring seamless collaboration and communication. Customer Support: I have a proven track record of resolving customer inquiries quickly and effectively, enhancing customer satisfaction, and building long-term relationships. I’m skilled in using CRM systems like Salesforce and Zendesk, and I’m committed to delivering top-notch service with every interaction. Why Choose Me? Detail-oriented: I pay close attention to the details, ensuring that nothing falls through the cracks and that all tasks are completed to the highest standard. Proactive Problem Solver: I anticipate and address challenges proactively, keeping projects on track and clients happy. Excellent Communication: Clear and consistent communication is key to my work. I keep all stakeholders informed and ensure that everyone is on the same page. Adaptable and Tech-Savvy: I quickly adapt to new tools and technologies, making it easy to integrate into your existing workflows. Let’s Work Together! I’m excited to bring my expertise to your team and help you achieve your business objectives. Whether you need someone to handle your day-to-day tasks, manage a critical project, or provide stellar customer support, I’m here to help. Let’s connect and discuss how I can contribute to your success!

Zendesk
ClickUp
Asana
Administrative Support
Light Bookkeeping
Procedure Documentation
Technical Support
Google Workspace
Project Management
Virtual Assistance
Phone Communication
Customer Engagement
Email Communication
Microsoft Office
Data Entry
$10 hourly
- 5.0/5
- (2 jobs)
Hello, Welcome to my profile. I’m Jane. Are you tired of hiring a customer support who do not know how to handle your business. Then am your your solution My work is based on my commitment to my customers and delivering high -level services. My Area of Expertise Appointment setting Calendar management Set up meeting with clients Organizing files, folders, and e-mails, Responding to customers inquiries etc

Zendesk
Online Chat Support
Appointment Setting
Email Support
$15 hourly
- 4.9/5
- (22 jobs)
Why choose me for your business needs: 🚀 Proven Results: With 7+ years of experience, I deliver tailored, strategic solutions that elevate businesses across industries, from IT support and full-stack web development to Salesforce development and graphic design. 🛠️ Salesforce Expertise: As a Salesforce Developer, I’ve helped clients streamline processes, automate workflows, and improve efficiency using Apex, Visualforce, and Lightning Web Components (LWC). My solutions drive results in industries like Sales, Service, Healthcare, and Financial Cloud. 💡 Full-stack Problem Solver: Skilled in HTML, CSS, JavaScript, and Adobe Creative Suite, I create user-centric websites that convert. Plus, I troubleshoot complex issues on Windows, Mac, and Ubuntu systems and manage network security to keep your operations running smoothly. 🔒 Security and Stability: Proficient in Active Directory, Azure AD, and Microsoft Teams, I ensure seamless integration and security of systems—so you can focus on what matters. 📈 Client Satisfaction: I consistently receive 5-star reviews for going above and beyond in every project. My clients trust me to deliver high-quality solutions that meet their unique needs—quickly and efficiently. What my clients say: "Salim transformed our business by bringing our IT in-house and ensuring our staff received the best support possible. His quick problem-solving and ongoing assistance have made all the difference." "Salim's work ethic is unmatched. He doesn't just meet expectations—he exceeds them, ensuring we always get the best results." What I offer: ✅ Salesforce Development (custom objects, workflows, automation) ✅ IT Support and Maintenance (system setup, troubleshooting, security) ✅ Full Stack Web Development (HTML, CSS, JavaScript) ✅ Network and Security Management (TCP/IP, LAN/WAN, Windows Server) ✅ Graphic Design (logos, branding, marketing materials) 🌟 Certified Salesforce Administrator and Platform Developer I (PD1) 🌟 CompTIA A+, Zendesk, Google IT Support, CCNA, and Office 365 Admin Console Let’s make your tech work harder for you—whether it’s building a robust Salesforce platform, developing websites that convert, or keeping your IT systems secure and efficient. Choose me, and you’re choosing a partner invested in your success.

Zendesk
Cisco Certified Entry Networking Technician
Computer Hardware
Computer Network
Administrative Support
Slack
Help Desk Software
Customer Service
Web Design
Ticketing System
Helpdesk
IT Support
Web Development
Graphic Design
Python
$24 hourly
- 5.0/5
- (1 job)
I have experience in administration and human resources. For 5 years I've done clerical and logistics worked as team leader managing 3 teams of up to 15 people. I have implemented new procedures and been in charging of recruiting. I'm looking for an opportunity that will challenge me where I can expand in my existing skill set and learn new programs as I go. I take pride in being detail oriented, multitasking and consistently trying to get better.

Zendesk
System Maintenance
Microsoft OneNote
Presentations
Customer Service
Microsoft Office
Customer Retention Strategy
Microsoft Word
Microsoft Excel
Customer Retention
Microsoft Outlook
$60 hourly
- 0.0/5
- (2 jobs)
Skilled in SQL, Python, HTML, Tableau, and Looker, I can contribute to improving your organization's data architecture and business intelligence setup. I also have strong experience configuring enterprise business tools like HubSpot or Salesforce and would be able to work with your team on a part-time basis right away to implement new revenue tools or to fill gaps in the management of your organization's business technologies.

Zendesk
Salesforce
DocuSign
Salesforce CRM
Salesforce Lightning
Salesforce Service Cloud
Looker
HubSpot
Business Operations
Marketo
Salesforce Sales Cloud
Analytics
Intercom
SQL
$88 hourly
- 0.0/5
- (1 job)
Hello! My name is Ilya and I'm a retool expert developer. But what does that really mean to you? From my experience in helping countless teams, it's likely that you're stuck in one of the situations below. The good news here is that I'm an expert at making these problems disappear! - You need a cost-effective way to build some internal tools Let's face it. Developers are pretty expensive. And when you're building a company from the ground up, it's hard to justify the overhead of setting up an infrastructure, backend services, and a frontend just to update a customer's email. - Your developers spend a small, but significant, amount of time solving tickets that involve manual database updates because you can't spare the resources to build customer support tools Wouldn't it be great if your $100,000+/year developer could spend more of their time on your core product? - You have a lot of data but it's all over the place and not connected in any significant way so you spend a lot of time working in spreadsheets You would also fall into this vein if you spend a lot of time manually traversing and analyzing spreadsheet data. - You spend a lot of time thinking about and doing a manual task you wish could just finally be automated Take this for instance. You have some customer data that gets uploaded to your preferred sales CRM. You (or someone on your team) needs to pull an export, organize the data, and import it. It takes about a few in a single week, and it's been like that for months. If you could automate this, you would save yourself (X hours * X rate * 4 weeks) a month! There was one time where I've automated $8,000/mo in labor costs, in 5 hours. - You want to prototype and build something quickly so you can start showing it to your customers - You want to have your operations managed at a lower cost - You or your team spend a lot of time on repetitive reconciliation/accounting where you're doing the same task over and over again If you fall within any of these points - and even if you don't - I'd love to chat and see where I can help solve your problems so you can sleep better at night.

Zendesk
Customer Experience
Zendesk API
Sales Analytics
GraphQL
Web Design
Data Analytics
BigQuery
Next.js
JavaScript
SQL
React
TypeScript
Front-End Development
$40 hourly
- 0.0/5
- (0 jobs)
I am a passionate, ambitious, and performance-driven bilingual customer service professional with 8 years of hands-on experience working in Quality Assurance and Control, Learning, and Development, Inbound and Outbound Services, and Digital support in a B2B, SaaS, and banking environment. I have worked directly with a team of over 400 Contact Centre staff which involves a complete understanding of the policies and procedures, products and service offerings, and staff needs, to drive a positive customer experience, whilst achieving and surpassing productivity. Known for strong analytical and problem-solving prowess, with the ability to proffer solutions that have resulted in tracked operational effectiveness.

Zendesk
Jira
Data Analytics
Online Chat Support
Mergers & Acquisitions
Microsoft Visio
Chat Plugin
Customer Acquisition
Discord
SaaS
Microsoft Power BI
SQL
Microsoft Excel
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