Hire the best Zendesk Specialists in Canada
Check out Zendesk Specialists in Canada with the skills you need for your next job.
- $8 hourlyI am a technical support engineer with five(5) years of experience diagnosing and resolving technical/customer concerns, including e-commerce and project management, Taking ownership of the product adoption and software quality., and working directly with customers in a consulting capacity throughout the entire software life-cycle. Troubleshoot and resolve application issues escalated from end-user and multitasking. Proficient in Windows-based environments, MS Office applications, Google Suite, Microsoft Office 365, Microsoft Azure, Remote tools, and CRM Tools. I have experience supervising and training clients/end users and Supporting customers via emails, phone calls, live chat and remoting tools. I am passionate about building strong customer relationships. Just click that INVITE!ZendeskDropshippingShopifyCustomer SatisfactionSocial Media Content CreationPhone CommunicationAdministrative SupportCommunication EtiquetteTime ManagementEmail SupportData EntryPersonal AdministrationCustomer SupportFollowing ProceduresProduct Knowledge
- $20 hourlyI am a virtual assistant with several years of experience providing administrative and executive support services to clients across various industries. As a dedicated and detail-oriented professional, I take pride in my ability to help individuals and businesses manage their day-to-day operations efficiently and effectively. My expertise includes managing calendars, project management, scheduling appointments, making travel arrangements, handling email and phone correspondence, data entry, and conducting research. I am also proficient in various software and tools such as ClickUp, Microsoft Office, Google Suite, Dropbox, Asana, Trello, and more. My communication skills are top-notch, allowing me to interact with clients and their stakeholders in a professional and friendly manner. I have experience working with international clients and am able to adapt to different time zones and cultural nuances. As a virtual assistant, I understand the importance of confidentiality, reliability, and meeting deadlines. I am committed to providing timely and accurate support to help clients achieve their goals and relieve them of administrative burdens. If you are looking for a trustworthy and efficient virtual assistant, I am ready to work with you. Let's connect and discuss how I can help streamline your operations and improve your productivity.ZendeskEmail SupportOnline Chat SupportCustomer ServiceTechnical SupportCustomer SupportSlackData EntryCustomer SatisfactionAdministrative Support
- $15 hourlyI am a hardworking and dedicated individual who takes pride in getting things done and learning new things. I have worked in administrative and customer roles over the past 20 years both virtually and in a brick and mortar building. I am proficient in: Microsoft suite of programs, Word, Excel, PowerPoint Google Docs Adobe X Pro I am AML certified. I am very computer savvy with both hardware and programs. I have experience in live chats, email correspondence, creating spreadsheets and many other tasks. I take pride in the pursuit of learning something new everyday, in meeting deadlines. I work well as a team or on my own. My motto has always been there is nothing you can not learn or accomplish if you put your mind to it. I look forward to providing excellent service in every task you entrust to me. I know you wont be sorry giving me an opportunity.ZendeskPhone SupportZendesk APIAdministrative SupportOrder TrackingShopifyMicrosoft PowerPointMicrosoft OutlookAdobe PDFData EntryGoogle DocsProduct ListingsMicrosoft VisioBatch Proof Reports
- $75 hourlyData Professional with more than 8 years of experience working across multiple industries on Advanced excel and powerBIZendeskTableauData VisualizationMicrosoft AccessMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSASPowerBIExcel
- $50 hourlyWith my extensive background in eCommerce management and strategic consultation, as well as customer support and customer success consultation, I bring over a decade of software industry experience to the table. I've held various roles in technical support, account management, customer success and leadership which have equipped me with a diverse skill set and a comprehensive understanding of the customer journey. I have had the privilege of working with a diverse range of eCommerce businesses, from mom-and-pop shops to large enterprises. As a strategic partner, my goal has always been to help my clients meet and exceed their business goals. I have led international teams, managed projects, optimized processes, and solved complex problems, leveraging my resources and relationships to ensure my clients' success. In my career, I have also gained valuable experience working with innovative software companies that have contributed to the success of tens of thousands of businesses worldwide. I am excited to bring this expertise to the table and help eCommerce brands enhance their online presence. Whether you're looking for assistance with eCommerce management and strategic consultation, development, or customer support or customer success consultation, I have the skills and experience necessary to help you exceed your goals.ZendeskCustomer Relationship ManagementProcess OptimizationCustomer ExperienceStartup ConsultingEcommerceProject ManagementBigCommerceMicrosoft OfficeShopifyJira
- $75 hourlyI support businesses in executing their strategic and operational goals and workflow automation in order to achieve their overall vision in the easiest way possible. Super funnel creator and automation expert. Specializing in funnel and CRM automation and optimization. There is not a problem that can't be solved if you have the right creative mind dedicated to it! You know the feeling when you match up with an ABSOLUTE SUPERSTAR and your entire life and business becomes easier....That's me!💯 There is nothing better than having THE FREELANCER that can truly do it all! A one-stop shop for all your business needs! I help growing businesses build strategies and processes to accelerate their business, be intentional in their activities, automate their workflow, optimize their technology and connect with their audience. This can be anything from hiring, training, processes, SMM, technology implementation, goal setting, plus much more! I work with my clients to understand where their roadblocks are and create systems to overcome them, quickly! You need to focus on the ideas that generate money in your business. I do everything else to make your business run smoothly. I make your ideas come to reality so that you can run a more profitable and innovative business. As an entrepreneur, you usually have millions of ideas but never the time or attention to get that stuff DONE! Everyone needs someone they can trust. Someone they can offload literally ANYTHING onto and know that it will be done (and done right). No hand-holding, no time wasted with 1,000,000 revisions. Just DONE RIGHT! I work with business owners to make their ideas a reality! Once it's in my hands, it will be brought to life efficiently and successfully! I am a resourceful and versatile contractor with great experience supporting business growth and development. I strategize and problem-solve to ensure your business is running and growing smoothly. From administrative support and SMM through to online business management, hiring, and building operational efficiency, I use my entrepreneurial background and strong business acumen to help you grow your business. There isn't a technology I haven't mastered, a problem I haven't been able to solve, and a role I haven't loved! If you are looking for someone that you can throw ANYTHING to with absolute confidence, I am your person! A few technologies/systems that I have worked with (there are probably more that I haven't thought of yet). EMAIL: ActiveCampaing, InfusionSoft, AWebber, Kajabi, ConvertKit, MailChimp, PROJECT MANAGEMENT: Trello, Monday.com MESSAGING/SUPPORT: Slack, Voxer, WhatsApp, ZenDesk MICROSOFT: Word, Outlook, Excel (expert), PowerPoint EDITING/SMM/GRAPHICS: Canva, Adobe Suite (Audition, Photoshop, Illustrator, InDesign, Premier, After Effects), DEVELOPMENT: WordPress, Systeme.io, Squarespace, ClickFunnels, ThriveCart, Zapier, WooCommerce, Shopify, Kajabi, Typeform SCHEDULING: Calendly, Acuity GSUITE: Sheets, Docs, Shared Drive, Drive FileZendeskTypeformZapierClickFunnelsAutomationWordPressActiveCampaignExecutive CoachingMarketing Operations & WorkflowBusiness ManagementBusiness ConsultingCustomer ServiceBusiness Operations
- $45 hourlyI am a dedicated, motivated, aggressive leader who is committed to excellence in all that I do! Over 20 years of experience in various industries. I think quickly on my feet, I can think outside the box, and I am constantly trying to find ways to improve upon current systems to make them run more efficiently. I'm very independent and can work with little to no supervision. If you say "do this", I will get it done for you on time every time! I really enjoy a good challenge and I like to push above and beyond my limits to deliver the best possible service. I am also very punctual, if I am not there on time, I am always there are at least 5 minutes early. I am fluent in English and Spanish. Let me help you take your business to the next level!ZendeskGoogle CalendarGoogle DocsData EntryTranslationProofreadingArticle WritingRecruitingPhone SupportTelephone HandlingPrice/Quote NegotiationProject ManagementCustomer SupportCustomer ServiceAccount Management
- $50 hourlyI am a highly efficient Human Resource and Administrative professional with over 15 years of diverse experience. I have a finely tuned attention to detail as well as a high standard of professionalism. I am a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I have developed excellent customer relation skills and take pride in delivering high quality customer service. Services offered include : - Customer Service Management - Online Business Management - Project Planning and Management - Social Media Marketing - Copywriting - Proofreading and Professional Writing - Sales - Research and AnalyticsZendeskSocial Media ManagementEmployee TrainingEmail CommunicationCustomer ServiceMarketing StrategyData EntrySocial Media MarketingRecruitingProject Management
- $35 hourlyI have hosted hundreds of zoom meetings and conference events in French and English. I am a Bilingual, customer oriented Tech support specialist with CompTIA A+ Certification. I am also a CISOC certified Interpreter. I do simultaneous and consecutive interpretation into French and English. Being fluently bilingual allows me to easily interact with people from various backgrounds. I also speak Lingala and Swahili Languages. My other services are Translation, Transcription and Voice recording. Let’s connect!ZendeskNative FluencyContent LocalizationComputer SkillsAudio TranscriptionOver-the-Phone InterpretingSimultaneous InterpretingEnglish to French TranslationZoom Video ConferencingAudio RecordingLingalaLive InterpretationProofreadingTranslationFrench
- $45 hourlyI have an educational background in engineering and 4 years of work experience at SaaS startups. Feel free to contact me for an estimate regarding your specific project. Some softwares and applications I am experienced in are: • AutoCAD & Revit • Google & Microsoft Suite • Google Analytics • Confluence & Jira • Pendo, Mailchimp, Mandrill, Mailgun • WordPress, HTML5, CSS3 • SQL Queries • Python, Matlab • Salesforce, Zendesk, FreshdeskZendeskData AnalysisWordPressMailchimpContent MarketingSEO WritingBlog WritingTechnical Writing
- $30 hourlyHelping organizations improve efficiency, especially in globally distributed, remote teams. I have well-rounded experience in various support and management roles, including Operations Management, Human Resources/Labour Relations, Sales and Marketing, and Customer Support. My educational background is in Business Administration (concentration in Human Resources/Labour Relations), and I possess excellent communication skills through phone, email, and live chat as well as extensive experience in customer-facing roles. I am a dedicated and self-starting individual in the process of making the transition from the corporate world into freelance work. I have extensive experience in the following areas and am also a fast learner who is eager to learn new skills and develop my professional abilities: Email management Customer support Guest Experience Management Data Entry Recruitment and Selection Employee Onboarding and Retention Travel and accommodation booking Reporting and documentation Social media management Sales and Marketing Event Planning (In-Person and Virtual) Contract and Proposal Preparation Staffing and Scheduling General Administrative SupportZendeskRecruiting & RetentionRecruitingData EntryPhone CommunicationInterpersonal SkillsStaffing NeedsSchedulingCustomer RetentionCustomer ExperienceCustomer SupportHR & Business ServicesHuman Resource ManagementCommunication EtiquetteEmail Support
- $18 hourlyAre you looking for a special virtual assistant to help you in your business to improve your business development experience and generate happy and loyal customers? These are the task I can help your business with: - Email enquiries and customer support. - Orders fulfillment with suppliers. - Handling tracking and returns / refunds. - Social media engagement - messages, comments and moderation. - Scheduling. - Bookkeeping. These are the tools I am knowledgeable in, to provide the best service and onboarding process with your business: - Shopify. - Etsy. - Oberlo. - Aliexpress. - Printify. - Reamaze. - Zendesk. - Gorgias. - Trello, Airtable, SmartSheet and AsanaZendeskSocial Customer ServiceLight BookkeepingCustomer EngagementFile MaintenanceEmail SupportOberloShopifyCustomer SatisfactionSocial Media ManagementCommunication SkillsBookkeepingCustomer Service
- $20 hourlyWelcome to my profile! I'm Tímea, an experienced virtual assistant specializing in content writing. With a strong foundation in customer support and a Bachelor of Arts degree in English and American Studies, I bring a unique set of skills and expertise to the table. My background in customer support has equipped me with exceptional communication skills, an acute attention to detail, and the ability to understand and address client needs effectively. These qualities, combined with my passion for writing, have propelled me to become an amazing content writer in both English and Hungarian. Drawing on my degree in English and American Studies, I possess a deep understanding of language, literature, and effective communication techniques. This academic background has honed my writing skills, enabling me to craft compelling and engaging content that resonates with readers. Additionally, my experience in customer support has taught me the art of empathetic communication, active listening, and problem-solving. These skills translate seamlessly into my content writing, as I can understand and connect with the target audience, ensuring that the content meets their needs and delivers the desired message. With a keen eye for detail and the ability to research and incorporate Surfer SEO optimization techniques, I ensure that the content I create is not only well-written but also optimized for search engines. This combination of strong writing skills, audience understanding, and SEO knowledge allows me to deliver content that not only captivates readers but also drives organic traffic to your website. As a virtual assistant, I am highly organized, efficient, and capable of managing multiple projects simultaneously. My ability to meet deadlines and adapt to various industries and topics allows me to deliver high-quality content consistently. Whether you need blog posts, articles, website copy, or social media content, I am here to provide you with compelling, Surfer SEO optimized writing that captures your brand's voice and engages your target audience. Let's collaborate and elevate your content strategy to new heights. Reach out to me, and let's discuss how I can help you achieve your content goals!ZendeskSEO WritingCustomer ServiceTwilioCustomer SupportHungarian to English TranslationSEO ContentUS English DialectBritish English AccentAtlassian ConfluenceEnglish TutoringPodcast WritingMicrosoft WordContent WritingTranslationHungarianEnglish
- $8 hourly✅ E-Commerce Customer Service Expert ✅ Lead Generation Expert ✅ I pride myself as a multi-talented freelance customer service professional with an unwavering commitment to Customer Service and Sales Improvement Personnel ✅ I have a natural ability to build productive relationships, resolve complex issues and win customer loyalty, creatively upsell, cross-sell and use tact with diplomacy in achieving win-win outcomes. ✅I have SIX awesome years of experience in customer service embedded with sales, I am result-oriented, and I have an excellent command of the English Language. ✅ I regularly complete my tasks and can help provide excellent results in your Customer Service business. In addition to this, I possess natural abilities for sales and marketing initiatives. ✅ With me, you do not just hire service, but passion, professionalism, and accuracy because I'll always give everything to a job that allows me to do what I love, customer service embedded with sales. ✅ I am eager to work with you to provide reliable, consistent, and high-quality work/service. OTHER ATTRIBUTES ✅ Over 6 years of experience in technical support and customer service. ✅ Office 365 support specialist ✅ Ability to provide support for SaaS/product. ✅ Customer retention focus, quick response times. ✅ Resourceful and efficient. ✅ Flexibility and Excellent Team Player ✅ Tech-savvy and fast learner. ✅ Ability to work with little or no supervision. ✅ Data entry specialist. ✅ I work across different time zone in compliance with security, privacy policies, and standards. Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs I would love to work with you 😉ZendeskCustomer ServiceOnline Chat SupportTicketing SystemPhone SupportCustomer SatisfactionSocial Media MarketingB2B MarketingTechnical SupportSales & MarketingLead Generation
- $35 hourlyAs a customer-centric and solution-oriented project manager, I embark on the path of seeking advancement opportunities; my goal is not only to elevate my career but also to nurture my professional growth. I am armed with a unique blend of expertise in email marketing, merchandising, Shopify, customer support, with a few other tricks up my sleeve! I am eager to contribute my skills and knowledge to a dynamic team, where I can play a pivotal role in propelling businesses to new heights. Project Management: - Embracing the principles of flexibility, collaboration, and continuous improvement, Agile & Waterfall has become an integral part of my approach to project management. By breaking down complex tasks into manageable iterations, fostering open communication within cross-functional teams, and adapting to changing requirements, I have successfully delivered projects with improved efficiency, enhanced quality, and timely delivery. Email Marketing: - By leveraging its power, I have witnessed firsthand how it can effectively engage audiences, drive conversions, and build long-lasting relationships with customers. Through thoughtful strategies, meticulous segmentation, and compelling content, I have successfully crafted email campaigns that consistently deliver exceptional results. Whether it's creating captivating subject lines, designing visually appealing templates, or optimizing delivery times, I understand the intricacies of email marketing and can help businesses reach their full potential. Merchandising and Shopify: - I have immersed myself in curating engaging online shopping experiences, ensuring that each customer journey is seamless and delightful. By carefully selecting and presenting products, optimizing product descriptions, and maximizing user experience, I have driven significant improvements in sales and customer satisfaction. My familiarity with the Shopify platform has allowed me to leverage its powerful features and extensions to create visually stunning and highly functional e-commerce websites that captivate visitors and convert them into loyal customers. Customer Support: - My commitment to exceptional customer support has led me to become an expert in email and chat support systems as well as data entry. Recognizing the value of prompt and personalized assistance, I have dedicated myself to understanding customers' needs, providing insightful solutions, and ensuring their overall satisfaction. By leveraging these skills effectively, I have contributed to building strong customer relationships and enhancing brand loyalty. Tools I'm Proficient In: - Shopify/ Shopify Plus - Klaviyo/eClincher for scheduling - Magento 2 - PM Tools (ClickUp, Monday.com, Notion, Asana, Harvest, etc) - CRM Tools (Zendesk, SalesForce) I am eagerly looking forward to the opportunity to discuss further how my experience and skills align with your organization's needs.ZendeskEmail MarketingCustomer ServiceSalesforceBusiness ManagementOrder ManagementProject ManagementMagento 2EcommerceManagement SkillsShopify TemplatesWebflowShopifyMicrosoft Office
- $10 hourlyHello, Welcome to my profile. I’m Jane. Are you tired of hiring a customer support who do not know how to handle your business. Then am your your solution My work is based on my commitment to my customers and delivering high -level services. My Area of Expertise Appointment setting Calendar management Set up meeting with clients Organizing files, folders, and e-mails, Responding to customers inquiries etcZendeskOnline Chat SupportAppointment SettingEmail Support
- $25 hourlyAs the CEO of GoToCalls, I'm thrilled to highlight the exceptional qualities as our very own Chief Executive Officer (CEO) and our incredible team at GoToCalls. Together, we embody a commitment to excellence and innovation, with a wealth of experience in customer service support, call center supervision, and extensive sales expertise. Within our team, we collectively exhibit the following key strengths: Precision and Detail Orientation: Our team members are known for their meticulous approach, ensuring precision and accuracy in every task they undertake. Effective Communication: We excel at conveying creative and constructive ideas in an organized and professional manner, fostering collaboration and synergy within our ranks. Efficient Team Leadership: We have demonstrated the ability to lead and manage teams efficiently and effectively, bolstering our operational capabilities under the guidance of our CEO. Exemplary Work Ethic: We exhibit a strong work ethic and excel at multitasking, ensuring tasks are completed diligently and on time. Relationship Building: We establish and maintain positive relationships with clients and colleagues, cultivating a harmonious and collaborative work environment. Passion for Problem Solving: We bring a fervent dedication to providing innovative solutions to complex challenges, in line with the leadership of our CEO. Commitment to Customer Service Excellence: We share a steadfast dedication to delivering outstanding customer service, reflecting our commitment to customer satisfaction. Results-Driven Focus: We thrive in fast-paced, results-oriented environments, demonstrating a high level of motivation to achieve GoToCalls' goals under the strategic guidance of our CEO. Flexibility and Availability: We are willing and capable of working extended hours during overnight shifts and weekends when necessary, contributing to the dynamic nature of our team. In the Technical Realm: Expertise in Revenue Management: We possess proficiency in revenue management, encompassing market segmentation reviews, demand forecasting, pricing strategies and tactics, rate and inventory control, and the measurement of key performance indicators, with the guidance of our CEO. Tech-Savvy Leadership: Our team exhibits advanced knowledge of POS systems functionalities, Zendesk, ZOHO, Sales Force, and similar platforms, ensuring the continued robustness of our technology infrastructure, under the leadership of our CEO. This collective strength within GoToCalls is a testament to our commitment to excellence and innovation, with our CEO leading the way. Together, we stand poised to elevate our organization's customer service, sales, and management capabilities, solidifying GoToCalls' position as a leader in our industry.ZendeskPhone CommunicationAppointment SchedulingElearning LMS ConsultingTeam BuildingLeadership SkillsMicrosoft ExcelSalesZoho CRMOnline Chat SupportInformation ManagementAccount ManagementManagement SkillsEmail CommunicationCustomer Service Training
- $15 hourlyI am an experienced email marketing specialist with expertise in setting up automated email campaign, newsletter and email blast for businesses, organizations and companies to drive high profit margin consistently and nurture a highly converting email lead for their products and services. I do all of these on email marketing platforms such as ActiveCampaign, MailChimp, Klaviyo, Zendesk, Freshwork, GetResponse, Click Funnels, Aweber, Zoho, Mailgun, SendInBlue and a whole lot of others, leveraging on my constructive learning over the years and a proven email marketing strategy. I provide my clients with structured email list and lead generation, automated email campaign setup, email template design, automated newsletters and autoresponders, responsive, editable, customized email design, email list or lead management and segmentation, social media integration with emailing software, landing page design and management, custom opt-in page, landing page design, email signature design handling technical email issues as well as email bug fixing. I will handle all these email marketing related services on ActiveCampaign, MailChimp, Klaviyo, Zendesk, Freshwork, Get Response, Click Funnels, Aweber, Zoho Mail, Send In Blue, Hub Spot etc. Apart from these services, I offer my clients proven techniques and strategies on email marketing, specific to their business, to help them reach more engaging audience, increase sales via the social media and increase their ROI steadily. I will be your professional email marketing expert and help your company develop a more personalized relationships, increase sales from conversion that comes from custom opt-in pages and traffic from your website or social media handles. It's your chance to communicate with your audience, subscribers and audience directly in their inbox at a time that's convenient for them. Email may become one of your most effective marketing mediums when combined with the correct messaging. Why you should consider hiring me: ✅ Professional Dexterity: Having been taught under different email marketing ecosystem over the years, I am an expert email marketer with cognate experience. ✅First Hand Services: I deliver top-notch services to my clients, satisfying every of their requirements and serving the project with excellence. ✅Seamless Communication: I ensure I understand the project requirements of my client . I also ensure I update my clients periodically concerning every stage of the project. ✅ Delivery: I am a man of integrity, I deliver projects on time and I avoid disappointing the expectations of my clients. ✅ Revision and Support: I am open to enquiries, training and fixing issues on all services I provide to my clients. Over the years, I worked as email marketing specialist for different industries like fashion & beauty, real estate & construction, health & medical, education, restaurants & grocery etc, delivering excellent services in each case All I need to kick-start your project is a well-detailed description and explanation of your project in my inbox. I am convinced that I can handle your projects and provide you with excellent email marketing services. To the success of your project, LummyZendeskSEO Keyword ResearchBlog WritingContent WritingCampaign CopywritingAutomationEmail MarketingEmail & NewsletterEmail AutomationZoho CRMSendinblueActiveCampaignFreshworks CRMKlaviyoMailchimp
- $40 hourlyI've worked in RevOps & BizOps for several years, in addition to short working years in Marketing, IT, and Sales. Most recently, I've been laser focused on Sales Systems and Salesforce - I am a Certified Salesforce Advanced Admin, Platform App Builder, and Platform Developer 1. On a personal note, I am a bilingual in French and English and am passionate about sports!ZendeskSalesforceDocuSignSalesforce CRMSalesforce LightningSalesforce Service CloudLookerHubSpotBusiness OperationsMarketoSalesforce Sales CloudAnalyticsIntercomSQL
- $40 hourlyTalented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.ZendeskGoogle Workspace AdministrationTalkdeskOKTAMicrosoft WindowsDesktop ApplicationVPNWindows 7 AdministrationWindows AdministrationMicrosoft OfficeOffice 365Microsoft ExcelTicketing SystemCloud ComputingBug Fix
- $40 hourlyI am passionate about something new that makes me a faster learner in technology that can help my clients grow their projects or businesses. If you are looking for someone who can go deep in your business needs and help you deliver futures in time you found right person. I like my job and I'm doing my best for your success because for me Your success is my success. I will bring to life all your ideas!ZendeskFirebaseNode.jsBluetoothSmartphoneMac OS App DevelopmentFlutterReact NativeIonic FrameworkiOS SDKAndroid SDKiOSAndroidMobile App
- $50 hourlyI’m a seasoned operations and customer experience professional, specialized in driving growth and efficiency for SaaS, e-commerce, and dual-sided marketplaces. Leveraging years of leadership in entertainment, events, and tech startups, I'm your strategic partner in: • Implementing and optimizing SaaS and e-commerce platforms, with expertise in Shopify and CMS. • Leading project management initiatives from ideation to execution. • Designing and refining customer journey playbooks to enhance platform adoption and service excellence. • Harnessing data for actionable insights, ensuring strategic alignment and improved KPIs. • Consistent communication is key to success. Let's collaborate to elevate your business operations and customer experience.ZendeskProcess DocumentationProcess DevelopmentBusiness OperationsCustomer ExperienceFreshworks CRMCustomer Relationship ManagementZapierShopifyShopify TemplatesEcommerce WebsiteJourney MappingCRM SoftwareSaaSAsana
- $50 hourlyOver 30 years experience selling and marketing consumer electronics brands in the Canadian market, focusing on National Account and distributor accounts. Strong acumen for business planning across all channels, specializing in the online and e-commerce space, including social media strategies and execution. I can create or assist strategic plans for entrepreneurs and businesses. -Bricks/mortar promotional planning-Strong knowledge of what works and how to get your products sold -Business planning - Full planning including competitive landscape, revenue forecasts and scaling the business into the future. -Social media strategies and execution -Brand generation - Creation, nurturing and growing new or emerging brands -E-commerce - Knows the nuances of successful selling online -Content creation - Experienced writer to create content that's aligned with the brand/company. -Sales - Develop a strategy, execute it and analyze the results afterwardsZendeskSales CopySales LeadershipAccount ManagementStrategic PlanningMarketingEcommerceContent CreationProfessional ToneSalesBusinessMarketing Strategy
- $150 hourlySeasoned Director with a demonstrated history of working in information technology, e-commerce, regulatory, and cannabis spaces. Skilled in Operations Management, Management, Troubleshooting, Training, and Customer Satisfaction. A well-known professional with a wealth of experience in multiple industries and a passion for helping start-ups soar. Wes has a real passion for pushing companies forward and a proven track record in scaling and optimizing operations teams, making him a trusted asset in any collaborative project. Known for his hands-on approach and strategic insight, Wesley has made significant contributions to the growth of manyu companies in the startup ecosystem. He’s all about identifying potential and implementing smart solutions, guiding start-ups through the business maze and ensuring they thrive in a competitive market. With his commitment to client satisfaction and industry advancement, Wesley Bowles is a reliable partner.ZendeskProcess OptimizationCoachingStartup ConsultingData AnalyticsStrategic PlanningDigital DesignAutomationIntercomHubSpotImplementationCustomer ServiceLeadership SkillsProcess ImprovementStrategy
- $19 hourlyI've been working in customer service, experiences and operations field for over 7 years. My past experience has equipped me with strong communication, problem-solving, critical thinking, and relationship management skills. During my tenure as a Member Success Manager at GLG, a U.S. consulting firm, I consistently achieved top performance within the Member Success team. My commitment to customer satisfaction is reflected in a CSAT score consistently above 98%. I initiated and led several proactive campaigns across multiple teams, resulting in a 30% plus increase in customer renewal rates and boosted company revenue. I also surpassed productivity, quality, and availability goals by creating and analysing monthly progress reports and conducting training sessions. I am fluent in Chinese and English, and just started to learn French. I have advanced skills in Zendesk, Looker, Salesforce and Tymeshift.ZendeskMicrosoft ExcelProject ManagementTroubleshootingRelationship BuildingProblem SolvingLookerCustomer ExperienceCustomer Service
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