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Hire the best Zendesk Specialists in Cairo, EG

Check out Zendesk Specialists in Cairo, EG with the skills you need for your next job.
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  • $40 hourly

    • 5.0/5
    • (33 jobs)
    I'm a Software Solutions Architect / Business Operations manager with 6 years of full-time experience in multinational companies, & I have been using Upwork to collaborate independently with many businesses for over 2 years! My expertise lies in Business Development, CRMs, Ticketing Systems, Websites Development, Product Ownership, Consulting, and Operations Management, with Zendesk being the software I leverage. I'm passionate about helping organizations grow, streamline operations, and deliver excellent customer service.
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    Android
    API
    Issue Tracking System
    Zendesk API
    Ticketing System
    DevOps
    DNS
    SQL
    System Configuration
    Virtual Assistance
    CRM Development
    Computer Science
    CRM Software
    Customer Service
    Data Analysis
    Sales & Marketing
  • $13 hourly

    • 5.0/5
    • (32 jobs)
    Dedicated, resourceful professional with over 10 years of successful experience in Business and Office Administration with excellent Customer Service within various industries I was E-store Manager at Jumia for 2 years for a company called Pixi Collezione "jumia.com.eg/pixi-collezione" My responsibility was updating inventory, managing order packaging with Jumia track shipment, following up with customers to leave a review and rating for the company, refunding and receiving their complaint replacing orders when needed. Customer support ✅ Zendesk Administrator ✅ Gladly Certified Administrator - Shopify - Woo-commerce Project Management Tools
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    Answered Ticket
    Order Tracking
    Order Processing
    English to Arabic Translation
    Email Support
    Administrative Support
    Google Docs
    Shopify
    Email Communication
    Data Entry
  • $8 hourly

    • 4.3/5
    • (6 jobs)
    Greetings! You have come to the right profile if you are looking for the perfect customer satisfaction experience and efficient process. I have over 7 years of experience in the E-Commerce business & I am always positive with customers, I have excellent handling skills, and also have a small background on a managerial level and Quality Assurance work. So the big question is why would you hire me? The answer is simply based on Skill. 1. I have very good communication skills, Fluent in English & Arabic. 2. I can work on Microsoft Office tools, create Training materials & Standard Operating procedures (SOPs), Google sheets, Trello Boards .. etc. 3. I also have excellent typing speed with 65 Words Per Minute on average. 4. I already have a background in several systems, such as ''Variant, Zendesk, Solutions, Freshdesk, OMS, TCMS, CRM, Xtalk, LiveAgent, Bitrix24, AVOXI'' ...etc. 5. I have a dedicated workstation, a professional headset, a business laptop, and fast-stable internet. 6. Always polite, straight to the point, on time, and understanding. 7. I can multitask, organize, and prioritize with certain tools to improve productivity & efficiency. 8. I can work on scripts, and templates for emails or chats, and make sure they are effective and straight to the point by reducing the amount of B2B connections (FCR). 9. I can fix negative reviews according to policy and create an outstanding experience for customers with follow-up procedures. 10. I left this one to talk about my personal life, I love playing guitar and sports, and I also like to read helpful books on management and self-improvement. Work Experience: Worked as a Customer-service agent for 1 year at (Careem middle east English account) Worked as a Quality Assurance Specialist for 1 year at (Careem middle east English account) Worked as a Quality Assurance Specialist for 6 Months at (Digital Works English account) Worked as a Customer service advisor for 1 year at (British Council UAE, Qatar, Oman English account) Worked as a remote Live Chat support with (GearBest) for 1 year (Global Account) Worked as a remote Virtual Assistant & Tech Support for 3 years with (ArgoBrands LLC) (US Account) Languages: Arabic Mother Tongue English Native Tongue French Beginner level Chinese Beginner level
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    Communication Etiquette
    Customer Support
    Lead Generation
    Communication Strategy
    Quality Control
    Review
    Arabic to English Translation
    Email Communication
    Data Entry
    Google Sheets
    Customer Retention
    Microsoft Excel
    Multitasking
    Online Chat Support
  • $8 hourly

    • 5.0/5
    • (4 jobs)
    Customer retention & complaint handling is my passion & profession. With 6 years of rich & valuable experience as a Senior Customer Support agent, and 2 years of exciting & inspiring experience in social media customer service, I could be your all in one customer support team. Also I have experience in leadership so I can manage your team.
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    Analytics
    Customer Satisfaction
    Leadership Skills
    Training
    Slack
    Customer Service
    Shopify
    Google Docs
    Complaint Management
    Jira
    Customer Service Training
    Freshdesk
  • $9 hourly

    • 5.0/5
    • (9 jobs)
    Customer-oriented active key team player, Delivers project objectives within time, resource and budget constraints, customer-oriented, and you would find me flexible and cooperative and willing to work hard. Always seeking the chance to improve and develop me and my Team. With 8 Years of professional experience. One of my achievements as B2B business developer was being part of the team that launched the new eCommerce mobile app called Mzadqatar. where I had to scratch the market for potential suppliers, initiate contact via phone/email, asses, set meetings, pitch the process, close the deal and get them onboard, followed by uploading their products and following up till they reach the phase of going Live.
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    Technical Support
    Customer Satisfaction
    Cold Calling
    Pipedrive
    Warm Leads
    Customer Service
    Business Development
    Shopify
    Lead Generation
    Freshdesk
    Email Support
    Online Chat Support
  • $18 hourly

    • 4.8/5
    • (4 jobs)
    I am Egyptian, Arabic native speaker, fluent in French and English. I am certified PMP (Project Management Professional) I have 25 years of IT experience covering : * IT Management, * Software Development , * Web & Android App), * Customer Service & Technical Support, * Training, * Project Management
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    Android Studio
    Android
    Customer Service
    Technical Support
    Microsoft SQL Server
    Project Management Professional
    Training
    French
    Microsoft Office
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    I worked as a full-time Digital Marketing Manager, Customer Support Manager, Digital Marketing Trainer. I'm working as a Voice over and spokesperson artist and also an Arabic-English translator.
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    Online Chat Support
    Email Support
    Slack
    Technical Support
    Administrative Support
    Business with 1-9 Employees
    Shopify
    Customer Service
    CRM Software
    Customer Support
    Microsoft Office
    Social Customer Service
    Call Center Management
    Intercom
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    Hello and welcome! I'm an enthusiastic and client-focused Customer Service Representative with a passion for helping businesses elevate their customer experience. With a proven track record of exceeding client expectations, I thrive on creating meaningful connections, solving problems creatively, and delivering seamless support to every customer. Why Choose Me? I bring exceptional communication skills, a love for technology, and a deep commitment to understanding customer needs. Whether it’s through live chat, email, or phone support, I believe in going the extra mile to make every interaction a positive one. My goal is to help your business not only resolve customer issues efficiently but also turn every interaction into a lasting relationship. Skills I’m Proud Of: Live Chat Mastery: Expert with Live Person and other leading chat platforms—delivering fast, clear, and friendly responses. Customer-Centric Approach: Empathy and active listening are at the heart of my support style, ensuring every client feels heard and valued. Tech-Savvy Troubleshooting: From mobile devices to software issues, I excel at problem-solving with precision and patience. Multi-tasking Wizard: Handling multiple conversations or tasks with grace and speed without losing track of what truly matters—the customer. Exceptional Communication: I pride myself on delivering professional, well-written responses with excellent grammar and friendly tone. Creative Problem Solver: No challenge is too big—I'm always ready to find innovative solutions to tricky issues. Organizational Ninja: Time management and organization are second nature to me, helping me stay on top of tasks and deadlines. Tech-Savvy: Proficient in MS Office, internet research, and other digital tools to streamline operations. Let’s Make Magic Happen: I’m passionate about working on new projects and embracing fresh challenges. My excitement for new opportunities translates into dedicated, high-quality work that not only meets but exceeds expectations. I would love to contribute my skills to your project, helping you achieve your business goals while delivering top-notch customer service. If you’re looking for someone who brings energy, enthusiasm, and expertise to every customer interaction—let’s connect! I’m ready to bring my best to your next project.
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    Helpdesk
    CRM Software
    Technical Support
    Administrative Support
    Troubleshooting
    Email Automation
    Product Knowledge
    Customer Service
    Team Management
    Online Chat Support
    Email Support
    Phone Support
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    I am a c.s representative with a bechlor of commerce from a local university and i have experince in customer service field since 2010 , this job build some skills on me like , - Strong communication skills - multi tasking - complain handling - team working - negotiation skills
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    Customer Support
    Order Fulfillment
    Logistics Coordination
    Logistics Management
    Communication Etiquette
    Multitasking
    Problem Solving
    Interpersonal Skills
    Answered Ticket
    Communication Skills
    Phone Support
    Online Chat Support
    Order Tracking
    Email Support
  • $17 hourly

    • 5.0/5
    • (17 jobs)
    I have over 10 years of experience in the customer service industry across multiple fields, including telecommunication, transportation, education, legal, and real estate. I pride myself on providing top-notch and efficient customer service and administrative work to my clients. I am always eager to take on new challenges and expand my knowledge to help the companies I work with succeed on a global level while maintaining an innovative and nurturing team culture. My skills include: - Customer Service: proficient in providing phone, email, ticket, and chat support to customers - Data Entry: skilled in searching and collecting information from the web and inputting it accurately into databases - Administration: experienced in providing virtual assistant services, including PDF to Excel or Word conversion Recruitment. I am proficient in the following software and platforms: - MS Office ICDL (Word, Excel, PowerPoint, and Outlook) - CRM Platforms: Zendesk, Intercom, Front, Podio, HubSpot, and Oracle Siebel - Communications and File Hosting Service Apps: Slack, Skype, Google Drive, Zoom, and Dropbox - LMS Platforms: WorkRamp and Docebo - Management and scheduling Apps: Basecamp, WhenIwork & Todoist - Payment processing software: Stripe & PayPal Overall, I am dedicated to providing excellent service and support to my clients and am always looking for new ways to improve and exceed expectations.
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    KPI Metric Development
    Administrative Support
    Answered Ticket
    Customer Support
    Arabic
    Online Chat Support
    Customer Service
    Email Support
    English
    Team Management
    PDF Conversion
    Data Entry
    Microsoft Word
    Microsoft Excel
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Experienced Travel Agent/Corporate Trainer boasting 5 years in travel customer care. Specialized in delivering extensive soft skills training and proficient in conducting sessions on prominent Global Distribution Systems (GDS) like Amadeus (Flights/Hotels/Car Rental/Trains) and Non-GDS platforms including SPRK and LCC Portals.
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    User Technical Training
    Soft Skills Training
    Customer Service Training
    Training Session
    Training Design
    Training Needs Analysis
    Training Online LMS
    Travel & Hospitality
    Training Presentation
    Training & Development
    Business Travel
    Amadeus CRS
    Microsoft PowerPoint
  • $20 hourly

    • 0.0/5
    • (2 jobs)
    I am working as a System Administrator close to a decade now with an experience to work and troubleshoot over the following systems: - Windows Server 2012/2016/2019 - Office 365 - Network / Firewall systems - Microsoft Azure / AWS Cloud Admin - Exchange Online - Sharepoint and OneDrive administration: user permissions, OneDrive personal vault, OneDrive windows client and sharing settings. - Troubleshooting OS issues (Windows 10/MacOS) - Atlassian products administration (Jira/Confluence/Bitbucket) - Pbx system administrator (FreePbx, JIVE GoTo) - Remote Management system (Datto)
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    DHCP
    Data Migration
    Duo Security
    Group Policy
    Microsoft SharePoint Administration
    Telephone System
    System Administration
    Microsoft Active Directory
    Microsoft Hyper-V Server
    Firewall
    Ticketing System
    FreePBX
    Microsoft Azure
    Data Recovery
    DNS
    Office 365
    GoToConnect
    Antivirus & Security Software
    Remote IT Management
    Amazon Web Services
    Windows Server
    Microsoft Exchange Server
  • $10 hourly

    • 4.2/5
    • (10 jobs)
    hi, i'm Italian translator to English & Arabic languages also i have a lot of experience in other fields like customer services support & sales at ( Amazon.it & Vodafone and Samsung ) i can also handling customers problems & sales skills Contacting prospective clients by phone and email a good level of written and verbal communication, have a professional style of communication & ability to build rapport with prospective customers , i have a certification from (sienna university) Cils C1. graduated from Cairo university of Egypt (Greek & Latin) department
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    Data Entry
    Consumer Goods
    Customer Experience Research
    Phone Communication
    Lead Generation
    Communication Etiquette
    Answered Ticket
    Microsoft Excel
    Microsoft Word
    Customer Service
    Microsoft PowerPoint
    Arabic
    Online Chat Support
    Business with 100-999 Employees
  • $15 hourly

    • 5.0/5
    • (6 jobs)
    I have been working in the customer service field for over 10 years. I am a customer-centric professional with a boundless skill set and knowledge obtained from working in highly successful & robust multinational companies. Throughout the years, I have developed my skills and climbed the corporate ladder to become a leader in this field. I am the communicator when it comes to leading. I prioritize CX as I believe that it is one of the pillars that makes a successful business. Working from home has improved my communication skills quite a lot which in return refined my people management experience. My experience doesn't only involve working with multinational companies - I was assigned to be the head of customer service for a start-up and also set up ways to communicate and align with the supplier to ensure that the business is running smoothly. I offer my skills to those who are looking for integrity, honesty and getting things done. Thank you for viewing my profile. Abdel
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    Customer Support
    Customer Retention
    Ticketing System
    Customer Service
    Order Tracking
    Online Chat Support
    Team Management
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    Professional Customer Support with more than 6 years of successful experience in technical, customer Support, and E-commerce support with expertise in the following skills and applications: - English language communication (Verbal & Written) - G Suite and other Google tools - Microsoft Office (Word, Excel, PowerPoint, and Outlook) - Dropbox - Zendesk - Canvas - Shopify - WordPress - Stripe & PayPal - Zoom - Gorgias - Fabric. - Rev Cascade - Skype, Google Hangout, Viber, WhatsApp & Slack - Activity: 5-10 hours daily - Work experience: 7 years - Account management in medical and digital dentistry, handling B2B working for a Lab in the US that provides Digital Treatments for doctors in the US and Canada (Current) If the situation requires, then I can handle several tasks at once as well, and I am always keen on handling new projects.
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    Talkdesk
    Shopify
    NetSuite Administration
    Ecommerce Website
    Ecommerce Order Fulfillment
    Google Spreadsheets API
    Gorgias
    Ecommerce
    Dropshipping
    Shopify Plus
    Email Support
    Online Chat Support
    Order Tracking
    Tech & IT
  • $15 hourly

    • 1.5/5
    • (3 jobs)
    An intelligent Integrations and Project Manager who is passionate about delivering exceptional results for my clients. With over 7 years of experience in the industry, I have developed my skills in managing large-scale projects, ensuring timely delivery of products and services, and providing top-notch customer support. My success is driven by my ability to understand the unique needs of my clients and develop customized solutions. I take pride in building strong relationships with my clients and working collaboratively with cross-functional teams to drive project success. Throughout my career, I have consistently exceeded expectations and delivered on complex projects. My commitment to customer success and excellence makes me a valuable asset to any organization. If you're looking for a results-driven Customer Success and Project Manager who is dedicated to delivering exceptional outcomes, then look no further. Let's connect and discuss how I can help take your business to the next level.
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    Customer Development
    Customer Onboarding
    Product Management
    Process Integration
    Business Analysis
    Incident Management
    Project Management
    HubSpot
    Critical Thinking Skills
    Problem Solving
    Email Support
    Customer Satisfaction
    Software
    Communication Skills
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