Hire the best Zendesk Specialists in Georgia
Check out Zendesk Specialists in Georgia with the skills you need for your next job.
- $89 hourlyHi there! Andrei is here. I am a Top Rated Zendesk Expert (+9 yrs). Recognized The Wise One by Zendesk (Community Day 2021) 🧙♂️ ⚠️⚠️⚠️ I take on limited new projects atm. I recommend our automated Zendesk Health Check service (visit - pythia.cc/products/health). Save $1000s and get the best setup ever. 🏆 My most remarkable Zendesk implementation is the long-term project with the largest POD startup (300+ agents). I helped to migrate from Intercom to Zendesk, then optimized and configured the multi-tenant Zendesk instance. ZENDESK The typical use cases ("pains"), where I can help, are: 🤔 Understand if you are using Zendesk at maximal scale (Zendesk Health Diagnostics) 🤔 Setting up your "fresh" Zendesk account using best practices in customer service 🤔 Optimize your current workflows to prevent losing tickets and responding too late 🤔 Clean and reboot your old heavy Zendesk account to get the rocket-star support platform 🤔 Explore and compare how your agents perform using custom Zendesk reporting My Zendesk expertise covers: ✅ Support system migration (from Gmail, Outlook or any ticketing / CRM system) ✅ Channels setup (Zendesk Support, Chat, Talk, Guide, Text, custom integrations) ✅ Ticketing workflow setup and optimization (Forms, Channels, Macros) ✅ Business processes automation setup and scaling (SLAs, Triggers, Automations) ✅ Help center (aka Zendesk Guide) setup & branding ✅ Basic and advanced reporting and agents KPI system creation (in Zendesk Insights) ✅ Developing of the custom Zendesk apps (with yours or my developers) What makes me outstanding: 👑 Scientific background – I have structured thinking and data analytics skills. 👑 Consulting background – I use efficient and proven methodologies in my work. 👑 Multi-domain experience – I have rich practical knowledge in many business domains. I use my own special step-by-step structured approach and templates (using Google Docs) for Zendesk implementation based on next methodologies: 📗 CJM (Customer Journey Mapping) – great customer experience analytics and management methodology allowing your support system to be really customer-centric. I use it by implementing workflows via ticket fields and forms in Zendesk. 📗 KCS (Knowledge Centered Service) – mature and advanced support and service management methodology (supported in Zendesk via official Knowledge Capture app). I use it for creating knowledgebases for efficient customer self-service. 📗 NPS (Net Promoter Score) – well-known customer loyalty analytics and management methodology (is present in Zendesk as NPS Surveys). I use it for analyzing customer feedback and defining the most critical drivers in general and support-related customer experience. ☝ I guarantee you a free exploration call to discuss your business needs before you decide to hire me. Happy Support!ZendeskZendesk APIIBM SPSSIBM WatsonNatural Language ProcessingBusiness Process ModelingBusiness Process ManagementMarket ResearchBusiness DevelopmentBusiness ConsultingMarket Research
- $5 hourlyHi! I am a Top-Rated and certified Customer Support Professional ⭐️: ✅ 3 Years of experience providing technical support in international companies (Automattic, Wordpress.com, Webnus Co, Brainstormforce, ...) ✅ Knowledge of Zendesk, Freshdesk, Slack, Microsoft 365, and similar CRMs. ✅ 2 Years of experience in developing websites as a WordPress developer (Using HTML, CSS, Js, jQuery, React) ✅ 2 Years of experience in providing support for SaaS and product-oriented companies. ✅ Top talent in WordPress.com queue with above 70% satisfaction rate. ✅ Certified Customer service Representative at Upwork ✅ The minimum of 4 tickets per hour (Productivity rate) ✅ Tech-savvy and a fast learner ✅ Ability to work with little or no supervision. ✅ I work across different time zones in compliance with security and privacy policies and standards. Through the years, I have handled: ■ Email/Live Chat Support (highly trained to handle and respond to hundreds of emails/chats per day while still maintaining a high customer satisfaction rate required metrics) ■ Helpdesk/Community Support (creating/improving macros, articles, FAQs, etc.) ■ Account Management (recommending plans fit for the customer’s needs, refunds/cancellations requests, and reporting error/bug issues) ■ Social Media Management (responding to direct messages/posts/comments using Meta Business Suite) ■ Team Management ■ Tier 1 &2 Technical Support I also have certificates in the following fields: ☑️ Web Development with React, University of Science and Technology Hong Kong ☑️ Using PHP in Web Development, University of Michigan ☑️ WordPress architecture basics, WordPress projects.org ☑️ Python, University of MichiganZendeskWordPress SecurityWordPress DevelopmentWordPress WebsiteOn-Page SEO ReportSEO Keyword ResearchSEO PluginCustomer SupportCSSOn-Page SEOTechnical SupportTroubleshootingEmail SupportWordPress
- $15 hourlyThroughout my career, I have thrived in managerial positions, where I was handling multiple tasks simultaneously as part of my usual workflow. I have a passion for optimizing workflows and have a proven track record of producing comprehensive statistical logs to inform strategic decision-making. My expertise extends to efficiently managing client and partner relationships, fostering strong connections that drive business success.ZendeskInternet Truckstop ITS DispatchDispatch & Tracking Solutions LETSOnline Chat SupportPhone SupportPDF ConversionAdministrative SupportSocial Media ManagementCustomer ServiceBrand DesignData EntrySocial Media MarketingLogo DesignGraphic Design
- $38 hourlyFast Qualitatively Responsibly Taking into account ALL your wishes Round the clock communication Full supportZendeskAndroidSystem AdministrationAtlassian JIRALinux System AdministrationDatabase AdministrationOperating Systems DevelopmentTechnical Support
- $30 hourly“Raphael is an absolute pleasure to work with. His translation skills are right on point, and the project was delivered on time. His work is highly recommended” “I really enjoyed working with Raphael. His oral and written communication skills were outstanding. He was very enthusiastic and professional in his approach. I would not hesitate to work with him again in the future” “Awesome experience. Started right away and completed within a couple of hours. Will definitely use Raphael again” First-class degree in Chemical Engineering from Universidade Federal de Pernambuco (Brazil) including 1 academic year at Newcastle University (United Kingdom) and 1 academic semester at Universidad de Valladolid (Spain). I am passionate about traveling and foreign cultures, eager to get to know as many places and cultures as possible. I have been working with translations since 2012. I can offer my clients cutting-edge translations and proofreading for the following language pairs: English-Portuguese / Portuguese-English / Spanish-English / Spanish-Portuguese My fields of expertise with translations include but are not limited to: Websites (Technology, Casinos, Sports Betting, Financial Services, Bodybuilding, Traveling, Pets and Psychology), Work Presentations, Mobile Apps, and General Documents (Birth / Education certificates, Financial / Medical / Criminal records, etc.). Due to my background as an Engineer, I am also very familiar with technical documents and basic coding (mostly HTML and Java). If you enjoyed my profile and are interested in my services, feel free to reach out for an accurate and efficient translation in no time!ZendeskCustomer ServiceCustomer SupportSearch Engine OptimizationLocalizationBrazilian Portuguese to English TranslationPortuguese to English TranslationSpanish to English TranslationEnglish to Portuguese TranslationEnglish to Spanish Translation
- $13 hourlyI am a technical support and project management specialist with six years of experience in the field. I can assist with: • Setting up and running support-related operations, including systems such as Zendesk and LiveChat support. • Managing CRM software - updating and distributing user credentials, managing user access levels, making adjustments to sensitive data, exporting and importing data, etc. • Managing Google Workspace - creating new workspaces (including DNS configuration), adding/removing domains, managing users and payment plans. • Software documentation - I can write detailed documentation or a user manual for your product. • Translating various types of texts from Russian or Georgian to English. • Assistance with reporting - I can help you build google sheets which will include pivot tables and formulas to automatically make calculations that you may need. • Assistance with task coordination - I can help you coordinate tasks between multiple departments in your company, such as project managers and developers, as well as help with collecting feedback from the end-users and highlighting problematic issues. • Online customer support - I can handle livechats, support tickets and phone calls.ZendeskGoogle Workspace AdministrationZoho PlatformTechnical SupportTranslationProblem SolvingSoftware DocumentationDNSMicrosoft ExcelAtlassian JIRACRM SoftwareGoogle SheetsCommunication SkillsGoogle DocsEmail Support
- $8 hourly• 2+ Years of customer + content creator support experience • Experienced in checking content compliance for websites • High School Diploma, currently in university for a bachelor's degree in law. • Experienced with the use of Zendesk as a CS platform • Empathetic and patient • Team player, at all times. • Proficient in data entry. • Used to multitasking. • Adaptable to stressful situationsZendeskData EntryComplianceCustomer Service
- $5 hourlyWelcome to my profile, I am Ana, a customer support professional with a passion for providing exceptional service to customers. I am proficient in English, Russian, and Georgian, which allows me to communicate effectively with a diverse range of clients and to understand their unique needs and concerns. With More than 2 years of experience in customer service and more than 3 years in Sales, I have developed strong interpersonal skills and the ability to handle challenging situations with empathy and professionalism. I am always seeking new opportunities to grow and learn, and I am eager to take on new challenges in the customer service field. In my current role, I have consistently received positive feedback from clients for my effective communication and my ability to resolve complex issues in a timely and efficient manner. I am committed to exceeding customer expectations and to building long-lasting relationships with clients.ZendeskCopywritingMicrosoft 365 CopilotCRM AutomationamoCRMRevenue Cycle ManagementAmplitudeCustomer Support PluginGeorgianCommunity Goals & KPIsStripeCustomer SupportRussianEnglishEmail Support
- $8 hourlyCustomer Support Representative Centrobill | Full-time Oct 2015 - Nov 2023 | 8 years of experience As a dedicated Customer Support Representative with Centrobill, I have honed my skills over the past 8 years, delivering exceptional customer service and support through various channels, including phone calls, emails, and instant chat messages. My primary focus has been to maintain a rapid response rate while ensuring the satisfaction of our valued customers. Key Responsibilities and Achievements: Responsive Communication: I excel in providing prompt responses to customer inquiries, demonstrating a commitment to delivering timely solutions to their concerns. This has resulted in a high level of customer satisfaction. Product and Service Expertise: My role involves not only addressing customer questions but also proactively providing detailed information about our products and services. This approach has not only met customer needs but also contributed to increasing product awareness. Issue Resolution: I have a proven track record in resolving product and service-related problems. This involves actively listening to customers' complaints, investigating the root causes of their issues, and recommending optimal solutions. I take pride in my ability to expedite corrections or adjustments, leaving no room for unresolved problems. Customer Acquisition: Through my interactions with potential customers, I have successfully attracted new clients by addressing their inquiries, offering valuable insights on our products and services, and suggesting suitable alternatives. This approach has contributed to our company's growth. Follow-up and Quality Assurance: I am diligent about following up with customers to ensure that their issues are fully resolved and that they are satisfied with the provided solutions. My attention to detail and commitment to quality assurance have been instrumental in building long-lasting customer relationships. My extensive experience and dedication to customer satisfaction make me an ideal candidate for any customer support role. I am committed to delivering top-notch service, enhancing customer experience, and contributing to the growth and success of your organization.ZendeskFreshdeskSlackTech & ITTelephoneTechnical SupportPhone CommunicationCustomer Service
- $10 hourlyHello, I'm Ana, an experienced project manager with 3 years of expertise. I've successfully led diverse projects, including international ventures. If you need assistance in coordinating your projects or communicate with your costumers I'm here to help. • I know Trello, Zendesk, HubSpot, Miro, and SPSS.ZendeskTraining PlanIBM SPSSProject Management SupportProject PlanningProject BudgetProject AnalysisProject Schedule & MilestonesProject ReportProject ManagementLeadership SkillsCommunication SkillsOffice 365HubSpotTrello
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