Hire the best Zendesk Specialists in Honduras

Check out Zendesk Specialists in Honduras with the skills you need for your next job.
  • $13 hourly
    To the Hiring Manager, I have extensive experience honed over 14 years in renowned call centers like Startek (T-Mobile) and Alorica (Comcast). I take pride in my reputation as a dependable, responsible, hardworking professional who delivers top-notch, efficient services to diverse businesses. Hailing from Honduras, I bring a diverse skill set encompassing supervision, quality assurance, coaching, team leadership, proficiency in customer service (email & chat), personnel and project management, recruitment, human resources, and more. During my experiences as a Team Leader, Quality and Assurance Manager, and Recruitment Manager I have accumulated over 8 years of valuable experience, from pre-selecting personnel to onboarding new hires, providing coaching, and creating new procedures and FAQ files. I've overseen multiple agent teams across diverse customer service domains, including Quality and Assurance, Team Supervision, Coaching, and Team Management. I also had the opportunity to build a few teams from zero to production. I also had the opportunity to work at AML Bitcoin a cryptocurrency enterprise, where my role allowed me to acquire in-depth knowledge of blockchain technology and data analysis. My skill set extends to using blockchain patterns. I've held various positions throughout my career, resulting in a unique blend of expertise, experience, and skills. As a personal goal, I am pursuing a certificate as a Google Cybersecurity Professional, encompassing proficiency in Microsoft Office and technical support experience. Lastly, my proficiency extends to various technologies and software, including Zendesk, Freshdesk, Zoom, Slack, Quickbooks, TeamViewer, HubSpot, Notion, Skype, Microsoft Teams, Telegram, Bitcoin, Trello, Asana, Shopify, and more. I'm confident that my abilities, knowledge, and expertise would make me a valuable addition to your organization. I'm eager to collaborate with you and deliver exceptional services, aiming to meet and exceed your expectations in every interaction. Thank you for considering my application and for your time! Sincerely, Jose Henriquez
    Featured Skill Zendesk
    Online Chat Support
    Spanish
    Customer Service Analytics
    Employee Onboarding
    Team Training
    Client Management
    Customer Service
    Leadership Skills
    Management Skills
    Quality Assurance
    Customer Service Training
    Email
    Email Support
    Team Management
  • $25 hourly
    Hello, Thank you for checking out my profile. With over 12 years of customer service experience and technical support, including working in call centers and remote jobs, as well as my involvement in both operations and management roles, I have developed a valuable skill set. I am experienced in creating documentation for SOPs and monitoring the implementation of internal processes, delivering coaching and feedback, reporting, and administrative tasks in several areas including property management and pre-litigation tasks as a Case Manager in Personal Injury law. Additionally, I have experience in managing teams of various sizes. I believe in excellence in the quality of work I deliver to exceed the expectations of both my employer and as well as my clients and my 100% Job Success Score speaks to the quality of service I provide, I look forward to working with you! If you´re looking to deliver a top-notch customer experience; here I am.
    Featured Skill Zendesk
    Customer Support
    Virtual Assistance
    Email Communication
    Law
    Personal Injury Law
    Technical Support
    Management Skills
    Microsoft Office
    Documentation
    Payment Processing
    Online Chat Support
    Call Center Management
    Email Support
  • $15 hourly
    Opened to offers ☏ Current location: Valencia, Spain. I am a Customer Support Specialist with a proven record of delivering exceptional customer service and technical expertise. Well-versed in ticketing platforms such as Freshdesk, Zendesk, and Jira Help Desk, I am able to navigate and use these systems effectively to manage and resolve customer inquiries. My strong verbal and written communication skills, coupled with my emotional intelligence, allow me to handle complex customer issues with ease and professionalism. With a solid background in time management and task organization, I ensure the efficient resolution of customer requests without compromising on service quality. What truly distinguishes me in this role is my passion and patience. I am committed to not just problem-solving, but also to creating memorable customer interactions. My goal is to go beyond the standard procedure, taking that extra step to ensure the best possible service for every individual. As a goal-oriented professional, my focus is always on enhancing the customer's experience with each interaction. I maintain a calming and comforting presence, creating a positive atmosphere for the customers I serve. If you're looking for a customer support specialist who blends technical skills with a keen commitment to exceeding customer expectations and driving customer satisfaction, I would be excited to bring my skills and experience to your team.
    Featured Skill Zendesk
    Leisure Travel
    Virtual Assistance
    Customer Experience
    IT Support
    Data Entry
    Customer Service
    Customer Satisfaction
    Chat & Messaging Software
    Customer Support
    Microsoft Office
    Travel & Hospitality
    Jira
    Freshdesk
    Online Chat Support
  • $9 hourly
    Reliable, detail-oriented Virtual Assistant & Digital Support Specialist available for asynchronous and flexible-hour projects. With strong experience in administrative support, content handling, and customer service, I help clients meet deadlines without needing constant supervision or real-time coordination. I specialize in: • Data entry & research • Email & calendar management • Social media scheduling • Transcription • Light content writing/editing (English & Spanish) 🕒 Available evenings and weekends — ideal for clients in different time zones. ✅ 100% reliable for deadline-based work, clear communication, and quality delivery. Let’s work in a way that fits your time — and mine. I’m here to support your project with flexibility and precision.
    Featured Skill Zendesk
    Customer Support
    Data Entry
    Google Sheets
    Slack
    Email Communication
    Administrative Support
    Customer Service
    Microsoft Excel
    Ecommerce Support
    Online Chat Support
    Spanish
    Phone Support
    English
    Email Support
  • $10 hourly
    It is my professional objective to give the best of me, working hard, trying to learn as much as possible, and apply all my knowledge acquired as a student as well as an employee. I also intend to be proactive, provide excellent quality of work, and use time efficiently. These characteristics will result in high productivity and great quality of service.
    Featured Skill Zendesk
    Spanish to English Translation
    Salesforce
    Social Media Lead Generation
    Social Customer Service
    English to Spanish Translation
    Translation
    Technical Support
    Scheduling
    Customer Service
    HubSpot
    Customer Support
    Data Entry
    Content Moderation
  • $12 hourly
    Hello, My name is Alejandra Maldonado. Im 25 years old. I speak and understand english and spanish language. I have 3 years of customer service / customer service retention experience. I had work with Myron Corp,Great Virtual Works(GHW), 9-1-1 Emergency service for 3 months and currently working as ID documents review specialist. Im a very nice person and love to help people needs, multi tasking, organize, responsable, a goal archiever and confident at everything I do.
    Featured Skill Zendesk
    Sales Leadership
    Employee Communications
    Front Desk
    Cisco CallManager
    Customer Retention
    Active Listening
    Customer Service
    Online Chat Support
  • $18 hourly
    Highly motivated and service oriented are words that aptly describe me. I am a good team player: I consider not only the interests of my client, but also those of my colleagues and supervisors. My affinity with computing allows me to adapt quickly to new systems. I have over 4 years of experience giving professional, efficient, and high-quality service to various call center clients. My time in the outsourcing industry as a customer service representative and technical support has taught me compassion, empathy and how to work well with others, and my experience as a supervisor in the manufacturing industry helped me develop strong conflict resolution skills, critical thinking skills, troubleshooting, good communication skills, the ability to work independently and as part of a team. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
    Featured Skill Zendesk
    Customer Service
    HTML5
    CSS 3
    JavaScript
    3D Modeling
    C++
    SQL
    AngularJS
    Customer Support Plugin
    SolidWorks
    Email Support
    Technical Support
  • $13 hourly
    Hello, I have over 9 Years of experience providing customer support and sales support in busy call center environments for public utility and industrial processes. You will consider myself the perfect match for what you are looking to hire for your job. You will have a guy who will be committed to your daily basis needs and providing the best experience of your services to your clients. I look forward to working on a long-term project, as I'm very dedicated and passionate in my job.
    Featured Skill Zendesk
    Oracle NetSuite
    Adobe Premiere Pro
    Shopify
    Adobe Illustrator
    Microsoft SharePoint Administration
    Ticketing System
    Slack
    Online Chat Support
  • $10 hourly
    I’m available ☺️☺️🌟Hi there! I'm Andrea, a native Spanish and English speaker, I am Mexican-Honduran. I specialize in customer service, translation (English-Spanish) copywriting, and English teaching. 🌟 🔍 DO YOU NEED... 🌎 Transcriptions? 🌎 English-Spanish translations? 🌎 Proofreading of your Spanish files? 🌎 Customer Care for your Spanish-speaking customers? 🙋🏻‍♀️ I CAN HELP YOU🙋🏻‍♀️ - To get your files in the formats you need them (PDF, Word, Google Docs, etc.). -Accurate English-Spanish translation, keeping the original sense but targeting a Spanish-speaking audience (Spain or Latin America). -An error-free writing style in your files by checking grammar, spelling, and syntax (Spanish). Currently, I work as a customer service agent for Spanish-speaking customers of a Taiwanese company, where I handle Zendesk, create macros, and resolve customer issues. In addition, I have experience translating websites, writing articles, and translating in medical brigades. I have a knack for adapting my language skills to different industries, so if you have a project in any field, I'm ready to take it on. I'm willing to work with you and your team. I am constantly looking for new challenges, gaining experience, and improving my skills to guarantee EXCELLENT work on the projects you entrust me with. I look forward to hearing from you
    Featured Skill Zendesk
    Latin American Spanish Accent
    Castilian Spanish
    Customer Support
    Simultaneous Interpreting
    Blog Content
    Copywriting
    Customer Service
    Spanish to English Translation
    Spanish
    Translation
    English to Spanish Translation
  • $20 hourly
    As a highly motivated young professional, I've had the pleasure of working across multiple industries, gaining a diverse set of skills along the way. Collaboration is key to my approach, and I take great pride in consistently exceeding expectations. I'm passionate about learning and eager to take on new challenges in a field that brings me joy. During my tenure at Amazon as a customer service representative, I honed my ability to problem-solve, ensuring customer satisfaction with each interaction. I provided support in both English and Spanish, which allowed me to connect with a wider audience. My expertise in fraud prevention and resolution earned me accolades from my superiors. My time at Google Nest allowed me to utilize my technical skills as a specialist in the security product line. I excelled in troubleshooting and provided valuable insight to customers with concerns about product compatibility and integration. My attention to detail and commitment to customer service resulted in numerous positive reviews from satisfied clients. At Sennheiser, now branded as Epos, I continued to demonstrate my proficiency in technical support, this time for enterprise clients. Providing immediate solutions for inbound calls and email inquiries, I leveraged my expertise in telecommunications to troubleshoot and ensure product stability. My colleagues often relied on me for concise and effective responses, which helped to increase customer satisfaction and retention. My most recent experience was with Washify Services LLC in the capacity of a Technical Support Agent, extending comprehensive assistance with our car wash Point of Sale (POS) system, backend operations, and equipment to a diverse clientele across the United States. Overall, my experience across multiple industries, my passion for collaboration, and my technical acumen make me a valuable addition to any team.
    Featured Skill Zendesk
    CRM Software
    Technical Support
    Customer Service
    Salesforce
    Microsoft Teams
    Inbound Inquiry
    HubSpot
  • $8 hourly
    I have 10 years experience in the call center industry. Worked as an agent, supervisor, team leader, medical interpreter, sales development representative, telemarketing and also worked as a paralegal. I have excelled in my previous jobs as a great representative who always had great reviews from customers. My strengths include building rapport with customers, paying attention to details, problem solving, always having a positive attitude even towards tough situations. I am also a fast learner, I'm goal driven and have used different CRMs such as Salesforce, Zendesk, HelpDesk, TalkDesk and other applications such as Slack and Podio.
    Featured Skill Zendesk
    Product Knowledge
    Order Tracking
    Communication Etiquette
    Interpersonal Skills
    Customer Support
    Email Support
    Time Management
    Email Communication
  • $10 hourly
    Thank you for reviewing my profile. What makes me a top customer service performer for your company? Passionate, enthusiastic and detail-oriented with over 4 years of Customer Service experience assisting US, Canadians and Central Americans customers. 1. History of studies Received a B.D. in Science and Humanities with a 95 % index Minor in public speaking and presentations / expositions 2. Key of achievements I've worked as a full-time customer service representative in several fast-paced call center. Received "customer appreciation" bonus in the first three months. 3. Training and experience Trained in conflict resolution and communication. Eager to join your company to build customer loyalty by leveraging interpersonal skills and offering top customer service. Had +2 months in training and production for QA department. Previous 8-month internship experience in a CSR role at an interactive contact company. In previous roles-maintained customer retention rate 40 % above company average and received 95 % positive customer survey results. Looking forward to growing customer loyalty and maintain the highest level of customer service. Thank you and best regards! Ashley Pouchie
    Featured Skill Zendesk
    My Clients Plus
    Customer Engagement
    Customer Service
    Scheduling & Assisting Chatbot
    ChatGPT
    Virtual Assistance
    Messaging System
    Communication Etiquette
    Email Communication
    Live Chat Software
    Interpersonal Skills
    Customer Support
    Online Chat Support
    Email Support
  • $9 hourly
    Experience with inbound sales, customer service, outbound cold calling, ticket handling and Real Estate. Proficient in English and Spanish Psychology mayor
    Featured Skill Zendesk
    Psychology
    Data Entry
    Lead Generation
    Microsoft Word
    Customer Support
    Real Estate
  • $8 hourly
    I'm a highly skilled and experienced agent looking for great opportunities to expand my knowledge and skills. Experienced in customer service, sales, retention and tech support. Experienced in remote work as well as perfect management of phone calls, chat and email.
    Featured Skill Zendesk
    Sales
    Quality Audit
    Quality Control
    Email Communication
    Customer Support
    English
    Email Support
    Online Chat Support
    Phone Support
    Technical Support
    Spanish
  • $9 hourly
    My background includes working at a local customer service company, where I advanced from Customer Service Agent to Team Manager. This journey equipped me with strong problem-solving abilities, effective communication skills, and a deep understanding of customer satisfaction. Additionally, my role as a Gaming Support Agent this allowed me to refine my troubleshooting expertise, efficiently handling tickets and resolving customer concerns in a timely manner.
    Featured Skill Zendesk
    Quality Assurance
    Leadership Skills
    Leadership Coaching
    Data Entry
    Training
    Customer Support
    HTML
    Python
    Salesforce
    Notion
  • $9 hourly
    Hi, my name is Diego from Honduras. I am a native Spanish speaker (and C2 level English language with an American accent) with over 10 years of Customer Success experience at numerous international companies including Comcast, SiriusXM Radio, Fashion Nova, and Grindr. Experienced in phone, email, and chat customer support, as well as technical support, sales, debt collection, translation, Interpreter, Business Development, Onboarding specialist, and appointment setter. I'm a swift learner and a super coachable individual with advanced knowledge of all the Microsft Office applications and the G-suite. 5+ years of experience selling services like internet, TV cable, and landlines. Recurring subscriptions, hotel reservations, and several products. I've been recently working a lot as a business development specialist generating new business opportunities by qualifying leads, prospecting, and nurturing them. Recent experience in the real estate industry, collaborating with land investors, realtors, and brokers to facilitate property transactions and investment opportunities. CRM experience: 1) Zendesk 2) Active Campaign 3) Pipedrive 4) Zoho VoIP experience: 1) JustCall 2) RingCentral 3) Dialpad
    Featured Skill Zendesk
    Real Estate Investment Assistance
    Real Estate Appraisal
    Real Estate Acquisition
    Real Estate
    Cold Calling
    Google Docs
    Slack
    Appointment Scheduling
    Technical Support
    Customer Service
    Customer Support
    Sales & Marketing
    Online Chat Support
    Email Support
  • $20 hourly
    Welcome to my profile! I have 10 years in experience in the customer service area, in which I have develop and focus in the customer satisfaction. By hiring me you and your customers will enjoy of: * Excellent resolution time * The best customer experience ever * My critical thinking will be valuable with complicated scenarios * I'll be able to work with pressure * I'll be able to work without supervision I am experienced using tools such as: * Zendesk * Zopim * Salesforce * Microsoft Excel I hope I can hear from you soon and schedule an interview!
    Featured Skill Zendesk
    Troubleshooting
    System Administration
    IT Infrastructure
    Zopim
    Network Security
    Customer Support
    IT Support
    Email Communication
    Customer Service
    Microsoft Excel
    Server Operating System
    Online Chat Support
    Email Support
  • $9 hourly
    I have more than 9 years of expertise in providing excellent customer service, and I manage client calls, emails, and texts with composure and a strong work ethic. I have a special combination of qualities that can be useful to any people or organizations trying to accomplish their objectives. My ability to manage a sizable workload, attention to detail, outstanding communication skills, problem-solving abilities, and critical thinking are some of my standout traits. I'm organized, I can multitask, and I pick things up extremely quickly.
    Featured Skill Zendesk
    Customer Support
    Resume Screening
    Candidate Source List
    Candidate Sourcing
    Front Desk
    Aircall
    Trello
    Recruiting
    Employee Onboarding
    Data Entry
    Trunking
    Phone Support
    Online Chat Support
    HubSpot
  • $20 hourly
    Personable and dependable customer service professional with more than 10 years of experience delivering exceptional support to a diverse, multicultural customer base. Skilled in communication, problem-solving, and time management, with a strong ability to resolve customer concerns efficiently and escalate issues when necessary. Adept at utilizing various customer service platforms and e-commerce tools to enhance user experience and operational efficiency. ✔ Customer Support & Issue Resolution ✔ Live Chat & Help Desk Software (LiveChat, Zendesk, Freshdesk, Gorgias) ✔ E-commerce & Order Management (Shopify, Amazon Seller Central, ShipBob, Sticky.io) ✔ Customer Account Creation & Management ✔ Microsoft Office Suite (Word, Excel, PowerPoint)
    Featured Skill Zendesk
    Data Entry
    Clinical Trial
    VoIP Software
    Multitasking
    Microsoft Word
    Customer Service
    Time Management
    English to Spanish Translation
    Mathematics
    Salesforce CRM
    Slack
    Online Chat Support
    Freshdesk
  • $15 hourly
    I have over 7 years of experience in the call center industry both in customer service and sales. Working with several companies as Startek (T-mobile), Convergys (Fingerhut), and Myron Corp. Currently working from home for Great Virtual Works (GVW) as a Performance Advisor. I'm a very reliable person and love assisting people's needs. Fast-learner, Multitasking, self-sufficient, organize, and a goal achiever. I have all the resources to provide outstanding service combined with all the experience that I have gained throughout the years with several jobs, I feel very confident in meeting your expectation. Spanish it's my native language so I can support both English and Spanish-speaking customers. Professionalism is what you can expect from me, Hereby I present to you several (main) examples of what my tasks were in my previous jobs: 1. Inbound/Outbound Calls (cisco, Five-nine, Incontact) 2. Live chat support (Zendesk) 3. Solving Tickets (via email/ Invgate) 4. Creating performance reports (Microsoft Excel/word) 5. Delivering performance feedback (via phone/email) 6. Front Desk (make reservations, check-in/check-out) My hunger for success increases my eagerness in learning new procedures and managing new systems, so I am very excited about working with you and make your business grow.
    Featured Skill Zendesk
    Customer Experience
    Customer Satisfaction
    Sales
    Performance Management
    Cisco CallManager
    Microsoft Office
    Ticketing System
    Personal Injury Law
    Customer Service
    Law
    Call Center Management
    Online Chat Support
  • $12 hourly
    Customer Support and Operations Specialist with over 8 years of experience and a demonstrated history of working for e-commerce companies in the apparel and fashion industry. Proficient with Zendesk, Salesforce, Shopify, SAP Business One, etc. I've safeguarded customer interests by managing high-value transactions and handling complex inquiries. Known for excellent communication skills, I break down complex concepts into clear information. Fluent in English and Spanish, I connect effectively with diverse clients. Highly organized and self-motivated, I thrive in fast-paced environments and manage multiple tasks efficiently. Passionate about proactive customer support and continuous improvement. Excited to connect with professionals and contribute to organizations that value exceptional service and innovation. I like working with KPIs, coaching, QA, and overall support to both customers and team members. Some of my innate traits include, but are not limited to, proactivity, teamwork-oriented, self-consciousness and management, scrutiny, etc.
    Featured Skill Zendesk
    Microsoft Excel
    Slack
    ShipStation
    Loom
    SAP
    Salesforce CRM
    Shopify
    Order Fulfillment
    Communication Etiquette
    Email Support
    Customer Support
  • $11 hourly
    My name is Jean, and I am a Legal Professional from Tegucigalpa, Honduras, with over five years of experience in the contact center industry. I have collaborated with U.S.-based companies, excelling as a Customer Service Representative, Technical Support and Sales Agent, and, most recently, as an operations team leader in the Customer Solutions department. Additionally, I have worked as a universal Spanish and English interpreter and translator. These experiences have equipped me with strong management, organizational, and communication skills. I have successfully managed high-performing teams, facilitated client meetings, and coordinated customer communications, while adapting to dynamic challenges and maintaining operational efficiency. My competitiveness, ability to optimize work schedules, and drive action plans to deliver outcomes have been key to my success. Whether engaging directly with clients or managing backend operations, I take pride in delivering exceptional results while calibrating with my operations guidelines.
    Featured Skill Zendesk
    Sales
    Salesforce
    Customer Service
    Administrative Support
    Coaching
    CRM Software
    English to Spanish Translation
    Spanish to English Translation
    Proofreading
    Translation
    Writing
    Data Analysis
  • $8 hourly
    Highly motivated and results-oriented customer service professional with over 5 years of experience in providing exceptional service and building strong customer relationships. Proven ability to resolve complex customer issues, handle a high volume of inquiries, and exceed customer satisfaction goals. Possesses excellent communication, interpersonal, and problem-solving skills, along with a strong work ethic and dedication to continuous improvement. Seeking a challenging and rewarding opportunity to leverage my skills and experience to contribute to the success of a dynamic organization.
    Featured Skill Zendesk
    Customer Service
    Active Listening
    Computer Skills
    Invoicing
    Customer Retention
    Customer Support
  • $6 hourly
    • Responsible • Proactive • Ability to adapt fast to a new work environment • Can work with little to no supervision • Bilingual. Speaks both English and Spanish. • Fast learner. • 7 + years’ experience in customer service • 1 + years’ experience as an interpreter
    Featured Skill Zendesk
    Translation
    Creative Writing
    Spanish to English Translation
    English to Spanish Translation
    Quality Assurance
    Slack
    Stripe
    Technical Support
    Email Support
    Online Chat Support
    Customer Support
  • $8 hourly
    I'm a responsible and dedicated individual with +4 years of customer service, via phone and email. I'm also experienced on technical support. I also have +1 year of experience in the training area.
    Featured Skill Zendesk
    Price & Quote Negotiation
    Lead Nurturing
    Lead Generation
    Logistics Coordination
    Salesforce
    Sales
    Technical Support
    Customer Service
    Communications
  • $15 hourly
    Customer and Technical Support Specialist with extensive experience in the BPO industry, delivering high-quality service and helping teams grow. Fluent in English, Spanish, and Portuguese, with a proven track record of meeting KPIs, developing training content, and fostering a positive environment. Skilled at managing time effectively and presenting clear, empathetic communication in fast-paced, remote settings.
    Featured Skill Zendesk
    Virtual Assistance
    Online Chat Support
    Music Production
    Slack
    Zoom Video Conferencing
    Jira
    Trello
    Kustomer
    Salesforce
    CRM Software
    Time Management
    Brazilian Portuguese Dialect
    Mexican Spanish Dialect
    English
  • $10 hourly
    Determined to do better every single time, experienced in customer service, tech support, collections and as a quality analyst for that same collections campaign.
    Featured Skill Zendesk
    Phone Support
    Salesforce
    Jira
    HubSpot
    Critical Thinking Skills
    Problem Resolution
    Time Management
    Active Listening
    Customer Retention
    Technical Support
    Customer Experience
    Quality Assurance
    Debt Collection
    Email Support
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.