Hire the best Zendesk Specialists in Sri Lanka

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$16 hourly
Tharushika N.
- 4.6/5
- (17 jobs)
𝗛𝗲𝗹𝗹𝗼! 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗢𝘂𝘁𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, 𝗬𝗼𝘂'𝘃𝗲 𝗚𝗢𝗧 𝗺𝗲! ✅Project Management ✅Remote Team and Process Building ✅Automations ✅Integrations ✅Creating Customized Dashboards ✅ Email flow automations (Klaviyo/Mailchimp/Go High Level ✅ SOP ✅Website Management. ✅Analytics and Decision making Skills ✅Daily Operational Reporting ✅Excellent Communication Skills Hey there! I'm a Project Management and Remote Team building expert with a passion for creating efficient and streamlined processes that boost business growth. With my expertise in Automations, Integrations, and creating customized dashboards, I've helped several businesses scale and thrive in a sustainable and effective manner. As an Email flow automation pro, I can help your business automate your marketing and communication processes using platforms like Klaviyo, Mailchimp, and Go High Level. You can sit back and relax, while I take care of the nitty-gritty details to help you focus on the bigger picture. My skills in SOP and website management ensure that your business runs like clockwork, while my analytical and decision-making prowess empowers you to make data-driven decisions that fuel business growth. I excel at providing daily operational reporting, and my excellent communication skills make me a valuable addition to any remote team. I believe in being a team player and working collaboratively towards a common goal to achieve results that make a tangible impact. Let's work together to transform your business into a well-oiled machine that runs on autopilot. Tools and Technologies I am expertise is: ⭐WordPress / Shopify ⭐CRM Tools - Zendesk/ HubSpot/ Zoho/ Help Scout/ Fresh Desk ⭐ Project Management - Monday.com /Click up / Jira/ Notion/Asana ⭐ Time Trackers - Hubstaff / Trac / Clockify ⭐ Automations - Zapier, Make.com ⭐Slack,Google suit many more Have a lovely day! Warm Regards, Tharushika

Zendesk
ClickUp
Zapier
Dashboard
Shopify
Automation
Notion
Customer Analysis
Email Communication
Google Analytics
WordPress
Communication Strategy
Operations Management Software
HubSpot
Virtual Assistance
$8 hourly
Inam N.
- 5.0/5
- (8 jobs)
Running a business comes with its challenges, but you don't have to face them alone. As your dedicated Virtual Assistant, I specialize in tackling the repetitive and time-consuming tasks that can weigh you down, such as managing your online store and handling customer service inquiries. My mission is to reduce your work pressure, allowing you to channel your energy where it matters most - Growing Your Business. 📌 How I Can BENEFIT You: Are you struggling with a high volume of customer inquiries? ✅I can manage customer support, promptly addressing their needs and ensuring satisfaction. Do you find managing your online store a daily challenge? ✅ I can manage your store and keep the product listings up to date. Spending too much time on administrative tasks? ✅I'll take over from data entry to report preparation to free up your time. Are you worried about maintaining an active online presence? ✅I'll create, and schedule content across your social media platforms. Are you tired of drowning in your inbox? ✅Let me manage your emails, ensuring important messages get prompt attention. 📌 Software and Apps I've Used and am Familiar With: ⚪ Data Entry & Analysis: ✔Microsoft Office ✔Google Workspace ⚪ CRM System: ✔Zendesk ✔ HubSpot ✔Zoho ✔Gorgias ✔Freshdesk ✔Bliss ⚪ e-Commerce Management: ✔Shopify ✔eBay ✔Etsy ✔Amazon ✔PrestaShop ⚪ Product & Keyword Research: ✔Helium 10 ✔Jungle Scout ✔Zik Analytics ⚪ Product Sourcing: ✔Alibaba ✔ AliExpress ✔Thomasnet ✔CJ Dropshipping ✔Zendrop ✔GSR Dropshipping ⚪ e-Commerce Ads: ✔Amazon PPC ✔Google Ads ✔Facebook Ads 📌 As a Freelancer: ✅ I'm committed to responsiveness, ensuring your needs are addressed promptly when you reach out. ✅ I'm open to virtual meetings via Zoom, Skype, or your preferred platform, streamlining our collaboration and communication. ✅ I offer flexible working hours, including weekends and overtime, to meet the demands of your business. ✅ Your sensitive information and data are handled with the highest level of care and security, ensuring your complete peace of mind. ✅ I'm enthusiastic about learning new skills and tools, guaranteeing that I stay adaptable to your evolving business requirements. 📌 About Myself I'm an Entrepreneur from Sri Lanka. My journey kicked off in 2017 with Online & Retail Arbitrage. Then, I started Drop Shipping on eBay and eventually built an Amazon FBA business. Right now, I'm saving away funds to get my new invention patented. This has led me to offer my skills as a freelancer. 📌 About My System Prolink 1200VA UPS Power Backup 300 Mbps Fibre Internet connection Anker Q30 Active-Noise-Cancelling Headset i5 12th generation Processor 16GB 3200Mhz RAM Windows 11 Pro With years of experience and a track record of reliability, I provide high-quality support to help streamline your operations. If you're looking for an expert who can deliver results, let's connect! 🚀

Zendesk
Gorgias
Freshdesk
Translation
Online Chat Support
Amazon FBA
Dropshipping
Email Support
Customer Care
Ecommerce Support
Customer Service
Email Communication
Virtual Assistance
Shopify
Ecommerce
$15 hourly
Mohammed Naveed F.
- 5.0/5
- (2 jobs)
Thank you for visiting my profile! My name is Naveed from Colombo, Sri Lanka and I have more than 8 years of experience in Customer Service/Support * Tech Support in BPOs, E-commerce, and the Healthcare Industry over the phone, email, and chat. Dealing with US, UK, and middle eastern customers' general inquiries like order tracking, returns, refunds, cancellations, Troubleshooting, level 1 support, etc. Have multiple experiences in working with CRM systems and software. I also have experience as a Virtual Assistant, Admin Support, Data Entry, Internet Researching, and Appointment Setting. I have all the technical requirements like desktop, laptop, high-speed internet, webcam, and call center type headset with noise canceling. I got excellent communication and people management skills, thorough knowledge of MS word and excel, and am a quick learner as well. Why you should hire me? I am a fast learner and easily follow instructions. Has a can-do attitude. Can easily adapt to the fast-paced environment. Can work under minimal supervision. Open to new ideas and feedback. Valued the meaning of Integrity and Punctuality. My home office is always ready.

Zendesk
Customer Support
Customer Service
Phone Communication
Data Entry
Order Processing
Inbound Inquiry
Phone Support
Email Support
Online Chat Support
$7 hourly
Krishan N.
- 5.0/5
- (35 jobs)
I am a skilled and energetic eCommerce/Shopify Virtual Assistant with 4 years of experience. Over the years, I have expanded my expertise and knowledge on different tasks ensuring to provide each client quality and professional work. My Skills and Expertise are: 1. Product Research and Lister (Specific Niche and General Store) - Researching products to upload using given criteria or tools - Researching products using my own way - Keeping an eye for hot selling products from other stores - Uploading products with good title, compelling description, good pictures, setting up prices, weight, countdown timer, reviews, etc. - Editing product photos 2. Customer Support - Attending to customer inquiries professionally and conversational - Understands how to satisfy each customer based on the inquiries - Checking on orders status and tracking - Processing disputes with suppliers, refund, and replacement 3. Order Fulfillment - Processing orders through oberlo, dropified or direct csv file to the supplier - Can independently resolve shipping address and shipping method issues - Can search for other suppliers when the current linked supplier is no longer available - Updating tracking numbers - Monitoring suppliers closed orders and disputes 4. Facebook Moderation - Answering to comments and removing negative comments - Answering private messages - Promoting sales 5. Always Open for any Other Task or New Challenge I am detail oriented and always take care of my client's objective and their expectation. I work effectively while ensuring efficiency. I am responsible and I feel strongly about finishing a job on time, professionally and of good quality. I'm a team player with very good communication skills who is open to share knowledge and to support colleagues. I'm a quick learner and can take on several responsibilities at a time.

Zendesk
Email Communication
Customer Service
Administrative Support
Product Research
Customer Support
Order Fulfillment
Dropshipping
Order Processing
Order Tracking
Email Support
Freshdesk
$10 hourly
Chathura A.
- 3.3/5
- (5 jobs)
Offering support in the Email and Chat departments and have experience in handling customers from different areas such as the U.S.A, UK, Italy, Middle East, and Asia. Well-versed in the e-commerce industry and willing to offer services for any other company that requires support. Experienced in; - Zendesk - Help Scout - Freshdesk - Shopify - Monday - Zopim - Slack / Skype / Meet - NapoleonCat / HootSuite - Social Media Platforms

Zendesk
WhatsApp
Ticketing System
Customer Service
Data Entry
Communication Etiquette
Customer Support
Chat & Messaging Software
Customer Service Training
Email Support
Freshdesk
Order Tracking
English
Online Chat Support
$25 hourly
Ravidu Mario W.
- 3.1/5
- (11 jobs)
I help e-commerce website owners grow their businesses and solve problems. I regularly work with owners as a consultant to identify opportunities for better conversion and implement solutions to get better results. If you are looking for an excellent, passionate, professional, and trustworthy eCommerce manager & VA who will help you navigate the confusing world of eCommerce, YOU ALREADY FOUND ONE Tools & Technologies I have experience in - Google Analytics, Google Adwords, Zapier, Airtable, ClickUp, Monday.com, Trello, Cin7, Hubspot, Hubstaff, Hotjar, Semrush, Moz, and Google Tag Manager. Helping E-Commerce Businesses Flourish. Assisting small to medium size online sellers. I am a Results Oriented Professional having Extensive Experience in E-commerce operations, sales & marketing aspects. Extensive experience managing multiple e-commerce websites, and their digital marketing, SEO, merchandising, marketplaces, email marketing automation, site experience, and analytics. . Expert in Woocommerce & Shopify Platforms. E-COMMERCE CONSULTING I have the expertise to deliver a top-notch e-commerce strategy that will grow your reach and revenue. I can help with data-driven solutions to your toughest obstacles. With 7 years of experience leading the double-digit growth of multiple brands, I have the insight needed to move the needle. I will get to know your company, and its goals, and will fashion solutions to meet or exceed those goals. Services: -E-commerce Content Management (Magento 2, Square Space, Shopify, Woo Commerce) -Pay-Per-Click Setup & Management of the following; Google Ads, Google Shopping, Facebook, Instagram & LinkedIn -Search Engine Optimization -Conversion Optimization -Shopify/Wocommerce Website Development -E-commerce Strategy -E-newsletters including automation (Mail chimp, Dot Digital, Campaign Monitor, Klaviyo) -Re-platforming -Apps/Plugins Configuration -On-Page/Off-Page SEO -Website Audit and Improvement -Website Speed Optimization If you are interested in learning more to see if what I can offer works for your business, please feel free to message me, and we will schedule a quick call to discuss your goals and what you are hoping to achieve. To your success, Mario W

Zendesk
Customer Service
Digital Marketing
Social Media Content
Business
Wix
WordPress
Data Entry
Market Research
Search Engine Optimization
Supply Chain & Logistics
Google Analytics
Shopify
Google Ads
$9 hourly
M C Nirmalee P.
- 4.9/5
- (130 jobs)
🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥

Zendesk
Product Research
Product Description
Customer Support
Order Processing
Email Support
Ecommerce Support
Product Page
Administrative Support
Customer Service
Gorgias
Executive Support
Google Docs
Email Communication
$3 hourly
Rummana R.
- 0.0/5
- (0 jobs)
Hi! I’m a skilled customer and operations support professional with expertise in technical troubleshooting, escalation management, and providing efficient customer support. I have hands-on experience with tools like Zendesk, Intercom, Postman, DataDog, ServiceNow, Jira, AWS, Google Cloud Platform, New Relic, and DynamicOdds, ensuring seamless operations and excellent customer service. With my expertise in problem-solving, technical support, and escalation management, I’m committed to delivering exceptional results and customer satisfaction.

Zendesk
ChatGPT
Canva
Google Workspace
Google Docs
Amazon Web Services
Intercom
Atlassian Confluence
ServiceNow
Jira
Postman
Google Cloud Platform
SQL
Operations Analytics
Customer Care
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