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Hire the best Zendesk Specialists in Casablanca, MA

Check out Zendesk Specialists in Casablanca, MA with the skills you need for your next job.
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  • $10 hourly

    • 5.0/5
    • (6 jobs)
    Greetings! I am a dedicated Customer Service Specialist with expertise in email and chat support. Fluent in three languages, I excel in providing top-notch satisfaction to clients. My professionalism and empathetic approach ensure a seamless customer experience. With a proven track record of successful projects and a solid educational background, I am well-equipped to elevate your customer support to new heights. Let's collaborate for excellence!
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    Time Management
    Multitasking
    Intercom
    Problem Solving
    Customer Service
    Customer Support
    Customer Experience
    Database
    Phone Support
    Online Chat Support
    Email Support
  • $8 hourly

    • 5.0/5
    • (3 jobs)
    Hi, my name is Ali Bejaoui and I’m a social media specialist and highly skilled content moderator. With six years of experience under my belt, I know the ins and outs of what it takes to be the best at this. I always aim to create a positive user experience and feel that this is done through moderation in the right way. It’s easy to go too far or not far enough, but after 6 years, I’ve found balance. My passion lies in making sure these people get the best experience possible. It doesn’t matter if it was one post or a thousand comments, I'll always try my hardest. This determination is also used in customer support where I’m happy to assist anyone with a problem they have. My area of expertise would be as follows: ✔Content Moderation(English-French-All Arabic dialects) ✔Content Review ✔Safety Investigations ✔Fraud Investigation ✔Discord Moderation ✔Community Moderation ✔ Social Media Moderation ✔Customer Service and Technical Support ✔Chat Support, Ticket and Email Handling
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    Arabic
    Customer Service
    Online Chat Support
    Ticketing System
    French
    Tunisian Arabic
    Moroccan Arabic Dialect
    English
    Social Media Content
    Community Moderation
    Customer Support
    Content Moderation
  • $20 hourly

    • 5.0/5
    • (89 jobs)
    With 10 years of experience in business development and a strong background in startups and entrepreneurship, my main focus is on SaaS and startups. I help businesses boost their growth and sales by conducting market research, developing business strategies, building client relationships, and identifying new business opportunities. My skills in business development, project management, sales and marketing, and customer satisfaction are well-honed. Additionally, I have advanced knowledge of the stock market and a keen interest in futuristic ideas, which give me a wide range of transferable abilities and skills to leverage. In terms of my global perspective, I speak four languages and can access a market of 2.7 billion direct consumers and millions of businesses. Here is how I can help your SaaS or startup: - Conduct research to identify new markets and customer needs - Develop a growth strategy focused on financial gain and customer satisfaction - Arrange business meetings with prospective clients - Promote your company's products/services addressing or predicting clients’ objectives - Prepare sales contracts ensuring adherence to law-established rules and guidelines - Keep records of sales, revenue, invoices, etc. - Provide trustworthy feedback and after-sales support - Build long-term relationships with new and existing customers - Develop entry-level staff into valuable salespeople Based on the skills, experience, and expertise described above, I am confident that I can provide valuable business development consulting services for your SaaS startup. I am committed to leveraging my skills and experience to help your company achieve its goals and exceed expectations. If you are interested in learning more about how I can help your business grow and succeed, please don't hesitate to reach out. I am looking forward to the opportunity to collaborate with you and create a brighter future for your business.
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    Market Analysis
    Business Writing
    Business Development
    Partnership Agreement
    Business Analysis
    List Building
    Outbound Sales
    Writing
    B2B Marketing
    Lead Generation
    Sales Management
    Relationship Management
    Competitive Analysis
    Market Research
  • $12 hourly

    • 3.8/5
    • (5 jobs)
    I am an IT support and customer success specialist with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.
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    Fraud Detection
    Administrative Support
    IT Management
    Online Chat Support
    Intercom
    Customer Service
    Email Support
    Jira
    Microsoft Office
    Azure DevOps
    Salesforce CRM
    Technical Support
    Customer Experience
    Citrix Virtual Apps & Desktops
    Helpdesk
  • $13 hourly

    • 5.0/5
    • (6 jobs)
    I consider myself a trustworthy workaholic, hardworking and dedicated with the goal to provide quality and excellent service to my customers and yours. I am a customer service representative and a virtual assistant for more than 4 years. 2 years of working in a well-known BPO company here in Morocco working for Facebook, almost two years working for Uber as a CSR and now working as a programme coordinator for Deloitte University. I have been handling customer inquiries via email and Live chat. I have used different systems for inquiry and escalations such as Zoopim, Zendesk, Live Person, Skype, WeChat, WhatsApp, Zoom and Bliss. Highly motivated, with prior experience in content moderation, customer service and programme coordination. done some tasks like: -Audit and control of accounts - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer
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    Customer Support
    Ticketing System
    Content Moderation
    Facilitation
    Accuracy Verification
    Zoom Video Conferencing
    Helpdesk
    Event Planning
    Data Entry
    Online Chat Support
    Email Support
  • $18 hourly

    • 4.8/5
    • (8 jobs)
    With over 4 years experience under my belt and an MBA in Marketing, I am the PERFECT contractor for your project. My main job areas: => Marketing -Assisting and organizing campaigns and developing marketing strategies, -Conduct market research, analyze consumer rating reports/ questionnaires -Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market -Communicate directly with clients and encourage trusting relationships -Good understanding of office management and marketing principles => Digital Marketing -Manage and coordinate all digital marketing activities -Share qualitative content on different social media channels -Monitor and improve (if needed) company’s online reputation -Identify trends and insights, and optimize spend and performance based on the insights All work is completed by ME, so you can rest assured knowing that your work will not be outsourced to someone else. I pride myself on providing the highest quality of work, and will never complete a project until the client is 100% satisfied.
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    Help Scout
    Arabic
    French
    Administrative Support
    Content Management
    Customer Service
    Customer Support
    Social Media Website
    Data Entry
    Customer Satisfaction
    Market Segmentation Research
    Data Analysis
  • $11 hourly

    • 5.0/5
    • (2 jobs)
    With a solid track record of over 4 years in customer service, I bring a captivating skill set to the table. Fluent in English, French, and Arabic, I seamlessly deliver exceptional customer experiences. Here are some ways in which I can contribute to your business: 👩‍💻 • Acknowledge and resolve customer complaints • Ensure customer satisfaction and provide professional support • Communicate with customers through various channels By bringing me on board, your business will experience numerous advantages, such as:✨ • Understand your customers' needs • Expand and strengthen your connection with customers • Turn happy customers into loyal ones Feel free to reach out with any questions. I look forward to speaking with you.👋
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    Arabic to English Translation
    Customer Service
    Website Translation
    Marketing Localization
    Canva
    WordPress
    Google Workspace
    Pre-Sales
    Customer Support
    Online Chat Support
    Email Support
    Phone Support
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    I have studied English, majored in English linguistics and obtained my BA in 2016. I have 2 years and 9 months experience in customer service and back office at Uber & previous to that I have been moderating content for Facebook for one year and 9 months. Tasks I am familiar with: -Audit and control of accounts (Facebook, Uconnect for Uber) - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer -... I am a very detail oriented, professional yet friendly individual you can rely on to work with integrity, if you're interested in my services i don't mind to have a trial period.
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    Customer Service
    Email Communication
    BPO Call Center
    Chat & Messaging Software
    Zoom Video Conferencing
    Customer Support Plugin
    Helpdesk
    Email Support
    Online Chat Support
  • $5 hourly

    • 5.0/5
    • (1 job)
    Hi everyone, I'm Reda, and I'm a dedicated Customer Service Representative. I have two years of experience in the CSR position. As an Agent, I aim to Interact with customers to answer questions, resolve support issues, improve credibility, and nurture relationships. In the last year, I have been working on freelance projects, such as translation, transcription, and many more. I have a broad skill set and am happy to help with various tasks and learn new skills.
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    Zoho CRM
    HubSpot
    CRM Software
    Social Customer Service
    Translation
    Email Support
    Online Chat Support
    Phone Support
    Live Chat Software
    Customer Satisfaction
    Customer Service
    Customer Support
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    Customer Service/ Quality Engineer Hi there! I am a quality engineer with several years of experience in the food industry and customer complaints management. My expertise includes HACCP, GMP, FSMS, HALAL, and ISO22,000, ensuring the highest standards of quality control and maintenance. I have worked with luxury restaurants all over Morocco, where I implemented food safety protocols that resulted in high levels of satisfaction among customers and staff. Additionally, I have experience in customer service and complaints management with international retailers, which has developed my communication and relations management skills, enabling me to deal with customers and clients in a professional and courteous manner. I am also excited to learn about new things and am committed to keeping up to date with the latest advancements in technology and regulations. I am looking forward to working with clients who value these qualities and who seek someone with my expertise. Please feel free to contact me with any questions you may have or to discuss how I can be of service to your business. ..................................................................................................................................................................... Content moderation In addition to my previous experience, I have also worked as a content and reviews moderator for various platforms. As a moderator, I have honed my skills in analyzing user-generated content and ensuring that it adheres to established guidelines. I am familiar with various moderation tools and have experience in handling escalations and resolving user issues. I believe that my experience in content and reviews moderation has equipped me with valuable skills that can be applied to various projects.
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    Translation
    Product Review
    Content Moderation
    QA Management
    Data Entry
    Process Safety
    Typing
    Database
    Microsoft Excel
    Customer Service
    Quality Control
    Workplace Safety & Health
    Google Docs
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    Sono un giovane appassionato e motivato, con ampia comprensione del comportamento umano e abilità interpersonali. Desidero crescere professionalmente e affrontare nuove sfide per contribuire al successo aziendale.
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    Customer Satisfaction
    Customer Service
    Customer Support
    Sales
    Magento
    Microsoft Dynamics CRM
    Email
    Problem Solving
    Informatica
    Microsoft Dynamics 365
    Online Chat Support
    Italian
    French
    Email Support
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I’m Yassir Karim, a 26-year-old business developer with a passion for driving growth and enhancing customer experiences. With over three years of experience in the North American market, I have developed a keen understanding of regional dynamics and client needs. My diverse skill set includes fluency in six languages, which allows me to connect effectively with clients from various cultural backgrounds. This linguistic ability not only facilitates clear communication but also fosters strong relationships built on trust and understanding. As a fast learner, I thrive in dynamic environments and quickly adapt to new challenges. My strong work ethic drives me to exceed expectations, whether I’m booking meetings, strategizing outreach efforts, or analyzing market trends. I have successfully organized numerous meetings that have led to valuable partnerships and business opportunities for my company. With a deep understanding of customer experience, I focus on identifying client needs and delivering tailored solutions. My approach combines analytical skills with a customer-centric mindset, ensuring that I not only meet but exceed client expectations. I am committed to continuous professional development and am excited about leveraging my skills and experience to contribute to future successes. I look forward to connecting with like-minded professionals and exploring new opportunities.
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    LinkedIn Sales Navigator
    CRM Software
    Appointment Setting
    HubSpot
    Salesforce
    Cold Email
    Cold Calling
    Customer Experience
    Customer Care
    Sales & Marketing
    Business Development
    Sales Leads
    Technical Support
    Customer Service
  • $9 hourly

    • 0.0/5
    • (0 jobs)
    Bienvenue sur mon profil professionnel ! Je m'appelle Jude Hugarl, et je suis un assistance clientèle avec une solide expérience en gestion de tickets via Zendesk et en support client pour les boutiques Shopify. Passionné par la résolution des problèmes et l'optimisation de l'expérience client, je suis déterminé à fournir un service exceptionnel à vos clients tout en assurant une communication fluide et efficace. Je suis impatient de collaborer avec vous pour atteindre vos objectifs et optimiser l'expérience de vos clients. N'hésitez pas à me contacter pour discuter de votre projet ! Cordialement,Jude Hugarl
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    Customer Satisfaction
    Shopify
    Ecommerce
    Online Chat Support
    Email Support
    Customer Service
    Virtual Assistance
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    Customer Support Specialist | Email Support Expert With 4 years of experience as a dedicated Customer Support Agent and Email Support Expert, I specialize in delivering top-notch service that exceeds client expectations. Proficient in resolving customer inquiries, managing support tools, and crafting clear and empathetic communications, I ensure a seamless experience for customers. Key Highlights: Multilingual Expertise: Fluent in English, French, and Arabic, enabling effective communication with global clients. Customer-Centric Approach: Skilled at building trust, resolving issues promptly, and maintaining satisfaction. Technical Proficiency: Experienced with CRM tools and email support platforms, ensuring smooth workflows.
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    Customer Service
    Email Communication
    Arabic
    French
    English
    CRM Software
    Email Support
    Customer Support
  • $8 hourly

    • 0.0/5
    • (1 job)
    ⭐ 5+ Years experience in customer service with excellent C-SAT ⭐ Top Qualitative and Quantitative customer satisfaction KPIs ⭐Excellent written and verbal English, French and Arabic skills [See my Portfolio below for proof] My vast experience with all the major customer service technologies and tools allows me to offer the following but are not limited to services: ✔️ Booking.com Property management and Guest satisfaction. ✔️Customer-centric Solutions for E-commerce Excellence ✔️The Human Touch in Customer Service: Empathy, Active listening and Good vibes ✔️In-depth grasp of key performance indicators (KPIs) in marketing and ecommerce ✔️Tech-savvy Customer Service Ace: Amplifying Success through Advanced Technologies and Data Analytics 🌟Here's what you will get by working with me: ✔Working only on projects that I can deliver 100% ✔Ridiculous quality of work ✔Responsibility for tasks/project I work on ✔Reliability ✔Smart suggestions on increasing results/revenue and decreasing costs ✔Short response time ✔Good sense of humor ⏳I start to work immediately and respect deadlines I specialize in quick turnarounds, top quality end results and effective communication with my clients to ensure I provide excellent customer service and provide them with what they envision. If you have any questions feel free to contact me. I usually respond in the next hour or two.I am also available for an interview. 🙋
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    Inbound Inquiry
    Arabic
    French
    English
    Online Chat Support
    Customer Care
    Email Support
    Lead Generation
    Customer Service
    Data Scraping
    Data Entry
    SQL
    Python
  • $8 hourly

    • 0.0/5
    • (1 job)
    Hello! I'm Marouane, and I'm dedicated to helping businesses thrive in the e-commerce landscape. With over two years of experience in dropshipping, I have honed my skills in various aspects of online retail: 🚀 Shopify Store Setup & Management: I build and optimize stores to maximize sales and efficiency. 📈 Digital Marketing: I create and run effective Facebook Ads to drive traffic and boost conversions. 🛒 Product Sourcing: I find hot-selling products that resonate with your target market. 📝 Product Listing Optimization: Crafting compelling product descriptions and enhancing images for better engagement. ⚙️ SEO & Performance Optimization: Improving search rankings and ensuring fast loading times for a seamless shopping experience. 🤝 Customer Service Experience: I have worked with big brands like Uber, providing exceptional email and chat support to clients. 🔄 Returns and Refund Management: Skilled in managing customer interactions for dropshipping, including handling returns and refunds efficiently. 📋 Financial Tracking: Maintaining detailed reports on sales, costs, and profits for informed decision-making. 🔍 Market Research & Email Campaigns: Conducting research and executing targeted email marketing strategies. 💡 I love brainstorming innovative solutions and strategies that can elevate your business. 💪 I’m here to support you 24/7, ready to tackle any challenges that come our way. Excited to collaborate! Best, Marouane
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    Shopify
    Store Management
    Supplier Search
    Order Tracking
    Refund Processing
    ChatGPT
    Email Marketing
    Product Research
    Product Listings
    Facebook Advertising
    Dropshipping
    Ecommerce
    Customer Support
    Virtual Assistance
  • $4 hourly

    • 0.0/5
    • (0 jobs)
    Salut !Je m'appelle Fatima zahra ,j'ai une expérience de deux ans dans les centres d'appels, j'ai développé des compétences approfondies en communication et en gestion des clients. Ma passion pour le droit français et la littérature française m'a conduit à obtenir des licences dans ces domaines, renforçant ainsi ma compréhension du système juridique et ma capacité à analyser de manière critique. En parallèle, mon engagement envers l'éducation m'a conduit à une petite expérience dans l'enseignement, où j'ai pu partager mes connaissances et développer des compétences pédagogiques solides. Hello , my name is Fatima Zahra . With two years of experience in call centers, I have honed extensive skills in communication and client management. My passion for French law and literature led me to acquire bachelor's degrees in both fields, enhancing my understanding of the legal system and my ability to critically analyze information. Simultaneously, my commitment to education has driven me to gain experience in teaching, where I have shared my knowledge and developed strong pedagogical skills. I am confident that this unique combination of experiences equips me to make a meaningful contribution to any profession.
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    Teaching French
    Email Communication
    French to Arabic Translation
    General Transcription
    French Tutoring
    English to French Translation
    Proofreading
    Virtual Assistance
    Customer Support
    Customer Service
    French
    Email Support
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