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Hire the best Zendesk Specialists in Casablanca, MA

Check out Zendesk Specialists in Casablanca, MA with the skills you need for your next job.
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  • $13 hourly

    • 5.0/5
    • (5 jobs)
    I have studied English, majored in English linguistics and obtained my BA in 2016. I have 2 years and 9 months experience in customer service and back office at Uber & previous to that I have been moderating content for Facebook for one year and 9 months. Tasks I am familiar with: -Audit and control of accounts (Facebook, Uconnect for Uber) - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer -... I am a very detail oriented, professional yet friendly individual you can rely on to work with integrity, if you're interested in my services i don't mind to have a trial period.
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    Zoom Video Conferencing
    Helpdesk
    Customer Support Plugin
    Customer Service
    Chat & Messaging Software
    Online Chat Support
    Email Support
    Email Handling
    BPO Call Center
  • $13 hourly

    • 5.0/5
    • (6 jobs)
    I consider myself a trustworthy workaholic, hardworking and dedicated with the goal to provide quality and excellent service to my customers and yours. I am a customer service representative and a virtual assistant for more than 4 years. 2 years of working in a well-known BPO company here in Morocco working for Facebook, almost two years working for Uber as a CSR and now working as a programme coordinator for Deloitte University. I have been handling customer inquiries via email and Live chat. I have used different systems for inquiry and escalations such as Zoopim, Zendesk, Live Person, Skype, WeChat, WhatsApp, Zoom and Bliss. Highly motivated, with prior experience in content moderation, customer service and programme coordination. done some tasks like: -Audit and control of accounts - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer
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    Customer Support
    Ticketing System
    Content Moderation
    Facilitation
    Accuracy Verification
    Zoom Video Conferencing
    Helpdesk
    Event Planning
    Data Entry
    Online Chat Support
    Email Support
  • $18 hourly

    • 4.8/5
    • (7 jobs)
    With over 4 years experience under my belt and an MBA in Marketing, I am the PERFECT contractor for your project. My main job areas: => Marketing -Assisting and organizing campaigns and developing marketing strategies, -Conduct market research, analyze consumer rating reports/ questionnaires -Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market -Communicate directly with clients and encourage trusting relationships -Good understanding of office management and marketing principles => Digital Marketing -Manage and coordinate all digital marketing activities -Share qualitative content on different social media channels -Monitor and improve (if needed) company’s online reputation -Identify trends and insights, and optimize spend and performance based on the insights All work is completed by ME, so you can rest assured knowing that your work will not be outsourced to someone else. I pride myself on providing the highest quality of work, and will never complete a project until the client is 100% satisfied.
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    Help Scout
    Arabic
    French
    Administrative Support
    Content Management
    Customer Service
    Customer Support
    Social Media Website
    Data Entry
    Customer Satisfaction
    Market Segmentation Research
    Data Analysis
  • $11 hourly

    • 5.0/5
    • (2 jobs)
    With a solid track record of over 4 years in customer service, I bring a captivating skill set to the table. Fluent in English, French, and Arabic, I seamlessly deliver exceptional customer experiences. Here are some ways in which I can contribute to your business: 👩‍💻 • Acknowledge and resolve customer complaints • Ensure customer satisfaction and provide professional support • Communicate with customers through various channels By bringing me on board, your business will experience numerous advantages, such as:✨ • Understand your customers' needs • Expand and strengthen your connection with customers • Turn happy customers into loyal ones Feel free to reach out with any questions. I look forward to speaking with you.👋
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    Arabic to English Translation
    Customer Service
    Website Translation
    Marketing Localization
    Canva
    WordPress
    Google Workspace
    Pre-Sales
    Customer Support
    Online Chat Support
    Email Support
    Phone Support
  • $7 hourly

    • 5.0/5
    • (1 job)
    With a lot of experience in customer service in multiple languages. And with my study in computer science, I know how to help clients immediately through years of experience, by effective troubleshooting. I completed a study in computer science and then quickly started as a GDPR advisor with regard to working safely with customer data and operationality of technical infrastructures. ======= une bonne expérience en relation client en plusieurs langues. Et grâce à mon parcours académique précisément en informatique, je peux assister les clients, par un dépannage efficace . j'ai commencée en tant que conseillère RGPD, je travaille en toute discrétion avec les données clients et l'opérationnalité des infrastructures techniques.
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    Customer Support
    Product Knowledge
    Email Communication
    Data Entry
    Communication Etiquette
    Email Support
    French
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    - With years of expertise in providing exceptional customer service and technical support - Proficient in troubleshooting and resolving technical issues related to Microsoft 365 products - Deep understanding of Microsoft 365 functionalities, installations, and updates - Strong communication skills and ability to effectively guide customers through complex processes - A customer-centric approach to problem-solving, ensuring a positive customer experience - Collaborative team player, adept at working with cross-functional teams - Passionate about technology and staying up-to-date with the latest advancements - Detail-oriented and committed to delivering seamless operations for businesses using Microsoft 365 products - Harnessing my experience as a Customer Service and Tech Support Specialist, combined with my expertise as an Admin Support for Microsoft 365 products, I am dedicated to providing outstanding support, resolving technical issues, and delivering exceptional service to optimize the Microsoft 365 experience for businesses. Languages: -English -French -Arabic -Italian
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    3D Rendering
    Graphic Design
    Interior Design
    Customer Service
    Data Entry
    Customer Support
    Technical Support
    Problem Solving
    Lead Generation
    Adobe Photoshop
    Office 365
    Facebook Advertising
    Sales & Marketing
  • $25 hourly

    • 5.0/5
    • (83 jobs)
    With 10 years of experience in business development and a strong background in startups and entrepreneurship, my main focus is on SaaS and startups. I help businesses boost their growth and sales by conducting market research, developing business strategies, building client relationships, and identifying new business opportunities. My skills in business development, project management, sales and marketing, and customer satisfaction are well-honed. Additionally, I have advanced knowledge of the stock market and a keen interest in futuristic ideas, which give me a wide range of transferable abilities and skills to leverage. In terms of my global perspective, I speak four languages and can access a market of 2.7 billion direct consumers and millions of businesses. Here is how I can help your SaaS or startup: - Conduct research to identify new markets and customer needs - Develop a growth strategy focused on financial gain and customer satisfaction - Arrange business meetings with prospective clients - Promote your company's products/services addressing or predicting clients’ objectives - Prepare sales contracts ensuring adherence to law-established rules and guidelines - Keep records of sales, revenue, invoices, etc. - Provide trustworthy feedback and after-sales support - Build long-term relationships with new and existing customers - Develop entry-level staff into valuable salespeople Based on the skills, experience, and expertise described above, I am confident that I can provide valuable business development consulting services for your SaaS startup. I am committed to leveraging my skills and experience to help your company achieve its goals and exceed expectations. If you are interested in learning more about how I can help your business grow and succeed, please don't hesitate to reach out. I am looking forward to the opportunity to collaborate with you and create a brighter future for your business.
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    Market Analysis
    Business Writing
    Business Development
    Partnership Agreement
    Business Analysis
    List Building
    Outbound Sales
    Writing
    B2B Marketing
    Lead Generation
    Sales Management
    Relationship Management
    Competitive Analysis
    Market Research
  • $25 hourly

    • 3.4/5
    • (1 job)
    I specialize in lead generation, market research, sales strategy, and consultation. I am a full-time sales professional with over 8 years of experience collaborating with several clients worldwide; currently interested in offering my services via Upwork. Among the services I provide are: • LinkedIn Lead Generation • Linkedin Sales Navigator • Email hunting • CRM Optimization • Sales Call Scripts • Email Scripts • Copywriting • Data Research & Analysis • Data Conversion • Lead Generation • Consultative B2B Sales
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    Sales
    Lead Generation
    English
    Email Support
    Zoho CRM
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Customer Service/ Quality Engineer Hi there! I am a quality engineer with several years of experience in the food industry and customer complaints management. My expertise includes HACCP, GMP, FSMS, HALAL, and ISO22,000, ensuring the highest standards of quality control and maintenance. I have worked with luxury restaurants all over Morocco, where I implemented food safety protocols that resulted in high levels of satisfaction among customers and staff. Additionally, I have experience in customer service and complaints management with international retailers, which has developed my communication and relations management skills, enabling me to deal with customers and clients in a professional and courteous manner. I am also excited to learn about new things and am committed to keeping up to date with the latest advancements in technology and regulations. I am looking forward to working with clients who value these qualities and who seek someone with my expertise. Please feel free to contact me with any questions you may have or to discuss how I can be of service to your business. ..................................................................................................................................................................... Content moderation In addition to my previous experience, I have also worked as a content and reviews moderator for various platforms. As a moderator, I have honed my skills in analyzing user-generated content and ensuring that it adheres to established guidelines. I am familiar with various moderation tools and have experience in handling escalations and resolving user issues. I believe that my experience in content and reviews moderation has equipped me with valuable skills that can be applied to various projects.
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    Translation
    Product Review
    Content Moderation
    QA Management
    Data Entry
    Process Safety
    Typing
    Database
    Microsoft Excel
    Customer Service
    Quality Control
    Workplace Safety & Health
    Google Docs
  • $13 hourly

    • 5.0/5
    • (1 job)
    Highly skilled and proficient customer care and Senior Sales Representative. experienced in growing sales volume, implementing business plans and cultivating long-lasting relationships with clients. leveraging previous experience to offer dynamic offerings and enhancing profitability by utilizing resources efficiently. Dedicated to expanding brand and deepening customer loyalty. Excellent listening skills, oral, and written communications. Comfortable in interacting and meeting new customers.
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    B2B Marketing
    Salesforce CRM
    Customer Satisfaction
    Spreadsheet Software
    Customer Discovery
    Management Skills
    Lead Generation
    Customer Engagement
    Time Management
    Customer Retention
    Customer Service
    Outbound Sales
    Customer Support
    Appointment Scheduling
  • $12 hourly

    • 3.8/5
    • (3 jobs)
    I'm an IT support and customer success specialist with over 5 years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. and international outsourced Projects from USA, Nederlands, and Belgium ✔️ I have a solid background in troubleshooting, system administration, and handling onboarding and off-boarding including training sessions. ✔️ I have a strong experience working with Azure platforms, JIRA, Omnitracker, SaleForce, and OpsGenie ✔️ I can manage chat, email support, and social media posts and replies in 3 languages: English, Arabic, and French ✔️ I can deal with multiple CRM and IT software and adapt to any business field. ✔️ Different Time zone? No problem, I can cover day and night Shifts. If interested please DM me to schedule a short call.
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    Fraud Analysis
    Administrative Support
    IT Management
    Online Chat Support
    Intercom
    Customer Service
    Email Support
    Jira
    Microsoft Office
    Azure DevOps
    Salesforce CRM
    Technical Support
    Customer Experience
    Citrix Virtual Apps & Desktops
    Helpdesk
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    ⭐ 5+ Years experience in customer service with excellent C-SAT ⭐ Top Qualitative and Quantitative customer satisfaction KPIs ⭐Excellent written and verbal English, French and Arabic skills [See my Portfolio below for proof] My vast experience with all the major customer service technologies and tools allows me to offer the following but are not limited to services: ✔️ Booking.com Property management and Guest satisfaction. ✔️Customer-centric Solutions for E-commerce Excellence ✔️The Human Touch in Customer Service: Empathy, Active listening and Good vibes ✔️In-depth grasp of key performance indicators (KPIs) in marketing and ecommerce ✔️Tech-savvy Customer Service Ace: Amplifying Success through Advanced Technologies and Data Analytics 🌟Here's what you will get by working with me: ✔Working only on projects that I can deliver 100% ✔Ridiculous quality of work ✔Responsibility for tasks/project I work on ✔Reliability ✔Smart suggestions on increasing results/revenue and decreasing costs ✔Short response time ✔Good sense of humor ⏳I start to work immediately and respect deadlines I specialize in quick turnarounds, top quality end results and effective communication with my clients to ensure I provide excellent customer service and provide them with what they envision. If you have any questions feel free to contact me. I usually respond in the next hour or two.I am also available for an interview. 🙋
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    Inbound Inquiry
    Arabic
    French
    English
    Online Chat Support
    Customer Care
    Email Support
    Lead Generation
    Customer Service
    Data Scraping
    Data Entry
    SQL
    Python
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    1am Oussama Moutiq a recent bachelor graduate from Nanjing university of aeronautics and astronautics, i am a highly motivated individual. Successfully completing one project and moving on to the next one is very exciting for me. I am passionate about my work and always eager to learn more and improve myself.
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  • $7 hourly

    • 1.0/5
    • (2 jobs)
    I am a hardworking, motivated with the goal to provide the best experience and an excellent service to my customers and yours. I am a customer service representative for more than 5 years. 1 years of working in a well-known BPO company telemarketing SFR subscriptions for French customers, almost two years working for CCA international working for different brands as a CSR for GoSport and Engie. And my last experience as Majorel was B2B with Orange telecommunications. I have been handling customer inquiries via email and Live chat. Used different systems for inquiry and escalations such as Zoopim, Zendesk, Live Person, Skype, WeChat, WhatsApp, Zoom and Bliss and many other internal tools. Highly motivated, with prior experience customer service and telemarketing. done some tasks like: -Audit and control of accounts - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - telemarketing
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    Customer Support
    Product Knowledge
    Translation
    Email Support
    Order Tracking
    Inbound Inquiry
    Social Media Management
    French
    Email Communication
    Data Entry
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Hi everyone, I'm Reda, and I'm a dedicated Customer Service Representative. I have two years of experience in the CSR position. As an Agent, I aim to Interact with customers to answer questions, resolve support issues, improve credibility, and nurture relationships. In the last year, I have been working on freelance projects, such as translation, transcription, and many more. I have a broad skill set and am happy to help with various tasks and learn new skills.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Zoho CRM
    HubSpot
    CRM Software
    Social Customer Service
    Translation
    Email Support
    Online Chat Support
    Phone Support
    Live Chat Software
    Customer Satisfaction
    Customer Service
    Customer Support
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I am an account manager with extensive experience in customer service for medium to large businesses. Whether you need to support your customers through chat, email, or calls, I can help.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Business Management
    Management Skills
    Customer Support Plugin
    Email Support
    Customer Support
    Account Management
    Customer Onboarding
    Customer Service
    Customer Relationship Management
    Customer Experience
    Salesforce
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