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Hire the best Zendesk Specialists in Macedonia

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  • $40 hourly

    • 4.9/5
    • (14 jobs)
    👋 Experienced Customer Support Operations Consultant with over eight years in the field, adept in harnessing AI and automation technologies to streamline processes. Specializing in self-service creation and optimization, I leverage innovative solutions to drive efficiency and enhance customer satisfaction. 🗯️ Let's talk.
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    Communication Skills
    Time Management
    Customer Support
    Customer Retention Strategy
    Live Chat Software
    Customer Experience
    Active Listening
    CRM Software
    Intercom
    Call Center Management
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I have over 10 years of experience in Customer Support, Technical Leadership, and Email Deliverability. I'm a multitasker, very detail-oriented, and ebullient. I work effectively both independently and as part of a team in resolving customer support issues, offering suggestions, and answers. I have provided exceptional services to clients worldwide, including live chat support, email support, ticket management, and technical issue resolution. Throughout my career, I've developed the ability to turn challenging situations into positive outcomes by staying calm, showing empathy, and understanding customer needs. I excel in time management and can handle pressure effectively. I offer a wide range of customer support and administrative services, which include: - Handling customer inquiries and complaints efficiently - Providing exceptional customer service across various channels - Resolving customer issues promptly to ensure satisfaction - Managing Stripe disputes and handling chargebacks effectively - Identifying and mitigating instances of abuse (cyberbullying, hate speech, harassment) - Application-level troubleshooting and system configuration - Maintaining high customer satisfaction ratings Customer Service Software:Zendesk,Freshdesk,Salesforce Cloud, Gorgias, Keap, Stripe, Shopify eCommerce, ShipStation, WordPress, WooCommerce I'm eager to learn about new products and technologies to deliver the best possible customer service. Committed to continuous learning, I strive to foster a culture of growth within the teams I work with. Feel free to contact me—I'm fully available for a quick call. Let's start building a long-term relationship!
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    Email Communication
    Troubleshooting
    Technical Analysis
    Atlassian Confluence
    Data Entry
    Technical Support
    Customer Support Plugin
    Customer Service
    Customer Support
    Online Chat Support
    Freshdesk
    Jira
    Email Support
  • $20 hourly

    • 5.0/5
    • (13 jobs)
    SaaS Customer Success & Implementation Specialist, experienced in working with different types of start-up companies and SaaS businesses. My skills and expertise include, but are not limited to: - End-user technical support; - Problem diagnosis, resolution and escalation; - Product knowledge and troubleshooting; - Pre-sales support and business development; - Account management, training and mentoring; - Software training, demo sessions and implementation; - Email, call and live chat support; - Documentation, knowledge base and SOP; - Fluent English; - Empathy, communication and patience; - Ability to work under pressure; - Intersted in learning new things every day.
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    Customer Relationship Management
    Customer Insight Analysis
    Product Knowledge
    Customer Service Training
    HubSpot
    Account Management
    Customer Service
    Email Support
    Communication Etiquette
    Community Management
    Stripe
    Customer Satisfaction
  • $20 hourly

    • 4.8/5
    • (168 jobs)
    🌟 Agile Project Manager | QA Specialist | Customer Support Manager🌟 With over 7 years of experience, I specialize in leading projects, ensuring quality, and delivering top-notch results. My background includes a double bachelor’s degree in languages and business, and I am currently advancing my expertise as a third-year computer science student focused on software engineering. 💼 Core Competencies 💼 Agile Project Management Agile Framework Expertise: Skilled in managing projects using Scrum, Kanban, and hybrid Agile methodologies to adapt to changing requirements. Team Collaboration: Facilitate effective communication among cross-functional teams to ensure project success. Sprint Planning & Delivery: Develop sprint plans, set achievable goals, and ensure timely delivery of high-quality results. Quality Assurance Testing Expertise: Proficient in manual and automated testing to identify and resolve bugs, ensuring product excellence. Continuous Improvement: Advocate for process optimization to improve product quality and team efficiency. Comprehensive Documentation: Create detailed test cases, protocols, and reports for seamless QA workflows. Customer Support Management Customer-Centric Approach: Build and lead support teams to deliver outstanding service and maintain client satisfaction. CRM Proficiency: Expert in tools like Salesforce, Hubspot, Zendesk, and Freshdesk to enhance customer relationship management. Problem Resolution: Address complex customer issues efficiently with clear and empathetic communication. 💡 Why Work With Me? ✔️ Proven Success: A consistent history of managing complex projects and delivering measurable results across diverse industries. ✔️ Leadership That Inspires: Skilled at motivating teams, fostering collaboration, and driving innovation to achieve shared goals. ✔️ Customer-Centric Approach: Deeply committed to understanding client needs and delivering solutions that exceed expectations. ✔️ Adaptable & Agile: Thrives in fast-paced environments, leveraging Agile methodologies to ensure efficiency and success. 📈 Let’s Build Success Together With expertise in Agile project management, quality assurance, and customer support, I bring the skills and experience to help your team excel. Let’s discuss how I can contribute to your project’s success!
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    SEO Backlinking
    Tech & IT
    Article Writing
    SEO Content
    Copywriting
    JavaScript
    Facebook Ads Manager
    Project Management
    HubSpot
    Customer Service
    HTML
    CRM Software
    Social Media Management
    CSS
    Asana
    WordPress
  • $25 hourly

    • 4.9/5
    • (14 jobs)
    SaaS | SDR | Customer Success Expert | Shopify Expert | Perfectly On-Time | Quality Driven | Excellent Communication Skills | Reliable | Committed | English-French Translations Hello, my name is Hristina. I have more than 9 years of experience in Virtual Assistance, Sales and Customer Support Service - answering and resolving customer queries in a timely, friendly manner. I dedicate myself 100% to any projects that I take on and make sure to meet my client's needs and expectations. Experienced in handling Shopify, Wordpress, Oberlo, AliExpress, Zendesk, Gorgias, Trello, Clickup, Salesforce, Hubspot, Canva designs. Fluent in French, English, Spanish and Croatian. Native in Serbian and Macedonian. I am a Legal Court Translator and Interpreter(French Language) and I have a bachelor's degree in French Language and literature. I can do translations from language to language or reverse. Strengths: • Loyal • Efficient • Fast and hard-working • Highly professional • Reliable • Punctual • High-quality work • Excellent team leadership skills • Problem Solver
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    Data Entry
    Shopify Apps
    Customer Service
    Shopify
    Business Services
    WordPress e-Commerce
    Social Media Management
  • $10 hourly

    • 4.4/5
    • (21 jobs)
    A data entry specialist; customer support engineer and a writer with a certificate from the University of Cambridge (First Certificate in English; Level B2). All of the above-mentioned fields have totaled over 6500 hours logged on the UpWork app. Customer Support Engineer for one of the biggest encrypted email providers in the world and the leading password manager. I'm flexible with my working hours and I am happy to work closely with any existing freelancers you work with. Regional Winner in the 6th National English Language Essay Contest conducted by the US Peace Corps and ELTAM (English Language Teachers Association of Macedonia). Also over 10 years volunteering work for the National Red Cross with writing and conducting many humanitarian projects. 2 years of experience in writing articles for a national gaming/technology website.
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    Writing
    Customer Relationship Management
    Incident Management
    English
    Customer Service
    Ticketing System
    Phone Support
    Customer Support
    Intercom
    Salesforce
    CRM Software
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