Hire the best Zendesk Specialists in Kuala Lumpur, MY
Check out Zendesk Specialists in Kuala Lumpur, MY with the skills you need for your next job.
- $16 hourly
- 5.0/5
- (3 jobs)
I'm a customer service specialist with over 3 years of experience who is obsessed with my customer's satisfaction and happiness because I believe customer support is the face of every brand. I'm willing to go above and beyond for my clients just to make sure I put a smile on their faces. I've worked with multiple startups and large companies and Achieved a 20% above average customer retention rate on cancellation calls by utilizing active listening techniques. What I have done for my clients?! . Provided quality customer service to 50+ customers daily to build brand loyalty. . Received a positive feedback rating of 96% based on customer satisfaction surveys. . Maintained a positive attitude at all times in a fast-paced environment. . Offered advice and guidance bilingually in English and Farsi. My skills . Excellent communication skills . Familiar with Shopify . Worked on zendedk . Worked with hubspot to manage CRM . Email designing . Complaint Resolution .Time management and adherence to schedules . Building Customer Loyalty . Positivity . Strong memory
Zendesk
Customer SupportSlackHubSpotOnline Chat SupportSocial Media Account SetupShopifyAdministrative SupportGoogle SheetsEmail SupportEmail CommunicationData EntryCRM Software - $10 hourly
- 5.0/5
- (3 jobs)
I am a highly skilled worker with 11 years of experience in the BPO and Freelance industry. I also have extensive knowledge and experience working as a Freelance Proctor, Content Review Analyst and Quality Assurance Specialist in one of the biggest Search Engines, Human Resource Payroll Specialist, Customer Service Representative and currently a Project Quality Analyst in one of the Social Media platforms. As a PQA, I am knowledgeable and trained to do training for the trainers and agents of the 3rd party vendors and to facilitate calibration to ensure that the vendors are reaching their goals and target for their clients. I also handled customers and clients via phone calls, chat, or email whatever platform is available and needed for the specific job from my previous job. I also have vast experience in doing Virtual Assistant tasks such as travel, calendar and inbox/ e-mail management. Aside from that I also know using different systems and tools such as CRM, Hubspot, Peoplesoft, Amazon Workspace, VMware, Slack, Lark and all MS Applications and G-Suites. I am a graduate of Bachelor of Science in Psychology in 2014 at Far Eastern University, Manila Philippines. With all the work experience that I have, I believe I can meet medium-sized projects. Regards, Hazel
Zendesk
Quality AssuranceEmail CommunicationTechnical SupportData EntryMicrosoft OfficeCustomer Support PluginPeopleSoftOnline Chat Support - $20 hourly
- 1.7/5
- (7 jobs)
I have > 7 years of experience in customer service in e-commerce, financial, and e-payment industry. I am experienced in omnichannel, including phone, chat, email and social media. I have > 5 years experience in managing team ranging from 8 to 80 team members. I have proven records on business and process improvement. I am familiar with WFM, QA and trainer's job as I have worn different hats as a CS Manager. I can speak English, Mandarin, Cantonese and Malay fluently. I have experience in using different CRM including Zendesk, Gorgias, Salesforce and Hubspot.
Zendesk
CantoneseCommunication EtiquetteTime ManagementData EntryLive InterpretationMandarin DialectCustomer SupportAnswered TicketInterpersonal SkillsEmail SupportBusiness with 10-99 EmployeesChinese - $15 hourly
- 0.0/5
- (0 jobs)
I'm an experienced Team Lead and Project Manager with 13 years in the BPO/Customer Service Industry and 8 years of hands-on experience in team and program management. I've developed a strong track record in leading projects, driving change, and nurturing talent. My expertise includes onboarding new hires, managing their initial ramp-up, and launching initiatives to retain and upskill team members. I'm seeking to apply my skills in program management and change leadership to make a meaningful impact in your company.
Zendesk
Productivity ToolSlackSalesforceOmnichannel AutomationTraining & DevelopmentChange ManagementChange CommunicationCoachingCommunity ManagementTechnical SupportTechnical Project ManagementPhone CommunicationCustomer Service - $28 hourly
- 0.0/5
- (0 jobs)
A high-performing, analytical individual with 16+ years of proven track record in Financial Services (U.S & Canadian Credit Card Portfolios), Data Privacy Management, Quality Assurance, & Project Management in a multi-asset broker & Contact Centre Operations setting. • Strong Team Management Skills • Solid experience in Customer Experience, Quality Monitoring, Data Analysis, Reporting, Process Improvement and Project Management.
Zendesk
Quality Management SystemQuality AuditEmployee OnboardingBPO Call CenterCustomer Service ChatbotCall Center ManagementData AnalysisSalesAccount ManagementCoachingSalesforceTeam ManagementProject ManagementCustomer Service - $15 hourly
- 0.0/5
- (0 jobs)
I'm a Senior Risk Analyst and, I bring over 7 years of dedicated experience in customer service. My journey in the field has provided me with invaluable insights into effective communication, problem-solving, and creating positive customer experiences. My commitment to customer service has led me to my current role as a Senior Risk Analyst. I would welcome a further thorough discussion and business opportunities.
Zendesk
QuickBaseClient-Server FrameworkStripePayPalTechnical SupportSalesforceFive9Chat & Messaging SoftwareCustomer Service Want to browse more freelancers?
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