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$35 hourly
Rhiju T.
- 5.0/5
- (26 jobs)
If you are reading this, it probably means you are one of the two frequents who keep running across the profiles maintained at this site. 1) the person who wants to know what a killer profile looks like. 2) the seeker of an equal, if not a better, to tackle that pile of responsibility towering ahead of him/her, so s/he could, let me guess, watch that new video of a cat in action or catch 'em pokemons? Congratulations, if you are one of the two! You have just uncovered the real deal and by suffering this far along, shown a great deal of endurance to my cocky sense of humour. The future hirers would, by now, be wondering if I am actually that good and not wasting their time. If good highlights the fact that I have a command over English language, then I'm better. If good demands prior experience in writing, I can present to you a pyramid of job well received from my past employers. It includes an array of responsibility, however, revolving around writing and editing. It also includes a panel of platforms ranging from blog writing to creative writing and everything in between such as article writing, technical writing, travel writing, and business writing. If good requires me to be a trusted partner, I can deliver. Professionally, I am a software maker and technical writer. I know that business needs more than words to foster. It needs ideas. Not overdone or dull. But simple and electrifying. If you choose me, I will make sure that your business grows beyond par with my sorcery. If you are asking can all this magic actually be affordable, you bet, it can. And, if you are still figuring out the spells that I can cast, let me list a few: 1) UX/UI copy 2) Developer content 3) End-user products 4) Compliance documentation 5) Documentation infrastructures 6) Requirement solicitation and capture I have also consulted for the retail industry for 4 years, working in a wide variety of technical areas and writing numerous reports. I have been active in industry standards activities, and my research and consulting has specialized in software portability and interoperability. I have developed desktop software and web application using VB, C#, ASP.NET and other languages. I have worked with Microsoft TFS, Azure, and other enterprise tools. I am familiar with UML and similar modeling systems. My current tool of trade is Madcap Flare, LaTex, Google Docs, Microsoft Word and Visio. I have experience in a broad variety of domain areas including betting systems, retail logistics, enterprise architecture, legacy applications, security, operating systems, chatbot systems and reporting systems. Besides my profession, I enjoy movies from around the world. I also consider myself a great Batman: Dark Knight aficionado and after a hard day's work, find great satisfaction in playing guitar to a baby turtle. And now, before I loose you, allow me to end this rendezvous with a question so that we have something more to our relation if we get the wheels turning. Who would win - the Dead or the Zeppelin?

Zendesk
Markdown
Atlassian Confluence
GitHub
MongoDB
Delphi
Microsoft SQL Server Programming
C#
C
MadCap Software
Technical Writing
Microsoft Excel
Quantitative Research
$11 hourly
Jose D.
- 5.0/5
- (79 jobs)
Hello visitor!! :) I am glad you stop by to check my profile. Surely you are looking for a good fit for your job position and I think you got to the right place, I hope you find interesting what your a about to read and I can be the one you are looking for. Let me introduce myself: My name is Jose and I am a Colombian languages professional. My native language is Spanish and I have an excellent command of English Language. I have a Bachelor’s Degree in Modern Languages at college (Javeriana University). I lived in different parts of Colombia and also I lived sometime in the USA. I have experience in Customer Service, Customer Care and Call handling. I have worked in different North American and European companies speaking English and other languages all day long. I worked for AT&T (1 year) taking calls and managing emails and chats. Besides, I worked for 5CA in projects like Vendo, GolfBuddy, Konami, Activision, etc., handling calls, emails (Zendesk), and chats. I also have a major in Translation from college. If you decide to contact me, I DO NOT use Google translator, ALL my translations are manual. I am able to do high quality translations and transcriptions from Spanish to English and English to Spanish very efficiently. I am always looking to offer the best experience to my client. I am committed to drive profits and encourage company growing through the different services I provide; collaborative and focus on improving my client’s reputation. Give me the opportunity and I assure you won't regret working with me as a team. Hope to hear from you

Zendesk
Data Entry
Email Support
Microsoft Power BI Data Visualization
French to Spanish Translation
Spanish to English Translation
English to Spanish Translation
Customer Service
Customer Support
Spanish
English
Castilian Spanish
Translation
$22 hourly
Rene T.
- 4.9/5
- (21 jobs)
With over twelve years of experience in Sales and Customer Service, I am the best fit to provide world-class customer service to your customers! With a journey that began as a freelance trailblazer on Upwork back in 2014, I've amassed over 17,000 hours of dedicated work, translating into earnings exceeding $100k. The path to becoming a top-rated freelancer demanded relentless commitment and unwavering dedication, qualities I've honed along the way. Driven by a passion to impart knowledge and empower others, I've made the bold decision to transition from solo practitioner to agency founder. My mission? To distill the insights gleaned from years of hands-on experience and share them with a broader community of aspiring individuals eager to carve their path in the freelance world. Join me as we unlock new horizons, together transforming aspirations into achievements and fostering a community where shared visions flourish. Let's embark on this journey, where each success story is a testament to the transformative power of hard work and perseverance. I aim to provide satisfaction and exceed expectations to build long-term client relationships. I am always looking forward to working in a long-term job and seeing my client on top is also my success! Some of the tools I used were: Zendesk HubSpot Airtable Freshdesk Salesforce Aircall JustCall Xlite Ring Central Trello Google sheets Zoom DocuSign S l a c k Skype Timely I also do cold calling, appointment setting, closer, phone support, chat support, email or ticket support, taking orders via phone or web-based tools, order tracking, drop shipping, price quotation, lead generation, data entry, and research. I am a reliable person and I assure you that the versatility of my work will serve as a great asset to your company. Cheers to our success!

Zendesk
Guitar Performance
Sales
Telemarketing
Training
Customer Service
Email Communication
Outbound Sales
Customer Service Training
Email Support
Online Chat Support
HubSpot
$15 hourly
Shuva B.
- 5.0/5
- (15 jobs)
Data Entry, Data Analysis, Email handling, time management, Reporting, Word processing, email communication

Zendesk
Spreadsheet Software
Data Analysis
Data Scraping
Order Tracking
English
Content Writing
Time Management
Online Research
Data Entry
Accuracy Verification
Google Docs
$65 hourly
Orla P.
- 0.0/5
- (2 jobs)
Hello! I’m a seasoned professional with 10 years of experience in managing sales, customer success and onboarding teams, and over 6 years in sales, account management and business development roles. My expertise lies in building and nurturing client relationships across a range of industries, from small B2B customers to major tech clients generating millions in annual revenue. Throughout my career, I have honed my skills in: Sales Strategy and Business Development: Crafting and executing strategies that boost revenue and expand customer bases. Customer Support: Resolving issues efficiently to enhance satisfaction and loyalty through phone, email and live chat Account Management: Maintaining and growing long-term client relationships, managing both small and large accounts. Customer Onboarding: Ensuring a smooth transition for new clients I specialize in leveraging top industry tools to enhance customer interactions and streamline service processes, including: Customer Relationship Management: Proficient with Intercom, Zendesk, Hubspot, Copper, Zoho and more Communication Platforms: Slack, Google Hangouts and Aircall for effective team and client communication. Data Handling and Reporting: Advanced capabilities in Microsoft Excel, Docs, Monday.com, Asana, Trello and more. Additionally, I offer comprehensive support services: Help Desk/Ticket Support: Managing customer inquiries and issues efficiently. Live Chat and Email Support: Delivering real-time assistance and managing email communications. Phone Support: Handling both inbound and outbound calls to enhance customer relations. Social Customer Support: Engaging with customers through social platforms. Office Operations: Proficient in both front office and back office tasks. I am passionate about driving success through effective customer engagement and retention strategies. Whether you are looking to increase your sales, improve customer experiences, or streamline your service processes, I am here to help you achieve your goals. Let's connect and explore how I can bring value to your team! Happy to negotiate hourly rate.

Zendesk
Microsoft Excel
VoIP
SaaS
Expert
Email Support
HubSpot
Intercom
Sales
Customer Service
Customer Support
Outbound Sales
Business Development
Account Management
Management Skills
$10 hourly
grace c.
- 5.0/5
- (2 jobs)
Hi my name is Grace. I am a Marketing and Service Professional with more than ten years of substantial experience in the customer service industry. Being exposed to different service and business process outsourcing companies catering to banking and finance, telecommunications, life insurance, consumer retail and maintenance company, I have acquired valuable technical and analytical expertise, which are essential for comprehensive customer support and administrative tasks. I transitioned to being a Virtual Assistant last year and was hired by an Australian roofing and plumbing company. I have been working with this company since February of last year and have the following tasks: - Answer inbound calls for new booking, inquiry and taking payments. - Making outbound calls for schedule follow up and updates for clients and plumbers. - Creating quotes, invoices and purchase orders. - Keeping track of plumbers jobs and make sure to update in on a daily basis. - Managing emails and other communication channels. - Researching for needed equipments for projects, booking them and making sure it's delivered to site. - Gathering data and creating reports needed by clients for insurance reimbursements. - Handling complaints of clients making sure they are answered on a timely manner. - Other administrative tasks asked by directors/superiors/client. - Handling timesheet manually and via system. - Handling Accounts Receivables and Payables. - Experienced with Xero. - Calendar management or Scheduling. - Liaising with field employees and clients during the duration of a project. - Liaising with suppliers for project materials. - Screening, Hiring and Onboarding new employees. - Handling Social Media pages of my client's business which includes creating contents/posts. I am hardworking, goal-oriented, enthusiastic, positive, and eager to learn individual. I believe in the value of integrity, fair practices, and excellence in achieving sustainable growth as a professional and for the organization I am with. If you are looking for someone who can help you with your business, whether it be for administrative work or customer service, you have definitely found the right person, and I am confident that I would be a valuable asset to you and your company. I'm looking forward to working with you and your business soon!

Zendesk
AroFlo
Timesheet
Xero
Technical Support
Invoicing
Email Communication
Administrative Support
Management Skills
Customer Service
Data Entry
Project Management
Debt Collection
Business Operations
Email Support
$50 hourly
Louis A.
- 0.0/5
- (1 job)
I've built my customer success solutions through rich experience in multi-national, listed and fast growing startup companies. I understand the gaps that freelancers can fill and I absolutely know which areas of a problem I can and can't add value. I always focus on understanding the WHY and WHO first in any problem. The HOW is the easy part, there will always be a solution! (Why should we focus and invest in our customer engagement and who would benefit from it? - Great question! How do we deliver the engagement and What system do we use? - There are thousands of solutions out there. My primary skills are in designing and completely implementing customer engagement flows. I break this into 3 parts. 1. 100% automated engagement. This covers automatic reactions to customer behaviour and strategically engaging with customers based on their activity. Rich segmentations here can drive customers toward North Star Metrics as well as promote products to grow KPI's. I have delivered simple, automated customer onboarding flows complete with Email, Push notification and In-App popups as well as comprehensive segmentations and gamified engagement strategies. 2. Ticket Deflection. My philosophy is once a customer needs to talk to an agent, we have missed an opportunity to solve their problem with automation. Developing customer knowledge bases such as Help Centres and AI powered answer bots helps minimise human to human engagement, providing a better customer experience as well as reducing operational costs. 3. Human engagement. When a user can't be helped by the first 2 areas, we need to be able to help them as best as possible. This includes standardising responses with Macro's and triggers. It also includes tracking our response and action times with SLA's. Finally it requires us to collaborate with cross functional teams using integrations like Jira and Slack. Then when all of this is complete we need to be able to register the Voice of Customer and report on the success of each step at all levels of granularity. My skills can deploy these solutions from start to finish and overcome issues of legacy systems, strict privacy regulations (I've worked in financial instituiotns) and existing operational processes.

Zendesk
Customer Engagement
Sophos Sophos UTM
iOS SDK
Android SDK
Software Integration
Firebase
Zendesk API
Customer Experience
Customer Relationship Management
Slack
Branch.Io
Jira
$25 hourly
Tiana K.
- 4.8/5
- (12 jobs)
Operations/Process Efficinciency Optimisation and Analyst Specialising in Excel - using Visual Basic to create automated functions within the program to reduce manual workload. My most valued skill is being able to identify areas of improvement where manual and monotonous tasks can be automated to ensure consistency, accuracy, effectiveness and efficiency. I have mastered many tools to allow for this objective to be achieved.

Zendesk
Visual Basic for Applications
Apps Script API
Data Visualization
Financial Reporting
Salesforce CRM
JavaScript
Data Analysis
Data Warehousing
Microsoft Excel
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