Hire the best Zendesk Specialists in New York

Check out Zendesk Specialists in New York with the skills you need for your next job.
  • $25 hourly
    My services include but are not limited to the following: ✔️ Responding to customer inquiries via email, phone, or chat. ✔️ Providing customer support and addressing customer concerns in a timely and professional manner. ✔️ Scheduling appointments, meetings, and travel arrangements. ✔️ Managing social media accounts and other online platforms. ✔️ Lead generation and more! I'm dedicated to providing my clients with the best possible experience, and I'm always striving to exceed their expectations. I'm committed to meeting deadlines and delivering work that is accurate, professional, and of the highest quality. Contact me to leverage my expertise for your project's success. Let's elevate your operations together. ☎️
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    English
    Business Operations
    Project Management
    Email Marketing
    Time Management
    Customer Satisfaction
    Virtual Assistance
    Scheduling
    Phone Communication
    Customer Service
    Customer Support
    Email Support
    Phone Support
    Spanish
  • $20 hourly
    As a Customer Service Representative with a passion for delivering exceptional support and ensuring positive customer experiences. Throughout my career, I have honed my skills in addressing diverse customer inquiries, resolving issues, and providing insightful assistance. My commitment to excellence extends beyond the resolution of problems; I thrive on creating positive interactions and lasting relationships with customers. My approach combines a friendly demeanor with a solution-oriented mindset, ensuring that each customer feels heard and valued. With a solid foundation in product knowledge and service policies, I am well-equipped to navigate various customer needs. I am adept at utilizing communication channels such as phone, email, and chat to deliver timely and effective support. My goal is to not only meet but exceed customer expectations, turning challenges into opportunities for satisfaction. As a customer-focused professional, I have a track record of contributing valuable insights to enhance overall service quality. My ability to collect and relay customer feedback to internal teams has played a pivotal role in continuous improvement initiatives.
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    Albanian
    Crisp
    Salesforce
    Lead Generation
    Customer Development
    Customer Care
    Shopify
    Gorgias
    Customer Service
    Customer Satisfaction
    Phone Communication
    Freshdesk
    Online Chat Support
  • $25 hourly
    Hi, I’m Carly! I’m a creative brand designer, web designer, and UI designer with a passion for crafting visually compelling and user-friendly experiences. I specialize in: ✔ Brand identity & logo design ✔ Website design & UI/UX (Figma, Canva) ✔ Social media graphics & content creation ✔ Video editing & motion graphics With a keen eye for aesthetics and functionality, I help businesses and entrepreneurs create strong, cohesive brands that stand out. Whether you need a stunning website, engaging social media content, or a full brand refresh, I’m here to bring your vision to life! Let’s collaborate—message me to get started! 🚀
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    Website
    YouTube
    Adobe Premiere Pro
    Email Template
    Mailchimp
    Email Marketing
    UX & UI Design
    Wireframing
    Branding
    Adobe Photoshop
    Graphic Design
    Figma
  • $35 hourly
    With over 20 years of experience as a Virtual Assistant, Project Manager, and Customer Support Operations professional, I have honed a diverse skill set that I am excited to bring to your organization. I have spent the past decade working remotely via Upwork, mastering the art of virtual collaboration and project management. I am proficient in a range of software and tools used in project management, such as ClickUp, Asana, Google Workspace, and Microsoft Teams. My experience in these platforms has equipped me with the ability to coordinate and collaborate effectively with team members and track project progress in real-time. Additionally, I have a strong background in Zendesk administration, which includes managing tickets, troubleshooting, creating SOPs, and providing top-notch customer support. In addition to my technical skills, I possess content and community management expertise. I am adept at creating engaging and informative content that resonates with audiences across various social media channels. I am also skilled at building and maintaining online communities that foster meaningful interactions between customers and brands. I am well versed in handling accounts on Tik Tok, Threads, Instagram, Pinterest, Facebook, Reddit, YouTube, Kick, and Twitter. I also have experience with Discord Community Management, as well as moderation on Twitch. Throughout my career, I have consistently demonstrated my ability to work independently, anticipate challenges, and take a proactive approach to problem-solving. I am a detail-oriented individual with excellent communication skills and thrive in fast-paced environments. I am confident that my experience and skills make me a valuable addition to your team. I look forward to discussing how I can contribute to your organization's success.
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    Community Management
    Community Engagement
    Notion
    Scheduling
    ActiveCampaign
    ChatGPT
    Process Improvement
    Administrative Support
    Canva
    American English Accent
    Gaming
    Customer Service
    Social Media Management
  • $27 hourly
    Let me try to cut to the chase here. All you really need to know about me is that I take pride in everything I do, regardless of the nature of the work, however tedious it may be. If you hire me, I guarantee the highest quality of work within my power. When it comes to completing a project, I always demand the best from myself. A little bit about my experience. I attended Hunter College High School, one of the top schools in New York City, and went on to receive a degree in International Business & Management from Dickinson College. After college, I moved out to Los Angeles and my first job was a massive data entry project for a high-end Italian furniture company. I spent six months, forty hours a week, recataloging their entire furniture data base. It wasn't the most thrilling project, but like I said, I take pride in everything I do. While I was finishing up the project, I met the company's new accountant, who offered me a job doing tax returns in his office. After eight months, the office manager left and I took over for her. It was then my responsibility to do everything from quarterly tax returns to payroll to bookkeeping to accounts receivable, and so on. As such a job required, I became very detail and task-oriented. During those two years, I also worked one or two days a week for another furniture company, cataloging their furniture and writing descriptions of products. In my free time, I enjoy reading and writing, so anything involving writing or editing is also right up my alley. I've spent the past five years working remotely full-time, doing customer service and a variety of administrative tasks for several U.S. companies. At the moment, one of the companies I work for is in the process of closing, which has freed up 20-30 hours per week, and I'm looking for a new position, preferably in customer support, but I'm open to anything.
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    Customer Service
    WooCommerce
    Writing
    Data Entry
    English
    Help Scout
  • $62 hourly
    Hi there! I have over 7 years experience working in customer and client experience. I've worked hands-on in customer support, managed teams, and strategized and implemented impactful programs and processes for big start-ups to completion. I've highlighted some of my many skills below: *I've worked with clients to scale up their client and customer support and management, both managing high-touch leads from initial contact to close, as well as managing transactional customer requests. *I have implemented and managed project management software (ClickUp, Monday.com, Notion, Asana) for small to medium sized teams in order to streamline internal processes and projects. * I have built and managed teams for both support agents and QA Analysts, and have built quality programs for major brands from the ground up. I have monitored and improved my teams' performance on metrics such as CSAT, Customer Efficiency, and Time to First Response. * I have created training modules, designed and wrote content for internal knowledge bases, and facilitated trainings for classes between 5 and 30 new hires and ongoing agents. * I have been an Admin for Zendesk and manager for Salesforce Service cloud, and have plenty of experience creating SOPs, macros, triggers, and automations. * I have answered 100+ support tickets a day while also managing a busy live chat line. * I have overseen escalations for sensitive cases and emergencies. I'm open to opportunities in Administrative Assistance, Customer Experience, Support Management, Training, and System Implementation/Administration. Human connections with customers and thoughtfully solving issues from start to finish are my number one values, and I thrive on being able to solve problems to support small and large teams! Send me a DM if you want to chat more about your opportunity!
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    Training & Development
    Customer Experience
    Project Management
    Task Coordination
    Data Entry
    Customer Satisfaction
    Communications
    Training Online LMS
    Quality Assurance
    Salesforce Service Cloud
    ClickUp
  • $110 hourly
    👋 Welcome to my Upwork profile! I'm a seasoned Customer Support professional with a wealth of experience spanning over 5 years. My expertise extends from frontline support to team leadership, and I'm proud to hold the distinction of being a Certified Zendesk Expert. My passion lies in streamlining and enhancing workflows for small businesses and startups, with a special focus on the dynamic SaaS industry. However, I've also successfully deployed Zendesk environments across diverse sectors, including eCommerce, healthcare, marketing, and distribution. 🎓 My academic background is solid, with a Master's degree in Information Systems and a Bachelor's in Applied Mathematics, both earned from Marist College. This educational foundation enriches my problem-solving abilities and analytical thinking, which I apply to the benefit of my clients. 🌟 Hailing from the great state of New York, I offer a distinctive fusion of professional proficiency and personal passions to each project. Outside of my work, I'm an avid reader, a dedicated gamer, and a passionate cook, and love to exercise. These hobbies reflect my commitment to continuous learning and creative exploration, values that naturally spill over into my work. I'm here to collaborate with you on enhancing your customer support processes, whether you're a budding startup looking for the perfect Zendesk setup or an established business seeking to optimize your customer service operations. Let's connect and discuss how I can help your organization deliver exceptional customer experiences, streamline workflows, and drive growth. Feel free to reach out, and let's embark on a journey of excellence together! 🚀
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    Customer Service Training
    Shopify
    Project Management
    Mixpanel
    Zendesk API
    Ticketing System
    Phone Support
    In-App Support
    Email Support
    End User Technical Support
    Product Support
    Customer Service
    Customer Service Analytics
    Technical Support
    Customer Support
  • $75 hourly
    I am a Growth Manager working to increase customer numbers by running high-tempo conversion rate optimization tests, evaluating results, collecting learnings, and shipping wins. My previous work was focused on collecting, cleaning, and reporting user data for a SaaS company to influence the overall customer experience strategy. I specialize in identifying friction points within the customer lifecycle and developing a prioritized list of solutions to implement. I'm experienced in Excel, Sheets, Pendo, Zendesk, Intercom, e-commerce platforms, and marketing funnel analytics. I graduated with a dual major in Economics and Sustainability Studies from Rensselaer Polytechnic Institute. Interests include consolidating/analyzing customer insights across platforms, interdisciplinary systems, and multi-platform programming/support strategies. Feel free to contact me for any questions or opportunities. I look forward to speaking with you.
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    VLOOKUP
    Funnel Testing
    Product Analytics
    Conversion Rate Optimization
    A/B Testing Software
    A/B Testing
    Hypothesis Testing
    Google Analytics
    User Flow
    Marketing
    Research Methods
    Google Sheets
    User Experience Strategy
    Test Results & Analysis
    Customer Engagement
    Microsoft Excel
  • $40 hourly
    Are you looking for a results-driven Customer Success, Operations, and Project Management professional who can optimize workflows, enhance customer experience, and improve business processes? With 10+ years of experience, I specialize in managing customer relationships, operations, and project execution across SaaS, startups, e-commerce, and nonprofit sectors. What I Offer: ✅ Customer Success & Retention – Managed portfolios worth $5M+ in recurring revenue, maintaining high client retention rates. ✅ Operations & Process Optimization – Designed and implemented scalable systems to increase efficiency and streamline workflows. ✅ Project Management – Proficient in Asana, ClickUp, and MS Project, ensuring smooth project execution and team coordination. ✅ CRM & Data-Driven Strategies – Expert in Salesforce, HubSpot, Zendesk, and tools like Power BI & Tableau for actionable insights. ✅ Cross-Functional Collaboration – Worked across sales, marketing, and product teams to align business goals with customer needs. Industries I Work With: • SaaS & Technology Startups • E-Commerce & Event-Based Businesses • Nonprofits & Social Impact Organizations • Business & Marketing Agencies I thrive in fast-paced, remote-first environments and excel at helping companies scale efficiently, enhance customer engagement, and improve internal processes. Let’s collaborate to make your business more efficient and customer-focused. 📩 Let’s Connect! Message me to discuss how I can help your business succeed.
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    Freshworks CRM
    Tableau
    ClickUp
    Community Outreach
    Presentations
    Customer Retention
    Client Management
    Salesforce
    Customer Support
    Customer Experience
    Asana
    Project Management
    Account Management
    HubSpot
  • $55 hourly
    I am an account manager with a solid background in cultivating client loyalty, enhancing digital presence, driving customer retention, and implementing cutting-edge digital strategies to propel business growth.
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    Client Management
    Key Account Management
    Technical Support
    Troubleshooting
    Customer Support
    Project Management
    Customer Onboarding
    Upselling
    Microsoft Office
    Jira
    Asana
    Salesforce
    Account Management
  • $33 hourly
    A Customer Support position which utilizes my excellent customer service support skills. Ticketing: Zendesk, Desk.com, Remedy and Salesforce Communication: Ticket, Chat, Phone, email and Social Media
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    Shipping & Order Fulfillment Software
    Amazon
    Customer Support
    Customer Service
    Shopify
    Google Docs
    Helpdesk
    Technical Support
    Slack
    Shipping Plugin
    Salesforce
    Intercom
    Jira
    Tech & IT
  • $65 hourly
    Hello, My name is Richard and I am a dedicated systems specialist with a strong forcus in customer service and data analysis. I'm an expereiened customer service manager with an eye for creative writing. Systems admin is just as much creative as techinical. With my help, I can ensure a more consistent customer service process and streamline communication. My most recent projects include: Freshdesk admin set up for Kitchenall Zendesk admin setup and SLA creation for Chomps, Inc. Shopify development for an online clothing store called Animedripx.com Please don't hesistate to reach out for your system admin needs. Cheers, Richard
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    Sales
    Python
    Search Engine Optimization
    Writing
    Microsoft Excel
    Customer Support
    Phone Support
    Call Center Management
    Startup Company
    Online Chat Support
    Freshdesk
  • $62 hourly
    Customers, support teams, marketing, and other business stakeholders all have different documentation needs. My goal is to help brand new users find their way, and internal teams stay on top of product updates and best practices. I care deeply about people’s experiences when interacting with both products and the companies that create them. We can’t make assumptions about what is intuitive to people, and I believe it’s key to support them as they are getting started, trying to do something new, or when things don’t make sense. Having spent over a decade developing materials for applications and software-as-a-service, I can provide understanding, clarity, and thoughtful user experience. My background in software product and project management provide an insider perspective on what businesses and customers are looking for and how development teams operate. These skills also help me stay organized and communicate with stakeholders. I have experience working with startups, nonprofits and enterprise organizations, and work well with teams of different backgrounds whether co-located or distributed globally. ____________ MY SERVICES ____________ • How-to articles and quick start guides for end-users and customer-side administrators • Knowledge base and help center development and maintenance • Internal documentation for account managers, customer service reps, and product teams • Release notes for business stakeholders and customers • Evaluation of existing resources and materials • Interface labeling to aid clear and consistent user experience • Style guides, templates, and defined term libraries for uniformity and polish • Expertise in Confluence, Jira, Zendesk, Snagit, Lucidchart, O365, Google Workspace, Markdown, HTML and more _________ OUR PARTNERSHIP __________ I like building long-term relationships with my clients. We can get comfortable working together and I can provide better support with gained product expertise and institutional knowledge. This can be for regular release-cycle updates, long-term projects, or as-needed smaller deliverables. To give you lots of flexibility to use my time as needed, responding to changing priorities in dynamic environments, I work by the hour with a set number of hours each week (rather than fixed price projects). I'll commit 10-20 hours to you, in turn asking you to provide me a minimum of 10 hours of work per week. I can accommodate hours to overlap with various time zones, with availability from 13:00–23:00 UTC. Please have a look at my Upwork portfolio to see documentation, articles, and training materials illustrating some of my experience, and let me know if you have any questions.
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    Online Help
    Information Architecture
    User Guide Writing
    Markdown
    Knowledge Management
    User Experience
    Software Documentation
    Atlassian Confluence
    User Interface Design
    Release Notes
    Instruction Manual
    User Manual
    Technical Documentation
  • $30 hourly
    Professional and responsible, here to support you in daily tasks such as: • Customer Services • General Admin Work and Data Entry • Graphic Design / Photo Editing • Managing property and listings (managing my own Airbnb) • Internet Research • Accounts Payable and Receivable basics • Social Media or E-commerce Management Skilled with MacOS, Windows, Microsoft Office, Google Docs, Zendesk, Slack, Bill.com, Livechat, Shopify, Photoshop, Canva, WordPress, etc. Airbnb super-host since 2018. •Former flight attendant/supervisor with customer service experience for over 10 years in the multi-cultural airline. Well-spoken, approachable, responsible, with great attention to details and a professional attitude. •Bachelor's degree focused in Accounting and Business Management.
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    Photo Editing
    Administrative Support
    Customer Service
    Slack
    Customer Support
    Virtual Assistance
    Accounts Payable
    Online Chat Support
    Data Entry
    Adobe Photoshop
  • $25 hourly
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi ✅Gorgias ✅Intercom 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
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    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Phone Support
    Social Media Management
    Email Support
    English
  • $60 hourly
    BUSINESS MANAGER | EXECUTIVE ASSISTANT - Unique A-list experience supporting high level C-Suite creatives and executives - High-level Project Manager across Sales, Logistics and Development at a world-renowned art auction house - Master of organization, scheduling and communications - Event management, travel bookings, itineraries, budgeting and accounting SKILLS G-Suite | MS Office | Business Management | Slack | Quickbooks | Salesforce | Adobe Photoshop | Concur T&E ARTIST MANAGER - Provides a complete (soup to nuts) solution for vinyl - CD - download card ordering and shipping - Global distribution on all social media and streaming platforms - Website and Online Store merchandise development. - Day-to-day management including business decisions, marketing, social media, publicity, travel and logistics - Created a publishing company and directed all copyright royalties for musicians PRO - Producing and directing photo shoots, music videos, online promos and digital press kits - Negotiating deals as a Booking Agent: liaising with promoters, publicist and venue managers SKILLS Website Developer | Wix | Bandzoogle | Dreamweaver | CD Baby | DistroKid | Spotify | Pandora | Apple Music | Youtube | Adobe Photoshop | Government Copyright | PRO |
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    Social Media Advertising
    Google Calendar
    Photo Editing
    Adobe Dreamweaver
    Wix
    Customer Support
    Purchase Orders
    Sales & Inventory Entries
    Adobe Photoshop
    Google Docs
    Data Entry
    Microsoft Office
  • $30 hourly
    I believe my purpose is to capture the beauty and essence of this life, from the past to present, the mundane & the extraordinary. In my sketchbook and online shops is where I love sharing my view of everything I experience. Some of my work can be seen at my website: ponderingsea.com I have always had a passion for going above and beyond to help people in any way possible, and I really enjoy when I can incorporate this love into my work. I am happy to work remotely as a graphic artist, virtual assistant or customer service representative type of position any hours on any days of the week for any time zone, including holidays. I have a background in retail and online customer service as well as I have maintained an active interest in digital tools and platforms for over 20 years. For over ten years I have created both 2D and 3D graphics and continue to manage my own work through various online shopping platforms. In addition to my work in graphic art and customer service, I also love being an educational resource through video tutorials I create for people in the online art community who are eager to learn how to use the digital tools and systems I use for creating my own computer graphics. Skills: Exceptional customer service Data Entry (60-90 WPM) Comfortable with both PC Windows & Mac computers & devices including iPad Pro Organization & other clerical tasks Google Sheets, Docs and Slides Email and other online correspondence General social media Working with website editors and tweaking some css/html code Photo and other image editing (resizing, color adjustment, retouching, restoration, background removal, and more) Vector tracing and drawing Scanning and cleaning images and other documents Graphic art and design (digital illustration, logos, flyers, web ads, cover images, and more) Basic video timeline editing Creating 2D and 3D computer graphics (Blender, Photoshop, InDesign, Illustrator) – 3D modeling, vector art, decorative illustration, watercolor, seamless textures, patterns, photo manipulation Digital Planner Design Interactive PDF and Form Design
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    Adobe Premiere Pro
    Flyer Design
    WordPress
    Graphic Design
    Google Workspace
    Website Content
    Freshdesk
    Blender
    Adobe Photoshop
    Adobe InDesign
    Logo Design
    Adobe Illustrator
    PDF
  • $20 hourly
    Let me help you turn your Customer Support Team to reach customer satisfaction and make your customers feel heard and special! 💪🏽 As a highly skilled Customer Specialist with over 4 years of experience in eCommerce businesses, I have honed my expertise in customer service and support, with a particular focus on the platforms Zendesk, Shopify, Gorgias, etc. I am passionate about providing exceptional customer experiences, building relationships, and resolving issues to ensure customer satisfaction and loyalty. I have a Strong ability to analyze customer issues, identify root causes, and develop effective solutions to resolve problems, ensuring a positive customer experience. Proven track record of providing exceptional customer service, handling customer inquiries and complaints, resolving issues in a timely and satisfactory manner, and maintaining high levels of customer satisfaction. One of the most important things is that I provide excellent verbal and written communication skills, with the ability to communicate effectively with customers, team members, and cross-functional teams, in English, Spanish, and Finnish. Don't hesitate to get in touch with me, we'll have a virtual coffee and see how I can help your Customer Support team reach ultimate efficiency! ⭐⭐⭐⭐⭐
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    Bilingual Education
    Gorgias
    Ecommerce Support
    Shopify
    Customer Satisfaction
    Product Knowledge
    Answered Ticket
    Customer Support
    Customer Service
    Ecommerce
    Email Communication
    Spanish
    Email Support
    Online Chat Support
  • $25 hourly
    I'm a seasoned professional with over a decade of experience in customer service and administrative support. My journey began in 2012 in retail, where I honed my skills in various stores until 2017. I then transitioned to an administrative assistant role at a family-owned wholesale company, where for three years, I provided exceptional customer service to dropshipping clients, managed orders and emails, created invoices, and supported sales executives. For the past three years, I've excelled as a Senior Customer Success Engineer, and for the last two years, I've been a virtual assistant, helping clients across various industries. My clients have included mental health professionals, staffing agencies, real estate agents, non-profit organizations, venture capitalists, and small business owners. I pride myself on being organized, reliable, and efficient. Let me help you take your business to the next level!
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    Canva
    Slack
    Microsoft Office
    Data Entry
    Customer Service
    Technical Support
    Technical Project Management
    Trello
    Asana
    Client Management
    Jira
    English
  • $50 hourly
    Over 10 years of Agency background mixed with sharp organizational skills and experience with international teams, multiple development initiatives, project management tools & Agile/Waterfall methodologies. Skilled in evaluating financial needs and implementing multi-pronged digital strategies that increase revenue and drive brand growth.
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    Marketing
    Digital Project Management
    Adobe Experience Manager
    DNS
    Microsoft Office
    Google Workspace
    Salesforce CRM
    Analytics
    Adobe Inc.
    Content Management System
    System Configuration
    Smartsheet
    Adobe Creative Suite
    HTML5
  • $50 hourly
    I am a creative and results-driven professional with an extensive skill set and foundational knowledge in mass communication and broadcasting while staying abreast on current trends and changes. Highly motivated to build and improve brand presence and visibility through networking, consistent communication, and engaging content. Communication & Correspondence * Natural communicator, talented at cultivating beneficial and long-lasting relations with key personnel. * Capable of collaborating with cross-functional teams to create interesting and innovative content. Organization & Management * Demonstrated success in navigating through and leading operations in a fast-paced environment, while upholding organizational efficiency and performance. * Well prepared to manage and supervise teams. Marketing & Advertising * Adept at creating and executing marketing strategies to boost engagement and online traffic.
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    Video Editing
    Adobe Premiere Pro
    Email & Newsletter
    Microsoft Outlook
    Organizational Background
    Creative Strategy
    Adobe Photoshop
    Network Analysis
    Video Editing Software
    Data Analysis
    Microsoft Excel
  • $30 hourly
    I am a SHRM-CP business coordinator and HR generalist with skills in reporting, spreadsheet formatting, and business and sales analysis. I’m looking to aid in the tedious work required to manage efficiency in business relations.
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    macOS
    Google Docs
    Adobe Creative Suite
    HR & Business Services
    Sales & Inventory Entries
    Data Analysis
    Accounts Payable
    Microsoft Excel
    Data Entry
    Sage
    Administrative Support
    Sales Analytics
    Recruiting
  • $75 hourly
    Hi! I am a proven project management professional with an expertise in software implementation. I've successfully implemented Asana to various clients and was formally employed at Asana! I'm also well versed in Microsoft Office, Google Workspace, JIRA, Canva, Miro, Slack, and Zendesk. I am highly skilled in project management, communications, process improvement and software implementation.
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    Project Requirements
    Project Risk Management
    Project Schedule & Milestones
    Project Management Software
    Project Delivery
    Project Budget
    Google Workspace
    Slack
    Microsoft SharePoint
    Microsoft Office
    Asana
    Implementation Plan
    Implementation
    Project Management
  • $250 hourly
    I'm a solution-oriented CX leader who builds teams and customer support organizations with empathy at the core. I strive to provide impactful support aligned with your business needs. - Zendesk and Help Scout expert - Implementing support AI and chatbot tools for almost 10 years. - Capable of managing projects from start to finish. - Regular communication is important, happy to be in your Slack channel and communicate async via Looms.
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    Customer Service Training
    Customer Experience Management Software
    Customer Support
    Customer Satisfaction
    Customer Experience
    Customer Service Chatbot
    Customer Service
    FAQ
    Knowledge Management Tool
    AI Chatbot
    Chatbot Flow Design
    Chatbot
    Notion
    Help Scout
  • $35 hourly
    Currently living in the United States, I am bilingual in Japanese and English, born and raised in Japan, and a graduate of a university in the United States. I have over 5 years of experience as a client success/support manager and specialist, working with Japanese B2B clients in the tech industry in Japan. Currently, I help write content in Japanese for a machine learning AI company. Skilled in Japanese-English translation, transcription, and creating clear, effective articles and documents. Proficient in resolving issues, simplifying complex concepts for clients, and adapting to fast-paced environments as well.
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    English
    Gmail
    Translation & Localization Software
    Translation
    Writing
    Troubleshooting
    Problem Solving
    Tech & IT
    Phone Support
    Customer Support
    Email
    Japanese
    Salesforce CRM
    Salesforce
  • $40 hourly
    With over 12 years of experience in client management, revenue and business operations, and customer experience, I have a proven track record of driving efficiencies and optimizing processes within fastpaced and growth-stage organizations. Key Achievements: *$15M+ Revenue Management: Successfully managed $15M+ in annual enterprise account revenue at OptumHealth, driving growth and ensuring high levels of customer satisfaction. *10% YoY Improvement: Directed global refund strategies at SeatGeek, achieving over $1M in annual recoupment and maintaining a consistent 10% YoY improvement in recoupment rates. *CSAT Strategy Development: Developed and implemented comprehensive CSAT strategies at OptumHealth, leading a crossfunctional task force to enhance customer satisfaction. *Emergency Response Leadership: Led training and support for emergency ventilator devices during the COVID-19 pandemic at 10xBeta, partnering with NYC Economic Development Corporation for successful hospital onboarding.
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    Training
    Team Management
    Healthcare
    Ticketing System
    Refund Processing
    Policy Development
    Customer Experience
    Technical Support
    Relationship Building
    Account Management
  • $25 hourly
    Experienced and results-driven IT professional with over two years in Helpdesk Support and a CompTIA A+ certification. A TOP-RATED PLUS Freelancer on Upwork with a consistent 100% job success rate, I excel in hardware, software, and network troubleshooting. Known for delivering exceptional customer service, I've been streamlining support processes constantly. Proactive and adaptable, I bring a unique blend of technical expertise and a proven track record to any team. Let's connect to discuss how I can contribute to your success!
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    File Management
    Scheduling
    Google Workspace
    File Maintenance
    Customer Support
    Ecommerce Order Fulfillment
    Ecommerce Support
    Computer Skills
    Data Entry
    Communications
    Product Listings
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