Hire the best Zendesk Specialists in Nigeria

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$36 hourly
Kehinde O.
- 5.0/5
- (11 jobs)
My job experience for over 5 years has been to support users. This is something I love to do every day. I have been successful in setup and configuring applications on Windows & Mac operating systems and providing support for SAAS and PAAS applications such as Azure AD, AD Connect, Outlook, OneDrive, SharePoint, Exchange Online, Migration, Windows Security; On-premises servers such as Exchange, Windows, Active Directory. Also working to ensure your services are secure with Microsoft Azure Security and managing your devices (BYOD) with Endpoint Manager. I collaborate with my team members, technical leads, and managers to resolve issues, complete the task in SLA time, and ensure client expectations are met with high-quality support to maintain high values of KPI. Why hire me? I guarantee a project treated with exceptional care and attention to detail. I am accountable, reliable, and a fast learner. Contact me to get the best service you deserve.

Zendesk
Command Language
Splunk
Atlassian Confluence
Jira
Microsoft Exchange Online
Customer Service
Microsoft Certified Professional
Online Chat Support
Communication Skills
Windows 10 Administration
Office 365
Ticketing System
Email Communication
Microsoft Active Directory
$35 hourly
Segun O.
- 5.0/5
- (3 jobs)
Emmanuel is a highly skilled Customer Success Manager with over 8 years of experience in delivering exceptional customer service and ensuring customer satisfaction. Specializing in resolving customer complaints and providing seamless customer support, I am dedicated to enhancing client success. By leveraging strong communication skills, including active listening and the clear articulation of solutions, I build and maintain meaningful, long-term customer relationships. My technical expertise and strategic approach enable me to anticipate customer needs and elevate the overall customer experience. Focused on driving customer retention and customer loyalty, I serve as a dependable point of contact for all customer inquiries and concern

Zendesk
Customer Experience
Customer Onboarding
Customer Retention
Customer Service
Ecommerce Support
In-App Support
Ecommerce
Customer Satisfaction
Online Chat Support
Email Support
Customer Support
Time Management
Data Entry
Microsoft Excel
$50 hourly
Jessica Ubaku F.
- 5.0/5
- (10 jobs)
I am a FULL TIME PROFESSIONAL VIRTUAL ASSISTANT with excellent communication skills, interpersonal skills, keen attention to detail, and a great sense of responsibility. I am creative, techy, detail oriented and quick to learn. I worked at Biochealth Services as a Customer Service Manager, after which I worked with Freg Travel and Tour as an Executive Assistant and Social Media Content Creator. I have nine years of experience in writing. I have published articles on HubPages, Vocal, and Blasting News in the United States and have over 49K+ readers. I own a Google Adsense approved blog with an average of 5K+ views per blog post, and have won several writing contests. I have mentored at least 20 persons on how to become Virtual Assistance Experts. I deliver high-quality, fast, and accurate services. Hit the green HIRE ME button, and watch me take over those tasks you struggle with, and help you grow your business, while you focus on areas that energize you. I have 10+ years of experience both running my online business and working with entrepreneurs, small business owners, and startups Services and Skills Offered (but not limited to) ✅ Social media content creation and scheduling ✅ Web research for blog content creation ✅ Email Management ✅ Website Management ✅ Calendar Management ✅ Facebook group moderation ✅ Project Management ✅ Facebook Marketing ✅ Instagram Marketing ✅ Pinterest Marketing ✅ Ecommerce Store Management ✅ Graphic designs (Social Media Content, Infographics, Flyers, Ebook Cover, Tshirt designs… ✅ Customer service and tech support ✅ Product Management ✅ Book Keeping ✅ Keyword Research and SEO ✅ Lead Generation ✅ Artricle writing ✅ Data Entry ✅ Blog Post comments ✅ Ebook Cover Creation ✅ E Book, Paperback, and Hardcover Book Publishing on Amazon Technology and Software Expertise ⭐️ Microsoft Office ⭐️ Trello ⭐️ Google Suite ⭐️ Canva ⭐️ Shopify ⭐️ Aliexpress ⭐️ Data Entry ⭐️ Admin support ⭐️ GCal ⭐️ Dropbox ⭐️ Zendesk ⭐️ Amazon KDP ⭐️ LinkedIn ⭐️ Pinterest ⭐️ Facebook ⭐️ Instagram ⭐️ Later ⭐️ Sprout ⭐️ LastPass ⭐️ Tailwind ⭐️ WordPress ⭐️ Zoom ⭐️ Blogger ⭐️ Mailchimp ⭐️ Discord I am open to learning new tools if there are different ones you prefer. My approach to projects is fast, flexible, and friendly. I look forward to your job offer. Let’s discuss your project and get it done.

Zendesk
Product Knowledge
Order Fulfillment
Communication Skills
Writing
Customer Support
Communication Etiquette
Order Tracking
Customer Service
Data Entry
Time Management
Virtual Assistance
Email Support
Online Chat Support
$20 hourly
Kabiru B.
- 5.0/5
- (51 jobs)
Kabiru is a proficient linguist specializing in Hausa translation, transcription, and content creation. Key projects include extensive translation services for mobile apps and web content across various contexts. Expertise encompasses technical writing, content localization, and market research, enhancing communication and cultural adaptation in diverse projects. Skilled in utilizing tools for accurate transcription, translation, and exam design aligned with client specifications. Why Choose Me? 📌 A native Hausa speaker with a degree in English and certifications in translation and content marketing. 📌 Extensive experience in translation, localization, LQA, transcription, review, editing and transcreation. 📌 Proven track record of delivering clear, consistent, and culturally appropriate content that resonates with Hausa audiences.

Zendesk
Documentation
Live Interpretation
Content Localization
Translation
Proofreading
Social Media Content
Hausa
Yoruba
General Transcription
Igbo
English
$25 hourly
Bendu O.
- 5.0/5
- (9 jobs)
Interested in competitive and compelling content that touches your audience in a personalized way? You're in the right place! I help brands increase their visibility and impact with content that connects, converts and appropriately represents the brand. Though my interests are varied, my process is always grounded on proven content SEO strategies. I'm your go-to-person if you need someone who can: • Perform research, embed links, present non-fluff information in an engaging way . • Deliver search engine-optimized content. • Employ exceptional editing skills to generate articles devoid of errors. I look forward to working with you. Kind Regards Bendu O.

Zendesk
Outbound Sales
Online Chat Support
Salesforce
Call Center Management
CRM Software
Customer Service
Phone Support
Customer Support
Administrative Support
Telemarketing
Lead Generation
Data Entry
$15 hourly
Franklin O.
- 5.0/5
- (22 jobs)
Microsoft Technical Support Engineer Level 2 • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Office 365 User Identities Between Federated Services and Office 365. • Managing Identities in Microsoft Azure Active Directory. • Managing Access within the Microsoft Cloud Environment using the Conditional access and Baseline policies within the Azure Active Directory. • Microsoft SharePoint Online Deployment and Administration. • Managing Identities and Permissions in SharePoint Online. • Synchronization of Documents between SharePoint online, OneDrive for Business, Local PCs and Personal OneDrive. • Managing Access to Document Libraries and Site Contents within a SharePoint Online environment. • Microsoft Exchange online Administration and Deployment. • Managing Cloud Security and Data with the use of Retention policies, DLP(Data loss prevention) policies, Litigation hold & eDiscovery.

Zendesk
English
Office 365
Microsoft Outlook
Microsoft Teams
Email Support
Microsoft Windows
$20 hourly
Chidiebere I.
- 5.0/5
- (10 jobs)
I am an Office 365 specialist, an SME for Microsoft Teams, and a Microsoft Certified Trainer with a background in IT and Security, as well as excellent work experience as an Office 365 Technical Support Engineer. I'm consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. I learn quickly and master new technologies. I'm equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies. I am proficient in: -Exchange Online & Hybrid -Sharepoint Online -Microsoft Teams - SFB -OneDrive Personal and OneDrive for Business -OneNote -Powershell -Azure Active Directory -Azure AD Connect -Office 365 Licenses and subscriptions am an Office 365 specialist, an SME for Microsoft Teams, and a Microsoft Certified Trainer with a background in IT and Security, as well as excellent work experience as an Office 365 Technical Support Engineer. I'm consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. I learn quickly and master new technologies. I'm equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools, and testing methodologies. I am proficient in: -Exchange Online & Hybrid -Sharepoint Online -Microsoft Teams - SFB -OneDrive Personal and OneDrive for Business -OneNote -Powershell -Azure Active Directory -Azure AD Connect -Office 365 Licenses and Subscriptions -Network troubleshooting skills -Outlook -Network troubleshooting skills -Outlook

Zendesk
Microsoft Outlook
Microsoft SharePoint Administration
Windows 10 Administration
Microsoft SharePoint
Microsoft Teams
Skype For Business
Communication Etiquette
Microsoft Exchange Online
Microsoft Active Directory
Microsoft Windows
Microsoft Azure
Office 365
$20 hourly
Obafemi D.
- 5.0/5
- (23 jobs)
A detail-oriented, aspiring Information Technology expert with more than six years of work experience in technical support, Capable of working with a variety of technology and software solutions network engineering, and Microsoft 365 administration, also with wide knowledge of ticketing systems (Zoho, Dynamic 365, Zendesk and so on. Here are some tools that I have expertise in: - Troubleshooting Office365 related issues including Microsoft Teams, Skype for Business Online, SharePoint Online, Exchange Online, Cloud Identity, Azure AD, Security, and Compliance. - Excellent knowledge and understanding migration tool like Bit-Titan, Sharegate - Tickets and e-mail: ZendeskCRM systems (Zoho) - Live Chat: Email and Phone Support. Equipment: 2 reliable high-speed internet connections: - Main: 30 Mbps speed/plan Fiber connection. - Backup: 16 Mbps speed - A personal Laptops and a Desktop

Zendesk
Business with 100-999 Employees
Microsoft Teams
Business with 1000+ Employees
Customer Support Plugin
System Administration
Microsoft SharePoint Administration
Customer Support
Microsoft Exchange Online
Fiberlink Communications MaaS360
Client Management
Technical Support
Microsoft Windows PowerShell
Microsoft Azure
$25 hourly
Vincent M.
- 4.8/5
- (11 jobs)
I am a technical support engineer who loves working behind the scenes, solving problems, and answering emails and chats are my favorite. I have experience using WordPress, Zendesk, zoom, Trello, Jira service desk, Teams and can easily adapt to new things or platform needed for the job. I have vast experience working as a Customer service representative (non-technical) and in a Technical support setting. I have also worked with Microsoft Azure, WordPress.com, Microsoft office, offiec365, OneDrive, windows OS, Dropbox, and Google Docs. I will like to optimally work in an upwardly organization by putting in my best at all times and to secure a position that will allow me the opportunity to utilize and build upon skills that are essential in the company.

Zendesk
Microsoft Azure
Office 365
Technical Support
Memberium
LearnDash
ActiveCampaign
Customer Service
Microsoft Office
Membership Plugin
HTML
CRM Software
WordPress
Keap
$10 hourly
Sophia C.
- 4.6/5
- (14 jobs)
Welcome to my profile! 👋 With over 6 years of hands-on experience across diverse industries, I specialize in delivering exceptional customer service and efficient administrative support to help businesses thrive. Are you looking for a reliable Virtual Assistant and Customer Support Specialist who truly cares about your business and its success? Look no further! What I Bring to the Table: 🌟 Proven Customer Support Expertise: I’ve worked as a Support Agent for different companies including Upwork, handling inquiries via email using CRM tools like Zendesk. I’m skilled at resolving issues quickly, ensuring your customers feel valued and supported. 🌟 Top-Notch Communication Skills: Whether it’s email, chat, or phone, I excel at keeping communication clear, professional, and empathetic, leaving a lasting positive impression on customers. 🌟 Efficient Administrative Support: From managing calendars and appointments to data entry and organizing workflows, I’ll keep your operations running smoothly so you can focus on growing your business. 🌟 CRM Savvy: I’m highly experienced with platforms like Zendesk, Intercom, Helpscout, Gorgias, Zoho, and Salesforce—tools I’ll use to optimize your customer interactions and streamline processes. 🌟 Social Media Engagement: Need help managing your online presence? I can assist with social media accounts, responding to messages, engaging followers, and building brand loyalty. 🌟 Reliable Problem-Solving: When challenges arise, I approach them with creativity and focus, finding tailored solutions to meet your specific needs. Why Clients Love Working With Me: ✔ Dependable & Detail-Oriented: I prioritize deadlines and ensure every task is completed to the highest standard. ✔ Flexible & Adaptable: I thrive in fast-paced environments and adjust quickly to meet your unique requirements. ✔ Customer-Focused: I genuinely care about your customers’ satisfaction, treating every interaction as an opportunity to build loyalty and trust. ✔ Discreet & Trustworthy: Your confidentiality is a top priority, and you can trust me to handle sensitive information with care. Let’s Collaborate: If you’re looking for someone who goes above and beyond to support your business, I’m here to help. Whether it’s providing stellar customer service, organizing your day-to-day operations, or stepping in where you need an extra hand, I’m ready to make a difference. Let’s chat about how I can help you reach your goals and grow your business. I look forward to working together!

Zendesk
Customer Onboarding
Customer Retention Strategy
Customer Support
Administrative Support
Product Knowledge
Customer Satisfaction
Email Communication
Slack
Email Support
Order Tracking
$10 hourly
Ogechukwu Ada Lorretta A.
- 5.0/5
- (8 jobs)
✅ Proven expertise with 7 years of experience in customer and technical support with precision. ✅ Hands-on experience using customer support and project management software and applications. ✅ Exceptional communication skills and the ability to work independently or collaboratively. ✅ A proactive and dedicated support and technical partner invested in your success. ✅ AI Prompt Engineer Are you overwhelmed and in need of assistance? It might be challenging to find the proper Customer Support Specialist, Technical Support Specialist or Virtual Assistant. I am a proactive learner with a broad knowledge required for customer and technical support. I specialize in providing tailored solution to help support your business achieve efficiency and growth. Here is how I can help: ✔Customer Service / Support (Inbound /Outbound Customer support calls) ✔ Technical Support ✔Virtual Assistant ✔Telemarketing / Cold Calling / Sales ✔ Business Process Automation ✔ Project Management and Team Coordination ✔Calendar Management / Appointment Setting - Calendly ✔Manual Typing / Data Entry ✔Superior attention to details, deadlines, and accuracy of work ✔Voice talent/over Artist ✔Multitasking / Time Batching ✔Other Administrative Support tasks… Some Technical Proficiencies: ✔Google Suite, Microsoft Office ✔CRM / project management tools - Hubspot, Zendesk, Asana, Slack, Hubstaff, Gohigh level (GHL), Calltools, Trello, Zoiper, Salesmate, Pipedrive, Monday.com, Airtable, DocuSign, Resimpli, Green Rope, Zapier. Whether you are a busy entrepreneur or a start-up business, I am here to handle the details so you can focus on the bigger picture. Let us discuss how I can add value to your projects. I am available to work part-time or full-time, depending on your needs. I am flexible with time zones and deadlines.

Zendesk
Generative AI Prompt Engineering
Business Process Automation
Business Operations
Trello
Project Management
Virtual Assistance
Live Chat Software
Administrative Support
Technical Support
Inbound Inquiry
Ticketing System
CRM Software
Customer Support
Data Entry
$10 hourly
Mubarak U.
- 5.0/5
- (9 jobs)
I am an experienced technical support engineer that specializes in providing technical support for end users, including small and enterprise businesses and Microsoft partners. With over eight years of experience. I have gained extensive knowledge and expertise in managing and maintaining various operating systems, networks and devices. I am proficient in Windows, MacOS, Microsoft 365 workloads, Active Directory, DNS etc. My strong communication skills allow me to effectively collaborate with cross-functional teams and provide technical support to end-users My services include: System Administration Technical support Microsoft 365 and other cloud services Customer service Windows and Azure active Directory PowerShell I am dedicated, reliable, and always eager to learn new applications to enhance my skills. My excellent customer service skills and commitment to quality make me a valuable asset to any team.

Zendesk
Communication Etiquette
Email Communication
Customer Service
Hardware Troubleshooting
Technical Support
Microsoft Active Directory
Phone Communication
Customer Support
Product Knowledge
System Configuration
Email Support
$12 hourly
Oludare O.
- 4.9/5
- (7 jobs)
A focused and logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have strong technical skills as well as excellent interpersonal skills. I am a Technical Support Representative who analyzes, troubleshoots, and resolves technical problems with Help Authoring Tools (HAT) and documentation platforms for business. I work in concert with others as a team within the organization with a view to delivering quality service, thus meeting client’s expectations and attaining operational efficiency while sourcing for improvement within my limits. I have over 5years of experience supporting customers, with proven success working in high-volume environments and performing advanced troubleshooting and resolution steps that help resolve customers' issues in a timely and satisfying manner. I manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating with the parties involved. I have strong organizational skills and the ability to prioritize, plan, and multitask work assignments. What I can offer: • Soft skill • Technical support • End-user support • Phone and Email Handling • Live chat handling • Research • Inbound and outbound calls • Capable of working under time pressure • Acts as an escalation point by performing advanced technical troubleshooting for incidents; Designing and providing solutions. • Change Management • Proficient in Computer Software System • Microsoft Office 365 • Support and Operations • Decision-making • Excellent client-facing experience and communications skills. • Able to read, write, and verbally communicate in English Support Tools: Zoho Sales IQ Jira Ring Central Dynamics 365 Ameyo Xlite Rave Avaya Zendesk Slack Google spreadsheet Google slides Google meet Zoom Excel Skype

Zendesk
IT Service Management
Email Support
Incident Management
Product Knowledge
Jira
Zoho CRM
Online Chat Support
System Administration
Software Testing
Bug Reports
Customer Support
Technical Support
Tech & IT
$10 hourly
Damilola Y.
- 5.0/5
- (23 jobs)
Are you looking for a customer service expert to handle your client interactions with efficiency, empathy, and professionalism? With 7 years of experience supporting businesses in e-commerce, virtual assistance, and help desk management, I am committed to delivering exceptional support that enhances customer satisfaction and drives retention. I help businesses achieve customer loyalty by managing customer service channels such as Live Chat, Email, and Phone Support. Whether it’s answering inquiries, resolving issues, or managing order fulfillment, I’m proficient at creating solutions that align with business goals. Key Skills & Experience: Customer Satisfaction & Retention: Proficient in Zendesk, Freshdesk, and HubSpot CRM, focusing on enhancing customer experience. E-commerce Support: Shopify, WooCommerce, Amazon, and eBay experience, helping clients navigate platforms and solve order issues effectively. Conflict Resolution: Skilled in turning challenging situations into brand loyalty through proactive solutions. Data Entry & Order Management: Accurate, detail-oriented handling of customer orders and information. Sales Support & Upselling: Helping businesses increase revenue through excellent communication and customer engagement. I offer short-term and long-term support, helping your business provide seamless customer service while building lasting relationships with clients. Let’s connect and discuss how I can help streamline your customer service and grow your business.

Zendesk
Sales Management
Gorgias
Live Chat Software
Customer Service
Ticketing System
Amazon
Shopify Dropshipping
Upselling
Ecommerce Support
CRM Software
Technical Support
Email Support
Virtual Assistance
Customer Support
$13 hourly
Sophia A.
- 5.0/5
- (5 jobs)
While pursuing creative endeavors, I was able to pick up a number of skills. As a progressive professional, these skills have helped greatly in my past job experiences. As a Customer Service Manager, I was lucky to gain knowledge on various Customer Service Platforms such as Zohodesk, Zendesk, Tidio, Intercom, Hootsuite, and 3CX (for phone calls). I was also exposed to fulfillment platforms like Shopify, ShipStation, and Amazon Seller Central which allowed me to keep track of all customer's orders and track inventory and out-of-stock products. I have also been open to company work platforms such as Slack and Asana to work within departments and teams. As a Media Assistant, I was opportune to learn various skills around Graphic & Multimedia Designing. I was exposed to various platforms like Canva, Later, Adobe photoshop, Gravit Designer, Genially, and lots more. I also handled various social media channels and was responsible for scheduling timely posts and creating good content that would attract the audience with the use of hashtag experts. As an Administrative Assistant, I was tasked with handling phone calls, filing paperwork, preparing documents for meetings, and managing the calendar of the CEO. I was able to advance my skills on general work efficiency platforms such as google workspace; Google Sheets, Google Docs, Google Forms, Google Meet, and Google Presentations. I am also knowledgeable in Microsoft Word, Microsoft Office, Microsoft Outlook, Excel, PowerPoint, and MIRO.

Zendesk
Microsoft 365 Copilot
Intercom
Tidio
Amazon Seller Central
Walmart.com
Slack
Asana
Data Entry
Shopify
Email Support
Design Writing
Customer Support
Social Media Content
Proofreading
$10 hourly
Felicia O.
- 5.0/5
- (7 jobs)
"Choose a job you love, and you will never have to work a day in your life." - Confucius” Looking for a flexible Virtual Assistant? You're looking at the right profile. I’ve got all the skills to get it all done behind the scenes so that you can focus on the big picture, looking calm, polished, and professional and also being super productive for your clients/team. I am an assistant with experience in growing businesses and companies by providing excellent customer support, administrative assistance, content/community management and creative growth strategies for customer retention. What stands out the most about me is that, assisting clients virtually or on-site for me is not just a job...it's a passion, a way of life. My passion includes taking the weight off my employer’s shoulders, eating customer queries for breakfast, getting yelled at by angry customers 😅 , answering the same question 50 times or more daily, getting paid to hunt for grammar and spelling errors, repeatedly troubleshooting a client’s inability to log in whilst meeting all set out deadlines without feeling ruffled. I have provided support in the past using tools like Front, Mailerlite, Yesware, LinkedIn, Zendesk, Hubspot, Mighty Networks, Facebook, Instagram, TikTok, Twitter etc.I have used Asana, Google Suite, Calendly, Trello, Canva and Wix amongst others.

Zendesk
Email Marketing
Virtual Assistance
MailerLite
LinkedIn
Wix
Blockchain
Website Content
Asana
Phone Support
Email Support
Customer Service
Data Entry
$30 hourly
Odunayo O.
- 5.0/5
- (9 jobs)
Odunayo is a Multi-skilled IT personnel with in-depth knowledge Microsoft Office 365 | Exchange Online | Outlook | Mail flow | Azure Identity management | Microsoft Data Migration | OneDrive for business | SharePoint Administration and development | Microsoft teams | Google Workspace | Cpanel & WHM | WordPress.

Zendesk
Data Migration
cPanel
Troubleshooting
Microsoft Outlook
Google Workspace Administration
Microsoft Exchange Online
Product Knowledge
Microsoft SharePoint Administration
Communication Etiquette
Technical Support
$6 hourly
Uchechi O.
- 5.0/5
- (7 jobs)
Solving customer service issues is CRUCIAL as it impacts other business areas. Every organization encounters these issues, but what matters is how well they were resolved. Allow me to take your customer satisfaction to the next level with my more than three years of experience as a customer satisfaction representative, which will help you stand out from the competition and improve your brand image. This is the way I will help you achieve customer satisfaction. • Communicate effectively with prospects and active customers through emails, live chats, and telephone explaining products and services to them. • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues. • Follow up with customers about resolved issues to maintain high standards of customer service. Looking for solutions to complicated issues is also what I enjoy doing which is a great asset in this position. Are you interested in investing in the happiness of your customers? If so, click the invite button, and let's get started. Remember, “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf

Zendesk
Customer Support
Customer Satisfaction
Slack
Phone Communication
Communication Etiquette
Data Entry
Microsoft Word
Product Knowledge
Time Management
Email Communication
Email Support
HubSpot
$10 hourly
Ogechukwu F.
- 4.9/5
- (21 jobs)
I am an experienced customer service representative, with vast knowledge and expertise in business development and sales. I have done content creation for quite a number of firms with my blogging experience. I am proficient with various CRM tools and organizational communication tools like Trello, slack, team, intercom etc. I have an expert knowledge in Google suites and Microsoft suite. I am very passionate about positive results and very organized. I pay attention to details and very proactive in carrying out assigned duties and tasks. I am a team player. Above all, I have a very sound expertise experience in marketing and sales and can easily upscale your business. All these skills have aided my productivity. If you are looking for an employee you can trust to give your business the value it deserves, I would love to hear from you.

Zendesk
LinkedIn Development
Typing
Customer Support
Content Creation
Data Entry
Virtual Assistance
English Tutoring
Technical Support
Product Research
Sales Promotion
Lead Generation
Email Support
Microsoft Excel
$10 hourly
Maryjane A.
- 5.0/5
- (7 jobs)
Are you juggling multiple listings, guest inquiries, and administrative tasks, leaving little time to focus on scaling your business? Let me take the load off your shoulders so you can focus on growth and profitability! How I Can Help You: ✔ Real Estate Support – CRM management, property listing updates (MLS, Zillow, Airbnb, etc.), client follow-ups, and research. ✔ Airbnb & Short-Term Rental Management – Guest communication, booking coordination, calendar optimization, and review management. ✔ Administrative Assistance – Email management, appointment scheduling, data entry, and document organization. ✔ Marketing & Social Media – Content creation, email campaigns, and social media management for property promotion. ✔ Lead Generation & Outreach – Researching prospects, setting appointments, and maintaining client relationships. I have experience using Zendesk, HubSpot, Slack, Teams, Zoom, Hostaway , and other Airbnb management tools. I’m also quick to adapt to new platforms and systems to meet your business needs. Let's connect and discuss how I can help streamline your operations and maximize your efficiency!

Zendesk
Blog Writing
Email Support
Copywriting
Email Marketing
Content Writing
Administrative Support
HubSpot
Creative Writing
Content Creation
Customer Support
Social Media Management
Data Entry
$10 hourly
Janet N.
- 5.0/5
- (4 jobs)
Hello! When you bring me on board, you're not just hiring a Customer Service and Support Specialist – you’re gaining a dedicated partner focused on your business’s growth. With over six years of experience, I have a strong track record in boosting customer satisfaction, resolving issues efficiently, and enhancing retention rates. My expertise with tools like Zendesk, Freshdesk, Intercom, Gorgias, and HubSpot enables me to seamlessly optimize support processes from day one. I’m passionate about delivering personalized support and proactive solutions tailored to both immediate needs and future demands. I build lasting relationships with customers, ensuring they feel valued and heard, which in turn fosters brand loyalty. 𝗠𝗬 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗔𝗡𝗗 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘: ▸ Multi-Channel Customer Support ▸ Technical Support & Troubleshooting ▸ Customer Onboarding & Retention ▸ Account Management & Upselling ▸ Customer Satisfaction & Feedback Collection ▸ Escalation & Conflict Resolution ▸ Knowledge Base & FAQ Development ▸ CRM Management & Data Entry 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗦𝗞𝗜𝗟𝗟𝗦: ▸ Customer Support Platforms: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Helpcrunch, Zoho Desk, Salesforce ▸ E-commerce Platforms: Shopify, WooCommerce, BigCommerce, Etsy ▸ CRM & Marketing: HubSpot, Zoho, Salesforce, WordPress ▸ Project Management: Jira, ClickUp, Asana, Monday.com, Trello, Basecamp, Notion ▸ Automation & Integration: Zapier ▸ Communication & Collaboration: Slack, Microsoft Teams, Zoom, Google Meet, Skype, ManyChat ▸ Analytics & Tracking: Fullstory, Onfido ▸ Shipping & Inventory: Shipstation, 3PL Central, Oracle NetSuite ▸ AI & Productivity Tools: ChatGPT, Microsoft 365, Google Workspace, Grammarly ▸ Payment Platforms: Stripe, PayPal, Square, Braintree, Authorize.Net Let me apply my expertise, commitment, and results-oriented approach to enhance your customer experience, refine your support systems, and help achieve your business goals. Click “Invite to Job” or “Hire Now” to get started!

Zendesk
Customer Experience
FinTech
Intercom
Email Support
Customer Care
Product Knowledge
Online Chat Support
Freshdesk
Gorgias
SaaS
Ticketing System
Customer Onboarding
Customer Service
Customer Support
$20 hourly
Sam A.
- 5.0/5
- (6 jobs)
I help B2B and B2C brands drive sales and engagement through strategic email marketing, high-converting sales copy, and targeted ad campaigns. HERE'S MY PROCESS: ✅ Craft compelling offers for your products/services ✅ Identify ideal audiences who will resonate with your message ✅ Create high-converting campaigns across email, ads, and social platforms WHY WORK WITH ME? ✅ Proven Results: Managed a $50K ad budget to generate $588,235 in annual revenue ✅ High ROI: Expertise in creating email copy, ad copy, and envisioning digital markekting strategies that deliver high converting results ✅ Seasoned Copywriter: Over six years of experience in crafting persuasive, high-impact messages I’m Sam, an Email Marketing Specialist and Copywriting Expert passionate about helping brands achieve measurable success. 📌 EMAIL DESIGN I specialize in creating engaging email designs that are not only visually appealing but also optimized for your brand identity. Each layout is crafted with the user experience in mind, ensuring your emails look great across devices and align perfectly with your brand’s voice, driving higher engagement rates and click-through rates. 📌 EMAIL COPYWRITING With years of experience in email copywriting, I craft persuasive email messages that are designed to convert. By leveraging strong call-to-actions and understanding your target audience’s pain points, I ensure every message encourages clicks, responses, and ultimately, higher conversion rates and sales. 📌 MARKETING AUTOMATION I help businesses set up or revamp their email automation flows, creating seamless email sequences that nurture leads and drive sales. Whether you're looking to automate welcome series, abandoned cart emails, or post-purchase follow-ups, I ensure each step is strategically designed to increase customer retention and lifetime value. 📌 CAMPAIGN MANAGEMENT I offer ongoing campaign management, continuously optimizing your email marketing campaigns to achieve maximum impact. Through A/B testing, performance tracking, and data analysis, I fine-tune your campaigns to improve open rates, click-through rates, and overall ROI. 📌 OUTREACH & COLD EMAIL EXPERT With extensive experience in cold email outreach, I am skilled at setting up CRM systems that incorporate full authentication, maximizing deliverability and minimizing spam risks. My cold email strategies are customized for each client, aligning with their target audience to ensure that outreach efforts resonate and yield high response rates. This targeted approach enhances the effectiveness of cold email campaigns, driving meaningful connections and potential conversions. Marketing tools I work with: 👉 Klaviyo 👉 GoHighLevel 👉 HubSpot 👉 ActiveCampaign 👉 Mailchimp 👉 AWeber 👉 Beehiiv 👉 Constant Contact 👉 ConvertKit 👉 Instantly.ai 👉 Systeme.io 👉 Kajabi 👉 MailerLite Let’s chat about your project and explore ways to increase your marketing ROI. Together, we’ll build campaigns that drive engagement, boost conversions, and take your brand to the next level.🚀

Zendesk
Appointment Scheduling
Virtual Assistance
Telemarketing
Sales Lead Lists
Salesforce CRM
Customer Support
Outbound Sales
Technical Support
Intercom
Online Chat Support
Phone Support
Email Support
HubSpot
$7 hourly
Stephen A.
- 5.0/5
- (3 jobs)
Hi there, My name is Stephen Alabi, and I specialize in data analysis and digital solutions. My expertise spans data analysis (using Excel and SQL), data visualization (with Tableau, R programming, and Power BI), and customer support strategies, including cold calling, telemarketing, and virtual assistance. I also specialize in design, content creation, and AI-driven tools such as ChatGPT for writing and Synthesia.io for text-to-video production. Additionally, I offer services to enhance social media visibility and profitability, helping businesses expand their reach and audience engagement. Clear communication is essential for success, and I am open to discussing how my skills can support your goals. Please feel free to contact me to schedule an interview or video call at your convenience. I look forward to the opportunity to collaborate and contribute to your business’s growth.

Zendesk
Customer Support
Receptionist Skills
In-App Support
Tech & IT
$15 hourly
Victoria N.
- 5.0/5
- (23 jobs)
Hello! I’m a Customer Success Manager and Administrative Assistant with 5+ years of experience in Client Onboarding and Technical Support! I am passionate about enhancing customer experiences and turning clients into advocates for your brand. My expertise lies in customer success management, software implementation, and project coordination, ensuring that clients not only adopt your products but thrive with them. Why I Stand Out: With a proven track record in customer retention and client relationship management, I specialize in designing and executing seamless onboarding processes that empower users from day one. I pride myself on delivering exceptional customer support, addressing client concerns promptly, and providing insightful solutions to maximize their success. What I Bring to the Table: Client Onboarding Excellence: I excel at creating tailored onboarding experiences, guiding clients through initial setups, and troubleshooting issues to ensure smooth transitions into new software. CRM Management Proficiency: I am well-versed in popular CRMs like Salesforce and HubSpot, leveraging these tools to track customer interactions, monitor KPI tracking, and foster lasting relationships. Technical Support Savvy: My solid background in technical support equips me to resolve complex issues swiftly, ensuring customers feel valued and understood. Core Competencies: Customer Engagement: I develop strategies to enhance customer engagement, ensuring clients remain enthusiastic about your products. Task Prioritization and Time Management: My strong organizational skills allow me to manage multiple projects efficiently while maintaining attention to detail. Effective Communication: Clear communication is essential in my approach, fostering strong collaboration with teams and clients alike. Tools & Technologies I Use: Communication & Collaboration: Zoom, Slack, Microsoft Teams, Skype Project Management: Trello, Asana, Monday.com, ClickUp, Wrike Documentation & File Management: Google Workspace, Microsoft Office Suite, Dropbox, Box, Notion Data Analytics & Reporting: Google Analytics, Tableau, Microsoft Power BI Customer Support Platforms: Zendesk, Freshdesk, Help Scout, Intercom Email Marketing Tools: Mailchimp, Constant Contact, SendinBlue, ActiveCampaign Automation Tools: Zapier, Integromat (Make), Automate.io Survey & Feedback Tools: SurveyMonkey, Typeform, Google Forms Social Media Management: Hootsuite, Buffer, Sprout Social Let’s Connect! I am excited to bring my skills in client advocacy, conflict resolution, and process improvement to your team. Together, we can enhance your customer success strategy and drive measurable results. Let’s discuss how I can contribute to your organization’s goals and help your customers succeed!

Zendesk
Calendar Management
Product Onboarding
Technical Support
Customer Support
Troubleshooting
Google Workspace
Communication Etiquette
Data Entry
Task Coordination
Executive Support
Project Management
Virtual Assistance
Administrative Support
Email Support
$8 hourly
Patience N.
- 4.9/5
- (7 jobs)
✅ Exceptional Organizational Skills ✅ 5 Years of Proven Experience ✅ Email Phone and Chat Support Expert ✅ Vacation rentals Guest communication Expert and Operations Assistant About Me: I specialize in effective and professional guest communication for short-term rentals, vacation rentals, and hotels, with extensive experience in Customer service, guest onboarding, problem-solving and operations management. I have a proven track record of success with clients worldwide. As a seasoned virtual assistant in real estate and Airbnb management, I am committed to delivering exceptional results. I also help you find Profitable Airbnb arbitrage opportunities and strategies to optimize your Airbnb, VRBO, and real estate revenue. And I am a skilled Virtual Assistant and Customer service professional to enhance your business operations. With over 4 years of experience, I specialize in excellent customer service, optimizing workflows, managing complex schedules, and implementing effective Standard Operating Procedures (SOPs). My expertise in ClickUp, Zendesk, Microsoft office tools, email and chat support and other CRM systems, ensures streamlined operations and improved productivity. Services I Offer Executive Assistance: Top-notch support for executives, including calendar management, travel arrangements, meeting coordination, and administrative tasks. Short term rental Operations Admin and Guest communication : Efficiently manage daily operations, optimize workflows, and ensure smooth business processes. 🌟 Why Choose Me? 🔹 Proven track record 🔹 Adaptable in a dynamic industry 🔹 Clear, effective communication 🔹 Commitment to continuous improvement Services Offered: Property Management/Co-hosting: Guest communication Calendar management across multiple platforms Property listing and optimization Cleaning coordination Maintenance and repairs Dynamic pricing tools setup and management Process integration and automation Inventory management PMS setup and syncing Guest welcome book and guide creation Marketing and promotion Property Pricing: RevPar, ADR, and occupancy optimization for short-term and vacation rentals Tailored revenue management strategies Market research Dynamic pricing Competitive analysis Performance reporting Virtual Assistance: Email and calendar management Repetitive task handling Administrative support Personal task management Customer support Remote/virtual assistance Client management Social media management Appointment setting Airbnb Arbitrage Property Finder: Identification of profitable properties for Airbnb, Vrbo, and Booking.com in the USA, Canada, Europe, and the UK Ensuring compliance with local laws and zoning regulations Platforms: Airbnb, VRBO, Booking.com, Expedia, PriceLabs, Yelp, Beyond, AirDNA, Rankbreeze, Breezeway RMS, Google Vacation Rentals, HostAway, Hospitable/SmartBNB, BookingSync, Rentals United, Hostaway, Guesty for Pros Software: Microsoft Office Suite, Google Workspace, CRM, Canva, ClickUp, Trello, Slack, Meet, Skype, Zoom, Zillow, Realtor, Hotpads, Apartment.com, Operto, Connectteam My Expertise Can Help You: 🔥 Reduce workload and increase productivity 🔥 Enhance client satisfaction and retention 🔥 Grow your business with scalable solutions Personal Skills: Strong leadership, teamwork, and motivational abilities. Excellent planning, coordination, problem-solving, and decision-making skills. Your Success is My Priority: I deliver high-quality work to ensure your complete satisfaction and success. Let's Work Together! Send me a direct message on Upwork, click the “Invite to Job” button, or simply the “Hire” button. Let's make your property management effortless and profitable!

Zendesk
Data Entry
Administrative Support
Communication Etiquette
Customer Support
Customer Experience
Google Docs
Microsoft Office
Online Chat Support
Travel & Hospitality
Email Support
Real Estate
Customer Service
Process Optimization
ClickUp
$12 hourly
Enai S.
- 4.9/5
- (16 jobs)
I am a client-focused customer support professional with 5+ years of experience in multichannel support who not only resolves issues but also builds long-term client relationships. With over five years of experience providing top-notch customer support across various industries, I specialize in delivering exceptional client experiences, increasing customer retention, and optimizing support workflows. My expertise has earned me multiple awards, recommendations, and positive reviews from both employers and clients, recognizing my dedication to outstanding service. How I Deliver Exceptional Customer Experiences: * 5+ years of experience in email, chat, and phone support for global customers * Expertise in CRM tools like Zendesk, Freshdesk, HubSpot, Go High Level, and Intercom * Proven success in handling 70+ inbound calls and 250+ outbound cold calls daily * Skilled in dispute resolution, refunds, chargebacks, and escalation handling * Track record of improving response time and maintaining a 95%+ customer satisfaction score * Recognized as Employee of the Month multiple times for exceeding service expectations Industries Served: * E-commerce (Print-on-Demand, Dropshipping, SaaS) * Fashion & Beauty (Online Retail, Cosmetics, Skincare) * Hospitality & Travel (Hotel Services, Reservations) * Fintech & Credit Repair Services * Tech Support & SaaS Customer Onboarding * Education & Online Learning (EdTech, Course Support, Student Assistance) I understand that customer satisfaction is the backbone of every successful business. My goal is to help businesses retain happy clients, streamline customer support, and enhance brand reputation. Let’s work together to improve your customer experience! Send me a message to discuss how I can help your business thrive.

Zendesk
Online Chat Support
English
Inbound Inquiry
Phone Support
Administrative Support
Customer Onboarding
Customer Service
Sales Development
Shopify
Data Entry
Email Support
Client Management
Salesforce CRM
Customer Support
$10 hourly
Maryrose Chinelo E.
- 5.0/5
- (13 jobs)
Hello, I'm a result-driven assistant who creates a comfortable and satisfactory environment for clients, thereby building a positive rapport with customers and converting prospects to long-term clients who keep returning satisfied. My experience ranges from customer and client relationships support, project management, Executive level administrative support, scheduling, front desk reception, travel itineraries, office management, proofreading, preparing reports, and Data Entry. I also have hands-on experience in ecommerce support, having worked with Shopify, WordPress, and WooCommerce platforms. My skills demonstrate the capacity to provide comprehensive support for executives and senior-level staff, including scheduling meetings, excellent customer service, and effectively managing essential tasks and time. I am proficient in: - Microsoft Office Suite - Google Workspace - CRM software (Freshdesk, Intercom, and Zendesk) - Ecommerce platforms (Shopify, WordPress, and WooCommerce) - Gorgias - QuickBooks - Skype - Calendly - Zoom - Reamaze (online support) I am very organized and attentive to details. I am also comfortable performing a variety of roles, including order processing support, personal assistant, and organizational point of contact. With a 6+ years track record in handling customer complaints, resolving conflicts, troubleshooting issues, supporting customers through emails and chat, and providing product information to customers, I have gathered notable skill sets needed to serve as your customer service representative and retain old and new customers as well as convert prospects to loyal customers. I am super efficient in the following categories: Effective Communication Persuasive Speaking Help Desk Support CRM Software Experience Customer Retention Conflict Resolution Offering Amazing Customer service Experience Upholding Brand Policy Offering Product/Service Recommendations Explaining Catalogue Contents Resolving Client's Queries Email, Phone, and Chat Support Inbound and Outbound Calls Research Lead Nurturing and prospects conversion My positively spirited attitude, great listening skills, English proficiency, and goal-oriented motives help me with achieving my aim of improving brand image and generating increased sales, web and physical traffic to our store by 30% , successfully resolved 95% of customer complaints and increasing customer satisfaction & retention rate. Software Proficiency: Zendesk/Asana Fresh desk Zapier HubSpot Monday.com Intercom Google Suite Microsoft Office Slack | Trello | Click Up Zoom | Skype | Google Meet WordPress WooCommerce Shopify I adapt easily to learning about new tools/software needed to push productivity and efficiency in your company. I am optimistic about working with your team and being an amazing team player. Available to accept your invitation, show up to scheduled interviews and get on board with your team.

Zendesk
WordPress
Ecommerce
Real Estate
Email Management
HubSpot
ClickUp
Property Management
Scheduling & Assisting Chatbot
Executive Support
Virtual Assistance
Asana
Administrative Support
Customer Relationship Management
Customer Service
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