Hire the best Zendesk Specialists in Ikeja, NG
Check out Zendesk Specialists in Ikeja, NG with the skills you need for your next job.
- $25 hourly
- 5.0/5
- (10 jobs)
I am a hardworking individual who thrives under pressure. I never run away from challenges, and I love solving problems. Furthermore, I am also determined to always improve myself and the services I render.Zendesk
Customer ServiceClerical ProceduresBookkeepingAdministrative SupportCustomer Support PluginFinancial AccountingProofreadingData EntryMicrosoft WordTypingGoogle DocsMicrosoft Excel - $10 hourly
- 3.7/5
- (9 jobs)
Are you seeking a Tech-Savvy Customer Support Specialist who can expertly understand and meet your customers' needs, transforming them into loyal brand ambassadors? As an Seasoned Customer Support Specialist with over four years of experience supporting E-commerce brands, Health Tech, Nonprofits, and other corporate organizations, I am dedicated to ensuring seamless and high-quality customer experiences. I take pride in helping customers make informed decisions, improving customer loyalty and retention, and fostering brand recognition through exceptional service. My top priority is to support busy entrepreneurs and organizations by managing and enhancing the customer support function. I’m skilled in creating and optimizing customer support processes to contribute to overall organizational success. Core Skills: 💎 Customer Support Excellence 💎 Customer Onboarding & Post-Purchase Support 💎 Data Entry 💎 Multi-channel Support: Email, Phone, Chat and Social Media 💎 Development of Support Templates, Macros and Training materials Tools & Platforms: I am proficient in Zendesk, HubSpot, FreshDesk, Gorgias, Reamaze, LiveChat, Helpscout, Google Workspace, Microsoft Office, Zoom, Skype, Canva, Trello, Asana, HelpDocs, Slack, Discord, OpenPhone, AirCall, ReCharge, Google Translate, DeepL, and more. I am a reliable, skilled professional committed to delivering quality service that exceeds expectations and helps grow your business. Thank you for considering me for your customer support needs. 📞 Let’s schedule a call to discuss how I can add value to your brand. Best regards, OsasZendesk
Customer Feedback DocumentationCustomer Service TrainingCustomer EngagementInbound InquiryEcommerce SupportCustomer OnboardingOrder TrackingProduct KnowledgeOnline Chat SupportEmail SupportCustomer ServiceCustomer SupportShopifyGorgias - $30 hourly
- 5.0/5
- (13 jobs)
I am a certified Google Administrator and Deployment specialist, and also a Microsoft Azure Administrator, with over 3 years plus experience providing first level support to customers on products such as Microsoft 365 Exchange, SharePoint, Teams, Azure, Microsoft Entra ID (formerly Azure Active Directory), Google Workspace, etc. In the last few years, I've also become a Cloud deployment specialist for both Office 365 and G suite, and have handled the deployment/migration of many companies in Lagos, Nigeria, most notable Berger Paints Ltd, Avon Healthcare Ltd, Transcorp Power Ltd, etc. I love singing and reading motivational books, and learning new things on Youtube. Cloud just happens to be one of those things!Zendesk
HelpdeskMicrosoft OutlookTroubleshootingProblem SolvingData MigrationMicrosoft OfficeTechnical SupportDomain MigrationMicrosoft Exchange OnlineDNSOffice 365Customer Support - $10 hourly
- 0.0/5
- (0 jobs)
Are you looking for Email Marketing Expert? 'm an expert email developer with 16+ years of experience. I will convert your email template into a fully working responsive HTML email that works across every device, both for desktop and mobile, including problematic ones such as Outlook and Gmail. I can adapt your email to make it editable and set it up on the following platforms: Mailchimp, Shopify, Campaign Monitor, Hubspot, Pardot, Convertkit, Intercom, Constant Contact, Klaviyo, Sendgrid, Marketo, Salesforce, Mautic, and Emarsys. I can work from Figma, Photoshop, Adobe Illustrator, Indesign, or whatever file type you have. Do you have an email signature? I can code it too Javier R. has worked . NICHES: ✔Email marketing for eCommerce stores ✔Email marketing for Wordpress ✔ Email marketing for local business and more ✔ Email marketing for strategies and campaigns ✔ Email marketing for coaches and mentors ✔ Email marketing for Shopify platform ✔ Email marketing for Professional services ✔ Email marketing for Big business ✔ Email marketing for Small business ✔ Email marketing for Saas EMAIL MARKETING CAMPAGNS: ✔ Featured product campaign ✔News lead campaign ✔Referral campaign ✔Promotion campaign ✔Triggered Email series ✔Season\Holiday campaign EMAIL MARKETING SKILLS: ✔Template Design ✔Lead Magnets ✔Funnels ✔Integrations ✔Triggers ✔Automations Setup ✔Landing Page DesignZendesk
Email DeliverabilityEmail CampaignMarketing StrategyGetResponseEmail ListEmail SupportEmail DesignMigrationShopifyWebsiteMailchimpEmail CommunicationEmailHubSpot - $5 hourly
- 0.0/5
- (0 jobs)
✨ WELCOME TO MY PROFILE! ✨ Hi there! 👋 Thank you for visiting my profile. As an enthusiastic and entry-level Virtual Assistant 🎯 with valuable experience in news writing 📰, journalism ✍️, and WordPress management 🌐, I am eager to help you streamline your tasks, boost productivity 🚀, and ensure smooth operations. My background includes crafting impactful news content on Business 💼, Energy ⚡, Politics 🗳️, and Entertainment 🎭, as well as managing WordPress for seamless content publication. I am ready to apply these skills to meet your administrative and support needs. 💡 WHAT I BRING TO THE TABLE: With excellent communication skills 🗣️, a keen eye for detail 🔍, and proficiency in industry tools 🛠️, I offer reliable and tailored support to help you achieve your goals 🎯. 🔥 CORE EXPERTISE: ✅ Virtual Assistance: Organizing emails 📧, managing calendars 📅, scheduling tasks 🗂️, and keeping operations on track. ✅ Customer Support: Responding to inquiries via email, live chat 💬, and social media, ensuring exceptional customer experiences 🌟. ✅ Administrative Support: Assisting with workflow organization 📋, file management 🗄️, and timely project execution ⏱️. ✅ Content Management & Writing: Creating well-researched articles 📖, publishing content using WordPress 🌐, and conducting interviews 🎤 for accurate reporting. ✅ Data Entry & Research: Handling data accurately 🖊️ and conducting in-depth internet research 🌍 to support your objectives. ⚙️ TOOLS & PROFICIENCY: ✅ Content Management Systems: WordPress for efficient website management 🌐. ✅ Communication Tools: Google Workspace, Slack, and Zoom for seamless collaboration 🤝. ✅ Scheduling Software: Calendly, Google Calendar, and Outlook for effective appointment management 🕒. 💎 WHY WORK WITH ME? ✅ Adaptable and Eager to Learn: I am highly adaptable 🔄 and always willing to learn new tools and techniques 📚 to meet client needs. ✅ Detail-Oriented: I ensure no task or detail is overlooked ✅, delivering quality results every time. ✅ Client-Focused: Your satisfaction is my priority 🤝, and I am committed to providing professional and reliable support. ✅ Tech-Savvy and Organized: I leverage modern tools 🛠️ to streamline processes and save you time ⏳. 🤝 LET’S WORK TOGETHER! If you’re looking for an organized, dedicated, and dependable Virtual Assistant 💻 with a background in journalism, writing ✍️, research 🔍, and content management 🌐, I’m here to help. Let’s connect and discuss how I can support you and your business! 💼Zendesk
News WritingWordPressJournalism WritingTechnical SupportCustomer SupportCustomer RetentionProduct KnowledgeAnswered TicketCRM DevelopmentOnline Chat SupportOrder FulfillmentEmail CommunicationGoogle CalendarCustomer Service - $4 hourly
- 0.0/5
- (1 job)
Hello there, Are you tired of scrolling down various freelancers profile but can't seem to find that perfect fit for your business goals? Do you seek that Empathetic," Problem-solver", "People-First" skilled employee to manage Irate customers and carry out all assigned administrative tasks? Or do you need that Professional freelancer to help you and your organization build a healthy customer relationship, nurture new leads and prospect, converting them into loyal customer?? Then "HELLO" I can assure you that you've come to the right profile. Allow me to take your customer satisfaction rate to a greater level, making you a force to reckon with among all competition, automatically boost your everyday sales, increase revenue and improve your brand image. With a 3+ track record of valuable experience in handling escalation cases, building customer service processes from, ground up, resolving conflict, handling email and chat support, answering all questions on product and services and nurturing leads and successfully turning them to loyal customers, I am ready to take up new challenges at your organization. . I am efficient in: *Customer Retention *Email, Phone and Chat Support *Inbound and Outbound Calling *B2B *Cold Calling *Communication *Analytical Thinking *Empathy *Persuasive Speaking *Lead Nurturing and Prospect Conversion *Offering Product/Service Recommendation My bubbly, cheerful and positive attitude coupled with my great listening and English speaking proficiency has always come in handy for me in achieving overall success rate. I have good working Knowledge of: *Zendesk *Intercom *Webmail *Freshdesk *Zapier *Microsoft Office *Google Suite *Salesforce *Hubspot *Slack *Trello *Monday.Com *Asana I'm available to get onboard with your team immediately.Zendesk
CopywritingVirtual AssistanceContent CreationSocial Media ManagementDigital MarketingEmail CopywritingEmail CommunicationTime ManagementEmail SupportCommunication EtiquettePhone SupportOrder Tracking - $8 hourly
- 0.0/5
- (0 jobs)
I am a Customer Service Professional and Travel Consultant with over 6 years of experience in mobile & video customer service, including sales, customer care and operations. I am a highly motivated and enthusiastic individual with a positive attitude and a knack for conflict resolution. I am highly articulated and an effective communicator, I work well with individuals at all levels and I'm a great team player. I have high professional proficiency with popular customer service and CRM tools such as Salesforce, Zendesk, Freshdesk etc. I am eager to work and help deliver mission-critical targets, to provide tangible and intangible skills and value to organizations and customers, as well as grow professionally in an environment that encourages that.Zendesk
Data EntryTime ManagementCustomer SupportEmail SupportOrder Tracking - $5 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE: To secure a challenging position in a reputable company, to expand my learnings, knowledge, and skills, to be excellent through hard work, team spirit dedication and sense of loyalty in order to add value. SKILLS: Competent user of Microsoft Office programs, SaaS, Zendesk, LLM, CRM, Teamwork and excellent communication skills. ABOUT: I am an extremely talented individual with a solid history in sales, customer support and services, chat support, and data annotation. I've had a lot of experience in my customer support and sales position, by answering questions from clients, addressing grievances, using basic knowledge to improve goods and services, swiftly answering messages, interacting with customers, fostering relationships, and ensuring customer satisfaction. My personality might best be described as highly organized, adaptable, flexible, determined, patient, and diligent. I am confident that I can succeed in this role because of my desire to learn new things, my willingness to share my knowledge, my good communication skills, my commitment to going above and beyond in my work, and my ease conducting live conversations.Zendesk
CRM SoftwareMicrosoft ExcelCustomer ServiceOutbound SalesCustomer SupportMicrosoft OfficeMicrosoft WordOffice DesignEmail Support - $6 hourly
- 0.0/5
- (0 jobs)
Hello and welcome to my profile. You can count on me to stay organized and handle everything efficiently. As a certified and experienced Zendesk Customer Support Professional, Virtual Assistant, Social Media Manager, Lead Generation, and Research Expert, I focus on my tasks with attention to detail, guaranteeing prompt and accurate results Your trust in my work is valuable, and I’m committed to exceeding expectations. I specialize in Email, Phone, and Online Chat Support. Administrative Virtual Assistant support, Social Media Management Helping businesses build strong reputations while ensuring top-notch customer satisfaction. What I Bring to the Table: With 8 years of experience in customer service, social media management, and as a virtual assistant, I’m committed to resolving customer issues promptly and ensuring your customers receive timely and effective support across multiple platforms. In social media management, I create engaging content and manage customer interactions, addressing queries and concerns swiftly to encourage a positive brand image. I ensure your online presence is responsive, helping to build trust and drive loyalty. As a virtual assistant, I excel in organizing and maintaining detailed documentation, making it easy to track customer issues, provide consistent support, and follow up promptly. My goal is to simplify your operations, allowing you to focus on growth while I handle the details. By combining these services, I help businesses enhance customer satisfaction, build lasting relationships, and drive growth, creating a seamless and high-quality experience for everyone. My Areas of Specialty Include: Virtual Assistant Administrative support Executive Support Personal Assistant Personal Administration Appointment Setting Email & Calendar Management Google Workspace expertise Microsoft Office Proficiency Online Research Lead generation Data Entry PDF conversion and Editing Customer Service Representative Customer Support Live Chat Support Social Media Support Helpdesk Assistant Email, Phone, and Chat support Email Communication Community Management Social Media Management Social Media Marketing Content Strategy Content Calendar Content Creation Content Scheduling Community Engagement PDF Conversion and Editing Appointment setting Lead generation Project /Task Management Email, phone, and chat support Social media management Social media marketing Customer Support MS Office Suite & Google Workspace proficiency Calendar Management Internet Research Data entry Travel research, planning, and itinerary creation Meeting agendas, and note taking. Writing correspondence. Customer Service Representative Some of my core skills Includes Exceptional Customer Service Quality Organizational Skills Problem-Solving and adaptability Organizational and Attention to detail Excellent Communication Adaptability and multitasking skills Ability to work under minimal supervision Problem-solving and conflict-resolution skills Interpersonal skills I have experience in using tools like Zendesk Freshdesk Hubspot Microsoft Office 365 Google Workspace Microsoft Teams Slack Zoom Loom Videomi Notion Trello Asana Monday.com Buffer Hootsuite Meta Business Suites Calendly Google Appointment Fireflies Otterai If you're looking for a dedicated Customer Service Representative, Customer Support Specialist, or Virtual Assistant to manage your business operations and social media engagement while enhancing customer satisfaction, I’m here to help. 𝙈𝙚𝙨𝙨𝙖𝙜𝙚 𝙢𝙚 𝙩𝙤𝙙𝙖𝙮, 𝙤𝙧 𝙃𝙞𝙧𝙚 𝙢𝙚 𝙣𝙤𝙬 𝙖𝙣𝙙 𝙡𝙚𝙩’𝙨 𝙨𝙞𝙢𝙥𝙡𝙞𝙛𝙮 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙬𝙝𝙞𝙡𝙚 𝙚𝙭𝙘𝙚𝙚𝙙𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙘𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨.Zendesk
Cold CallCustomer ExperienceCustomer SatisfactionComplaint ManagementCold EmailProduct KnowledgeAdministrative SupportEmail SupportEmail CommunicationOnline Chat SupportVirtual AssistanceCommunicationsCustomer ServiceCustomer Support - $10 hourly
- 0.0/5
- (0 jobs)
Hello and welcome to my Upwork Page. My name is Chioma Okoye, and I am a versatile and reliable Virtual Assistant that is keen on providing exceptional support to businesses, helping them streamline operations and improve efficiency. With extensive experience in customer support (phone, chat, and email), data entry, and various administrative tasks, I offer a comprehensive skill set tailored to meet the unique needs of each client. Key Skills & Expertise: - Customer Support: Proven experience delivering high-quality customer service across multiple channels to ensure prompt resolution of inquiries and customer satisfaction. - Data Entry: Accurate and fast data entry skills, ensuring that information is well-organized and up to date. - Administrative Support: Skilled in handling administrative tasks such as scheduling, email management, research, and document preparation. - Communication & Coordination: Excellent communication skills, with a track record of coordinating teams and maintaining strong client relationships. - Tool Proficiency: -Google Suite -Microsoft Office -Trello -Asana -Slack -Zendesk -Miro And other virtual collaboration platforms to ensure smooth project management and client communication. Why Choose Me? - I am dedicated to providing fast, efficient, and tailored assistance to meet your business needs. - I focus on making your life easier by handling day-to-day tasks, allowing you to concentrate on more strategic goals. - My passion for customer service and attention to detail ensures top-tier quality in every task I undertake. Whether you need ongoing administrative assistance, data entry support, or customer service management, I am here to help you improve your operations and enhance your customer experience. Let's work together to take your business to the next level.Zendesk
Microsoft ExcelCanvaSocial Media Account SetupClient ManagementMicrosoft OfficeCustomer SatisfactionProject ManagementData EntryCustomer Service ChatbotCustomer ServiceGoogle WorkspaceSlackAsanaTrello - $5 hourly
- 0.0/5
- (0 jobs)
Data Analyst & Virtual Assistant | Customer Relationship Expert Accomplished Data Analyst with over 6 years of experience in transforming complex data sets into actionable insights and driving data-driven decision-making. Skilled in data mining, statistical analysis, data visualization, and reporting to support strategic business objectives. Proficient in SQL, Excel, and data analysis tools such as Power BI andTableau. Experienced in using various business tools including Hubspot, Salesforce, Zendesk, Freshdesk, Trello, Asana, ClickUp, Slack, Zoom, and Clockify to drive business success. *Key Skills and Services:* ✅ Data Mining and Exploration ✅ Statistical Modeling and Predictive Analytics ✅ Data Visualization and Reporting (Excel, Power BI, Tableau) ✅ SQL and Database Querying ✅ Business Intelligence and Data-Driven Decision Support ✅ Virtual Assistance and Customer Relationship Management ✅ Proficient in Hubspot, Zendesk, Freshdesk, Salesforce, Trello, Asana, ClickUp, Slack, Zoom, and Clockify *Experience:* With a strong background in data analysis and a passion for uncovering valuable insights, I have successfully delivered impactful solutions across various industries, including finance, healthcare, and e-commerce. I excel in translating complex data into clear and concise visualizations, allowing stakeholders to make informed decisions based on data-driven intelligence. Utilizing a range of tools, including Power BI, Tableau, SQL, Excel, Hubspot, Salesforce, Zendesk, Freshdesk, Trello, Asana, ClickUp, Slack, Zoom, Clockify... *What I Can Do For You:* - Provide data-driven insights to inform business decisions - Develop and maintain databases and data systems - Create interactive and dynamic data visualizations - Manage and analyze large datasets - Develop and implement data-driven solutions - Provide virtual assistance and customer relationship management - Utilize Hubspot, Zendesk, Freshdesk, Salesforce, Trello, Asana, ClickUp, Slack, Zoom, and Clockify to streamline workflows and enhance productivity Feel free to reach out to me to discuss how I can help you achieve your business goals!Zendesk
ClickUpTrelloAsanaHubSpotMicrosoft Power BI Data VisualizationMicrosoft Power BIExcel FormulaMicrosoft ExcelRelationship ManagementAnalytical PresentationStatisticsData Analysis - $5 hourly
- 0.0/5
- (0 jobs)
I'm a Customer service Support experienced in delivering 100 percent success customer service. Wether you have a medium or micro sized company, or an online store, I can help to 1. Answer phone calls and also reply live chat efficiently. 2. Make efficient use of Zendesk, Freshdesk to attend to Customer ticketing and other forms of Customer complaints. 3. Provide Technical support in various forms in order to contribute to customer success.Zendesk
Virtual AssistanceLive Chat SoftwareFreshdeskCommunity ManagementTechnical SupportPhone CommunicationCustomer Service Want to browse more freelancers?
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