Hire the best Zendesk Specialists in Baliuag, PH
Check out Zendesk Specialists in Baliuag, PH with the skills you need for your next job.
- $5 hourly
- 4.7/5
- (3 jobs)
Hello! I’m 33 years old and I live in a small town in the Philippines called Baliuag, which is like a two-hour drive from Manila. I am the eldest of two and I’m actually the breadwinner of my family. I have a degree in Computer Management from STI College and a Bachelors Degree in Business administration from Baliuag, University I also worked as an office associate in Canada handling customer service for a roofing company that deals with contract signing deals, closing, and inquiries. I also worked as a virtual assistant for an office located in Boston, MA which handled all around stuff for office management and customer service tasks. I have a passion for Customer Success and with around 10 years spent with my clients, in customer service, I consider myself an expert dedicated to building relationships and exceeding expectations. I am confident that with my extensive work experience, the skill set I've developed over the years and my unyielding desire to exceed expectations, I will be an invaluable addition to any company who will choose to hire me. • Manage the store’s customer service support through effective and timely use of ticketing systems such as Freshdesk and Zendesk. • Provide service to customers seeking assistance with pre and post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process. • Experience using Shopify for dropshipping stores. • Fulfilling orders using Aliexpress, Dropified, and Oberlo. • Knowledge in using eBay and Amazon platforms. As a self-employed, reliable, and highly experienced Freelancer with expertise in what I've said above, I am certain you will find my skills and talents to be of value. With this in mind, I invite you to consider the specialties detailing my experience and credentials as you look to fill your needs. Managing my own successful business, encompassing portfolio development, prospecting, personal finance management, networking, time management, and effective communication and self-marketing strategies. Utilizing excellent organizational, problem-solving, and interpersonal skills to propel client projects to peak results. With my comprehensive experience, coupled with my enthusiasm and dedication to helping clients achieve success, I believe I could swiftly surpass your expectations for this role. I look forward to discussing your needs and what I can offer in further detail. Best regards, Wai
Zendesk
Hubstaff TasksLead GenerationeBayShopifyAmazonGraphic DesignDispatch & Tracking Solutions LETSLandscape DesignTechnical SupportCustomer SupportPhone SupportEmail Support - $5 hourly
- 4.6/5
- (38 jobs)
I have worked as a Business and Project Manager, virtual assistant, data entry professional and social media expert for over 5 years now. I run the day to day operations of an E-commerce Store. I am skilled to do: • Product Research and Upload o Research hot, trendy and saleable items o Looking for suppliers o Adding products in the admin panel of the clients website. • Customer Service Manager o Answering customer queries (Facebook, Emails, Live Chat and Phone support) • Order fulfillment o Fulfilling of all order in Shopify store manually/spreadsheet o Passing the orders to the supplier directly and communicating to them whenever necessary. o Updating tracking numbers from the supplier to the Shopify store. • Product Manager o Finding hot items in Ali Express and in eBay. o Adding products to the store. o Controlling product visibility in the store. • Managing Shopify Apps o Sending advertising emails. o Transferring abandon carts to check out through calls and emails. o Managing Mailchimp • Managing Social Media Accounts o Facebook o Twitter o LinkedIn With all these experiences I have, I would say I could deliver World Class Service at its best.
Zendesk
Customer Retention StrategyIncident ManagementTelemarketingLead Generation StrategyClerical ProceduresEmail SupportPhone SupportMicrosoft ExcelAccuracy Verification - $5 hourly
- 5.0/5
- (1 job)
𝐍𝐞𝐞𝐝 𝐚 𝐝𝐞𝐩𝐞𝐧𝐝𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐝𝐲𝐧𝐚𝐦𝐢𝐜 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? ⭐ Providing world-class Customer Service since 2014 🏆 8+ years of experience and skills relevant to eCommerce, SaaS, and Gaming 🎯 Focused on providing reliable and world-class support Here's how I'll improve your business and drive your customer support to the 𝐧𝐞𝐱𝐭 𝐥𝐞𝐯𝐞𝐥! 📈🔝 𝟭. My presence in your team will foster 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧, 𝐟𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐞 𝐬𝐜𝐚𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲, and 𝐦𝐢𝐭𝐢𝐠𝐚𝐭𝐞 𝐫𝐢𝐬𝐤𝐬, thereby ensuring that every customer interaction will be profitable and drive positive feedback. 𝟮. I'm a 𝐋𝐞𝐚𝐧 𝐒𝐢𝐱 𝐒𝐢𝐠𝐦𝐚 practitioner so aside from my customer service skills, I have more to bring to the table in terms of efficiency and continuous improvement by eliminating resource waste and defects. 𝟯. I can take these off your back so you can focus more on building your business empire ✨ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 (Email, Chat, Phone, Social Media) ✨ 𝐂𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (Appeals, Claims, Complaints) ✨ 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (Inventorying, Order-Processing, Cancelations) ✨ 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐓𝐚𝐬𝐤𝐬 (Scheduling, Email Management, Research, and Data Entry) To accomplish these tasks, I am well-versed in utilizing a wide range of tools and platforms, including but not limited to: ✨ Jira, Zendesk, Salesforce, Helpshift, Freshdesk, Gladly, Hubspot, ClickUp ✨ Slack | Zoom | Skype | WhatsApp | Telegram ✨ Google Workspace | Microsoft 365 ✨ Gmail | Outlook | Yahoo ✨ Photoshop | Canva | CapCut | Lightroom ✨ Ilovepdf | DocuSign | PDF Mate ✨ Anydesk | Team Viewer Have preferred software? Pass it over and see me master it in an instant.⚡ Interested? Drop me a message today! 📩
Zendesk
ClickUpJiraSalesforceData EntryOrder ProcessingAdministrative SupportOnline Chat SupportEmail SupportCustomer SupportGamingEcommerceSaaSProject ManagementCustomer Relationship Management - $10 hourly
- 0.0/5
- (1 job)
💼 7 years and counting in the industry! If you are seeking someone who can deliver professional and efficient service across various support functions within your organization, I am confident that my experience and skills make me the ideal candidate. As an experienced customer service representative, technical support representative, team manager, and assistant, I am skilled in providing efficient and high-quality service to customers. I have honed my communication skills through phone and email interactions, ensuring clear and effective communication with customers. Whether it's customer service, technical support, billing inquiries, retention efforts, bookings, or telemarketing campaigns - I have experience in handling all types of support roles. My dedication to delivering exceptional experiences has earned me a reputation for providing top-notch assistance. I am committed to resolving things promptly and efficiently while maintaining a positive attitude. A team player, but can steer the ship alone if need be. Let's work together to take your business to new heights! 💪💪💪 ____________________________________________________________________________ Role Experience Summary 🌟 Administrative Assistant - 5 years 🌟 Team/Project Management - 5 years 🌟 Customer Service - 7 years 🌟 Technical Support - 3 years 🌟 Appointment Setting / Lead Generation - 5 years 🌟 Dispatch - 4 years ____________________________________________________________________________ TOOLS I'M PROFECIENT IN: 💎 Zendesk 💎 Gitlab 💎 Einstein 360 💎 Data Force 💎 Rackspace 💎 Hubstaff 💎 GoTo 💎 Zoom 💎 Loom 💎 Skype 💎 Dropbox 💎 Discord 💎 WhatsApp 💎 Mojo 💎 ViciDial 💎 Leads Rain 💎 8x8 💎 Mail Chimp 💎 Cellcast 💎 Grammarly 💎 Canva 💎 ChatGPT 💎 Capcut 💎 Map Cutomizer 💎 Google Maps 💎 Google Drive 💎 Google Sheets 💎 Google Suite 💎 Microsoft Word 💎 Microsoft Excel 💎 Microsoft Powerpoint 💎 Jotform 💎 Stripe 💎 Square Pay
Zendesk
Microsoft OfficeCustomer OnboardingProject ManagementAdministrative SupportOnline Chat SupportWebsite MaintenanceHuman ResourcesVirtual AssistanceData EntryAppointment SettingCustomer RetentionTechnical SupportCustomer ServiceEmail Support - $7 hourly
- 4.9/5
- (10 jobs)
With over 10 years of experience in the customer service industry, I have developed a strong foundation in delivering exceptional client support, fostering positive customer experiences, and managing diverse operational tasks. My educational background includes degrees in Business Administration majoring in Marketing Management, Hotel and Restaurant Services, and Education, which have provided me with a well-rounded skill set across various disciplines. I also have extensive professional expertise as a Customer Support Manager, encompassing a wide range of responsibilities, including: • Email Customer Support: Handling support tickets and emails via platforms like Outlook, Gmail, and Zendesk. • Airbnb Listing Management: Managing online booking calendars, scheduling cleanings, assisting with check-ins/outs, and managing reviews. • Phone Handling: Managing inbound and outbound customer service calls. • Shopify Order Fulfillment: Using tools like Oberlo, AliExpress, and DSers to process and manage orders. • E-commerce Store Management: Coordinating with suppliers, tracking shipments, managing refunds, replacements, cancellations, and disputes. • Social Media Management: Overseeing Facebook messages, comments, and reviews. • General Administrative Work: Data entry, record-keeping, and ensuring operational efficiency.
Zendesk
Social Media ManagementInventory ReportCustomer ServiceEmail SupportInventory ManagementHubSpotAdministrative SupportFacebookShopifyData Entry - $12 hourly
- 4.3/5
- (7 jobs)
I am reliable and hardworking individual who has over 8 years of giving professional and high quality service to various call center companies. I am skilled in communicating with clients over phone, email and chat. I am eager to learn to use any tools that get the job done well. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I look forward to working with you in providing excellent customer service and anything else you may need help with.
Zendesk
Customer SatisfactionGoogle DocsGoogle SheetsOutbound CallLead GenerationSalesforce CRMMicrosoft ExcelData EntryMicrosoft WordCustomer ServiceMicrosoft PowerPointBPO Call CenterOnline Chat SupportEmail Support - $3 hourly
- 4.5/5
- (2 jobs)
Do you need someone reliable and trustworthy? I might be the person you are looking for. I have proven myself check out my profile. If you want to discover all the amazing things about me, give me a try, As a technical support expert, I am skilled in resolving a variety of technical issues for our customers. Here are some of the common technical problems I have resolved. 10 years of experience providing technical support services. My expertise in troubleshooting technical issues combined with my strong communication skills allow me to effectively assist customers with their concerns. I have a passion for helping customers, especially those who may be upset or frustrated. I find it rewarding to work with them to resolve their issues and turn their experience into a positive one. By providing excellent customer service, I strive to ensure that every customer is satisfied with the support they receive. If you are experiencing any technical issues, please don't hesitate to contact me. I am committed to providing the highest level of technical support and customer service to meet your needs. For cable service, I have resolved issues such as: No signal or weak signal Slow internet speeds Pixelation or frozen images on TV Poor sound quality on TV DVR or set-top box issues Remote control malfunction Cable modem connectivity problems Wi-Fi connectivity problems Billing or account issues On-demand content not loading or streaming properly For internet problems, I have resolved issues such as: Slow internet speeds Wi-Fi connectivity problems Weak Wi-Fi signal or dead zones Modem or router connectivity problems DNS server errors IP address conflicts Network security issues Firewall or antivirus software issues Network congestion or bandwidth limitations Software or firmware updates required If you experience any of these issues, please don't hesitate to contact us for technical support. We are here to help you get back on track and enjoy seamless internet and cable service. THE TOOLS I AM PROCIENT IN ARE • SPLUNK: for Xfinity email • JETFIRE: for ticket report submission • UMS GUI: for phone services and setting up voicemail or readable voicemail • BACC GUI: for X1 phone and internet • CUSTOMER TIMELINE: for the tenure of the customer's account • VSD: for outage look-up • WATCHTOWER: for area RF signal look-up • PAIDCHECKER: for X1 cable • IMS: for phone feature look-up • ISTONISH: for phone porting status check-up • TESLA • IRIS • ORDERPATH • DNSVIZ • SMIT: for adding equipment (modem and cable box)." • ZENDESK over all customer service managment tool • SALESFORCE data base of customers/client info • IBEAM similar to AVIA use as dialer • GENESYS similar to AVIA and zendesk • SMIT: for adding equipment (modem and cable box)." • BAM similar to zendesk but more advance • PROCEDURE FLOW specfic troubleshooting process • CONFLUENCE is a knowledge base • RING CENTRAL Taking calls • WHMCS a crm tool • Xcart is a knowledge base • EMCLIENT use to manage emails
Zendesk
Salesforce CRMCustomer ServiceAdvertisementMicrosoft OfficeSalesLanding PageEmail SupportOnline Chat SupportTechnical Support Want to browse more freelancers?
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