Hire the best Zendesk Specialists in Cavite, PH

Check out Zendesk Specialists in Cavite, PH with the skills you need for your next job.
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  • $15 hourly
    ✅ Top Rated Plus Freelancer ✅ 20 years of experience in customer service ✅ 100% Job Success Rate ✅ Verified account on Upwork ✅ 21,000+ Hours on Upwork I graduated cum laude with a degree in Business Administration, with a major in Financial Management. I have 20 years of customer service experience, including managing a team of client support advocates at Thumbtack Inc. I have had the opportunities to work for esteemed companies, such as IBM Daksh, 24/7 Customer Philippines, and Teletech, as a Customer Service Representative and Technical Support Representative, where I honed my communication skills and developed a high level of problem solving skills. While working as a customer support representative at 24/7 Customer Philippines, I was recognized as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team. I also worked face-to-face with customers for three years as a cashier and Store Marketing Assistant at Jollibee Naic, Cavite, where I learned how to handle large volumes of customers during peak hours and how to effectively up-sell products and promotions. I am proficient in Zendesk, Desk, Velaro, Asana, Slack, and Google Applications (document, calendar, and spreadsheet).
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    Customer Service
    Management Skills
    Marketing Strategy
    Data Analysis
    Technical Support
    Phone Support
    Article Writing
    Email Communication
  • $6 hourly
    Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of my client.
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    Keap
    Podio
    Online Chat Support
    Microsoft Word
    Microsoft Office
  • $8 hourly
    I have been in the Customer service industry for 12 years now, 7 years in the E-commerce industry, and about 5 years in Sales/Technical Support. Through my experiences, I have learned how to assist clients effectively and to understand the purpose of their concern. I can respond to customers issues and questions in a professional and timely manner in order to maintain a high level of customer satisfaction and can work on multiple E-commerce stores.
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    Customer Service
    Amazon Webstore
    Mailchimp
    Shopify Apps
    Magento
    Microsoft Power BI
    Data Entry
    Email Communication
    Email Support
    Freshdesk
    Online Chat Support
  • $15 hourly
    I have been with the BPO industry for almost 5 years then freelancing industry for 9 years. I am very equipped with knowledge and skills on how to deal with various types of customers and have provided excellent service with my clients. The projects that I handled were email handling, text and chat support, customer service concerns, photo reviewing for a lime scooter company, Instagram sales managing and customer support, social media moderating/posting, website and app's reviews, data entry and online researching, website researching, lead generations prospecting, E-commerce virtual assistant, customer support for a Meditation App and customer service assistant for an Instagram Opal business. I also have experienced being a Team Manager, leading a group consists of 8 people lead prospecting for e-commerce businesses. About the clients that I have worked with, they came from different industries like procurement, consumer, transportation, writing services, yoga/meditation apps and mostly, E-commerce. I was able to run their businesses or companies smoothly and they have been satisfied with the outcome of my work. I have also proven my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality. The tools or websites that I have knowledge and experience are Jira, Tack, Zendesk, Freshdesk, Gorgias, Zoho CRM, Hubspot, HelpSpot, Zohomail, Webmail, Trello, Confluence, Shopify, Dropify, Monta, Recharge, Sticky.io Adobe Premier Pro, Later.com, Hootsuite, Calendly, Google Drive Apps, social media accounts like Tiktok, Facebook, Twitter and Instagram. I am also known by my clients for my strong work ethics and that I can work with minimal to no supervision and you can still count on an honest and high quality of work that I can provide. Thank you for reading up to this point and for the opportunity to work with you. I promise that once you hired me, I am bound to give my 101% of my ability to make your business or company succeed. 🔥 Why HIRE ME? ● Exceptional English communication skills (verbal and written) ● Extensive knowledge of best customer service practices ● Willingness to go above and beyond for customer satisfaction ● Built long-term relationships with clients through integrity and exceptional value Sounds like what you need? 👇1 Quick Step 1️⃣ Send me an Upwork message
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    Gorgias
    Stripe
    Virtual Assistance
    Atlassian Confluence
    Social Media Management
    Adobe Premiere Pro
    Jira
    Post Scheduling
    Online Chat Support
    HootSuite
    Email Support
    Shopify
    Zoho CRM
    Health & Wellness
  • $10 hourly
    I am an experienced freelancer and a Clara Virtual PH agency founder, which aims to help businesses and clients provide great work results with discipline, professionalism, passion, and motivation. 💻 Quality Assurance Analyst - Call and Cases/Tickets/Email Auditor 💻 Lead Generation - Email Marketing & Real Estate Lead Generation VA (Cold Caller) 💻 Zendesk/Freshdesk Support- Order Fulfiller, Chat, Email, and Phone Support 💻 Shopify Support- Order Fulfiller, Chat, and Email Support 💻 Tidio Support- Live Chat Support 💻 eBay dropshipping - Order Fulfiller - Home Depot 💻 eBay dropshipping - Product Listing and Optimization - Amazon, Walmart, and Home Depot 💻 Social Media Marketing - Social Media Influencer Researcher
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    German
    Product Knowledge
    Customer Service
    Data Analysis
    Scheduling
    Customer Support Plugin
    Freshdesk
    Dropshipping
    Order Processing
    Online Chat Support
    Financial Audit
    Ticketing System
    Quality Assurance
  • $15 hourly
    💎 10 solid years of experience. 💎Worked with Customer Service, Admin/Email Support, Billing, Collections, and Accounts Receivable for Logistics, Financial, Telecommunications, Tier 1 Technical Support, and Sales/Lead Generator for Credit Repair. 💎Can handle both inbound and outbound calls. 💎Chat and Tech Support Representative. 💎Been assigned to various lines of business such as Collections, AR, Chat Support, Tech Support, Billing, Customer Service, and Lead Generator. 💎Go High-Level 💎Social Media Management 💎Blog / Content Writing 💎Basic Creatives for Content 💎Basic SEO 💎Keyword Research Tools familiar with: 🎯 Zendesk 🎯 Hubspot 🎯 Yaypay 🎯 Gorgias 🎯 Manychat 🎯 Salesforce 🎯 Netsuite 🎯 Xero 🎯 Jira 🎯 Talkdesk 🎯 Ring Central 🎯 Google Voice 🎯 Asana 🎯 Slack 🎯 Trello 🎯 Shopify 🎯 Google Workspace 🎯 Microsoft Office ✧ Canva (Graphics) ✧ CapCut ✧ MetaBusiness ✧ ChatGPT ✧ Google Search Console ✧ Go High Level
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    Content Writing
    On-Page SEO
    Off-Page SEO
    Canva
    Social Media Management
    Asana
    Oracle NetSuite
    Salesforce
    Gorgias
    Shopify
    Accounts Receivable
    Invoicing
    Administrative Support
    Email Support
  • $25 hourly
    Hello! I am General VA for almost 4 years. I have work experience in Collections Calls, Emails, Invoicing, Appointment Setting, Scheduling and Customer Service Support working with various clients. As a VA I can say that it helped me a lot to better my skill set. I am passionate about all of the work that I do and embrace the skills of being goal-oriented, responsible, organized, communicative and helps maintaining close accords with clients and manages my time evenly yet still shows a positive character. Skills I offer: ✅Customer Service: Live chat, Email and Phone call support ✅Administrative Work ✅Email Management ✅Schedule Appointment ✅Data Research ✅ Customer Support Handling inquiries Resolving customer issues Maintaining customer relationships If you think that I am fit for the job? I am only one click away! I am looking forward to working with you soon!
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    Invoicing
    Appointment Setting
    Product Knowledge
    Telemarketing
    Sales
    Customer Support
    Outbound Sales
    B2B Marketing
    Communication Etiquette
    Cold Calling
    Interpersonal Skills
    HubSpot
    Email Support
    Order Tracking
  • $10 hourly
    Welcome clients! I am presenting good and harmonious deals and work relationships! *Skills and Experiences with E-commerce applications and tools: Zendesk, Shopify, HelpDesk, LiveChat, ReCharge, Jira, Intercom, QuickSIght, Desk, FreshDesk, SnapEngage, AirTable, ReCurly, eDesk, Bold Subscription, Canva, ConvertKit Fraud Management: Stripe /PayPal, AfterPay Social Media Management: Content and creatives scouting via Insense Influencer Outreach, Affiliate Management, Outreach Specialist * Brands worked: SkinnyMint, BodyBoss, Conceive Plus, Quizlet, Coco and Eve, Sand and Sky, ALLKME, eb5, KeraFiber, Style Theory, Stone Stream, Mineral Stream, Nature Baby Organics *B2C/ D2C : Amazon, Shopee, Lazada * Social Media: Insense- UGC Coordinator / Influencer Outreach * Exposure to Fulfillments, Operations and Shipping, CIN7, ShipStation, ShipHero, Shippit, Shipmonk, ShipFusion, Shipwire, Byrd, and Capacity *Virtual Medical Assistant with knowledge in eClinicals, and a background in HIPAA. *Registered Nurse ( Philippines) *I am very efficient and diligent. Can learn fast with minimal supervision. I can succeed if we set our goals and strive for them 101%.
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    Customer Service
    Ticketing System
    Customer Support
    Management Skills
    In-App Subscription
    Multitasking
    Social Media Website
    Answered Ticket
    Email Support
    Online Chat Support
    Order Processing
  • $10 hourly
    I am a professional Customer Service Representative with over 8 years of experience in handling international clients. My unique experience originated from my years of providing excellent customer support, creative problem-solving skills, and building customer loyalty.
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    Slack
    Google Docs
    Customer Service
    Online Chat Support
    Freshdesk
    Email Support
  • $15 hourly
    Hi, I’m Judy! I’m your go-to partner for e-commerce and customer support. With over a decade of experience under my belt, I’ve worn many hats in customer service, e-commerce management, and team leadership across a variety of industries. Whether it’s mastering Shopify, delivering standout customer experiences, or leading teams to smash their goals, I’ve got you covered! Why Work with Me? ✨ E-Commerce Expertise: From running smooth operations at Greek House to optimizing workflows and ensuring every order gets fulfilled seamlessly, I’ve built systems that keep businesses thriving and customers smiling. ✨ Detail-Oriented Pro: My time at Oracle DataFox sharpened my eye for detail and data integrity. I’m big on spotting potential issues early and creating processes that work smarter, not harder. ✨ Customer-Centric Approach: Zendesk? Salesforce? Gorgias? You name it, I’ve mastered it. I love turning support tickets and emails into opportunities to build customer loyalty. My Superpowers: 💎 Shopify Savvy: Whether it’s DSers, SmartFill, Shipstation, or AliExpress, I’ll make sure your store is running like a dream, orders are fulfilled on time, and customers are thrilled. 💎 Customer Service Extraordinaire: Delivering 5-star support through any platform is my jam. I’m passionate about creating customer experiences that don’t just solve problems but build trust and loyalty. 💎 Multitasking Marvel: Admin tasks? Data entry? Lead generation? Team training? You name it, I’ll handle it, all while keeping everything running like clockwork. 💎 Tools & Platforms Pro: Shopify apps like Printful, Printify, and Gooten Collaboration tools like Slack, Zoom, and Microsoft Teams Marketplace management with eBay and more What My Clients Say: ⭐️ Consistent 5-star feedback on Upwork ⭐️ Dependable, positive, and results-driven ⭐️ A natural relationship builder who’s always in it for the long haul Let’s connect and chat about how I can help take your e-commerce game to the next level! 🚀
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    Retail & Consumer Goods
    Online Chat Support
    Communication Etiquette
    Complaint Management
    Customer Satisfaction
    Ecommerce Support
    Gorgias
    Order Tracking
    Email Support
    Ecommerce Order Fulfillment
    Customer Support
    Customer Service
    Email Communication
    Shopify
  • $5 hourly
    I am a very hardworking online IT literate, Customer service oriented, and task finisher guy. Give me a job and rest assured that you will get even more than what you paid for. I am an experienced customer service advocate who dealt with various issues and concerns from customers. I, myself is a self made entrepreneur who runs my own computer rental business, understands the value of prompt assistance and service collaborations. Rest assured that all tasks will be given with the highest priority on time and quality.I believe that business relies with good service and customer satisfaction since we need to keep them closer and provide more than their expectations. That same goes with any clients i will work for.
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    Multitasking
    Amazon Seller Central
    Forum Moderation
    Customer Support
    Facebook Marketplace
    Customer Service
    Order Tracking
    Email Support
    Freshdesk
    Data Entry
    Social Media Management
  • $10 hourly
    I have been with the BPO industry for more than a decade now. I can say that I'm one of the top performers in my line of work. I always want to try something new as I want to learn more about many things and I always make sure that I contributed something to help the company grow.
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    Customer Service
    Critical Thinking Skills
    Multitasking
    Email Etiquette
    Customer Satisfaction
    Shopify
    Email Communication
    Administrative Support
    Customer Support
    Online Chat Support
    English
    Freshdesk
    Email Support
  • $10 hourly
    Chat Support Responsible for data entry clerical admin work. Web research Update customer's database Handle bulk emails
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    Email Support
    Direct Mail
    Canva
    Asana
    HubSpot
    Multiple Email Account Management
    Email Deliverability
    Email Communication
    Google Docs
  • $12 hourly
    I offer the following services. ✅ Customer Service ✅ Admin Support ✅ Data Entry ✅ Web Research ✅ Graphic Design ✅ Transcribing SKILLS ■ Office 365 (Sharepoint, MS Teams, Yammer, Word, Excel, Powerpoint, OneDrive) ■ Zendesk ■ Adobe Design Software (Photoshop, Indesign, Illustrator) ■ Sitecore ■ Salesforce ■ Mailchimp EMPLOYMENT HISTORY Marketing and Communications Officer | Promat Fire Protection LLC (Dubai, UAE) May 2016 - March 2020 Customer Service / Sales Support | Promat Fire Protection LLC (Dubai, UAE) April 2015 - April 2016 Sales Representative | Toyota Manila Bay Corporation (Cavite, Philippines) September 2012 - December 2014 Risk Management Analyst | JP Morgan Chase & Co. (BGC, Philippines) February 2007 - April 2012 Priority Club Account Manager | InterContinental Hotels Group (Makati, Philippines) August 2006 - February 2007 Customer Service Representative | Sutherland Global Services (Makati, Philippines) May 2005 - June 2006 Please scroll down to see more information on my previous jobs.
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    Slack
    Customer Support
    Mailchimp Plugin
    Adobe Photoshop
    Adobe InDesign
    Salesforce CRM
    Adobe Illustrator
    Google Analytics
    Sitecore
    Email Communication
  • $12 hourly
    Hello! My name is Davied Dela Cruz, and I am a seasoned professional based in Manila, Philippines, with over a decade of experience in the freelance industry. I transitioned to freelance work in 2013, driven by a desire to improve work-life balance and eliminate the long commute that consumed up to six hours of my day. Although online work was not as prevalent at the time, I took the leap, and the transition has been successful, allowing me to continuously seek new opportunities and professional growth in the online space. Skills and Experience: 1. Customer Service: Over 10 years of experience across various channels, including phone, email, chat, and social media. 2. Team Management: 8 years of experience managing agents, teams, and entire operations. 3. Training: 5 years of experience in training and development. 4. Quality Assurance: 3 years of experience in website testing and quality assurance. 5. Data Management: Proficient in data entry, web research, data analytics, and report generation. 6. Recruitment: Experience in sourcing, interviewing, and hiring candidates. 7. Technical Proficiency: Skilled in using various platforms, such as Zendesk, Salesforce, Shopify, Freshdesk, and other online tools. 8. Communication: Fluent in English, with strong verbal and written communication skills. 9. Adaptability: Quick learner with the ability to adapt to changes and thrive under pressure with minimal supervision. 10. Proven Excellence: Consistent track record of excellence, earning recognition and promotions throughout my career. I am confident that my experience and skill set make me a valuable addition to any team. I look forward to the opportunity to contribute to your organization and am excited about the prospect of working together.
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    Phone Support
    Report
    Shopify
    Order Processing
    Order Fulfillment
    Salesforce CRM
    Order Tracking
    Training & Development
    Data Analysis
    Leadership Training
    Customer Support
    Team Facilitation
    Management Skills
    Microsoft Excel
  • $15 hourly
    Cheerful, passionate and dependable. Customer Service Specialist and Administrative Support with 7 years progressive experience in providing exceptional service to customers, vendors and client be it face to face dealings or over the phone/email. Detail oriented, exceptional problem solving, case handling with good work ethics. I am also an expert in utilizing the principles and processes of customer/clients needs, assessment, meeting quality standards for services, and evaluation of customer and client satisfaction.
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    Inventory Management
    Management Skills
    Purchasing Management
    Microsoft Dynamics 365
    Dropshipping
    Administrative Support
    Salesforce CRM
    Customer Service
    Gorgias
    Technical Support
    HubSpot
    Microsoft Excel
    Shopify
    Email Communication
  • $15 hourly
    Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.
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    Helpshift
    Shopify
    Shopify Apps
    Gmail
    Customer Service
    Technical Support
    Helpdesk
    Online Chat Support
    Email Support
  • $7 hourly
    Experienced Customer Service Executive and Head Dispatcher with over 17 years in customer service and logistics management. Skilled in end-to-end order processing, team leadership, and customer relationship management, with a recent focus on dispatch coordination. With a background in CRM platforms such as Salesforce and Zendesk, I bring a robust skill set in managing customer interactions, tracking resolutions, and training new hires. Known for enhancing team efficiency, maintaining high customer satisfaction, and adapting to fast-paced environments, I’m committed to delivering operational excellence and building lasting customer relationships.
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    Communication Etiquette
    Google Docs
    Google Maps
    Dispatch & Tracking Solutions LETS
    Salesforce
    Call Center Management
    BPO Call Center
    Compensation
    Microsoft Office
  • $7 hourly
    My mixed experiences in the BPO industry and administrative functions for more than 30 yrs will be beneficial to your business needs. I have created various reports using a combination of Word, Excel and PowerPoint applications to help management analyze the status of the business on an interval basis. My core competency lies on high quality work ethics on customer service, timely delivery and confidentiality at all times. I am seeking remote opportunities for new challenges to extend my knowledge and skills to help build your business.
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    Real Estate IDX
    General Transcription
    Microsoft PowerPoint
    Data Mining
    Microsoft Word
    Data Entry
    Microsoft Excel
  • $15 hourly
    A Fulfillment Team Lead/Customer service Specialist for clients for over a decade and have been expected to deliver tasks such as email and support, scheduling appointments via email and over the phone, email and calendar management, data entry, and medical transcription, as well as file and data management. I also liaise with customers/followers, on behalf of my client, via several Social Media platforms as a moderator. Working in a Covid Testing Center for almost 2 years as a Team Lead/Project Manager I always make it a point that I put my heart into the project's initiation, planning, execution, and regulation towards achieving all the agreed-upon goals within the set scope, time, quality, and budget standards when applicable. I am highly adept in software/programs such as Gorgias, Hubspot, Slack, Zendesk, Shopify, , Hospital Note, CircleLoop, Vonage, MS Office, Google Suite, Xero, Zoho, Salesforce, NetSuite, Cliniko, Coreplus, LinkedIn Navigator, Compass, Notion, and Trello. Cultivating relationships to deliver exceptional results is what I do best. Delivering massive value to my clients has been the focus of my career for the past years. I have unfailingly provided my clients with strategies, action plans, and the leadership necessary to enhance people and processes. In addition, I have established a solid reputation for assessing challenges, creating solutions, and responding quickly to changing business requirements.
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    Administrative Support
    Cold Calling
    LinkedIn Sales Navigator
    Telemarketing
    Project Management
    Lead Generation
    Customer Service
    Salesforce CRM
    Salesforce Lightning
    Customer Relationship Management
    Gorgias
    Real Estate Virtual Assistance
  • $6 hourly
    ⭐⭐⭐ E-Commerce Customer Service Representative (Chat & Email Support) ⭐⭐⭐ ⭐⭐⭐ Data Entry/Transcriptionist ⭐⭐⭐ ⭐⭐⭐ Content Moderation ⭐⭐⭐ ⭐⭐⭐ Virtual Assistant ⭐⭐⭐ Why you should hire me? I have work experience of almost 10 years in the BPO industry: • Content Moderator - about 4 years • Menu Transcriptionist - 2 years (more than 6 months as POC/SME) • Customer Service Representative (Chat & Email Support) - about 4 years I also have remote work experience of about 6 months: • Virtual Assistant I've always strived for excellence since the day I started working, resulting in awards, incentives, and recognition, as well as being one amongst the many to handle different projects for a high chance of being a successful one. I assure you that I'll always provide my 101% and the best quality of work on any task. I have an above-average typing speed that ranges from 85 to 105 WPM (words per minute). I'm a very computer-literate person and can work on multiple tasks at the same time. Additional info about myself, I'm an avid gamer as well. I've always been fond of playing video games since I was little and willing to test games if given a chance. 💗 Passionate ⏳ Efficient 🏋️‍♂️ Hardworking 💪 Multitasking 🧠 Critical Thinker 🧩 Problem Solving 😉 Easy to adapt 💡 Fast learner 👂 Good listener 🤓 Optimistic 🔍 Resourceful My expertise: 🏆 Quality Assurance 🏆 Customer Service 🏆 Chat Support 🏆 Email Support 🏆 Data Encoding 🏆 Data Research 🏆 Data Transcribing 🏆 Content Moderation Tools that I have used related to my expertise: ✅ Zendesk ✅ Slack ✅ Atlas ✅ Monday ✅ Zoom ✅ Gmail ✅ Google Drive ✅ Google Docs ✅ Google Sheets ✅ Google Forms ✅ Google Meet ✅ Google Workspace ✅ Google Chat ✅ Google Hangouts If the job isn't part of my expertise or the tools I use, you can always let me know. I'm always willing to learn new things. I am looking forward to help you with those tasks that you will assign to me and be part of your team/company. Thank you for taking the time to check and read my profile. I appreciate it! Stay safe! Take care!
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    Multitasking
    Active Listening
    Critical Thinking Skills
    Problem Solving
    Online Chat Support
    Email Support
    Quality Assurance
    Typing
    Data Entry
    Data Collection
    Customer Service
    Customer Support
    Content Moderation
    General Transcription
  • $15 hourly
    Currently working as a Customer Service Representative. Able to handle different tasks. Able to work in a fast paced environment, can really adapt the work easily. I am fast encoder with average of 60-70 wpm, I'm fast learner and accurate and reliable. I can work without supervision. I had an experience working in a bank as a teller, taking deposits of client in cash or in checks, withdrawals and even time deposits and balancing day to day account, doing T-accounts. I also worked as an administrative assistant/staff to a corporation, handling different tasks such as filing, encoding, email and administrative support.
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    Bilingual Education
    BoldChat
    SQL
    Customer Support
    Adobe Photoshop
    Saba Software Collaboration
    inContact
    General Transcription
    Data Entry
    Order Tracking
    Japanese
    Online Chat Support
    Email Support
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