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Hire the best Zendesk Specialists in Imus, PH

Check out Zendesk Specialists in Imus, PH with the skills you need for your next job.
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4.6/5
based on 2,224 client reviews
  • $6 hourly

    • 5.0/5
    • (5 jobs)
    I am looking for a part-time jobs / freelance works. I am punctual, obedient, and fast learner. I can do accounting works such as for payroll. basic computation, monitoring, and budgeting. I have knowledge in Oracle and iPay. I also worked as a customer support representative. I can do chats and emails. My current role is to received escalated calls, chats, and email (those customers looking for a Manager call). I am confident that in every task, I can finish it on-time and with dedication. I am also hard-working, trustworthy, and someone you can rely on. I am looking forward to work with you.
    Featured Skill Zendesk
    Customer Support
    Slack
    Salesforce
    Microsoft Word
    Data Entry
    Stripe
    Microsoft PowerPoint
    Communication Skills
    Accounting Basics
    Typing
    Email Support
    Online Chat Support
    Oracle Accounting
    Microsoft Excel
  • $26 hourly

    • 4.9/5
    • (29 jobs)
    I am a seasoned business process outsourcing (BPO) expert specializing in service delivery. For 3 years, I worked with a J.D. Power Certified and a leader in domain registration, Network Solutions, LLC. After leaving the technology industry, I was invited and eventually joined J.P. Morgan Chase & Co., the #1 Fortune 500 in Commercial Banks category. For four years, I handled challenging posts -- from Debit Card Claims Analyst to an Escalations' Analyst. I left the company as a Team Leader. I take pride of my experiences, expertise, wide-range of skill set, and outstanding work ethics. These set me apart from the rest of the independent contractors. Below is a list of services that I can do in detail: Financial Risk Analysis and Management Supervisory/Managerial Tasks Coaching/Motivating/Guiding Identifying Areas For Improvement (AFIs) Account Management (Zillow, Trulia, Realtor.com, etc.) Social Media Management (Facebook, LinkedIn, Google +, Twitter, Youtube, Pinterest, etc.) Lead-farming (website and social media plaforms) Newsletter Design and Management (Mailchimp) Customer Service Technical Support Inbound/Outbound Calls Taking Escalated Calls Doing Warm and Cold Calls Telemarketing Converting Lead into a Sale Up-selling/Sales Order Taker Domain Name Registration/Migration Web Hosting Set-up/Migration File Transfer Protocol (FTP) Secure Socket Layer (SSL) Installation Website Creation/Modification Web Research Data Mining General Office Tasks Document Creation Document/Data Management PDF to DOC Conversion DOC to PDF Conversion E-mail Management Live Chat Support Back-end Process/Support Transcribing Audios and Videos Writing Blogs Writing Business Proposal Writing Grant Proposal Radio Hosting Radio Teaser Creation
    Featured Skill Zendesk
    Social Media Marketing
    Project Risk Management
    Fraud Detection
    Administrative Support
    Internet Marketing
    Customer Service
    Fraud Mitigation
  • $4 hourly

    • 5.0/5
    • (2 jobs)
    Hi There, I'm the one you are looking for! If you hire me, I will represent your company positively, treat your customers with high regard and value your time and trust. You will have a business partner with me, not just a regular employee. I have over 10 years of experience in customer service and VA roles and it allowed me to gain expertise in e-commerce, customer care, and sales, where I manage Phone calls, emails and chats. I have a strong background in Customer Service decisions, refunds, claims General inquiries and customer escalations. I also have an extensive background in Sales including B2B. I worked as an Inbound/Outbound Sales Representative, performing selling and marketing functions and constantly surpassing quota for sales. I am trained in Zendesk, Shopify, Gorgias and Amazon. Flexible, can Multitask. Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathetic, and professional voice and manner.
    Featured Skill Zendesk
    Cold Call
    Sales Call
    Gorgias
    Shopify Apps
    Social Media Management
    Amazon
    Customer Support
    Phone Support
    Email Support
    Customer Service
    Social Media Account Integration
    Customer Relationship Management
    Shopify
    CRM Software
  • $8 hourly

    • 4.5/5
    • (8 jobs)
    ɪ ᴡᴏʀᴋᴇᴅ ᴡɪᴛʜ ᴄᴜꜱᴛᴏᴍᴇʀ ꜱᴇʀᴠɪᴄᴇ ɪɴᴅᴜꜱᴛʀʏ ꜰᴏʀ 4 ʏᴇᴀʀꜱ. ɪ ʜᴀɴᴅʟᴇᴅ ꜰᴏᴏᴅ ᴅᴇʟɪᴠᴇʀʏ ᴀɴᴅ ʀᴇᴛᴀɪʟ ᴀᴄᴄᴏᴜɴᴛꜱ ᴛʜʀᴏᴜɢʜ ᴘʜᴏɴᴇ, ᴇᴍᴀɪʟ ᴀɴᴅ ᴄʜᴀᴛ. ɪ ᴡᴀꜱ ᴀʟꜱᴏ ᴀᴘᴘᴏɪɴᴛᴇᴅ ᴀꜱ ᴛʀᴀɪɴɪɴɢ ᴀᴘᴘʀᴇɴᴛɪᴄᴇ ʙᴀꜱᴇᴅ ᴏɴ ᴍʏ ᴘᴇʀꜰᴏʀᴍᴀɴᴄᴇ. ᴛʜᴇɴ ᴛʜɪꜱ ᴘᴀɴᴅᴇᴍɪᴄ ʜᴀᴘᴘᴇɴᴇᴅ ɪ ᴡᴀꜱ ᴄᴜʀɪᴏꜱ ᴡʜᴀᴛ ᴠᴀ (ᴠɪʀᴛᴜᴀʟ ᴀꜱꜱɪꜱᴛᴀɴᴛ) ɪꜱ ᴀʟʟ ᴀʙᴏᴜᴛ. ᴛʜᴇɴ ɪ ᴀᴘᴘʟɪᴇᴅ ᴛᴏ ᴍʏ ꜰɪʀꜱᴛ ᴄʟɪᴇɴᴛ. ꜰʀᴏᴍ ᴛʜᴇʀᴇ, ɪ ʟᴇᴀʀɴᴇᴅ ᴀɴᴅ ᴅᴇᴠᴇʟᴏᴘᴇᴅ ɴᴇᴡ ꜱᴋɪʟʟꜱ. ɪ ᴡᴏʀᴋ ᴀꜱ ʟᴇᴀᴅ ɢᴇɴᴇʀᴀᴛɪᴏɴ ꜱᴘᴇᴄɪᴀʟɪꜱᴛ ᴀɴᴅ ᴡɪᴛʜɪɴ ᴛʜᴇ ʏᴇᴀʀ ɪ ᴡᴀꜱ ꜱᴇᴛ ᴀꜱ ᴀɴ ᴀᴘᴘᴏɪɴᴛᴍᴇɴᴛ ꜱᴇᴛᴛᴇʀ.
    Featured Skill Zendesk
    Customer Support
    Product Knowledge
    Interpersonal Skills
    Order Fulfillment
    Lead Generation
    Order Tracking
    Email Support
    Data Entry
  • $10 hourly

    • 4.5/5
    • (21 jobs)
    - Experienced in Cold Calling, Administrative Tasks, Skip Tracing. etc. - Assisting in all aspects of e-mail/text communication services. - Experienced in Zendesk, Shopify and Dropified. - Experienced in Social Media Management.
    Featured Skill Zendesk
    Freshworks CRM
    Shopify
    Podio
    Multiple Email Account Management
    Administrative Support
    Cold Calling
    Communication Etiquette
    Following Procedures
    Sprout Social
    Ticketing System
    Email Communication
    Freshdesk
    Order Tracking
    Email Support
  • $15 hourly

    • 5.0/5
    • (1 job)
    Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 for the long haul? 🔐💰Cost-Effective & Tech-Savvy ⚡💻High Speed Internet & Equipment 🕒🛡️Time Zone & Data Security Here's what clients book me for👇👇👇 🔥𝙅𝙞𝙡𝙡-𝙤𝙛-𝙖𝙡𝙡-𝙩𝙧𝙖𝙙𝙚𝙨, 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩. ◼️Whether it's turning calls into conversations, weaving live chat magic with Zendesk and Ujet, or crafting email masterpieces, I'm your go-to for VIP customer experiences. ◼️Managing teams like a symphony with Playvox and making real-time decisions with the finesse of Calabrio, I bring a touch of magic to your business. 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙩𝙖𝙧 ◼️I'm all about creating those "Wow, they're awesome!" moments. Whether it's picking up calls, shooting the breeze in live chats, or playing email superhero, count on me to sprinkle some magic into customer interactions. *wink* 🔥𝙏𝙚𝙖𝙢 𝙇𝙚𝙖𝙙𝙚𝙧 ◼️I'm your go-to freelancer with a knack for leadership. I've got the skills to steer teams toward success, make plans that actually work, and keep the vibes positive. 🔥𝙒𝙤𝙧𝙠𝙛𝙤𝙧𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ◼️Imagine your team humming like a perfectly tuned orchestra. That's my jam. From doling out tasks to keeping schedules on point, I've got the secret sauce to keep your work wheels spinning smoothly. 🔥𝙍𝙚𝙖𝙡 𝙏𝙞𝙢𝙚 𝘼𝙣𝙖𝙡𝙮𝙨𝙩 ◼️I'm not just about numbers; I'm about making them dance to the right tune. Need someone to keep an eye on things and make quick, smart decisions? That's where my real-time analysis skills come in. In a nutshell, I’m not just a freelancer; I’m your partner in crime for making work fun and customers happy. Let’s turn your project into a success story together! 🚀✨ Now, who wouldn't want that? Just 3 quick steps left 👉Send me an Upwork Message 👉Click the green Schedule Meeting Button 👉Choose one for 30 minutes and I'll confirm a timeslot.
    Featured Skill Zendesk
    People Management
    Management Skills
    Real-Time Strategy
    Team Facilitation
    Retail Merchandising
    Kustomer
    Workforce Management
    Career Coaching
    Leadership Skills
    Team Management
    Email Support
    Online Chat Support
    Phone Support
    Customer Service
  • $9 hourly

    • 4.9/5
    • (52 jobs)
    ⭐️⭐️⭐️⭐️⭐️ QUALITY VIRTUAL ASSISTANCE FOR YOU! ⭐️⭐️⭐️⭐️⭐️ SERVICES: 👌🏼 ✔ Admin Assistant (Data Encoder | Product Research) ✔ Customer Service (E-mail | Chat | Voice) ✔ Video and Photo Editing ✔ Social Media Account Management ( (Pinterest | Instagram | Facebook | Linkedin ) ✔ Strategical Documentation and many more.. If you're interested, SCHEDULE A BOOK NOW! :) Executive Assistant | Admin Assistant | Virtual Assistant | Long and Short Form Video Editing | | Social Media Marketing | SMM | Content Creator |
    Featured Skill Zendesk
    Online Chat Support
    Social Media Management
    Zoho CRM
    Online Research
    Typing
    Administrative Support
    Shopify
    Cryptocurrency
    Shopify Apps
    Social Media Content
    Social Media Design
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐚𝐧𝐝 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 | 𝐂𝐑𝐌 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 | 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 | 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲/𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧 | 𝐆𝐫𝐚𝐩𝐡𝐢𝐜 𝐃𝐞𝐬𝐢𝐠𝐧 | 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Just a customer service guy, specializing in ecommerce, email, chat, and ticket support 😎 Do you want to get some stuff off of your plate? Gain more time without worrying what's happening in your business? 🤔 Shoot me a quick message and let's talk about it 📩 What some of the customers of my clients told me: Customer 1: 𝙃𝙞 𝙇𝙖𝙬𝙧𝙚𝙣𝙘𝙚, 𝙒𝙝𝙖𝙩 𝙖𝙣 𝙖𝙢𝙖𝙯𝙞𝙣𝙜 𝙧𝙚𝙨𝙪𝙡𝙩! 𝙏𝙝𝙖𝙣𝙠 𝙮𝙤𝙪 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝙝𝙚𝙡𝙥 𝙖𝙣𝙙 6-𝙨𝙩𝙖𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚! 𝙄 𝙬𝙞𝙡𝙡 𝙢𝙖𝙠𝙚 𝙞𝙩 𝙢𝙮 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙩𝙤 𝙥𝙧𝙤𝙢𝙤𝙩𝙚 𝙮𝙤𝙪𝙧𝙨 𝙖𝙣𝙙 𝙬𝙞𝙡𝙡 𝙧𝙚𝙢𝙖𝙞𝙣 𝙖 𝙝𝙖𝙥𝙥𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙤𝙣 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙗𝙖𝙨𝙚 𝙩𝙤𝙤. 𝙏𝙝𝙖𝙣𝙠 𝙮𝙤𝙪 𝙖𝙜𝙖𝙞𝙣! 𝙃**𝙩𝙝** 𝘽𝙚𝙧**** Customer 2: 𝘽𝙡𝙤𝙤𝙙𝙮 𝙝𝙚𝙡𝙡 𝙩𝙝𝙖𝙩'𝙨 𝙨𝙤𝙢𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚. 𝘼𝙥𝙥𝙧𝙚𝙘𝙞𝙖𝙩𝙚 𝙞𝙩 𝙖𝙣𝙙 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧𝙬𝙖𝙧𝙙 𝙩𝙤 𝙜𝙚𝙩𝙩𝙞𝙣𝙜 𝙢𝙮 𝙝𝙖𝙣𝙙𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙘𝙖𝙢𝙚𝙧𝙖. 𝘼𝙣****𝙮 𝙇𝙚**𝙮-𝙒𝙝*** Here are some of my skill set and gained expertise throughout the years: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Streamlined operations with expertise in order fulfillment, customer support (email, chat, ticket), dispute resolution, returns management, and Shopify product management. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐂𝐑𝐌 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Proficient in Zendesk, Freshdesk, and Helpscout, ensuring efficient customer interactions and issue resolution. 𝐒𝐤𝐢𝐥𝐥𝐞𝐝 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐫: Drive engagement with compelling content, manage community interactions, and provide responsive chat support on Facebook and Instagram. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: Troubleshoot and resolve software issues, possess foundational programming knowledge (C#, PHP), develop robust technical support processes, and integrate with platforms like PayPal. 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲/𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐭: Maintained a positive and safe online environment by enforcing community guidelines, moderating content across various platforms (Discord, forums), and conducting thorough content analysis. 𝐆𝐫𝐚𝐩𝐡𝐢𝐜 𝐃𝐞𝐬𝐢𝐠𝐧 𝐄𝐧𝐭𝐡𝐮𝐬𝐢𝐚𝐬𝐭: Leveraging skills in Photoshop and Lightroom for product editing and enhancing visual appeal. 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡𝐞𝐫 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫: Effectively manage projects using ClickUp, conduct in-depth research with Google Docs and Excel, and maintain organized workflows across various platforms. 𝐀𝐈 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Leverage the power of AI tools like ChatGPT, Merlin, Monica, Claude, and Gemini to enhance efficiency and productivity. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Seamlessly communicate and collaborate with clients and teams using a variety of platforms, including Skype, Slack, Zoom, Google Meet, and Microsoft Teams. If you're sold and think we're a good fit, you can drop me a quick message 📩
    Featured Skill Zendesk
    English
    Answered Ticket
    Product Knowledge
    Shopify
    Freshdesk
    Order Tracking
    Multitasking
    Customer Satisfaction
    Communication Etiquette
    Technical Support
    Customer Service
    Online Chat Support
    Email Support
    Customer Support
  • $15 hourly

    • 5.0/5
    • (12 jobs)
    I bring a wealth of experience and expertise from my extensive career journey. With seven years as a call center agent followed by freelancing, I've honed skills across telecommunications, insurance, logistics, and real estate. My background includes nearly seven years in BPO, providing exceptional customer support through calls, emails, and chats. I'm adept at handling inquiries, offering solutions, and ensuring satisfaction. Highlights: Proficient in Zendesk, Intercom, Stripe, CCULT, Jarvis, Notion, Front, Airbnb, Gmail, and Zoom. Efficient and accurate in task delivery, with strong problem-solving and decision-making skills. Experienced in coaching, mentoring, managing escalations, and handling complaints. Knowledgeable in real estate, billing disputes, technical issues, delivery tracking, and insurance claims. Dedicated team player, passionate about continuous learning and personal development. Self-motivated, producing outstanding results with minimal supervision.
    Featured Skill Zendesk
    Stripe
    Content Moderation
    Article Curation
    Squarespace
    Supply Chain & Logistics
    Social Media Management
    Email Support
    Scheduling
    Ticketing System
    Communication Skills
    Administrative Support
    Technical Support
    Customer Service
    Data Entry
  • $15 hourly

    • 5.0/5
    • (6 jobs)
    𝙉𝙚𝙚𝙙 𝙩𝙤 𝙗𝙤𝙤𝙨𝙩 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙜𝙖𝙢𝙚? 🛒 eCommerce Experience 📧 Email Marketing | Content Writing | Klaviyo | Shopify 👩‍💻Administrative Support & Customer Engagement See how I can help you 👇 💎 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I will help you scale your business by ensuring efficient operations including shipping, returns and customer satisfaction. ✦ Order Fulfillment ✦ Web, Graphic Design and Video Editing ✦ Customer Service Support and Assistance 💎 𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂 𝙖𝙣𝙙 𝙎𝘼𝙇𝙀𝙎 I will help you ensure and execute a well-crafted marketing strategy, helping you standout in a competitive market. ✦ Email Campaign Management ✦ Content Creation and Email Design ✦ Social Media Management 💎 𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 I will ensure a smooth and efficient operations, so you can focus on your core responsibilities. ✦ Email and Calendar Management ✦ Travel Planning ✦ Document Preparation, Filing and Organization ✦ Lead Generation through Email and Social Media 🛠️𝙏𝙊𝙊𝙇𝙎 / 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 ✦ Google Suites | Microsoft Office ✦ Klaviyo | MailChimp | Brevo ✦ WordPress | Figma | Canva ✦ Facebook | Instagram | Twitter ✦ LinkedIn ✦ Adobe Premiere Pro ✦ Slack ✦ Click Up ✦ Jira ✦ Zendesk ✦ Asana ✦ Shopify Ready to hit the ground running, and navigating through fancy software is my kind of fun—I'm pretty tech-savvy! If you've got a preferred tool, toss it my way, and I'll make it my new best friend in record time.⚡ 🟢 Feeling the good vibes and imagining we'd make a great team? 💬 Drop me a personalized message and fill me in. 📞When's a convenient time for you to jump on a discovery call? Talk Soon! Louise
    Featured Skill Zendesk
    Shopify
    Canva
    WordPress
    Figma
    Web Design
    Graphic Design
    Klaviyo
    Blog Writing
    Email Marketing
    Social Media Engagement
    Customer Service
    Administrative Support
    Executive Support
    Virtual Assistance
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Previously worked as a part-time Financial Data Analyst and worked as a Data Entry Specialist in a US based account with a combination of more than 9 years working experience as a customer support, data analytics and back office responsibilities. I have high proficiency using different tools such as Zendesk, Salesforce, Siebel CRM, MS365, Excel, and Google Sheets. I have great analytical thinking. I also experienced becoming an NPS (Net Promoter Score) and FCR (First Call Resolution) Champion. This is a direct client reporting position from my previous job where I am assigned to analyze customer's rating to the company and provides action plans for the team member's resolution.
    Featured Skill Zendesk
    Financial Analysis
    Email Support
    Dropshipping
    Order Entry
    Order Fulfillment
    Customer Support
    Email Communication
    Data Analysis
    Data Entry
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    Hi! I've been working as a customer service representative for almost 5 yrs now. Among others, for sure I can do better. If I am hired, I will surely do everything and give my best to fulfill my assigned job.
    Featured Skill Zendesk
    Customer Service
    Data Entry
    Order Fulfillment
    Answered Ticket
    Interpersonal Skills
    Customer Support
    Email Support
    Order Tracking
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    I am dedicated, industrious, and enthusiastic individual, who provides professional, efficient, and high quality service. I am patient, goal-oriented, can work collaboratively with my clients, and can do work on my own when needed. Looking forward working with you providing excellent customer service and high quality results.
    Featured Skill Zendesk
    Communication Etiquette
    Customer Support
    Technical Support
  • $25 hourly

    • 5.0/5
    • (1 job)
    PROJECT MANAGER A performance-driven leader who manages, spearheads, and facilitates important organizational sessions, planning, and projects. Has excellent communication skills and equipped with top-notch operational management skills and various talents that can easily be applied to most professional fields. With my 9 years of experience in the industry, I can take care all of the nitty gritty details that you may have a hard time focusing or working on so you can focus on what truly matters for your business! Are you looking for someone who can/is... 1.) Manage a team and achieve operational excellence? 2.) Standardize and ensure quality work and service? 3.) Effectively train and pass on knowledge to a teammate? 4.) Keen with data insights, trends, and give recommendations? 5.) Streamline your SOPs and reduce wasteful steps through optimization and automations? 6.) Fun and perky while being professional? 7.) Effectively and regularly communicate with you? 8.) Can take your business & team to the next level? Then definitely, I'm your go to person!
    Featured Skill Zendesk
    Phoenix
    Salesforce Service Cloud
    Atlassian Confluence
    Artificial Intelligence
    Automation
    CRM Software
    Google Spreadsheets API
    Quality Management System
    Training & Development
    Operational Planning
    Business Management
    Project Management
    QA Management
    Jira
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    I have 11 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at large call centers in the Philippines. I can provide email, ticket, chat and phone support. Throughout the years of my experience as a Customer Service Representative, I was able to develop skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, positive attitude, empathy, calmness, and persuasiveness. I am highly trainable and always willing to learn. I will make sure I am fully familiar myself with the product and the company, that way I can give my best in the kind of support that will delight customers.
    Featured Skill Zendesk
    Product Knowledge
    Salesforce CRM
    Customer Service
    Email Communication
    Data Entry
    Shopify
    Talkdesk
    Administrative Support
    Lead Generation
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (26 jobs)
    Let's maximize your profit by efficiently minimizing your expenses through my cost-effective service. Contact me and be satisfied. I believe that cost-effective service is the perfect balance of quality work, fast turnaround time and affordable price. That is what I offer, and it is what you will get. With my extensive experience and knowledge in outsourced business processes like Customer Service, Sale & Marketing and Admin Support, you are assured to receive optimum results for a reasonable price.
    Featured Skill Zendesk
    Management Skills
    Quality Assurance
    Leadership Skills
    Customer Support
    Customer Service
    QA Management
    Zopim
    Online Help
    Call Center Management
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Hey there, I'm Jade - your dedicated problem solver and solution seeker! 👋🌟 Imagine having someone who works tirelessly 🏋️‍♀️💼, anticipates your needs, and ensures every challenge is met head-on 🎯. That's the level of dedication I bring to the table. I'm not just hardworking and efficient, I'm your partner in success 🤝🌟. I've been in the channels of a tech startup 🚀📈, where innovation meets chaos. From setting up essential tools to orchestrating seamless operations 📊, my admin finesse is second to none. I live for organized chaos! 📅🌪️ As a champion of small businesses, I don't just work for you; I invest in your success 💰📈. With a diverse skill set that spans from creative thinking to meticulous execution, I'm your all-in-one problem solver🔝. When challenges arise, my commitment shines brighter ☀️💪. I embrace every hurdle as an opportunity to showcase my dedication 🚀🌟. Giving up is not in my vocabulary; your project's success is my driving force 🚗💨. Ready to conquer obstacles together? Shoot me a message 💌📬, and let's work hand in hand toward your goals. Your success story starts with a simple click 🖱️📜.
    Featured Skill Zendesk
    Salesforce
    Subject-Matter Expertise
    Customer Support
    Project Management Support
    Problem Solving
    Quality Assurance
    Google Docs
    Alternative Dispute Resolution
    Dispatch & Tracking Solutions LETS
    Document Review
    Logistics Management
    Third-Party Logistics
    Order Tracking
    Supply Chain & Logistics
  • $5 hourly

    • 4.1/5
    • (4 jobs)
    🌟 As a Customer Service. . . -has over 10 years of experience in Customer Service. -love to help customers who are angry, frustrated, and worried. -can deal with different emotions of the customer. -can successfully respond to complaints and queries via email accurately and timely. 🌟 Can also be a VA and a Social Media Manager who will help you to make your work easier. Can do data entry with the use of Google Docs, Sheets, Microsoft Word/Excel/Powerpoint and Canva. Can handle your emails and process appointments. 🌟 I am confident that her exceptional oral and written communication skills will help your company and she can be an asset to your company.
    Featured Skill Zendesk
    Social Media Content
    Social Media Management
    Administrative Support
    Typing
    Email Communication
    Data Entry
    Google Docs
    Freshdesk
    Communication Skills
    Shopify
    Email Support
    Online Chat Support
    Customer Support
    Customer Service
  • $10 hourly

    • 3.3/5
    • (12 jobs)
    Hi! I'm Anjelou, a Bachelor of Computer Science graduate from New Era University. I love to make customers happy with my assistance by responding to their concerns and making them feel that the right person is assisting them. I have 5 years of experience in Customer Support and have been trained to provide excellent customer service. I've managed customer support for a total of 15 eCommerce Shopify brands and have used various CRMs including Zendesk, Hubspot, Intercom, and Freshdesk. In addition to handling customer support tickets, I'm also responsible for making improvements to Shopify websites, fulfilling orders, and creating product listings. Skills: • Shopify • Zendesk • Hubspot • Intercom • Freshdesk • Provide quality customer service and customer satisfaction • Data Entry • Email / Chat Support • Order Processing • Refund Processing • Delivery Tracking • Creating Jira tickets • Troubleshooting • Creating agency statements • Reconciliations • Cancellations • Update order status • Java, JavaScript, CSS, and HTML. • monday.com • Trello • Lead generation I'm seeking growth and learning more skills to achieve long-term success. I am looking forward to working with you.
    Featured Skill Zendesk
    Order Fulfillment
    Shopify
    Troubleshooting
    Customer Service
    Online Chat Support
    Ticketing System
    Email Support
    Customer Satisfaction
    Freshdesk
    Email Communication
    Intercom
    Google Docs
    HubSpot
    Data Entry
  • $6 hourly

    • 0.0/5
    • (1 job)
    I have over 5 years of experience in customer service and 1 year of experience as a virtual assistant, specializing in the e-commerce and logistics industries. I’m skilled at handling customer inquiries, managing orders, and resolving issues to keep customers satisfied. What I Can Do: ▪️ E-commerce Support: I manage customer support tasks like processing orders, handling refunds, and solving problems. I’m experienced with platforms like Shopify, Zendesk, and Re:amaze ▪️ Virtual Assistance: I’ve supported a small business owner in Sydney, Australia by organizing tasks, managing inventory, and improving customer service. I use tools like Slack, Google Suite, and ClickUp Task to stay organized. ▪️ Improving Customer Experience: I focus on enhancing customer interactions by analyzing performance, crafting personalized responses, and refining processes. My goal is to help your business grow by ensuring customer satisfaction. If you need help with customer support, managing your online store, or improving customer experience, I’m here to assist. Let’s work together to achieve your business goals! 😊
    Featured Skill Zendesk
    Customer Support
    Slack
    Google Docs
    Canva
    English
    Customer Care
    Online Chat Support
    Email Support
    Customer Experience
    Subject-Matter Expertise
  • $10 hourly

    • 5.0/5
    • (1 job)
    Extensive experience in customer service with managed tools, kpi and quality assurance. 3 years in financial services and 6years in Telco and Technical Support
    Featured Skill Zendesk
    Graphic Design
    Photo Editing
    Salesforce
  • $7 hourly

    • 5.0/5
    • (1 job)
    Hello! I am Trixie, your experienced Customer Service Associate and Virtual Admin Support. I am trained in empathetic conversations and guiding you through resolving your concerns by discovering your needs and making you involve in our resolution process- treating you as part of my family! Looking forward to get connected with you! Other Experiences/Skills: - Knowledge in using Zendesk/Helpdesk/Help Scout/ZOHO CRM - Familiar with different couriers - Knowledge in Shopify and Tracking packages - Familiar with disputes and chargebacks. - Update tracking Information - Process sales - Process refunds, returns, and replacement of orders. - Knowledgeable in Microsoft - Administrative Support: Data Entry, Web Research, Lead Generation. Best, Trixie
    Featured Skill Zendesk
    Customer Service
    Salesforce
    Customer Experience
    Helpshift
    Email Support
    Helpdesk
    Help Scout
    Magento
    Trello
    Customer Support
    Shopify
    Zoho CRM
  • $8 hourly

    • 5.0/5
    • (1 job)
    Experienced Medical Records Analyst with a keen eye for detail and a proven track record of accurately transcribing medical documents. Proficient in various software and dedicated to maintaining confidentiality while delivering high-quality transcriptions within deadlines.
    Featured Skill Zendesk
    Medical Report
    Medical Records
    Medical Transcription
    BambooHR
    Smartsheet
    Google Sheets
    Gmail
    Slack
    Cryptocurrency
    Email Support
    Online Chat Support
  • $8 hourly

    • 5.0/5
    • (1 job)
    I'm a professional with 10 years of experience in BPO, specifically for travel and hospitality accounts. I have 4 years of experience as a customer service representative and 6 years as part of a leadership team -- Operations Team Lead and Assistant Contact Center Manager. If you are looking for someone who can provide the highest level of customer service or someone to manage a team, I am confident that I have the skills and experience to exceed your expectations! I come with a strong work ethic, leadership skills, and a positive attitude even under pressure. I am sure that I can deliver excellence and the highest standard of service. CRM: Zendesk Sabre GDS Amadeus GDS - Provide timely and accurate responses and resolutions to customer inquiries thru email, text and outbound call. (Zendesk) - Making fight reservations thru Sabre and Amadeus. - Processing changes/cancellations for bookings as well as assisting with airline schedule changes using Sabre and Amadeus. - Working on Sabre and Amadeus ticket reject queues. Quality Assurance - Reviewing possible agent errors from internal CRM for 3 account sites and providing feedback to agents' supervisor. - Report Sites' performances to senior management. - Disputes invalid errors tagged to Sites to reduce company's payables. Other Skills: - Microsoft Office proficiency - Outlined training materials and reports - Created email templates for Offline Customer Service Team - Created job aids to help agents with fulfilling their tasks - Sabre and Amadeus workflow - Knowledge of Website Designing using Wordpress - AI Content Writing Professional Certificates: May 1-5, 2023 General Virtual Assistant Real Estate Virtual Assistant E-commerce Course Achievements: Awarded Top Supervisor for Tier 2 Voice four times, Top Supervisor for Tier 2 Offline six times, End of Year Top Supervisor for Tier 2 Offline for the year of 2017 and Top Assistance Contact Center Manager for the month of October 2023.
    Featured Skill Zendesk
    AI Content Writing
    Content Writing
    Data Entry
    Customer Service
    People Management
    Leadership Skills
    Virtual Assistance
    Amadeus CRS
    Sabre
    Team Management
    Travel & Hospitality
    Online Chat Support
    Email Support
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    PROFILE A creative, highly organized and efficient professional with proven experience in managing creative teams and projects. Highly adopt at developing and managing work and meeting deadlines. Proven track record for creating innovative solutions and a strong sense of accountability.
    Featured Skill Zendesk
    Sales & Marketing
    Sales Leadership
    Leadership Skills
    Microsoft PowerPoint
    HR & Business Services
    Administrative Support
    Training & Development
    Email Communication
    Customer Service Training
    Business Management
    Management Skills
    Project Management
    Microsoft Project
    Computer Science
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    Degree: Bachelor of Science in International Hospitality Management from Lyceum of the Philippines University - Manila, with specialization on Cruise Line Operations in Hotel Services. I have previous experience working as a line cook. I eventually step outside my comfort zone and work for a BPO firm as a back office support. I have managed four different accounts in the past: finance, logistics, e-commerce, and food delivery. I'm leaning toward working and studying bookkeeping and accounting more at the moment. I recently become certified as a Quickbooks Online ProAdvisor.
    Featured Skill Zendesk
    Intuit QuickBooks
    QuickBooks Online
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Database
    Bookkeeping
    Customer Service
  • $6 hourly

    • 0.0/5
    • (1 job)
    Self driven and enthusiastic senior technical support/ customer service representative that also has various experiences with data entry and management tasks. I take pride on my ability to learn fast and willingness to learn anything that's necessary for me to excel on any role or task provided. Extensive experience supporting issues related to hardware/software, billing, customer accounts, application and many more lines of business.
    Featured Skill Zendesk
    Communications
    Customer Satisfaction
    Product Knowledge
    Data Analysis
    Data Entry
    Customer Analysis
    Troubleshooting
    Phone Communication
    Hardware Troubleshooting
    Customer Service
    Technical Support
    Email Support
    Online Chat Support
    Tech & IT
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